Inspire Estates
Crawley, RH10
4.7/5, 66 reviews
94% recommended
71% sales valuation accuracy
93% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction

“Sarah and i have undergone 2 tenant moves with Inspire over 3 ......”

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Jun 27,2011
Minithumbup
By: 'Mick & Sarah'
Jun 27,2011
0 people found
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Sarah and i have undergone 2 tenant moves with Inspire over 3 years and whether dealing with Matt, Mark or Ross we've always found them courteous, professional and obliging. Estate agents don't always have the best press but i would wholeheartedly recommend Inspire Estates to potential clients. Nothing is too much trouble and any minor problems we had were dealt with very quickly. Honesty and integrity are two words not high on most observations of the estate agent profession. A good example of my dealings with Matt is highlighted just today. When my tenancy ended i found that i'd forgotten to cancel my standing order and £900 was mistakenly credited to Inprire's account. I contacted Matt to highlight my error and the money was credited back to my account the same day. I've just moved away from Crawley and so couldn't use Matt and his team on this occasion but i've already noticed the difference in service levels with my new agent. Instead of being personally escorted through the inventory at tenancy commencement, as i was each time with Inspire, i was just given the inventory and asked to check it and come back with any issues/discrepancies. I much preferred to go through the inventory 'room by room' with the agent because you always see minor things that cause you concern.
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Opening Hours
Address

Inspire Estates
13 Tilgate Parade
Crawley
West Sussex
RH10 5EQ
01293 582335

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 71% 93% £167,000 £290,000
Lettings 0% 99% £1,000 £1,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 0 19 3 27 0 13 1 0 0
Areas covered
  • RH10
  • RH11
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales TPOS Lettings TPOS
Latest Properties

“Im extremely grateful to the entire team aO......”

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Jun 03,2020
Minithumbup
By: 'Nedra Barnes'
Jun 03,2020
1 people found
this helpful
Im extremely grateful to the entire team a Of inspire estate agency who made my move in so easy. Even after the move in they are always ever so helpful. I would like to mention Erika and Rhianna who are so amazing at their work ....
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“Lovely people to deal with, professional, fri......”

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Mar 13,2020
Minithumbup
By: 'Octavian Cazacu'
Mar 13,2020
0 people found
this helpful
Lovely people to deal with, professional, friendly and very responsive in problem solving. In our case they did an amazing job helping us not to become homeless. We'll never find enough words to thank them....
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“I can't praise inspire estates enough for a......”

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Feb 12,2020
Minithumbup
By: 'Alice Dalberg'
Feb 12,2020
0 people found
this helpful
I can't praise inspire estates enough for all their help during my house move. I called nearly every day for help and advice with certain documents and every member of the team was always very helpful and friendly. I'd especially like to thank Erika (Heywood) ...
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“all round amazing....”

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Dec 05,2019
Minithumbup
By: 'Kurtis'
Dec 05,2019
0 people found
this helpful
Every interaction with the team at Inspire estate agents I can only praise, every member of the team is incredibly professional, knowledgeable and also down to earth, I genuinely cannot fault them. They are transparent which as an estate agents this is imperative, on inspecting ...
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“Great service, very profesional and efficient......”

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Nov 18,2019
Minithumbup
By: 'Izabela Padda'
Nov 18,2019
0 people found
this helpful
Great service, very profesional and efficient. Big thank you to Rhianna, who couldn’t be any more helpfull. Everything was very smooth and swift....
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“If anyone is considering renting or buying wi......”

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Nov 15,2019
Minithumbdown
By: 'Melissa'
Nov 15,2019
3 people found
this helpful
If anyone is considering renting or buying with this company DONT unless of course you want to talk to a brick wall. They are unprofessional,rude, unreliable people. They dont help with problems or ever call you back. Disgusting service, the manager is running a ...
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“house sale...”

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Aug 13,2018
Minithumbup
By: 'Pat (Nannie)'
Aug 13,2018
1 people found
this helpful
Mum required lots of help and support whilst selling her home. Vic Patel went above and beyond to give her all the help and support she required when Vic was not around all of the other staff were more than happy to help also, from ...
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Comment on agent fees
Good
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“Thank you to Vic Patel, who pulled out all the ......”

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Nov 29,2017
Minithumbup
By: 'Anita Gallagher'
Nov 29,2017
0 people found
this helpful
Thank you to Vic Patel, who pulled out all the stops to help us sell a house in Hazelwick Road in Three Bridges. This was a difficult time for us my Father had just died, My Mother was grieving and I was trying to sell ...
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“A friend warned me to be careful and to record ......”

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Nov 02,2016
Minithumbdown
By: 'George'
Nov 02,2016
2 people found
this helpful
A friend warned me to be careful and to record ALL telephone calls with Inspire, due to their lack of care and extremely bad customer service. However, there was a property I wanted to buy, which unfortunately was up for sale with Inspire. (I wish ...
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Comment on agent fees
Too expensive
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“I was very happy that my house was sold at ......”

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Oct 26,2015
Minithumbup
By: 'AB'
Oct 26,2015
1 people found
this helpful
I was very happy that my house was sold at a price I was hoping to get within a very reasonable timescale. The marketing was very good and very efficient in terms of getting good quality photos and advertising material on line quickly....
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“We used Inspire to sell our recent property in Crawley ......”

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Oct 16,2015
Minithumbup
By: 'David Drake'
Oct 16,2015
1 people found
this helpful
We used Inspire to sell our recent property in Crawley and after having 4 agents come to us we felt they where the fight fit for us. The other agency's seemed more interested in Open day style approach which I personally didn't want as having been ...
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“I recently sold a studio flat with Inspire. Matt and ......”

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Aug 04,2015
Minithumbup
By: 'Lesley Low'
Aug 04,2015
1 people found
this helpful
I recently sold a studio flat with Inspire. Matt and his team were excellent. They replied promptly to any queries and were helpful throughout the sales process. Very happy with the service I received....
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“I have had a great first time experience with Inspire. ......”

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Jan 25,2015
Minithumbup
By: 'Alicja'
Jan 25,2015
0 people found
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I have had a great first time experience with Inspire. The team which I dealt with was always very friendly, helpful and polite. Very pleased. I would recommend Inspire to any of my friends and family....
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“Inspire were responsive, efficient and unfailingly positive and encouraging throughout. ......”

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Dec 15,2014
Minithumbup
By: 'Andrew Waite'
Dec 15,2014
0 people found
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Inspire were responsive, efficient and unfailingly positive and encouraging throughout. Information on the type of heater in the property, needed for the electrical check I wanted, was passed on immediately to the electrical contractor. Inspire drove me to the property twice: once to view and ...
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“I sold through Inspire. I was hoping for a quick ......”

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Nov 27,2014
Minithumbup
By: 'Has Bunnoo'
Nov 27,2014
0 people found
this helpful
I sold through Inspire. I was hoping for a quick sale and got a buyer within a few weeks and completed in a few months. I got updates throughout the whole process which helped with the stress of selling. I would definitely recommend....
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“Selling a house is always a roller coaster ride. However ......”

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Oct 08,2014
Minithumbup
By: 'Martin'
Oct 08,2014
0 people found
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Selling a house is always a roller coaster ride. However Inspire took on board all my requests and were never pushy throughout the entire process, taking on all viewings and reporting back as necessary. In fact they advised on when the house should be marketed ...
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“Ross was able to arrange a viewing of the property ......”

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Jul 30,2014
Minithumbup
By: 'Amy Smith'
Jul 30,2014
0 people found
this helpful
Ross was able to arrange a viewing of the property at a time that was convenient to me and called me back same day to confirm. Once I placed an offer on the property, my offer was accepted same day and the Agents sales memorandum ...
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“It was a pleasure to buy the property through Inspire ......”

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Jul 15,2014
Minithumbup
By: 'enroto'
Jul 15,2014
0 people found
this helpful
It was a pleasure to buy the property through Inspire Estate Agents. Highly professional, customer focused attitude. Very proactive and reliable staff responding quickly to all enquires. Always there when you need them. I'd definitely recommend Inspire Estate Agents to friends and family. Big Thank ...
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“Inspire agents were professional, diligent and customer focused throughout the ......”

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Jun 24,2014
Minithumbup
By: 'Mr Patel'
Jun 24,2014
0 people found
this helpful
Inspire agents were professional, diligent and customer focused throughout the entire process. If any questions required a response, Inspire responded promptly. Would not hesitate to use Inspire again / market properties in the future...
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“Inspire staff were professional from the start and didn't push ......”

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Jun 13,2014
Minithumbup
By: 'Craig'
Jun 13,2014
0 people found
this helpful
Inspire staff were professional from the start and didn't push for the sale nor put us under any pressure to accept their services. They organised the viewings and kept us informed throughout. Especially pleased they helped me work through some issues with the sale, not ...
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“From start to finish the whole team at inspire were ......”

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May 29,2014
Minithumbup
By: 'derek teasdale'
May 29,2014
0 people found
this helpful
From start to finish the whole team at inspire were always there to help with any queries we may have had with our sale they could not have been more professional we cannot recommend them enough thanks to you all...
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“I have bought, sold and rented out a Property all ......”

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Mar 06,2014
Minithumbup
By: 'Richardcrook'
Mar 06,2014
0 people found
this helpful
I have bought, sold and rented out a Property all through inspire estate agents, it has been a real pleasure dealing with them, always professional,friendly and very helpful, nothing was too much trouble. The small team which I dealt with we're Matthew,Ross,Mark ...
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“I have bought, sold and rented out a Property all ......”

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Mar 06,2014
Minithumbup
By: 'Richardcrook'
Mar 06,2014
0 people found
this helpful
I have bought, sold and rented out a Property all through inspire estate agents, it has been a real pleasure dealing with them, always professional,friendly and very helpful, nothing was too much trouble. The small team which I dealt with we're Matthew,Ross,Mark ...
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“I have known the team at Inspire Estates for several ......”

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Jan 07,2014
Minithumbup
By: 'M Smith'
Jan 07,2014
0 people found
this helpful
I have known the team at Inspire Estates for several years and had no hesitation in choosing them to sell my property in Spring 2013. We agreed an asking price range to encourage competition and achieved an offer of 98.9% of the upper end valuation from a ...
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“We initially contacted Inspire regarding a property in West Green, ......”

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Dec 31,2013
Minithumbup
By: 'Jon & Kate'
Dec 31,2013
0 people found
this helpful
We initially contacted Inspire regarding a property in West Green, Crawley. Though it had gone that morning, Mark asked if we'd like to see a similar property that he had coming available in Three Bridges. Throwing caution to the wind we said we'd see it ...
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“We purchased the same property through inspire in 2007 and there ......”

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Dec 28,2013
Minithumbup
By: 'Gareth'
Dec 28,2013
0 people found
this helpful
We purchased the same property through inspire in 2007 and there were no other contenders for selling the property as Matt and the team had given us plenty of help and advise long before we were in a position to sell . Their sevice from the start ...
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“Amazing team here in Crawley. The staff are competent, courteous, ......”

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Dec 23,2013
Minithumbup
By: 'Alfred and Joan'
Dec 23,2013
0 people found
this helpful
Amazing team here in Crawley. The staff are competent, courteous, friendly and always willing to help. We have been enjoying very good support from Inspire Estates over the past few years and I can confidently say they are absolutely reliable. I have never regretted dealing ...
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“Excellent agency...really nice staff..The best is Mark Denton........”

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Dec 23,2013
Minithumbup
By: 'jovani casimir'
Dec 23,2013
0 people found
this helpful
Excellent agency...really nice staff..The best is Mark Denton..he is polite, friendly, helpful, attentive person, he have awesome skills to deal with clients....we are so bless and happy to rent a house from this agency...They have great experience in their field.....
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“I rented a flat before 3 years ago from this agent ......”

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Dec 19,2013
Minithumbup
By: 'K Velventhan'
Dec 19,2013
0 people found
this helpful
I rented a flat before 3 years ago from this agent and still with them. I haven't had any problems with them. Friendly staff and they are always willing to help. They sort out any problems in the flat promptly and keep us informed about any ...
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“We have found your attention & service very good and if ......”

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Dec 18,2013
Minithumbup
By: 'Mr and Mrs Baker'
Dec 18,2013
0 people found
this helpful
We have found your attention & service very good and if at some time in the future we were to return to the Crawley area we would not hesitate to contact you....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

The aim of this process is to resolve all customer issues or concerns as quickly as possible.In the majority of cases we hope that any issues can be resolved quickly and amicably to
customers’ satisfaction at Manager level.

If you have a complaint, then this note sets out the procedure which we will follow in dealing with that complaint.

1. In first instance you should contact The Sales Manager Vic Patel who has been appointed to deal with any complaints for Residential Sales and we will arrange to see you to discuss your complaint.

2. Where your complaint is initially made verbally, we will try to resolve you complaint and if the outcome is unsatisfactory you will be requested to send a written summary of your complaint to the person dealing with it.

3. Once we have received your written summary of the complaint, we will contact you in writing within seven days to inform you of our understanding of the circumstances leading to
your complaint. You will be invited to make any comments that you may have in relation to this.

4. Within twenty-one days of receipt of your written summary, the person dealing with your complaint will write to you, in order to inform you of the outcome of his investigation and to
let you know what actions have been or will be taken.

5. If you are dissatisfied with any aspect of our handling of your complaint or the outcome of our internal investigation, you should write to our Director, Matthew Cousins at 13 Tilgate Parade, Tilgate, Crawley, West Sussex, RH10 5EQ. He will conduct a separate review of your complaint and contact you
within fourteen days to inform you of the conclusion of this review.
Last updated at 2:02 PM 26/07/2017 by Matthew Cousins

Awards won by Inspire Estates, Crawley RH10 5EQ


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