As Licensed members of the National Association of Estate Agents (NAEA) and Members of The Property Ombudsman Scheme (TPOS), Kingtons Estate Agents aim to provide the highest standards of service to all of our customers.
To ensure a swift response in the event of any dissatisfaction, we do have the following complaints procedure in place. Our aim is to try and resolve any issues or concerns as quickly and as amicably as we possibly can at Branch level to ensure our customers are happy.
Complaints should, in the first instance, be made to the Office Manager of Kingtons Estate Agents. The Office Manager will endeavour to liaise with you as quickly and efficiently as possible to resolve your complaint immediately, no later than three working days from first notification.
If you remain dissatisfied you may address your concerns in writing to the company director, who will acknowledge your complaint within three days of receipt. You will then receive a response within 14 working days from original receipt of your letter.
The Address to write to is;
Kingtons Estate Agents
103 Blackburn Street
Radcliffe
M26 3WQ
Or email
[email protected]
If you still remain dissatisfied with the outcome of your complaint, you may then approach the Property Ombudsman Scheme. Details of how to do this will be highlighted within our final response letter or information can be fund at www.tpos.co.uk.