Direct Residential
4.9/5, 230 reviews
97% recommended
98% lettings valuation accuracy
98% lettings fee satisfaction

Property Features

Direct Residential is an Award Winning Letting and Property Management Specialist based in Epsom. Our service has been developed by Landlords, for Landlords, utilising over a quarter of a century of national experience. We subscribe to the highest standards as members of ARLA, the government tenant deposit protection scheme (TDS) ... show more Direct Residential is an Award Winning Letting and Property Management Specialist based in Epsom. Our service has been developed by Landlords, for Landlords, utilising over a quarter of a century of national experience. We subscribe to the highest standards as members of ARLA, the government tenant deposit protection scheme (TDS) and Safe Agent. Our complete business is managed under one roof over three floors, making contact easy and all aspects of the process transparent.

Our Head Office covers Epsom, Ashtead, Leatherhead and Sutton concentrating years of experience and service on the area. With our procurement links we specialise in corporate, blue chip and professional tenants, making Direct Residential the natural choice.
Letting Agents | Epsom, Sutton, Ashtead, Leatherhead | Property Management | Direct Residential

Latest Reviews

 View all Reviews 230
31st May 2024
reviewed by 'Syed Tirmizi'
“Thanks to the entire team especially Linda for her spectacular customer service. Highly recommended for renting solutions....”
29th Apr 2024
reviewed by 'Izabella Ek'
“Thank you so much to Anna and the team at the Epsom branch for direct residential, they are super helpful ......”
24th Apr 2024
reviewed by 'Harry'
“Leased a property through Direct Residential and everyone I had contact with were very professional and efficient. There were no ......”
19th Apr 2024
reviewed by 'Linda T.'
“Everyone I have had communication with at Direct Residential has been efficient and professional. They work well as a team. ......”
17th Apr 2024
reviewed by 'Kirsty'
“Leased a property through Direct Residential for the past 3 and a half years and experienced excellent, professional and friendly service ......”
16th Apr 2024
reviewed by 'Veronika'
“Very efficient in helping with my lettings progress in a timely manner....”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 98% 98% £550 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
45 3 175 4 0 0 0 0 2 1
Areas covered
  • KT17
  • KT19
  • KT18
  • KT20
  • KT21
  • KT22
  • SM1
  • SM2
Address

Direct House, 2 Upper High Street
Epsom
Surrey
KT17 4QJ
01372 722266

Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 18:00
  • Saturday: 08:45 - 13:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties to Rent   18
View more properties

“First experience with Direct Residential and really pleased...”

Share on :
Mar 08,2020
Minithumbup
By: 'Valerie'
Mar 08,2020
0 people found
this helpful
First experience with Direct Residential and I am extremely pleased. Each members of the team involved with my property search up to the signing of the lease were great....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Amazing Agents...”

Share on :
Feb 10,2020
Minithumbup
By: 'Shilpa'
Feb 10,2020
0 people found
this helpful
This is the first time I have had the opportunity to work with Direct Residential. Their service has been outstanding and I was very impressed the way everything was handled from start to finish. The thing that impressed me the most was how soon I ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Absolutely Amazing!...”

Share on :
Feb 09,2020
Minithumbup
By: 'Emily'
Feb 09,2020
0 people found
this helpful
The whole team at Direct Residential have been absolutely amazing throughout the whole moving process! Having moved a few times, the team at Direct Residential have made moving this time round, the most stress free and smooth experience. Everything from helping us find the property ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“First time using Direct Residential Ltd...”

Share on :
Feb 08,2020
Minithumbup
By: 'L'
Feb 08,2020
0 people found
this helpful
Both Elena (co-ordinator) and Matthew (estate agent) were friendly, efficient and welcoming whilst guiding us through this first time experience with Direct residential....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Quality local letting agency...”

Share on :
Jan 26,2020
Minithumbup
By: 'Keming'
Jan 26,2020
0 people found
this helpful
We have used Direct Residential for letting one flat in Epsom since 2010 and are very happy with their services. They focus on letting service only, I think, and know locals very well. During the period, some of their staff left and new staff joined but ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Hassle free move and profesional service. The......”

Share on :
Jan 21,2020
Minithumbup
By: 'Mike'
Jan 21,2020
0 people found
this helpful
Hassle free move and profesional service. They would always try to help with a smile on their face. Thank you, Matt....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Fantastic agent for tenants really responsive......”

Share on :
Dec 05,2019
Minithumbup
By: 'Muhammed'
Dec 05,2019
0 people found
this helpful
Fantastic agent for tenants really responsive and thorough. Very flexible with everything and rapid responses. Kept promises. I would definitely rent through them again...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Best Estate Agents in Epsom...”

Share on :
Dec 04,2019
Minithumbup
By: 'Daniel'
Dec 04,2019
0 people found
this helpful
I just renewed my rent agreement so Direct Residential Staff have been absolutely delightful and helpful. They take time to understand and help their clients. I am so happy with them so far...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Brilliant customer service!!...”

Share on :
Nov 30,2019
Minithumbup
By: 'Laura'
Nov 30,2019
0 people found
this helpful
Excellent service by direct residential. Everything dealt with very promptly. Would highly recommend using them. Very pleased to have found a rental through them!...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Highly Recommend for Landlords...”

Share on :
Nov 29,2019
Minithumbup
By: 'Laura'
Nov 29,2019
0 people found
this helpful
Direct Residential have managed my property for 7 years. I cannot fault their service. They are helpful, prompt and have an excellent vetting service. I have had no issues with any of the tenants they have found me over the years. Highly recommend...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent service from the beginning...”

Share on :
Nov 27,2019
Minithumbup
By: 'Krisztian'
Nov 27,2019
0 people found
this helpful
Excellent service from the beginning, We highly recommend the team in Epsom, they have been very prompt and helpful in helping us finding our new home....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent letting agent....”

Share on :
Nov 27,2019
Minithumbup
By: 'M'
Nov 27,2019
0 people found
this helpful
We are second years with Direct residential as a landlord in Epsom. They are friendly but very professional at the same time. As we are very busy of our daily life, we asked full management service. We don't need to worry anything, they manage our ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Good communication and organised service. Eas......”

Share on :
Nov 26,2019
Minithumbup
By: 'Hannah'
Nov 26,2019
0 people found
this helpful
Good communication and organised service. Easy checkout service and everything was made straight forward. Would use again and recommend to another tenant....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“I am renting a flat in Epsom through Direct R......”

Share on :
Nov 21,2019
Minithumbup
By: 'Christopher'
Nov 21,2019
0 people found
this helpful
I am renting a flat in Epsom through Direct Residential. The process has been clear and easy. The team is friendly and always willing to provide assistance as and when needed....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“I had a good experience with all of them. Eve......”

Share on :
Nov 21,2019
Minithumbup
By: 'Chiara'
Nov 21,2019
0 people found
this helpful
I had a good experience with all of them. Everything was done on time. They are all nice and really helpful for everything ....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Professional and Friendly!...”

Share on :
Nov 15,2019
Minithumbup
By: 'Lloyd'
Nov 15,2019
0 people found
this helpful
Professional and Friendly! They have treated us extremely well, I can't fault them at all! As a tenant we have been extremely well looked after...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Superb experience......”

Share on :
Nov 11,2019
Minithumbup
By: 'Clara'
Nov 11,2019
0 people found
this helpful
My husband and I have had a superb experience with Direct Resedential. We’ve only just moved into our flat but so far the whole process has been smooth and easy. I would recommend these agents!...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“A big thank you!...”

Share on :
Nov 08,2019
Minithumbup
By: 'Amber'
Nov 08,2019
0 people found
this helpful
I am happy with how the company were easy to talk if we were unsure of anything and had good communication skills when we had to come into Direct residential. A big thank you to Matthew who gave us all the information about the flat ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Gabriel is a great agent to deal with! I woul......”

Share on :
Oct 21,2019
Minithumbup
By: 'Gianmarco'
Oct 21,2019
0 people found
this helpful
Gabriel is a great agent to deal with! I would highly recommend him as he has always been there to assist with whatever we needed....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Great Letting Agency...”

Share on :
Oct 18,2019
Minithumbup
By: 'Simon'
Oct 18,2019
0 people found
this helpful
Been with them for several years and have always found them helpful. Make renewal each year a straight forward process. Always available to help and resolve any reported issues quickly and efficiently....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Can't go Wrong!...”

Share on :
Oct 08,2019
Minithumbup
By: 'Kiran'
Oct 08,2019
0 people found
this helpful
Do What it says on the tin. Found us a perfect tenant meeting all our requirements in good time and the fee was very competitive compared to other agents in the area. Professional, efficient and courteous. At renewal a slight issue I had with the ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Brilliant experience. Bottle of bubbly left f......”

Share on :
Sep 25,2019
Minithumbup
By: 'Gabriella'
Sep 25,2019
0 people found
this helpful
Brilliant experience. Bottle of bubbly left for us when we moved in and checkout was painless. Helpful staff, considerate landlords and super prompt service....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Amazinh service...”

Share on :
Sep 22,2019
Minithumbup
By: '[email protected]'
Sep 22,2019
0 people found
this helpful
It’s our first home and the process it’s being easier than we thought thanks to Direct Residential. Very efficient and stress free....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“I have let my property through Direct Residen......”

Share on :
Sep 20,2019
Minithumbup
By: 'Mike'
Sep 20,2019
0 people found
this helpful
I have let my property through Direct Residential for eight years and would have no hesitation recommending in them to prospective new or experienced landlords given their exemplary, attentive service and high levels of expertise. In the early days I was reassured by their professional ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Great comunication...”

Share on :
Aug 28,2019
Minithumbup
By: 'Sarah'
Aug 28,2019
0 people found
this helpful
We used Direct Residential for 4 years to help us rent our house out while we were living abroad. Their communication was excellent and they were quick to resolve any problems with the house....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Everyone at the Epsom branch were extremely f......”

Share on :
Aug 15,2019
Minithumbup
By: 'Danielle'
Aug 15,2019
0 people found
this helpful
Everyone at the Epsom branch were extremely friendly and always very helpful. The best team of estate agents i have worked with, everyone knew what was happening with the process running upto my tenancy start date. They were all quick with any response needed via ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Highly recommended!...”

Share on :
Aug 12,2019
Minithumbup
By: 'Adam'
Aug 12,2019
0 people found
this helpful
The whole rental process was very straightforward, from signing the contract to the deposit return and checkout. The staff are friendly and helpful, and ensured that any maintenance issues were resolved quickly. Would highly recommend Direct Residential....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Used to dread the thought of renting through ......”

Share on :
Aug 05,2019
Minithumbup
By: 'Karoline'
Aug 05,2019
0 people found
this helpful
Used to dread the thought of renting through agencies as they’re known to be full of hassle.. I’ve just rented a property with Direct Residential and it was really straight forward, they gave us a hand with everything we needed and were ever ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Professional Letting Agency...”

Share on :
Aug 02,2019
Minithumbup
By: 'James'
Aug 02,2019
0 people found
this helpful
Letted a property through Direct Residential while on a one-year work placement from University. They were thoroughly professional and helpful from the initial moving in all the way to moving back out again. Fees are reasonable too. Would recommend....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Quick and easy service...”

Share on :
Jul 30,2019
Minithumbup
By: 'Scott'
Jul 30,2019
0 people found
this helpful
It was a quick and easy process with friendly and helpful staff. No hassle at any stage, would definately use again....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes
Staff picture Nick
Staff picture Linda
Staff picture Ian
(16)
Staff picture Harrie
Staff picture Elle May
Staff picture Eleanor
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to your comments….

……we’re here to help

At Direct Residential we are committed to providing you with a first-class service and effectively delivering the products and services you need. Your custom is important to us and your feedback allows us to improve the products and services we offer to you.

If for any reason you are not entirely satisfied with any aspect of your service, we want to hear from you as soon as possible. We will then make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we will also take steps to prevent the problem from happening again.

Internal Complaints Handling Procedure:
Complaint received
Complaint acknowledged within 3 working days of receipt
Full and thorough investigation undertaken
Written outcome of investigation issued within 15 working days
Should the Consumer remain dissatisfied?
Direct Residential will:

Undertake a prompt and detached review by staff not involved in the transaction
Issue a written statement setting out the review findings and expressing our final view point (including any offer made)
At this point we will notify you of our membership to The Property Ombudsman and the 12 month timescale to refer matters to them
Internal Complaints Process concluded
The timeframe from start to finish will be within 8 weeks.

Clearly, we always want to resolve any concerns you raise with us internally. However, where you are not satisfied with our final response, or if eight weeks have passed since you first raised the matter with us, we subscribe to the high standards required with ARLA (The Association of Residential Letting Agents) and also The Property Ombudsman (Lettings). You may raise your case with them:

The Association of Residential Letting Agents
Arbon House
6 Tournament Court
Edgehill Drive
Warwick
Warwickshire
CV34 6LG

Tel: 0844 387 0555 Website: www.arla.co.uk

The Property Ombudsman (Lettings)
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP

Tel: 01722 333306 Website: http://www.tpos.co.uk
Last updated at 1:00 AM 01/01/1970 by

Awards won by Direct Residential

Regional Awards won by Direct Residential

Individual Branch Awards

Epsom, KT17



Get in touch with

Direct Residential

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn