• Staff picture
    Sam
  • Staff picture
    Donna
  • upload your photo
    David
  • Staff picture
    Chris
  • upload your photo
    Nigel
  • upload your photo
    Annelise
  • Staff picture
    Chris
  • Staff picture
    Katie
  • Staff picture
    Rachel
  • Staff picture
    Chantelle
  • Staff picture
    Abbey
  • Staff picture
    Jasmine
  • Staff picture
    Mathew
  • Staff picture
    Jordan
  • Staff picture
    Megan
  • upload your photo
    Amy

As a company everything we do revolves around urgency and servicing the needs of our clients. We are NOT a 9 to 5 agency and understand that when letting properties every day counts, since everyday a landlord has to pay their mortgage. We offer three premium services


1. Tenant Find Service

~ Expert local knowledge and advice across the entire North East

~ Experts in LHA

~ Innovative armchair guidance given to ALL tenants to assist LHA application fr Read full description...

As a company everything we do revolves around urgency and servicing the needs of our clients. We are NOT a 9 to 5 agency and understand that when letting properties every day counts, since everyday a landlord has to pay their mortgage. We offer three premium services


1. Tenant Find Service

~ Expert local knowledge and advice across the entire North East

~ Experts in LHA

~ Innovative armchair guidance given to ALL tenants to assist LHA application from start to finish and ensure direct payments

~ Day one marketing guarantee

~ Our company ethos is built on URGENCY

~ Eye Catching to-let board immediately erected at your property

~ Extensive online marketing

~ Targeted marketing including local councils

~ Professional photography

~ Accompanied tenant viewing

~ Correspondence following ALL viewings

~ Weekly in-depth email updates detailing all enquiries, viewings and developments

~ Longer opening hours- tenant enquiries taken 8.30am to 7pm (Mon - Thurs), 8.30am to 6pm (Fri) & 9am to 2pm (Sat)

~ Company guarantee - EVERY phone call we receive is followed up

~ Extensive internal tenant referencing & credit checking (We DO NOT outsource to ensure quality)

~ Unique pre-tenancy home visits on ALL prospective tenants

~ Extremely low admin fees for tenants

~ Detailed tenancy agreements

~ Professional 364 point inventories with accompanying detailed/dated photographs

~ Competitive fees for landlords

~ No LET - No FEE


2. Full Management Service

~ Free 816 point property condition report produced for all new properties

~ Premium service based on urgency, honesty, integrity and trust

~ Management fee payable only on ACTUAL rents received from tenants

~ Detailed monthly rental updates

~ No charge to landlords for annual reviews

~ 364 point inventory checks reviewed at regular inspections

~ Safety issues addressed including gas safety certificates and smoke alarms

~ Regular correspondence

~ 24 hours, 7 days maintenance policy for ALL tenants

~ Competitive fees for landlords (Half price management available for first six months)

;

3. Development & Maintenance Service We can undertake full scale developments as well as minor maintenance work including:

~ Central heating service & repair

~ Electricians

~ Painting & Decorating

~ Roofing

~ Plasterers

~ Tiling

~ Glazers

~ Locksmiths

~ Carpentry

~ Plumbing

~ Cleaning

~ Rubbish Clearance

~ Gardening

~ General building work



KEY FACTS:

~ NGU Homelettings is approved by ARLA (Association of Residential Letting Agents)

~ NGU Homelettings manages over 725 properties throughout the North East and our average occupancy rate during 2015 was 94.3% only ~53.00 rent arrears written off in 2013 across 160 company owned properties

~ HMO Management-We gained 30 rooms/Units in 2015. Total of 30 units currently under management

~ Through 2012 & 2013 our rental yields were up 3% on average across our entire portfolio

~ In 2013 99.9% of our expected rent was collected across the same portfolio

~ In 2013 our total rent collected Vs expected rent was 100.4% (0.5% additionally taken through the recovery of historical debt when taking on new sitting tenant properties)

~ Rent Arrears- We wrote off ~0.62 pence per property per month in 2014 across NGU Owned Properties

~ We provide an expert, professional and accredited service

~ We ensure your property is sustainable for the long term

NGU Homelettings & Sales

469-471 Durham Road
Gateshead
Tyne & Wear
NE9 5EX
0191 491 0344

www.nguhomelettings.com

Properties for Sale
Properties to Rent

“ They were always responsible... ”

Sep 18,2018
Minithumbup
Sam
Katie
By: 'Forough'
Sep 18,2018
0 people found
this helpful
When I contacted them for any help, they are available and did their best. It is good to have them around....
read full review
Comment on agent fees
So so
Was this helpful? Yes

“ Excellent service from a lovely and kind person!... ”

Sep 07,2018
Minithumbup
Jasmine
By: 'Katie'
Sep 07,2018
0 people found
this helpful
Jasmine has been wonderful. She has been an excellent person to deal with when looking for a flat to rent and has gone the extra mile to ensure I settled into my flat with ease. A very friendly and warm nature and a pleasure to ...
read full review
Comment on agent fees
Fees are reasonable
Was this helpful? Yes

“ Fast, on point and reliable... ”

Aug 31,2018
Minithumbup
Abbey
Jasmine
By: 'Alex'
Aug 31,2018
0 people found
this helpful
I had to move on a short notice and Abby and Jasmine were very helpful, informative and fast. They helped me with everything in a fast and professional manner without any hassle....
read full review
Comment on agent fees
Decent fees
Was this helpful? Yes

“ Polite and friendly... ”

Aug 30,2018
Minithumbup
Chris
By: 'Kylie'
Aug 30,2018
0 people found
this helpful
I've been a tennant with ngu for just over 5 years so I've met Chris a few times now, he his always very polite and friendly and very professional. If there's any concerns he is quick to deal with them....
read full review
Was this helpful? Yes

“ Very helpful... ”

Aug 30,2018
Minithumbup
Megan
By: 'Sheila E'
Aug 30,2018
0 people found
this helpful
I was struggling to manage my current tenants myself who were in large arrears, NGU took over management of my property and with their help we have eventually got somewhere. We now have a payment plan put in place that the tenants are sticking to, ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ 5 star service... ”

Aug 27,2018
Minithumbup
Sam
By: 'Rachael'
Aug 27,2018
0 people found
this helpful
Five star service all the way, Ngu are a great company to rent from. Any repairs are promptly sorted from it being looked at to being repaired, I mainly deal with Sam and she is very friendly and goes out of her way to help....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ Mr mckenna... ”

Aug 27,2018
Minithumbup
Sam
Donna
By: 'Sam'
Aug 27,2018
0 people found
this helpful
Sam is very helpful and will go out of her way to help and is always on the end of the phone if you need her....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ Chris A always friendly yet professional and gets things done.... ”

Aug 27,2018
Minithumbup
Chris
By: 'Tracy'
Aug 27,2018
0 people found
this helpful
Friendly, professional and communicates well if he's running behind time for any reason, always listens to any concerns I have and raises them with the appropriate member of the team....
read full review
Was this helpful? Yes

“ Ngu homeletting are fantastic... ”

Aug 27,2018
Minithumbup
Chris
Chantelle
By: 'Samantha harkness'
Aug 27,2018
0 people found
this helpful
I have been with ngu homelettings for years they are lovely people nd do the best for there customer's...
read full review
Was this helpful? Yes

“ Polite and on time... ”

Aug 27,2018
Minithumbup
Chris
By: 'Stephanie'
Aug 27,2018
0 people found
this helpful
Chris has been doing inspections here now for 4 years, he's always on time and listens to any issues that I raise...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ Good service and professional... ”

Aug 21,2018
Minithumbup
Chris
By: 'Stephanie'
Aug 21,2018
0 people found
this helpful
Chris has been coming to my property for about 4 years now for inspections, he's always professional and listens to any issues brought up...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ Property letting... ”

Aug 21,2018
Minithumbup
Katie
By: 'Lesley-Ann Ingledew'
Aug 21,2018
0 people found
this helpful
Efficient, friendly & professional I couldn't ask for more. I always deal with Katie who is very good. She's always easy to get a hold of if ever I have any issues and the service I receive from her is excellent. It is ...
read full review
Comment on agent fees
I have no issues with the agents fees
Was this helpful? Yes

“ NGU commendation... ”

Aug 21,2018
Minithumbup
Katie
Chantelle
By: 'Alex'
Aug 21,2018
0 people found
this helpful
The only shame is that I'm 'limited' to selecting just two staff members. The entire team with whom I've had any interactions are great. Communicative, informed and friendly. A great bunch of people....
read full review
Was this helpful? Yes

“ Excellent customer service... ”

Aug 17,2018
Minithumbup
Katie
By: 'Holly A'
Aug 17,2018
0 people found
this helpful
Katie will always go out of her way for you if she can. She is professional yet very personable, honest, fair and has a great manner when dealing with people, something that in my experience with other estate agents, has not always been the case....
read full review
Comment on agent fees
Fair and in line with other agents
Was this helpful? Yes

“ CP 12 and other maintenance reminders... ”

Aug 17,2018
Minithumbup
Katie
By: 'Frank'
Aug 17,2018
0 people found
this helpful
Katie and her team have been very helpful in sending out reminders and alerts when I have needed to renew my CP12 and other maintenance issues so job well done....
read full review
Comment on agent fees
good
Was this helpful? Yes

“ Very helpful, fast service and stayed in contact every step of the way... ”

Aug 17,2018
Minithumbup
Jasmine
Katie
By: 'Jon Northey'
Aug 17,2018
0 people found
this helpful
Brilliant service, I'm glad I chose to move with this agency. Jasmine has been extremely helpful and explained everything very well...
read full review
Comment on agent fees
Admin fee is a little expensive but worth it for the service
Was this helpful? Yes

“ Reliable... ”

Aug 17,2018
Minithumbup
By: 'John Field'
Aug 17,2018
0 people found
this helpful
For tenant and landlord highly reliable and organised agent . Trust is inportnant and this can be easily developed over time . Would recommend...
read full review
Comment on agent fees
Fees are ok
Was this helpful? Yes

“ Amazing... ”

Aug 16,2018
Minithumbup
Jasmine
By: 'Gav'
Aug 16,2018
0 people found
this helpful
Amazing and smooth process into my new home with my partner, Jasmine helped us a lot. Would recommend her and the staff...
read full review
Comment on agent fees
Fair
Was this helpful? Yes

“ Brilliant Staff... ”

Aug 15,2018
Minithumbup
Jasmine
Katie
By: 'Laura'
Aug 15,2018
0 people found
this helpful
I found that the staff at NGU were brilliant, very efficient and extremely helpful, nothing was too much effort for them....
read full review
Was this helpful? Yes

“ Friendly Staff... ”

Aug 15,2018
Minithumbup
Sam
Jordan
By: 'Josh'
Aug 15,2018
0 people found
this helpful
I've spoken to both Sam and Jordan on various occasions, They are both very polite and professional when speaking to on the phone....
read full review
Was this helpful? Yes

“ Very helpful... ”

Aug 14,2018
Minithumbdown
By: 'Ashley.'
Aug 14,2018
0 people found
this helpful
Very professional, always there when needed. Thorough about all my house issues and always trying to get to the bottom of things for me and my son. Friendly, polite & Reliable. Thanks Chris....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ Excellent... ”

Aug 10,2018
Minithumbup
Mathew
Jasmine
By: 'Ani'
Aug 10,2018
0 people found
this helpful
Very professional and friendly organisation who have been extremely helpful during our relocation to the Uk. Mathew is a friendly, helpful person, who was present on the day we moved in and oversaw some initial issues. Jasmine was our original point of contact and helped ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ Always prompt and professional... ”

Aug 10,2018
Minithumbup
Chris
By: 'Guinness'
Aug 10,2018
0 people found
this helpful
Nothing too much from Chris, takes constructive criticism and listens to concerns and positive feedback. Acts on info given in a timely manner...
read full review
Comment on agent fees
No different to other agencies
Was this helpful? Yes

“ I have lived in my property for nearly 9 years and I couldn't ask for a better landlord. Donna is such a lovely pleasant and friendly lady... ”

Aug 09,2018
Minithumbup
Donna
David
By: 'Donna'
Aug 09,2018
0 people found
this helpful
I have been a tenant with ngu for nearly 9 years and I absolutely love my home and I love having ngu and Donna as my landlord. Donna is always there to help and always makes sure that any repairs are dealt with quickly and always ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ Reliable and always on time for appointments, will al... ”

Aug 08,2018
Minithumbup
Mathew
By: 'Gibson'
Aug 08,2018
0 people found
this helpful
Reliable and always on time for appointments, will alWays make sure the repairs are done straight away when needed, lovely attitude towards me and very respective...
read full review
Comment on agent fees
Excellent
Was this helpful? Yes

“ Very professional and friendly.... ”

Aug 07,2018
Minithumbup
Jasmine
By: 'COLO'
Aug 07,2018
0 people found
this helpful
Very professional and friendly I mostly speak with Jasmine. She will always go the extra mile to keep things running smoothly. i am also kept well updated at all times....
read full review
Comment on agent fees
The fees are fair and competitive
Was this helpful? Yes

“ Efficient and easy to work with.... ”

Aug 07,2018
Minithumbup
Abbey
Katie
By: 'Nick Deberry'
Aug 07,2018
0 people found
this helpful
Always keep in touch to update me. Any issues are always sorted efficiently and swiftly so that I can get on with my everyday tasks. As a landlord it takes away the stress of running a property portfolio. Cheers Nick...
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes

“ First class service... ”

Aug 07,2018
Minithumbup
Mathew
By: 'From suffolk'
Aug 07,2018
0 people found
this helpful
As a landlord who lives distant from my properties it is important to me to have people I trust looking after them. NGU always deal with issues in a timely and efficient way doing what is best for me and my tenants. Their communication is ...
read full review
Comment on agent fees
Fees are competitive.
Was this helpful? Yes

“ Professionalism... ”

Aug 06,2018
Minithumbup
Chris
Sam
By: 'Phillip byrne'
Aug 06,2018
0 people found
this helpful
A very hardworking pair, very knowledgable on all of their property's and surroundings. Always going the extra mile to make sure a job is done quickly and competently. They always have a smile and always have time if you have a problem. If I ...
read full review
Comment on agent fees
Very competitive
Was this helpful? Yes

“ Excellent service 5*... ”

Aug 06,2018
Minithumbup
Sam
By: 'Samdal'
Aug 06,2018
0 people found
this helpful
I have dealt with Sam Shanley for 2 years. She has always been helpful, friendly and excellent communication skills. Can't fault the service received 5*....
read full review
Comment on agent fees
N/A
Was this helpful? Yes
Areas covered
  • Whole of the North East from Teesside to Northumberland

ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
109 2 104 7 32 1 12 0 23 1

Agent Fees

Landlord Fees – We offer half price management for the first 6 months under management at 5% (+VAT). Our tenant find fee on a managed property is £325 (+VAT) for properties marketed under £400 pcm and is £400 (+VAT) for properties marketed above £400 pcm. We do offer discounts if tenant move out within certain periods (Call for more info). We also offer a rent for FREE option (No initial tenant find fee) if the property is located in Newcastle or Gateshead and will rent to a professional only tenant from the start.
Tenant Fees range from £120 to half a month’s rent (Inc VAT)
Last updated at 10:19 AM 29/04/2016 by allAgents

Complaints Procedure

Complaints procedure

We always try to get things right first time but appreciate that this doesn`t always happen. As a first step it is often best to contact the person who dealt with the enquiry. They will know most about the matter and it may be possible to sort out the problem straight away. If you are not satisfied with our first response please contact the Portfolio Director Annelise Inglis via email opsmanager@nguhomelettings.com



If you find this matter has still not been resolved, please contact the Managing Director Chris Fitzakerley via email christopherfitzakerley@nguhomebuyers.com
Last updated at 10:19 AM 29/04/2016 by allAgents
Staff picture Sam
(23)

Staff picture Donna
(6)

No image available David
(24)

Staff picture Chris
(9)

No image available Nigel
(3)

No image available Annelise
(2)

Staff picture Chris
(55)

Staff picture Katie
(38)

Staff picture Rachel
(0)

Staff picture Chantelle
(4)

Staff picture Abbey
(4)

Staff picture Jasmine
(13)

Staff picture Mathew
(4)

Staff picture Jordan
(1)

Staff picture Megan
(2)

No image available Amy
(1)

Opening hours





Book FREE Valuation

Agent logo