95% sales valuation accuracy
95% sales fee satisfaction
85% lettings valuation accuracy
95% lettings fee satisfaction
NGU Homelettings is an award winning letting agent managing over 700 properties – covering the entire North-East. Since 2007 we have been focused on delivering to our customers. This involves our three key ingredients: expertise, hardwork and a personal touch. We have consistently delivered, with our landlords and tenants voting us the best ...
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NGU Homelettings is an award winning letting agent managing over 700 properties – covering the entire North-East.
Since 2007 we have been focused on delivering to our customers. This involves our three key ingredients: expertise, hardwork and a personal touch. We have consistently delivered, with our landlords and tenants voting us the best North East agent in 2017.
We have a simple formula: EXPERTISE + HARDWORK + PERSONAL TOUCH = HAPPY CUSTOMERS
Expertise – We own over 150 properties as well as managing over 700. We know how to let property profitably since we’ve been doing it for over 10 years.
Hardwork – You get out of life what you put in. We work hard for our customers and as such 74% of our new clients are from personal recommendation.
Personal Touch – We’re dedicated to providing a top class experience to our landlords & tenants. Our staff are ARLA qualified and we’d love to show you our service.
Happy Customers – If you’re happy we’re happy. We’re an award winning agent so phone us today and find out what our customers say.
We are absolutely desperate to impress you and so here are some of the things we can do for you:
• We feature properties on Rightmove – so they appear at the top of any listings, meaning your property will be seen first, does your current agent do this?
• All our vetting is in-house and as thorough as possible to ensure we deal with the right tenants.
• We have a dedicated maintenance team with a 24/7 hotline to deal with any emergency issues.
• A rent team with the ability to take direct debits and recurring card payments – we’re informed the same day a payment is missed.
• Our boots on the ground portfolio managers to perform any inspections, rent or maintenance visits.
• Gold and Platinum Rental Guarantees so landlords are paid all year round.
• Housing benefit experts – we obtain direct payments and also help tenants with the myriad of forms.
• In-house refurbishment department to turn properties around at the right price.
If you’re interested - let us make you our next “Happy Customer!”
Contact us:
0191 491 0344
[email protected]
www.nguhomes.co.uk
Since 2007 we have been focused on delivering to our customers. This involves our three key ingredients: expertise, hardwork and a personal touch. We have consistently delivered, with our landlords and tenants voting us the best North East agent in 2017.
We have a simple formula: EXPERTISE + HARDWORK + PERSONAL TOUCH = HAPPY CUSTOMERS
Expertise – We own over 150 properties as well as managing over 700. We know how to let property profitably since we’ve been doing it for over 10 years.
Hardwork – You get out of life what you put in. We work hard for our customers and as such 74% of our new clients are from personal recommendation.
Personal Touch – We’re dedicated to providing a top class experience to our landlords & tenants. Our staff are ARLA qualified and we’d love to show you our service.
Happy Customers – If you’re happy we’re happy. We’re an award winning agent so phone us today and find out what our customers say.
We are absolutely desperate to impress you and so here are some of the things we can do for you:
• We feature properties on Rightmove – so they appear at the top of any listings, meaning your property will be seen first, does your current agent do this?
• All our vetting is in-house and as thorough as possible to ensure we deal with the right tenants.
• We have a dedicated maintenance team with a 24/7 hotline to deal with any emergency issues.
• A rent team with the ability to take direct debits and recurring card payments – we’re informed the same day a payment is missed.
• Our boots on the ground portfolio managers to perform any inspections, rent or maintenance visits.
• Gold and Platinum Rental Guarantees so landlords are paid all year round.
• Housing benefit experts – we obtain direct payments and also help tenants with the myriad of forms.
• In-house refurbishment department to turn properties around at the right price.
If you’re interested - let us make you our next “Happy Customer!”
Contact us:
0191 491 0344
[email protected]
www.nguhomes.co.uk
Latest Reviews
View all Reviews 341
22nd Feb 2023
reviewed by 'Ms S.'
11th Apr 2022
reviewed by 'Samantha Rathbone'
6th Apr 2022
reviewed by 'Marina'
1st Mar 2021
reviewed by 'Connor'
10th Feb 2021
reviewed by 'Kirsty'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 95% | £24,000 | £245,000 |
| Lettings | 85% | 95% | £292 | £4,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 117 | 3 | 129 | 14 | 33 | 1 | 17 | 0 | 25 | 2 |
Areas covered
- Whole of the North East from Teesside to Northumberland
Address
469-471 Durham Road
Gateshead
Tyne & Wear
NE9 5EX
0191 491 0344
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
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Aug 21,2018
Aug 21,2018
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Chris has been coming to my property for about 4 years now for inspections, he's always professional and listens to any issues brought up...
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Good
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Aug 21,2018
Aug 21,2018
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Efficient, friendly & professional I couldn't ask for more. I always deal with Katie who is very good. She's always easy to get a hold of if ever I have any issues and the service I receive from her is excellent. It is definitely the best ...
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I have no issues with the agents fees
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Aug 21,2018
Aug 21,2018
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The only shame is that I'm 'limited' to selecting just two staff members. The entire team with whom I've had any interactions are great. Communicative, informed and friendly. A great bunch of people....
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Aug 17,2018
Aug 17,2018
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Katie will always go out of her way for you if she can. She is professional yet very personable, honest, fair and has a great manner when dealing with people, something that in my experience with other estate agents, has not always been the case....
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Comment on agent fees
Fair and in line with other agents
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Aug 17,2018
Aug 17,2018
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Katie and her team have been very helpful in sending out reminders and alerts when I have needed to renew my CP12 and other maintenance issues so job well done....
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good
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Aug 17,2018
Aug 17,2018
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Brilliant service, I'm glad I chose to move with this agency. Jasmine has been extremely helpful and explained everything very well...
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Comment on agent fees
Admin fee is a little expensive but worth it for the service
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Aug 17,2018
Aug 17,2018
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For tenant and landlord highly reliable and organised agent . Trust is inportnant and this can be easily developed over time . Would recommend...
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Comment on agent fees
Fees are ok
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Aug 16,2018
Aug 16,2018
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Amazing and smooth process into my new home with my partner, Jasmine helped us a lot. Would recommend her and the staff...
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Comment on agent fees
Fair
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Aug 15,2018
Aug 15,2018
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I found that the staff at NGU were brilliant, very efficient and extremely helpful, nothing was too much effort for them....
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Aug 15,2018
Aug 15,2018
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I've spoken to both Sam and Jordan on various occasions, They are both very polite and professional when speaking to on the phone....
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Aug 14,2018
Aug 14,2018
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Very professional, always there when needed. Thorough about all my house issues and always trying to get to the bottom of things for me and my son. Friendly, polite & Reliable. Thanks Chris....
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Good
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Aug 10,2018
Aug 10,2018
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Very professional and friendly organisation who have been extremely helpful during our relocation to the Uk. Mathew is a friendly, helpful person, who was present on the day we moved in and oversaw some initial issues. Jasmine was our original point of contact and helped ...
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Good
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Aug 10,2018
Aug 10,2018
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Nothing too much from Chris, takes constructive criticism and listens to concerns and positive feedback. Acts on info given in a timely manner...
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Comment on agent fees
No different to other agencies
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“I have lived in my property for nearly 9 years and I couldn't ask for a better landlord. Donna is such a lovely pleasant and friendly lady...”
Aug 09,2018
Aug 09,2018
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I have been a tenant with ngu for nearly 9 years and I absolutely love my home and I love having ngu and Donna as my landlord. Donna is always there to help and always makes sure that any repairs are dealt with quickly and always ...
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Good
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Yes
Aug 08,2018
Aug 08,2018
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Reliable and always on time for appointments, will alWays make sure the repairs are done straight away when needed, lovely attitude towards me and very respective...
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Comment on agent fees
Excellent
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Aug 07,2018
Aug 07,2018
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Very professional and friendly I mostly speak with Jasmine. She will always go the extra mile to keep things running smoothly. i am also kept well updated at all times....
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Comment on agent fees
The fees are fair and competitive
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Aug 07,2018
Aug 07,2018
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Always keep in touch to update me. Any issues are always sorted efficiently and swiftly so that I can get on with my everyday tasks.
As a landlord it takes away the stress of running a property portfolio.
Cheers Nick...
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Comment on agent fees
Reasonable
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Yes
Aug 07,2018
Aug 07,2018
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As a landlord who lives distant from my properties it is important to me to have people I trust looking after them. NGU always deal with issues in a timely and efficient way doing what is best for me and my tenants. Their communication is ...
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Comment on agent fees
Fees are competitive.
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Aug 06,2018
Aug 06,2018
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A very hardworking pair, very knowledgable on all of their property's and surroundings.
Always going the extra mile to make sure a job is done quickly and competently.
They always have a smile and always have time if you have a problem.
If I could
...
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Comment on agent fees
Very competitive
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Yes
Aug 06,2018
Aug 06,2018
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I have dealt with Sam Shanley for 2 years. She has always been helpful, friendly and excellent communication skills. Can't fault the service received 5*....
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N/A
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Aug 06,2018
Aug 06,2018
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Good time keeping and all communication is clear via email and SMS. Fast responses to any issues eg. heating and quick replacement of cooker....
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Aug 06,2018
Aug 06,2018
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the staff help in any way they can and go out their way for their for tenants and work well with landlord and tenants together to keep everything happy...
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Comment on agent fees
reasonable so good
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Yes
Aug 03,2018
Aug 03,2018
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Chris was very helpful and understanding due to personal circumstances which I have being going through and really went that extra mile to help me the best he could....
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Aug 02,2018
Aug 02,2018
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Sam was very helpful when dealing with my matter - she was very polite and listened to what I had to say....
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Jul 31,2018
Jul 31,2018
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Excellent service from Abbey, customer service is very professional & she is a pleasure to deal with. Would highly recommend Abbey & NGU to anyone...
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Comment on agent fees
Fees about average
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Jul 31,2018
Jul 31,2018
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This Lady has a great telephone manner as well as a great personality. She helped me along all the way until i moved into my new flat.
Id give her 6 stars if i could :)...
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Jul 31,2018
Jul 31,2018
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I have found Mathew Jeffrey to be both professional and friendly by nature, during every house check over the past two and a half years. As Mathew is my only face to face contact with NGU; his demeanour has been consistently pleasant and helpful at ...
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Comment on agent fees
During my first year with NGU various changes and difficulties occurred; arising from DCC, However, the problem concerning these matters were resolved.
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Jul 31,2018
Jul 31,2018
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From start to finish was very polite & friendly, quick response to any questions, professional company, would deal with them again....
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Jul 31,2018
Jul 31,2018
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Another year on and I am still very happy with the service received. Knowing that there are specialist staff in each section is a big help when any problems arise and the 24/7 tenant helpline was a key factor in my decision to use NGU...
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Comment on agent fees
Fair
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Jul 30,2018
Jul 30,2018
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Sam was I found to be very good and helpful at her job ,
The moment I contacted her , from the problem Been solved took a matter of moments
Polite pleasant and easy to get on with ,...
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Comment on agent fees
Good and fair
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Chris
(59)
Katie
(46)
Sam
(24)
Chris
(9)
Mathew
(6)
Nigel
(3)
Annelise
(2)
Rachel
(2)
Sarah
Molly
Katie
Landlord Fees
Overall Fees
£0 (inc. VAT), On Completion (Fees are negotiable)Landlord Fees – We offer half price management for the first three months under management at 5% (+VAT).
Our tenant find fee on a managed property is £325 (+VAT) for properties marketed under £400 pcm and is £400 (+VAT) for properties marketed above £400 pcm.
We do offer discounts if a tenant moves out early (Call for more info).
We also offer a RENT FOR FREE option (No initial tenant find fee) if the property is located in Newcastle or Gateshead and will rent to a professional only tenant from the start.
Tenant Fees range from £140 to half a month’s rent (Inc VAT)
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints procedure
We always try to get things right first time but appreciate that this doesn`t always happen. As a first step it is often best to contact the person who dealt with the enquiry. They will know most about the matter and it maybe possible to sort out the problem straight away. If you are not satisfied with our first response please contact our operations manager Annelise Inglis via email [email protected]
If you find this matter has still not been resolved, please contact the Managing Director Chris Fitzakerley via email [email protected]
Last updated at 10:19 AM 29/04/2016 by allAgents
We always try to get things right first time but appreciate that this doesn`t always happen. As a first step it is often best to contact the person who dealt with the enquiry. They will know most about the matter and it maybe possible to sort out the problem straight away. If you are not satisfied with our first response please contact our operations manager Annelise Inglis via email [email protected]
If you find this matter has still not been resolved, please contact the Managing Director Chris Fitzakerley via email [email protected]
Best Letting Agent in Gateshead 
