FirstPort
New milton, New Milton, BH25
1/5, 123 reviews
2% recommended
43% lettings valuation accuracy
31% lettings fee satisfaction



Property Features


“FirstPort recently became the managing agent ......”

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Feb 09,2024
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By: 'BB'
Feb 09,2024
0 people found
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FirstPort recently became the managing agent of our building, a mid-sized 150+ units development in London, and the service level and conditions of living in our estate have downgraded dramatically since, while our costs have skyrocketed (more than +50%) with no explanation

In the space of 2 years we had 4 different building managers, with gaps of multiple months with nobody on site between one another – while still been charged. No continuity plans were ever made, so each new-comer has been incapable of providing essential services for long after installing

Communication is insufficient and very difficult – the last building manager hasn’t picked up the phone once since his start last fall (now 4 months), residents meetings / reporting have stopped altogether, most email sent are ignored or replied to with long delays, and when they are – often involve these long templates of barely relevant pre-drafted service refusal excuses. When issues are escalated to the helpdesk, the waiting time normally surpasses the 45min, often involves dealing with people with an insufficient command of the English language, often completely unaware of how the Firstport business operates or what to do in the circumstance, and most of the time end up just bouncing any responsibility back to the absent building manager

The out of hours service (supposed to cover for emergencies when onsite personnel aren’t around) operates between 9am and 5pm only and during weekdays only – so all our recent emergencies (including a water outage, a sewage leak and a recent security issue) have all been left unattended / unactioned for days

We have had recurring issues with trash collection (unrelated to the strikes), simple maintenance fixes (like doors or garage gates) are never done permanently and systematically break down again within weeks, essential services like reviewing CCTV are refused giving different silly excuses to different people, and even the police mentioned that they were unable to reach our building manager when trying to make contact past a crime we reported, which was under investigation

This level of disservice is accompanied by a rather irritating attitude of denying communication, pushing back on essential services and most frustratingly – by a vertical increase in costs and charges.
In the past 2 years the development costs increased by +50%, the building accounts were distributed with 20 months of delay, through different sets of documents contradicting each other, and still today no explanation has been given around the cost increase, despite continued demands for clarity.
Their online payment system often misses payments received and automatically charges non-sensical penalties of 20%. They have this practice of slotting unjustified extra charges to the bill, that nobody at Firstport is capable of explaining, and over which more penalties are charged when the payment of these unidentified costs is refused – and this appears to be a common practice of theirs as evidenced by the multiple similar comments on this platform too. In fact, Barry Gardiner MP recently raised the issue of FirstPort's unfair charges in Parliament, the company is currently the subject of a petition for investigation, and has a long history of wrongdoing and scandals well covered in the press before and after the name was changed from Peverel.

Sadly, is rather unlikely that any individual experiencing the damages and frustration of dealing with Firstport will ever be able alone to change his / her managing agent, but the hope with this post is to help anyone still in the lucky position of making a choice, to save themselves and avoid this business. Or at least to create history around the continuation of the company bad practices
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Opening Hours
Address

FirstPort
Queensway House, 11 Queensway
New Milton
Hampshire
BH25 5NR
03333214080

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 43% 31% £350 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 18 1 19 0 1 0 2 2 80
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Absolutely dreadful having to deal with this ......”

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Feb 27,2024
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By: 'Raj Arora'
Feb 27,2024
0 people found
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Absolutely dreadful having to deal with this company. Lack of organization, deceitful, and singularly focused on greed and nothing else. The company keeps changing their name too so that newer customers can't find out about their terrible past history....
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“All round awful...”

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Feb 14,2024
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By: 'Stuart'
Feb 14,2024
1 people found
this helpful
Slow and inaccurate response. Price hikes feel like profiteering. Won't refund money without a huge battle (that I'm in the middle of)...
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“FirstPort recently became the managing agent ......”

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Feb 09,2024
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By: 'BB'
Feb 09,2024
0 people found
this helpful
FirstPort recently became the managing agent of our building, a mid-sized 150+ units development in London, and the service level and conditions of living in our estate have downgraded dramatically since, while our costs have skyrocketed (more than +50%) with no explanation In the space of 2 years ...
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“Risk to Life not being taken seriously...”

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Feb 07,2024
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By: 'KM'
Feb 07,2024
0 people found
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Absolute joke of a management company. No one from their organisation responds to ANY emails, calls, letters from residents for months at a time. Then we will get a single reply that’s an automated message. Then another that conflicts the previous one. Then employees ...
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“Living in a FirstPort-managed property will k......”

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Dec 09,2023
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By: 'Jack Stapleton'
Dec 09,2023
1 people found
this helpful
Living in a FirstPort-managed property will knock years off your life. They are rude, unprofessional, respond to queries slowly or not at all, and charge exorbitant fees. Their management website is broken and borderline unusable. hey present your statement in an intentionally confusing manner in ...
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“The amount of stress first port has caused should be criminal...”

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Nov 14,2023
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By: 'Katrina'
Nov 14,2023
1 people found
this helpful
feel compelled to share my harrowing experience with First Port's abysmal service at the Nash Mills Wharf development, specifically within HP3. The level of incompetence and disregard for residents' well-being is nothing short of appalling. First and foremost, I've been issued with 'overspending invoices' that ...
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“Where is our money?...”

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Nov 07,2023
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By: 'K'
Nov 07,2023
0 people found
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My husband and I have waited almost 3 months for them to return money they owe us. We have lost count of all the emails we have sent them chasing this. It actually feels quite humiliating to keep having to ask for it over and over ...
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“If could give them one star i would...”

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Nov 03,2023
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By: 'Jeff Salaris'
Nov 03,2023
1 people found
this helpful
If could give them one star i would. They do not communicate, fix or take responsibility for the buildings that they are running. A useless organisation. A number of residents reported issues that have not been fixed. Constant engineer visits for the same issue fire ...
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“Absolutely awful. I've lived and owned my apa......”

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Oct 25,2023
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By: 'Philip'
Oct 25,2023
0 people found
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Absolutely awful. I've lived and owned my apartment for over 5 years and have to cope with 2 X holes in my ceiling due to a balcony above and external cladding. I've had several people who have come to assess the problem but nothing has been done ...
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“If I could give 0 I would. Take your money fo......”

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Oct 03,2023
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By: 'Debbie'
Oct 03,2023
1 people found
this helpful
If I could give 0 I would. Take your money for doing nothing and closing reports without ...
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“Disgusting...”

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Oct 02,2023
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By: 'Anonymous'
Oct 02,2023
1 people found
this helpful
Horrific company. No morals, distinct lack of communication no matter how hard you try to contact them. They lack any care about the customers. They demand extortionate payments with almost zero service in return. Disgusting. Worst company I’ve ever had the misfortune of encountering....
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“An awful service, no safety at all... do not ......”

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Sep 15,2023
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By: 'ksenia'
Sep 15,2023
1 people found
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An awful service, no safety at all... do not recommend to anyone......
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“Useless...”

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Aug 14,2023
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By: 'JR'
Aug 14,2023
3 people found
this helpful
Well reading all the other reviews all I can say they perfectly match my experience... been waiting for a Share Certificate for 2 years.... still don't have it. It's to a point that doing the work yourself is less work then having these people around. Absolutely ...
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“Dishonest useless company...”

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Aug 05,2023
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By: 'Susie'
Aug 05,2023
2 people found
this helpful
Dishonest useless people. We pay a monthly service charge for any management issues, there’s been a leak coming into our flat and many other flats and firstport have done NOTHING, ABSOLUTELY NOTHING. It’s an emergency situation with flooding and fire risks. DO NOT ...
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“Unsafe buildings My landlord reported that ......”

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Aug 01,2023
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By: 'Natalie'
Aug 01,2023
0 people found
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Unsafe buildings My landlord reported that the building kept getting broken into as it is not a secure building I live alone and have had to remove people myself because they will not secure this building Haven’t had mail for months because no postman ...
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“Been passed from pillar to post...”

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Aug 01,2023
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By: 'Ruban'
Aug 01,2023
2 people found
this helpful
Been passed from pillar to post when dealing with what should be simple enquiries. Held on hold for 2 hours at a time and still no solution......
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“Poor company...”

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Jul 28,2023
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By: 'JP'
Jul 28,2023
2 people found
this helpful
Customer service team are brilliant but the rest of the company are non existent. Have left me waiting 2 months of answers to enquiries and deed of variation without any answer still. Spend on average 2 hours at a time to speak to them. Poor, do not ...
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“Jokers...”

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Jul 19,2023
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By: 'Fiona'
Jul 19,2023
5 people found
this helpful
I bought my property in August, still received no correspondence from them- I assume they want paying for the service charges. I have emailed them numerous times and my solicitor has re-sent them the relevant forms which they claimed they hadn't received (they were sent ...
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“Scum bags stealing my hard earned money with ......”

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Jul 05,2023
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By: 'Mark'
Jul 05,2023
4 people found
this helpful
Scum bags stealing my hard earned money with all there unreasonable amount of fees for wanting to move home.... First they charge me 500 pound for a property management pack, then they send that very pack over incomplete missing information, then I have to pay a ...
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“SCAMMERS:I kept requesting paper invoice to......”

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May 17,2023
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By: 'Vijay Sanas'
May 17,2023
6 people found
this helpful
SCAMMERS: I kept requesting paper invoice to be sent as I do not check my mail. Every time they charge me penalty without me knowing that it is due. Such a horrile company, has very bad customer service. I would reccomend different property management as ...
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“Leaving a vulnerable person held to ransom to......”

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Apr 21,2023
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By: 'L Butler'
Apr 21,2023
0 people found
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Leaving a vulnerable person held to ransom to give authorisation to an a potential unknown cost when they have sewage coming up through their toilet for 2 weeks. Once under duress agreed, they book the plumber 5 minutes before they close leaving it another 24 hours or if ...
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“Dog poo in children's playground...”

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Apr 05,2023
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By: 'Toby nicholson'
Apr 05,2023
1 people found
this helpful
Really poor property management company. They put up 2 dog waste bins on our development, one of them being in the children's play area, however they empty them so infrequently that there is constantly a build up of bags filled with dog poo lying right there ...
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“Nothing more than a money making racket. Over......”

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Mar 09,2023
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By: 'Tennant'
Mar 09,2023
4 people found
this helpful
Nothing more than a money making racket. Overpriced properties that are maintained on a pittance. Dont give too hoots about tennants, queries are ignored routinely....
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“Absolute Joke of a company....”

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Mar 02,2023
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By: 'A Wood'
Mar 02,2023
6 people found
this helpful
Absolute Joke of a company. I raised three queries over a month ago after being sent a "late payment" letter for charges that they haven't actually invoiced. The road on our estate has a physical drop that has already damaged multiple vehicles and they've left ...
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“Worst ever Gardner cut gas pipe over Xmas no ......”

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Feb 22,2023
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Matthew
By: 'Lee Bradshaw'
Feb 22,2023
1 people found
this helpful
Worst ever Gardner cut gas pipe over Xmas no one new building was evacuated in early hours dangerous. Had to get emergency gas engineer to repair. Matthew Reynolds manger agreed to refund me now just blanks my calls. Company and him is a joke. He ...
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“ABSOLUTE CROOKS...”

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Jan 25,2023
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By: 'Unfortunate Owner'
Jan 25,2023
2 people found
this helpful
Avoid buying/ renting property from these absolute crooks. They never did anything when issues were raised at the estate I lived in, and charged a small fortune for the privilege. To top things off, when I moved out (with notice) 4 months into a 6 month advanced ...
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“Avoid this company at all costs. Incompetent,......”

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Jan 13,2023
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By: 'Tony Snell'
Jan 13,2023
3 people found
this helpful
Avoid this company at all costs. Incompetent, don't answer customer service phone or email. Can't contact CEO they don't publicise contact details. Am suing for non repayment of invoice that their contractor passed back to me! Property ombudsman forced admission from a director, last year ...
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By: D simmons
Jul 25, 2023
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First port are the wherst company I have dealt with they keep increase ing management fees and don't give a resen been waiting 18 months for a damp problem to be sorted sent email after email they should be looked into by the omnedusm there cowboy ...

“AS USEFUL AS A CHOCOLATE TEAPOT...”

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Sep 10,2022
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By: 'Kim Madrick'
Sep 10,2022
5 people found
this helpful
AS USEFUL AS A CHOCOLATE TEAPOT. This 'management' company are a disgrace. My mum agreed to purchase a flat in the Rectory Close development in Nantwich in March 2022. She has been waiting two months for these incompetent and negligent (insert word of choice here) to ...
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“Worse Company In Uk And Still Active.Well ......”

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Jul 29,2022
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By: 'Meinn'
Jul 29,2022
3 people found
this helpful
Worse Company In Uk And Still Active. Well expensive, Dont deal, ask money always like a thief, Always Puts thr prices up, dont clean, Dont fix, Dont Attend. But asks money on time always.! £4k every year in the bin lucky selling the property and ...
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“DO NOT buy a property where FirstPort are the......”

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May 30,2022
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Jamie
By: 'Notto'
May 30,2022
9 people found
this helpful
DO NOT buy a property where FirstPort are the Managing Agent - you will regret it both financially and emotionally. FirstPort will bleed you dry financially with excessive management fees which increase every year, audit fees, accounts preparation fees etc etc. They simply do not ...
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Last updated at 3:49 PM 06/09/2018 by allAgents

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