House2Homes Estate Agency
0/5, 0 reviews
0% recommended
0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
'Here at House2Homes we would like to welcome you to our and yours All The Agents Page. House2Homes is one of the leading estate and letting agents in Leicester, where service is at the heart of everything we do. We provide a traditional estate agency service but with ... show more 'Here at House2Homes we would like to welcome you to our and yours All The Agents Page. House2Homes is one of the leading
estate and letting agents in Leicester, where service is at the heart of everything we do. We provide a traditional estate agency service but with a modern twist. We do this by ensuring that we are able to do all we can to ensure a smooth transition from your current property to your new home. With over 23 years experience in the Leicestershire Property Market we pride ourselves with knowledge and experience. At House2Homes, we are prepared to go the extra mile to ensure our clients are satisfied with the service provided. We pride ourselves to make sure your experience whether buying or selling is handled with the right care and attention you deserve.

We conduct valuations, we also also market leaders in POA Matters

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Areas covered
Address

51 Montague Road
Leicester
Leicestershire
LE2 1TJ
0116 429 7988

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Complaints Procedure

House2Homes Estate Agency Internal Complaints Handling

With House2Homes Estate Agency, we will not give you a reason to complain, However if you feel you need to, our Complaint policy is set out below. If you have a complaint relating to House2Homes Estate Agency Limited, we would ask you to talk to us about the issue or concern you may have. The first stage is by emailing us at enquiries@house2homesestateagency.co.uk or writing a letter to:

House2Homes, 15 Ariane Place, Waterside, Leicester, LE4 5AL

Your letter should clearly state why you are dissatisfied. Our team will aim to deal with the complaint efficiently and fairly in accordance with our complaints procedure A letter of acknowledgement will be sent to you within three (3) working days. This will allow the company to carry out an investigation in regards to your compliant. We may ask for additional information, if this is required to assist in resolving the matter. A formal written outcome of this investigation will be sent to you within 8 weeks.

In all but exceptional cases, upon receipt of your complaint, House2Homes Estate Agency will have issued you with its final response by letter, this will be accompanied by the Ombudsman for Estate Agents Consumer Guidelines. If you are still not satisfied with the action taken by House2Homes Estate Agency you can write to:

The Property Ombudsman

Milford House

43-45 Milford Street

Salisbury

Wiltshire

SP1 2BP



Telephone: 01722 333306

Email: admin@pos.co.uk



The Ombudsman for Estate Agents will consider your complaint, taking in to account any points made by yourself and that of House2Homes Estate Agency



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Complaint Received

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Compliant acknowledged within three working days of receipt

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Full and Thorough Investigation Undertaken.

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Written Outcome of Investigation issued within 15 working Days

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Eight Weeks

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Consumer Remains Unsatisfied

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Issue a written statement setting out the review findings and expressing your final viewpoint, Including any offer made

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Undertake a prompt and detached review by staff not involved in the transaction

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Internal complaints handling concluded
Last updated at 4:42 PM 17/01/2019 by Smital

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