• Samantha Galbraith
    Samantha Galbraith
  • Sam Shanley
    Sam Shanley
  • Mike Bell
    Mike Bell
  • Donna Halliday
    Donna Halliday
  • Caroline Hills
    Caroline Hills
  • claim your profile
    David Brown
  • Aaron Phelan
    Aaron Phelan
  • Chris Fitzakerley
    Chris Fitzakerley
  • claim your profile
    Nigel Fitzakerley
  • claim your profile
    Annelise Inglis
  • Chris Allott
    Chris Allott
  • Rachel Mills
    Rachel Mills
  • James Thirunavukkarasu
    James Thirunavukkarasu
  • Anna Coxon
    Anna Coxon
  • Katie Wybrant
    Katie Wybrant
  • Hazel Batey
    Hazel Batey
  • Rachel Moody
    Rachel Moody
  • claim your profile
    Anna Coxen
  • claim your profile
    Chantelle Chalmers
As a company everything we do revolves around urgency and servicing the needs of our clients. We are NOT a 9 to 5 agency and understand that when letting properties every day counts, since everyday a landlord has to pay their mortgage. We offer three premium services:
1. Tenant Find Service
• Expert local knowledge and advice across the entire North East
• Experts in LHA
• Innovative armchair guidance given to ALL tenants to assist LHA application from start to finish and ensure direct pa
Read full description...

469-471 Durham Road
Gateshead
Tyne & Wear
NE9 5EX
0191 491 0344

 
Properties for sale
Properties for rent
Jun 01,2017
Minithumbup
Donna Halliday
Katie Wybrant
By:
Jun 01,2017
0 people found
this helpful
i moved into a two bed house 8 months ago through another letting agency. The place was a bomb site so I put all of my savings into doing it up. The tenancy was only 6 months but then on rolling. The letting agency came out to do an inspection and reported back to the landlord. They then decided to put the house up for sale after 2 failed attempts previously. I have two young daughters, the smallest being 11 months at the time. I was served with a section 21 and had to be out in two months. I wa...
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Comment on agent fees
Amazing. Very affordable and let me pay in two instalments so I wasn't left short.
Was this helpful? Yes
Apr 27,2017
Minithumbup
Mike Bell
Chris Allott
By:
Apr 27,2017
0 people found
this helpful
I've been impressed with the professionalism and strong communication of both Chris and Mike since I first began this relationship with NGU in 2015....
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Was this helpful? Yes
Mar 20,2017
Minithumbup
Chris Allott
By:
Mar 20,2017
0 people found
this helpful
Chris has always been very helpful and professional during my tenancy, the inspections are thorough but fair and any issues get sorted...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 15,2017
Minithumbup
Anna Coxon
David Brown
By:
Mar 15,2017
0 people found
this helpful
Having used NGU for 5 years now, I can say I have been extremely impressed by their collective diligence, responsiveness and professionalism....
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Comment on agent fees
Not the cheapest, but you get what you pay for in this case.
Was this helpful? Yes
Mar 13,2017
Minithumbup
Chris Allott
By:
Mar 13,2017
0 people found
this helpful
Always lovely and friendly and does anything he can to help. Professional but also able to have a laugh. Fully recommend this agent and company. 5 stars!...
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Comment on agent fees
Fees are nice and cheap
Was this helpful? Yes
Mar 08,2017
Minithumbup
Sam Shanley
Chris Allott
By:
Mar 08,2017
0 people found
this helpful
Always nice to deal with, solves problems quickly and efficiently. Always pleasant to talk to and always adds a personal touch!...
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Was this helpful? Yes
Mar 07,2017
Minithumbup
Caroline Hills
Samantha Galbraith
By:
Mar 07,2017
0 people found
this helpful
All the staff are polite friendly informative helpful and you are greeted with a warm smile I would not hesitate too recommend ngu to anyone who is looking to rent or buy...
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Comment on agent fees
Very good
Was this helpful? Yes
Mar 06,2017
Minithumbup
Caroline Hills
Donna Halliday
By:
Mar 06,2017
0 people found
this helpful
Both Caroline and Donna have been extremely helpful through the entire proccess of myself letting a property, this in turn has made my move plesant and stress free. I cant thank them enough for the service they provided....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 03,2017
Minithumbup
Caroline Hills
By:
Mar 03,2017
0 people found
this helpful
Very friendly and efficient, respectful and polite and completed her job quickly and professionally. Listened to anything I had to say....
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Was this helpful? Yes
Mar 03,2017
Minithumbup
Caroline Hills
By:
Mar 03,2017
0 people found
this helpful
As usual excellent service and communication from NGU regarding our yearly house inspection. Caroline was polite and efficient throughout. Best and most professional lettings agent that I've ever had the pleasure of dealing with....
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Comment on agent fees
Reasonable.
Was this helpful? Yes
Mar 02,2017
Minithumbup
Caroline Hills
Chris Allott
By:
Mar 02,2017
0 people found
this helpful
NGU offer a very Professional service they have been my letting agent now for over 5 years and I have found them very helpful and efficient with all aspects of my dealings with them and would highly recommend them they certainly know what they are doing...
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Comment on agent fees
Fees are in line with other agents
Was this helpful? Yes
Mar 02,2017
Minithumbup
Anna Coxen
David Brown
By:
Mar 02,2017
0 people found
this helpful
I have always found David & Anna to be very friendly and approchable. They helped greatly with collecting the information i required and helped with the ideas i needed in regards to the property. Would definatly work with them again....
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Comment on agent fees
Very Competitive
Was this helpful? Yes
Mar 02,2017
Minithumbup
Sam Shanley
Rachel Mills
By:
Mar 02,2017
0 people found
this helpful
Professional and persistent when dealing with maintenance issues and laid back trades to ensure the job gets done in a way to satisfy all parties....
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Comment on agent fees
Very fair
Was this helpful? Yes
Mar 01,2017
Minithumbup
Sam Shanley
Rachel Mills
By:
Mar 01,2017
0 people found
this helpful
Every time I speak to Sam,Rachel and Chris they are really polite friendly and provide an excellent service. A*...
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Comment on agent fees
Very happy with agent fees
Was this helpful? Yes
Mar 01,2017
Minithumbup
By:
Mar 01,2017
0 people found
this helpful
Very good agents always willing to help. Staff are very friendly and go out there way to help you with what ever you need...
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Comment on agent fees
Very good
Was this helpful? Yes
Mar 01,2017
Minithumbup
Mike Bell
Sam Shanley
By:
Mar 01,2017
0 people found
this helpful
Very fast reactive maintenance service. Front door broke on the Monday and new door ordered and fitted by the Friday the same week. All staff are very helpful and very friendly...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 01,2017
Minithumbup
David Brown
Samantha Galbraith
By:
Mar 01,2017
0 people found
this helpful
I've dealt with both staff for several years. Their knowledge base and honesty are very much appreciated. David solves problems and that's what investors need. He speaks lay language but has expert and detailed experience. Sam is the easiest person to get along with and I can't recommend highly enough this team. They've solved many issues turning potential disasters into solutions....
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Comment on agent fees
Very good for the skill base and expertise
Was this helpful? Yes
Feb 27,2017
Minithumbup
Rachel Mills
Sam Shanley
By:
Feb 27,2017
0 people found
this helpful
The response from NGU staff is always prompt and efficient. They follow through with their promises and communication is excellent.Lovely people to deal with who you know have your interest at heart....
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Comment on agent fees
Fees are competive, but this does not compromise service.
Was this helpful? Yes
Feb 27,2017
Minithumbup
Katie Wybrant
Aaron Phelan
By:
Feb 27,2017
0 people found
this helpful
Katie and Aaron from NGU have provided a first rate service to me and I highly recommend them. I have been a BTL landlord for 20 years and trust them to fully manage my properties....
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Was this helpful? Yes
Feb 25,2017
Minithumbup
Caroline Hills
By:
Feb 25,2017
0 people found
this helpful
Caroline is always ready to help and nothing is a problem I can't speak more highly of her, keep up the good work...
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Was this helpful? Yes
Feb 25,2017
Minithumbup
Katie Wybrant
Caroline Hills
By:
Feb 25,2017
0 people found
this helpful
Katie & Caroline were both really helpful in the application and move in process. They were always available to answer any queries and support....
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Comment on agent fees
Similar to other letting agents
Was this helpful? Yes
Feb 25,2017
Minithumbup
Rachel Mills
By:
Feb 25,2017
0 people found
this helpful
What can I say apart from, Rachel does a fantastic job and is a legend in the game that is property maintenance. I wouldn't trust anyone else....
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Comment on agent fees
Excellent service
Was this helpful? Yes
Feb 25,2017
Minithumbup
Rachel Mills
Chris Allott
By:
Feb 25,2017
0 people found
this helpful
Very knowledgeable and quick response to all concerns. After care was good, once all tradesmen were contacted and arranged I was informed....
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Was this helpful? Yes
Feb 24,2017
Minithumbup
Sam Shanley
David Brown
By:
Feb 24,2017
0 people found
this helpful
Having been a tenant for 6 years, we have been more than happy with the excellent response from NGU over that time...
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Comment on agent fees
N/A
Was this helpful? Yes
Feb 24,2017
Minithumbup
Sam Shanley
David Brown
By:
Feb 24,2017
0 people found
this helpful
I have now let-out several properties through NGU Homelettings for several years. I have dealt with various members of staff and invariably found them to be conscientious and efficient people. NGU look after my assets as if these belonged to them, but they do it with an inside knowledge that I do not possess. I am more than happy to delegate management to them and would recommend them to any fellow landlord looking for a really good agent....
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Comment on agent fees
I have no complaints about the level of fees for Full Management.
Was this helpful? Yes
Feb 24,2017
Minithumbup
Samantha Galbraith
Mike Bell
By:
Feb 24,2017
0 people found
this helpful
Always well organised, on time and does not give up. It has taken quite a while to find the right property but Mike kept on looking until he found the right one for me which met the criteria....
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Comment on agent fees
Very fair for the time put into this.
Was this helpful? Yes
Feb 24,2017
Minithumbup
Sam Shanley
Rachel Mills
By:
Feb 24,2017
0 people found
this helpful
I have been dealing with NGU for approx 4 months. Every time I have contacted the office my queries are dealt with efficiently. Both girls are a Pleasure to deal with. Always polite, friendly and professional....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 24,2017
Minithumbup
By:
Feb 24,2017
0 people found
this helpful
Have been with them for over 5 years and my experience is that they are extremely thorough when vetting new tenants and had really good advice about this communicated to me and that has assisted in keeping any problems to an absolute minimum. Where a tenant did cause some issues by not paying rent and not responding to communication, the staff were incredibly tenacious in resolving the matter, setting a payment system in place to ensure the rent it paid regularly and this has worked now for ove...
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Comment on agent fees
Standard and reasonable
Was this helpful? Yes
Feb 24,2017
Minithumbup
Rachel Mills
Chris Allott
By:
Feb 24,2017
0 people found
this helpful
NGU, have been my agent of choice for about 6 years now, they have made my life a lot easier, not living local to my rental properties it is even more important to have complete trust in a agent. With any maintenance issue it is dealt with swiftly and with complete piece of mind that the work has been carried out properly....
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Comment on agent fees
Fair fees
Was this helpful? Yes
Aug 18,2016
Minithumbup
Chris Allott
By:
Aug 18,2016
0 people found
this helpful
I have been renting my house from ngu for nearly seven years now and I have never had a problem, Chris Allott is always friendly and polite...
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Was this helpful? Yes
Areas covered
  • Whole of the North East from Teesside to Northumberland

ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
95 2 75 3 32 1 11 0 18 0

Job vacancies

Please see a list of jobs available

Agent Fees

Landlord Fees – We offer half price management for the first 6 months under management at 5% (+VAT). Our tenant find fee on a managed property is £325 (+VAT) for properties marketed under £400 pcm and is £400 (+VAT) for properties marketed above £400 pcm. We do offer discounts if tenant move out within certain periods (Call for more info). We also offer a rent for FREE option (No initial tenant find fee) if the property is located in Newcastle or Gateshead and will rent to a professional only tenant from the start.
Tenant Fees range from £120 to half a month’s rent (Inc VAT)
Last updated at 10:19 AM 29/04/2016 by allAgents

Complaints Procedure

Complaints procedure

We always try to get things right first time but appreciate that this doesn`t always happen. As a first step it is often best to contact the person who dealt with the enquiry. They will know most about the matter and it may be possible to sort out the problem straight away. If you are not satisfied with our first response please contact the Portfolio Director Annelise Inglis via email opsmanager@nguhomelettings.com



If you find this matter has still not been resolved, please contact the Managing Director Chris Fitzakerley via email christopherfitzakerley@nguhomebuyers.com
Last updated at 10:19 AM 29/04/2016 by allAgents
Samantha Galbraith Samantha Galbraith
Regional Residential Sales Manager
28 reviews

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Sam Shanley Sam Shanley
14 reviews

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Mike Bell Mike Bell
Sales Negotiator
25 reviews

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Donna Halliday Donna Halliday
3 reviews

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Caroline Hills Caroline Hills
28 reviews

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David Brown - upload your photo David Brown
23 reviews

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Aaron Phelan Aaron Phelan
New Lettings Director
21 reviews

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Chris Fitzakerley Chris Fitzakerley
9 reviews

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Nigel Fitzakerley - upload your photo Nigel Fitzakerley
3 reviews

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Annelise Inglis - upload your photo Annelise Inglis
2 reviews

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Chris Allott Chris Allott
46 reviews

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Rachel Mills Rachel Mills
14 reviews

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James Thirunavukkarasu James Thirunavukkarasu
7 reviews

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Anna Coxon Anna Coxon
4 reviews

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Katie Wybrant Katie Wybrant
26 reviews

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Hazel Batey Hazel Batey
1 reviews

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Rachel Moody Rachel Moody
0 reviews

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Anna Coxen - upload your photo Anna Coxen
1 reviews

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Chantelle Chalmers - upload your photo Chantelle Chalmers
0 reviews

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