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FirstPort

Queensway House, 11 Queensway
New Milton
Hampshire
BH25 5NR
03333214080

Website not available

Properties for Sale
Properties to Rent

“ Appalling... ”

Apr 09,2018
Minithumbdown
By: 'ML'
Apr 09,2018
1 people found
this helpful
Dreadful, despicable company, I've already reviewed so don't want to repeat myself over their terrible service and bullying tactics. They are apparently taking me to court over 'arrears' for their non existent services when they systematically wrecked the development where I own a ...
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By: Claire Summers
Apr 19, 2018
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We have friends in Carlton House Loughton and they have never been happier. We found it to be very well maintained. ...
Feb 04,2018
Minithumbdown
By: 'Chris'
Feb 04,2018
5 people found
this helpful
FirstPort, formerly Peverel, was responsible for systematically cheating pensioners in retirement sites which resulted in an Office of Fair Trading ruling of bid rigging in December 2014. The freehold belongs to the Tchenguiz Family Trust, based in the British Virgin Islands.Tchenguiz's interests account for ...
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Comment on agent fees
Monthly fees are in line with Assisted Living facilities I guess.
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By: Ms. J. Proud
Mar 24, 2018
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I am looking to buy into one of your properties, but you seem to have an abismal record of 'customer satisfaction', and non-cooperation with wardens and management. It also appears that rules are made without consulting residents. Very disappointed. ...
Jan 17,2018
Minithumbdown
By: 'Independence Day'
Jan 17,2018
1 people found
this helpful
High costs, arbitrary increases in charges without consultation, poor service, lack of engagement with customers, broken promises. They can't even calculate their own fees correctly and currently owe the estate c.£3k in overcharged fees. As a result we have gone Right to Manage. ...
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Comment on agent fees
Too high and they can’t even calculate them correctly.
Was this helpful? Yes
Jan 17,2018
Minithumbdown
By: 'JC'
Jan 17,2018
3 people found
this helpful
No stars, although in fine keeping with the theme I am forced to allocate one. I agree with all the other comments about this horrendous company. What I will add is a recommendation you contact the Property Ombudsman with details of your complaints. They are ...
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Comment on agent fees
Extortionate for the absolutely pathetic quality of the service.
Was this helpful? Yes
Jan 15,2018
Minithumbdown
By: 'Empire Sq Resident'
Jan 15,2018
1 people found
this helpful
I live in Empire Square East, London for 11 years. The. management team is incompetent to say the least. Despite me paying part of their salary, they have done nothing but discriminate me and my family. 3 major incidents and the countless others pales in comparison to ...
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Comment on agent fees
Exorbitant amount paid yearly for bad service and being discriminated against
Was this helpful? Yes
Dec 20,2017
Minithumbdown
By: 'Reading'
Dec 20,2017
0 people found
this helpful
The management -or total lack of- of our property by FirstPort is appalling. It used to be managed by Pentland, who was not any better, who got bought by firstport. They take absolutely no action to solve ongoing issues, and as other reviews say, they ...
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Comment on agent fees
Extremely high for a total lack of service
Was this helpful? Yes
Nov 01,2017
Minithumbdown
By: 'KarenLR'
Nov 01,2017
3 people found
this helpful
I live abroad and have ongoing issues with FirstPort who are the managing agents for one of my buy-to-let properties. I don't always receive the letters they say they have sent me and they never make any attempt to call me and only email ...
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Comment on agent fees
Terribly doesn't do this justice
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By: L
Nov 13, 2017
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Hi Karen, we're experiencing very similar problems with them. Their charges are so unjustified for the little work they do and think it's fair to just charge you hundreds of £'s extra without consulting you etc. Are you paying the fee? And if not, what route are you taking with them? We have a stage 2 complaint with them but getting nowhere and have just received the £60 "legal fee" charge too. Thanks ...
Oct 16,2017
Minithumbdown
Emma F
By: 'Maxine'
Oct 16,2017
5 people found
this helpful
Disgraceful would be complimentary, these criminals in suits stopped all services at my development for a couple of years, yet expected people to continue paying maintenance charges. The grass was 2 ft high, lighting drainpipes etc broken, back door rotten and not secure etc etc. I ...
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Was this helpful? Yes
Aug 21,2017
Minithumbdown
By: 'David'
Aug 21,2017
9 people found
this helpful
I want to give zero rating to this useless company. I thought I was among only a few who were so frustrated with this property management company until I see all the reviews here. I have a leaking in my bedroom for more than 8 months, ...
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Comment on agent fees
Expensive, absolutely not proportional to the service provided
Was this helpful? Yes
Aug 16,2017
Minithumbdown
By: 'Leigh'
Aug 16,2017
5 people found
this helpful
I am in dispute with this company and on investigating it seems there are many disatisfied homeowners out there being forced to pay extortionate amounts of money for nothing. I am gathering as much information and ammunition in order to force a tribunal to take ...
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Comment on agent fees
No transparency of fees on accounts, my property is freehold, however, I am being charged to access my garage!!!
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By: Natalie Smith
Oct 10, 2017
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First Port need investigating. They charged all the residents for a fence that was appartently painted but never done, infact the fence was rotting.Also charged us all for white lines to be painted in the communal carpark (which we all said would be a eyesore and rejected the idea) However, they still charged us when no lines were painted. They apparnetly do a site visit every few weeks so why on earth didnt the site manager see there were no lines but continued to charge us.......the list goes ...
Aug 03,2017
Minithumbdown
By: 'Skyline Plaza Leashoders'
Aug 03,2017
10 people found
this helpful
First Port relies on the lack of time of hardworking people and disregards investors to forcefully and arbitrarily increase their profits without delivering the professional and comprehensive service it promises. Its practices and policies are condescending and an insult to all the professionals that are ...
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Comment on agent fees
Fees are a day light robbery, since their fees are 15% on whatever is spend on maintenance and services to the building. For the approximately £500,000 a year in service charges we get a minimalistic service where maintenance is done in a reactive manner under emergency circumstances and without adequate supervision of the works. This results in poor quality fixes which have to be re-done often on multiple occasions. This of course suits FP business model which also allows for; • ineffective competition for contracts – which are often subcontracts with multiple layers (+ VAT and commission in each) • lack of supervision not only in emergency but routine maintenance – so works have to be re-done. An excellent example is window cleaning, where FP increased the budget by 175% to increase the frequency of cleaning, instead of supervising the quality of the service provided, which still is a problem at hand. Seven month of meetings and ‘communication’ have not been enough to get our budget under control and properly planed. We had an adjustment charge of 6% on the 29 of June 2017 of the estimated budget for this year plus 2.5% that was increased from last year budget, a total of 8% of an extremely unappropriated budgeting. This means that instead of the 17.8% arbitrary, illegal and not consulted increase in January 2017, we must accept an 8.25% increase, way above 2016 inflation and without a knowledgeable explanation!
Was this helpful? Yes
By: Maxine
Oct 13, 2017
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Disgraceful would be complimentary, criminals in suits. How on earth this so called company is getting away with their fraudulent activities is beyond me. I will be publishing my story accompanied by photos shortly.. ...
Jul 13,2017
Minithumbdown
By: 'Tee Tee Sampson'
Jul 13,2017
9 people found
this helpful
First port are awful. I'd avoid them like the plague. Extornionate charges, non responsive, not proactive in tackling issues and in the end cost leaseholders and tenants huge amounts of money and worry....
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Comment on agent fees
Bad
Was this helpful? Yes
Jun 12,2017
Minithumbdown
By: 'fitzrovialitter'
Jun 12,2017
4 people found
this helpful
These pictures of FirstPort's stewardship don't need any further explanation. Please follow this URL link to the photographs on Flickr: https://flic.kr/s/aHskkzGjav...
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Comment on agent fees
Exorbitant.
Was this helpful? Yes
By: fitzrovialitter
Jun 21, 2017
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Here is a Flickr group for victims to post their photographs of FirstPort managed properties. https://flic.kr/g/zeFqe ...
May 31,2017
Minithumbdown
By: 'Hovemum'
May 31,2017
6 people found
this helpful
FirstPort are absolutely awful. Huge monthly fees to do virtually nothing, expect possibly mop a floor every 2 weeks. When I moved in, there were external walls literally falling down, leaks in roof, fascia having dropped off the front of the building. When you ring the ...
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Comment on agent fees
awful. most expensive I've paid for so little.
Was this helpful? Yes
May 23,2017
Minithumbdown
By: 'dtrrai'
May 23,2017
4 people found
this helpful
I'm a tenant in a block of flats, and this company is the absolute worst company I have ever had to deal with - My landlord has major issues with them, and as the tenant I am stuck in the middle. I have had a ...
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Was this helpful? Yes
Apr 28,2017
Minithumbdown
By: 'Essex House'
Apr 28,2017
5 people found
this helpful
Without doubt the most frustrating company we have ever dealt with. They have never answered our simple question over two years of management; what are we paying for? I have seen no evidence of maintenance to our plot but they do maintain the wider development ...
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Comment on agent fees
extortionate, like their wages
Was this helpful? Yes
Mar 27,2017
Minithumbdown
By: 'poor, poor, poor'
Mar 27,2017
16 people found
this helpful
poor they never respond to problems tenants have - everything is an issue with them. walk away if you see them acting as your management company...
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By: Tony Lombardelli
Mar 27, 2017
View all comments (1)
This is not a tenant of Firstport Lettings .We can only assume that this may refer to Block Management and not Residential Lettings Management ...
Feb 11,2017
Minithumbdown
By: 'Getsmart'
Feb 11,2017
11 people found
this helpful
Very poor customer service, written multiple emails with no helpful responses. Small flat in block of 3 paying a massive £180 a month. Sought legal advice and now pursuing 'Right to Manage' as I discovered another identical block had done this and were paying only £55 ...
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Comment on agent fees
Bad (very)
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By: Tony Lombardelli
Mar 27, 2017
View all comments (1)
Firstport Lettings do not manage this property. This may refer to block management issues and not Residential Lettings Management ...
Feb 08,2017
Minithumbdown
By: 'Phil Welton'
Feb 08,2017
5 people found
this helpful
Horrendous service, I have made 4 complaints now regarding rats in the block now entering my kitchen and causing damage, I have received one reply in the 4.5 months I have been trying to raise this as a call out to say they would pass it on ...
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Comment on agent fees
Academic if the service is this bad
Was this helpful? Yes
Jan 27,2017
Minithumbdown
By: 'Jeff'
Jan 27,2017
7 people found
this helpful
This refers to Sovereign Ct retirement flats in Bognor Regis. 3 years ago in 2014, we request our 14 Velux windows be serviced, the double/triple glazing had blown and the draft seals did not exclude drafts. The water ingress is also creating a damp patch by the ...
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Comment on agent fees
Seem to be high
Attachments

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Jan 04,2017
Minithumbdown
By: 'B Bassetti'
Jan 04,2017
11 people found
this helpful
This company is the worst I have encountered in my entire life. It is simply shocking that they are allowed to trade in this country. They send random and unjustified requests for money, and any attempts at challenging their unreasonable requests is ignored, then followed ...
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Comment on agent fees
Above market levels
Was this helpful? Yes
Nov 29,2016
Minithumbdown
By: 'Miko'
Nov 29,2016
8 people found
this helpful
Rebranded company name form solitaire to Om to first port, same useless overpriced service received over 12 years. Property and estate in disrepair min input max cost. A 1 bed flat in Kent costing over 2000 pound annually. Day light robbery and 40 % higher than the first year. They ...
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Comment on agent fees
Overpriced
Was this helpful? Yes
Nov 12,2016
Minithumbdown
By: 'Husna'
Nov 12,2016
8 people found
this helpful
I live at Century House in Wembley Park. This property was managed by OM Management / Pereval when I purchased my flat in 2014. Their service was appalling. The company re-branded as First Port, and their service is even worse. We have a rat infestation which has ...
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Comment on agent fees
Extortionate in excess of 2.2K for an awful service. Tenants and residents are being robbed.
Was this helpful? Yes
Nov 08,2016
Minithumbdown
By: 'Clarence'
Nov 08,2016
12 people found
this helpful
We inherited Peveral property management when we purchased our flat in West London in 2009, we are now in November of 2016. Their performance then was absolutely dreadful. They then changed their name to OM property management. Nothing improved, in fact they were just as bad. They ...
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Comment on agent fees
Always extortionate
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By: john
Dec 14, 2016
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stay clear of first port get rid of them like we did..we started our own rtm and can do something for you ...
Nov 04,2016
Minithumbdown
By: 'A MacKintosh'
Nov 04,2016
7 people found
this helpful
What a bunch of rip off merchants! They are the factors for the development of flats in Edinburgh which we have just sold and do not deserve even the 1 star but had to give this. Our solicitors wrote to them in order to progress the ...
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Comment on agent fees
Shockingly bad.
Was this helpful? Yes
Oct 21,2016
Minithumbdown
By: 'nmitch'
Oct 21,2016
10 people found
this helpful
We have had the most awful experience with this company. The level of service is unsatisfactory to say the least and horrifying at worst . After almost two years in the property and paying the service charge without question we started to notice that jobs were ...
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Comment on agent fees
Ridiculously high
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Oct 21,2016
Minithumbdown
Chris Owens
Gary Cox
By: 'Pissed Off'
Oct 21,2016
9 people found
this helpful
Complete incompetence! I'm honestly lost for words - FirstPort are possibly the most incompetent, useless company I've ever come across... I reported a roof leak just over five weeks ago and it still hasn't been fixed - despite many emails and phone calls. It's been ...
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Comment on agent fees
Total rip off for level of skills
Was this helpful? Yes
Oct 02,2016
Minithumbdown
By: 'exasperated'
Oct 02,2016
7 people found
this helpful
*They systematically wrecked the development I bought a studio apartment in as an investment. At one point there were no services whatsoever, the council had to intervene as the grass was 3ft high. The back door was rotten and falling apart, lights uncovered drainpipes cracked ...
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Comment on agent fees
Ok when services are provided but obviously not good when charging for non existent/ghost services as has been the case in the past.
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By: Lisa
Oct 14, 2016
View all comments (1)
Really sorry to read this. Please can you contact us at communications@FirstPort.co.uk so we can discuss your issues ...
Jun 20,2016
Minithumbdown
Michelle Simeone
By: 'Peter'
Jun 20,2016
17 people found
this helpful
TERRIBLE SERVICE and daylight robbery. Ours is a small development of just 5 houses with a communal drive and gardens. After being charged the earth for no service the residents voted for self management some 12 years ago. This was agreed with the Property Management company just ...
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What agent could do to change your mind?
We have self managed the communal areas and driveway for a fraction of the costs we were being charged. This recent job Purchase Order of ‚£600 for a job we had carried out for less than ‚£100 demonstrates excessive charges and justifies self management.
Attached Files
Comment on agent fees
We have self managed the communal areas and driveway for a fraction of the costs we were being charged. This recent job Purchase Order of ‚£600 for a job we had carried out for less than ‚£100 demonstrates excessive charges and justifies self management.
Was this helpful? Yes
Apr 25,2016
Minithumbdown
By: 'Catherinecodman'
Apr 25,2016
9 people found
this helpful
This company is awful. You try to resolve issues and no responses. The manager of each complex decides what happens to your money invested in building. No door mats around as of health and safety but got flower vases through out the building even on ...
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Comment on agent fees
Fair
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Chris Owens - upload your photo Chris Owens
3 reviews

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Gary Cox - upload your photo Gary Cox
2 reviews

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Ian scott  - upload your photo Ian scott
1 reviews

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Property manager  - upload your photo Property manager
1 reviews

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Michelle Simeone - upload your photo Michelle Simeone
1 reviews

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Emma F - upload your photo Emma F
1 reviews

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