“I clearly cannot recommend rent locally. This company is friendly ......”
1 Star Review
Oct 01,2014
By:
'Ticked'
Oct 01,2014
Branch: Edinburgh, Unit 1/09 Swanston Road
Services: Lettings (as a Tenant)
Rent PCM: £995
Would you recommend?: No
Postcode: EH22
Branch: Edinburgh, Unit 1/09 Swanston Road
Lettings (as a Tenant)
Rent PCM: £995
Postcode: EH22
5
people found
this helpful
I clearly cannot recommend rent locally. This company is friendly when they meet you, even when they visit your rented property. They will say everything is fine, but afterwards they will start to complain and make a real hassle out of everything. If you rent from them really be aware, make photos of everything, document it, what is the state, because afterwards they will tell you different story, and ask you to pay. If you find parts that are not in shape in the property it will take ages till they send someone over to repair it or if it is furniture that is not in a good shape, it is a real hassle to get it replaced. Beside this, they do not take care of the property. We rented a house from them and figured out that one of the beds was broken and the mattress has stains of urine in it. It took ages and a lot of emails and telephone calls to get it replaced. When they finally replaced it they forgot to take the old bed with them, so that I had to hassle around again with them to get it picked up. I only can warn you to use them. It is a pity that i cannot give 0 stars. I already have rented a lot of places, but this has been my worst experience.
What agent could do to change your mind?
The agent should be honest, if there is a problem do not be nice when visiting the property and later on complain by email. If agent visits property before I leave, should give clear criteria about what should be put in order. If I as a tenant have a problem with the provided furniture, I do not want to discuss twenty times and send photos over photos of broken, stained and dirty furniture before I get it replaced. The agent gets paid by the landlord, so he should do a good job maintaining the property in a good order and not use the landlord as an excuse for his unabilities. The company should make clear that information is passed from one agent to the next if one goes on vacation, so that I do not need to explain again and again what the problem is.
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