Lockwood is an independent agency choosing to specialise in residential lettings and property management only.
Lockwood

25 Station Road
Ashford
Surrey
TW15 2UP
01784420222

Website not available

Properties for Sale
Properties to Rent

“ Letting... ”

Apr 30,2018
Minithumbup
By: 'John of Southend on Sea'
Apr 30,2018
0 people found
this helpful
They say less is more - that just leaves me to say Lockwood is Simply The Best! Having used lettings agents, on and off, over the last 50 years they are head and shoulders above the rest. Landlords can let and tenants can rent, through Lockwood, ...
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Comment on agent fees
Competitive and fair
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Oct 10,2017
Minithumbup
By: 'Anna'
Oct 10,2017
0 people found
this helpful
For last eleven years I have always rented properties from Lockwood Lettings. It's a Letting agency with professional and warm approach. Mark and Jodie who I dealt with are amazing and very supportive through whole process of renting new place. Communication is excellent! Couldn'...
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Oct 06,2017
Minithumbup
By: 'very good experience'
Oct 06,2017
0 people found
this helpful
This was the first time I dealt with Lockwood and was pleasantly surprised. i am renting a house with them since July this year. Jodie made the whole process quite simple and quick. There wasn't any issues, the communications were clear, the information was ...
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Comment on agent fees
good
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Feb 10,2016
Minithumbup
By: 'Nelly Welly'
Feb 10,2016
0 people found
this helpful
Having let properties through various letting agents and having had sub standard service (incorrect payments, high charges for services provided by agents, lacklustre services and rude staff) I can honestly say the past few years of letting with Lockwood Lettings in Ashford High Street has ...
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Mar 09,2014
Minithumbup
By: 'Francis'
Mar 09,2014
0 people found
this helpful
This is our second letting with this agent and they have been excellent and very professional on both occasions. We highly recommend them because of their good customer service and brilliant communication. We never felt pressurised to take a property that we did not like ...
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Mar 05,2014
Minithumbup
By: 'Nick'
Mar 05,2014
0 people found
this helpful
Lockwood have been great, swift communication and fantastic service. They have helped with every aspect of the process and I would highly recommend them....
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Mar 04,2014
Minithumbup
By: 'Suzanne'
Mar 04,2014
0 people found
this helpful
Lockwood\'s have let all my properties in and and around the Ashford area for over 5+ years, taking care of all the management/maintenance issues as well. Throughout this process they always remain professional but friendly, efficient and easy to communicate with. Most importantly they ...
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Mar 04,2014
Minithumbup
By: 'Lisa'
Mar 04,2014
0 people found
this helpful
Rachel, Jodie and the team are always a delight to deal with. Between them and the landlord they provide an excellent service and can honestly say I have been a very happy tenant. They seem to care about both the landlord and the tenant which ...
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Mar 03,2014
Minithumbup
By: 'Happy tenant'
Mar 03,2014
0 people found
this helpful
I have to say that lockwood were an absolute pleasure to deal with. They were always professional, helpful and friendly at all times. I would highly recommend lockwood to any of my friends or family as i can honestly say they were one of the ...
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Feb 27,2014
Minithumbup
By: 'Robert thomas'
Feb 27,2014
0 people found
this helpful
Lockwood have helped me find a tenant for over 5 years. At all time they have been very efficient, professional, helpful and reliable. Would strongly recommend them and all the staff are a credit to lockwood....
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Feb 27,2014
Minithumbup
By: 'Carol'
Feb 27,2014
0 people found
this helpful
Being new to the business of Letting, I needed an expert team to help me. I was recommended by a family member, and have no regrets with my association with Lockwood Letting Agency. The office work as a Team, answering emails and telephone queries with ...
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Feb 21,2014
Minithumbup
By: 'Andrew Collett'
Feb 21,2014
0 people found
this helpful
Lockwoods handle my tenancy brilliantly and I have never had to worry about anything with regards to renting out my property, Rachel found a tenant straight away for the full asking price. As a first time landlord Lockwoods have made it very straight forward and ...
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Feb 21,2014
Minithumbup
By: 'Helen'
Feb 21,2014
0 people found
this helpful
I found Lockwood to be very professional thoughout my dealings with them, but still very friendly & knowledgeable. they answered all my questions very quickly even when it meant checking with the owners etc. I would stringly reccomend them to friends & family...
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Nov 11,2013
Minithumbdown
By: 'Tenant'
Nov 11,2013
1 people found
this helpful
I was accompanied friend during the move to new home. We had to wait outside their office for 1 hour 30 min in cold during their office hours with truck full of luggage on the move date, to get the keys of the new home.There is ...
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What agent could do to change your mind?
I was accompanied friend during the move to new home. We had to wait outside their office for 1 hour 30 min in cold during their office hours with truck full of luggage on the move date, to get the keys of the new home.There is no response from their telephone including the emergency number. Finally when the lady turned up at 10 30 on saturday morning, all that we ezpected was an apology, instead we had to face rude behaviour by her and she even insisted one of us to leave the office, when questioned about why nobody is in the office during the office hours and no response on the phone, most terrible customer service we have ever faced. Definitely not recommend this agent to anyone without a doubt.
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By: Agent
Feb 20, 2014
View all comments (1)
Thank you for your comment, however, upon looking in to this your check in was arranged for 8.30am at the property and you were subsequently late for the check in. As noted in the check in letter sent to you prior to your move date it is imperative you are on time to your check in as it is carried out by a third party company. As you were late the keys were bought back to our office. On Saturdays the office is only manned by one or two people and as one of the busiest days of the week most of th ...
Jul 13,2012
Minithumbup
By: 'the Degazon\'s'
Jul 13,2012
0 people found
this helpful
We have found Lockwood's to be the best estate agents we have come across (and we have come across a few!). When we first moved into London my wife and I (newly weds at that time) were naive to renting a home in London. The ...
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Mar 05,2011
Minithumbdown
By: 'Bell'
Mar 05,2011
1 people found
this helpful
Possibly one of the worst estate agents we have ever used; they never answer the phones but when they eventually do the constant excuse "ooh they've just left the office" is given. Maintenance is very slow; received letters months before anything is done. On viewings ...
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By: AGENT
Feb 21, 2014
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Hi there, would you mind telling us what property this was? ...
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Agent Fees

No fees set.

Complaints Procedure

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Awards won by Lockwood

Individual Branch Awards

Ashford, TW15


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