Arundel, BN18
2/5, 5 reviews
20% recommended
0% sales valuation accuracy
100% sales fee satisfaction

“As a buyer you don't have a lot of choice ......”

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Jun 05,2011
Minithumbdown
By: 'rugged'
Jun 05,2011
11 people found
this helpful
As a buyer you don't have a lot of choice other than to use the agent that is selling the house you want. I've had the misfortune for this to be Cubitt and West twice now, although its the Arundel branch that draws most of my ire.

From the point you put an offer in you get the hard sell to use their mortgage broker and go over all your finances.

During the negotiation process we were not well informed. Several times they couldn't even be bothered to call us back about offers we had made. I waited a week once to hear back about an offer. You speak to a different person each time, none of them know or care anything about you.

When the offer on our doomed purchase was accepted it just got worse and worse. Things we'd been told about the property were manifestly untrue when plans and searches came back. Getting a call back for anything took days.

When things started to go really wrong it just became farcical as stories changed by the hour and contradictions abounded. None of them could remember what their most recent version of events was and finally at crisis point being promised an imminent call back, nothing for 24 hours. At that point I'd had enough.

I am not sure whether the vendor was as two faced, duplicitous and downright dishonest as they appeared to be through the medium of C & W but I do know that if not, their agent did them no favours whatsoever, and ended up costing them many thousands of pounds. It was such a relief when we pulled out and realised we would not have to have anything more to do with any of them.

Fortunately we went through a professional local agent for our next purchase and the difference was like a night and day.

I would never use Cubitt and West to sell through and if I saw a house that they were marketing it would put me off seeing it.
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Opening Hours
Address

Cubitt & West
49 High Street
Arundel
West Sussex
BN18 9AG
01903 884420

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 0% 100% £750,000 £750,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 0 0 1 1 0 3
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“House purchase...”

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Mar 01,2019
Minithumbup
By: 'Neil lock'
Mar 01,2019
0 people found
this helpful
We were recommened by a friend of ours to use this estate agents and were very pleased we did. The service we got was second to none the time and effort put into finding our new home was fantastic...kevin tafft and derek weston helped ...
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Comment on agent fees
Very competitive the cheapest we got quoted
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“Appalling customer service...”

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Nov 01,2018
Minithumbdown
By: 'Kang'
Nov 01,2018
2 people found
this helpful
Agent didn`t phone or turn up. I`d travelled from London to Saltdean to view a flat. I was left outside in the freezing cold. Another agent appeared 30 mins later for an appointment with another couple to view the same apartment and was rude ...
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Comment on agent fees
N/A
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“I had read online that Cubitt & West have a reputation ......”

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Mar 17,2017
Minithumbdown
By: 'Disappointed house buyer'
Mar 17,2017
6 people found
this helpful
I had read online that Cubitt & West have a reputation for bullying customers into using their exhorbitantly priced services and that it is a terrible place to work, which is one of the reasons we didn't use them as our agent; however having viewed ONE ...
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“As a buyer you don't have a lot of choice ......”

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Jun 05,2011
Minithumbdown
By: 'rugged'
Jun 05,2011
11 people found
this helpful
As a buyer you don't have a lot of choice other than to use the agent that is selling the house you want. I've had the misfortune for this to be Cubitt and West twice now, although its the Arundel branch that draws most of ...
read full review
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“Two broken appointments. Never dealing with the same person twice. ......”

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Aug 28,2010
Minithumbdown
By: 'Carlos'
Aug 28,2010
3 people found
this helpful
Two broken appointments. Never dealing with the same person twice. Totally incompetent. Insisted on dealing with Chichester. Far more professional....
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Awards won by Cubitt & West, Arundel BN18 9AG


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