HouseSimple.com is an award-winning online estate agency that's reinventing the way people in the UK sell their homes.

We've streamlined the property selling process using innovative technology, expert support and greater control for the customer to make it easier, quicker and more affordable. We've done all of this while maintaining the highest standards.

But it doesn't stop there. We're constantly looking for new and creative ways to make our services even better without increasing the
Read full description...HouseSimple.com is an award-winning online estate agency that's reinventing the way people in the UK sell their homes.

We've streamlined the property selling process using innovative technology, expert support and greater control for the customer to make it easier, quicker and more affordable. We've done all of this while maintaining the highest standards.

But it doesn't stop there. We're constantly looking for new and creative ways to make our services even better without increasing the cost for our customers.

“Dreadful service...”

May 16,2019
Minithumbdown
By: 'W McHugh'
May 16,2019
0 people found
this helpful
Even after being contacted by a 'Director of Operations' I am still no further forward. I need to have two simple questions answered. Numerous calls - no-one knows anything! Constant promises to call you back but this never happens. Come on jack call me again ...
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“NON EXISTENT HOUSE SALE...”

May 01,2019
Minithumbdown
By: 'GINA'
May 01,2019
3 people found
this helpful
House simple are a complete waste of time. Please do not use this company ! I have been offered a cash sale for this property and because I have chosen not to use their conveyancing team there has been no progression or communication whats so ever. ...
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Comment on agent fees
CRAP
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“Chaotic!...”

May 01,2019
Minithumbdown
By: 'Ann'
May 01,2019
0 people found
this helpful
If you're not IT savvy, then don't touch them, whether you're a vendor or a purchaser. In theory, the IT system should work but as the vendor, I had no means of emailing, writing to them or having a reliable telephone number of someone who ...
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Comment on agent fees
Good if they did what they say they will do but it's worth paying more if the agent does what they say they will do.
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“Highly recommended...”

Apr 13,2019
Minithumbup
By: 'N Pegg'
Apr 13,2019
0 people found
this helpful
Rob Kenyon was extremely helpful, honest and efficient in progressing our valuation and marketing. Very impressed at the overall level of service....
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Comment on agent fees
Excellent very competitive, much cheaper option than the traditional high street route. The online portal is very easy to use.
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“Shambles....”

Apr 13,2019
Minithumbdown
By: 'MD'
Apr 13,2019
5 people found
this helpful
Shambles. Everything I read about housesimple is how brilliant they are, but let me tell you from a buyers perspective it couldn't have been any different. Booking a viewing was easy and hassle free. But then once we wanted to put a bid in that's ...
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“Terrible Agent for the Buyer...”

Apr 04,2019
Minithumbdown
By: 'acogshot'
Apr 04,2019
6 people found
this helpful
Well, the fees might be free for the seller but let me assure you, for the buyer, this estate agent is an absolute joke! It took me the best part of 3 days to sort out a viewing, only after speaking to the vendor directly as ...
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Comment on agent fees
I hear they are free. Probably explains the awful service.
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“Excellent Service!...”

Nov 27,2018
Minithumbup
By: 'Melissa'
Nov 27,2018
3 people found
this helpful
I am very pleased with the service I received from our estate agent called Rob. He was efficient and gave us excellent advice to enable us to receive the best possible outcome for the sale of our property. I would definitely recommend Housesimple, they are ...
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Comment on agent fees
Good value for money!
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“Great...”

Oct 22,2018
Minithumbup
By: 'CharlesF'
Oct 22,2018
0 people found
this helpful
Really pleased with our easy and straightforward the team at House Simple made my rental. It was my first time letting out my house so I appreciated Sean's help through the process....
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Comment on agent fees
Very reasonable
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“Full Marks...”

Jul 07,2018
Minithumbup
By: 'Coffey'
Jul 07,2018
2 people found
this helpful
Full Marks, here, thanks to the Sales Progression Team, but most especially the v capable Chloe, who skilfully & professionally managed two v difficult sales for us - the second to completion. Thank you to Melissa also, who oversaw things in Chloe's absence, as if it ...
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Comment on agent fees
Good
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“Great Service...”

Jul 05,2018
Minithumbup
By: 'Val'
Jul 05,2018
2 people found
this helpful
Everyone I dealt with was excellent especially Will Rodda, sold my property quickly despite it being a slow time of the year, have another to sell at the end of the year and will certainly use them again. Very well done!...
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Comment on agent fees
Excellent value
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“Great Service...”

Jul 04,2018
Minithumbup
By: 'Val'
Jul 04,2018
1 people found
this helpful
Excellent service from Matthew Ling, he has gone the extra mile to help with the exchange on our new property. He has kept me informed every step of the way and I cannot fault the service he gave....
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“No estate agents, just a website...”

May 31,2018
Minithumbdown
By: 'Angelina'
May 31,2018
6 people found
this helpful
They didn't offer us estate agents services, never sent one around or an evaluator. They didn't write a description for our property, never mind putting in effort of highlighting the best features, nothing. Our bungalow is up for sale from December 2017 and we didn't get ...
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“dreadful service...”

May 25,2018
Minithumbdown
By: 'fed up'
May 25,2018
3 people found
this helpful
One viewing in 5 months, no sale no fee option. Poor photos, had to send my own to them. Poor marketting. As I am not in the property, I paid up front for multiple hosted viewing package (£295), as I was assured that there would be multiple ...
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Comment on agent fees
do not pay for hosted viewings unless necessary. Exthortion.
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“Terrible. Less than one star rating 1. With first property: arranging ......”

Mar 01,2018
Minithumbdown
By: 'AK'
Mar 01,2018
7 people found
this helpful
Terrible. Less than one star rating 1. With first property: arranging viewing was horrendous. have to arrange viewings online which is a good thing but their website is not well designed. Arranged a viewing for 11:30 but the vendor was notified that I will be arriving at 8...
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Comment on agent fees
BAD
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“Caught out with their £300 hidden fee for not using their ......”

Feb 26,2018
Minithumbdown
By: 'Paul'
Feb 26,2018
5 people found
this helpful
Caught out with their £300 hidden fee for not using their lawyers - they then reported my trust pilot review for using the words "hidden fee" and "underhanded"... Hilarious - when wrong from start to finish even getting my completion date wrong. AVOID AT ALL COSTS....
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Comment on agent fees
£1000 agent fee + £300 penalty for not using their lawyers.
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“Relatively straight forward process, professional photographs from a third party, ......”

Sep 16,2017
Minithumbup
By: 'JaneM'
Sep 16,2017
2 people found
this helpful
Relatively straight forward process, professional photographs from a third party, slightly incorrect floor plan, took far too long for the for sale board to go up (on a main road so important!). Viewings were simple to book in with the option of messaging the viewer ...
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Comment on agent fees
Fees have been reduced since I signed up
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“Terrible communication. The platform is good and allowed for me ......”

Aug 10,2017
Minithumbdown
By: 'Joe'
Aug 10,2017
8 people found
this helpful
Terrible communication. The platform is good and allowed for me to meet with the seller who showed me around the house which was lovely. However once I put an offer in everything went wrong. The seller was trying to communicate with me via house simple ...
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“Listed flat in Febuary and have had only 2 viewings. Made ......”

Aug 08,2017
Minithumbdown
By: 'Sunday Odunsi'
Aug 08,2017
6 people found
this helpful
Listed flat in Febuary and have had only 2 viewings. Made a complaint and no response. Listed with an Estate agent and have had more than 40 viewings with 5 offers....
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Comment on agent fees
Not worth it
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“Couldn't sell the house in a number of months. Allowed ......”

Jul 28,2017
Minithumbdown
By: 'Dave'
Jul 28,2017
8 people found
this helpful
Couldn't sell the house in a number of months. Allowed people to book viewings in the past, advised people the property was sold and took up to 4 weeks to respond to message. I have withdrawn from sale with these due to another agent selling within 24 ...
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Comment on agent fees
I would advise no sale no fee, as if they are guaranteed your money then there is no incentive to sell your property.
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“Just about to go live and Annabel has been so ......”

Jul 19,2017
Minithumbup
By: 'N'
Jul 19,2017
1 people found
this helpful
Just about to go live and Annabel has been so helpful and made me feel a lot more relaxed about it all. Thanks Annabel...
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Comment on agent fees
Good
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“I would recommend paying a little bit more and opting ......”

May 13,2017
Minithumbdown
By: 'Farooq'
May 13,2017
14 people found
this helpful
I would recommend paying a little bit more and opting to go for a proper estate agent. That little bit extra will get you a real estate agent service. Housesimple has no real vetting procedure and you will have so many timewasters walking through your ...
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“Simple fact: Housesimple are the most pathetic agency out there. ......”

Apr 26,2017
Minithumbdown
By: 'jakub123'
Apr 26,2017
7 people found
this helpful
Simple fact: Housesimple are the most pathetic agency out there. I've tried a few and all have proved useless in a big way but this one is the worst, by far. I did a search for my property on their laughable website and it DID ...
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Comment on agent fees
no fee no sale. Thank god for that
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“They don't answer the phone, they don't get back to ......”

Apr 05,2017
Minithumbdown
By: 'AVOID AT ALL COSTS !'
Apr 05,2017
7 people found
this helpful
They don't answer the phone, they don't get back to you, their response to this is that "they are really busy at the moment" lol!Their business model is awful *....I tried for 5 weeks to give them my solicitor details, no exaggeration....nothing. PLEASE BE ...
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Comment on agent fees
no comment
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By: W McHugh
May 13, 2019
View all comments (1)
Appalling service. Numerous calls - no answers and no calls back. 'Jack' whoever you are call me and answer me two simple questions. I am on the verge of making a complaints to the advertising complaints authority there is nothing HouseSimples about your service! ...

“BEWARE - Once they take your money, they have no ......”

Mar 13,2017
Minithumbdown
By: 'Gayle'
Mar 13,2017
11 people found
this helpful
BEWARE - Once they take your money, they have no interest in speaking to you. I sold my house nearly a week ago, but I haven't heard from them, so with the help of my Solicitor, I am having to do the conveyancing myself. I ...
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Comment on agent fees
Expensive when they do absolutely nothing in return
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“when i took out house simple's selling option you had ......”

Mar 02,2017
Minithumbdown
By: 'AMBIGUOUS INFO'
Mar 02,2017
5 people found
this helpful
when i took out house simple's selling option you had the choice of paying before or after to reduce the costs. i paid before . i also took out their conveyancing option - that's all it said. no other explanation. later on down the line i ...
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By: douglas
Mar 03, 2017
View all comments (1)
ps. they have now dropped the £75 for DEALING ? with NONE EXISTENT mortgage but now i have even been charged an estate agents fee of £30 !!!!!. WHAT ESTATE AGENT. I HAVE ONLY USED HOUSE SIMPLE AND ALREADY PAID THE UPFRONT FEE. " do NOT under any circumstances use these incompetent people for conveyancing UNLESS YOU WANT TO BE RIPPED OFF . YOUR CHOICE. ...

“There were some initial glitches with floor plan, however, Rosie ......”

Feb 25,2017
Minithumbup
By: 'Karen and Dean'
Feb 25,2017
1 people found
this helpful
There were some initial glitches with floor plan, however, Rosie and Amy were very efficient and helpful at sorting these out. We have only been on the market 3 weeks and had 2 viewings on the same day. Both buyers offered and Penny and Courtney negotiated to ...
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Comment on agent fees
We chose the upfront fixed price, Excellent value for money.
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“I chose House Simple after seeing dreadful photos of my ......”

Feb 25,2017
Minithumbup
By: 'LR21'
Feb 25,2017
0 people found
this helpful
I chose House Simple after seeing dreadful photos of my home with a regular estate agent that I was planning to sell with. I was assured that House Simple use professional photographers - really important when most people check online sites before deciding to view. ...
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Comment on agent fees
Excellent value. I chose the option to pay on completion when the money has gone through from the sale.
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“Was quite simple to get started, I guess that's where ......”

Feb 24,2017
Minithumbup
By: 'Sajchico'
Feb 24,2017
0 people found
this helpful
Was quite simple to get started, I guess that's where they got the name idea lol,had the photos done wrote my own property description which was nice as who better than you knows your home still use the basic agents template and was Live ...
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Comment on agent fees
Fees are very competitive and reasonable and with a few options to chose from helps to fit with your circumstances.
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“Dear House simple. Thank you for selling my property at ......”

Feb 17,2017
Minithumbup
By: 'J Stevens'
Feb 17,2017
0 people found
this helpful
Dear House simple. Thank you for selling my property at the fraction of cost that it would have cost should I have gone with an estate agent. I have used an estate agent in the past and fund the process long winded, expensive and down ...
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Comment on agent fees
Good
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“Ok and helpful if you manage to speak to them ......”

Feb 17,2017
Minithumbup
By: 'Bingham'
Feb 17,2017
4 people found
this helpful
Ok and helpful if you manage to speak to them or they respond to emails. Not the quickest at responding to 3rd parties either (vendors, solicitors, estate agents etc). We've found that you actually have to do most of the work yourselves and the real ...
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Comment on agent fees
Provided you are prepared to do the hard work you cant complain about the price and savings over high street agents.
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Areas covered

NAEA TPOS Sales TPOS Lettings


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
13 2 0 0 279 23 2 3 3 18

Fees

No fees set.

Complaints Procedure

No procedure set.
Last updated at 4:11 PM 14/07/2017 by allAgents

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