100% sales valuation accuracy
100% sales fee satisfaction
87% lettings valuation accuracy
88% lettings fee satisfaction
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Latest Reviews
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1st May 2024
reviewed by 'Cameron Armstrong'
29th Apr 2024
reviewed by 'Kunle'
17th Jan 2024
reviewed by 'Aseel'
9th Jan 2024
reviewed by 'Gary Gentleman'
27th Dec 2023
reviewed by 'Sajad Ali'
6th Dec 2023
reviewed by 'Al'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £104,000 | £655,000 |
| Lettings | 87% | 88% | £350 | £3,650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 136 | 18 | 322 | 78 | 17 | 0 | 17 | 1 | 12 | 9 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 29,2018
Nov 29,2018
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Great staff, very helpful and and prompt. Thanks to Mellinda and to Maggie the moving in was very smooth. I would recommend DJ Alexander....
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good
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Nov 29,2018
Nov 29,2018
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Patrick provided a first class service and in my opinion conducted himself in a professional manner from both the landlord and tenant's perspective.
Communication was excellent between Patrick, ourselves and tenant. Patrick responded swiftly to both telephone and electronic mail methods of communication.He answered ...
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Comment on agent fees
Fees comparable
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Nov 28,2018
Nov 28,2018
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I have had contact with Diane for approximately 6yrs now in relation to the management of a property in Glasgow.
She has always been helpful, efficient and organised and on many occasions has gone the extra mile to ensure that matters are finalised properly ( she ...
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Nov 28,2018
Nov 28,2018
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The service I received from start to finish has again been the best....I have listed my 2nd and 3rd property with you guys and WOW what a service. You have managed my property for the last 15ys and the service gets better....
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Want to say good but always want to pay less...
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Nov 26,2018
Nov 26,2018
1
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A very helpful member of DJ Alexanders staff.
Always polite and courteous. She follows up on progress and implements requests in a timely fashion. No complaints from me....
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Nov 27, 2018
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Hi John. Thank you very much for your kind review. It was a pleasure assisting you! Best wishes, Donna. ...
Nov 26,2018
Nov 26,2018
1
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Would not recommend this agency.
I had to terminate my lease due to health issues and must say the agency was not supportive and was even disruptive of this process.
I sent the agency an email expressing my intent to terminate the lease and proposing ...
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Comment on agent fees
Bad
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Nov 25,2018
Nov 25,2018
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We have recently become clients of DJ Alexander, as our agents for our rental property.
We have been very impressed with their organisation and professionalism so far particularly Daniel and Neill who we have been liasing with . Suitable tenants were found for our property really ...
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Comment on agent fees
Good.
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Nov 22,2018
Nov 22,2018
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Diane has been looking after our rental property for the past 8 months. Since contracting DJ Alexander the property has always been rented. I don't know how she does it, but Diane always seems to find us a suitable tenet quickly and is conscientious in finding ...
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Comment on agent fees
Fees are reasonable
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Nov 21,2018
Nov 21,2018
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A mega thank you to both Diane and Patrick They are always very helpful and knowledgable in every scenario. Always leave feeling confident and can be sure my query is dealt with. Excellent customer service from both of them....
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Nov 19,2018
Nov 19,2018
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Immense pleasure in working with Daniel and Neill, top notch professionals that know their stuff - Tenants in place and Happy!!!...
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Comment on agent fees
The fees are acceptable
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“I have the pleasure of working with Diane for a very long time and found her to be extlant and well informed at all aspect of the work she dose...”
Nov 19,2018
Nov 19,2018
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Diane has been very helpful and supportive with all issues with regards to my letting propertys always seems have all the answers very happy to have her dealing with my lettings I have known Diane for a long time...
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Comment on agent fees
Very helpful always willing to help great
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Nov 16,2018
Nov 16,2018
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Thank for Your service Ms. Diane Harte.
I am so happy working with you.
Hopefully, I enjoy my stay.
Thank you,...
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Comment on agent fees
Good
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Nov 13,2018
Nov 13,2018
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Have had to deal with various staff members recently and have been happy with the professional, friendly manner in which I have been dealt with. Queries have been answered promptly and helpfully....
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Comment on agent fees
I have nothing to compare them with, have only ever worked with DJ Alexander.
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Nov 12,2018
Nov 12,2018
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Neill has done a tremendous job in assistance move my portfolio of properties to DJ Alexander. He has helped through the whole process and is willing to listen to my requirements as a landlord. I am looking forward to them managing my portfolio moving forward. ...
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Comment on agent fees
They have matched the fees I was being charged with my previous letting agent.
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Nov 12,2018
Nov 12,2018
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I have liaised with David for a while and he is always my first port of call due to his efficient and friendly manner. He is the primary reason i have stuck with DJ Alexander as any queries or issues are resolved promptly. Couldn't ask ...
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Comment on agent fees
Fee's are good as they are below the average in my experience.
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Nov 10,2018
Nov 10,2018
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Very helpful and friendly. Turned up on time and had all the information required. Always responded well and quickly to any email queries....
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Nov 10,2018
Nov 10,2018
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I have been letting my property for a number years now with DJ Alexander and I have been very happy with their service and professionalism to date.
Good people to work with, in particular Diane with whom it's a pleasure to deal with. Always very ...
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Nov 09,2018
Nov 09,2018
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I would like to say a big thanks to Laura Mctaggart for her help.
From the firt day , when we received the application for our new flat until the day we moved in, Laura was always next to us to help us.
Always she was ...
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Nov 09,2018
Nov 09,2018
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I would like to express my total satisfaction with your company - in particular Daniel & Neill - in the letting of my property in Morningside. From the first meeting with Daniel when he called at my flat to discuss my requirements to present time, matters ...
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Comment on agent fees
Given the service so far - good.
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Nov 09,2018
Nov 09,2018
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We are first time Landlords and were apprehensive, however from the very start of meeting Ben he was very friendly, answering all our queries, providing in depth information on what was involved, allaying any concerns we had. After meeting Ben we took our time to ...
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Nov 09,2018
Nov 09,2018
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After receiving a email from my letting agent announcing immediate closure of his business late on a Friday afternoon, I contacted DJ Alexander and together with Stephen, who I spoke to initially, Neill waded thru the complexities of transfer of management for my property.
Obviously ...
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Comment on agent fees
Competitive
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Nov 08,2018
Nov 08,2018
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Absolutely dlighted with the new flat all thanks to Catherine very helpful and friendly easy to speak to and answered every question I had. Got us through the process of applying for the tenancy quickly very happy with the outcome âºï¸...
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Comment on agent fees
Good
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Nov 03,2018
Nov 03,2018
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It took DJ Alexander less than a year to force us to find a new place to live. Since day 1, we never dealt with the same agent twice - we kept being passed on to different young, clueless agents who would give us the wrong ...
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Comment on agent fees
They will squeeze you dry. All they're after is your money, they couldn't care less about your living standards.
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Nov 05, 2018
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Hi, I would very much like to speak with you in regards your feedback and try and understand if there is anything I can do to help. If there has been any error on our part, then I would be more than happy to try and find a resolution. You can contact me on 0131 243 6760 or email me [email protected]. Kind regards Steve Robbins, Head of Customer Service ...
Nov 01,2018
Nov 01,2018
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Everything was quite smooth. I'm quite happy with the interaction i had with the agent. The inventory report was quite thorough....
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Nov 01,2018
Nov 01,2018
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I have let 2 houses with DJ Alexander and so far I have been happy with their responsiveness, knowledge and service. Good people to work with and seem very reliable....
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Comment on agent fees
Typical of the industry. No problem
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Nov 01, 2018
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Hi Charlie, Thank you for your kind review. It has been a pleasure assisting you with your properties. Best wishes, Donna & Ben ...
Oct 31,2018
Oct 31,2018
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We have leased our property through DJ over 3 years ago. During that time there were a number of issues and ridiculous charges (£900 for repainting 2 rooms, to a very poor standard) but because we lived away we trusted them with their judgement. Contrary to what they ...
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Comment on agent fees
Standard fees for an agent who does stuff. Since their only contribution was finding new tenants, ridiculously overpriced.
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Oct 31, 2018
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Hi, we're sorry to hear you haven't had a good experience with DJ Alexander. Our Head of Customer Service would be happy to chat with you more about this to try and resolve any issues - he can be contacted at [email protected]. Many thanks ...
Oct 31,2018
Oct 31,2018
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We started renting from DJ's in July 2018. From the beginning there were red flags - moved in and the inventory wasn't completed correctly - some significant damage overlooked. We had to continually chase for this to be amended. Then the washing machine AND the dishwasher ...
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Nov 08, 2018
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Dear Abi
Thank you for giving me the opportunity to review your complaint and I am glad we have been able to find a resolution to the issue. As previously mentioned if I can be of any assistance to you moving forward then please do not hesitate to get in touch with me directly. Kind regards Steve ...
Oct 31,2018
Oct 31,2018
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Diane has been so helpful and i just loved the services of DJ ALEXANDER.
thanks for being so humble and always reachable.
Being completely new jn the country threw me back a lot but having your assistance made it so much easier.
Wish you all ...
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Comment on agent fees
Extremely helpful
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Oct 29,2018
Oct 29,2018
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I was impressed from the off with the background research Catherine had carried out on the building and area prior to meeting for the first time to discuss listing my flat. Her assessment of the value was spot on with my expectations and I was ...
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Comment on agent fees
Fees were in line with the market average. Yes, more than some other agents, but the price achieved, ability to go completely hands off with the whole process and the speed of sale balance out the marginal premium.
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Oct 24,2018
Oct 24,2018
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Dealt with very pleasant and professional people at DJ Alexander and they all did an excellent job of promoting my property and quickly achieving a successful tenancy. Very pleased....
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Comment on agent fees
Fees are reasonable
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Nov 02, 2018
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Dear AW, Many thanks for posting such a lovely review and we're very pleased that you're delighted with the service you have received. Kindest Regards, Daniel & Neill ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 2:07 PM 02/07/2018 by allAgents
Best Letting Agent in EH7 
