Have been letting our property through this agent since 2006. The only reason we went with them was they were the only agents registered with ARLA in Leighton Buzzard at the time. I wouldn\'t recommend them. They don\'t know how to manage properties in terms of keeping a robust and accurate record of the condition of the property. They don\'t have a proper system of feedback after inspection. They don\'t do the annual inspection as a routine, they wait until they are reminded by the landlord. They are getting over £100 a month from us for doing nothing apart from collecting the rent, and that\'s via standing order (so it requires hardly any work) and then sending us a monthly statement. They also charge us over £45 annually for holding the tenants\' deposit. The director of sales and lettings was very rude to me on the phone and took the side of his member of staff rather than resolving conflict without taking sides. Basically they have no clue how to keep a customer happy. The only reason we have stayed with them this long, is unfortunately our tenants have stayed in the property for a long time. We have no choice but to get rid of the agents by giving notice for the tenants to move out. Sad, but it\'s a fact. The agents have two directors who have sold their service so far by talking too much and putting you off from complaining by sweet talk. Do your research on AllAgents website before you instruct an agent. M&M have very bad reviews. We didn\'t do our homework. Don\'t make the same mistake.