• Samantha Galbraith
    Samantha Galbraith
  • Sam Shanley
    Sam Shanley
  • Mike Bell
    Mike Bell
  • Donna Halliday
    Donna Halliday
  • Caroline Hills
    Caroline Hills
  • claim your profile
    David Brown
  • Aaron Phelan
    Aaron Phelan
  • Chris Fitzakerley
    Chris Fitzakerley
  • claim your profile
    Nigel Fitzakerley
  • claim your profile
    Annelise Inglis
  • Chris Allott
    Chris Allott
  • Rachel Mills
    Rachel Mills
  • James Thirunavukkarasu
    James Thirunavukkarasu
  • Anna Coxon
    Anna Coxon
  • Katie Wybrant
    Katie Wybrant
  • Hazel Batey
    Hazel Batey
  • Rachel Moody
    Rachel Moody
As a company everything we do revolves around urgency and servicing the needs of our clients. We are NOT a 9 to 5 agency and understand that when letting properties every day counts, since everyday a landlord has to pay their mortgage. We offer three premium services:
1. Tenant Find Service
• Expert local knowledge and advice across the entire North East
• Experts in LHA
• Innovative armchair guidance given to ALL tenants to assist LHA application from start to finish and ensure direct pa
Read full description...

469-471 Durham Road
Gateshead
Tyne & Wear
NE9 5EX
0191 491 0344

 


Properties for sale
Properties for rent
Apr 03,2014
Minithumbup
By:
Apr 03,2014
Featured Review
1 people found
this helpful
My name is Mark Cosgrove and I just wanted to share my experience of Chris and Nigel Fitzakerley and the NGU group: In 2006 I spent a year working 3 jobs to save up £17k to buy and refurbish a house in Edinburgh in order to get into the Buy-To-Let buisness. The following year I bought and refurbished it, half-killing myself doing 14 hour days, 5 days a week for a couple of months. My elbows and knees were in agony but I finally managed to complete the job and then nearly defaulted 3...
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Was this helpful? Yes
May 13,2015
Minithumbup
By:
May 13,2015
Featured Review
1 people found
this helpful
We have a portfolio of 8 properties in the North East. We bought them around 2007. I can't remember the exact date, but after neglectful management from a number of agents, I wanted to find out what other agents were out there and what they ware like. My first phone call was to NGU and I was passed to Caroline Hills. I explained to her that we have a small portfolio, along with some of the existing problems which needed to be resolved and she was completely unfazed. Not only was she friendly, he...
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Aug 07,2014
Minithumbup
By:
Aug 07,2014
Featured Review
1 people found
this helpful
NGU worked tirelessly in the initial weeks throughout the handover period to ensure that my cash flow didn't dry up completely. They managed to get out to all of my tenants within two weeks by doing appointments on evenings and weekends. Within a few weeks almost all of my tenants claims were back in process which I have to say was due to NGU's rent department who I know spent countless hours on the phone to the councils for me. During the takeover I received detailed property condition repor...
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May 11,2014
Minithumbup
By:
May 11,2014
Featured Review
1 people found
this helpful
I was unsure about using an agent that I hadn\'t heard of but due to a new job I needed a quick sale and a friend had recommended NGU who had helped sell their house. I thought it was worth seeing what they could do to help so got in touch to arrange a valuation of my house. The agent who came out was very professional and showed me other properties that were up for sale in the area so I knew the price he recommended for a quick sale had been carefully considered which reassured me. Since he was...
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Was this helpful? Yes
Mar 27,2015
Minithumbup
By:
Mar 27,2015
Featured Review
1 people found
this helpful
As a first time property investor looking for a property to purchase, I needed all the advice and practical help I could get. From my initial contact I was impressed with the response I received from NGU Homesales. Sam Galbraith has guided me through every step of the process and given invaluable tips and advice. Her knowledge and professionalism is exceptional and has given me great confidence in undertaking such a major step. Despite having to deal with my many, many, many(!) 'phone calls,...
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Was this helpful? Yes
Aug 18,2016
Minithumbup
By:
Aug 18,2016
0 people found
this helpful
I have been renting my house from ngu for nearly seven years now and I have never had a problem, Chris Allott is always friendly and polite...
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Was this helpful? Yes
Aug 12,2016
Minithumbup
By:
Aug 12,2016
0 people found
this helpful
Very friendly and approcable made what would have otherwise been a hectic time very organised and well managed overall good service....
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Was this helpful? Yes
Aug 12,2016
Minithumbup
By:
Aug 12,2016
0 people found
this helpful
Chris allot did my 6 month inspection yesterday ( 25/07/16) I informed Chris of a couple of issues within the property, Chris dealt with them immediately. Very helpful. Thanks again. Laura (8 west drive)...
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Comment on agent fees
Great
Was this helpful? Yes
Jul 23,2016
Minithumbup
By:
Jul 23,2016
0 people found
this helpful
Chris has been extremely helpful to me in the past year that I've been with NGU and he has been quick to help me with any issues I've had. I can't fault him at all for the help and service he has provided....
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Was this helpful? Yes
Jul 14,2016
Minithumbdown
By:
Jul 14,2016
2 people found
this helpful
After meeting to discuss our portfolio we agreed to let them manage our properties, however the ongoing service did not live up to the hype seen on the website. Only 1 person we felt we could trust tried to do everything professionally, everyone else let him down badly. Tenants complained they could not get hold of anyone in an emergency which NGU disputed but we believed the tenant. Inspection reports carried out but not efficiently they were wrong saying smoke alarms not fitted when in ...
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Was this helpful? Yes
Jul 07,2016
Minithumbup
By:
Jul 07,2016
0 people found
this helpful
Chris explained everything that I don't understand, he is really polite,friendly and helpful. I will recommend to my friends....
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Was this helpful? Yes
Jul 01,2016
Minithumbup
By:
Jul 01,2016
0 people found
this helpful
Good service Deal with problem as soon as possible as he can. Good accessible with texts and emails as my contact with him....
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Was this helpful? Yes
Jun 30,2016
Minithumbup
By:
Jun 30,2016
0 people found
this helpful
Very friendly and always helpful. Very thorough and professional. Chris has been my agent for nearly 5 years now and I have never had any problems with him or the company ever....
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Comment on agent fees
Very good
Was this helpful? Yes
Jun 20,2016
Minithumbup
By:
Jun 20,2016
0 people found
this helpful
I have spoken with both Katie and Donna over the telephone to sort out my move into a new flat. Both were very professional, friendly and helpful, showed initiative and were a pleasure to deal with....
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Jun 16,2016
Minithumbup
By:
Jun 16,2016
0 people found
this helpful
I switched to NGU after being dissatisfied with the service offered by another LA in the area. NGU was recommended to me by a fellow property investor at a networking meeting. Ive found the staff to be knowledgeable, patient with great systems in place. They are quick to respond to my messages, which is critical as I dont live in the area. communication with the previous LA was a major problem so working with NGU has been reassuring and a pleasant surprise....
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Comment on agent fees
Fees are very good compared to other agents
Was this helpful? Yes
Jun 01,2016
Minithumbup
By:
Jun 01,2016
0 people found
this helpful
I'm moving into renforth close on Saturday 25th June and just wanted to say how easygoing the process has gone through Katie. Katie has been so so helpful from the word go, she responded within a matter of hours to my message via the spare room app and shortly rang me to take the conversation further. She's absolutely lovely, never even met the girl but she's so bubbly, friendly and positive you'd think I already did! Massive thank you to all her help and kindness. She's made me feel very welcom...
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May 31,2016
Minithumbup
By:
May 31,2016
0 people found
this helpful
Amazing! Great help. Got things done fast! Fantastic thank you for everything very polite and helpful I would recommend to all...
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Was this helpful? Yes
May 25,2016
Minithumbup
By:
May 25,2016
0 people found
this helpful
Chris has visited on a few occasions and helped with my rent and repairs, he is very understanding and helpful landlord and I would highly recommend him to any freind or family or potential tenants of Ngu....
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Comment on agent fees
Good
Was this helpful? Yes
May 12,2016
Minithumbup
By:
May 12,2016
0 people found
this helpful
I have been a tenant since NGU had taken over my property around 3 - 4 years ago. I have lived in my property over 6 years intotal. Chris has been the main person I see from the agency, anything that needs doing they are really quick at trying to sort out or get fixed a.s.a.p. I would highly recommend this person and letting agency....
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Comment on agent fees
Good agency fees
Was this helpful? Yes
Apr 28,2016
Minithumbup
By:
Apr 28,2016
0 people found
this helpful
Chris is always very polite and helpful and always able to answer any questions I may have about the property...
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Apr 27,2016
Minithumbup
By:
Apr 27,2016
0 people found
this helpful
Chris was Very polite when recently doing a home check at my property, also listened to problems in home. Very helpful...
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Was this helpful? Yes
Apr 27,2016
Minithumbup
By:
Apr 27,2016
0 people found
this helpful
What a lovely agent Chris Allott was he explained everything clearly to me 5 °Å¸Å’Ÿ rating was a great privlage to hand my keys back and highly recommended NGU for either to rent or by couldn't fault any member of staff as where all polite and helpful the 2 year I rented I couldn't of been happier just want to say what a massive privilege it was to rent a property off NGU...
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Comment on agent fees
Absolutely spot on with everything I would highly recommend them where spot on with repairs and if I ever needed to report anything all the staff where polite and very helpful and the fees where fantastic
Was this helpful? Yes
Apr 27,2016
Minithumbup
By:
Apr 27,2016
0 people found
this helpful
After meeting Chris Allott from NGU I conclude he is a fine agent to deal with. I appreciated his no nonsense approach, the way he spoke to me & dealt with matters relating to the property I rent. I also realised Chris was obviously experienced in his job & knew exactly what he was talking about. In conclusion I am delighted to have him as my Landlord's agent to contact him directly if any problems arise regarding the property or if i require some sound advice or knowledge regarding my ...
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Comment on agent fees
n/a
Was this helpful? Yes
Apr 20,2016
Minithumbup
By:
Apr 20,2016
0 people found
this helpful
Chris is a great agent, very proffesional and is always on time! I would have no complaints recomending this agent....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 20,2016
Minithumbup
By:
Apr 20,2016
0 people found
this helpful
Chris deals with our annual inspection visits politely and professionally at all times. He arrives promptly and is smart in appearance, dealing with issues efficiently....
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Was this helpful? Yes
Apr 13,2016
Minithumbup
By:
Apr 13,2016
0 people found
this helpful
Very good and quick service, pleasure to deal with.would certainly use the service again if moving to another property...
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Was this helpful? Yes
Apr 13,2016
Minithumbup
By:
Apr 13,2016
0 people found
this helpful
Chris came to do my annual review. He was very pleasant polite and friendly. Good customer service skills and sorted any issues with maintanence of the house. Would definitely recommend this agent....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 12,2016
Minithumbup
By:
Apr 12,2016
0 people found
this helpful
Would like to say what an asset to your company Chris is. I've seen Chris on numerous occasions now when he is out reviewing my property and is always polite and helpful. On a few occasions we've had to change appointment times and Chris has been as helpful as ever to accommodate the situation. A big thank you to Chris for his efforts....
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Was this helpful? Yes
Apr 11,2016
Minithumbup
By:
Apr 11,2016
0 people found
this helpful
My experience of moving has been great. I have moved 3 times previous and they were bad compared to the service from ngu. Katie has been very helpful and great at keeping me up to date with the process and what was going on. Any questions i have asked have always been answered promptly and i have been extremely satisfied....
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Comment on agent fees
The fees are very reasonable
Was this helpful? Yes
Apr 06,2016
Minithumbup
By:
Apr 06,2016
0 people found
this helpful
Was nearly homeless due to previous private rent needing to sell, ngu and Chris helped me find my home so didn't need to change my children's schools...
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Was this helpful? Yes
Mar 30,2016
Minithumbup
By:
Mar 30,2016
0 people found
this helpful
Ngu home lettings are a professional, friendly team. I have received a fantastic service from them all. Katie has especially been great too making the whole process easy and straightforward....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 26,2016
Minithumbup
By:
Mar 26,2016
0 people found
this helpful
Brilliant from start to finish. They were friendly and professional from the first viewing to all the paperwork to be completed.Any problems they were on hand to help, would definitely recommend them....
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Comment on agent fees
Really cheap compared to other firms.
Was this helpful? Yes
Mar 25,2016
Minithumbup
By:
Mar 25,2016
0 people found
this helpful
Chris has been a very attentive and pleasant agent, his candor and nature made renting a very painless experience. All round excellent service....
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Comment on agent fees
Excellente
Was this helpful? Yes
Mar 25,2016
Minithumbup
By:
Mar 25,2016
0 people found
this helpful
Katie has been very professional and helpful throughout the process of renting a property with NGU. She has always been available to take calls and answer questions and has always kept me up to date with how things are progressing. I would highly recommend Katie to anyone, she has been a pleasure to deal with....
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Comment on agent fees
Fee's are very good.
Was this helpful? Yes
Mar 22,2016
Minithumbup
By:
Mar 22,2016
0 people found
this helpful
Chris comes out to do my six month checks on the property I am living in and has always had a positive attitude towards me and very easy to talk he always checks if I have any issues and if so always get it sorted out....
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Comment on agent fees
Good
Was this helpful? Yes
Areas covered
  • Whole of the North East from Teesside to Northumberland

ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
87 2 65 3 32 1 10 0 8 0

Job vacancies

Please see a list of jobs available

Agent Fees

Landlord Fees – We offer half price management for the first 6 months under management at 5% (+VAT). Our tenant find fee on a managed property is £325 (+VAT) for properties marketed under £400 pcm and is £400 (+VAT) for properties marketed above £400 pcm. We do offer discounts if tenant move out within certain periods (Call for more info). We also offer a rent for FREE option (No initial tenant find fee) if the property is located in Newcastle or Gateshead and will rent to a professional only tenant from the start.
Tenant Fees range from £120 to half a month’s rent (Inc VAT)
Last updated at 10:19 AM 29/04/2016 by allAgents

Complaints Procedure

Complaints procedure

We always try to get things right first time but appreciate that this doesn`t always happen. As a first step it is often best to contact the person who dealt with the enquiry. They will know most about the matter and it may be possible to sort out the problem straight away. If you are not satisfied with our first response please contact the Portfolio Director Annelise Inglis via email opsmanager@nguhomelettings.com



If you find this matter has still not been resolved, please contact the Managing Director Chris Fitzakerley via email christopherfitzakerley@nguhomebuyers.com
Last updated at 10:19 AM 29/04/2016 by allAgents
Samantha Galbraith Samantha Galbraith
Regional Residential Sales Manager
25 reviews

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Sam Shanley Sam Shanley
6 reviews

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Mike Bell Mike Bell
Sales Negotiator
22 reviews

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Donna Halliday Donna Halliday
1 reviews

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Caroline Hills Caroline Hills
21 reviews

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David Brown - upload your photo David Brown
18 reviews

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Aaron Phelan Aaron Phelan
New Lettings Director
20 reviews

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Chris Fitzakerley Chris Fitzakerley
10 reviews

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Nigel Fitzakerley - upload your photo Nigel Fitzakerley
3 reviews

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Annelise Inglis - upload your photo Annelise Inglis
2 reviews

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Chris Allott Chris Allott
39 reviews

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Rachel Mills Rachel Mills
7 reviews

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James Thirunavukkarasu James Thirunavukkarasu
7 reviews

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Anna Coxon Anna Coxon
3 reviews

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Katie Wybrant Katie Wybrant
23 reviews

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Hazel Batey Hazel Batey
1 reviews

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Rachel Moody Rachel Moody
0 reviews

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