HouseSimple.com is an award-winning online estate agency that's reinventing the way people in the UK sell their homes.

We've streamlined the property selling process using innovative technology, expert support and greater control for the customer to make it easier, quicker and more affordable. We've done all of this while maintaining the highest standards.

But it doesn't stop there. We're constantly looking for new and creative ways to make our services even better without increasing the
Read full description...HouseSimple.com is an award-winning online estate agency that's reinventing the way people in the UK sell their homes.

We've streamlined the property selling process using innovative technology, expert support and greater control for the customer to make it easier, quicker and more affordable. We've done all of this while maintaining the highest standards.

But it doesn't stop there. We're constantly looking for new and creative ways to make our services even better without increasing the cost for our customers.

“ Full Marks... ”

Jul 07,2018
Minithumbup
By: 'Coffey'
Jul 07,2018
2 people found
this helpful
Full Marks, here, thanks to the Sales Progression Team, but most especially the v capable Chloe, who skilfully & professionally managed two v difficult sales for us - the second to completion. Thank you to Melissa also, who oversaw things in Chloe's absence, as ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ Great Service... ”

Jul 05,2018
Minithumbup
By: 'Val'
Jul 05,2018
1 people found
this helpful
Everyone I dealt with was excellent especially Will Rodda, sold my property quickly despite it being a slow time of the year, have another to sell at the end of the year and will certainly use them again. Very well done!...
read full review
Comment on agent fees
Excellent value
Was this helpful? Yes

“ Great Service... ”

Jul 04,2018
Minithumbup
By: 'Val'
Jul 04,2018
1 people found
this helpful
Excellent service from Matthew Ling, he has gone the extra mile to help with the exchange on our new property. He has kept me informed every step of the way and I cannot fault the service he gave....
read full review
Was this helpful? Yes

“ No estate agents, just a website... ”

May 31,2018
Minithumbdown
By: 'Angelina'
May 31,2018
3 people found
this helpful
They didn't offer us estate agents services, never sent one around or an evaluator. They didn't write a description for our property, never mind putting in effort of highlighting the best features, nothing. Our bungalow is up for sale from December 2017 and we ...
read full review
Was this helpful? Yes

“ dreadful service... ”

May 25,2018
Minithumbdown
By: 'fed up'
May 25,2018
2 people found
this helpful
One viewing in 5 months, no sale no fee option. Poor photos, had to send my own to them. Poor marketting. As I am not in the property, I paid up front for multiple hosted viewing package (£295), as I was assured that there would be multiple ...
read full review
Comment on agent fees
do not pay for hosted viewings unless necessary. Exthortion.
Was this helpful? Yes
Mar 01,2018
Minithumbdown
By: 'AK'
Mar 01,2018
5 people found
this helpful
Terrible. Less than one star rating 1. With first property: arranging viewing was horrendous. have to arrange viewings online which is a good thing but their website is not well designed. Arranged a viewing for 11:30 but the vendor was notified that I will be arriving at 8...
read full review
Comment on agent fees
BAD
Was this helpful? Yes
Feb 26,2018
Minithumbdown
By: 'Paul'
Feb 26,2018
4 people found
this helpful
Caught out with their £300 hidden fee for not using their lawyers - they then reported my trust pilot review for using the words "hidden fee" and "underhanded"... Hilarious - when wrong from start to finish even getting my completion date wrong. ...
read full review
Comment on agent fees
£1000 agent fee + £300 penalty for not using their lawyers.
Was this helpful? Yes
Sep 16,2017
Minithumbup
By: 'JaneM'
Sep 16,2017
2 people found
this helpful
Relatively straight forward process, professional photographs from a third party, slightly incorrect floor plan, took far too long for the for sale board to go up (on a main road so important!). Viewings were simple to book in with the option of messaging the viewer ...
read full review
Comment on agent fees
Fees have been reduced since I signed up
Was this helpful? Yes
Aug 10,2017
Minithumbdown
By: 'Joe'
Aug 10,2017
7 people found
this helpful
Terrible communication. The platform is good and allowed for me to meet with the seller who showed me around the house which was lovely. However once I put an offer in everything went wrong. The seller was trying to communicate with me via house simple ...
read full review
Was this helpful? Yes
Aug 08,2017
Minithumbdown
By: 'Sunday Odunsi'
Aug 08,2017
6 people found
this helpful
Listed flat in Febuary and have had only 2 viewings. Made a complaint and no response. Listed with an Estate agent and have had more than 40 viewings with 5 offers....
read full review
Comment on agent fees
Not worth it
Was this helpful? Yes
Jul 28,2017
Minithumbdown
By: 'Dave'
Jul 28,2017
6 people found
this helpful
Couldn't sell the house in a number of months. Allowed people to book viewings in the past, advised people the property was sold and took up to 4 weeks to respond to message. I have withdrawn from sale with these due to another agent selling within 24 ...
read full review
Comment on agent fees
I would advise no sale no fee, as if they are guaranteed your money then there is no incentive to sell your property.
Was this helpful? Yes
Jul 19,2017
Minithumbup
By: 'N'
Jul 19,2017
0 people found
this helpful
Just about to go live and Annabel has been so helpful and made me feel a lot more relaxed about it all. Thanks Annabel...
read full review
Comment on agent fees
Good
Was this helpful? Yes
May 13,2017
Minithumbdown
By: 'Farooq'
May 13,2017
13 people found
this helpful
I would recommend paying a little bit more and opting to go for a proper estate agent. That little bit extra will get you a real estate agent service. Housesimple has no real vetting procedure and you will have so many timewasters walking through your ...
read full review
Was this helpful? Yes
Apr 26,2017
Minithumbdown
By: 'jakub123'
Apr 26,2017
6 people found
this helpful
Simple fact: Housesimple are the most pathetic agency out there. I've tried a few and all have proved useless in a big way but this one is the worst, by far. I did a search for my property on their laughable website and it DID ...
read full review
Comment on agent fees
no fee no sale. Thank god for that
Was this helpful? Yes
Apr 05,2017
Minithumbdown
By: 'AVOID AT ALL COSTS !'
Apr 05,2017
7 people found
this helpful
They don't answer the phone, they don't get back to you, their response to this is that "they are really busy at the moment" lol!Their business model is awful *....I tried for 5 weeks to give them my solicitor details, no exaggeration....nothing. ...
read full review
Comment on agent fees
no comment
Was this helpful? Yes
Mar 13,2017
Minithumbdown
By: 'Gayle'
Mar 13,2017
10 people found
this helpful
BEWARE - Once they take your money, they have no interest in speaking to you. I sold my house nearly a week ago, but I haven't heard from them, so with the help of my Solicitor, I am having to do the conveyancing myself. I ...
read full review
Comment on agent fees
Expensive when they do absolutely nothing in return
Was this helpful? Yes
Mar 02,2017
Minithumbdown
By: 'AMBIGUOUS INFO'
Mar 02,2017
5 people found
this helpful
when i took out house simple's selling option you had the choice of paying before or after to reduce the costs. i paid before . i also took out their conveyancing option - that's all it said. no other explanation. later on down the line i ...
read full review
Was this helpful? Yes
By: douglas
Mar 03, 2017
View all comments (1)
ps. they have now dropped the £75 for DEALING ? with NONE EXISTENT mortgage but now i have even been charged an estate agents fee of £30 !!!!!. WHAT ESTATE AGENT. I HAVE ONLY USED HOUSE SIMPLE AND ALREADY PAID THE UPFRONT FEE. " do NOT under any circumstances use these incompetent people for conveyancing UNLESS YOU WANT TO BE RIPPED OFF . YOUR CHOICE. ...
Feb 25,2017
Minithumbup
By: 'Karen and Dean'
Feb 25,2017
1 people found
this helpful
There were some initial glitches with floor plan, however, Rosie and Amy were very efficient and helpful at sorting these out. We have only been on the market 3 weeks and had 2 viewings on the same day. Both buyers offered and Penny and Courtney negotiated to ...
read full review
Comment on agent fees
We chose the upfront fixed price, Excellent value for money.
Was this helpful? Yes
Feb 25,2017
Minithumbup
By: 'LR21'
Feb 25,2017
0 people found
this helpful
I chose House Simple after seeing dreadful photos of my home with a regular estate agent that I was planning to sell with. I was assured that House Simple use professional photographers - really important when most people check online sites before deciding to view. ...
read full review
Comment on agent fees
Excellent value. I chose the option to pay on completion when the money has gone through from the sale.
Was this helpful? Yes
Feb 24,2017
Minithumbup
By: 'Sajchico'
Feb 24,2017
0 people found
this helpful
Was quite simple to get started, I guess that's where they got the name idea lol,had the photos done wrote my own property description which was nice as who better than you knows your home still use the basic agents template and was Live ...
read full review
Comment on agent fees
Fees are very competitive and reasonable and with a few options to chose from helps to fit with your circumstances.
Was this helpful? Yes
Feb 17,2017
Minithumbup
By: 'J Stevens'
Feb 17,2017
0 people found
this helpful
Dear House simple. Thank you for selling my property at the fraction of cost that it would have cost should I have gone with an estate agent. I have used an estate agent in the past and fund the process long winded, expensive and down ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Feb 17,2017
Minithumbup
By: 'Bingham'
Feb 17,2017
4 people found
this helpful
Ok and helpful if you manage to speak to them or they respond to emails. Not the quickest at responding to 3rd parties either (vendors, solicitors, estate agents etc). We've found that you actually have to do most of the work yourselves and the real ...
read full review
Comment on agent fees
Provided you are prepared to do the hard work you cant complain about the price and savings over high street agents.
Was this helpful? Yes
Feb 16,2017
Minithumbdown
By: 'Do not use'
Feb 16,2017
4 people found
this helpful
Whilst the fees are considerably lower than your conventional estate agent you have to be prepared to all of the chasing yourself . I loved the fact I could write my own property description and add my own photos and the valuation was done quickly . Where ...
read full review
Was this helpful? Yes
By: Nina
Feb 17, 2017
View all comments (2)
Yes I have been contacted by Toni and very pleased to hear that she will now be my point of contact . Long may the improved service continue . Housesimple is a great concept in house selling / buying and they could be brilliant if they were a bit quicker and on the ball . ...
Feb 15,2017
Minithumbup
By: 'Aimée'
Feb 15,2017
0 people found
this helpful
Housesimple was fast, efficient and with low costs and no hidden commission. Being able to control my own viewing and have personal interaction with buyers meant that my house sold in just 9 days. I would absolutely recommend this company....
read full review
Comment on agent fees
Amazing fees- low, upfront cost with no hidden charges or commission. This is the way I like to do business.
Was this helpful? Yes
Feb 14,2017
Minithumbdown
By: 'jane'
Feb 14,2017
4 people found
this helpful
We are in process of putting our house on market with them but despite contacting them a number of times about not yet being sent the valuation they have still not yet called back. Will probably now go with another agent as they obviously don't ...
read full review
Was this helpful? Yes
Feb 10,2017
Minithumbup
By: 'Satsuma'
Feb 10,2017
0 people found
this helpful
This is an excellent service. The viewing arrangements are very slick and the texting and emailing facility means you know what is going on at all times. There has always been someone to phone if needed and they are helpful and friendly. Very reasonable prices....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Feb 10,2017
Minithumbup
By: 'Sam carson'
Feb 10,2017
0 people found
this helpful
From day one everything was simple to use on my phone, i could track and control my viewings which was perfect. I got my first offer in the first week and asked a member from the call center to deal with the buyers. Everyone i ...
read full review
Comment on agent fees
Brilliant
Was this helpful? Yes
Jan 27,2017
Minithumbup
By: 'Peter'
Jan 27,2017
0 people found
this helpful
Simple stuff, gets you on Rightmove which is all you need nowadays. Quite a neat viewings booking arrangement system. Communication through online system sometimes odd but usually found a way. Had to request the free For Sale board, EPC upload and chase up listing when ...
read full review
Comment on agent fees
I took the £1495 option, no sale, no fee. Still a saving of in excess of £2,000 but for what you get it still seems high. You'd expect the level of service / support to go up for the higher price but it felt like I was pretty much treated the same as anyone else. You don't get the sense that the call handlers or firm is really working for you but I guess that's what online is - DIY advertising, DIY chasing and DIY negotiating. All round an OK experience but could be so much better.
Was this helpful? Yes
Jan 25,2017
Minithumbdown
By: 'Sandra, plymouth'
Jan 25,2017
7 people found
this helpful
I am buying a house from house simple and they are very slow to respond and unhelpful in bringing this sale to a conclusion. Only seem to undertake the first part of the sale and don't give an overall service once an offer has been ...
read full review
Was this helpful? Yes
Jan 23,2017
Minithumbdown
By: 'Pissed off'
Jan 23,2017
4 people found
this helpful
Well at the moment I've been on the website 2 months with no viewers for our property. This may change and post accordingly but can't help feeling at the moment no sale and fee in six months time. Good service or just convenient cash grab? Things ...
read full review
Comment on agent fees
Can't say at moment. May be surprised by ongoing events!
Was this helpful? Yes
Areas covered

NAEA TPOS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
12 2 0 0 277 21 2 2 3 16

Agent Fees

No fees set.
Last updated at 4:11 PM 14/07/2017 by allAgents

Complaints Procedure

No procedure set.
Last updated at 4:11 PM 14/07/2017 by allAgents

Awards won by Housesimple

Individual Branch Awards


Opening hours




.

Book FREE Valuation

Agent logo