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HouseSimple.com is an award-winning online estate agency that’s reinventing the way people in the UK sell their homes.

We’ve streamlined the property selling process – using innovative technology, expert support and greater control for the customer – to make it easier, quicker and more affordable. We’ve done all of this while maintaining the highest standards.

But it doesn’t stop there. We’re constantly looking for new and creative ways to make our services even better witho
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Apr 26,2017
Minithumbdown
By:
Apr 26,2017
0 people found
this helpful
Simple fact: Housesimple are the most pathetic agency out there. I've tried a few and all have proved useless in a big way but this one is the worst, by far. I did a search for my property on their laughable website and it DID NOT show up. The only online presence my property has is an old registration in Zoopla. I spoke to one of their staff a while ago and this was an excruciating experience. The*y had me on the phone for an age just to establish I was a customer. No reference number or pos...
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Comment on agent fees
no fee no sale. Thank god for that
Was this helpful? Yes
Apr 05,2017
Minithumbdown
By:
Apr 05,2017
1 people found
this helpful
They don't answer the phone, they don't get back to you, their response to this is that "they are really busy at the moment" lol!Their business model is awful *....I tried for 5 weeks to give them my solicitor details, no exaggeration....nothing. PLEASE BE CAREFUL OF THE POSITIVE REVIEWS ! House Simple send out an email as soon as you accept an offer on your house , asking you to rate them at this stage, of course you've just sold so your gona rate them high right ? But its after thi...
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Comment on agent fees
no comment
Was this helpful? Yes
Mar 13,2017
Minithumbdown
By:
Mar 13,2017
5 people found
this helpful
BEWARE - Once they take your money, they have no interest in speaking to you. I sold my house nearly a week ago, but I haven't heard from them, so with the help of my Solicitor, I am having to do the conveyancing myself. I have been promised calls back on numerous occasions, but nobody has ever returned any of my calls or emails. I have been lied to, been left on hold for 30 minutes, then they hung up on me. The photos weren't great, so I had to take my own and they didn't even provide me wit...
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Comment on agent fees
Expensive when they do absolutely nothing in return
Was this helpful? Yes
Mar 02,2017
Minithumbdown
By:
Mar 02,2017
2 people found
this helpful
when i took out house simple's selling option you had the choice of paying before or after to reduce the costs. i paid before . i also took out their conveyancing option - that's all it said. no other explanation. later on down the line i received their conveyancing bill total for over £842. WHAT DID I PAY THE PRIOR PAYMENT FOR !!!!.- i had two cheaper options online from other solicitors. I was even charged £75 for,I assume to redeem, a mortgage I do not even have.!!!. Needless to ...
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Was this helpful? Yes
By: douglas
Mar 03, 2017
View all comments (1)
ps. they have now dropped the £75 for DEALING ? with NONE EXISTENT mortgage but now i have even been charged an estate agents fee of £30 !!!!!. WHAT ESTATE AGENT. I HAVE ONLY USED HOUSE SIMPLE AND ALREADY PAID THE UPFRONT FEE. " do NOT under any circumstances use these incompetent people for conveyancing UNLESS YOU WANT TO BE RIPPED OFF . YOUR CHOICE. ...
Feb 25,2017
Minithumbup
By:
Feb 25,2017
0 people found
this helpful
There were some initial glitches with floor plan, however, Rosie and Amy were very efficient and helpful at sorting these out. We have only been on the market 3 weeks and had 2 viewings on the same day. Both buyers offered and Penny and Courtney negotiated to reach the best offer. We are very pleased with the service so far and the sale is progressing well. Keep up the good work....
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Comment on agent fees
We chose the upfront fixed price, Excellent value for money.
Was this helpful? Yes
Feb 25,2017
Minithumbup
By:
Feb 25,2017
0 people found
this helpful
I chose House Simple after seeing dreadful photos of my home with a regular estate agent that I was planning to sell with. I was assured that House Simple use professional photographers - really important when most people check online sites before deciding to view. The photos were great & I had my 1st viewing request within an hour of going live. 6 viewings on I had an asking price offer, 1 week after advertising began. Several people who viewed said they were impressed at the quick communic...
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Comment on agent fees
Excellent value. I chose the option to pay on completion when the money has gone through from the sale.
Was this helpful? Yes
Feb 24,2017
Minithumbup
By:
Feb 24,2017
0 people found
this helpful
Was quite simple to get started, I guess that's where they got the name idea lol,had the photos done wrote my own property description which was nice as who better than you knows your home still use the basic agents template and was Live on rightmove in two days,arranging viewings was really easy as you could communicate directly with the buyers anytime of day unlike conventional agents who keep standard office hours, the feedback system was good as not all viewers responded to the feedback requ...
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Comment on agent fees
Fees are very competitive and reasonable and with a few options to chose from helps to fit with your circumstances.
Was this helpful? Yes
Feb 17,2017
Minithumbup
By:
Feb 17,2017
0 people found
this helpful
Dear House simple. Thank you for selling my property at the fraction of cost that it would have cost should I have gone with an estate agent. I have used an estate agent in the past and fund the process long winded, expensive and down right dishonest. My property was undervalued and at the last moment we found out the property was sold to an investor, it was never put on the market and advertised yet they asked for the full percentage. I wont ever use an estate agent again. House simple has...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 17,2017
Minithumbup
By:
Feb 17,2017
1 people found
this helpful
Ok and helpful if you manage to speak to them or they respond to emails. Not the quickest at responding to 3rd parties either (vendors, solicitors, estate agents etc). We've found that you actually have to do most of the work yourselves and the real benefit is the quality of the photographer provided and the hosting services for the property. Good value for money from that point of view but i did expect better service....
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Comment on agent fees
Provided you are prepared to do the hard work you cant complain about the price and savings over high street agents.
Was this helpful? Yes
Feb 16,2017
Minithumbdown
By:
Feb 16,2017
0 people found
this helpful
Whilst the fees are considerably lower than your conventional estate agent you have to be prepared to all of the chasing yourself . I loved the fact I could write my own property description and add my own photos and the valuation was done quickly . Where it has fallen down is that I'm still waiting for the EPC to he uploaded (even the guy who came out to do it advised I shouldn't use you !) I sold in 5 days albeit you are still chasing viewers for feedback , surely you can see that I've sold ! ...
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Was this helpful? Yes
By: Nina
Feb 17, 2017
View all comments (2)
Yes I have been contacted by Toni and very pleased to hear that she will now be my point of contact . Long may the improved service continue . Housesimple is a great concept in house selling / buying and they could be brilliant if they were a bit quicker and on the ball . ...
Feb 15,2017
Minithumbup
By:
Feb 15,2017
0 people found
this helpful
Housesimple was fast, efficient and with low costs and no hidden commission. Being able to control my own viewing and have personal interaction with buyers meant that my house sold in just 9 days. I would absolutely recommend this company....
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Comment on agent fees
Amazing fees- low, upfront cost with no hidden charges or commission. This is the way I like to do business.
Was this helpful? Yes
Feb 14,2017
Minithumbdown
By:
Feb 14,2017
1 people found
this helpful
We are in process of putting our house on market with them but despite contacting them a number of times about not yet being sent the valuation they have still not yet called back. Will probably now go with another agent as they obviously don't want our business and customer contact is poor...
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Was this helpful? Yes
Feb 10,2017
Minithumbup
By:
Feb 10,2017
0 people found
this helpful
This is an excellent service. The viewing arrangements are very slick and the texting and emailing facility means you know what is going on at all times. There has always been someone to phone if needed and they are helpful and friendly. Very reasonable prices....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 10,2017
Minithumbup
By:
Feb 10,2017
0 people found
this helpful
From day one everything was simple to use on my phone, i could track and control my viewings which was perfect. I got my first offer in the first week and asked a member from the call center to deal with the buyers. Everyone i ever spoke to from house simple were great and made me feel like they cared which i find rare these days. I still cant get over the price its crazy good value i will only ever use this company although im not planning to move again for some years lol...
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Comment on agent fees
Brilliant
Was this helpful? Yes
Jan 27,2017
Minithumbup
By:
Jan 27,2017
0 people found
this helpful
Simple stuff, gets you on Rightmove which is all you need nowadays. Quite a neat viewings booking arrangement system. Communication through online system sometimes odd but usually found a way. Had to request the free For Sale board, EPC upload and chase up listing when system wasn't as intuitive as it should be. Having a dedicated contact would have received 5 stars, but instead you get the sense you're just a number and being dealt with by multiple call centre people. Negotiators pretty ...
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Comment on agent fees
I took the £1495 option, no sale, no fee. Still a saving of in excess of £2,000 but for what you get it still seems high. You'd expect the level of service / support to go up for the higher price but it felt like I was pretty much treated the same as anyone else. You don't get the sense that the call handlers or firm is really working for you but I guess that's what online is - DIY advertising, DIY chasing and DIY negotiating. All round an OK experience but could be so much better.
Was this helpful? Yes
Jan 25,2017
Minithumbdown
By:
Jan 25,2017
4 people found
this helpful
I am buying a house from house simple and they are very slow to respond and unhelpful in bringing this sale to a conclusion. Only seem to undertake the first part of the sale and don't give an overall service once an offer has been made...
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Was this helpful? Yes
Jan 23,2017
Minithumbdown
By:
Jan 23,2017
1 people found
this helpful
Well at the moment I've been on the website 2 months with no viewers for our property. This may change and post accordingly but can't help feeling at the moment no sale and fee in six months time. Good service or just convenient cash grab? Things may change. Hopefully!!!!...
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Comment on agent fees
Can't say at moment. May be surprised by ongoing events!
Was this helpful? Yes
Jan 20,2017
Minithumbup
Charlotte Fitzgerald
By:
Jan 20,2017
0 people found
this helpful
Excellent customer service made me aware of the fees and what it involved. They called me several times to make sure all was right...
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Comment on agent fees
Very good
Was this helpful? Yes
Jan 20,2017
Minithumbdown
By:
Jan 20,2017
2 people found
this helpful
Appalling service at times, cant get through on the phone, constantly repeating my personal details for a call back. Poor updates and not enough customer focus in my opinion, i am not happy....
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Comment on agent fees
Good, but false economy as the service is poor
Was this helpful? Yes
Jan 13,2017
Minithumbup
By:
Jan 13,2017
0 people found
this helpful
Brilliant efficient service that saved me £5000. Staff allways polite and proffestional and friendly. Highly recommended company that I would encourage Anyone wishing to sell /buy ....
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Comment on agent fees
Excellent value for money
Was this helpful? Yes
Jan 06,2017
Minithumbup
By:
Jan 06,2017
0 people found
this helpful
I love house simple, they really made selling my house that simple. Absolutely fantastic customer service and didn't need to worry about anything the great staff took care of everything and were only a phone call away if I had any questions. This really is the future of selling your home....
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Comment on agent fees
I saved 5000 with house simple. They have different options that will suit anybody's needs.
Was this helpful? Yes
Dec 18,2016
Minithumbup
By:
Dec 18,2016
0 people found
this helpful
HouseSimple, Made it very Simple, Superb Service from start to finish !!!!! Why pay THOUSANDS when you could pay HUNDREDS !!!!!!!! Highly Recommended, in fact you would have to be Simple not to use them. my local agent's charge a minimum of 1.5% that's £8910.00 on my property HouseSimple are charging 1/10th of that. l would without hesitation use them again, my thanks to all the team at HouseSimple for making it VERY SIMPLE . Roger Berkeley-Mills....
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Comment on agent fees
VERY, VERY GOOD FEE STRUCTURE !!!!!!!!!!
Was this helpful? Yes
Dec 17,2016
Minithumbup
By:
Dec 17,2016
0 people found
this helpful
Very clever and efficient service and incredible value. Gives you control of your viewings and builds relationships which helps during the sale process. Housesimple have responded to every request promptly. They answer the telephone quickly and staff are professional....
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Comment on agent fees
Excellent choice and value!
Was this helpful? Yes
Dec 09,2016
Minithumbup
Louise Hart
Louise Hart
By:
Dec 09,2016
0 people found
this helpful
Only had Bungalow on market 8 weeks and it sold. Highly recommend selling through House Simple. Never be afraid to sell privately yourself, done this twice now and would highly recommend. Always kept up to date....
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Comment on agent fees
I paid upfront and saved lots of money
Was this helpful? Yes
Dec 09,2016
Minithumbup
Emma Bishop
Naomi Chin
By:
Dec 09,2016
0 people found
this helpful
Thanks to House Simple selling my house was exactly that - SIMPLE. I was kept informed and advised every step of the way, which, as I am new to this game, was very helpful. The customer support team were always there to help....
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Comment on agent fees
Agent's fees are extremely competitive and much less than High Street Estate Agents.
Was this helpful? Yes
Nov 29,2016
Minithumbup
By:
Nov 29,2016
0 people found
this helpful
I have bought a property for which Housesimple acted as agents, let my property through Housesimple and have now used them to sell my home. I am impressed with their services and particularly their online system, which is efficient and easy to follow. I would have no hesitation in recommending them. With Housesimple I have felt that I really know where I am. Their valuation process was also extremely thorough and accurate....
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Comment on agent fees
Great savings over a high street agent!
Was this helpful? Yes
Nov 26,2016
Minithumbup
Beccie Davies
By:
Nov 26,2016
0 people found
this helpful
I have been really impressed with the service from House Simple and would have no hesitation in recommending them and using them again myself in the future. They contact me regularly with updates and the online portal provides instant access to information on how my sale is progressing. The staff are very helpful and have clearly been trained in providing excellent customer service. You need to be prepared to spend time setting up the account and writing your house particulars right at the ou...
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Comment on agent fees
More than reasonable. A saving of over £7000 speaks for itself!
Was this helpful? Yes
Nov 26,2016
Minithumbup
Emma Bishop
Lucy Ward
By:
Nov 26,2016
0 people found
this helpful
Housesimple I would recommend as it is ideal for looking for property to sell or buy as most people nowadays use the internet to search for what they are wanting. Always contactable and easy to get through to someone who is also always helpful....
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Comment on agent fees
The fees are realistic and you do not feel you are being ripped off
Was this helpful? Yes
Nov 16,2016
Minithumbup
By:
Nov 16,2016
0 people found
this helpful
Overall, I'm very happy with HouseSimple and have already recommended them to friends. It was very easy to create the advert for my property, professional photos were taken within days of signing up and the property sold within 1 week of being on the market! Selling through HouseSimple saved me thousands compared with high street estate agents. On the negative side, they don't seem to employ enough staff to man the phones, and rarely called me back within a reasonable time period, I always h...
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Comment on agent fees
The fees are very good. It makes you realise how much we have all been overpaying high street estate agents.
Was this helpful? Yes
Nov 12,2016
Minithumbup
Amy Bell
By:
Nov 12,2016
0 people found
this helpful
What drew me to house simple in all honesty was the price of fixed fee and no sale no fee. I was however a little disappointed with that as when you don't use there conveyance recommendations etc the price goes up by about £500! Which is not made clear on first sight. However regardless of that it is a fantastic way to sell your house. You can create your own advert and edit it as much as you like. Your in control of your own viewings and offers but help is only at the end of the phone if...
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Comment on agent fees
Please see above
Was this helpful? Yes
Areas covered

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Last updated at 9:39 AM 06/05/2015 by allAgents

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Last updated at 9:39 AM 06/05/2015 by allAgents

Awards won by Housesimple

Individual Branch Awards

Emma Bishop - no image available Emma Bishop
15 reviews

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Louise Hart - no image available Louise Hart
Property Sales Manager
25 reviews

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Naomi Chin - upload your photo Naomi Chin
Sales Progression Administrator
4 reviews

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Lucy Ward - upload your photo Lucy Ward
Sales Progression Administrator
2 reviews

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Charlotte Fitzgerald - upload your photo Charlotte Fitzgerald
Sales Administrator
4 reviews

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Hannah Maxwell - upload your photo Hannah Maxwell
PA & Office Manager
0 reviews

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Jenny Spalding - upload your photo Jenny Spalding
Property Viewings Manager
0 reviews

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Toni Roberts - upload your photo Toni Roberts
Viewing Administrator
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Matthew Painting - upload your photo Matthew Painting
Viewing Administrator
0 reviews

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Izzy Hanscombe - upload your photo Izzy Hanscombe
Viewing Administrator
0 reviews

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Monty Smith - upload your photo Monty Smith
Viewing Administrator
0 reviews

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Kate Rixon - upload your photo Kate Rixon
Viewing Administrator
1 reviews

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Georgina Olley - upload your photo Georgina Olley
Viewing Administrator
0 reviews

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Grace Giles - upload your photo Grace Giles
Viewing Administrator
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Sophie Gamble - upload your photo Sophie Gamble
Viewing Administrator
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Rosie Atkins - upload your photo Rosie Atkins
Viewing Administrator
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Julia Kemp - upload your photo Julia Kemp
Viewing Administrator
0 reviews

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Clare Cranmer - upload your photo Clare Cranmer
Viewing Administrator
0 reviews

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Richard Lee - upload your photo Richard Lee
Sales Manager
0 reviews

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Jenny Barber - upload your photo Jenny Barber
Sales Administrator
0 reviews

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Tom Dalton - upload your photo Tom Dalton
Sales Administrator
0 reviews

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Dan Birch - upload your photo Dan Birch
Sales Administrator
0 reviews

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David Cornes - upload your photo David Cornes
Sales Administrator
0 reviews

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Amy Bell - upload your photo Amy Bell
Sales Administrator
2 reviews

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Courtney Prince - upload your photo Courtney Prince
Sales Administrator
1 reviews

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Zoe Byford - upload your photo Zoe Byford
Sales Progression Administrator
0 reviews

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Jake Brenchley - upload your photo Jake Brenchley
Sales Progression Administrator
0 reviews

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Beccie Davies - upload your photo Beccie Davies
Sales Progression Administrator
1 reviews

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Lewis Kane - upload your photo Lewis Kane
Sales Progression Administrator
0 reviews

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Jordon Dobney - upload your photo Jordon Dobney
Sales Progression Administrator
0 reviews

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Joanne Morris - upload your photo Joanne Morris
Finance Manager
0 reviews

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Susan Smith - upload your photo Susan Smith
Sales Administrator
0 reviews

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Tom Holmes - upload your photo Tom Holmes
Business Development Manager
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Glynn Perkin - upload your photo Glynn Perkin
CTO
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Michelle O'Callaghan - upload your photo Michelle O'Callaghan
Area Manager
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Samantha Loveridge - upload your photo Samantha Loveridge
Marketing Executive
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Lucy Barnes - upload your photo Lucy Barnes
Marketing Assistant
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Olly Nevard - upload your photo Olly Nevard
Lead Developer
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Tom Cant - upload your photo Tom Cant
Lead Developer
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Shaun Bokenham - upload your photo Shaun Bokenham
Web Developer
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Luke Oliff - upload your photo Luke Oliff
Web Developer
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Yacob Abada - upload your photo Yacob Abada
Web Developer
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Steve Edwards - upload your photo Steve Edwards
Web Developer
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George Waters - upload your photo George Waters
Web Developer
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Web Developer
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Firm Address

Skyview House, 9 Church Field Road
Sudbury
Suffolk
CO10 2YA
0333 331 4046



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