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Skyview House, 9 Church Field Road
Sudbury
Suffolk
CO10 2YA
0845 603 9909

 


Properties for sale
Properties for rent
Jul 08,2016
Minithumbup
By:
Jul 08,2016
0 people found
this helpful
Why pay more? The internet is the way forward and is usurping the traditional high street estate agents. House Simple made the selling of my house easy. Sold in just over a week for a fraction of the cost compared to the high street agents. What's not to like?...
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Comment on agent fees
The fees were the main reason for us signing up to house simple
Was this helpful? Yes
Jul 05,2016
Minithumbup
By:
Jul 05,2016
0 people found
this helpful
House Simple got the process started very quickly. Photos were taken and our house was on the market in a couple of days and we sold in just under a month. No regrets about paying the upfront fee and saving a lot of money compared to other estate agents! I really like the concept but my only worries are that other people/viewers are not familiar with the service and directly messaging the sellor yet so there is some confusion over who to contact, and also that the House Simple agents do not acti...
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Comment on agent fees
Very good price.
Was this helpful? Yes
Jun 30,2016
Minithumbup
By:
Jun 30,2016
0 people found
this helpful
The whole process is simple and easy to use. If you have any queries there is help at the end of the phone. I called a couple of times and always received a quick response. I would definitely use Housesimple again and would recommend them....
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Comment on agent fees
The fees are reasonable and a lot less than going through an estate agent with marketing costs/etc.
Was this helpful? Yes
Jun 27,2016
Minithumbup
By:
Jun 27,2016
0 people found
this helpful
House Simple is the best thing we ever did. It was a simple process - managing the viewings, writing the blurb etc is hardly rocket science - and we sold within a week. We saved around £11,000 - the high street agents must be quaking in their boots as this is surely the future of estate agency....
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Comment on agent fees
absolutely incredible - £495 vs the £11,000 we would have paid on the high street!
Was this helpful? Yes
Jun 21,2016
Minithumbup
By:
Jun 21,2016
0 people found
this helpful
Absolutely the best thing we did was to go with House Simple. From the start the whole process was fantastic, we had full control of our advert, immediate responses to our and our buyers questions from the friendly House Simple team. We were kept fully informed by them from the initial request for pictures through to completion. We saved over �4,000 compared to a high street agent and had better visibility and involvement in viewings with the really easy to use online portal. We sold within...
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Comment on agent fees
Fantastic value for money
Was this helpful? Yes
Jun 21,2016
Minithumbup
By:
Jun 21,2016
0 people found
this helpful
This was a simple and straightforward process, with friendly and helpful staff. No problems were encountered. It was very good value for money....
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Was this helpful? Yes
Jun 17,2016
Minithumbup
By:
Jun 17,2016
0 people found
this helpful
I have found house simple to be a perfect match to our needs. The valuation and photos were taken and uploaded quickly, and were to a much higher quality than the agent ones taken previously (we were temporarily on with an agent). I liked managing the viewings myself as I felt in control of the process, but whenever they were needed, house simple were very helpful on the phone and would chase feedback etc if required. So far they have seemed to be efficient managing the sale process post o...
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Comment on agent fees
Amazing
Was this helpful? Yes
Jun 07,2016
Minithumbup
By:
Jun 07,2016
0 people found
this helpful
Hard to fault the speed of getting a buyer which took about 24 hours from the advert going live so that part (the most important I guess) was fine. Photographer was ok but had to be chased to upload photos. Didn't really get any input on marketing/price so it felt like a bit of a DIY exercise but if you're comfortable with that then that's fine. I think more meaningful communication about the process from sign up to the advert going live would be better. After the property was sold and the memo ...
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Comment on agent fees
Good
Was this helpful? Yes
May 31,2016
Minithumbup
By:
May 31,2016
1 people found
this helpful
Overall good service. Positive outcome in shorter than expected time frame. Had some problems with the website which randomly threw me back to the login page for no apparent reason. Had some interest from people via Rightmove and Zoopla but never any appointments. I suspect some part of this process is broken. The only major irritant was the "reminder over kill". I really did not need a robotic phone call after I had already received an email and definitely not late at night....
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Was this helpful? Yes
May 30,2016
Minithumbup
By:
May 30,2016
0 people found
this helpful
This is the second property we have sold through House Simple, we are very happy with them and will use them again if/when selling another property. The only thing we would change is the amount of text and emails we get that are repeated, the property was on the market for a fortnight before it was sold and we had 124 text messages and a lot of emails, which seems a bit excessive. Thank you, Dave and Pam Dawes....
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Comment on agent fees
Good.
Was this helpful? Yes
May 27,2016
Minithumbup
By:
May 27,2016
0 people found
this helpful
I found the site really easy to use. The staff are very helpful. First class service. Would recommend them t...
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Comment on agent fees
Good
Was this helpful? Yes
May 13,2016
Minithumbup
By:
May 13,2016
0 people found
this helpful
Great efficient service. Valuer came out within a few days took great pictures and developed the floor plans and all was uploaded with no hassle. House sold within a month and house simple carried out all the negotiations and kept me up to date fully. Would highly recommend....
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Comment on agent fees
Good fees far better than other estate agents
Was this helpful? Yes
By: Jo
May 14, 2016
Excellent professional service with regular updates. Floor plans and lots photos done for market appraisal - all these put on draft particulars so you do need to do the legwork to get all photos perfect and write a good description. I had two issues / questions over this and was happy with prompt assistance. When you are ready you "Go Live" and we had five viewings lined up within 48 hours - all done direct with us via email and text prompts from Housesimple - so easy and no one in the....
May 13,2016
Minithumbup
By:
May 13,2016
0 people found
this helpful
Within 10 days of instructing HouseSimple, the professional photos were taken, valuation report and floor plans produced, the 'For Sale' sign put up, listed on Rightmove and other websites and SOLD! We were really impressed with the service and communication and would highly recommend HouseSimple!...
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Comment on agent fees
The fees were cheaper then their competitors but there was no compromise in the service, which was excellent.
Was this helpful? Yes
Apr 29,2016
Minithumbup
By:
Apr 29,2016
0 people found
this helpful
I found the service quick and efficient. The property was sold in a week. I used their conveyances which is quick, but be prepared to upload lots of information. As yet the service is not complete so making further comment at this time would be wrong....
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Comment on agent fees
Unknown
Was this helpful? Yes
Apr 13,2016
Minithumbdown
By:
Apr 13,2016
1 people found
this helpful
I hope you will have the patience to read my review, it is rather long-winded but I think it is very important to warn people of the problems with House Simple's customer service and their misleading terms by describing exactly what happened to me. Initially, leading up to the photographs being taken, House Simple were fine – they quickly emailed and telephoned me to confirm my instructions, answered politely and efficiently some queries , and organised a photographer on the ...
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What agent could do to change your mind?
Comment on agent fees
Misleading as described above
Was this helpful? Yes
By: Louise Hart
Apr 15, 2016
Thank you for your review Jill, we have been in email correspondence regarding the issues you have addressed. As we have discussed we really do appreciate all feedback from our vendors to help improve our ongoing customer service. I look forward to your next correspondence so we can review the matter further.....
Apr 08,2016
Minithumbup
By:
Apr 08,2016
0 people found
this helpful
Economical, quick and simple. Our house sold within 48 hours. Efficient customer call centre, helpful and friendly. Saved at least 2k on estate agent fee's....
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Comment on agent fees
Very reasonable.
Was this helpful? Yes
Apr 04,2016
Minithumbup
By:
Apr 04,2016
0 people found
this helpful
Having sold a few houses before though high street estate agents at what I considered to be a very high cost, I started to look for alternatives. I found a few online estate agents and found the web site for house simple to be easier to navigate than others. It also showed what you get for your money. I paid just £495 inc VAT, I had 3 viewings booked within 24hrs and sold within 3 weeks. They were very supportive all the way through and provide a truly professional service. I'd recommend...
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Comment on agent fees
Great value
Was this helpful? Yes
Apr 04,2016
Minithumbup
By:
Apr 04,2016
0 people found
this helpful
Very pleased with the service, house simple sold my house within 2 months after advertising with them. I'd previously used a local estate agents for 6 months and was not impressed with levels of service from these. Being able to edit the photos and description is a great plus point as these appear immediately....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 26,2016
Minithumbup
By:
Mar 26,2016
0 people found
this helpful
After much shopping around and trawling through dozens of both High Street and online estate agents for a reasonable service and price, I opted for HouseSimple. This was due to the extensive services offered and most importantly the very reasonable price, which was much lower than the High Street agencies. Furthermore the instructions for setting up the sale were straightforward. Contact with HouseSimple has been easy both via telephone and through the website. I've made a good sale in a reason...
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Comment on agent fees
Excellent
Was this helpful? Yes
Mar 24,2016
Minithumbup
By:
Mar 24,2016
0 people found
this helpful
A great way to sell your property. As most buyers look online these days I thought I'd save a lot of expense by using HouseSimple. Having been quoted £1800 + VAT by two local estate agents I decided to try HouseSimple at £495 inc VAT. I had my first viewing within 2 hours on being on Rightmove!! I had 4 viewings in 5 days and the house sold. I had another 3 viewing booked which I cancelled, I really couldn't have sold it any quicker. You do have to write your own sales pitch but that...
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Comment on agent fees
Excellent. £495 inc VAT
Was this helpful? Yes
Mar 19,2016
Minithumbup
By:
Mar 19,2016
0 people found
this helpful
A great way of selling your home without the expense. However I was less than happy with the shocking, dark, 'professional' photos their photographer had taken (the usual one was on holiday. ) They were so bad I had to take my own and when I complained they wanted to charge me to have them taken again! Absolutely shocking and I'm sure that held up people viewing my property....
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Was this helpful? Yes
Mar 11,2016
Minithumbup
By:
Mar 11,2016
0 people found
this helpful
Housesimple was a very easy way to market my property. I liked the fact I was able to manage my listing rather than having an high street agent 'pretend' to know about your property. The photographs were good quality and the for sale board was delivered efficiently and displayed prominently. The floor plans did take a while to be uploaded onto my profile+I did think they could have been of slightly better quality, however considering the low cost price I paid who am I to complain+I was still a...
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Comment on agent fees
Excellent
Was this helpful? Yes
Mar 11,2016
Minithumbup
By:
Mar 11,2016
0 people found
this helpful
HouseSimple - simply brilliant. Customer service is excellent. Staff are very friendly and helpful. Dashboard is very user-friendly. I would recommend HouseSimple without hesitation...
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Comment on agent fees
Fees are extremely reasonable and very good value.
Was this helpful? Yes
Mar 09,2016
Minithumbup
By:
Mar 09,2016
0 people found
this helpful
I was a little nervous about using an on line property agent, but the friendly efficient staff made it very easy. What most impressed me was the patience of the staff, even when they were asked quite basic questions. Much better than using a High Street Agent....
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Comment on agent fees
Very good fees, especially when you include the conveyancing team.
Was this helpful? Yes
Mar 03,2016
Minithumbup
By:
Mar 03,2016
0 people found
this helpful
For the price you can't go wrong! initially I had my doubts about using Housesimple as I've never come across them before. Though after reading reviews from various sites I took the plunge. In all honesty it was the best decision I made. The process behind the scenes still requires improving, and potential buyers and sellers to the concept require further guidance and help. Putting that aside, once you master the system it's quite easy to use. The key benefit, not just saving thousands of pounds...
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Comment on agent fees
very good
Was this helpful? Yes
Feb 19,2016
Minithumbup
By:
Feb 19,2016
0 people found
this helpful
Value for money is incredible. They do everything an estate agent normally does, except viewings. Personally, I'd prefer to do the viewings, as nobody knows more about the house than i do. Website is mostly easy to use, and very convenient to accept viewing etc online. A few critisisms. - Their contact phone number is a bit annoying to use, as it brings you through options that are irrelevant to a seller. Like arranging viewings etc. There should be a seperate number for sellers. - When ...
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Comment on agent fees
Good. Actually - amazing
Was this helpful? Yes
Feb 11,2016
Minithumbup
By:
Feb 11,2016
0 people found
this helpful
I was a little sceptical about using an online agency but Housesimple were fantastic from start to finish. Very professional and helpful throughout. We also saved over �1500.00 on fees. Would definitely recommend Housesimple and will use them in the future for selling any properties....
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Was this helpful? Yes
Feb 04,2016
Minithumbup
By:
Feb 04,2016
1 people found
this helpful
Online Estate Agency is the future. We do all our searching through Rightmove and Zoopla and not in a office. HouseSimple use all of these and through there portal it is very easy to add and remove information and update pictures and descriptions. What most appealed to us was the price difference between high Street and Online. The cheapest high street quote we could find was around �2500.00 House simple out of all the online agents we looked at came in at �395.00 FOR THE SAME SERVICE...
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Comment on agent fees
High street best price was £2500 House Simple selling Fee £395 which includes Sale Board, Professional photographer, advertising on Rightmove, Zoopla and many other sites. I could not see any added benefit from going with a high street agent.
Was this helpful? Yes
Feb 01,2016
Minithumbup
By:
Feb 01,2016
0 people found
this helpful
I have been extremely happy with HouseSimple from the rapid response of organising a photographer to come from my initial request to the after sales support. The photos were fantastic, and uploaded within a couple of hours. The support fantastic from curtesy calls to returning my calls. Our house sold after 6 days from the first viewing. The after sales and their conveyance team have so far been efficient, helpful and supportive. I love they way you feel in control being able to write and amend ...
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Comment on agent fees
Fantastic value for money saving us thousands in traditional estate agent fees
Was this helpful? Yes
Jan 29,2016
Minithumbup
By:
Jan 29,2016
0 people found
this helpful
House Simple delighted me from start to finish. I engaged them during the Christmas holiday, their lovely photographer promptly took professional pictures within a few days. Once I submitted my draft listing my house was on Zoopla and Rightmove within 24 hours. Then unexpectedly I sold it after only 9 days! I must say you cannot fault House Simple for their great communication from start to finish, the online chat facility is second to none. I used it for queries I had with the process and got a...
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Comment on agent fees
Good fees. Lowest I found online.
Was this helpful? Yes
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
11 2 0 0 234 13 1 0 3 9

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Review Statistics for Foxtons

Valuation and Fee Performance
71 % customers were satisfied with agent's fees 87 % accuracy of agent's valuations

Sales and lettings value statistics
Price range of properties sold by the agent Price range of properties rented by the agent
 
Minimum:83000 Minimum:275
Maximum:2370000 Maximum:12013

Review Summary

 
Total Reviews:764
Total Ratings:770
First Review:24/04/2007
Latest Review:30/04/2015
Overall Review Performance
 
Recommend:518
Disapprove:252
Satisfaction:68 %

 

Individual Services Review Performance
 
From Landlords From Tenants From Vendors From Buyers
 
Recommend:45 Recommend:166 Recommend:190 Recommend:78
Disapprove:38 Disapprove:137 Disapprove:14 Disapprove:5
Satisfaction:55 % Satisfaction:55 % Satisfaction:94 % Satisfaction:94 %

 
Surveys Conveyancing Lettings (Prospect) Sales (Prospect)
 
Recommend:0 Recommend:0 Recommend:21 Recommend:13
Disapprove:0 Disapprove:1 Disapprove:23 Disapprove:30
Satisfaction:- Satisfaction:0 % Satisfaction:48 % Satisfaction:31 %

 
They manage our building They are our factor They manage our estate
 
Recommend:0 Recommend:0 Recommend:0
Disapprove:2 Disapprove:0 Disapprove:0
Satisfaction:0 % Satisfaction:- Satisfaction:-

Agent Fees

No fees set.
Created at 9:39 AM 06/05/2015. Last updated at 9:39 AM 06/05/2015 by allAgents


Complaints Procedure

No procedure set.
Created at 4:05 PM 05/06/2014. Last updated at 9:39 AM 06/05/2015 by allAgents
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