Darlows
3.9/5, 87 reviews
68% recommended
84% sales valuation accuracy
94% sales fee satisfaction

Property Features

Darlows is an independently owned estate agency, part of the Spicerhaart group of over 160 branches. We combine our specialist local knowledge with the support of a national company and pride ourselves on providing our clients with an unrivalled service. We want to get to know you, so talk to us ... show more Darlows is an independently owned estate agency, part of the Spicerhaart group of over 160 branches. We combine our specialist local knowledge with the support of a national company and pride ourselves on providing our clients with an unrivalled service. We want to get to know you, so talk to us about your priorities and we

Contact Us

Latest Reviews

 View all Reviews 87
14th Dec 2022
reviewed by 'Beata T'
“Is just the beginning of my journey but it started very well. Many thanks to Jessica Jones. Polite cheerful and ......”
18th Nov 2022
reviewed by 'Pauline'
“I would like to thank Jessica Jones today for the outstanding service I received . I was a little apprehensive as ......”
4th Nov 2022
reviewed by 'Sophie'
“Tom at Darlows Rumney has been really helpful, he is very polite and also had a laugh with me and ......”
3rd Nov 2022
reviewed by 'Rhian'
“Since being offered on the property Tom has been very friendly and efficient through the process. Nothing has been a ......”
13th May 2022
reviewed by 'Leann Marie Jones'
“Thanks Bryony Powell, for your professionalism and honesty. Your was always there to give some good advice. You was accomodating ......”
5th Apr 2022
reviewed by 'Senthil'
“They have been managing my property for close to a decade now. The service has akways been exceptional.Most recently ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 84% 94% £37,000 £250,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 4 1 11 26 1 22 3 7 9
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 17:30
  • Sunday: 09:00 - 17:30
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales
Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

Darlows Branches (view all 13)
Brynmawr Gwent, NP23
Caerphilly, CF83
Canton, CF11
Cardiff, CF24
Cwmbran, NP44
Llandaff, CF5
Llanishen, CF14
Merthyr Tydfil, CF47

“Excellent customer service - was kept informed every step of ......”

Share on :
Sep 04,2017
Minithumbup
claim your profile
Leanne
By: 'Linda'
Sep 04,2017
0 people found
this helpful
Excellent customer service - was kept informed every step of the way. Feedback provided after every viewing and level of communication much better than with any other estate agent I have dealt with. Thank you Leeanne for your help and support through what was a ...
read full review
Comment on agent fees
Good value for money
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: ross
Mar 09, 2018
View all comments (1)
Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...

“First of all, i have given Darlows one star as ......”

Share on :
Aug 06,2017
Minithumbdown
By: 'Nigel'
Aug 06,2017
2 people found
this helpful
First of all, i have given Darlows one star as i cant give them zero. I have had the misfortune of dealing with Darlows in respect of a property rental. Initially they seemed ok....but since agreeing the let their service has been nothing short ...
read full review
Comment on agent fees
N/a
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: ross
Mar 09, 2018
View all comments (1)
Hi there, We apologies for the poor experience you received with us, please email in to [email protected] so we can look into your experience. Thank you, Regards Ross ...

“Thank you to the Merthyr Tydfil Branch and to the ......”

Share on :
Aug 01,2017
Minithumbup
claim your profile
Sarah
By: 'Miss'
Aug 01,2017
0 people found
this helpful
Thank you to the Merthyr Tydfil Branch and to the Agent Sarah Elliot primarily dealing with the purchase of my bungalow All the team were prompt with their assistance and dealt with the purchase in a very professional manner. Sarah kept me in the loop ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: ross
Mar 09, 2018
View all comments (1)
Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...

“Sarah at Darlows Merthyr has been a great support from ......”

Share on :
Jun 02,2017
Minithumbup
claim your profile
Sarah
By: 'Kelly'
Jun 02,2017
0 people found
this helpful
Sarah at Darlows Merthyr has been a great support from start to finish when purchasing my new property. Sarah kept me informed every step of the way and was happy to help me whenever i needed it. I cant thank her enough for everything as ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: ross
Mar 09, 2018
View all comments (1)
Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...

“Our sale is not exactly straightforward and yet all the ......”

Share on :
Apr 30,2017
Minithumbup
claim your profile
Gayle
By: 'Jill'
Apr 30,2017
0 people found
this helpful
Our sale is not exactly straightforward and yet all the staff I deal with are friendly, helpful and efficient.I have had previous agents but these have been the best.....good communicators and enquiries are dealt with quickly. All the staff in the Pontypridd Branch ...
read full review
Comment on agent fees
The fees were reasonable as they kept in touch well and did the viewings.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: ross
Mar 09, 2018
View all comments (1)
Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...

“My partner and I recently decided to sell our first ......”

Share on :
Feb 27,2017
Minithumbdown
By: 'Mead'
Feb 27,2017
2 people found
this helpful
My partner and I recently decided to sell our first house to move to a bigger house. We had three estate agents value the property, Darlows however valued it £10k higher than any of the other vendors. Being rather naïve and under experienced in ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: ross
Mar 09, 2018
View all comments (1)
Hi there, We apologies for the poor experience you received with us, please email in to [email protected] so we can look into your experience. Thank you, Regards Ross ...

“Called in to Canton branch on the hop on way ......”

Share on :
Feb 20,2017
Minithumbup
claim your profile
Niel
By: 'Very'
Feb 20,2017
0 people found
this helpful
Called in to Canton branch on the hop on way to my (at time) current agents. I received a friendly, courteous and professional service. Darlows worked harder for me in a week than other agent had done in months. Sales team are efficient and energetic. ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: ross
Mar 09, 2018
View all comments (1)
Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...

“The sale of the property took far longer than anticipated ......”

Share on :
Feb 08,2017
Minithumbup
claim your profile
Tremaine
By: 'Jackie.'
Feb 08,2017
0 people found
this helpful
The sale of the property took far longer than anticipated due to a legal complication. Neil and the whole team were very supportive although one member certainly went the extra mile for us. There were several times when we thought we may lose the purchaser ...
read full review
Comment on agent fees
Realistic and competitive.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: ross
Mar 09, 2018
View all comments (1)
Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...

“Our house had been on the market for months with ......”

Share on :
Jan 23,2017
Minithumbup
claim your profile
Leanne
By: 'Mike'
Jan 23,2017
2 people found
this helpful
Our house had been on the market for months with another agent- heartbreak, frustration and a growing sense of desperation that we'd never sell had crept in. Though we had considered Darlows at the time, the other agency had seemed to offer a better deal. ...
read full review
Comment on agent fees
Agency fees were fair- our original agent offered a fractionally lower fee but they couldn't sell it.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: ross
Mar 09, 2018
View all comments (1)
Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...

“I found the team in the Pontypridd branch particularly Gayle ......”

Share on :
Jan 16,2017
Minithumbup
claim your profile
Gayle
By: 'Karen'
Jan 16,2017
0 people found
this helpful
I found the team in the Pontypridd branch particularly Gayle so helpful. We purchased a property and any query was handled promptly. Definitely top marks from me....
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: ross
Mar 09, 2018
View all comments (1)
Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...

“When looking to buy a property in the Rumney are ......”

Share on :
Nov 30,2016
Minithumbup
claim your profile
Emma
By: 'Ms'
Nov 30,2016
0 people found
this helpful
When looking to buy a property in the Rumney are of Cardiff, I found the service at Darlows Rumney branch very good.. Emma jones one of the senior negotiators was very helpful, keeping me constantly updated with the procedure of property sales.. Would highly recommend ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: ross
Mar 09, 2018
View all comments (1)
Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...

“I can't thank Neil Jones enough for the help he ......”

Share on :
Nov 30,2016
Minithumbup
By: 'E.'
Nov 30,2016
1 people found
this helpful
I can't thank Neil Jones enough for the help he provided in dealing with my property, an excellent, friendly and informative meeting, highly recommended...
read full review
Comment on agent fees
Excellent support
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: ross
Mar 09, 2018
View all comments (1)
Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...

“Well I had a totally professional service from start to ......”

Share on :
Nov 27,2016
Minithumbup
claim your profile
Jess
By: 'Carl'
Nov 27,2016
0 people found
this helpful
Well I had a totally professional service from start to finish and I've used quite a few different estate agents before, will be using again many thanks Carl...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: ross
Mar 09, 2018
View all comments (1)
Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...

“Thanks again great service , pleasure doing business with you . I'd ......”

Share on :
Nov 22,2016
Minithumbup
claim your profile
Emma
By: 'Mat'
Nov 22,2016
1 people found
this helpful
Thanks again great service , pleasure doing business with you . I'd like to thank Emma and Rhys for there great communication, and professionalism. Kind regards mat...
read full review
Comment on agent fees
N/A
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: ross
Mar 09, 2018
View all comments (1)
Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...

“I found Emma and staff at Rumney a professional team ......”

Share on :
Nov 19,2016
Minithumbup
claim your profile
Emma
By: 'Margaret'
Nov 19,2016
0 people found
this helpful
I found Emma and staff at Rumney a professional team who kept me informed throughout the process. As professionals they dealt with the worries that come when selling a house with understanding and consideration. This is the second property they have sold for me and ...
read full review
Comment on agent fees
Very good
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: ross
Mar 09, 2018
View all comments (1)
Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...

“Worst agents I've ever dealt with in Cardiff. Happy to ......”

Share on :
Nov 15,2016
Minithumbdown
By: 'disgruntledrenter'
Nov 15,2016
1 people found
this helpful
Worst agents I've ever dealt with in Cardiff. Happy to lie to tenants to get them in, communication absolutely awful throughout tenancy. In their defense the landlord was also awful at communicating with them, They do not care about tenants in their managed properties. No ...
read full review
Comment on agent fees
Agency fees were pretty standard.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Darlows Lettings
Nov 17, 2016
View all comments (1)
We appreciate you taking the time leave us some feedback. We take our reviews very seriously and would like to investigate your comments further. Please could forward the full details to [email protected]. We hope to hear from you soon, Kind regards Darlows Albany Road (Lettings) ...

“Can't go wrong with Darlows. This company was so helpful ......”

Share on :
Oct 20,2016
Minithumbup
claim your profile
Carla
By: 'kelly'
Oct 20,2016
0 people found
this helpful
Can't go wrong with Darlows. This company was so helpful and so quick at responding to my needs. I must say they made renting a house so easy for me and my family I would recommend them to anyone. Thank you so much Darlows 😊😊😊...
read full review
Comment on agent fees
Good
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: ross
Mar 09, 2018
View all comments (1)
Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...

“Not usually one to write this type of review, but ......”

Share on :
Oct 14,2016
Minithumbdown
By: '147'
Oct 14,2016
0 people found
this helpful
Not usually one to write this type of review, but the shambolic process that I am currently going through to receive my initial deposit payment back has been disgraceful. Checked out of the property on 11th September, with Darlows instructing both myself and the other ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Darlows Lettings
Oct 15, 2016
View all comments (1)
We appreciate you taking the time leave us some feedback. We take our reviews very seriously and would like to investigate your comments further. Please could forward the full details to [email protected]. We hope to hear from you soon, Kind regards Darlows Albany Road (Lettings) ...

“Very unprofessional approach. Will not hesitate to provide misleading and ......”

Share on :
Feb 25,2016
Minithumbdown
claim your profile
Hannah
By: 'Ann'
Feb 25,2016
3 people found
this helpful
Very unprofessional approach. Will not hesitate to provide misleading and false information. I approached as a buyer but I think the vendor is in a worse off position. Stay miles away!...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I was assigned a viewing and travelled for 5 hours with ......”

Share on :
Jan 08,2016
Minithumbdown
By: 'Michael'
Jan 08,2016
1 people found
this helpful
I was assigned a viewing and travelled for 5 hours with minimal sleep beforehand to attend the viewing. Just as I arrived in Swansea I got a text message stating that the house had been let the day before. That is absolutely unacceptable for an estate ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: ross
Mar 09, 2018
View all comments (1)
Hi there, We apologies for the poor experience you received with us, please email in to [email protected] so we can look into your experience. Thank you, Regards Ross ...

“Awful company. Paid a fortune to rent a very expensive ......”

Share on :
Jan 28,2015
Minithumbdown
By: 'yvette16'
Jan 28,2015
1 people found
this helpful
Awful company. Paid a fortune to rent a very expensive house from the merthyr branch with the understanding that all that needed to be done to move in, would be. I picked up the house keys, drove over and what a shock! I'm pregnant with ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Customer Relations Manager
Feb 04, 2015
View all comments (1)
Hi Yvette I'm sorry to hear about this. Please could you email [email protected] so we can look into this for you and rectify the situation. Many thanks Melanie Smith Customer Relations Manager ...

“Never even set foot in this estate agents and your ......”

Share on :
Nov 11,2014
Minithumbdown
By: 'katiecaptain'
Nov 11,2014
3 people found
this helpful
Never even set foot in this estate agents and your life will be so much better for it. They are the most incompetent lot of useless idiots in Cardiff. They will happily give you mis information about properties, try to recommend extortionate solicitors (who work ...
read full review
What agent could do to change your mind?
could have not been in business so i didnt have to buy a house from them.
Attached Filesnbsp;
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Customer Relations Manager
Nov 24, 2014
View all comments (1)
Dear katiecaptain I am so sorry to hear this. Please email [email protected] so I can look into this for you. Many thanks Melanie Smith Customer Relations Manager ...

“worked hard at finalising the purchase and kept us informed ......”

Share on :
Oct 11,2014
Minithumbup
claim your profile
Emma
By: 'paul'
Oct 11,2014
0 people found
this helpful
worked hard at finalising the purchase and kept us informed at all times. which was very important, and was always contactable....
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: ross
Mar 09, 2018
View all comments (1)
Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...

“I've been on the market with another agent for 6 weeks ......”

Share on :
Sep 08,2014
Minithumbdown
By: 'IanFleming'
Sep 08,2014
1 people found
this helpful
I've been on the market with another agent for 6 weeks and somehow this firm got hold of my telephone number and have been constantly calling me to try and persuade me to go on the market with them, I've explained that I am in contract ...
read full review
What agent could do to change your mind?
They are not my agent and I have no intention of using them after the way they have been harrassing me to go on the market with them, If I wanted to market my home with them I would've called them.
Attached Filesnbsp;
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Customer Relations Manager
Sep 24, 2014
View all comments (1)
Hi Ian, Really sorry to hear about this. Please email [email protected] and we can get you taken off our database. Many thanks, Melanie Smith, Customer Relations Manager ...

“I am a landlord and all I can say about ......”

Share on :
Oct 22,2013
Minithumbdown
By: 'Amal'
Oct 22,2013
5 people found
this helpful
I am a landlord and all I can say about this company is stay away they are very unprofessional and have no idea what customer service is at all. They do not keep in contact if there are issues with late payments or if the ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“They promised me a subject to contract agreement then drafted ......”

Share on :
Sep 30,2013
Minithumbdown
By: 'Doctor'
Sep 30,2013
2 people found
this helpful
They promised me a subject to contract agreement then drafted a legally different contract thus breaching my trust and costing me thousands of pounds in rent. They ignored my complaints , would not answer my calls and then finally after nine months and after going to ...
read full review
What agent could do to change your mind?
They could have apologized early for their mistake and tried to secure my interest as well as the landlod's hence ensuring that neither party came to harm
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Their complete lack of professionalism and lack of knowledge made ......”

Share on :
Apr 16,2010
Minithumbdown
By: 'BionicBri'
Apr 16,2010
6 people found
this helpful
Their complete lack of professionalism and lack of knowledge made selling our property almost impossible. They failed to communicate any important details to us they took nearly 12months to complete a sale. In hindsight I would never use them again. Despite their complete lack of ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Customer Relations Manager
Apr 27, 2010
View all comments (1)
Hi Bionic Bri. I am sorry to read your comments about our Canton branch. If you would like me to formally review your complaint please do email me the details to [email protected] and I can look into the matter for you. Thanks Melanie Smith, Customer Relations Manager. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Darlows

Regional Awards won by Darlows

Individual Branch Awards



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn