Foxtons
3.4/5, 1068 reviews
61% recommended
82% sales valuation accuracy
84% sales fee satisfaction
We embrace change and are constantly challenging tradition because we have a strong desire to improve the way our industry operates. We do business differently to give you the edge. show more We embrace change and are constantly challenging tradition because we have a strong desire to improve the way our industry operates. We do business differently to give you the edge.

...left to get your reviews in for the
2020 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 82% 84% £32,000 £2,370,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
56 55 204 247 247 19 101 13 47 79
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Awful. Disappointing. No tenant care.If I could give them 0 ......”

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Jul 03,2020
Minithumbdown
By: 'Anonymous'
Jul 03,2020
0 people found
this helpful
Awful. Disappointing. No tenant care. If I could give them 0 stars that would be too much. Long story short: if you are looking to rent a property and it is through Foxtons, refuse. No matter how nice the property. Try to make an arrangement with ...
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“Don't do it if you want a home...”

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Jul 01,2020
Minithumbdown
By: 'Andreea Bratu'
Jul 01,2020
1 people found
this helpful
Do Not Rent they will leave you Homeless I have a very bad experience just now with them I rented a property in mid May of 2020 on the pandemic and I was very happy after paying and referencing we signed the contract on the 20th ...
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“The worst ever I have seen in my life.....”

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Jun 25,2020
Minithumbdown
By: 'Walid Nsouli'
Jun 25,2020
0 people found
this helpful
The worst ever I have seen in my life Rude staff, incompetent , try always to sell you bad properties I rented a flat for my son in Harrow since last year, and the flat was ill maintained , always problems, water leak, no elevators , no security ...
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“Maintenance is just a name they do nothing, n......”

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Jun 04,2020
Minithumbdown
By: 'Mo Moussa'
Jun 04,2020
1 people found
this helpful
Maintenance is just a name they do nothing, no response for days and I have been without a washing machine for a whole month now, they ignore emails. they are so responsive and quick when it comes to rent!...
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“The worst company ever! You dont have any hel......”

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Jun 01,2020
Minithumbdown
By: 'Konstantina karakoulian'
Jun 01,2020
0 people found
this helpful
The worst company ever! You dont have any help from them, and if you have its gonna be after months when you dont need it! They work so slow that sometimes you feel that they dont work at all! Customer service just the worst! The ...
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“Landlord-friendly company, not for someone tr......”

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May 26,2020
Minithumbdown
By: 'Dev Neons'
May 26,2020
1 people found
this helpful
Landlord-friendly company, not for someone trying to rent. Advice to anyone trying to rent property with them: 1. Foxtons has landlord-first approach - Journey might seem good in the beginning when you are going for property visits, but becomes a nightware after the contract is signed ...
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“Worst ever company to go with.High fees for ......”

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Apr 09,2020
Minithumbdown
By: 'DoM'
Apr 09,2020
1 people found
this helpful
Worst ever company to go with. High fees for what? To find a tenants and then disappear, not answering call or emails. Taking a large part of your rent for nothing. Worst ever agency and never going back to Them, ever. I won't recommend to ...
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“0 STAR REALLY. It seems once you sign up they......”

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Mar 10,2020
Minithumbdown
By: 'Chinedum Kanu'
Mar 10,2020
0 people found
this helpful
0 STAR REALLY. It seems once you sign up they dont care anymore. They have no client or customer care. They dont response to emails or acknowledge anything. I have been wanting to change property ownership and bank details for the last 4 months. I am still ...
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“Terrible for tenants...”

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Mar 05,2020
Minithumbdown
By: 'rabussier louise'
Mar 05,2020
0 people found
this helpful
As we are leaving our rental,Foxtons is in charge of finding a new tenant. It is very difficult to work with this agency. They tried to bully us into leaving them a key and complete access to our home. Their agents do not respect ...
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“Even a one star is generous.I have several pr......”

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Feb 25,2020
Minithumbdown
By: 'Anil Soni'
Feb 25,2020
0 people found
this helpful
Even a one star is generous.I have several properties unfortunately I ended using Foxtons on one and level of service is a nightmare.you can never speak to people who are responsible for your property as they are always in meetings and promises are ...
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“Very impressed with the service received from......”

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Jan 21,2020
Minithumbup
By: 'Margaret'
Jan 21,2020
0 people found
this helpful
Very impressed with the service received from the letting team in Bromley, they were efficient & professional. Agent was helpful, and had excellent customer service skills....
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“I recommend this agent Foxton very professio......”

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Jan 13,2020
Minithumbup
By: 'Rafal'
Jan 13,2020
0 people found
this helpful
I recommend this agent Foxton very professional and helpful in arranging the flat, delivery of documents and great contact you can see that he does what he likes...
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“BE AWARE! No matter what you do, FOXTONS will take ......”

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Nov 06,2019
Minithumbdown
By: 'Abir'
Nov 06,2019
2 people found
this helpful
BE AWARE! No matter what you do, FOXTONS will take away a big chunk of your deposit if not all. I can't say enough about those people who protect and cover themselves well. Playing dirty games on tenants to deduct from their deposit under fake ...
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Comment on agent fees
Bad
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By: PAUL JAMES TALBOTT
Jan 26, 2020
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BE CAREFUL, IN LONDON AS IN SICILY THERE ARE MAFIOSI BANDS. ONE OF THE MOST FAMOUS IS THIS REAL ESTATE AGENT OF LONDON. IF THEY CAN SINK YOU, THEY WILL DO IT WITHOUT ANY DOUBT. Run away from hyenas quickly! ...

“Rotten floor and BLACK mould and more...”

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Nov 03,2019
Minithumbdown
By: 'christian breinholt'
Nov 03,2019
2 people found
this helpful
This was a 5-star review, because we were asked to make one before we moved into the flat. This also explains why there are so many five-star reviews of Foxtons, and of Shaun Walker. Agent: Shaun Walker (Putney office) Property Manager: Jason Chu (head office) ...
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“Agent of choice - Zak...”

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Oct 31,2019
Minithumbup
By: 'Sharon'
Oct 31,2019
1 people found
this helpful
Zak helped us find the perfect apartment. With my employment I have to move every 6-12 months and found Zak to be the most helpful and knowledgeable agent to date. Very professional and extremely efficient. A big thank you for taking away the stress....
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“I wouldn't never suggest Foxtons...”

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Oct 14,2019
Minithumbdown
By: 'Eleonora Losi'
Oct 14,2019
0 people found
this helpful
I am a landlord highly disappointed about Foxtons's (or I should say agents) behaviors. Since Brexit started, we dealt with a couple of real estate agencies and Foxtons has been the worst. I understand they are driven just from money and commissions; however it doesn't ...
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“So far I'm very disappointed with the whole s......”

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Oct 09,2019
Minithumbdown
By: 'Gary Mellor'
Oct 09,2019
2 people found
this helpful
So far I'm very disappointed with the whole service I've received. They expect you to jump through their hoops to rent from them, as soon as they have your money they disappear. At the outset I gave a long list of things that needed addressing, ...
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“Three weeks of lies...”

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Oct 03,2019
Minithumbdown
By: 'Amy Matthews'
Oct 03,2019
0 people found
this helpful
All of our conditions were dropped from our offer with no real explanation except that we discussed it twice and we were told “the second time this wasn't mentioned”. This is very sneaky as we are not estate agents, just four young professionals so just ...
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“No communication unless they want something....”

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Sep 25,2019
Minithumbdown
By: 'Phillip Overton'
Sep 25,2019
1 people found
this helpful
Rude, pushy, and useless. Didn't leave us alone when trying to renew our tennency but wouldn't deal with us when we tried to get our £2.5k deposit returned despite agreeing on deductions. Still not returned 3 weeks after leaving the property....
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“On June 26, 2019 my sister received a phone c......”

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Sep 19,2019
Minithumbdown
By: 'Rebekah Maccow'
Sep 19,2019
0 people found
this helpful
On June 26, 2019 my sister received a phone call from Martin Debrah, Letting Manager saying, that 'the landlord changed her mind.' Shortly after, I called to speak to Martin as I was in shock. I said to, 'Martin what's going on.' He advised that ...
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“Foxtons does not care about safety and well being of their tenants!...”

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Sep 03,2019
Minithumbdown
By: 'Carlos Enrique Perez'
Sep 03,2019
0 people found
this helpful
Having been a client in the past from Knight Frank I would never again rent anything under Foxtons... They do not care about their tenants moving in to to a flat that is not up to the minimum basic standards and law requirements of safety ...
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“Flawless service and staff...”

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Aug 23,2019
Minithumbup
By: 'Toni Ward'
Aug 23,2019
0 people found
this helpful
This is my second time renting a property and I was wary about it due to previous experience with another Estate agents messing me around and making my rent experience hell, always check google reviews! I inquired a beautiful property I found on Zoopla, and ...
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“Beware if you are an international client. Th......”

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Aug 22,2019
Minithumbdown
By: 'Ellie N'
Aug 22,2019
2 people found
this helpful
Beware if you are an international client. This company has one bottom line: to make money. They do not value relationship or client needs. Any advantage they can take, they will. Greedy and only working for commission (especially Danielle Edwards), beware....especially if you are ...
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“Full disclosure - I did not rent a flat with ......”

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Aug 22,2019
Minithumbdown
By: 'Max Yuzhnyy'
Aug 22,2019
2 people found
this helpful
Full disclosure - I did not rent a flat with them because the experience was horrible from the first phone call. I was assigned to * and, after bombarding me with questions for 20 minutes, he then told me that my requests were unreasonable and that I ...
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“If i could give them a 0 I would. First of al......”

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Jul 29,2019
Minithumbdown
By: 'eusti runner'
Jul 29,2019
2 people found
this helpful
If i could give them a 0 I would. First of all they lied to us when we went to see the flat. They said there was no service charge, and the electrical appliances were brand new. The washing machine broke a week into the tenancy, ...
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“Worst estate agent that I ever dealt with, th......”

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Jul 17,2019
Minithumbdown
By: 'Miguel'
Jul 17,2019
1 people found
this helpful
Worst estate agent that I ever dealt with, they only care about you paying the rent afterwards they basically ignore you in a way that is not even polite....
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“Harrow Where People are People...”

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Jul 05,2019
Minithumbup
By: 'Kerisha Francois Kastner'
Jul 05,2019
0 people found
this helpful
Charlotte was a God Send from the word go. She went above and beyond to make sure we got exactly what we were looking for, she was always persistent, communicative, professional and polite. Charlotte was not just a letting agent she was someone who showed ...
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“Worst property experience in 24 years. The mo......”

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Jun 29,2019
Minithumbdown
By: 'Michael Smith'
Jun 29,2019
0 people found
this helpful
Worst property experience in 24 years. The most unresponsive, unprofessional, poorly trained, disorganised, discourteous and criminally irresponsible company I have ever dealt with. You will not find a more painful property experience anywhere. Replies to emails take weeks or just don't come. No one answers voicemails. ...
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“Short let ripoff...”

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Jun 27,2019
Minithumbdown
By: 'Leigh Brimley'
Jun 27,2019
3 people found
this helpful
Took a short let for a 5 week break on London. Huge mistake. They advertise short let as a way to stay over hotels or air bnb. Firstly the apartment lacked most basic necessities such as microwave or any cleaning tools or supplies. They supply nothing, ...
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By: T
Aug 19, 2019
View all comments (1)
The SAME thing happened to me! Are they paying people to write good reviews? I have no heard of a single person who has had a decent experience with them. I am still living in a filthy apartment (which they promised would be cleaned by move-in time). I call them every day to follow-up; 5 weeks in, no response and no solution. If anyone is thinking of dealing with Foxtons, I urge them to not put themselves through the miserable experience. ...

“Thanks for everything Preet Adhikari one of t......”

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Jun 25,2019
Minithumbdown
By: 'Alin stan'
Jun 25,2019
0 people found
this helpful
Thanks for everything Preet Adhikari one of the best agents👌🏻And the most beautiful properties what I see with Foxtons thank you Again...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 3:41 PM 03/12/2015 by allAgents

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