• Staff picture
    Sam
  • Staff picture
    Mike
  • Staff picture
    Donna
  • upload your photo
    David
  • Staff picture
    Chris
  • upload your photo
    Nigel
  • upload your photo
    Annelise
  • Staff picture
    Chris
  • Staff picture
    Anna
  • Staff picture
    Katie
  • Staff picture
    Rachel
  • Staff picture
    Chantelle
  • Staff picture
    Abbey
  • Staff picture
    Jasmine
  • Staff picture
    Mathew

As a company everything we do revolves around urgency and servicing the needs of our clients. We are NOT a 9 to 5 agency and understand that when letting properties every day counts, since everyday a landlord has to pay their mortgage. We offer three premium services


1. Tenant Find Service

~ Expert local knowledge and advice across the entire North East

~ Experts in LHA

~ Innovative armchair guidance given to ALL tenants to assist LHA application fr Read full description...

As a company everything we do revolves around urgency and servicing the needs of our clients. We are NOT a 9 to 5 agency and understand that when letting properties every day counts, since everyday a landlord has to pay their mortgage. We offer three premium services


1. Tenant Find Service

~ Expert local knowledge and advice across the entire North East

~ Experts in LHA

~ Innovative armchair guidance given to ALL tenants to assist LHA application from start to finish and ensure direct payments

~ Day one marketing guarantee

~ Our company ethos is built on URGENCY

~ Eye Catching to-let board immediately erected at your property

~ Extensive online marketing

~ Targeted marketing including local councils

~ Professional photography

~ Accompanied tenant viewing

~ Correspondence following ALL viewings

~ Weekly in-depth email updates detailing all enquiries, viewings and developments

~ Longer opening hours- tenant enquiries taken 8.30am to 7pm (Mon - Thurs), 8.30am to 6pm (Fri) & 9am to 2pm (Sat)

~ Company guarantee - EVERY phone call we receive is followed up

~ Extensive internal tenant referencing & credit checking (We DO NOT outsource to ensure quality)

~ Unique pre-tenancy home visits on ALL prospective tenants

~ Extremely low admin fees for tenants

~ Detailed tenancy agreements

~ Professional 364 point inventories with accompanying detailed/dated photographs

~ Competitive fees for landlords

~ No LET - No FEE


2. Full Management Service

~ Free 816 point property condition report produced for all new properties

~ Premium service based on urgency, honesty, integrity and trust

~ Management fee payable only on ACTUAL rents received from tenants

~ Detailed monthly rental updates

~ No charge to landlords for annual reviews

~ 364 point inventory checks reviewed at regular inspections

~ Safety issues addressed including gas safety certificates and smoke alarms

~ Regular correspondence

~ 24 hours, 7 days maintenance policy for ALL tenants

~ Competitive fees for landlords (Half price management available for first six months)

;

3. Development & Maintenance Service We can undertake full scale developments as well as minor maintenance work including:

~ Central heating service & repair

~ Electricians

~ Painting & Decorating

~ Roofing

~ Plasterers

~ Tiling

~ Glazers

~ Locksmiths

~ Carpentry

~ Plumbing

~ Cleaning

~ Rubbish Clearance

~ Gardening

~ General building work



KEY FACTS:

~ NGU Homelettings is approved by ARLA (Association of Residential Letting Agents)

~ NGU Homelettings manages over 725 properties throughout the North East and our average occupancy rate during 2015 was 94.3% only ~53.00 rent arrears written off in 2013 across 160 company owned properties

~ HMO Management-We gained 30 rooms/Units in 2015. Total of 30 units currently under management

~ Through 2012 & 2013 our rental yields were up 3% on average across our entire portfolio

~ In 2013 99.9% of our expected rent was collected across the same portfolio

~ In 2013 our total rent collected Vs expected rent was 100.4% (0.5% additionally taken through the recovery of historical debt when taking on new sitting tenant properties)

~ Rent Arrears- We wrote off ~0.62 pence per property per month in 2014 across NGU Owned Properties

~ We provide an expert, professional and accredited service

~ We ensure your property is sustainable for the long term

NGU Homelettings & Sales

469-471 Durham Road
Gateshead
Tyne & Wear
NE9 5EX
0191 491 0344

www.nguhomelettings.com

Properties for Sale
Properties to Rent

“ Fantastic service.... ”

Apr 11,2018
Minithumbup
Jasmine
By: 'Joanne'
Apr 11,2018
0 people found
this helpful
We dealt with Jasmine firstly who was amazing and so helpful. She kept us informed and nothing was any trouble to her even when I emailed her daily! We them dealt with Katie who was also fantastic. She dealt with us so efficienctly and again ...
read full review
Comment on agent fees
I found the fee to be on the same level as most other agencies.
Was this helpful? Yes

“ Excellent service... ”

Apr 07,2018
Minithumbup
Katie
Jasmine
By: 'Hollie B'
Apr 07,2018
0 people found
this helpful
Katie and Jasmine have been fantastic! They both spoke to me very nicely along the way of letting a property, they always asked if i was ok when answering the phone, and even when a few obstacles got in the way they responded to my ...
read full review
Comment on agent fees
Good, not too expensive and paid half and half.
Was this helpful? Yes
Mar 15,2018
Minithumbup
Katie
By: 'Elizabeth'
Mar 15,2018
0 people found
this helpful
I was looking for accommodation for my daughter who is working away from home. Katie was very helpful and patient as there was a three way discussion going on. She made the whole thing happen without any problems which we appreciated. A very professional job....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Dec 20,2017
Minithumbdown
By: 'Andy Brown'
Dec 20,2017
2 people found
this helpful
APPALLING. We are a family of five but only have 1 hob working & the cooker is a fire hazard. Faults were reported 3 weeks ago, 2 weeks later *they came & had a look & promised it would be sorted out IMMEDIATELY. 1 week later, no resolution & ...
read full review
Was this helpful? Yes
Dec 12,2017
Minithumbdown
By: 'Terrina'
Dec 12,2017
1 people found
this helpful
Shocking and appalling customer service. Raises voice to people who's lives are suffering due to poor living conditions! This agency has run me into the ground causing stress to me and making my studies suffer due to poor living conditions.....no electric....no heating ...
read full review
Comment on agent fees
Who cares she doesn't deserve pay
Was this helpful? Yes
Nov 09,2017
Minithumbdown
By: 'Sarah'
Nov 09,2017
1 people found
this helpful
*We had problems even before we acquired the property but after moving in, terrible, terrible service. And I'm not sure how legal it is at all not to sort out a boiler leaving tenants with no hot water for coming up 2 days... The most ...
read full review
Comment on agent fees
Crap.
Was this helpful? Yes
Aug 08,2017
Minithumbdown
By: 'Michelle Alexander'
Aug 08,2017
1 people found
this helpful
Disorganised, unfrofesional and disgraceful service! A property became available on 23rd June 2017. We contacted the agency on said day that the previous tenants gave their notice and it was published on the website. We were informed that we couldn't view it due to the tenants ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Jul 04,2017
Minithumbup
Donna
By: 'Scott pinckney'
Jul 04,2017
0 people found
this helpful
Donna moved heaven and earth to help me. She is a credit to the branch. She was extremely helpful. Thank you...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Jun 01,2017
Minithumbup
Donna
Katie
By: 'Natalie Nelson'
Jun 01,2017
0 people found
this helpful
i moved into a two bed house 8 months ago through another letting agency. The place was a bomb site so I put all of my savings into doing it up. The tenancy was only 6 months but then on rolling. The letting agency came out to ...
read full review
Comment on agent fees
Amazing. Very affordable and let me pay in two instalments so I wasn't left short.
Was this helpful? Yes
Apr 27,2017
Minithumbup
Mike
Chris
By: 'KMC'
Apr 27,2017
0 people found
this helpful
I've been impressed with the professionalism and strong communication of both Chris and Mike since I first began this relationship with NGU in 2015....
read full review
Was this helpful? Yes
Mar 20,2017
Minithumbup
Chris
By: 'Steph'
Mar 20,2017
0 people found
this helpful
Chris has always been very helpful and professional during my tenancy, the inspections are thorough but fair and any issues get sorted...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Mar 15,2017
Minithumbup
Anna
David
By: 'Colin C'
Mar 15,2017
0 people found
this helpful
Having used NGU for 5 years now, I can say I have been extremely impressed by their collective diligence, responsiveness and professionalism....
read full review
Comment on agent fees
Not the cheapest, but you get what you pay for in this case.
Was this helpful? Yes
Mar 13,2017
Minithumbup
Chris
By: 'Sally'
Mar 13,2017
0 people found
this helpful
Always lovely and friendly and does anything he can to help. Professional but also able to have a laugh. Fully recommend this agent and company. 5 stars!...
read full review
Comment on agent fees
Fees are nice and cheap
Was this helpful? Yes
Mar 08,2017
Minithumbup
Sam
Chris
By: 'Phillip'
Mar 08,2017
0 people found
this helpful
Always nice to deal with, solves problems quickly and efficiently. Always pleasant to talk to and always adds a personal touch!...
read full review
Was this helpful? Yes
Mar 07,2017
Minithumbup
By: 'Adrian storry'
Mar 07,2017
0 people found
this helpful
All the staff are polite friendly informative helpful and you are greeted with a warm smile I would not hesitate too recommend ngu to anyone who is looking to rent or buy...
read full review
Comment on agent fees
Very good
Was this helpful? Yes
Mar 06,2017
Minithumbup
Donna
By: 'Gaham'
Mar 06,2017
0 people found
this helpful
Both Caroline and Donna have been extremely helpful through the entire proccess of myself letting a property, this in turn has made my move plesant and stress free. I cant thank them enough for the service they provided....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Mar 03,2017
Minithumbup
By: 'Tracy Jamieson'
Mar 03,2017
0 people found
this helpful
Very friendly and efficient, respectful and polite and completed her job quickly and professionally. Listened to anything I had to say....
read full review
Was this helpful? Yes
Mar 03,2017
Minithumbup
By: 'Tara Louise'
Mar 03,2017
0 people found
this helpful
As usual excellent service and communication from NGU regarding our yearly house inspection. Caroline was polite and efficient throughout. Best and most professional lettings agent that I've ever had the pleasure of dealing with....
read full review
Comment on agent fees
Reasonable.
Was this helpful? Yes
Mar 02,2017
Minithumbup
Chris
By: 'I C'
Mar 02,2017
0 people found
this helpful
NGU offer a very Professional service they have been my letting agent now for over 5 years and I have found them very helpful and efficient with all aspects of my dealings with them and would highly recommend them they certainly know what they are doing...
read full review
Comment on agent fees
Fees are in line with other agents
Was this helpful? Yes
Mar 02,2017
Minithumbup
Sam
By: 'Andy Bark'
Mar 02,2017
0 people found
this helpful
Professional and persistent when dealing with maintenance issues and laid back trades to ensure the job gets done in a way to satisfy all parties....
read full review
Comment on agent fees
Very fair
Was this helpful? Yes
Mar 01,2017
Minithumbup
Sam
By: 'Michael'
Mar 01,2017
0 people found
this helpful
Every time I speak to Sam,Rachel and Chris they are really polite friendly and provide an excellent service. A*...
read full review
Comment on agent fees
Very happy with agent fees
Was this helpful? Yes
Mar 01,2017
Minithumbup
By: 'Neph'
Mar 01,2017
0 people found
this helpful
Very good agents always willing to help. Staff are very friendly and go out there way to help you with what ever you need...
read full review
Comment on agent fees
Very good
Was this helpful? Yes
Mar 01,2017
Minithumbup
Mike
Sam
By: 'Craig'
Mar 01,2017
0 people found
this helpful
Very fast reactive maintenance service. Front door broke on the Monday and new door ordered and fitted by the Friday the same week. All staff are very helpful and very friendly...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Mar 01,2017
Minithumbup
David
By: 'Mark Cosgrove.'
Mar 01,2017
0 people found
this helpful
I've dealt with both staff for several years. Their knowledge base and honesty are very much appreciated. David solves problems and that's what investors need. He speaks lay language but has expert and detailed experience. Sam is the easiest person to get along with and ...
read full review
Comment on agent fees
Very good for the skill base and expertise
Was this helpful? Yes
Feb 27,2017
Minithumbup
Sam
By: 'Landlady M'
Feb 27,2017
0 people found
this helpful
The response from NGU staff is always prompt and efficient. They follow through with their promises and communication is excellent.Lovely people to deal with who you know have your interest at heart....
read full review
Comment on agent fees
Fees are competive, but this does not compromise service.
Was this helpful? Yes
Feb 27,2017
Minithumbup
Katie
By: 'Neil Meldrum, Pixar Property Ltd'
Feb 27,2017
0 people found
this helpful
Katie and Aaron from NGU have provided a first rate service to me and I highly recommend them. I have been a BTL landlord for 20 years and trust them to fully manage my properties....
read full review
Was this helpful? Yes
Feb 25,2017
Minithumbup
By: 'Peter'
Feb 25,2017
0 people found
this helpful
Caroline is always ready to help and nothing is a problem I can't speak more highly of her, keep up the good work...
read full review
Was this helpful? Yes
Feb 25,2017
Minithumbup
Katie
By: 'Alisha'
Feb 25,2017
0 people found
this helpful
Katie & Caroline were both really helpful in the application and move in process. They were always available to answer any queries and support....
read full review
Comment on agent fees
Similar to other letting agents
Was this helpful? Yes
Feb 25,2017
Minithumbup
By: 'Liam'
Feb 25,2017
0 people found
this helpful
What can I say apart from, Rachel does a fantastic job and is a legend in the game that is property maintenance. I wouldn't trust anyone else....
read full review
Comment on agent fees
Excellent service
Was this helpful? Yes
Feb 25,2017
Minithumbup
Chris
By: 'SupJ'
Feb 25,2017
0 people found
this helpful
Very knowledgeable and quick response to all concerns. After care was good, once all tradesmen were contacted and arranged I was informed....
read full review
Was this helpful? Yes
Areas covered
  • Whole of the North East from Teesside to Northumberland

ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
95 2 79 6 32 1 11 0 17 1

Agent Fees

Landlord Fees – We offer half price management for the first 6 months under management at 5% (+VAT). Our tenant find fee on a managed property is Β£325 (+VAT) for properties marketed under Β£400 pcm and is Β£400 (+VAT) for properties marketed above Β£400 pcm. We do offer discounts if tenant move out within certain periods (Call for more info). We also offer a rent for FREE option (No initial tenant find fee) if the property is located in Newcastle or Gateshead and will rent to a professional only tenant from the start.
Tenant Fees range from Β£120 to half a month’s rent (Inc VAT)
Last updated at 10:19 AM 29/04/2016 by allAgents

Complaints Procedure

Complaints procedure

We always try to get things right first time but appreciate that this doesn`t always happen. As a first step it is often best to contact the person who dealt with the enquiry. They will know most about the matter and it may be possible to sort out the problem straight away. If you are not satisfied with our first response please contact the Portfolio Director Annelise Inglis via email opsmanager@nguhomelettings.com



If you find this matter has still not been resolved, please contact the Managing Director Chris Fitzakerley via email christopherfitzakerley@nguhomebuyers.com
Last updated at 10:19 AM 29/04/2016 by allAgents
Staff picture Sam

Staff picture Mike

Staff picture Donna

No image available David

Staff picture Chris

No image available Nigel

No image available Annelise

Staff picture Chris

Staff picture Anna

Staff picture Katie

Staff picture Rachel

Staff picture Chantelle

Staff picture Abbey

Staff picture Jasmine

Staff picture Mathew


Opening hours




Book FREE Valuation