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Properties for rent
Nov 14,2017
Minithumbdown
Madeleine Binkley
By: 'robert j'
Nov 14,2017
0 people found
this helpful
Im a landlord and Foxtons is pursuing me legally for renewal fees for that they are not owed. The tenant moved out but they are still sending me threatening letters from their in-house solicitors. I have been on contact with a number of unhappy ex Foxtons customers and we have are going to approach watchdog with our storey, we understand from the BBC that if they get a large number of complaints they will run another storey. If you would also like to see directors / senior managers get confronte...
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Was this helpful? Yes
Nov 09,2017
Minithumbdown
By: 'Richard'
Nov 09,2017
0 people found
this helpful
Foxtons Tenancy Department is without a doubt the worst run and most frustrating group of people I have ever had the misfortune to have to deal with. I cannot fathom how it can take them a month to respond to an e-mail. That was the one that they did respond to, the others went unanswered. Calling them is futile. Unpleasant attitudes and basically just reading lease terms to you with no ability to process anything that does not fit into their computers response ! I only wanted to suggest that i...
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Comment on agent fees
Bad, high fees and nothing in return
Was this helpful? Yes
Nov 04,2017
Minithumbup
Joe Burrows
By: 'EXCELLENT SERVICE'
Nov 04,2017
0 people found
this helpful
You have successfully completed the sale of two flats in Peckham. I had an excellent service. I name particularly Joe Burrows and initially Jennifer Purchase. Thank you. Alan Nasser...
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Comment on agent fees
They charge top fees but they deserve the money.
Was this helpful? Yes
Oct 14,2017
Minithumbdown
By: 'Manu'
Oct 14,2017
3 people found
this helpful
Not enough words to describe how disappointed I am about this unscrupulous agency which doesn't care about customer satisfaction at all ! After a short term letting ,left the flat cleaner that I found it and return the keys to the agency myself in person ! Waited for my £700 deposit to be returned but instead I received a bill stating as it follows : Minus £165 cleaning (again,left it cleaner that I found it) Minus £195check out (again,I have return the keys in person t...
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Comment on agent fees
Expensive ! Able to find much better services at a cheaper price ,at least to be treated with honesty
Was this helpful? Yes
By: Hayley
Oct 31, 2017
View all comments (1)
Gather your deposit paperwork, and put a complaint in with the deposit scheme., that they use, they are not allowed to do this you are entitled to argue this matter. They need to provide proof and I bet they don't have it ...
Oct 10,2017
Minithumbdown
Zohra
By: 'Zohra'
Oct 10,2017
0 people found
this helpful
I was recommended Nikita by my cousin who recently completed on a property that they purchased. They said she is friendly, honest and welcoming and that is exactly what she was! I only went on one viewing with Nikita and purchased the property, but I will definitely return to her for future purchases!...
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Was this helpful? Yes
Oct 09,2017
Minithumbdown
By: 'Hampstead23'
Oct 09,2017
0 people found
this helpful
Dishonest, disorganised and overall an awful experience over the 2.5 years I lived in a flat I rented through Foxtons. Only saving grace was that they didn't manage the property. Fees are outrageous and make no sense. £165 for checkout? For me to turn in my keys? £96 for lease renewal? Nothing ever makes sense and no one can ever explain it. Managers are aggressive. They conned me into signing the lease in an agents car in the dark so I didn't lose the flat. Worst experienc...
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Comment on agent fees
Outrageous
Was this helpful? Yes
Oct 02,2017
Minithumbdown
Matthew
By: 'Angry Foreigner'
Oct 02,2017
1 people found
this helpful
After arriving to London I primarily was using the services of Foxtons to search for properties. After putting in offers two times to Foxton managed properties which were then accepted by the landlords of the properties I would receive calls within 24 hours that the landlord suddenly changed their minds and decided to go with another client. Foxtons both times offered little to no apologies and said it was the way of the market and rarely happened and then would go on to offer me no aid in searc...
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Comment on agent fees
Agent's Fees are very high for Foxtons and you do not get the level of service one would expect to match the fees so go with a smaller company that charges less and does more.
Was this helpful? Yes
Oct 02,2017
Minithumbup
Anjanee Kotecha
By: 'Hampstead familyof4'
Oct 02,2017
0 people found
this helpful
thanks for your help. Anjanee was very patient, professional and paid attention to our specific needs. Made what could be a complicated process simple!...
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Was this helpful? Yes
Oct 01,2017
Minithumbdown
By: 'Ahmed'
Oct 01,2017
1 people found
this helpful
The building doesn't have a porter but initially we didn't mind because apparently the foxtons so-called property management handles everything. But it's been two months now since we notified them that the lights in the reception room aren't working and can u believe that nothing has been done about it yet. Our property manager never responds to our emails and when he does it's because they need something from us, apparently the issue with the lights is just Ã&ce...
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Was this helpful? Yes
By: Foxtons
Oct 05, 2017
View all comments (1)
Hi Alizey, please could I ask you to get in touch with us as a matter of urgency either through Facebook or Twitter, as we really need to look into your individual complaint? Thank you for taking the time to leave your feedback. We apologise for the issues that you are having and we would like to be able to rectify them and look into this case specifically. ...
Sep 29,2017
Minithumbup
Anjanee Kotecha
By: 'Chris'
Sep 29,2017
0 people found
this helpful
We worked with Anjanee to find a flat in Hampstead and the process from reach-out, to visiting a flat, to completing and handling every part up until signing the tenancy agreement was smooth. She made an experience that I normally dread very enjoyable. Anjanee especially was very responsive to requests. Thank you so much....
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Was this helpful? Yes
Sep 06,2017
Minithumbdown
Petras Zudys
By: 'Lolo'
Sep 06,2017
2 people found
this helpful
This agency, or more specifically, this young agent Petras Zudys, did everything to make my first living experience in London as bad as possible. While renting a room from abroad, we wanted to have a close friend to visit the object before moving in. After having seen a flat that is in the same block, but not the flat we were going to rent, the agent still started to claim. that we have already visited the flat. After asking for another visit for this flat, he built a big story around it, sayin...
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Comment on agent fees
Agent's fees are fair as far as i can judge, but our agent has not deserved it!
Was this helpful? Yes
By: Ili Nadia
Sep 25, 2017
View all comments (1)
So I might need your experience on my matter. As I have been bullied and pressured into signing a contract which led me to pay £2000 because our agent said another party was looking and ready to sign the property and pay. Once I've put in the money, I couldn't transfer more and so we didn't proceed the contract. And now, we want out but our agent is refusing to hand us our £2000 back. Is this right? Because technically we didn't sign a contract. ...
Sep 06,2017
Minithumbdown
By: 'Amarpal - Isleworth'
Sep 06,2017
1 people found
this helpful
Terrible terrible letting agent. Let property for 2 years. The tenant left in 6 months and left the property in a real state. There was not a single visit checks by the agent even though it was fully managed. There was no attempt by agent to visit the flat to check the state after the tenant left. Had the get it professionally cleaned myself even though tenant was supposed to do as part of the contract. Did not return my bills letters to me which led to fine for late payment. Avoid foxtons like...
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Comment on agent fees
Agent fees is almost twice as high as local agents. They have good technology to manage things but the service is terrible and would not recommend to anyone even as the last resort.
Was this helpful? Yes
Sep 05,2017
Minithumbdown
Petras Zudys
By: 'SCAM!!! WARNING!!!'
Sep 05,2017
2 people found
this helpful
Try to stay away from these guys. Petras is incapable and a lier. He will do everything to get his commission, but nothing to get you a properly cleaned flat....
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Was this helpful? Yes
Sep 04,2017
Minithumbdown
By: 'BBLAA'
Sep 04,2017
0 people found
this helpful
Honestly I think these guys think they can go around bullying people. We did a short let with them which they claim was professionally cleaned but there were cobwebs everywhere, some of the lights were not working on leaving Foxtons had the audacity to attribute the damage to us. Unfortunately we did not receive a check in report from them. We also had the place professionally cleaned inside and Foxtons tell we they found watermarks in the bathroom so charging for a clean. In addition they ...
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Comment on agent fees
Extortionate
Was this helpful? Yes
Sep 02,2017
Minithumbdown
By: 'Rhia'
Sep 02,2017
4 people found
this helpful
DO NOT USE FOXTONS Horrible service for a rediculous price, lied about improvements the property would under go while viewing property, however on move in nothing was done, stating that it wasn't actually agreed on so now I'm having to live in a property with a tile hanging off the wall and messy walls even though they said it'll all be fixed. On top of this basic things weren't even done, such as cleaning and inventory check. On top of this we didn't have a fire alarm fitted plus 10 light bul...
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Comment on agent fees
Horrendous, over priced for terrible work.
Was this helpful? Yes
Aug 31,2017
Minithumbup
Charlotte Griffiths
By: 'Chester'
Aug 31,2017
3 people found
this helpful
Sad to say this has been a truly horrible experience in letting my lovely house out to Foxtons. Tenants sourced by Foxtons have been very disruptive and left the house in a very poor state and I'm now battling with Foxtons to have the house adequately cleaned since their departure. Suffice to say Foxtons have done very little to help and do not seem at all bothered by my current plight, their service does not even stack up to their charges and I'm now in the sad state of having to repair my hous...
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Comment on agent fees
Bad - so expensive and no value for money
Was this helpful? Yes
Aug 26,2017
Minithumbdown
By: 'M Islington'
Aug 26,2017
3 people found
this helpful
Poor service: disorganised and uninformed when viewing properties; pushy and uncommunicative when processing the tenancy; no response to email and answerphone; Huge tenancy+check-in+[insert another excuse] fees (almost £500 in our case); £100 renewal fees, payable every year for a slip of paper to continue the existing contract. I will avoid foxtons properties in future....
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Comment on agent fees
Huge tenancy+check-in+[insert another excuse] fees (almost £500 in our case); £100 renewal fees, payable every year for a slip of paper to continue the existing contract.
Was this helpful? Yes
Aug 21,2017
Minithumbdown
By: 'Mary'
Aug 21,2017
2 people found
this helpful
I was unable to view the house I let in person because I arranged it from abroad. The photos they showed me were misleading, and the house was damaged, dirty, and mouldy. My cat did cause some damage to a carpet, which I was happy to pay for, but they withheld my entire deposit, claiming that I caused damage that was there when I moved in. Agents were also very rude and gave little notice when showing the property. I would never use their services again....
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Comment on agent fees
Fine
Was this helpful? Yes
Aug 04,2017
Minithumbdown
By: 'Carmen'
Aug 04,2017
1 people found
this helpful
I approach Foxtons to let my flat in Croydon. I signed an agreement They never let me know when they had potential tenants in my property. As we have cameras in the building Reception, and the fob Foxtons had keeps a record of the entries., We could see when they were going in and out of my property, and I can confirm that Foxtons employees were going in (using) & out of my property without potential tenants, but on their own (They had no reason to do so). This is all recorded. they have ...
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Comment on agent fees
Fees are extortionate. More that twice that of others and, once you sign the tenant in, you are stuck with them for years .
Was this helpful? Yes
Jul 27,2017
Minithumbdown
Carlo Crismann
By: 'Muhammad'
Jul 27,2017
3 people found
this helpful
We gave an offer for a flat and the landlord accepted. Then we provide them with all documents they have required and we signed the contract to move in on 22/07/2014. However, when we wanted to receive the key for the property they refused saying they need to check with the home office first ( as my wife was still waiting for her application to be processed by the Home office). We explained to them and also provide them with a letter from our solicitor to confirm that she is legal and she has th...
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Comment on agent fees
Far
Was this helpful? Yes
Jul 20,2017
Minithumbup
Shamila Daley
By: 'LKewis'
Jul 20,2017
0 people found
this helpful
The service I received was excellent and the speed in which they were able to secured a new tenant for my property exceeded my expectations. All members of staff involved in the letting process were highly professional and I would have no hesitation in recommending them or using them again in the future....
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Was this helpful? Yes
Jul 17,2017
Minithumbdown
By: 'Lyda'
Jul 17,2017
1 people found
this helpful
Awful experience. We have been lied to from the start, the contract between ourselves and the landlord has been changed after we signed the lease, they didnt provide contact details to the landlord until we moved what resulted in lots of troubles for us. The furniture listed in the contract and which we have seen during the viewing have been removed so we moved to an empty house with no beds and no other alternative accommodation. The house was filthy and the door broken so we were not able to l...
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Was this helpful? Yes
Jul 11,2017
Minithumbdown
By: 'Louise'
Jul 11,2017
2 people found
this helpful
Foxtons' service is absolutely awful. They pressure you to send the deposit and Foxtons' fees but then they totally don't care about their customers! Agents can't efficiently and quickly troubleshoot issues and it takes weeks to solve issues. They are terrible at keeping you updated and you need to send them daily reminders not to forget you otherwise they won't do anything. Worst rent agency experience, would absolutely not recommend Foxton to tenants....
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Comment on agent fees
Expensive for very poor services.
Was this helpful? Yes
Jul 04,2017
Minithumbdown
By: 'Lola'
Jul 04,2017
1 people found
this helpful
Foxtons are the worst bunch of bullies. Have made the mistake of going with them for my agents again and was stuck with them for three years. They have not been helpful in any way and have been trying to charge extra money wherever they can. Please trust my judgement and do not go with Foxtons. They will rip you off and laugh at you over the phone....
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Was this helpful? Yes
Jun 29,2017
Minithumbdown
andy
andrew
By: 'covert'
Jun 29,2017
2 people found
this helpful
Guys, please, check on everything those guys say twice!!! When we finally moved in the property we bought from them, we found: Dirty baking dish in dirty oven, broken and badly glued toilet seat, not functioning sliding door, not functioning dishwasher, red wine fresh stains on allegedly cleaned carpet, a big cat pee stain on the same allegedly cleaned carpet, a few dirty shelves in the fridge, debris and dirt in the storage drawers, dirty shower and bath, not functioning shower thermostat, dir...
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Was this helpful? Yes
Jun 27,2017
Minithumbdown
By: 'John'
Jun 27,2017
4 people found
this helpful
Every time I heard Foxtons was a nightmare, I didn't realise how bad it could be. But after a few hours into my new flat I already got a sense of what my next year is going to be like. Hell. First of all, the Property Manager, Anett Nemes, never showed up to inspect the flat before I moved in or show me around. The keys (I still don't have a full set of keys by the way, if I need to take the trash out, for example, I have to ask one of the neighbours to let me back in) were left for me to pic...
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Was this helpful? Yes
Jun 14,2017
Minithumbdown
By: 'Arte'
Jun 14,2017
1 people found
this helpful
Don't do any business with them! I've had a lot of issues during my 3 years contract with Foxtons, such as they've fixed my broken shower only two weeks later and what they want from you is only money. At the stage of check out I paid 240£ for professional cleaning and they didn't even threw food from the fridge! And now Foxtons isn't giving me my deposit back because they want me to pay more money to clean the fridge! After you pay them 6 mounts in advance for flat and they realise that y...
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Was this helpful? Yes
Jun 06,2017
Minithumbdown
William Campbell
James Stevenson
By: 'Sushi'
Jun 06,2017
4 people found
this helpful
Foxtons Sutton treated me disgracefully and may treat you the same way, avoid them. I believe they discriminated against me because after chasing me to market my house with them and making multiple promises and even wanting to bring viewers before I had instructed them, they refused my instruction application without giving me any reason, leaving me high and dry. I was left stranded throughout the May Bank Holiday weekend as it meant my house was not on the market. Foxtons made the decision ...
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Comment on agent fees
Extortionate
Was this helpful? Yes
May 31,2017
Minithumbdown
By: 'Fiery'
May 31,2017
2 people found
this helpful
worst experience ever. It was a nightmare from the day I paid deposit and fee they just started to unlawfully evict me and did not respect my rights. I was victim of racist and discriminating behaviour...
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Was this helpful? Yes
May 22,2017
Minithumbup
By: 'Rhonda'
May 22,2017
1 people found
this helpful
I have rented a property through the Stoke Newington office of Foxtons, and was assigned Ben Parkes as my property manager. Nearing now the end of my lease, I can now attest to the fact that he is professional, responsive, understanding and respectful throughout the year. All my questions were responded to within a couple of hours, he assigned a back-up in case he was away, and suggested a number of workarounds to deal with situations where the landlady was completely indifferent, distant and un...
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Comment on agent fees
I find Foxtons agent fees pricey, but my property manager was worth the money.
Was this helpful? Yes



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Last updated at 3:41 PM 03/12/2015 by allAgents

Complaints Procedure

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Last updated at 3:41 PM 03/12/2015 by allAgents

Awards won by Foxtons

Individual Branch Awards

London, KT6 4JL

Harrow, HA1 2AA

Twickenham, TW1 3LD

London, SW1V 2RA

London, W11 3HP

London, HA5 3HR

London, SE3 9RQ

London, EC2A 3AA

Guildford, GU1 3JQ

London, NW2 4NH

Woking, GU21 6XS

London, NW8 6PL

London, N8 8DH

London, E15 1EL

London, NW1 7AN

London, KT1 1QT


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