Elms Estates
4.8/5, 80 reviews
95% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
93% lettings fee satisfaction



Property Features

Elms Estates are a privately owned and completely independently run Estate Agent's with over 30 years of experience in Property Sales, Letting and Property Management within the Bethnal Green, Shoreditch, Stepney Green, Bow, Whitechapel, Victoria Park, Spitalfields and Shadwell areas as well as all other areas within the London Borough of ... show more Elms Estates are a privately owned and completely independently run Estate Agent's with over 30 years of experience in Property Sales, Letting and Property Management within the Bethnal Green, Shoreditch, Stepney Green, Bow, Whitechapel, Victoria Park, Spitalfields and Shadwell areas as well as all other areas within the London Borough of Tower Hamlets and beyond.

We pride ourselves on our ability to offer a comprehensive, flexible and friendly approach to the property market and we simply love East London. Elms Estates is positioned in an enviable High Street location with tremendous foot traffic. The office has always used the latest computer and Internet technology, but the company's biggest strength is the genuinely warm, friendly and professional approach that all of our staff offer to all of our clients.
Elms Estates - Click to Visit Our Website

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £305,000 £635,000
Lettings 100% 93% £670 £2,730
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
29 1 29 3 12 0 3 0 3 0
Areas covered
  • E2
  • E1
  • E3
  • E5
  • E8
  • E9
  • E14
Address

454 Bethnal Green Road
Bethnal Green,London
Greater London
E2 0EA
0207 729 5665

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
UKALA TPOS Sales TPOS Lettings TPOS
Images & Videos

“Our family would like to sincerely thank Shau......”

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Jul 25,2023
Minithumbup
Shaun
By: 'Jill'
Jul 25,2023
0 people found
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Our family would like to sincerely thank Shaun & his team for their hard work & tireless effort in selling our mother's flat. Shaun was always quick to respond to our queries, polite & courteous & gave us back faith in estate agents. Thanks again...
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“ELMS estates have worked particularly hard...”

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Jun 06,2023
Minithumbup
Shaun
By: 'Paul'
Jun 06,2023
0 people found
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ELMS estates have worked particularly hard and professionally to sell our flat in Bethnal Green going above and beyond to get the sale over the line. I would particularly like to thank Shaun and his colleagues who assisted him, and would not hesitate to recommend ...
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“Very impressed! My ex-local authority flat wa......”

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Jul 12,2022
Minithumbup
Shaun
By: 'Edward'
Jul 12,2022
0 people found
this helpful
Very impressed! My ex-local authority flat was on the market for only a couple of days with Elms Estates before a buyer was found. The marketing was spot on. Shaun was very attentive too during the conveyancing process, keeping all parties informed with regular updates ...
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“Great experience, would use again....”

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Feb 15,2022
Minithumbup
Jade
By: 'Maire'
Feb 15,2022
0 people found
this helpful
My first experience with dealing with an estate agent instead of landlord directly, and it was great. All was done professionally, any issues during renting that came up with the property were solved in a timely manner and with great flexibility. From start to end (...
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“Elms - Excellent Service....”

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Jan 25,2022
Minithumbup
Rutland
Shaun
By: 'James C'
Jan 25,2022
0 people found
this helpful
Rutland and Shaun were both excellent in dealing with my property transaction, which happened whilst I was living abroad. They went far, far, above what was required and exceeded my expectations in every way. They were commercial when we were pricing the property, responsive, practical ...
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“Jade was very receptive, kind and very communicative! Helpful and ......”

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Jan 19,2022
Minithumbup
Jade
Gabriele
By: 'Ionica'
Jan 19,2022
0 people found
this helpful
Jade was very receptive, kind and very communicative! Helpful and a very informative. I always communicated extraordinarily well with all the team members, even if it was harder for me to communicate verbally because of the language, they understood me and I communicated only by ...
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“Smooth sale(-ing)...”

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Nov 16,2021
Minithumbup
Shaun
By: 'Greg'
Nov 16,2021
0 people found
this helpful
Dealt with Elms Estates for the sale of my flat. My contact from the office was Shaun. He was very helpful, very relaxed, very knowledgeable and I believe had the right balance in representing both the seller and the buyer. Good skill. Oh and he ...
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“Super service from Elms (Husnain and Villy). ......”

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Jul 05,2021
Minithumbup
Husnain
By: 'Michelle'
Jul 05,2021
0 people found
this helpful
Super service from Elms (Husnain and Villy). They have gone above and beyond at every stage - thank you! A real pleasure to deal with....
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“Jade has been lovely and very responsive! Hel......”

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May 06,2021
Minithumbup
Jade
By: 'Irina'
May 06,2021
0 people found
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Jade has been lovely and very responsive! Helpful and a very informative. She's always answered in a timely manner and made sure we were updated throughout the tenancy....
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“Estate agents have a bad rep and let's face i......”

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Jan 27,2021
Minithumbup
Jade
By: 'Amina'
Jan 27,2021
0 people found
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Estate agents have a bad rep and let's face it, a lot of them deserve it but Elms have really restored my faith in letting agents. I think it helps that it has a family run vibe to it and it's not like the cold, ...
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“Renting a property with Elms Estates for the ......”

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Dec 07,2020
Minithumbup
Jade
Brandon
By: 'A.Santos'
Dec 07,2020
0 people found
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Renting a property with Elms Estates for the past 5 years has been a stress free experience (as stress free as it can be!). From the beginning, the team as always been very approachable and available to sort out any issues. We always had a main ...
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“Had a very positive experience throughout our......”

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Nov 18,2020
Minithumbup
Jade
Brandon
By: 'Michael'
Nov 18,2020
0 people found
this helpful
Had a very positive experience throughout our time with Elms. Made the process of renting very clear and easy, dealt with any issues throughout our tenancy very quickly and efficiently and always communicated clearly when viewings needed to take place at the end of our ...
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“I recommend Elms Estates as the best estate a......”

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Nov 07,2020
Minithumbup
Brandon
By: 'Laetitia'
Nov 07,2020
0 people found
this helpful
I recommend Elms Estates as the best estate agency I have dealt with so far. All agents are very professionals and friendly, in particular Villy. I am one of their tenants since January 2019 and I count my 3rd flat with them and I would not ...
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“Founds Elms elstates really helpful while the managing and selling my proeprty....”

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Oct 10,2020
Minithumbup
Jade
By: 'Michelle'
Oct 10,2020
0 people found
this helpful
Founds Elms elstates really helpful while they managed my rental property while I was living abroad. They resolved issues for tenants quickly without much and communicated updates and costs with me regularly and clearly. Their staff particularly Villy and Jade were very helpful. The owner ...
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“ELMS is extremely disappointing. Dealing with......”

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Jun 10,2020
Minithumbdown
By: 'Gerard'
Jun 10,2020
37 people found
this helpful
ELMS is extremely disappointing. Dealing with them was quite acceptable until the coronavirus crisis arrived. Avoid this agency at all costs, because when it comes difficult times or you are in trouble they will take advantage on you. They don't cooperate, they just watch for ...
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“Brandon is a very caring and diligent state a......”

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Dec 11,2019
Minithumbup
Brandon
By: 'Francisca'
Dec 11,2019
0 people found
this helpful
Brandon is a very caring and diligent state agent. We contacted him initially out of the suggestion of very close friends. After a few disappointments with properties that did not work out, he never lost interest and motivation in helping us find a flat that ...
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“Brandon really works hard (maybe even too har......”

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Dec 11,2019
Minithumbup
Brandon
By: 'Theo'
Dec 11,2019
0 people found
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Brandon really works hard (maybe even too hard!) and made this a really smooth and easy process. Definitely went the extra mile to make me understand everything and get all the necessary paperwork together. Thank you!!...
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“Brandon...”

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Nov 29,2019
Minithumbup
Brandon
By: 'Pablo'
Nov 29,2019
0 people found
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Brandon is a very professional and efficient estate agent, always present and ready to help with any concern or inconvenience. But what matters the most as a tenant is that he a very kind person that you can trust 100%. More than recommended!...
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“I chose Elms because of their personal touch.......”

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Nov 08,2019
Minithumbup
By: 'Susan'
Nov 08,2019
0 people found
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I chose Elms because of their personal touch. I was not disappointed. I was kept informed at all stages of my sale of my property and Rutland and all of his team not only delivered but went the extra mile for me. I would have ...
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“Adam Newley at Elms Estates...”

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Sep 12,2019
Minithumbup
Adam
By: 'Nick'
Sep 12,2019
0 people found
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Adam was knowledgeable, on-the-ball, straightforward to deal with and he delivered! I couldn't have asked for more and am grateful to him and his colleagues for their work getting my flat sale through....
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“Really pleased with service...”

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Aug 30,2019
Minithumbup
Gabriele
Rutland
By: 'Laura'
Aug 30,2019
0 people found
this helpful
I used Elms Estates recently as another local agent who usually lets our property was struggling to find a tenant. Elms Estates found us a tenant promptly, and worked seamlessly with our managing agent to provide a successful handover. Emails were responded to efficiently and ...
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“As a tenant, Elms Estates have always been ex......”

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Aug 16,2019
Minithumbup
Jade
By: 'Ben'
Aug 16,2019
0 people found
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As a tenant, Elms Estates have always been extremely helpful and highly proactive with any issues. . I'd especially like to thank Jade and Villy for all the help they've given me and the other residents. The property has been let by friends of mine since 2015 ...
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“It is my 2nd property and 4th year with the a......”

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Aug 09,2019
Minithumbup
Brandon
Gabriele
By: 'Regina'
Aug 09,2019
0 people found
this helpful
It is my 2nd property and 4th year with the agency and I cannot recommend them more. They are a joy to work with and have been so helpful with all the matters big and small. I always feel treated fairly and honestly -a rare ...
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“Best agency I have worked with in London...”

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Jul 16,2019
Minithumbup
By: 'Eleanor'
Jul 16,2019
0 people found
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Best agency I have worked with in London. Quick and friendly responses. Empathetic approach to tenants. Hands on problem solving. Very sad to be moving....
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“Pooja and Adam were both fantastic property m......”

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Jun 28,2019
Minithumbup
Adam
By: 'Suzanne'
Jun 28,2019
0 people found
this helpful
Pooja and Adam were both fantastic property managers. Responsive and friendly, nothing was ever too much trouble. Issues were always sorted out promptly and I always found them organised and helpful....
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“We were renting a property with Elms Estates and had a great service for over 4 years...”

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Jun 22,2019
Minithumbup
By: 'Nicola'
Jun 22,2019
0 people found
this helpful
We were renting a property with Elms Estates for 4.5 years and always had great service. We had a number of issues in the flat and every time we contacted Elms they were very responsive and aimed to get it resolved as soon as possible for ...
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“Super agent!...”

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Apr 17,2019
Minithumbup
Brandon
By: 'Rozzy'
Apr 17,2019
0 people found
this helpful
Brandon was exceptionally professional, organised and efficient - going the extra mile to ensure we were happy. We are very appreciative of all his support, and extremely happy in our new flat. Thanks again....
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Comment on agent fees
Fees were explained clearly and appropriate.
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“Quick to respond & friendly...”

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Apr 15,2019
Minithumbup
By: 'Ash'
Apr 15,2019
0 people found
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Villy was friendly, quick to respond to any queries I may have had, extremely helpful and easy to work with! A pleasure!...
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“Loveliest and most thoughtful estate agent ever encountered...”

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Oct 23,2018
Minithumbup
By: 'Rozalie'
Oct 23,2018
0 people found
this helpful
We have just moved into a property in E3. Pooja Kaur was our agent throughout the process and she was fantastic. From the get go, I've never had an estate agent be more on top of it and keeping me in the loop. When moving ...
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Comment on agent fees
For the first time ever, every penny was worth it! I’ve been ripped off so many times by Estate agents and making me pay for them to do nil and me to do it all, this was the full opposite.
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“Reliable, obliging and gets the job done...”

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Oct 21,2018
Minithumbup
By: 'Sue'
Oct 21,2018
1 people found
this helpful
Local agent. I found the whole process smooth running and efficient. The stress of finding a tenant and organising the the moving in process was taken out of my hands, everything was thought about, to organising additional furniture and dealing with small snagging issues. Elms ...
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Comment on agent fees
Fees seem reasonable for the work carried out. Was with Foxton’s before and there fees was a disgrace for the work they did.
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Staff picture Jade
(24)
Staff picture Rutland
(20)
Staff picture Brandon
(11)
Staff picture
(7)
Staff picture Adam
(5)
Staff picture Gabriele

Tenant Fees

Holding Deposit (per tenancy)
£0 (inc. VAT), Pay Upfront

A holding deposit of one week's rent is required to secure the property and forms part of the full deposit due. The holding deposit is NON-REFUNDABLE if you withdraw your application or your references prove unsatisfactory. However, it will be refunded if the Landlord does not proceed with the tenancy for any other reason.

Last updated on 04/06/2019, 3:47 PM by Pooja Kaur

Security Deposit
£0 (inc. VAT), Pay Upfront

This will be paid on the signing of your tenancy agreement and will be equivalent to FIVE weeks rent. No interest is paid to you on the tenancy bond. These monies will be held either by your landlord or ourselves. Deposits held by Elms & Partners Ltd will be protected by www.mydeposits.co.uk a government backed bonding scheme.

Last updated on 04/06/2019, 3:49 PM by Pooja Kaur

See below Tenant Permitted Payments
£0 (inc. VAT), On Completion

Permitted Payments

Before the tenancy starts (payable to Oliver Field Associates as “the Agent”)
The holding deposit will be equal to 1 weeks rent. This is taken to reserve a property. Please note this will be withheld if any relevant person (including guarantors) decides not to proceed with the tenancy, the tenant fails the right to rent check, provides false or materially significant misleading information.
The tenancy deposit will be equal to 5 weeks rent, including the holding deposit and is held as security to cover any damages or defaults on the part of the tenant during the tenancy.

During the tenancy
The cost if applicable and permitted for utilities (gas, electric, water), telephone & broadband, TV Licence and Council Tax.
The payment of £50.00 will apply for a change relating to the variation of the tenancy requested by the tenant, such as change of sharer or other variation of the tenancy contract. The cost covers taking landlords instructions, preparation and execution

Last updated on 04/06/2019, 4:42 PM by Bonnie Brito Costa | Accounts Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 2:49 PM 18/06/2018 by Rutland Elms

Awards won by Elms Estates

Regional Awards won by Elms Estates

Individual Branch Awards

London, E2


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Elms Estates