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    Ryan Zhu
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    Chelsea
Houseen Lettings is committed to offering landlords and tenants in Brighton and Hove the best service possible. Our team of professionals know the area inside out, we have proven in-depth knowledge of property management and letting and will always ensure that you can trust us to make letting & renting a property a straightforward, worry-free affair.

62 Church Road
Hove
East Sussex
BN3 2FP
01273 652222

 
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Properties for sale
Properties for rent
Dec 02,2016
Minithumbdown
By:
Dec 02,2016
0 people found
this helpful
Absolutely shocking! Do not use these agents they are very unprofessional! Do not pay any money to them until you make sure they have signed the contract first! Things happen in life but the unfriendly way in which we dealt with is beyond any kind of professionalism! Three days before move date to be told sorry it fell through! They where informed three days prior to this it was not going through but left it till today to say anything! Leaving two young men virtually homeless!with a I don't give...
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Comment on agent fees
High but average for the area although they do charge an inventory fee which are have not heard of before of an additional 60 pounds!
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Oct 12,2016
Minithumbdown
By:
Oct 12,2016
0 people found
this helpful
DO NOT USE THIS AGENCY!! Please do read these reviews from fellow tenants! The prices are extortionate!! You will be forced to not being able to move in your property for fear of leaving a mark on the walls. Your deposit will not be given back to you as they will claim it to purchase objects that they should pay for i.e light bulbs and previous damage left by builders that had been recorded and photographed....
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Comment on agent fees
All fees are sky high! Deposits, admin fees, insufficient invoice information and they will reply in just the right amount of time to not be able to settle with TDS deposit scheme. It is not worth the hassle
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Nov 17,2015
Minithumbdown
By:
Nov 17,2015
0 people found
this helpful
Dreadful experience. Delayed start of tenancy by a week, and didn't give us these extra days on the end of the tenancy. Tumble drier broke early and was never fixed despite regular requests. Oven broken and dangerous emitting smell of gas, and front door failed to lock, as well as the shower tripping all electric fuses in the house. these three issues persisted for 2 months despite at least 5 requests to be solved, including 2 in person when the agents were coming round trying to rent out the ho...
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What agent could do to change your mind?
Agency fees were astronomically high. Administration fees were astoundingly high, and then we found out they are taking an amount of the admin fees for profit and then charging the admin work to a 3rd party with the remainder of our "admin fee". This third party company delayed the start of our tenancy by several days, so on top of being extortionate, they impeded the entire situation.
Comment on agent fees
Agency fees were astronomically high. Administration fees were astoundingly high, and then we found out they are taking an amount of the admin fees for profit and then charging the admin work to a 3rd party with the remainder of our "admin fee". This third party company delayed the start of our tenancy by several days, so on top of being extortionate, they impeded the entire situation.
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Jun 30,2014
Minithumbup
By:
Jun 30,2014
0 people found
this helpful
I rented a property from this company and have been very pleased with the service provided. They negotiated with the landlord to reduce the cost after my rent renewal, which was much appreciated. I would recommend the company to others....
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Apr 24,2014
Minithumbdown
By:
Apr 24,2014
1 people found
this helpful
I DO NOT RECOMMEND TO ANYONE STAYING IN HERE. Worst agency I have ever been with (and I have changed 3 for all 4 years of my uni life!) They are irresponsible and they don\'t give a **** if you have any problems with the house. They just care about having their money the right time. Too expensive for that hole I am leaving in. Don\'t do the same mistake as I did. I am a postgraduate and I had a power cut more that 5 times (so far!), toilet was flooded twice and I am paying 500 for this ****hous...
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What agent could do to change your mind?
fire them and hire people who don\'t care only about money and their sleep!
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Nov 28,2013
Minithumbdown
By:
Nov 28,2013
5 people found
this helpful
I would suggest to anyone to AVOID this agency. In my experience with them, they have shown to be unprofessional and incompetent. They are not part of any professional body or protection scheme (as of Spring 2013), so you\'re on your own if anything goes wrong. And given how absent minded they can be, things will probably go wrong. In my case an appliance advertised online and put *in the inventory* was missing. When they were informed about it they apologised for their oversight but said the...
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Jun 16,2012
Minithumbdown
By:
Jun 16,2012
6 people found
this helpful
Pretty dangerous company, had many issues with them, a couple being, fake gas safety certificates, no EPC certificates, our deposit wasn't protected for almost 2 years even when they did protect it it was the wrong email and wrong mobile number, no inventory for 2 years, and general major disrepair's throughout. They are unwilling to cooperate, and generally fuelled by money rather than sense. There main excuse is they are too busy, I worry for the rest of the tenants they have....
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Areas covered
  • BN1
  • BN2
  • BN3
  • BN4

ARLA TPOS DPS TDS SAGEagent


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Agent Fees

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Last updated at 1:23 PM 08/09/2016 by Stacey Ponman

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Last updated at 1:23 PM 08/09/2016 by Stacey Ponman

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Ryan Zhu - upload your photo Ryan Zhu
1 reviews

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Chelsea  - upload your photo Chelsea
1 reviews

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