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    robert allen
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    Mark
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    Jodie
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    RACHEL MUSK
Lockwood is an independent agency choosing to specialise in residential lettings and property management only.

25 Station Road
Ashford
Surrey
TW15 2UP
01784420222

 
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Properties for rent
Feb 10,2016
Minithumbup
By:
Feb 10,2016
0 people found
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Having let properties through various letting agents and having had sub standard service (incorrect payments, high charges for services provided by agents, lacklustre services and rude staff) I can honestly say the past few years of letting with Lockwood Lettings in Ashford High Street has been so much easier for me. Small things like "pre-paid envelopes" to return tenancy agreements in, all add up to make a big difference to me. Correspondence has always been more or less instant,...
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Mar 09,2014
Minithumbup
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Mar 09,2014
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This is our second letting with this agent and they have been excellent and very professional on both occasions. We highly recommend them because of their good customer service and brilliant communication. We never felt pressurised to take a property that we did not like during viewings. They also helped us find a good property in a short space of time after our previous landlord sold their property....
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Mar 05,2014
Minithumbup
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Mar 05,2014
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Lockwood have been great, swift communication and fantastic service. They have helped with every aspect of the process and I would highly recommend them....
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Mar 04,2014
Minithumbup
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Mar 04,2014
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Lockwood\'s have let all my properties in and and around the Ashford area for over 5+ years, taking care of all the management/maintenance issues as well. Throughout this process they always remain professional but friendly, efficient and easy to communicate with. Most importantly they always find good and reliable tenants. Lockwood\'s is very capably looked after on a day to day basis by the girls in the office with Mark at the helm. My portfolio has rather grown within the last 7 years but ...
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Mar 04,2014
Minithumbup
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Mar 04,2014
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Rachel, Jodie and the team are always a delight to deal with. Between them and the landlord they provide an excellent service and can honestly say I have been a very happy tenant. They seem to care about both the landlord and the tenant which is very rare. I would wholeheartedly recommend Lockwood to any future Landlord or Tenant....
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Mar 03,2014
Minithumbup
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Mar 03,2014
0 people found
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I have to say that lockwood were an absolute pleasure to deal with. They were always professional, helpful and friendly at all times. I would highly recommend lockwood to any of my friends or family as i can honestly say they were one of the best agents i have dealt with in a long time....
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Feb 27,2014
Minithumbup
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Feb 27,2014
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Lockwood have helped me find a tenant for over 5 years. At all time they have been very efficient, professional, helpful and reliable. Would strongly recommend them and all the staff are a credit to lockwood....
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Feb 27,2014
Minithumbup
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Feb 27,2014
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Being new to the business of Letting, I needed an expert team to help me. I was recommended by a family member, and have no regrets with my association with Lockwood Letting Agency. The office work as a Team, answering emails and telephone queries with speed and professional comments. Helpful advice when taking on new tenants, and special conditions for a new tenancy contract. They were very helpful when this year it turned out that an ex-tenant had not paid some bills, and they became my res...
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Feb 21,2014
Minithumbup
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Feb 21,2014
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Lockwoods handle my tenancy brilliantly and I have never had to worry about anything with regards to renting out my property, Rachel found a tenant straight away for the full asking price. As a first time landlord Lockwoods have made it very straight forward and stress free, thank you to Lockwoods , especially Rachel Musk. Great service....
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Feb 21,2014
Minithumbup
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Feb 21,2014
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I found Lockwood to be very professional thoughout my dealings with them, but still very friendly & knowledgeable. they answered all my questions very quickly even when it meant checking with the owners etc. I would stringly reccomend them to friends & family...
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Nov 11,2013
Minithumbdown
By:
Nov 11,2013
1 people found
this helpful
I was accompanied friend during the move to new home. We had to wait outside their office for 1 hour 30 min in cold during their office hours with truck full of luggage on the move date, to get the keys of the new home.There is no response from their telephone including the emergency number. Finally when the lady turned up at 10 30 on saturday morning, all that we ezpected was an apology, instead we had to face rude behaviour by her and she even insisted one of us to leave the office, when quest...
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What agent could do to change your mind?
I was accompanied friend during the move to new home. We had to wait outside their office for 1 hour 30 min in cold during their office hours with truck full of luggage on the move date, to get the keys of the new home.There is no response from their telephone including the emergency number. Finally when the lady turned up at 10 30 on saturday morning, all that we ezpected was an apology, instead we had to face rude behaviour by her and she even insisted one of us to leave the office, when questioned about why nobody is in the office during the office hours and no response on the phone, most terrible customer service we have ever faced. Definitely not recommend this agent to anyone without a doubt.
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By: Agent
Feb 20, 2014
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Thank you for your comment, however, upon looking in to this your check in was arranged for 8.30am at the property and you were subsequently late for the check in. As noted in the check in letter sent to you prior to your move date it is imperative you are on time to your check in as it is carried out by a third party company. As you were late the keys were bought back to our office. On Saturdays the office is only manned by one or two people and as one of the busiest days of the week most of th....
Jul 13,2012
Minithumbup
By:
Jul 13,2012
0 people found
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We have found Lockwood's to be the best estate agents we have come across (and we have come across a few!). When we first moved into London my wife and I (newly weds at that time) were naive to renting a home in London. The staff at Lockwood's were amazing and really helped us adjust to life in the big city - and the sharp increase in rent! Since renting with Lockwood's we have gone from a 1 bedroom flat all the way up to the 3 bedroom house we currently reside in, some 6 years later. I woul...
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Mar 05,2011
Minithumbdown
By:
Mar 05,2011
1 people found
this helpful
Possibly one of the worst estate agents we have ever used; they never answer the phones but when they eventually do the constant excuse "ooh they've just left the office" is given. Maintenance is very slow; received letters months before anything is done. On viewings they misinformed me a great amount about the property and what was involved, e.g. pets were "definitely" allowed until we paid our holding fee and received the contract....
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By: AGENT
Feb 21, 2014
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Hi there, would you mind telling us what property this was?....
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Ashford, TW15 2UP

robert allen - upload your photo robert allen
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Mark  - upload your photo Mark
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Jodie  - upload your photo Jodie
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RACHEL MUSK - upload your photo RACHEL MUSK
3 reviews

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