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Properties for rent
Aug 21,2017
Minithumbdown
By: 'Mary'
Aug 21,2017
0 people found
this helpful
I was unable to view the house I let in person because I arranged it from abroad. The photos they showed me were misleading, and the house was damaged, dirty, and mouldy. My cat did cause some damage to a carpet, which I was happy to pay for, but they withheld my entire deposit, claiming that I caused damage that was there when I moved in. Agents were also very rude and gave little notice when showing the property. I would never use their services again....
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Comment on agent fees
Fine
Was this helpful? Yes
Aug 04,2017
Minithumbdown
By: 'Carmen'
Aug 04,2017
0 people found
this helpful
I approach Foxtons to let my flat in Croydon. I signed an agreement They never let me know when they had potential tenants in my property. As we have cameras in the building Reception, and the fob Foxtons had keeps a record of the entries., We could see when they were going in and out of my property, and I can confirm that Foxtons employees were going in (using) & out of my property without potential tenants, but on their own (They had no reason to do so). This is all recorded. they have ...
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Comment on agent fees
Fees are extortionate. More that twice that of others and, once you sign the tenant in, you are stuck with them for years .
Was this helpful? Yes
Jul 27,2017
Minithumbdown
Carlo Crismann
By: 'Muhammad'
Jul 27,2017
1 people found
this helpful
We gave an offer for a flat and the landlord accepted. Then we provide them with all documents they have required and we signed the contract to move in on 22/07/2014. However, when we wanted to receive the key for the property they refused saying they need to check with the home office first ( as my wife was still waiting for her application to be processed by the Home office). We explained to them and also provide them with a letter from our solicitor to confirm that she is legal and she has th...
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Comment on agent fees
Far
Was this helpful? Yes
Jul 20,2017
Minithumbup
Shamila Daley
By: 'LKewis'
Jul 20,2017
0 people found
this helpful
The service I received was excellent and the speed in which they were able to secured a new tenant for my property exceeded my expectations. All members of staff involved in the letting process were highly professional and I would have no hesitation in recommending them or using them again in the future....
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Jul 17,2017
Minithumbdown
By: 'Lyda'
Jul 17,2017
0 people found
this helpful
Awful experience. We have been lied to from the start, the contract between ourselves and the landlord has been changed after we signed the lease, they didnt provide contact details to the landlord until we moved what resulted in lots of troubles for us. The furniture listed in the contract and which we have seen during the viewing have been removed so we moved to an empty house with no beds and no other alternative accommodation. The house was filthy and the door broken so we were not able to l...
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Was this helpful? Yes
Jul 11,2017
Minithumbdown
By: 'Louise'
Jul 11,2017
0 people found
this helpful
Foxtons' service is absolutely awful. They pressure you to send the deposit and Foxtons' fees but then they totally don't care about their customers! Agents can't efficiently and quickly troubleshoot issues and it takes weeks to solve issues. They are terrible at keeping you updated and you need to send them daily reminders not to forget you otherwise they won't do anything. Worst rent agency experience, would absolutely not recommend Foxton to tenants....
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Comment on agent fees
Expensive for very poor services.
Was this helpful? Yes
Jul 04,2017
Minithumbdown
By: 'Lola'
Jul 04,2017
0 people found
this helpful
Foxtons are the worst bunch of bullies. Have made the mistake of going with them for my agents again and was stuck with them for three years. They have not been helpful in any way and have been trying to charge extra money wherever they can. Please trust my judgement and do not go with Foxtons. They will rip you off and laugh at you over the phone....
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Was this helpful? Yes
Jun 29,2017
Minithumbdown
andy
andrew
By: 'covert'
Jun 29,2017
0 people found
this helpful
Guys, please, check on everything those guys say twice!!! When we finally moved in the property we bought from them, we found: Dirty baking dish in dirty oven, broken and badly glued toilet seat, not functioning sliding door, not functioning dishwasher, red wine fresh stains on allegedly cleaned carpet, a big cat pee stain on the same allegedly cleaned carpet, a few dirty shelves in the fridge, debris and dirt in the storage drawers, dirty shower and bath, not functioning shower thermostat, dir...
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Was this helpful? Yes
Jun 27,2017
Minithumbdown
By: 'John'
Jun 27,2017
0 people found
this helpful
Every time I heard Foxtons was a nightmare, I didn't realise how bad it could be. But after a few hours into my new flat I already got a sense of what my next year is going to be like. Hell. First of all, the Property Manager, Anett Nemes, never showed up to inspect the flat before I moved in or show me around. The keys (I still don't have a full set of keys by the way, if I need to take the trash out, for example, I have to ask one of the neighbours to let me back in) were left for me to pic...
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Was this helpful? Yes
Jun 14,2017
Minithumbdown
By: 'Arte'
Jun 14,2017
0 people found
this helpful
Don't do any business with them! I've had a lot of issues during my 3 years contract with Foxtons, such as they've fixed my broken shower only two weeks later and what they want from you is only money. At the stage of check out I paid 240£ for professional cleaning and they didn't even threw food from the fridge! And now Foxtons isn't giving me my deposit back because they want me to pay more money to clean the fridge! After you pay them 6 mounts in advance for flat and they realise that y...
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Was this helpful? Yes
Jun 06,2017
Minithumbdown
William Campbell
James Stevenson
By: 'Sushi'
Jun 06,2017
3 people found
this helpful
Foxtons Sutton treated me disgracefully and may treat you the same way, avoid them. I believe they discriminated against me because after chasing me to market my house with them and making multiple promises and even wanting to bring viewers before I had instructed them, they refused my instruction application without giving me any reason, leaving me high and dry. I was left stranded throughout the May Bank Holiday weekend as it meant my house was not on the market. Foxtons made the decision ...
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Comment on agent fees
Extortionate
Was this helpful? Yes
May 31,2017
Minithumbdown
By: 'Fiery'
May 31,2017
1 people found
this helpful
worst experience ever. It was a nightmare from the day I paid deposit and fee they just started to unlawfully evict me and did not respect my rights. I was victim of racist and discriminating behaviour...
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Was this helpful? Yes
May 27,2017
Minithumbdown
By: 'Veronica'
May 27,2017
1 people found
this helpful
Overall a nightmare. When the trying to find a place to rent they were very helpful, but once I found a flat as soon as I moved in, there was mould in the shower, washing machine and the refrigerator did not work. All of my food keeps going off and whenever I call foxtons to find a solution they just direct me to the landlord who is nonexisting. Very disapointed and would not recomend foxtons to anyone, my experience has been a nightmare and Ive lost so much money on food since everything goes b...
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Was this helpful? Yes
May 22,2017
Minithumbup
By: 'Rhonda'
May 22,2017
1 people found
this helpful
I have rented a property through the Stoke Newington office of Foxtons, and was assigned Ben Parkes as my property manager. Nearing now the end of my lease, I can now attest to the fact that he is professional, responsive, understanding and respectful throughout the year. All my questions were responded to within a couple of hours, he assigned a back-up in case he was away, and suggested a number of workarounds to deal with situations where the landlady was completely indifferent, distant and un...
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Comment on agent fees
I find Foxtons agent fees pricey, but my property manager was worth the money.
Was this helpful? Yes
May 09,2017
Minithumbdown
By: 'neveragainfoxtons'
May 09,2017
0 people found
this helpful
Foxtons decided to forget to tell me on completion day that ine if the tenants (who had punched the seller the day previously) hadn't dropped off their keys. I found that one out as I picked up the other set. I was pretty scared by that. That was after 6 months of lies and contradictions....
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Was this helpful? Yes
May 06,2017
Minithumbdown
By: 'Anon'
May 06,2017
1 people found
this helpful
Avoid, avoid, avoid. Valued the property too high, took ages to sell, lied to the buyer and would not stop harassing us. Never again....
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Was this helpful? Yes
Apr 26,2017
Minithumbdown
By: 'Anon.'
Apr 26,2017
1 people found
this helpful
Foxtons are by far the worst agency I have come across. I had the unfortunate situation that the flat I wanted was on the market with Foxtons, had it been on with another agent also I would definitely have gone with them. Besides the consistent nagging and getting involved with solicitors when they didn't need to, their stories never added up about what was happening. Luckily I had the experience of having been an estate agent so I could be quite comfortable on when to ignore them . On day of...
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Was this helpful? Yes
Mar 25,2017
Minithumbdown
By: 'VAF'
Mar 25,2017
1 people found
this helpful
I am a landlord. Using Foxtons to rent through was a bad choice. High fees for a poor service. They employ young untrained staff. Their training is bad. they lie the whole time and contradict each other!! I will never use them again. Luckily another agent stepped in and rented my property immediately. They are Andrews of Barnet. A professional company and much cheaper...
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Comment on agent fees
A joke!!
Was this helpful? Yes
Mar 10,2017
Minithumbdown
By: 'Katarina'
Mar 10,2017
2 people found
this helpful
Absolutely abysmal service. Pushy and rude. There are tonnes of decent independent agencies who do not charge ridiculous and completely unjustifiable fees! Check out fees and a 420£ admin fee?! Absolute joke. Please find an independent landlord and you will find them much more helpful and pleasant and so much cheaper. The government really needs to do something against such predatory pricing coming from these absurd agencies!...
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Was this helpful? Yes
Feb 20,2017
Minithumbup
By: 'Zhirlz Hart'
Feb 20,2017
0 people found
this helpful
I think Vicci Smith is working extremely hard to find me a home.I have been extremely busy and fussy and she has empathy with the perception and reality of my situation. Vicci is completely, committed, attentive and knows exactly what I'm looking for. It is such a shame that the architects and the builders don't have the same desires for living space that most people require to have a home rather than somewhere to just live. Thank you Vicci...
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Comment on agent fees
I'm surprised to say that I think Foxtons are rather a good job. I'm not selling through Foxtons but they will probably find me somewhere to live.
Was this helpful? Yes
Feb 17,2017
Minithumbdown
By: 'James May'
Feb 17,2017
4 people found
this helpful
The Foxtons branch of Greenwich and Blackheath, have some of the rudest, pushiest and malicious employees to their disposal. Incorporating pushy sales tactics and rude remarks over the phone personify what is wrong with this company. I would honestly plea to anyone not to buy, sell or let through them. They are everything in which is wrong about estate agents....
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Comment on agent fees
Misleading and deceiving.
Was this helpful? Yes
Feb 13,2017
Minithumbdown
By: 'Unhappy Tenant'
Feb 13,2017
3 people found
this helpful
I've been moved into my property for almost a month now, I still do not have a key to my mailbox or working fire alarms. These are things Foxtons are supposed to have completed *before* we move in. They will not put any urgency on a mail key. I've told them I've just moved into the country and need to be able to receive mail in order to get a national insurance number, to get bank accounts and telephone, I need to provide proof of address for these things and I cannot receive mail to get any pr...
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Was this helpful? Yes
Feb 09,2017
Minithumbdown
By: 'SteveT91'
Feb 09,2017
2 people found
this helpful
If I could I would not even give them a star, worst service, lack of knowledge and rude employees. Also try to include fees which have already been paid, firm is a complete shambles...
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Comment on agent fees
Horrendous, even though we had paid the fees, they continuously tried to get us to pay the fees again
Was this helpful? Yes
Feb 03,2017
Minithumbdown
By: 'Dishonest company'
Feb 03,2017
0 people found
this helpful
That was the worst experience I have been through after living in London for 10 years. This company is so disrespectful and disonesty. I have a family and after handing the 6 weeks deposit, signing the contract and giving the documents they had another offer higher then mine and decided to undo the deal with me after I declined another flat that I liked to stay with them. No integrity, no trust, not professional, I could just not believe that was happening with such well known company. Completel...
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Was this helpful? Yes
Jan 27,2017
Minithumbdown
By: 'Barra'
Jan 27,2017
0 people found
this helpful
My family have been using Foxtons for years and this time I did a MANAGED short let, mind you it is winter in London and it's been quite cold. My heating isn't working and to reset it has been an issue. I informed Foxtons of the heating issue in the night, the next day I was at school, they couldn't come and fix it while my mom and 6 month old BABY were home in the cold. They waited for me to come try it myself and when it wasn't fixed, they said I had to wait till the next day to have someone s...
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Was this helpful? Yes
Jan 25,2017
Minithumbdown
By: 'S & L'
Jan 25,2017
0 people found
this helpful
We rented a property through Foxton last year and it has been the worst experience. Our main contact at Foxtons completely oversold the property to us and by the time we realised, we had already signed the contract. Please don't make the same mistake with trusting these people. We waited months for new carpets and paint to be done to the property and many things were left unfixed, which were all promised at the start. The whole team in battersea were unresponsive and unhelpful throughtout our ...
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Was this helpful? Yes
Jan 18,2017
Minithumbdown
By: 'Alex'
Jan 18,2017
0 people found
this helpful
I let out my flat through Foxtons. Let's just say it was a very unpleasant experience. They provided the tenants the keys to the flat before making sure the tenants signed the edited tenancy agreement which I have signed already. They did not even bother making sure why the tenancy agreement sent to the tenants were never returned to them either....they were not aware of this as well until I asked for it.....and this was just the beginning.......
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Jan 16,2017
Minithumbdown
By: 'Shepley'
Jan 16,2017
1 people found
this helpful
This agent came and valued my property 20% higher than other agents I called (40k more), and I had 5 other agents come who all were valuing it within a £5k margin of error. But Foxtons reassuered me they could achieve a much higher price than the other agents so I gave them sole agency. I later realised it was just a ploy to get my business. They made no attempt at bringing me anyone to view the flat, and then when 3 months had passed, they asked me to reduce the price to the same price ...
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Comment on agent fees
Very High Indeed, and worse service than other agents.
Was this helpful? Yes
Jan 12,2017
Minithumbdown
By: 'Jana'
Jan 12,2017
2 people found
this helpful
We were very unhappy with Foxtons. 1. We moved in the flat and it was not cleaned at all. Because they had failed to book cleaners. We had already unpacked and cleaned most of it ourselves when cleaners came to swipe half the floors and brush the toilet.... However, at the end of the tenancy we were expected to clean the flat to professional standards or pay £270 for professional clean. 2. Things that had to be repaired in the beginning of 2 year tenancy never got fixed. 3. We had to chang...
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Comment on agent fees
Too expensive. You pay and you do not get anything in return.
Was this helpful? Yes
Jan 09,2017
Minithumbdown
By: 'A tenant'
Jan 09,2017
3 people found
this helpful
1) They did not do the check-in properly. Tomiwa Oluade showed me in after I signed the contract. I said the inside of property was not cleaned properly. He said boldly that I needed to do it myself. 2) They did not inform me the damp issue of the property. It has been there for years from our neighbour. 3) They did not inform anything' bout where my deposit went until a year after I moved in and when I pushed them to provide deposit certificate. They did send to me a certificate but only w...
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Comment on agent fees
Bad . It is expensive and not worth their service at all.
Was this helpful? Yes



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54 43 189 176 239 19 99 10 49 71

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Last updated at 3:41 PM 03/12/2015 by allAgents

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Last updated at 3:41 PM 03/12/2015 by allAgents

Awards won by Foxtons

Individual Branch Awards

Kingston Upon Thames, KT6 4JL

Harrow, HA1 2AA

Twickenham, TW1 3LD

London, SW1V 2RA

London, W11 3HP

Pinner, HA5 3HR

London, SE3 9RQ

London, EC2A 3AA

Guildford, GU1 3JQ

London, NW2 4NH

Woking, GU21 6XS

London, NW8 6PL

London, N8 8DH

London, E15 1EL

London, NW1 7AN

London, KT1 1QT


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