98% lettings valuation accuracy
98% lettings fee satisfaction
Direct Residential is an Award Winning Letting and Property Management Specialist based in Epsom. Our service has been developed by Landlords, for Landlords, utilising over a quarter of a century of national experience. We subscribe to the highest standards as members of ARLA, the government tenant deposit protection scheme (TDS) ...
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Direct Residential is an Award Winning Letting and Property Management Specialist based in Epsom. Our service has been developed by Landlords, for Landlords, utilising over a quarter of a century of national experience. We subscribe to the highest standards as members of ARLA, the government tenant deposit protection scheme (TDS) and Safe Agent. Our complete business is managed under one roof over three floors, making contact easy and all aspects of the process transparent.
Our Head Office covers Epsom, Ashtead, Leatherhead and Sutton concentrating years of experience and service on the area. With our procurement links we specialise in corporate, blue chip and professional tenants, making Direct Residential the natural choice.
Our Head Office covers Epsom, Ashtead, Leatherhead and Sutton concentrating years of experience and service on the area. With our procurement links we specialise in corporate, blue chip and professional tenants, making Direct Residential the natural choice.
Latest Reviews
View all Reviews 229
29th Apr 2024
reviewed by 'Izabella Ek'
19th Apr 2024
reviewed by 'Linda T.'
16th Apr 2024
reviewed by 'Veronika'
10th Apr 2024
reviewed by 'Helen'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 98% | 98% | £550 | £3,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 44 | 3 | 175 | 4 | 0 | 0 | 0 | 0 | 2 | 1 |
Areas covered
- KT17
- KT19
- KT18
- KT20
- KT21
- KT22
- SM1
- SM2
Address
Direct House, 2 Upper High Street
Epsom
Surrey
KT17 4QJ
01372 722266
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
to Rent 18
Jun 19,2019
Jun 19,2019
0
people found
this helpful
this helpful
I had a lovely experience using the Direct Lettings team in Epsom. They were all fast efficient and friendly.
I will definitely be using them again in the future.
Thank you for all your hard work...
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Comment on agent fees
Fees were reasonable
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Jun 19,2019
Jun 19,2019
0
people found
this helpful
this helpful
Had an excellent experience with the Direct Residential team. Thanks for everything. Excellent communication and proactive, friendly approach. Would use again when renting out our property....
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Comment on agent fees
Fees were competitive with other high street agents.
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May 31,2019
May 31,2019
0
people found
this helpful
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From the moment I decided I wanted to view the house the communication was good, the viewing was what I expected and the contract signing was easy and all online....
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Comment on agent fees
Good
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Yes
May 31,2019
May 31,2019
0
people found
this helpful
this helpful
Throughout the whole process all the staff we dealt with at Direct Residential carried out their duties in a highly efficient manner. We would have no hesitation in recommending this company....
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Comment on agent fees
Fees were in line with other companies we spoke with.
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May 17,2019
May 17,2019
0
people found
this helpful
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I could not have asked for a better experience. Direct Residential made my move very easy and helped us through from start to finish. I would happily recommend to anyone looking for an honest lettings agent....
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Comment on agent fees
good
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May 16,2019
May 16,2019
0
people found
this helpful
this helpful
I have positive opinion. Professional estate agents. Very good service and time management. Helpful and correct attitude. Thanks very much....
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Comment on agent fees
Good
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Yes
Apr 28,2019
Apr 28,2019
0
people found
this helpful
this helpful
Myself and partner recently used Direct Residential to rent a property. As it was our first time renting there was a few things we unsure about. Direct Residential have been suburb and answered our queries very efficiently and helpfully....
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Comment on agent fees
Good
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Yes
Apr 24,2019
Apr 24,2019
0
people found
this helpful
this helpful
After pretty ordinary experiences with other agents, we really didn't have high expectations when it comes to the service levels of property agents. And being a tenant you don't really have a choice who to use because that is down to the property owner. However, ...
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Comment on agent fees
Good.
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Yes
Yes
Apr 05,2019
Apr 05,2019
0
people found
this helpful
this helpful
I rented a flat in Leatherhead for just over a year. I found Direct Residential to be very helpful and responsive at all times, often getting back to me within minutes. I had a couple of issues where swift repairs were needed (ceiling leak due ...
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Apr 10, 2019
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(1)
Thank you for your kind feedback, David. We are delighted you enjoyed our service! ...
Apr 04,2019
Apr 04,2019
0
people found
this helpful
this helpful
I am now on my 3rd renewal with Direct Residential and the process is always stress free. Russell has dealt with my renewed contract promptly and all was completed in a few days. Whenever there is an issue they are very proactive and deal with ...
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Comment on agent fees
Reasonable fees compared to other agents out there.
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Apr 10, 2019
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(1)
Thank you Michael. We hope that you continue to enjoy your new home. ...
Jan 17,2019
Jan 17,2019
0
people found
this helpful
this helpful
Direct Residential are a delight to work with. For landlords they are on top of every aspect of the tenancy - finding tenants, ensuring the tenant feels welcome and at home, sorting out all the paperwork and checks necessary, proactively resolving any issues, property maintenance ...
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Comment on agent fees
The fees are very reasonable and the service received is excellent
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Jan 17, 2019
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(1)
Thank you ever so much for such a shining review! We would love to show you our gratitude so please do get in touch directly to enable me to thank you personally. Thank you for taking the time to review us! Athena ([email protected]) ...
Aug 27,2018
Aug 27,2018
0
people found
this helpful
this helpful
Preparing the flat for a tenant after the death of the relation who had been in situ since the flats were built was not going to be easy, but thanks to Direct Residential it all went well. Their attention to detail and their help when ...
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Comment on agent fees
The fees to be charged were given to us at the beginning and there were no unexpected items. They earned every penny.
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Apr 10, 2019
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(1)
Thank you Peter! Such kind words. It is a pleasure to continue working with you and Paul. ...
Jun 28,2018
Jun 28,2018
0
people found
this helpful
this helpful
Direct residential were professional, very polite, approachable and efficient as managing agents. Anytime we had a problem, they were quick to resolve it. The 3 monthly house checks we found a little inconvenient and frequent compared to our previous rental, however we understand that this no ...
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Comment on agent fees
Good
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Yes
Apr 10, 2019
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(1)
Thank you Sam. This is such a pleasure to read. We are delighted that you are enjoying our service. ...
Mar 24,2018
Mar 24,2018
0
people found
this helpful
this helpful
I had a positive experience with direct residential, the whole process from viewing to processing and signing contracts was smooth and speedy.
the team was professional and supportive.
the fees were as expected....
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Apr 10, 2019
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(1)
Thank you for your review. It has been a pleasure to work with you. ...
Nov 28,2017
Nov 28,2017
0
people found
this helpful
this helpful
Was just looking at web site and filled in details for a free online rental valuation. Had a very friendly and helpful call back and was happy to engage them as I had little luck for the previous month to find a tenant. They found ...
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Comment on agent fees
Very competitive and matched the lowest price offered by other agent.
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Apr 10, 2019
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(1)
Thank you ever so much for your review! We would love to show you our gratitude so please do get in touch directly to enable me to thank you personally. Thank you for taking the time to review us! Adam ([email protected]) ...
Oct 05,2017
Oct 05,2017
5
people found
this helpful
this helpful
If you are a tenant - they treat you like your a low life who is a meer lodger - even though you're paying the landlords mortgage. Send letters like "glad you're enjoying your stay" when they come to check up on you and route ...
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Comment on agent fees
Fees seem in line
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Apr 10, 2019
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(1)
Dear Peter, thank you for your feedback, which we take very seriously. Please could you identify yourself as we have never had a tenant named as yourself. However, the purpose of the property inspections are three fold, in that we have to ensure the tenant is receiving a quality product for the rent paid, as well as any maintenance issues are addressed for your benefit. These are also performed for the landlord so that we manage his asset competently. ...
Mar 06,2017
Mar 06,2017
1
people found
this helpful
this helpful
Both agents were friendly welcoming and so very helpful with quick response to all of my questions. I hate moving but they have made this a very easy task
Thanks guys
Mark...
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Apr 10, 2019
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(1)
Thank you for your kind words, Mark. ...
Mar 02,2017
Mar 02,2017
1
people found
this helpful
this helpful
Fantastic service. Managing my mums property in Epsom from Australia never an option and the guys have DR have made it incredibly simple. Great response time, great support and great service...
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Comment on agent fees
Fees are fair
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Apr 10, 2019
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(1)
Thank you Harvey. We are absolutely delighted to be working with you. ...
Feb 13,2017
Feb 13,2017
1
people found
this helpful
this helpful
Everything happened that was supposed to happen....what more do I need? Everyone knew what to do and did it....
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Comment on agent fees
Expected
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Nick
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Listening to your comments….
……we’re here to help
At Direct Residential we are committed to providing you with a first-class service and effectively delivering the products and services you need. Your custom is important to us and your feedback allows us to improve the products and services we offer to you.
If for any reason you are not entirely satisfied with any aspect of your service, we want to hear from you as soon as possible. We will then make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we will also take steps to prevent the problem from happening again.
Internal Complaints Handling Procedure:
Complaint received
Complaint acknowledged within 3 working days of receipt
Full and thorough investigation undertaken
Written outcome of investigation issued within 15 working days
Should the Consumer remain dissatisfied?
Direct Residential will:
Undertake a prompt and detached review by staff not involved in the transaction
Issue a written statement setting out the review findings and expressing our final view point (including any offer made)
At this point we will notify you of our membership to The Property Ombudsman and the 12 month timescale to refer matters to them
Internal Complaints Process concluded
The timeframe from start to finish will be within 8 weeks.
Clearly, we always want to resolve any concerns you raise with us internally. However, where you are not satisfied with our final response, or if eight weeks have passed since you first raised the matter with us, we subscribe to the high standards required with ARLA (The Association of Residential Letting Agents) and also The Property Ombudsman (Lettings). You may raise your case with them:
The Association of Residential Letting Agents
Arbon House
6 Tournament Court
Edgehill Drive
Warwick
Warwickshire
CV34 6LG
Tel: 0844 387 0555 Website: www.arla.co.uk
The Property Ombudsman (Lettings)
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
Tel: 01722 333306 Website: http://www.tpos.co.uk
Last updated at 1:00 AM 01/01/1970 by
……we’re here to help
At Direct Residential we are committed to providing you with a first-class service and effectively delivering the products and services you need. Your custom is important to us and your feedback allows us to improve the products and services we offer to you.
If for any reason you are not entirely satisfied with any aspect of your service, we want to hear from you as soon as possible. We will then make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we will also take steps to prevent the problem from happening again.
Internal Complaints Handling Procedure:
Complaint received
Complaint acknowledged within 3 working days of receipt
Full and thorough investigation undertaken
Written outcome of investigation issued within 15 working days
Should the Consumer remain dissatisfied?
Direct Residential will:
Undertake a prompt and detached review by staff not involved in the transaction
Issue a written statement setting out the review findings and expressing our final view point (including any offer made)
At this point we will notify you of our membership to The Property Ombudsman and the 12 month timescale to refer matters to them
Internal Complaints Process concluded
The timeframe from start to finish will be within 8 weeks.
Clearly, we always want to resolve any concerns you raise with us internally. However, where you are not satisfied with our final response, or if eight weeks have passed since you first raised the matter with us, we subscribe to the high standards required with ARLA (The Association of Residential Letting Agents) and also The Property Ombudsman (Lettings). You may raise your case with them:
The Association of Residential Letting Agents
Arbon House
6 Tournament Court
Edgehill Drive
Warwick
Warwickshire
CV34 6LG
Tel: 0844 387 0555 Website: www.arla.co.uk
The Property Ombudsman (Lettings)
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
Tel: 01722 333306 Website: http://www.tpos.co.uk
Best Letting Agent in Epsom 
Best Letting Agent in Greater London South 
