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    Sam
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    Donna
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    David
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    Chris
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    Nigel
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    Annelise
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    Chris
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    Katie
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    Rachel
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    Chantelle
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    Jasmine
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NGU Homelettings is an award winning letting agent managing over 700 properties – covering the entire North-East.

Since 2007 we have been focused on delivering to our customers. This involves our three key ingredients: expertise, hardwork and a personal touch. We have consistently delivered, with our landlords and tenants voting us the best North East agent in 2017.

We have a simple formula: EXPERTISE + HARDWORK + PERSONAL TOUCH = HAPPY CUSTOMERS

Expertise – We own over 150 pro
Read full description...NGU Homelettings is an award winning letting agent managing over 700 properties – covering the entire North-East.

Since 2007 we have been focused on delivering to our customers. This involves our three key ingredients: expertise, hardwork and a personal touch. We have consistently delivered, with our landlords and tenants voting us the best North East agent in 2017.

We have a simple formula: EXPERTISE + HARDWORK + PERSONAL TOUCH = HAPPY CUSTOMERS

Expertise – We own over 150 properties as well as managing over 700. We know how to let property profitably since we’ve been doing it for over 10 years.

Hardwork – You get out of life what you put in. We work hard for our customers and as such 74% of our new clients are from personal recommendation.

Personal Touch – We’re dedicated to providing a top class experience to our landlords & tenants. Our staff are ARLA qualified and we’d love to show you our service.

Happy Customers – If you’re happy we’re happy. We’re an award winning agent so phone us today and find out what our customers say.

We are absolutely desperate to impress you and so here are some of the things we can do for you:

• We feature properties on Rightmove – so they appear at the top of any listings, meaning your property will be seen first, does your current agent do this?
• All our vetting is in-house and as thorough as possible to ensure we deal with the right tenants.
• We have a dedicated maintenance team with a 24/7 hotline to deal with any emergency issues.
• A rent team with the ability to take direct debits and recurring card payments – we’re informed the same day a payment is missed.
• Our boots on the ground portfolio managers to perform any inspections, rent or maintenance visits.
• Gold and Platinum Rental Guarantees so landlords are paid all year round.
• Housing benefit experts – we obtain direct payments and also help tenants with the myriad of forms.
• In-house refurbishment department to turn properties around at the right price.

If you’re interested - let us make you our next “Happy Customer!”
NGU Homelettings & Sales

469-471 Durham Road
Gateshead
Tyne & Wear
NE9 5EX
0191 491 0344

www.nguhomelettings.com

Properties for Sale
Properties to Rent

“Thanks...”

Nov 22,2018
Minithumbup
Jasmine
Donna
By: 'Daniel'
Nov 22,2018
0 people found
this helpful
Really recommend them as we are happy with the service received, we were kept up to date the whole way through...
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Comment on agent fees
Good
Was this helpful? Yes

“Great, efficient and tailored service...”

Nov 22,2018
Minithumbup
Donna
Megan
By: 'Mr Singh'
Nov 22,2018
0 people found
this helpful
The service I get from NGU is excellent, informative and fairly priced. I particularly like the bespoke service as we know with property, its never a one size fits all. The technology and statements are fantastic and they are always on hand for issues or ...
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Comment on agent fees
The fees are normal for estate agents but do reflect well in terms of the service received.
Was this helpful? Yes

“Excellent Service...”

Nov 19,2018
Minithumbup
Rachel
By: 'Mrs J'
Nov 19,2018
0 people found
this helpful
Rachel Moody of NGU Home Lettings has continued to provide us with an excellent service. Answering all our landlord queries, not only promptly and professionally, but most importantly accurately. Rachel Moody is an asset to the company and we have great confidence in her, so ...
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Comment on agent fees
Value for money.
Was this helpful? Yes

“Friendly, very competent and trustworthy advice...”

Nov 19,2018
Minithumbup
Katie
Chantelle
By: 'Damian'
Nov 19,2018
0 people found
this helpful
Been a pleasure dealing with Katie and Chantelle for sourcing investment properties in the Newcastle/Sunderland market. Their local knowledge is helping me make the right decisions. Thanks for the service so far!...
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Comment on agent fees
Reasonably competitive...
Was this helpful? Yes

“Very Helpful and Happy...”

Nov 19,2018
Minithumbup
Katie
Chantelle
By: 'Andrew'
Nov 19,2018
0 people found
this helpful
Katie and Chantelle have been very helpful with my move recently. They have made the process completely seamless and effortless and have happily answered any questions I had....
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Was this helpful? Yes

“We have only been with them for a year, so far no complaints...”

Nov 19,2018
Minithumbup
By: 'Jane and Ken'
Nov 19,2018
0 people found
this helpful
We have only been with NGU for a year as a tenant and so far we have no complaints. Any problems have been dealt with immediately...
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Comment on agent fees
Good
Was this helpful? Yes

“Highly recommended...”

Nov 16,2018
Minithumbup
Jasmine
By: 'AndyE'
Nov 16,2018
0 people found
this helpful
Would highly recommend NGU to anybody. Jasmine helped me move into my new home as quickly as she could and hassle free. Really great to deal with thank you...
read full review
Comment on agent fees
Competitive
Was this helpful? Yes

“Flat Sale...”

Nov 15,2018
Minithumbup
Chantelle
Katie
By: 'Darren'
Nov 15,2018
0 people found
this helpful
Swift communication, quick and efficient. Nice to see an estate agent picking up the phone and actioning tasks effectively, great job!...
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Comment on agent fees
N/A
Was this helpful? Yes

“Wonderful...”

Nov 14,2018
Minithumbup
Chantelle
By: 'natalie'
Nov 14,2018
0 people found
this helpful
Chantelle has been very accommodating and exceedingly helpful with the process of buying my first house. I genuinely felt she has my best interests at heart....
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Comment on agent fees
Good
Was this helpful? Yes

“Pleased to have a new place to call home...”

Nov 12,2018
Minithumbup
Jasmine
Chris
By: 'P'
Nov 12,2018
0 people found
this helpful
Agents were very friendly and happy to answer all of my questions (and I had quite a few of them). The application process was straight forward. And of course, the property I will be letting looks great and in a lovely area! Thank you!...
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Was this helpful? Yes

“Very helpful and friendly service...”

Nov 07,2018
Minithumbup
Jasmine
By: 'Mel and Ste'
Nov 07,2018
0 people found
this helpful
We have used numerous agents in the past and would certainly recommend NGU. From day one the service we were given was excellent. They are very friendly and made the process very straightforward and were at the end of the phone whenever we needed them. ...
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Comment on agent fees
Fees were the standard with thre current market.
Was this helpful? Yes

“Chantelle Chalmers...”

Nov 07,2018
Minithumbup
Chantelle
By: 'D Leonard'
Nov 07,2018
0 people found
this helpful
Chantelle has always been continuously in touch, chasing up matters on my behalf and ensuring that my interests are being looked after. She has a pleasing manner and an approach that seeks to secure a result on my behalf....
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Comment on agent fees
Very competitive
Was this helpful? Yes

“Rental/ home sale...”

Nov 07,2018
Minithumbup
Chantelle
By: 'Tom Foye'
Nov 07,2018
0 people found
this helpful
Chantelle has been a pleasure to deal with and has responded in a plesent and professional manner at all times....
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Comment on agent fees
Good
Was this helpful? Yes

“Property Purchase...”

Nov 06,2018
Minithumbup
Chantelle
By: 'Property Purchase'
Nov 06,2018
0 people found
this helpful
Chantelle was very efficient and responded very quickly providing 5 star service. Chantelle kept be informed at every stage of the purchase....
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Was this helpful? Yes

“Never experienced such bright lady...”

Nov 06,2018
Minithumbup
Chantelle
By: 'Beth from Norwich'
Nov 06,2018
0 people found
this helpful
I can't recommend Chantelle highly enough, her service has meant that I am going to purchase a second flat from her. As a first time buyer she has been patient and explained everything to me step by step. She's an asset....
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Was this helpful? Yes

“Great communication...”

Nov 06,2018
Minithumbup
Jasmine
By: 'Carolanne taylor'
Nov 06,2018
0 people found
this helpful
Having emailed and phoned jasmine many times over the last month and have always felt like she's tried her best to look after us and keep us up to date with our application....
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Comment on agent fees
Good I’m glad jasmine is handling our application
Was this helpful? Yes

“Customer care...”

Nov 06,2018
Minithumbup
Jasmine
By: 'Gillian'
Nov 06,2018
0 people found
this helpful
Really friendly professional and helpful.from start to finish ov vetting process always helpful and kept in contact at all times...
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Was this helpful? Yes

“Highly recommended...”

Nov 03,2018
Minithumbup
Megan
By: 'L. Lyth'
Nov 03,2018
0 people found
this helpful
Megan is extremely knowledgeable in her field of expertise, and during my interactions with her, she has been professional, approachable and has given me the support that I have needed as a tennanet in need. She is an asset to NGU Home Lettings....
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Comment on agent fees
Good
Was this helpful? Yes

“Jasmine...”

Nov 02,2018
Minithumbup
Jasmine
By: 'Rebecca'
Nov 02,2018
0 people found
this helpful
Jasmine has dealt with my application for a property within NGU. She has been friendly, professional and kept me up to date with the progress of the application and also understanding of any personal circumstances involved. Jasmine made the process a lot less stressful for ...
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Comment on agent fees
Good
Was this helpful? Yes

“Letting...”

Oct 31,2018
Minithumbup
Jasmine
By: 'Pawel Zawadzki'
Oct 31,2018
0 people found
this helpful
Very helpfull, always in touch to keep u update even ifbis a small quiery. Quickly sorting any problems and act very fast ....
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Comment on agent fees
Not to bad
Was this helpful? Yes

“support...”

Oct 30,2018
Minithumbup
Jasmine
Chantelle
By: 'ash sharma'
Oct 30,2018
0 people found
this helpful
Jasmine has been instrumental in finding a new tenant with her constant feedback and proactive workable ideas. Chantelle has been patient in explaining and expanding upon potential deals,hopefully a workable stacked deal is close. Thanks guys....
read full review
Was this helpful? Yes

“Amazing...”

Oct 27,2018
Minithumbup
Chantelle
By: 'Malc Adams'
Oct 27,2018
0 people found
this helpful
Chantelle has been an absolute top-notch star! She runs around, left right and centre, doing everything she can, in the most polite of ways. She resolves all difficulties, no matter how complex and awkward, and... I feel like she's now a good friend :-) Magic...
read full review
Comment on agent fees
Considering the deal which was being purchased, the fees were very acceptable.
Was this helpful? Yes

“professional...”

Oct 24,2018
Minithumbup
Jasmine
By: 'Lorraine'
Oct 24,2018
0 people found
this helpful
I always speak with Jasmine from NGU. Very lovely girl to deal with. Always polite and friendly, very professional manner...
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Was this helpful? Yes

“Very professional...”

Oct 23,2018
Minithumbup
Jasmine
By: 'Mark halstead'
Oct 23,2018
0 people found
this helpful
Jasmine is very professional and was willing to work with me around my circumstances and help me achieve a move in date...
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Comment on agent fees
Good
Was this helpful? Yes

“Great customer service...”

Oct 20,2018
Minithumbup
Abbey
By: 'Hamza'
Oct 20,2018
0 people found
this helpful
I was truly very impressed with the fantastic customer service i recieved. Abbey in particular made sure that everything was done to the highest standard....
read full review
Was this helpful? Yes

“Professional and friendly...”

Oct 12,2018
Minithumbup
Katie
Chantelle
By: 'Matthew Beaty'
Oct 12,2018
0 people found
this helpful
Based on the viewing up to the moving in date, everyone involved was excellent, quick to respond to emails, friendly and professional when in person and on the phone...
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Comment on agent fees
Nothing to report
Was this helpful? Yes

“Outstanding Service...”

Oct 12,2018
Minithumbup
Donna
Jasmine
By: 'BeardySteve'
Oct 12,2018
0 people found
this helpful
Fast and friendly they have made my entire customer journey as stress free as possible could not recommend highly enough....
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Comment on agent fees
Good
Was this helpful? Yes

“Amazing!!...”

Oct 06,2018
Minithumbup
Abbey
By: 'Graeme coltman'
Oct 06,2018
0 people found
this helpful
Abbey was amazing her professionalism was outstanding I'm one extremely happy landlord can't fault the service received and happily recommend to other landlords...
read full review
Comment on agent fees
Fees were fine
Was this helpful? Yes

“Accommodating and Friendly....”

Oct 03,2018
Minithumbup
Jasmine
Mathew
By: 'Kyle'
Oct 03,2018
0 people found
this helpful
Since requiring to be back on the books with NGU, they have been extremely accommodating and friendly to myself. I have had the pleasure of having Jasmine deal with my application as well as securing the right property for myself. The wheels set in motion ...
read full review
Comment on agent fees
I found the fees to be extremely reasonable and this has given me more confidence to use NGU as my agent yet again!
Was this helpful? Yes

“excellent service...”

Oct 02,2018
Minithumbup
Chantelle
David
By: 'Eagle'
Oct 02,2018
0 people found
this helpful
Professional Agent who know all aspect of Property Investment. From Finding the right property to Invest, to Refurbishment and Lettings , all department and all Department did an excellent service. I dealt with Mike Bell & Chantelle when looking for property to Invest, David at refurbishment and ...
read full review
Comment on agent fees
fees are average
Was this helpful? Yes
Areas covered
  • Whole of the North East from Teesside to Northumberland

ARLA DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
117 2 123 7 32 1 17 0 24 1

Fees

Landlord
Overall Fees
£0 (inc. VAT), On Completion (Fees are negotiable)

Landlord Fees – We offer half price management for the first three months under management at 5% (+VAT). Our tenant find fee on a managed property is £325 (+VAT) for properties marketed under £400 pcm and is £400 (+VAT) for properties marketed above £400 pcm. We do offer discounts if a tenant moves out early (Call for more info). We also offer a RENT FOR FREE option (No initial tenant find fee) if the property is located in Newcastle or Gateshead and will rent to a professional only tenant from the start. Tenant Fees range from £140 to half a month’s rent (Inc VAT)

Last updated on 13/12/2018, 3:00 PM by Katie Wybrant - Lettings & Sales Manager

Complaints Procedure

Complaints procedure

We always try to get things right first time but appreciate that this doesn`t always happen. As a first step it is often best to contact the person who dealt with the enquiry. They will know most about the matter and it maybe possible to sort out the problem straight away. If you are not satisfied with our first response please contact our operations manager Annelise Inglis via email opsmanager@nguhomelettings.com

If you find this matter has still not been resolved, please contact the Managing Director Chris Fitzakerley via email christopherfitzakerley@nguhomebuyers.com
Last updated at 10:19 AM 29/04/2016 by allAgents
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