94% lettings valuation accuracy
71% lettings fee satisfaction
...left to get your reviews in for the
2024
allAgents People Awards
Latest Reviews
View all Reviews 83
15th Dec 2023
reviewed by 'Luke'
16th Jul 2023
reviewed by 'Naomi Foster - Smith'
7th Dec 2022
reviewed by 'Anthony F'
22nd Nov 2022
reviewed by 'Vincenzo'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 94% | 71% | £450 | £4,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 28 | 17 | 7 | 23 | 0 | 0 | 0 | 0 | 2 | 6 |
Areas covered
- England
Address
27-33 Bethnal Green Road
London
Greater London
E1 6LA
03309991234
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Members of
Rankings
Overall
Latest Properties
No Properties
Feb 23,2020
Feb 23,2020
1
people found
this helpful
this helpful
Do NOT go with this agency. They didn't show up to let us view the house even though they'd sent a few texts to confirm the date and time. 30 minutes after they were suppose to be there to let us into the property, they sent ...
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Feb 12,2020
Feb 12,2020
5
people found
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this helpful
Avoid this company at all costs.
They have appalling customer service and will misinform you with no consideration or care to the cost of you.
Seriously reconsider before you do business with these cowboys...
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Feb 04,2020
Feb 04,2020
2
people found
this helpful
this helpful
Perhaps the most embarrassing, incompetent and unprofessional company we've ever come across.
They have no idea what they're doing, send countless different people at you to stall and avoid having to take any action, even when the situation is urgent and of high importance to ...
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Feb 04,2020
Feb 04,2020
2
people found
this helpful
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*** avoid ***
Take holding deposits of every interested party and then let to someone else even though landlord accepted my offer, unprofessional and very rude. If you want to loose money and be let down then go ahead!!...
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Jan 10,2020
Jan 10,2020
3
people found
this helpful
this helpful
The absolute worst letting agent on the market.
They haven't paid my deposit back even though the landlord agreed the return of the full amount. It's been over 3 weeks since the landlord agreed this and it's caused untold amounts of stress. Their Customer Service team ...
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Jan 08,2020
Jan 08,2020
3
people found
this helpful
this helpful
Terrible experience!!! They won't return your deposit, give all sorts of lame excuses. STAY AWAY! It's crazy that they spend so much time trying to build their online image when they should be spending time doing their job!...
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Jan 10, 2020
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(1)
You too, huh?
Over a month now without my deposit being returned despite the landlord agreeing to the full amount. This all sits with Howsy and their appalling service. I'd recommend sending them a Subject Access Request, raising a dispute with MyDeposits and complaing about them to the Property Redress Scheme. ...
Dec 15,2019
Dec 15,2019
2
people found
this helpful
this helpful
We rent with howsy, have two young children and have been left without any form of heating for the best part of five weeks! Contradicting excuses from landlord not paying required amount needed to fix boiler to only being able to use particular contractors due ...
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Jan 10, 2020
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I raised a maintenance complaint with them when I moved in in 2018. It wasn't fixed when I moved out 12 months later. In adition to that, one of their representatives pulled a cabinet off the wall during a viewing and then they tried to charge me for it. Still haven't got my deposit returned. These guys are the absolute pits! ...
Dec 05,2019
Dec 05,2019
0
people found
this helpful
this helpful
There was some confusion with the rent for one of my rooms with one of my tenants and Clara recognised the issue and is dealing with it promptly. Thanks Clara.
I also needed to sort out new tenancy agreements and Jake has been exceptionally helpful ...
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Nov 25,2019
Nov 25,2019
0
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I have worked with Howsy since July and they have been consistently helpful. i have a team who is managed by Rich and he responds quickly but when he is not available, James has been outstanding in managing questions and queries. James is professional, knows ...
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Nov 15,2019
Nov 15,2019
0
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Very satisfied from the communication with them! always approachable by phone or email, with a very quick response. Totally recommend them!...
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Nov 14,2019
Nov 14,2019
0
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I have to say I have been pleasantly surprised about the quality of the support available through Howsy. The process of photographing and letting out the property was really smooth and quick. Also, the ongoing support at least for landlord has been great; so easy ...
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Nov 14,2019
Nov 14,2019
2
people found
this helpful
this helpful
Cons
They don’t have eyes on the ground and can’t check what’s going on with your property.
Was told hot water has stopped working and would be £60 call out but then got a bill for £215. The part to replace cost only £16. This ...
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Nov 13,2019
Nov 13,2019
0
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I have been using Howsy since February and the service I have received from the Company has been nothing short of exceptional. The entire rental process was swift and the house was as described.
Any email query I sent was quickly resolved by the team, ...
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Nov 08,2019
Nov 08,2019
4
people found
this helpful
this helpful
Awful communications. Whilst we were still renters we frequently received emails which started 'we tried to call...' no missed calls. This is now carrying on after out tenancy has ended with respect to the deposit - apparently we're being charged for a 7 year old ...
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Jan 11, 2020
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(3)
Hi Duncan,
Yes, eventually. It took nearly 3 months. I found they communicated better when I wrote a bad review on Trustpilot! There was a reply almost straight away on that. ...
Oct 29,2019
Oct 29,2019
0
people found
this helpful
this helpful
I've been using Howsy for a few years and found them excellent to deal with and at a very reasonable cost. Good web portal to interact with, good communication and very flexible for those who are able to do more or less themselves. Highly recommended....
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Oct 28,2019
Oct 28,2019
1
people found
this helpful
this helpful
This is my first time working with Howsy and I'm pleasantly surprised.
The manner in which they deal with applications is very professional and helpful. I had many queries and concerns along the application process. My questions were always quickly answered which is a testament ...
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Oct 22,2019
Oct 22,2019
3
people found
this helpful
this helpful
I have had an atrocious experience with Howsy as a Landlord, having switched from Dexters (a high street estate agent). Although the low fees are attractive, their quality of service has been dreadful throughout. They completely screwed up the contracting and tenant onboarding process - ...
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Oct 19,2019
Oct 19,2019
0
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I have always had fantastic communication with Howsy staff, understanding and supportive with no hassle. Very professional and friendly.
Would definitely recommend!...
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Oct 16,2019
Oct 16,2019
2
people found
this helpful
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Positive:
- No fees, which was good at the time but is now industry standard due to new legislation.
Negative:
- Moving in was a nightmare as could only offer a 30 minute window to collect keys
- Issues with property raised when moving in haven't ...
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Oct 15,2019
Oct 15,2019
0
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Really good service and fantastic value! They came up with the ideal tenant surprisingly quickly and smoothly. Very helpful, friendly and professional service. Special thanks to Jake, Theresa and Cza who were particularly helpful....
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Oct 14,2019
Oct 14,2019
0
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I have been very impressed with howsy so far. As a new landlord I wasn't quite sure what I was doing! Everyone from their team has been very helpful, especially my account manager Zee, who always gets back to me with questions I have or ...
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Sep 04,2019
Sep 04,2019
3
people found
this helpful
this helpful
Horrible ... I’m a contractor who was contacted by one of their agent, her name is * to give a quote for fixing a few things in a property... gave the quote on the 17 July 2019 and I was contacted on the 2nd of September if I ...
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Attachments
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Jul 16,2019
Jul 16,2019
0
people found
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A flexible, friendly and efficient service for us as landlords. The team are very good at responding to all queries and keeping on top of all the necessary needs of managing property in todays day and age (EPC's etc.). The feedback from our renters (as ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 5:14 PM 11/07/2019 by Calum Brannan
