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    Sam
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    Donna
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    David
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    Chris
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    Nigel
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    Annelise
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    Chris
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    Katie
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    Rachel
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    Chantelle
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    Abbey
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    Jasmine
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    Mathew
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    Jordan
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    Megan

As a company everything we do revolves around urgency and servicing the needs of our clients. We are NOT a 9 to 5 agency and understand that when letting properties every day counts, since everyday a landlord has to pay their mortgage. We offer three premium services


1. Tenant Find Service

~ Expert local knowledge and advice across the entire North East

~ Experts in LHA

~ Innovative armchair guidance given to ALL tenants to assist LHA application fr Read full description...

As a company everything we do revolves around urgency and servicing the needs of our clients. We are NOT a 9 to 5 agency and understand that when letting properties every day counts, since everyday a landlord has to pay their mortgage. We offer three premium services


1. Tenant Find Service

~ Expert local knowledge and advice across the entire North East

~ Experts in LHA

~ Innovative armchair guidance given to ALL tenants to assist LHA application from start to finish and ensure direct payments

~ Day one marketing guarantee

~ Our company ethos is built on URGENCY

~ Eye Catching to-let board immediately erected at your property

~ Extensive online marketing

~ Targeted marketing including local councils

~ Professional photography

~ Accompanied tenant viewing

~ Correspondence following ALL viewings

~ Weekly in-depth email updates detailing all enquiries, viewings and developments

~ Longer opening hours- tenant enquiries taken 8.30am to 7pm (Mon - Thurs), 8.30am to 6pm (Fri) & 9am to 2pm (Sat)

~ Company guarantee - EVERY phone call we receive is followed up

~ Extensive internal tenant referencing & credit checking (We DO NOT outsource to ensure quality)

~ Unique pre-tenancy home visits on ALL prospective tenants

~ Extremely low admin fees for tenants

~ Detailed tenancy agreements

~ Professional 364 point inventories with accompanying detailed/dated photographs

~ Competitive fees for landlords

~ No LET - No FEE


2. Full Management Service

~ Free 816 point property condition report produced for all new properties

~ Premium service based on urgency, honesty, integrity and trust

~ Management fee payable only on ACTUAL rents received from tenants

~ Detailed monthly rental updates

~ No charge to landlords for annual reviews

~ 364 point inventory checks reviewed at regular inspections

~ Safety issues addressed including gas safety certificates and smoke alarms

~ Regular correspondence

~ 24 hours, 7 days maintenance policy for ALL tenants

~ Competitive fees for landlords (Half price management available for first six months)

;

3. Development & Maintenance Service We can undertake full scale developments as well as minor maintenance work including:

~ Central heating service & repair

~ Electricians

~ Painting & Decorating

~ Roofing

~ Plasterers

~ Tiling

~ Glazers

~ Locksmiths

~ Carpentry

~ Plumbing

~ Cleaning

~ Rubbish Clearance

~ Gardening

~ General building work



KEY FACTS:

~ NGU Homelettings is approved by ARLA (Association of Residential Letting Agents)

~ NGU Homelettings manages over 725 properties throughout the North East and our average occupancy rate during 2015 was 94.3% only ~53.00 rent arrears written off in 2013 across 160 company owned properties

~ HMO Management-We gained 30 rooms/Units in 2015. Total of 30 units currently under management

~ Through 2012 & 2013 our rental yields were up 3% on average across our entire portfolio

~ In 2013 99.9% of our expected rent was collected across the same portfolio

~ In 2013 our total rent collected Vs expected rent was 100.4% (0.5% additionally taken through the recovery of historical debt when taking on new sitting tenant properties)

~ Rent Arrears- We wrote off ~0.62 pence per property per month in 2014 across NGU Owned Properties

~ We provide an expert, professional and accredited service

~ We ensure your property is sustainable for the long term

NGU Homelettings & Sales

469-471 Durham Road
Gateshead
Tyne & Wear
NE9 5EX
0191 491 0344

www.nguhomelettings.com

Properties for Sale
Properties to Rent

“Highly recommended...”

Nov 16,2018
Minithumbup
Jasmine
By: 'AndyE'
Nov 16,2018
0 people found
this helpful
Would highly recommend NGU to anybody. Jasmine helped me move into my new home as quickly as she could and hassle free. Really great to deal with thank you...
read full review
Comment on agent fees
Competitive
Was this helpful? Yes

“Flat Sale...”

Nov 15,2018
Minithumbup
Chantelle
Katie
By: 'Darren'
Nov 15,2018
0 people found
this helpful
Swift communication, quick and efficient. Nice to see an estate agent picking up the phone and actioning tasks effectively, great job!...
read full review
Comment on agent fees
N/A
Was this helpful? Yes

“Wonderful...”

Nov 14,2018
Minithumbup
Chantelle
By: 'natalie'
Nov 14,2018
0 people found
this helpful
Chantelle has been very accommodating and exceedingly helpful with the process of buying my first house. I genuinely felt she has my best interests at heart....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Pleased to have a new place to call home...”

Nov 12,2018
Minithumbup
Jasmine
Chris
By: 'P'
Nov 12,2018
0 people found
this helpful
Agents were very friendly and happy to answer all of my questions (and I had quite a few of them). The application process was straight forward. And of course, the property I will be letting looks great and in a lovely area! Thank you!...
read full review
Was this helpful? Yes

“Very helpful and friendly service...”

Nov 07,2018
Minithumbup
Jasmine
By: 'Mel and Ste'
Nov 07,2018
0 people found
this helpful
We have used numerous agents in the past and would certainly recommend NGU. From day one the service we were given was excellent. They are very friendly and made the process very straightforward and were at the end of the phone whenever we needed them. ...
read full review
Comment on agent fees
Fees were the standard with thre current market.
Was this helpful? Yes

“Chantelle Chalmers...”

Nov 07,2018
Minithumbup
Chantelle
By: 'D Leonard'
Nov 07,2018
0 people found
this helpful
Chantelle has always been continuously in touch, chasing up matters on my behalf and ensuring that my interests are being looked after. She has a pleasing manner and an approach that seeks to secure a result on my behalf....
read full review
Comment on agent fees
Very competitive
Was this helpful? Yes

“Rental/ home sale...”

Nov 07,2018
Minithumbup
Chantelle
By: 'Tom Foye'
Nov 07,2018
0 people found
this helpful
Chantelle has been a pleasure to deal with and has responded in a plesent and professional manner at all times....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Property Purchase...”

Nov 06,2018
Minithumbup
Chantelle
By: 'Property Purchase'
Nov 06,2018
0 people found
this helpful
Chantelle was very efficient and responded very quickly providing 5 star service. Chantelle kept be informed at every stage of the purchase....
read full review
Was this helpful? Yes

“Never experienced such bright lady...”

Nov 06,2018
Minithumbup
Chantelle
By: 'Beth from Norwich'
Nov 06,2018
0 people found
this helpful
I can't recommend Chantelle highly enough, her service has meant that I am going to purchase a second flat from her. As a first time buyer she has been patient and explained everything to me step by step. She's an asset....
read full review
Was this helpful? Yes

“Great communication...”

Nov 06,2018
Minithumbup
Jasmine
By: 'Carolanne taylor'
Nov 06,2018
0 people found
this helpful
Having emailed and phoned jasmine many times over the last month and have always felt like she's tried her best to look after us and keep us up to date with our application....
read full review
Comment on agent fees
Good I’m glad jasmine is handling our application
Was this helpful? Yes

“Customer care...”

Nov 06,2018
Minithumbup
Jasmine
By: 'Gillian'
Nov 06,2018
0 people found
this helpful
Really friendly professional and helpful.from start to finish ov vetting process always helpful and kept in contact at all times...
read full review
Was this helpful? Yes

“Highly recommended...”

Nov 03,2018
Minithumbup
Megan
By: 'L. Lyth'
Nov 03,2018
0 people found
this helpful
Megan is extremely knowledgeable in her field of expertise, and during my interactions with her, she has been professional, approachable and has given me the support that I have needed as a tennanet in need. She is an asset to NGU Home Lettings....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Jasmine...”

Nov 02,2018
Minithumbup
Jasmine
By: 'Rebecca'
Nov 02,2018
0 people found
this helpful
Jasmine has dealt with my application for a property within NGU. She has been friendly, professional and kept me up to date with the progress of the application and also understanding of any personal circumstances involved. Jasmine made the process a lot less stressful for ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Letting...”

Oct 31,2018
Minithumbup
Jasmine
By: 'Pawel Zawadzki'
Oct 31,2018
0 people found
this helpful
Very helpfull, always in touch to keep u update even ifbis a small quiery. Quickly sorting any problems and act very fast ....
read full review
Comment on agent fees
Not to bad
Was this helpful? Yes

“support...”

Oct 30,2018
Minithumbup
Jasmine
Chantelle
By: 'ash sharma'
Oct 30,2018
0 people found
this helpful
Jasmine has been instrumental in finding a new tenant with her constant feedback and proactive workable ideas. Chantelle has been patient in explaining and expanding upon potential deals,hopefully a workable stacked deal is close. Thanks guys....
read full review
Was this helpful? Yes

“Amazing...”

Oct 27,2018
Minithumbup
Chantelle
By: 'Malc Adams'
Oct 27,2018
0 people found
this helpful
Chantelle has been an absolute top-notch star! She runs around, left right and centre, doing everything she can, in the most polite of ways. She resolves all difficulties, no matter how complex and awkward, and... I feel like she's now a good friend :-) ...
read full review
Comment on agent fees
Considering the deal which was being purchased, the fees were very acceptable.
Was this helpful? Yes

“professional...”

Oct 24,2018
Minithumbup
Jasmine
By: 'Lorraine'
Oct 24,2018
0 people found
this helpful
I always speak with Jasmine from NGU. Very lovely girl to deal with. Always polite and friendly, very professional manner...
read full review
Was this helpful? Yes

“Very professional...”

Oct 23,2018
Minithumbup
Jasmine
By: 'Mark halstead'
Oct 23,2018
0 people found
this helpful
Jasmine is very professional and was willing to work with me around my circumstances and help me achieve a move in date...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Great customer service...”

Oct 20,2018
Minithumbup
Abbey
By: 'Hamza'
Oct 20,2018
0 people found
this helpful
I was truly very impressed with the fantastic customer service i recieved. Abbey in particular made sure that everything was done to the highest standard....
read full review
Was this helpful? Yes

“Professional and friendly...”

Oct 12,2018
Minithumbup
Katie
Chantelle
By: 'Matthew Beaty'
Oct 12,2018
0 people found
this helpful
Based on the viewing up to the moving in date, everyone involved was excellent, quick to respond to emails, friendly and professional when in person and on the phone...
read full review
Comment on agent fees
Nothing to report
Was this helpful? Yes

“Outstanding Service...”

Oct 12,2018
Minithumbup
Donna
Jasmine
By: 'BeardySteve'
Oct 12,2018
0 people found
this helpful
Fast and friendly they have made my entire customer journey as stress free as possible could not recommend highly enough....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Amazing!!...”

Oct 06,2018
Minithumbup
Abbey
By: 'Graeme coltman'
Oct 06,2018
0 people found
this helpful
Abbey was amazing her professionalism was outstanding I'm one extremely happy landlord can't fault the service received and happily recommend to other landlords...
read full review
Comment on agent fees
Fees were fine
Was this helpful? Yes

“Accommodating and Friendly....”

Oct 03,2018
Minithumbup
Jasmine
Mathew
By: 'Kyle'
Oct 03,2018
0 people found
this helpful
Since requiring to be back on the books with NGU, they have been extremely accommodating and friendly to myself. I have had the pleasure of having Jasmine deal with my application as well as securing the right property for myself. The wheels set in motion ...
read full review
Comment on agent fees
I found the fees to be extremely reasonable and this has given me more confidence to use NGU as my agent yet again!
Was this helpful? Yes

“excellent service...”

Oct 02,2018
Minithumbup
Chantelle
David
By: 'Eagle'
Oct 02,2018
0 people found
this helpful
Professional Agent who know all aspect of Property Investment. From Finding the right property to Invest, to Refurbishment and Lettings , all department and all Department did an excellent service. I dealt with Mike Bell & Chantelle when looking for property to Invest, David at refurbishment ...
read full review
Comment on agent fees
fees are average
Was this helpful? Yes

“Best Estate Agent...”

Oct 01,2018
Minithumbup
Jasmine
By: 'Marnie Seales'
Oct 01,2018
0 people found
this helpful
Jasmine was a great help throughout our application process, one of the best estate agent, she made sure everything ran smoothly, and we are now moving into our lovely home, all because of the help of Jasmine....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Very good...”

Oct 01,2018
Minithumbup
Jasmine
Abbey
By: 'MC'
Oct 01,2018
0 people found
this helpful
I found the experience with NGU Gateshead very positive. The staff were very friendly and helpful with a great attitude. Any phone call messages I left were promptly responded to. Overall I am happy with the service....
read full review
Comment on agent fees
Fees were good and fair.
Was this helpful? Yes

“letting with professionals...”

Sep 27,2018
Minithumbup
Chris
By: 'wes oneill'
Sep 27,2018
0 people found
this helpful
I've been renting for 7 years. And for the last year and a half I have been renting with ngu home lettings. Very professional service with excellent customer service. Chris allott very helpfull friendly Guy and will go that extra mile to help you. I ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“They were always responsible...”

Sep 18,2018
Minithumbup
Sam
Katie
By: 'Forough'
Sep 18,2018
0 people found
this helpful
When I contacted them for any help, they are available and did their best. It is good to have them around....
read full review
Comment on agent fees
So so
Was this helpful? Yes

“Excellent service from a lovely and kind person!...”

Sep 07,2018
Minithumbup
Jasmine
By: 'Katie'
Sep 07,2018
0 people found
this helpful
Jasmine has been wonderful. She has been an excellent person to deal with when looking for a flat to rent and has gone the extra mile to ensure I settled into my flat with ease. A very friendly and warm nature and a pleasure to ...
read full review
Comment on agent fees
Fees are reasonable
Was this helpful? Yes

“Fast, on point and reliable...”

Aug 31,2018
Minithumbup
Abbey
Jasmine
By: 'Alex'
Aug 31,2018
0 people found
this helpful
I had to move on a short notice and Abby and Jasmine were very helpful, informative and fast. They helped me with everything in a fast and professional manner without any hassle....
read full review
Comment on agent fees
Decent fees
Was this helpful? Yes
Areas covered
  • Whole of the North East from Teesside to Northumberland

ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
114 2 120 7 32 1 17 0 24 1

Fees

Landlord Fees – We offer half price management for the first 6 months under management at 5% (+VAT). Our tenant find fee on a managed property is £325 (+VAT) for properties marketed under £400 pcm and is £400 (+VAT) for properties marketed above £400 pcm. We do offer discounts if tenant move out within certain periods (Call for more info). We also offer a rent for FREE option (No initial tenant find fee) if the property is located in Newcastle or Gateshead and will rent to a professional only tenant from the start.
Tenant Fees range from £120 to half a month’s rent (Inc VAT)
Last updated at 29/04/2016, 10:19 AM by allAgents

Complaints Procedure

Complaints procedure

We always try to get things right first time but appreciate that this doesn`t always happen. As a first step it is often best to contact the person who dealt with the enquiry. They will know most about the matter and it may be possible to sort out the problem straight away. If you are not satisfied with our first response please contact the Portfolio Director Annelise Inglis via email opsmanager@nguhomelettings.com



If you find this matter has still not been resolved, please contact the Managing Director Chris Fitzakerley via email christopherfitzakerley@nguhomebuyers.com
Last updated at 10:19 AM 29/04/2016 by allAgents
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