• Sam Shanley
    Sam Shanley
  • Mike Bell
    Mike Bell
  • Donna Halliday
    Donna Halliday
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    David Brown
  • Chris Fitzakerley
    Chris Fitzakerley
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    Nigel Fitzakerley
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    Annelise Inglis
  • Chris Allott
    Chris Allott
  • Anna Coxon
    Anna Coxon
  • Katie Wybrant
    Katie Wybrant
  • Rachel Moody
    Rachel Moody
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    Chantelle Chalmers
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    Abbey Clark
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    Jasmine Charlton
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    Mathew Jeffrey
As a company everything we do revolves around urgency and servicing the needs of our clients. We are NOT a 9 to 5 agency and understand that when letting properties every day counts, since everyday a landlord has to pay their mortgage. We offer three premium services
1. Tenant Find Service
~ Expert local knowledge and advice across the entire North East
~ Experts in LHA
~ Innovative armchair guidance given to ALL tenants to assist LHA application from start to finish and ensure direct payme
Read full description...

469-471 Durham Road
Gateshead
Tyne & Wear
NE9 5EX
0191 491 0344

 
www.nguhomelettings.com Properties for sale
Properties for rent
Nov 09,2017
Minithumbdown
By: 'Sarah'
Nov 09,2017
0 people found
this helpful
*We had problems even before we acquired the property but after moving in, terrible, terrible service. And I'm not sure how legal it is at all not to sort out a boiler leaving tenants with no hot water for coming up 2 days... The most basic of things these idiots can't grasp. Even told we ( the tenants ) would be charged if they couldn't find anything wrong with the boiler. HAD TO COME HOME FROM WORK TO WAIT FOR A SERVICE ENGINEER TO FIX THE THING - NOW WILL HAVE TO MAKE THE TIME...
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Comment on agent fees
Crap.
Was this helpful? Yes
Aug 08,2017
Minithumbdown
By: 'Michelle Alexander'
Aug 08,2017
1 people found
this helpful
Disorganised, unfrofesional and disgraceful service! A property became available on 23rd June 2017. We contacted the agency on said day that the previous tenants gave their notice and it was published on the website. We were informed that we couldn't view it due to the tenants still living in the property, we made regular enquiries throughout this time. The date the tenancy was up we contacted the agency again to enquire and organise a viewing. We were then informed that repairs were needed on...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 04,2017
Minithumbup
Donna Halliday
By: 'Scott pinckney'
Jul 04,2017
0 people found
this helpful
Donna moved heaven and earth to help me. She is a credit to the branch. She was extremely helpful. Thank you...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 01,2017
Minithumbup
Donna Halliday
Katie Wybrant
By: 'Natalie Nelson'
Jun 01,2017
0 people found
this helpful
i moved into a two bed house 8 months ago through another letting agency. The place was a bomb site so I put all of my savings into doing it up. The tenancy was only 6 months but then on rolling. The letting agency came out to do an inspection and reported back to the landlord. They then decided to put the house up for sale after 2 failed attempts previously. I have two young daughters, the smallest being 11 months at the time. I was served with a section 21 and had to be out in two months. I wa...
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Comment on agent fees
Amazing. Very affordable and let me pay in two instalments so I wasn't left short.
Was this helpful? Yes
Apr 27,2017
Minithumbup
Mike Bell
Chris Allott
By: 'KMC'
Apr 27,2017
0 people found
this helpful
I've been impressed with the professionalism and strong communication of both Chris and Mike since I first began this relationship with NGU in 2015....
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Was this helpful? Yes
Mar 20,2017
Minithumbup
Chris Allott
By: 'Steph'
Mar 20,2017
0 people found
this helpful
Chris has always been very helpful and professional during my tenancy, the inspections are thorough but fair and any issues get sorted...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 15,2017
Minithumbup
Anna Coxon
David Brown
By: 'Colin C'
Mar 15,2017
0 people found
this helpful
Having used NGU for 5 years now, I can say I have been extremely impressed by their collective diligence, responsiveness and professionalism....
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Comment on agent fees
Not the cheapest, but you get what you pay for in this case.
Was this helpful? Yes
Mar 13,2017
Minithumbup
Chris Allott
By: 'Sally'
Mar 13,2017
0 people found
this helpful
Always lovely and friendly and does anything he can to help. Professional but also able to have a laugh. Fully recommend this agent and company. 5 stars!...
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Comment on agent fees
Fees are nice and cheap
Was this helpful? Yes
Mar 08,2017
Minithumbup
Sam Shanley
Chris Allott
By: 'Phillip'
Mar 08,2017
0 people found
this helpful
Always nice to deal with, solves problems quickly and efficiently. Always pleasant to talk to and always adds a personal touch!...
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Was this helpful? Yes
Mar 07,2017
Minithumbup
By: 'Adrian storry'
Mar 07,2017
0 people found
this helpful
All the staff are polite friendly informative helpful and you are greeted with a warm smile I would not hesitate too recommend ngu to anyone who is looking to rent or buy...
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Comment on agent fees
Very good
Was this helpful? Yes
Mar 06,2017
Minithumbup
Donna Halliday
By: 'Gaham'
Mar 06,2017
0 people found
this helpful
Both Caroline and Donna have been extremely helpful through the entire proccess of myself letting a property, this in turn has made my move plesant and stress free. I cant thank them enough for the service they provided....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 03,2017
Minithumbup
By: 'Tracy Jamieson'
Mar 03,2017
0 people found
this helpful
Very friendly and efficient, respectful and polite and completed her job quickly and professionally. Listened to anything I had to say....
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Was this helpful? Yes
Mar 03,2017
Minithumbup
By: 'Tara Louise'
Mar 03,2017
0 people found
this helpful
As usual excellent service and communication from NGU regarding our yearly house inspection. Caroline was polite and efficient throughout. Best and most professional lettings agent that I've ever had the pleasure of dealing with....
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Comment on agent fees
Reasonable.
Was this helpful? Yes
Mar 02,2017
Minithumbup
Chris Allott
By: 'I C'
Mar 02,2017
0 people found
this helpful
NGU offer a very Professional service they have been my letting agent now for over 5 years and I have found them very helpful and efficient with all aspects of my dealings with them and would highly recommend them they certainly know what they are doing...
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Comment on agent fees
Fees are in line with other agents
Was this helpful? Yes
Mar 02,2017
Minithumbup
Sam Shanley
By: 'Andy Bark'
Mar 02,2017
0 people found
this helpful
Professional and persistent when dealing with maintenance issues and laid back trades to ensure the job gets done in a way to satisfy all parties....
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Comment on agent fees
Very fair
Was this helpful? Yes
Mar 01,2017
Minithumbup
Sam Shanley
By: 'Michael'
Mar 01,2017
0 people found
this helpful
Every time I speak to Sam,Rachel and Chris they are really polite friendly and provide an excellent service. A*...
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Comment on agent fees
Very happy with agent fees
Was this helpful? Yes
Mar 01,2017
Minithumbup
By: 'Neph'
Mar 01,2017
0 people found
this helpful
Very good agents always willing to help. Staff are very friendly and go out there way to help you with what ever you need...
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Comment on agent fees
Very good
Was this helpful? Yes
Mar 01,2017
Minithumbup
Mike Bell
Sam Shanley
By: 'Craig'
Mar 01,2017
0 people found
this helpful
Very fast reactive maintenance service. Front door broke on the Monday and new door ordered and fitted by the Friday the same week. All staff are very helpful and very friendly...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 01,2017
Minithumbup
David Brown
By: 'Mark Cosgrove.'
Mar 01,2017
0 people found
this helpful
I've dealt with both staff for several years. Their knowledge base and honesty are very much appreciated. David solves problems and that's what investors need. He speaks lay language but has expert and detailed experience. Sam is the easiest person to get along with and I can't recommend highly enough this team. They've solved many issues turning potential disasters into solutions....
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Comment on agent fees
Very good for the skill base and expertise
Was this helpful? Yes
Feb 27,2017
Minithumbup
Sam Shanley
By: 'Landlady M'
Feb 27,2017
0 people found
this helpful
The response from NGU staff is always prompt and efficient. They follow through with their promises and communication is excellent.Lovely people to deal with who you know have your interest at heart....
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Comment on agent fees
Fees are competive, but this does not compromise service.
Was this helpful? Yes
Feb 27,2017
Minithumbup
Katie Wybrant
By: 'Neil Meldrum, Pixar Property Ltd'
Feb 27,2017
0 people found
this helpful
Katie and Aaron from NGU have provided a first rate service to me and I highly recommend them. I have been a BTL landlord for 20 years and trust them to fully manage my properties....
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Was this helpful? Yes
Feb 25,2017
Minithumbup
By: 'Peter'
Feb 25,2017
0 people found
this helpful
Caroline is always ready to help and nothing is a problem I can't speak more highly of her, keep up the good work...
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Was this helpful? Yes
Feb 25,2017
Minithumbup
Katie Wybrant
By: 'Alisha'
Feb 25,2017
0 people found
this helpful
Katie & Caroline were both really helpful in the application and move in process. They were always available to answer any queries and support....
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Comment on agent fees
Similar to other letting agents
Was this helpful? Yes
Feb 25,2017
Minithumbup
By: 'Liam'
Feb 25,2017
0 people found
this helpful
What can I say apart from, Rachel does a fantastic job and is a legend in the game that is property maintenance. I wouldn't trust anyone else....
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Comment on agent fees
Excellent service
Was this helpful? Yes
Feb 25,2017
Minithumbup
Chris Allott
By: 'SupJ'
Feb 25,2017
0 people found
this helpful
Very knowledgeable and quick response to all concerns. After care was good, once all tradesmen were contacted and arranged I was informed....
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Was this helpful? Yes
Feb 24,2017
Minithumbup
Sam Shanley
David Brown
By: 'John Leggett'
Feb 24,2017
0 people found
this helpful
Having been a tenant for 6 years, we have been more than happy with the excellent response from NGU over that time...
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Comment on agent fees
N/A
Was this helpful? Yes
Feb 24,2017
Minithumbup
Sam Shanley
David Brown
By: 'David Wotherspoon'
Feb 24,2017
0 people found
this helpful
I have now let-out several properties through NGU Homelettings for several years. I have dealt with various members of staff and invariably found them to be conscientious and efficient people. NGU look after my assets as if these belonged to them, but they do it with an inside knowledge that I do not possess. I am more than happy to delegate management to them and would recommend them to any fellow landlord looking for a really good agent....
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Comment on agent fees
I have no complaints about the level of fees for Full Management.
Was this helpful? Yes
Feb 24,2017
Minithumbup
Mike Bell
By: 'Jeff'
Feb 24,2017
0 people found
this helpful
Always well organised, on time and does not give up. It has taken quite a while to find the right property but Mike kept on looking until he found the right one for me which met the criteria....
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Comment on agent fees
Very fair for the time put into this.
Was this helpful? Yes
Feb 24,2017
Minithumbup
Sam Shanley
By: 'Andrea'
Feb 24,2017
0 people found
this helpful
I have been dealing with NGU for approx 4 months. Every time I have contacted the office my queries are dealt with efficiently. Both girls are a Pleasure to deal with. Always polite, friendly and professional....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 24,2017
Minithumbup
By: 'LNDNNE'
Feb 24,2017
0 people found
this helpful
Have been with them for over 5 years and my experience is that they are extremely thorough when vetting new tenants and had really good advice about this communicated to me and that has assisted in keeping any problems to an absolute minimum. Where a tenant did cause some issues by not paying rent and not responding to communication, the staff were incredibly tenacious in resolving the matter, setting a payment system in place to ensure the rent it paid regularly and this has worked now for ove...
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Comment on agent fees
Standard and reasonable
Was this helpful? Yes
Areas covered
  • Whole of the North East from Teesside to Northumberland

ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
95 2 76 4 32 1 11 0 17 1

Job vacancies

Please see a list of jobs available

Agent Fees

Landlord Fees – We offer half price management for the first 6 months under management at 5% (+VAT). Our tenant find fee on a managed property is Β£325 (+VAT) for properties marketed under Β£400 pcm and is Β£400 (+VAT) for properties marketed above Β£400 pcm. We do offer discounts if tenant move out within certain periods (Call for more info). We also offer a rent for FREE option (No initial tenant find fee) if the property is located in Newcastle or Gateshead and will rent to a professional only tenant from the start.
Tenant Fees range from Β£120 to half a month’s rent (Inc VAT)
Last updated at 10:19 AM 29/04/2016 by allAgents

Complaints Procedure

Complaints procedure

We always try to get things right first time but appreciate that this doesn`t always happen. As a first step it is often best to contact the person who dealt with the enquiry. They will know most about the matter and it may be possible to sort out the problem straight away. If you are not satisfied with our first response please contact the Portfolio Director Annelise Inglis via email opsmanager@nguhomelettings.com



If you find this matter has still not been resolved, please contact the Managing Director Chris Fitzakerley via email christopherfitzakerley@nguhomebuyers.com
Last updated at 10:19 AM 29/04/2016 by allAgents
Sam Shanley Sam Shanley
14 reviews

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Mike Bell Mike Bell
Sales Negotiator
25 reviews

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Donna Halliday Donna Halliday
Regional Portfolio Manager
4 reviews

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David Brown - upload your photo David Brown
22 reviews

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Chris Fitzakerley Chris Fitzakerley
9 reviews

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Nigel Fitzakerley - upload your photo Nigel Fitzakerley
3 reviews

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Annelise Inglis - upload your photo Annelise Inglis
2 reviews

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Chris Allott Chris Allott
Outbound Lettings Manager
46 reviews

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Anna Coxon Anna Coxon
4 reviews

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Katie Wybrant Katie Wybrant
Inbound Lettings Manager
26 reviews

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Rachel Moody Rachel Moody
0 reviews

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Chantelle Chalmers Chantelle Chalmers
0 reviews

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Abbey Clark Abbey Clark
Part time inbound letting agent
0 reviews

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Jasmine Charlton Jasmine Charlton
Inbound Letting Agent
0 reviews

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Mathew Jeffrey Mathew Jeffrey
Regional Portfolio Manager
0 reviews

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