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Properties for rent
May 22,2017
Minithumbup
By:
May 22,2017
1 people found
this helpful
I have rented a property through the Stoke Newington office of Foxtons, and was assigned Ben Parkes as my property manager. Nearing now the end of my lease, I can now attest to the fact that he is professional, responsive, understanding and respectful throughout the year. All my questions were responded to within a couple of hours, he assigned a back-up in case he was away, and suggested a number of workarounds to deal with situations where the landlady was completely indifferent, distant and un...
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Comment on agent fees
I find Foxtons agent fees pricey, but my property manager was worth the money.
Was this helpful? Yes
May 09,2017
Minithumbdown
By:
May 09,2017
0 people found
this helpful
Foxtons decided to forget to tell me on completion day that ine if the tenants (who had punched the seller the day previously) hadn't dropped off their keys. I found that one out as I picked up the other set. I was pretty scared by that. That was after 6 months of lies and contradictions....
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Was this helpful? Yes
May 06,2017
Minithumbdown
By:
May 06,2017
0 people found
this helpful
Avoid, avoid, avoid. Valued the property too high, took ages to sell, lied to the buyer and would not stop harassing us. Never again....
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Was this helpful? Yes
Apr 26,2017
Minithumbdown
By:
Apr 26,2017
1 people found
this helpful
Foxtons are by far the worst agency I have come across. I had the unfortunate situation that the flat I wanted was on the market with Foxtons, had it been on with another agent also I would definitely have gone with them. Besides the consistent nagging and getting involved with solicitors when they didn't need to, their stories never added up about what was happening. Luckily I had the experience of having been an estate agent so I could be quite comfortable on when to ignore them . On day of...
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Was this helpful? Yes
Mar 25,2017
Minithumbdown
By:
Mar 25,2017
1 people found
this helpful
I am a landlord. Using Foxtons to rent through was a bad choice. High fees for a poor service. They employ young untrained staff. Their training is bad. they lie the whole time and contradict each other!! I will never use them again. Luckily another agent stepped in and rented my property immediately. They are Andrews of Barnet. A professional company and much cheaper...
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Comment on agent fees
A joke!!
Was this helpful? Yes
Mar 10,2017
Minithumbdown
By:
Mar 10,2017
2 people found
this helpful
Absolutely abysmal service. Pushy and rude. There are tonnes of decent independent agencies who do not charge ridiculous and completely unjustifiable fees! Check out fees and a 420£ admin fee?! Absolute joke. Please find an independent landlord and you will find them much more helpful and pleasant and so much cheaper. The government really needs to do something against such predatory pricing coming from these absurd agencies!...
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Was this helpful? Yes
Feb 20,2017
Minithumbup
By:
Feb 20,2017
0 people found
this helpful
I think Vicci Smith is working extremely hard to find me a home.I have been extremely busy and fussy and she has empathy with the perception and reality of my situation. Vicci is completely, committed, attentive and knows exactly what I'm looking for. It is such a shame that the architects and the builders don't have the same desires for living space that most people require to have a home rather than somewhere to just live. Thank you Vicci...
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Comment on agent fees
I'm surprised to say that I think Foxtons are rather a good job. I'm not selling through Foxtons but they will probably find me somewhere to live.
Was this helpful? Yes
Feb 17,2017
Minithumbdown
By:
Feb 17,2017
4 people found
this helpful
The Foxtons branch of Greenwich and Blackheath, have some of the rudest, pushiest and malicious employees to their disposal. Incorporating pushy sales tactics and rude remarks over the phone personify what is wrong with this company. I would honestly plea to anyone not to buy, sell or let through them. They are everything in which is wrong about estate agents....
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Comment on agent fees
Misleading and deceiving.
Was this helpful? Yes
Feb 13,2017
Minithumbdown
By:
Feb 13,2017
2 people found
this helpful
I've been moved into my property for almost a month now, I still do not have a key to my mailbox or working fire alarms. These are things Foxtons are supposed to have completed *before* we move in. They will not put any urgency on a mail key. I've told them I've just moved into the country and need to be able to receive mail in order to get a national insurance number, to get bank accounts and telephone, I need to provide proof of address for these things and I cannot receive mail to get any pr...
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Was this helpful? Yes
Feb 09,2017
Minithumbdown
By:
Feb 09,2017
2 people found
this helpful
If I could I would not even give them a star, worst service, lack of knowledge and rude employees. Also try to include fees which have already been paid, firm is a complete shambles...
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Comment on agent fees
Horrendous, even though we had paid the fees, they continuously tried to get us to pay the fees again
Was this helpful? Yes
Feb 03,2017
Minithumbdown
By:
Feb 03,2017
0 people found
this helpful
That was the worst experience I have been through after living in London for 10 years. This company is so disrespectful and disonesty. I have a family and after handing the 6 weeks deposit, signing the contract and giving the documents they had another offer higher then mine and decided to undo the deal with me after I declined another flat that I liked to stay with them. No integrity, no trust, not professional, I could just not believe that was happening with such well known company. Completel...
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Was this helpful? Yes
Jan 27,2017
Minithumbdown
By:
Jan 27,2017
0 people found
this helpful
My family have been using Foxtons for years and this time I did a MANAGED short let, mind you it is winter in London and it's been quite cold. My heating isn't working and to reset it has been an issue. I informed Foxtons of the heating issue in the night, the next day I was at school, they couldn't come and fix it while my mom and 6 month old BABY were home in the cold. They waited for me to come try it myself and when it wasn't fixed, they said I had to wait till the next day to have someone s...
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Was this helpful? Yes
Jan 25,2017
Minithumbdown
By:
Jan 25,2017
0 people found
this helpful
We rented a property through Foxton last year and it has been the worst experience. Our main contact at Foxtons completely oversold the property to us and by the time we realised, we had already signed the contract. Please don't make the same mistake with trusting these people. We waited months for new carpets and paint to be done to the property and many things were left unfixed, which were all promised at the start. The whole team in battersea were unresponsive and unhelpful throughtout our ...
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Jan 18,2017
Minithumbdown
By:
Jan 18,2017
0 people found
this helpful
I let out my flat through Foxtons. Let's just say it was a very unpleasant experience. They provided the tenants the keys to the flat before making sure the tenants signed the edited tenancy agreement which I have signed already. They did not even bother making sure why the tenancy agreement sent to the tenants were never returned to them either....they were not aware of this as well until I asked for it.....and this was just the beginning.......
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Was this helpful? Yes
Jan 16,2017
Minithumbdown
By:
Jan 16,2017
1 people found
this helpful
This agent came and valued my property 20% higher than other agents I called (40k more), and I had 5 other agents come who all were valuing it within a £5k margin of error. But Foxtons reassuered me they could achieve a much higher price than the other agents so I gave them sole agency. I later realised it was just a ploy to get my business. They made no attempt at bringing me anyone to view the flat, and then when 3 months had passed, they asked me to reduce the price to the same price ...
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Comment on agent fees
Very High Indeed, and worse service than other agents.
Was this helpful? Yes
Jan 12,2017
Minithumbdown
By:
Jan 12,2017
2 people found
this helpful
We were very unhappy with Foxtons. 1. We moved in the flat and it was not cleaned at all. Because they had failed to book cleaners. We had already unpacked and cleaned most of it ourselves when cleaners came to swipe half the floors and brush the toilet.... However, at the end of the tenancy we were expected to clean the flat to professional standards or pay £270 for professional clean. 2. Things that had to be repaired in the beginning of 2 year tenancy never got fixed. 3. We had to chang...
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Comment on agent fees
Too expensive. You pay and you do not get anything in return.
Was this helpful? Yes
Jan 09,2017
Minithumbdown
By:
Jan 09,2017
2 people found
this helpful
1) They did not do the check-in properly. Tomiwa Oluade showed me in after I signed the contract. I said the inside of property was not cleaned properly. He said boldly that I needed to do it myself. 2) They did not inform me the damp issue of the property. It has been there for years from our neighbour. 3) They did not inform anything' bout where my deposit went until a year after I moved in and when I pushed them to provide deposit certificate. They did send to me a certificate but only w...
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Comment on agent fees
Bad . It is expensive and not worth their service at all.
Was this helpful? Yes
Jan 05,2017
Minithumbdown
By:
Jan 05,2017
1 people found
this helpful
Complete misrepresentation in appealing photographs on Foxtons site compared to the reality of a barren and shabby flat. No TV as shown and expected, no bookshelves, coffee table--flat is gutted fron whats shown in photos...flat is furnished and neat and clean only in photos on Foxton site. On arrival in nearly empty flat: toilet would not flush, hot water in kitchen only a trickle, vacuum left in living room, dust chunks in bathroom, light bulb dead in bathroom, old ironing board set up in be...
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Comment on agent fees
Rental is outrageously exhorbitant given its deficient condition.
Was this helpful? Yes
Jan 03,2017
Minithumbup
By:
Jan 03,2017
1 people found
this helpful
I am new to London and I was looking for a flat share in East Finchley. I only rang to make some enquiries and Sarah was absolutely fabulous. Although Foxton's do not specialise in this area, Sarah's customer service was second to none, she was extremely helpful by kindly forwarding some information to assist me in my search. Sarah could have easily turned me away, but she didn't and I was very impressed with her professionalism, as well as grateful for her advise. Should I ever find myself able...
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Was this helpful? Yes
Dec 28,2016
Minithumbdown
By:
Dec 28,2016
0 people found
this helpful
Despicable tactics by foxtons fulham. Harassed and bullied me into a rental agreement. Unfortunately i was going through a difficult period at work and couldn't handle the stress and gave in. Big mistake. Rupert was awful to deal with - unprofessional and a bully. I Will never ever use foxtons again after this....
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Comment on agent fees
Extortionate
Was this helpful? Yes
Dec 13,2016
Minithumbdown
By:
Dec 13,2016
1 people found
this helpful
Generally this is a crap agency for any tenants. 1) They hid the fact the rented flat is a damped property. 2) They charge unfairly and did not help tenants at all. I paid high agency fee (more than 400) and yet they even tried to charge another 80 illegally for extending my contract though landlord has agreed to extend periodically. I found it illegal and refused it. 3) Before I moved in, the agency staff even said I need to clean the property myself when I challenged him that the flat was n...
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Comment on agent fees
bad. 420pounds and they do almost nothing but to help landlord rip the money from tenants.
Was this helpful? Yes
Dec 01,2016
Minithumbdown
By:
Dec 01,2016
1 people found
this helpful
They didn't do the move-in inventory, saying that there was a fault in their system, but who knows for what reason they didn't do it, but fortunately (for us tenants) this was all at the landlord's damage. Also this Emma kept asking for viewings with little or no notice (after we told her we wouldn't allow less than 24 hours notice any more), until the last week, when we had already moved out - but hadn't returned the keys yet - she did viewings without even asking. They get 2 stars because befo...
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Was this helpful? Yes
Nov 27,2016
Minithumbup
By:
Nov 27,2016
0 people found
this helpful
sold my flat with another estate agent but Nick Roberts was on my journey with me checking up on the sale and making sure that if I needed to change estate agents , he could take over , just like to say that he was on the ball , very on his game , professional and helpful , knowing I had a back up was very comforting , Thankyou ....
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Was this helpful? Yes
Oct 30,2016
Minithumbdown
By:
Oct 30,2016
4 people found
this helpful
Worst experience possible with Foxtons. Worst customer service I have ever experienced. Nothing but rude staff mainly the property management team who constantly make mistakes and then cover them up. It is not acceptable to not only make a huge number of mistakes and the try to pass on the blame but to talk to customers in such a rude manner is purely disgusting. I would not recommend foxtons ever to anyone....
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Was this helpful? Yes
Oct 25,2016
Minithumbdown
By:
Oct 25,2016
1 people found
this helpful
The staff, perhaps not all but the agent I had particularly was very sneaky with details. First of all the move in date was incorrect and would not allow us to change as that is the date we 'agreed'. This is not true we just had made an offer on that day. The rent was then due to be paid on that date every month, they asked me to set the direct debit date 3 days prior as it takes a few days 'for the money to change over'. I asked wojld the money leave my account 3 days before, I was told no. Thi...
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Comment on agent fees
Ok
Was this helpful? Yes
Oct 13,2016
Minithumbdown
By:
Oct 13,2016
0 people found
this helpful
Hopeless, totally hopeless. Only interested in closing the deal and becomes unreachable after. When I decide to end the lease, their agents come barging into the home for viewing with prospective tenants just days after WITHOUT bothering to inform. After lease ends and they have to refund the initial deposit, instead of contacting you and verifying your bank account details for refund, they ask you to contact them instead. Incredible service....
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Was this helpful? Yes
Oct 12,2016
Minithumbdown
Tariq Raja
By:
Oct 12,2016
0 people found
this helpful
Not reachable, does not take the property in his best intrest as many landlord would like to have their property well taken care of. Just thinks about his fee , as does everyone at foxtons. Terrible company to work with, many relocation companies REFUSE to work with them because of their apalling lack of communication....
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Comment on agent fees
Bad: never reachable Bad: doesn't care for the situation you are in ( no empathy) Bad: has been appealed to fix the property ( has still not been fixed) Bad: Even if you ask him, you leave him mails and voicemails he will NOT call you back. Even if he says he will. Bad: works on his own pace and the feeling we got from him is at his own pace. Bad: Same as above with answering the phone.
Was this helpful? Yes
Oct 05,2016
Minithumbdown
By:
Oct 05,2016
0 people found
this helpful
I will never ever rent with Foxtons, because they have no idea how to deal with customers, and they always seem to make decisions without asking the landlord. Worst experience I have ever had dealing with idiotic people. Avoid Avoid Avoid. Most stressful time I have had in my history of moving house. Trying to do them a favor and then they try to stub you in the back. These are the most inconsiderate people. I would never give a start to them but seems that the website doesn't allow that, that...
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Comment on agent fees
Extremely bad
Was this helpful? Yes
Oct 04,2016
Minithumbdown
By:
Oct 04,2016
1 people found
this helpful
Absolutely worst service I have ever received from an estate agent. Unhelpful, slow, arrogant and incompetent. Fell victim of their own success - avoid at all costs. Tried to rent out my flat with them. Took two weeks to respond to email asking to market it asap, refused to take keys on Saturday ("our office is only open for consultations on Saturday"), showed the flat to strangers with zero warning twice (catching me sleeping and in the shower), miscalculated my deposit and rent due ...
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Aug 15,2016
Minithumbdown
By:
Aug 15,2016
1 people found
this helpful
I'd been impressed by Tooting Foxtons previously, but Streatham foxtons were horrendous. Promised me they would get an offer within a week - then when I called a week and a half later to find out about viewings found out my contact had been on holiday and nothing had happened. They repeatedly told me there would be a viewing and didn't turn up - including 10am on a bank holiday sunday. They put up a sold sign in front of our building, only to take it down later that day when I enquired about it....
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What agent could do to change your mind?
the most expensive in the market
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the most expensive in the market
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53 42 189 167 239 19 99 9 49 70

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Last updated at 3:41 PM 03/12/2015 by allAgents

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Last updated at 3:41 PM 03/12/2015 by allAgents

Awards won by Foxtons

Individual Branch Awards

Kingston Upon Thames, KT6 4JL

Harrow, HA1 2AA

Twickenham, TW1 3LD

London, SW1V 2RA

London, W11 3HP

Pinner, HA5 3HR

London, SE3 9RQ

London, EC2A 3AA

Guildford, GU1 3JQ

London, NW2 4NH

Woking, GU21 6XS

London, NW8 6PL

London, N8 8DH

London, E15 1EL

London, NW1 7AN

London, KT1 1QT


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