Foxtons
3.4/5, 1079 reviews
61% recommended
82% sales valuation accuracy
84% sales fee satisfaction
We embrace change and are constantly challenging tradition because we have a strong desire to improve the way our industry operates. We do business differently to give you the edge. show more We embrace change and are constantly challenging tradition because we have a strong desire to improve the way our industry operates. We do business differently to give you the edge.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 82% 84% £32,000 £2,370,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
56 55 205 256 247 19 101 13 47 80
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Foxton is the worst company ever. Don't rent ......”

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Oct 19,2020
Minithumbdown
By: 'Mia Nozza'
Oct 19,2020
0 people found
this helpful
Foxton is the worst company ever. Don't rent with them !! They were complaining about several problems (see below) by email and phone calls since September 29, but Ms Davis who is in charge of the apartment did not answer. List of unsolved problems: 1. The security alarm ...
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“Terrible and rude service and response I have......”

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Oct 08,2020
Minithumbdown
By: 'Keziah'
Oct 08,2020
0 people found
this helpful
Terrible and rude service and response I have just rented an apartment through Foxtons. When I collected the key and checked the apartment everything was broken. It was filled with dumped goods, broken furniture and infected with flees. The walls were not plastered properly and ...
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“They kept our deposit´s money even though we ......”

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Oct 01,2020
Minithumbdown
By: 'Maria del Mar Delgado Ricci'
Oct 01,2020
0 people found
this helpful
They kept our deposit´s money even though we didn´t rent. As the process was canceled and couldn´t go on, they haven´t given our money back. Because it was made with the zero deposit scheme, they asked us to call the zero ...
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“This was a 5-star review, because we were asked to ......”

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Sep 28,2020
Minithumbdown
By: 'chris'
Sep 28,2020
5 people found
this helpful
This was a 5-star review, because we were asked to make one before we moved into the flat. This also explains why there are so many five-star reviews of Foxtons, and of *removed agent name. Agent: removed due to threats (Putney office) Property Manager: removed ...
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“Avoid Foxtons - they dont care about tenants...”

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Sep 28,2020
Minithumbdown
By: 'Guy'
Sep 28,2020
0 people found
this helpful
I live in a property managed by Foxtons and there are multiple issues which never get fixed - avoid Foxtons managed properties as they dont care about thier tenants!! - the shower is leaking, foxtons put some silicon and say 'its sorted' - the leak ...
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“Time wasters...”

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Sep 21,2020
Minithumbdown
By: 'T'
Sep 21,2020
2 people found
this helpful
Time wasters. Took over 2weeks for them to arrange a house valuations. Then once everything was agreed and i signed the contract it took another 2 weeks of me chasing for them to even get in touch about putting the house on the market, at which ...
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“Terrible service. Awful....”

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Sep 21,2020
Minithumbdown
By: 'Niall MacDonald'
Sep 21,2020
0 people found
this helpful
Terrible service. Very quick to take your money but when it comes to anything else you are passed around so much and told you will be phoned back to then never hear anything. Incredibly frustrating....
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“Great agency service provided by Dan from Foxtons Guildford...”

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Sep 10,2020
Minithumbup
By: 'Giovanni Morescalchi'
Sep 10,2020
0 people found
this helpful
Finding flats/houses as a Tenant can be an incredibly tedious and lengthy experience. Luckily I had the opportunity to meet Dan from Foxtons who, amongst all the other agencies I contacted in Guildford, was the most devoted and organised agent. Dan followed me through ...
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“Nightmare...”

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Sep 06,2020
Minithumbdown
By: 'Jose'
Sep 06,2020
0 people found
this helpful
I am leaving this review with the only purpose of warning people who may be thinking of using Foxtons as a quality-guaranteed agent. At the beginning when a potential tenant shows interest in a property, they are extremely efficient and helpful, but one the first ...
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“Horrible experience!...”

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Jul 30,2020
Minithumbdown
By: 'Kas'
Jul 30,2020
3 people found
this helpful
Horrible experience! From very the beginning of my tenancy to the end we had only troubles with Foxtons. They are unreliable and extremely disappointing. Email correspondence Is ignored. When you are calling they behave like they are making you a favour. Be careful with letting ...
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“From the beginning of my tenancy to the end, ......”

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Jul 29,2020
Minithumbdown
By: 'Tracy Parker'
Jul 29,2020
2 people found
this helpful
From the beginning of my tenancy to the end, Foxtons have been unreliable and extremely disappointing. The rental agent made promises that were not kept. Email correspondence was never answered timeously. Staff were unresponsive and unapologetic when anything was raised....
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“After a week of very little communication fro......”

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Jul 24,2020
Minithumbdown
By: 'Tyler P'
Jul 24,2020
4 people found
this helpful
After a week of very little communication from Foxtons Sutton, in the days leading to my move, I finally received the keys to my new family home. The estate agent had said she'd inspected the property the previous night and we were all good to ...
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“Awful. Disappointing. No tenant care.If I could give them 0 ......”

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Jul 03,2020
Minithumbdown
By: 'Anonymous'
Jul 03,2020
1 people found
this helpful
Awful. Disappointing. No tenant care. If I could give them 0 stars that would be too much. Long story short: if you are looking to rent a property and it is through Foxtons, refuse. No matter how nice the property. Try to make an arrangement with ...
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“Don't do it if you want a home...”

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Jul 01,2020
Minithumbdown
By: 'Andreea Bratu'
Jul 01,2020
3 people found
this helpful
Do Not Rent they will leave you Homeless I have a very bad experience just now with them I rented a property in mid May of 2020 on the pandemic and I was very happy after paying and referencing we signed the contract on the 20th ...
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“The worst ever I have seen in my life.....”

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Jun 25,2020
Minithumbdown
By: 'Walid Nsouli'
Jun 25,2020
1 people found
this helpful
The worst ever I have seen in my life Rude staff, incompetent , try always to sell you bad properties I rented a flat for my son in Harrow since last year, and the flat was ill maintained , always problems, water leak, no elevators , no security ...
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“Maintenance is just a name they do nothing, n......”

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Jun 04,2020
Minithumbdown
By: 'Mo Moussa'
Jun 04,2020
2 people found
this helpful
Maintenance is just a name they do nothing, no response for days and I have been without a washing machine for a whole month now, they ignore emails. they are so responsive and quick when it comes to rent!...
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“The worst company ever! You dont have any hel......”

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Jun 01,2020
Minithumbdown
By: 'Konstantina karakoulian'
Jun 01,2020
0 people found
this helpful
The worst company ever! You dont have any help from them, and if you have its gonna be after months when you dont need it! They work so slow that sometimes you feel that they dont work at all! Customer service just the worst! The ...
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“Landlord-friendly company, not for someone tr......”

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May 26,2020
Minithumbdown
By: 'Dev Neons'
May 26,2020
3 people found
this helpful
Landlord-friendly company, not for someone trying to rent. Advice to anyone trying to rent property with them: 1. Foxtons has landlord-first approach - Journey might seem good in the beginning when you are going for property visits, but becomes a nightware after the contract is signed ...
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“Worst ever company to go with.High fees for ......”

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Apr 09,2020
Minithumbdown
By: 'DoM'
Apr 09,2020
1 people found
this helpful
Worst ever company to go with. High fees for what? To find a tenants and then disappear, not answering call or emails. Taking a large part of your rent for nothing. Worst ever agency and never going back to Them, ever. I won't recommend to ...
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“0 STAR REALLY. It seems once you sign up they......”

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Mar 10,2020
Minithumbdown
By: 'Chinedum Kanu'
Mar 10,2020
1 people found
this helpful
0 STAR REALLY. It seems once you sign up they dont care anymore. They have no client or customer care. They dont response to emails or acknowledge anything. I have been wanting to change property ownership and bank details for the last 4 months. I am still ...
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“Terrible for tenants...”

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Mar 05,2020
Minithumbdown
By: 'rabussier louise'
Mar 05,2020
0 people found
this helpful
As we are leaving our rental,Foxtons is in charge of finding a new tenant. It is very difficult to work with this agency. They tried to bully us into leaving them a key and complete access to our home. Their agents do not respect ...
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“Even a one star is generous.I have several pr......”

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Feb 25,2020
Minithumbdown
By: 'Anil Soni'
Feb 25,2020
1 people found
this helpful
Even a one star is generous.I have several properties unfortunately I ended using Foxtons on one and level of service is a nightmare.you can never speak to people who are responsible for your property as they are always in meetings and promises are ...
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“Very impressed with the service received from......”

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Jan 21,2020
Minithumbup
By: 'Margaret'
Jan 21,2020
0 people found
this helpful
Very impressed with the service received from the letting team in Bromley, they were efficient & professional. Agent was helpful, and had excellent customer service skills....
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“I recommend this agent Foxton very professio......”

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Jan 13,2020
Minithumbup
By: 'Rafal'
Jan 13,2020
0 people found
this helpful
I recommend this agent Foxton very professional and helpful in arranging the flat, delivery of documents and great contact you can see that he does what he likes...
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“BE AWARE! No matter what you do, FOXTONS will take ......”

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Nov 06,2019
Minithumbdown
By: 'Abir'
Nov 06,2019
4 people found
this helpful
BE AWARE! No matter what you do, FOXTONS will take away a big chunk of your deposit if not all. I can't say enough about those people who protect and cover themselves well. Playing dirty games on tenants to deduct from their deposit under fake ...
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By: PAUL JAMES TALBOTT
Jan 26, 2020
View all comments (1)
BE CAREFUL, IN LONDON AS IN SICILY THERE ARE MAFIOSI BANDS. ONE OF THE MOST FAMOUS IS THIS REAL ESTATE AGENT OF LONDON. IF THEY CAN SINK YOU, THEY WILL DO IT WITHOUT ANY DOUBT. Run away from hyenas quickly! ...

“Agent of choice - Zak...”

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Oct 31,2019
Minithumbup
By: 'Sharon'
Oct 31,2019
1 people found
this helpful
Zak helped us find the perfect apartment. With my employment I have to move every 6-12 months and found Zak to be the most helpful and knowledgeable agent to date. Very professional and extremely efficient. A big thank you for taking away the stress....
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“I wouldn't never suggest Foxtons...”

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Oct 14,2019
Minithumbdown
By: 'Eleonora Losi'
Oct 14,2019
0 people found
this helpful
I am a landlord highly disappointed about Foxtons's (or I should say agents) behaviors. Since Brexit started, we dealt with a couple of real estate agencies and Foxtons has been the worst. I understand they are driven just from money and commissions; however it doesn't ...
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“So far I'm very disappointed with the whole s......”

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Oct 09,2019
Minithumbdown
By: 'Gary Mellor'
Oct 09,2019
3 people found
this helpful
So far I'm very disappointed with the whole service I've received. They expect you to jump through their hoops to rent from them, as soon as they have your money they disappear. At the outset I gave a long list of things that needed addressing, ...
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“Three weeks of lies...”

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Oct 03,2019
Minithumbdown
By: 'Amy Matthews'
Oct 03,2019
0 people found
this helpful
All of our conditions were dropped from our offer with no real explanation except that we discussed it twice and we were told “the second time this wasn't mentioned”. This is very sneaky as we are not estate agents, just four young professionals so just ...
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“No communication unless they want something....”

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Sep 25,2019
Minithumbdown
By: 'Phillip Overton'
Sep 25,2019
1 people found
this helpful
Rude, pushy, and useless. Didn't leave us alone when trying to renew our tennency but wouldn't deal with us when we tried to get our £2.5k deposit returned despite agreeing on deductions. Still not returned 3 weeks after leaving the property....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 3:41 PM 03/12/2015 by allAgents

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