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    Chris Owens
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    Michelle Simeone
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Queensway House, 11 Queensway
New Milton
Hampshire
BH25 5NR
03333214080

 
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Properties for rent
Jun 12,2017
Minithumbdown
By:
Jun 12,2017
2 people found
this helpful
These pictures of FirstPort's stewardship don't need any further explanation. Please follow this URL link to the photographs on Flickr: https://flic.kr/s/aHskkzGjav...
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Comment on agent fees
Exorbitant.
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Jan 01, 1970
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May 31,2017
Minithumbdown
By:
May 31,2017
2 people found
this helpful
FirstPort are absolutely awful. Huge monthly fees to do virtually nothing, expect possibly mop a floor every 2 weeks. When I moved in, there were external walls literally falling down, leaks in roof, fascia having dropped off the front of the building. When you ring the company, you might get to speak to someone and they can seem helpful, but absolutely nothing happens! I have records of many phone calls and what was promised, then months later doing the whole thing over again. Now we have major...
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Comment on agent fees
awful. most expensive I've paid for so little.
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May 23,2017
Minithumbdown
By:
May 23,2017
1 people found
this helpful
I'm a tenant in a block of flats, and this company is the absolute worst company I have ever had to deal with - My landlord has major issues with them, and as the tenant I am stuck in the middle. I have had a leaking roof since October 2013! This is now May 2017, and the roof is still leaking! I have had one room destroyed, the flat below me has had one room destroyed, and now the bottom flats are being affected. Absolute joke of a company. The most they have done to my roof? They put a tarpa...
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Apr 28,2017
Minithumbdown
By:
Apr 28,2017
2 people found
this helpful
Without doubt the most frustrating company we have ever dealt with. They have never answered our simple question over two years of management; what are we paying for? I have seen no evidence of maintenance to our plot but they do maintain the wider development to an average standard. The costs they charge for this are excessive and ever growing but what is more frustrating is they don't care. They know they can get away with charging whatever they like as there is little tenants can do un...
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Comment on agent fees
extortionate, like their wages
Was this helpful? Yes
Mar 27,2017
Minithumbdown
By:
Mar 27,2017
11 people found
this helpful
poor they never respond to problems tenants have - everything is an issue with them. walk away if you see them acting as your management company...
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By: Tony Lombardelli
Mar 27, 2017
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This is not a tenant of Firstport Lettings .We can only assume that this may refer to Block Management and not Residential Lettings Management ...
Feb 11,2017
Minithumbdown
By:
Feb 11,2017
7 people found
this helpful
Very poor customer service, written multiple emails with no helpful responses. Small flat in block of 3 paying a massive £180 a month. Sought legal advice and now pursuing 'Right to Manage' as I discovered another identical block had done this and were paying only £55 monthly. My advice is do not get caught up in trying to reason with this awful company, take back control using legislation which is designed for just this reason....
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Comment on agent fees
Bad (very)
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By: Tony Lombardelli
Mar 27, 2017
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Firstport Lettings do not manage this property. This may refer to block management issues and not Residential Lettings Management ...
Feb 08,2017
Minithumbdown
By:
Feb 08,2017
3 people found
this helpful
Horrendous service, I have made 4 complaints now regarding rats in the block now entering my kitchen and causing damage, I have received one reply in the 4.5 months I have been trying to raise this as a call out to say they would pass it on and no further response at all. Rats are still causing damage and I'm getting nothing back from them now, worse service I have encountered and I actually run a service company in a similar industry for many councils and housing trusts so I do actually know...
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Comment on agent fees
Academic if the service is this bad
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Jan 27,2017
Minithumbdown
By:
Jan 27,2017
3 people found
this helpful
This refers to Sovereign Ct retirement flats in Bognor Regis. 3 years ago in 2014, we request our 14 Velux windows be serviced, the double/triple glazing had blown and the draft seals did not exclude drafts. The water ingress is also creating a damp patch by the window frame. The pictures show our outlook, this is not rain but water inside the glazing. After visits by at least 8 companies to quote for this work nothing had bee done till mid 2016 when because these windows had deteriorated even ...
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Comment on agent fees
Seem to be high
Attachments
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Jan 04,2017
Minithumbdown
By:
Jan 04,2017
9 people found
this helpful
This company is the worst I have encountered in my entire life. It is simply shocking that they are allowed to trade in this country. They send random and unjustified requests for money, and any attempts at challenging their unreasonable requests is ignored, then followed by £60 charges, then followed by threaths of legal action. I had been warned before I bought my flat, but I could have never imagined anything like this. Do not buy a property managed by them, you will regret it....
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Comment on agent fees
Above market levels
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Nov 29,2016
Minithumbdown
By:
Nov 29,2016
7 people found
this helpful
Rebranded company name form solitaire to Om to first port, same useless overpriced service received over 12 years. Property and estate in disrepair min input max cost. A 1 bed flat in Kent costing over 2000 pound annually. Day light robbery and 40 % higher than the first year. They don't know their elbows from their bums and are only interested in making money. Karma may hopefully one day pay them a visit !!...
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Comment on agent fees
Overpriced
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Nov 12,2016
Minithumbdown
By:
Nov 12,2016
6 people found
this helpful
I live at Century House in Wembley Park. This property was managed by OM Management / Pereval when I purchased my flat in 2014. Their service was appalling. The company re-branded as First Port, and their service is even worse. We have a rat infestation which has been present since August 2016, and now in mid-November almost we have no resolution other than letters sent to residents saying "please put rubbish in the bin". We are paying over 2,200 pounds service charge per year for an a...
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Comment on agent fees
Extortionate in excess of 2.2K for an awful service. Tenants and residents are being robbed.
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Nov 08,2016
Minithumbdown
By:
Nov 08,2016
10 people found
this helpful
We inherited Peveral property management when we purchased our flat in West London in 2009, we are now in November of 2016. Their performance then was absolutely dreadful. They then changed their name to OM property management. Nothing improved, in fact they were just as bad. They have now changed their name for a third time to First Port Property Management. Things have not changed a bit. In fact, if anything, they are probably worse. Recently a tender was put out for some building work to be c...
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Comment on agent fees
Always extortionate
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By: john
Dec 14, 2016
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stay clear of first port get rid of them like we did..we started our own rtm and can do something for you ...
Nov 04,2016
Minithumbdown
By:
Nov 04,2016
4 people found
this helpful
What a bunch of rip off merchants! They are the factors for the development of flats in Edinburgh which we have just sold and do not deserve even the 1 star but had to give this. Our solicitors wrote to them in order to progress the sale and First Port charged a series of admin fees including apportion service charges, copy of the insurance certificate & confirmation of Common Repairs which totalled £173.61. We have paid our service charges up to end of November 6 months in advance ...
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Comment on agent fees
Shockingly bad.
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Oct 21,2016
Minithumbdown
By:
Oct 21,2016
7 people found
this helpful
We have had the most awful experience with this company. The level of service is unsatisfactory to say the least and horrifying at worst . After almost two years in the property and paying the service charge without question we started to notice that jobs were not being done and that things were really starting to get to a state of disrepair. Things are getting worse and worse and despite voicing concerns are simply not being rectified. Despite trying our best to contact the company we seem ...
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Comment on agent fees
Ridiculously high
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Oct 21,2016
Minithumbdown
Chris Owens
Gary Cox
By:
Oct 21,2016
5 people found
this helpful
Complete incompetence! I'm honestly lost for words - FirstPort are possibly the most incompetent, useless company I've ever come across... I reported a roof leak just over five weeks ago and it still hasn't been fixed - despite many emails and phone calls. It's been raining throughout the five weeks, so the damage being done to my flat is getting worse and worse. They're unprofessional, blundering morons and I wouldn't recommend them to anyone....
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Comment on agent fees
Total rip off for level of skills
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Oct 02,2016
Minithumbdown
By:
Oct 02,2016
3 people found
this helpful
*They systematically wrecked the development I bought a studio apartment in as an investment. At one point there were no services whatsoever, the council had to intervene as the grass was 3ft high. The back door was rotten and falling apart, lights uncovered drainpipes cracked etc etc. The outside wall was filthy white and looked like a cow shed! Leaseholders had to replace carpet and paint the walls themselves to try and attract tenants. People withheld payment and so they instruct their solici...
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Comment on agent fees
Ok when services are provided but obviously not good when charging for non existent/ghost services as has been the case in the past.
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By: Lisa
Oct 14, 2016
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Really sorry to read this. Please can you contact us at communications@FirstPort.co.uk so we can discuss your issues ...
Jun 20,2016
Minithumbdown
Michelle Simeone
By:
Jun 20,2016
14 people found
this helpful
TERRIBLE SERVICE and daylight robbery. Ours is a small development of just 5 houses with a communal drive and gardens. After being charged the earth for no service the residents voted for self management some 12 years ago. This was agreed with the Property Management company just paying for the public liability insurance and the electricity bill for two street lights. After Peverel,and O&M we now have First Port Management. Residents get six monthly bills but have rarely seen anyone from Fi...
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What agent could do to change your mind?
We have self managed the communal areas and driveway for a fraction of the costs we were being charged. This recent job Purchase Order of ‚£600 for a job we had carried out for less than ‚£100 demonstrates excessive charges and justifies self management.
Attached Files
Comment on agent fees
We have self managed the communal areas and driveway for a fraction of the costs we were being charged. This recent job Purchase Order of ‚£600 for a job we had carried out for less than ‚£100 demonstrates excessive charges and justifies self management.
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Apr 25,2016
Minithumbdown
By:
Apr 25,2016
7 people found
this helpful
This company is awful. You try to resolve issues and no responses. The manager of each complex decides what happens to your money invested in building. No door mats around as of health and safety but got flower vases through out the building even on fire exits!! One lift so if there is a fire or it breaks, you have to walk up the stairs. No other alternatives, some people can't leave there house! Ask residents to fill out surveys on managers but then feedback meetings the managers are present, h...
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Comment on agent fees
Fair
Was this helpful? Yes
Apr 05,2016
Minithumbdown
By:
Apr 05,2016
8 people found
this helpful
This company is APPALLING! Never replies to queries, staff know nothing and try and fob you off. When you complain they tell you the procedure but never reply. Totally useless. Avoid them at all costs....
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What agent could do to change your mind?
Bad
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Comment on agent fees
Bad
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Apr 01,2016
Minithumbdown
By:
Apr 01,2016
5 people found
this helpful
Truly awful. You pay a fortune and get nothing. We currently don't even have a designated property manager for our flats as the previous one (the 5th in as many years) has left and not been replaced. We have several ongoing maintenance issues - I phone up on a regular basis but nothing ever happens and yet we are still charged over the odds. Avoid them at all costs!...
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What agent could do to change your mind?
Extortionate for what we get
Attached Files
Comment on agent fees
Extortionate for what we get
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Mar 18,2016
Minithumbdown
By:
Mar 18,2016
4 people found
this helpful
Run for the hills. These people are happy to take your money but will not repair or do any maintenance needed. I have been chasing now for several months for a maintenance issue and have been fobbed off every time. Do not purchase accommodation if they are managing the property. Extortionist charges for their services....
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What agent could do to change your mind?
Bad
Attached Files
Comment on agent fees
Bad
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By: DitchPort
Mar 19, 2016
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Good on your for saying it as it is... go on to Youtube and leave you comment about their services - they have some new videos on Youtube... spread the word and spare others the pain... ...
Mar 11,2016
Minithumbup
By:
Mar 11,2016
7 people found
this helpful
Absolutely dreadful service. The management of the property is clumsy, expensive and with delays. They charge us a full time salary for an onsite caretaker, who is actually working on call for several other properties. They don't reply to complaining e-mails, when you talk to them on the phone they are patronising, rude and trying to intimidate complainers....
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Comment on agent fees
Bad
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By: 'Ditchport'
May 13, 2016
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Trust me you are not alone in your frustrations - many have reported selling their properties rather than deal with them, and I have to admit to feeling the same way!!! ...
Feb 24,2016
Minithumbdown
By:
Feb 24,2016
8 people found
this helpful
TERRIBLE TERRIBLE TERRIBLE! ROBBERS!! I paid them £50 in error for Management Charges AFTER our development was transferred to another company. I have spent 2 months phoning, emailing and writing letters to them, but their Award winning Customer Service Team don't seem to be able to deal with anything outside of the box. They are useless! I agree with the reviewer that said don't buy a flat if FIRSTPORT are the Management company. I have provided all the receipts and bank balances to prove...
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By: Amanda
Feb 26, 2016
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I agree they are robbers and totally useless - and support the review re NEVER ever buy a property if they were managing it - we should ensure that the estates agents know this and make it a point of enquiry to know before even going to look at a property....the more we highlight these scoundrels the better!! ...
Jan 27,2016
Minithumbdown
By:
Jan 27,2016
9 people found
this helpful
This company re-branded from their previous name, OM Property. This was presumably because that name had become so toxic (ranked at the bottom of in excess of 18,000 companies). Unfortunately the rebrand has not extended to changing their work practices. I have lived at my property for 2 years and 3 months. First port have NEVER completed any work whatsoever on the communal areas adjacent to my property as they are contracted to do. They have admitted to this and are completely aware of it....
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Jan 11,2016
Minithumbdown
By:
Jan 11,2016
10 people found
this helpful
Just shocking - avoid like the plague - if they are already 'managing' your block talk to other leaseholders and get rid of them - you really will not have a good experience - just read the other reviews on this website - they can rename as much as they like but it's still the same shocking outfit. AVOID AVOID AVOID, you will save yourself a lot of grief. Get a local firm to manage your property....
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What agent could do to change your mind?
Probably about average but the value is awful so therefore the value for money is shockingly poor
Attached Files
Comment on agent fees
Probably about average but the value is awful so therefore the value for money is shockingly poor
Was this helpful? Yes
Dec 15,2015
Minithumbdown
By:
Dec 15,2015
8 people found
this helpful
The worst rip off company I have ever come accross. Anyone thinking of buying a property that is managed by First Port/Peverel you need to run. Don't just listen to me, access the following: About peverel Carlex LKP Any properties that are managed by this company when they are advertised for sale no estate agent will ever advertise that First Port is the management company. There is a reason for this!!!...
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What agent could do to change your mind?
This company can do nothing.
Attached Files
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Dec 10,2015
Minithumbup
By:
Dec 10,2015
12 people found
this helpful
TERRIBLE, TERRIBLE, TERRIBLE. Our block of flats changed to FirstPort property management earlier this year and we have had problems ever since. The bin store is consistently a mess - something which never happened under our previous company (Trinity). Also, our gas/electricity meters are in a locked cupboard and can only be accessed by FirstPort staff - it usually takes me three emails and two weeks to get a response from them to get a reading. In addition, 9 days ago the lights in our stai...
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Dec 08,2015
Minithumbdown
Property manager
Ian scott
By:
Dec 08,2015
11 people found
this helpful
Firstport (Peverel) Have to be the worst company I have ever dealt with, rubbish service, penny pinching, rouges. Its.makes.my blood boil typing this. Suggest you Google 'whats wrong with Peverel' or 'about.Peverel.or firstport' and see the number of.comments.from.residents. Shocking behaviour by a company. If you are.interested.in a.property and Peverel/first port.are involved WALK.AWAY DONT.LOOK.BACK. That advice is.free and will save you heartache and money in years to.come....
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Dec 08,2015
Minithumbdown
Chris Owens
By:
Dec 08,2015
9 people found
this helpful
My property was managed by First Port. They are the worst ever. They refuse to send bank statements and when you finally get them after many months they are all in code. They have taken money twice for many invoices. They refuse to admit their mistakes. Anyone who is even thinking of buying a flat please read all the lvt decisions regarding this company and read the ones regarding om management. It is same company. They have changed their name three times in last 5 years. Like the last reviewer ...
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Dec 02,2015
Minithumbdown
Chris Owens
Gary Cox
By:
Dec 02,2015
16 people found
this helpful
Formerly called OM Management who were complete thief's in raiding reserve funds from service accounts and overcharging on a regular basis this was proved when they took me to a County Court and they lost and ended up paying all solicitors charges and paid over£10,000 back to service account. Now rebranded as First Port the situation is even worse, by rebranding they are trying to walk away from all the huge historic monies they owe to many developments. One huge rip off company with Chris...
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What agent could do to change your mind?
The agent could never ever do anything to change my mind.
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Chris Owens - upload your photo Chris Owens
3 reviews

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Gary Cox - upload your photo Gary Cox
2 reviews

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Ian scott  - upload your photo Ian scott
1 reviews

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Michelle Simeone - upload your photo Michelle Simeone
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