Houseen
3.9/5, 25 reviews
72% recommended
67% lettings valuation accuracy
86% lettings fee satisfaction
Houseen Lettings is committed to offering landlords and tenants in Brighton and Hove the best service possible. Our team of professionals know the area inside out, we have proven in-depth knowledge of property management and letting and will always ensure that you can trust us to make letting & renting a ... show more Houseen Lettings is committed to offering landlords and tenants in Brighton and Hove the best service possible. Our team of professionals know the area inside out, we have proven in-depth knowledge of property management and letting and will always ensure that you can trust us to make letting & renting a property a straightforward, worry-free affair.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 67% 86% £450 £1,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 0 15 7 0 0 0 0 0 0
Areas covered
  • BN1
  • BN2
  • BN3
  • BN4
Address

62 Church Road
Hove
East Sussex
BN3 2FP
01273 652222

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
ARLA TPOS Lettings TPOS DPS TDS SAGEagent
Latest Properties

No Properties

“Terrible customer service, arrange viewings without 24h notice...”

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Jan 11,2019
Minithumbdown
By: 'Old'
Jan 11,2019
1 people found
this helpful
These guys are terrible, they arrange viewings to the houses they are renting without letting the old tenants know. When you address this with them, they are not bothered. They either enter the house without notice or then agree a viewing with a possible future ...
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Comment on agent fees
No idea, probably too high for what you get
Was this helpful? Yes

“I moved from Birmingham to Hove for work just over ......”

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Feb 18,2018
Minithumbdown
By: 'SteveGJ'
Feb 18,2018
0 people found
this helpful
I moved from Birmingham to Hove for work just over a year ago. I had never leased before and Debbie was superb in sorting all the necessary paperwork out etc. She was also really helpful in getting a number of issues with the apartment sorted ...
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Comment on agent fees
The fees are on par with most other letting agents I looked at prior to settling on my current home
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“I have been a tenant with houseen for 18 months with ......”

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Feb 13,2018
Minithumbup
By: 'Grant'
Feb 13,2018
0 people found
this helpful
I have been a tenant with houseen for 18 months with no problems, any small issues have been sorted quickly and professionally. The office team are always friendly...
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“Debbie is very helpful and supportive, always quick to respond ......”

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Feb 09,2018
Minithumbup
By: 'Magda'
Feb 09,2018
0 people found
this helpful
Debbie is very helpful and supportive, always quick to respond with pragmatic and friendly advice and a can do attitude. I know Debbie had my back when I had a power cut (one of those things that can happen) and I would recommend Debbie and ...
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Comment on agent fees
Reasonable
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“Debbie has always been prompt with responses and happy to ......”

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Feb 08,2018
Minithumbup
By: 'Billy'
Feb 08,2018
1 people found
this helpful
Debbie has always been prompt with responses and happy to help as much as possible. Couldn't be happier with my first flat and how quick the process was to move in. I hope to stay in my new home and with Houseen for years to ...
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“I have been a tenant of Houseen for many years ......”

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Feb 08,2018
Minithumbup
By: 'Michele'
Feb 08,2018
0 people found
this helpful
I have been a tenant of Houseen for many years and the service I have received has been nothing short of impeccable. Debbie and her team have been fantastic and are very attentive to my needs. A very professional and approachable company. Any request for ...
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“Houseen provided me with a fair and straight up contract ......”

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Oct 30,2017
Minithumbup
By: 'GRP'
Oct 30,2017
0 people found
this helpful
Houseen provided me with a fair and straight up contract with no hidden fees or nasty ongoing surprises, as many of the other Brighton agencies that I've dealt with in the past 18 years of renting in this city have. And I'm very happy in the ...
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Comment on agent fees
Good
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“I must say Houseen is very reliable. Their service is ......”

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Oct 25,2017
Minithumbup
By: 'TJ'
Oct 25,2017
0 people found
this helpful
I must say Houseen is very reliable. Their service is good. Debbie is very kind, she responds immediately and she helped me a lot.Ryan is extremely helpful who handles all the matter on time. Overall I would recommend Houseen Lettings....
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“After moving out from Brighton, I realised how good the ......”

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Aug 24,2017
Minithumbup
By: 'Ben'
Aug 24,2017
0 people found
this helpful
After moving out from Brighton, I realised how good the service at Houseen is (my new letting agent in a different part of the country isn't exactly efficient). I mainly dealt with Debbie who has always been quick to reply to my emails and sort ...
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Comment on agent fees
Just like all other agencies.
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“Houseen are very professional and efficient. Upon viewing a property ......”

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Jul 30,2017
Minithumbup
By: 'Alan'
Jul 30,2017
0 people found
this helpful
Houseen are very professional and efficient. Upon viewing a property all the paper work was quickly sorted to enable the start of the tenancy promptly, mostly to thanks of Debbie. Before starting the tenancy a very good volume of information/FAQ's was supplied - this ...
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“The after-sales serves is so nice, and the staff is ......”

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Jul 26,2017
Minithumbup
By: 'JL'
Jul 26,2017
0 people found
this helpful
The after-sales serves is so nice, and the staff is very patient and nice to give help even after i off hired the apartment....
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“Ryan and Debbie do a fantastic job in renting all ......”

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May 24,2017
Minithumbup
By: 'hamish'
May 24,2017
0 people found
this helpful
Ryan and Debbie do a fantastic job in renting all three of my properties in Brighton - check out and mid term inspections are professional very happy...
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Comment on agent fees
normal
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“Houseen are a friendly and honest group of individuals, who ......”

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May 02,2017
Minithumbup
By: 'Flat'
May 02,2017
0 people found
this helpful
Houseen are a friendly and honest group of individuals, who have helped myself and my partner settle into our first flat together with nothing but praise for our one year stay in Hove. Each issue has been resolved quickly and easily with no fear of ...
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“We have found all the staff at Houseen to be ......”

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May 02,2017
Minithumbup
By: 'Rentmoor'
May 02,2017
0 people found
this helpful
We have found all the staff at Houseen to be most helpful and professional in all their management duties. I would recommend them to anyone who is looking to have their residential properties managed....
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Comment on agent fees
Very fair
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“We found a studio flat in Brighton and Debbie was ......”

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Apr 28,2017
Minithumbup
By: 'Daisy'
Apr 28,2017
0 people found
this helpful
We found a studio flat in Brighton and Debbie was really helpful in explaining what we needed to do and when by. The service was really efficient. Debbie readily answered all our queries and we have been really happy with the process....
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Comment on agent fees
We have found fees generally pricey when looking for property as Brighton is an expensive place to live.
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“We found a studio flat in Brighton and Debbie was ......”

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Apr 28,2017
Minithumbup
By: 'Daisy'
Apr 28,2017
0 people found
this helpful
We found a studio flat in Brighton and Debbie was really helpful in explaining what we needed to do and when by. The service was really efficient. Debbie readily answered all our queries and we have been really happy with the process....
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Comment on agent fees
We have found fees generally pricey when looking for property as Brighton is an expensive place to live.
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“As a Landlord, I have only had really positive dealings ......”

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Apr 27,2017
Minithumbup
By: 'Gary'
Apr 27,2017
0 people found
this helpful
As a Landlord, I have only had really positive dealings with Ryan and Debbie who have always been professional, friendly and very quick at dealing with any issues no matter how big or small. Wouldn't dream of using any other Agents!...
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Comment on agent fees
Very fair especially considering the great service and rental yield.
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“I contacted Houseen as I was looking for a one ......”

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Apr 26,2017
Minithumbup
By: 'EXCELLENT'
Apr 26,2017
0 people found
this helpful
I contacted Houseen as I was looking for a one bedroom apartment in the centre of Brighton. Annie made arrangements for me to view 2 properties. A mutual time was confirmed and the viewing process worked really well. After, there was no pressure to commit. I ...
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“Thank you to Debbie and the other staff at Houseen. ......”

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Apr 11,2017
Minithumbup
By: 'Chrystal'
Apr 11,2017
0 people found
this helpful
Thank you to Debbie and the other staff at Houseen. Debbie went out of her way to try and help me with getting the property i wanted. Granted it wasn't a smooth running but Debbie and her team didn't stop until it was all completed! ...
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Comment on agent fees
Worthit
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“DO NOT USE THIS AGENCY!! Please do read these reviews ......”

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Oct 12,2016
Minithumbdown
By: 'Ash'
Oct 12,2016
1 people found
this helpful
DO NOT USE THIS AGENCY!! Please do read these reviews from fellow tenants! The prices are extortionate!! You will be forced to not being able to move in your property for fear of leaving a mark on the walls. Your deposit will not be given ...
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Comment on agent fees
All fees are sky high! Deposits, admin fees, insufficient invoice information and they will reply in just the right amount of time to not be able to settle with TDS deposit scheme. It is not worth the hassle
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“Dreadful experience. Delayed start of tenancy by a week, and ......”

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Nov 17,2015
Minithumbdown
By: 'Greenwilder'
Nov 17,2015
1 people found
this helpful
Dreadful experience. Delayed start of tenancy by a week, and didn't give us these extra days on the end of the tenancy. Tumble drier broke early and was never fixed despite regular requests. Oven broken and dangerous emitting smell of gas, and front door failed ...
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What agent could do to change your mind?
Agency fees were astronomically high. Administration fees were astoundingly high, and then we found out they are taking an amount of the admin fees for profit and then charging the admin work to a 3rd party with the remainder of our "admin fee". This third party company delayed the start of our tenancy by several days, so on top of being extortionate, they impeded the entire situation.
Attached Filesnbsp;
Comment on agent fees
Agency fees were astronomically high. Administration fees were astoundingly high, and then we found out they are taking an amount of the admin fees for profit and then charging the admin work to a 3rd party with the remainder of our "admin fee". This third party company delayed the start of our tenancy by several days, so on top of being extortionate, they impeded the entire situation.
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“I rented a property from this company and have been ......”

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Jun 30,2014
Minithumbup
By: 'Ray'
Jun 30,2014
0 people found
this helpful
I rented a property from this company and have been very pleased with the service provided. They negotiated with the landlord to reduce the cost after my rent renewal, which was much appreciated. I would recommend the company to others....
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“I DO NOT RECOMMEND TO ANYONE STAYING IN HERE. Worst ......”

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Apr 24,2014
Minithumbdown
By: 'tenant'
Apr 24,2014
2 people found
this helpful
I DO NOT RECOMMEND TO ANYONE STAYING IN HERE. Worst agency I have ever been with (and I have changed 3 for all 4 years of my uni life!) They are irresponsible and they don't give a **** if you have any problems with the house. They just ...
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What agent could do to change your mind?
fire them and hire people who don't care only about money and their sleep!
Attached Filesnbsp;
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“I would suggest to anyone to AVOID this agency. In ......”

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Nov 28,2013
Minithumbdown
By: 'Tenant'
Nov 28,2013
5 people found
this helpful
I would suggest to anyone to AVOID this agency. In my experience with them, they have shown to be unprofessional and incompetent. They are not part of any professional body or protection scheme (as of Spring 2013), so you're on your own if anything goes wrong. ...
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“Pretty dangerous company, had many issues with them, a couple ......”

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Jun 16,2012
Minithumbdown
By: 'UnluckyTenant'
Jun 16,2012
6 people found
this helpful
Pretty dangerous company, had many issues with them, a couple being, fake gas safety certificates, no EPC certificates, our deposit wasn't protected for almost 2 years even when they did protect it it was the wrong email and wrong mobile number, no inventory for 2 years, and ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 1:23 PM 08/09/2016 by Stacey Ponman

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