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    Ryan Zhu
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    Chelsea
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    Debbie
Houseen Lettings is committed to offering landlords and tenants in Brighton and Hove the best service possible. Our team of professionals know the area inside out, we have proven in-depth knowledge of property management and letting and will always ensure that you can trust us to make letting & renting a property a straightforward, worry-free affair.

62 Church Road
Hove
East Sussex
BN3 2FP
01273 652222

 
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May 24,2017
Minithumbup
Ryan Zhu
Debbie
By:
May 24,2017
0 people found
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Ryan and Debbie do a fantastic job in renting all three of my properties in Brighton - check out and mid term inspections are professional very happy...
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Comment on agent fees
normal
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May 02,2017
Minithumbup
Debbie
By:
May 02,2017
0 people found
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Houseen are a friendly and honest group of individuals, who have helped myself and my partner settle into our first flat together with nothing but praise for our one year stay in Hove. Each issue has been resolved quickly and easily with no fear of costs or expectation. Debbie especially, is a kind and very helpful person, who replies quickly to emails or phone calls and updates us regularly on any changes or upcoming events. Overall a fantastic agency and one of high recommendation!...
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May 02,2017
Minithumbup
By:
May 02,2017
0 people found
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We have found all the staff at Houseen to be most helpful and professional in all their management duties. I would recommend them to anyone who is looking to have their residential properties managed....
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Comment on agent fees
Very fair
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Apr 28,2017
Minithumbup
Debbie
By:
Apr 28,2017
0 people found
this helpful
We found a studio flat in Brighton and Debbie was really helpful in explaining what we needed to do and when by. The service was really efficient. Debbie readily answered all our queries and we have been really happy with the process....
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Comment on agent fees
We have found fees generally pricey when looking for property as Brighton is an expensive place to live.
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Apr 28,2017
Minithumbup
Debbie
By:
Apr 28,2017
0 people found
this helpful
We found a studio flat in Brighton and Debbie was really helpful in explaining what we needed to do and when by. The service was really efficient. Debbie readily answered all our queries and we have been really happy with the process....
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Comment on agent fees
We have found fees generally pricey when looking for property as Brighton is an expensive place to live.
Was this helpful? Yes
Apr 27,2017
Minithumbup
Ryan Zhu
By:
Apr 27,2017
0 people found
this helpful
As a Landlord, I have only had really positive dealings with Ryan and Debbie who have always been professional, friendly and very quick at dealing with any issues no matter how big or small. Wouldn't dream of using any other Agents!...
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Comment on agent fees
Very fair especially considering the great service and rental yield.
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Apr 26,2017
Minithumbup
Debbie
By:
Apr 26,2017
0 people found
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I contacted Houseen as I was looking for a one bedroom apartment in the centre of Brighton. Annie made arrangements for me to view 2 properties. A mutual time was confirmed and the viewing process worked really well. After, there was no pressure to commit. I made a decision to rent the property, almost immediately, and called their office. All costs/agents fees were discussed with Debbie. Debbie was extremely helpful in explaining all aspects of the rental and talking through the tenancy agreem...
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Apr 11,2017
Minithumbup
Debbie
By:
Apr 11,2017
0 people found
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Thank you to Debbie and the other staff at Houseen. Debbie went out of her way to try and help me with getting the property i wanted. Granted it wasn't a smooth running but Debbie and her team didn't stop until it was all completed! Would highly recommend Houseen! Thank you for all you help!...
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Comment on agent fees
Worthit
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Oct 12,2016
Minithumbdown
By:
Oct 12,2016
0 people found
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DO NOT USE THIS AGENCY!! Please do read these reviews from fellow tenants! The prices are extortionate!! You will be forced to not being able to move in your property for fear of leaving a mark on the walls. Your deposit will not be given back to you as they will claim it to purchase objects that they should pay for i.e light bulbs and previous damage left by builders that had been recorded and photographed....
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Comment on agent fees
All fees are sky high! Deposits, admin fees, insufficient invoice information and they will reply in just the right amount of time to not be able to settle with TDS deposit scheme. It is not worth the hassle
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Nov 17,2015
Minithumbdown
Chelsea
By:
Nov 17,2015
0 people found
this helpful
Dreadful experience. Delayed start of tenancy by a week, and didn't give us these extra days on the end of the tenancy. Tumble drier broke early and was never fixed despite regular requests. Oven broken and dangerous emitting smell of gas, and front door failed to lock, as well as the shower tripping all electric fuses in the house. these three issues persisted for 2 months despite at least 5 requests to be solved, including 2 in person when the agents were coming round trying to rent out the ho...
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What agent could do to change your mind?
Agency fees were astronomically high. Administration fees were astoundingly high, and then we found out they are taking an amount of the admin fees for profit and then charging the admin work to a 3rd party with the remainder of our "admin fee". This third party company delayed the start of our tenancy by several days, so on top of being extortionate, they impeded the entire situation.
Attached Files
Comment on agent fees
Agency fees were astronomically high. Administration fees were astoundingly high, and then we found out they are taking an amount of the admin fees for profit and then charging the admin work to a 3rd party with the remainder of our "admin fee". This third party company delayed the start of our tenancy by several days, so on top of being extortionate, they impeded the entire situation.
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Jun 30,2014
Minithumbup
By:
Jun 30,2014
0 people found
this helpful
I rented a property from this company and have been very pleased with the service provided. They negotiated with the landlord to reduce the cost after my rent renewal, which was much appreciated. I would recommend the company to others....
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Apr 24,2014
Minithumbdown
By:
Apr 24,2014
1 people found
this helpful
I DO NOT RECOMMEND TO ANYONE STAYING IN HERE. Worst agency I have ever been with (and I have changed 3 for all 4 years of my uni life!) They are irresponsible and they don\'t give a **** if you have any problems with the house. They just care about having their money the right time. Too expensive for that hole I am leaving in. Don\'t do the same mistake as I did. I am a postgraduate and I had a power cut more that 5 times (so far!), toilet was flooded twice and I am paying 500 for this ****hous...
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What agent could do to change your mind?
fire them and hire people who don\'t care only about money and their sleep!
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Nov 28,2013
Minithumbdown
By:
Nov 28,2013
5 people found
this helpful
I would suggest to anyone to AVOID this agency. In my experience with them, they have shown to be unprofessional and incompetent. They are not part of any professional body or protection scheme (as of Spring 2013), so you\'re on your own if anything goes wrong. And given how absent minded they can be, things will probably go wrong. In my case an appliance advertised online and put *in the inventory* was missing. When they were informed about it they apologised for their oversight but said the...
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Jun 16,2012
Minithumbdown
Ryan Zhu
By:
Jun 16,2012
6 people found
this helpful
Pretty dangerous company, had many issues with them, a couple being, fake gas safety certificates, no EPC certificates, our deposit wasn't protected for almost 2 years even when they did protect it it was the wrong email and wrong mobile number, no inventory for 2 years, and general major disrepair's throughout. They are unwilling to cooperate, and generally fuelled by money rather than sense. There main excuse is they are too busy, I worry for the rest of the tenants they have....
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Areas covered
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Last updated at 1:23 PM 08/09/2016 by Stacey Ponman

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Last updated at 1:23 PM 08/09/2016 by Stacey Ponman

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Ryan Zhu - upload your photo Ryan Zhu
3 reviews

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Chelsea  - upload your photo Chelsea
1 reviews

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Debbie  - upload your photo Debbie
6 reviews

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