• Mark Halsey
    Mark Halsey
  • Ross Gardner
    Ross Gardner
A specialist Estate Agency operated by Mark Halsey and Ross Gardner who have over 30 years combined experience, Selling and Letting properties throughout Surrey and Sussex . Delivering in quality over quantity ensuring a first class experience and solid results.

The Pinnacle, Station Way
Crawley
West Sussex
RH10 1JH
01293 763111

 
Website not available

Properties for sale
Properties for rent
Nov 18,2016
Minithumbup
By:
Nov 18,2016
0 people found
this helpful
Our experience with Knights was fantastic, and we've been really pleased throughout. The images and description of our house were great, and Knights attracted some lovely and motivated potential buyers. It's been a really smooth and positive experience, and from the very beginning we had real confidence in Mark and the team at Knights....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Sep 22,2016
Minithumbdown
By:
Sep 22,2016
0 people found
this helpful
While Knights excelled at marketing our home and finding new tenants quickly, the managed service did not deliver. Unhappy with the service and how our concerns were being addressed, we wrote to Knights to terminate services. Clause 7.3 was referred to (while tenants introduced by Knights remain in the property a fee is due). We were free to leave on the condition the tenancy was terminated and the tenants vacate the property (this we were unable to find in the terms). Knights did offer a non-...
read full review
Comment on agent fees
% is going rate, fee structure is not.
Was this helpful? Yes
Jul 25,2016
Minithumbdown
By:
Jul 25,2016
0 people found
this helpful
Knights were quick to provide tenants, however 'West Sussex Angel' is right, their letting contract is definately short and no-where near industry standard. Landlords beware clause 7.1 of the T&C's of their letting contract. Service post-letting has been poor with virtually zero communication from them until tenancy renewal time!!! Cancel your contract with them while keeping the tenants and the muck really hits the fan. Aggresive attitude and poor performance. Still waiting 12 weeks a...
read full review
What agent could do to change your mind?
Fees are competative when in contract. Hidden contract exit fees are the same % as when the contract was in force.
Comment on agent fees
Fees are competative when in contract. Hidden contract exit fees are the same % as when the contract was in force.
Was this helpful? Yes
By: Mark Halsey, Director
Jul 26, 2016
View all comments (1)
This is probably an erroneous review, however I will briefly address the points that the writer has made. Term 7.1 refers to a 'Let & Rent Collection Service' (completely standard within the industry), therefore an agent finds the tenant and collects the rent, on this chosen level of service, there is no need for any communication until the contract is due for renewal unless rent is more than 7 days late (we have no record of late payment on any property that we have ever rented in RH11). Ne....
May 27,2016
Minithumbup
By:
May 27,2016
0 people found
this helpful
Knights has been absolutely fantastic in dealing with our property transaction. Truly outstanding professionals in a minefield of less than credible operators in this industry. We have done a considerable number of property transactions over the years and Knights ranks as one of very few that we will not hesitate to recommend. They kept us well informed all through the marketing and sale and acted in our interests at all times. Don't even bother to look anywhere else for property services....
read full review
Comment on agent fees
Competitive fees and charged as agreed up front
Was this helpful? Yes
Jan 06,2016
Minithumbup
By:
Jan 06,2016
0 people found
this helpful
I have been impressed and reassured by my dealings with Ross. I had experienced a lot of problems with my previous Managing Agent and was looking for someone who would handle my property with care and professionalism. I liked the fact that Knights' is a small Agency wanting to give a high level of customer service. To date all matter concerning my property have been dealt with quickly and efficiently....
read full review
Comment on agent fees
Fees are the same as with previous Agents.
Was this helpful? Yes
Oct 05,2015
Minithumbup
By:
Oct 05,2015
0 people found
this helpful
We used Knights for the very first time and unlike other agents we have used they were first class. Very professional, no hassle no fuss no constant telephone calls they just got on with the job and found us a tenant within a fortnight exactly the match we were looking for. We would recommend them with hesitation. We met Mark at the property and were impressed with his enthusiasm and professionalism. He took photos there and then and within 24hrs the property was on the market....
read full review
Was this helpful? Yes
Oct 02,2015
Minithumbup
By:
Oct 02,2015
0 people found
this helpful
I was very impressed by the service provided by Ross and Mark at Knights Estate Agents. They were very proactive in contacting me and gaining my business in a professional manner. They approached the marketing of my property with an attention to detail and an accuracy that I have found sadly lacking in other agencies. They kept me fully informed of how the search for tenants was progressing. They repeatedly demonstrated a strong understanding of the rental market and of web search traffic. ...
read full review
Comment on agent fees
Knights' fees were very reasonable.
Was this helpful? Yes
Oct 01,2015
Minithumbup
By:
Oct 01,2015
0 people found
this helpful
Ross researched the market giving me details of the number of flats currently on the market and in doing so checked the average price and gave me a fair rental value. He proceeded to let the property in a strategic manner to ensure maximal convertible viewings. He listened to my criteria and acted accordingly. We had a positive result and both parties are happy. He always kept me informed of the progress and the process from start to finish ran smoothly. Excellent service and highly recommended...
read full review
Comment on agent fees
Very good and competitive
Was this helpful? Yes
May 12,2015
Minithumbup
By:
May 12,2015
0 people found
this helpful
We had originally place our house to be let with a well known high street Estate Agent, after 3 months of no joy I saw an add for Knights and thought I'd give them a try. They came round promptly took new and brilliant photos of the property handled everything with style, efficiency and professionalism and blew the other Estate Agent out of the water! The house was rented out in no time and when the original tenants moved out they had another tenant lined up ready to move in! Mark and Ross know...
read full review
Was this helpful? Yes
May 12,2015
Minithumbup
By:
May 12,2015
0 people found
this helpful
Ross came to our house on the Monday, had our property on the market the same day. On the Tuesday he had arranged 10 viewings and by the Friday of the same week he had sold our house. I couldnt have asked for anything better....
read full review
Was this helpful? Yes
May 11,2015
Minithumbup
By:
May 11,2015
1 people found
this helpful
Knights are a very friendly, efficient organisation. They collect our rents on time and supply us with copies of invoices as soon as the payments have been put into our bank account. We would one hundred percent recommend this firm. Many thanks....
read full review
Was this helpful? Yes
May 11,2015
Minithumbup
By:
May 11,2015
1 people found
this helpful
Over the past 3+ years Mark and Ross @ Knights have negotiated acceptable long term tenants into our property in Outwood Surrey. They've handled each transaction professionally and are very thorough during the transition period between one tenant and another. They are always very efficient with rental collection. I would have no hesitation in recommending their services....
read full review
Was this helpful? Yes
May 11,2015
Minithumbup
By:
May 11,2015
0 people found
this helpful
We have known Knights since April 2013. We were able to find a tenant for our home with the help of Knights. They were professional and straight forward . Unfortunately, the tenants were somewhat difficult and created quite a few problems for both Knights and my husband and I. Knights, however, were able to find solutions to any problems and unworthy complaints made by these first tenants. All they ever seemed to do was complain and then decided demand a reduction in the rent. My husband and I ...
read full review
Was this helpful? Yes
May 09,2015
Minithumbup
By:
May 09,2015
0 people found
this helpful
i think the efficiency and friendly manner of Mark and ross have got it just right! I used to be in lettings and they have done everything I needed and always found me good tenants and very promptly. I would have no hesitation in recommending them to any prospective Landlords or tenants. Brilliant....
read full review
Comment on agent fees
perfectly acceptable
Was this helpful? Yes
May 09,2015
Minithumbup
By:
May 09,2015
0 people found
this helpful
I had tried to let my property with through another agent but after 6 weeks they had not secured a tenant & kept on asking me to drop the rental charge which I refused to do. I was then introduced to Mark at Knights who, following a short phone call & a visit to my property assured me that he could not only find a tenant but could also secure a better rental return. Within 3 weeks all Mark's promises were fulfilled. The whole process - from finding tenant, inventory, cleaning & hand ...
read full review
Was this helpful? Yes
Jul 29,2014
Minithumbup
By:
Jul 29,2014
0 people found
this helpful
I am over the moon with the service from Knights. I recently decided to rent my home out and move in to the city which was a big decision for me. I was very nervous and didn't know where to start but thanks to Knights that was short lived. Mark personally handled the let, he knew I had a short window to arrange everything and managed it faultlessly. My property was marketed superbly and it attracted a lot of relevant interest. Knights ensured viewings were arranged only for prospective tenant...
read full review
Comment on agent fees
The fees were more than fair, especially given the service I have consistently received.
Was this helpful? Yes
May 30,2014
Minithumbdown
By:
May 30,2014
3 people found
this helpful
I am currently leaving a property that I rented from Knights Property, I requested to leave just 6 days after moving in due to the prominent smell and disgusting state; I had highlighted my concern to Knights Estate Agents when I first looked at the house and was assured that there would be a team of cleaners going in and all it needed was a hoover... The first day of moving in was awful, the house was in a terrible state and they had clearly NOT been to the property to inspect before new tenant...
read full review
Was this helpful? Yes
By: Knights Estate Agents
May 11, 2015
View all comments (1)
There are negative comments and reviews about many great companies and businesses online, sadly we are not exempt from this. This 'review' is simply not a true reflection of the facts and events. We can provide full details of the facts upon request.....
Oct 11,2013
Minithumbdown
By:
Oct 11,2013
9 people found
this helpful
Landlords beware, Knights terms and conditions are not industry standard. The first tenant they found and put into my home was bankrupt and got through Knights vetting, I had to evict. Foolish as I was I let them rent again and this time the tenant was perfect and they stayed for 19 months. On the 17th month the tenant put in their two months notice. Knights collected the rent on the 18th month as usual and charged 6 months fees in advance, I had negotiated down from 12 months fees in advance fo...
read full review
Was this helpful? Yes
By: Knights Estate Agents
May 11, 2015
View all comments (1)
There are negative comments and reviews about many great companies and businesses online, sadly we are not exempt from this. This 'review' is simply not a true reflection of the facts and events. We can provide full details of the facts upon request.....
Areas covered
  • Sussex
  • Surrey

TPOS DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
11 2 0 1 3 0 0 0 0 1

Job vacancies

Please see a list of jobs available

Agent Fees

Please feel free to contact us for a free no obligation consultation and tailored quote to suit your specific circumstances.
Last updated at 1:46 PM 16/02/2016 by Ross Gardner

Complaints Procedure

Please contact the office for full details.
Last updated at 1:46 PM 16/02/2016 by Ross Gardner
Mark Halsey Mark Halsey
Director
13 reviews

About Mark No description set View full profile
Ross Gardner Ross Gardner
Director
11 reviews

About Ross No description set View full profile

Opening hours



Find the Best Agent to
Buy, Sell or Rent Property




.