Darlows
3.8/5, 75 reviews
67% recommended
83% sales valuation accuracy
93% sales fee satisfaction
Darlows is an independently owned estate agency, part of the Spicerhaart group of over 160 branches. We combine our specialist local knowledge with the support of a national company and pride ourselves on providing our clients with an unrivalled service. We want to get to know you, so talk to us ... show more Darlows is an independently owned estate agency, part of the Spicerhaart group of over 160 branches. We combine our specialist local knowledge with the support of a national company and pride ourselves on providing our clients with an unrivalled service. We want to get to know you, so talk to us about your priorities and we

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 83% 93% £37,000 £250,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 4 1 10 24 1 19 3 4 7
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Do not use Darlows to manage your property! T......”

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Dec 01,2020
Minithumbdown
By: 'Jenny'
Dec 01,2020
0 people found
this helpful
Do not use Darlows to manage your property! They do not answer the phone, return calls or respond to emails. Our property has been left with a rainwater leak effecting the electrics since July. We have not been informed of the leak and they've sent ...
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“Trying to force you to use their mortgage advisor...”

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Aug 18,2020
Minithumbdown
By: 'David'
Aug 18,2020
1 people found
this helpful
Called up 8 different times to book viewings for different properties with different branches, Pontypridd, Rumney, Caerphilly and Newport, over the last month and a half. The branches never answer their own calls and instead have a concierge service who pretends to work for Darlows, who ...
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“Brilliant service. Prompt. Courteous. Attenti......”

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Mar 16,2020
Minithumbup
By: 'James'
Mar 16,2020
0 people found
this helpful
Brilliant service. Prompt. Courteous. Attentive. Handled my sale smoothly. Lucy and Elinor made it all very easy. My first property sale and everything was completely quickly. Highly recommended...
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“A Big Thank You...”

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Feb 28,2020
Minithumbup
By: 'Caron'
Feb 28,2020
0 people found
this helpful
I would like show my appreciation regarding the professionalism and help provided by both Nicola and Belinda, at Darlows Cwmbran, over the last ten months, whilst I have been searching for the right house. They have been most helpful and accommodating throughout all this time ...
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“Sarah Elliott of Darlows, quick and efficient ......”

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Feb 26,2020
Minithumbup
By: 'Peter'
Feb 26,2020
0 people found
this helpful
Sarah Elliott of Darlows in Merthyr has sold my house quickly and kept me informed as we go. The sale went through without a hitch in 4 months. She’s always been friendly and professional. I’d definitely use her again....
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“We've been on a long journey purchasing our p......”

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Jan 28,2020
Minithumbup
By: 'Rachel'
Jan 28,2020
0 people found
this helpful
We've been on a long journey purchasing our property but Sarah Elliott has helped us every step of the way. She has clarified queries for us and given us support and advice where needed. I wouldn't hesitate to use Darlows again because of Sarah, she's ...
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“From the time libby came round to put my hous......”

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Jan 09,2020
Minithumbup
By: 'Jacquelyn'
Jan 09,2020
0 people found
this helpful
From the time libby came round to put my house on market to complition of buying and selling I had great customer service. Gareth kept me in contact with every thing always on time for appointment always able to answer queries regular updates I recommend ...
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“Excellent service and support from Sarah Elli......”

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Aug 31,2019
Minithumbdown
By: 'Julie'
Aug 31,2019
0 people found
this helpful
Excellent service and support from Sarah Elliott. Friendly and helpful! Always I the other end of the phone when needed....
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“Great service...”

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Aug 17,2019
Minithumbup
By: 'Nicky'
Aug 17,2019
0 people found
this helpful
What great service we have received from Sarah Elliott at the Merthyr Tydfil branch of Darlows estate agents. Always keeping us up to date with progress and answering our queries and questions very quickly to prevent any delay with the purchase of our property, and ...
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“Very unprofessional agency...”

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May 09,2019
Minithumbdown
By: 'Laura'
May 09,2019
0 people found
this helpful
I rented a property through darlows for a year. Initially they were very helpful as I payed an admin fee of £350 and they couldn't wait to get me into the property. As Soon as I got into the property things quickly changed. I had a ...
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Comment on agent fees
Bad
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“Do Not Rent From Darlows...”

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May 08,2019
Minithumbdown
By: 'kathryn'
May 08,2019
1 people found
this helpful
My daughter rented through Darlow's would not recommend they are useless. They do not get back to you or commnunicate with landlord. had nothing but problems. Now we are fighting for the bond which is no surprise. Please avoid this letting company they had us ...
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Comment on agent fees
Bad will never use again and have made loads of family and friends aware of the very poor customer journey experienced
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“Buying a house...”

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Mar 13,2019
Minithumbup
By: 'Daneka'
Mar 13,2019
0 people found
this helpful
I am a first time buyer and didnt know a a lot about what to do however when going to Darlows I spoke to a lady called Shauna and found all her information helpful and true, she had a lovely tone and good attitude i ...
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“Exceptional...”

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Feb 11,2019
Minithumbup
By: 'Pen'
Feb 11,2019
0 people found
this helpful
During a difficult and prolonged sale, Darlows acted in a very professional manner at all times, including maintaining contact every step of the way, they were always courteous, which is replicated in all members of the team. Special thanks to Rhys and Emma who went ...
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Comment on agent fees
good
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“Terrible Rental Service...”

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Feb 11,2019
Minithumbdown
By: 'Conned'
Feb 11,2019
0 people found
this helpful
People who know me will know that i am not a negative person however such POOR COMMUNICATION and TERRIBLE service has left me no choice than to write this review. Team at Cardiff Darlows were constantly in touch till i signed an initial agreement to ...
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Comment on agent fees
BAD ended up paying £360 before tenants were in place just because i was not informed and then taken through the small print.
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“Excellent service from Sarah...”

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Jan 31,2019
Minithumbup
By: 'Esther'
Jan 31,2019
0 people found
this helpful
We were very Impressed by the level of service given by Sarah Eliott at the Merthyr Tydfil branch. She has helped us with the sale of our property and has been so helpful and friendly. We were thrilled to receive an offer on our property ...
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“Outstanding work Sarah Elliot...”

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Jan 30,2019
Minithumbup
By: 'Brilliant'
Jan 30,2019
0 people found
this helpful
Sarah Elliot was brilliant! After many house viewings Sarah didn't give up, found us our perfect first home and done nothing but help along the way and made our first experience of buying a property a very enjoyable one! Would definitely recommend Sarah!! Thank you...
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“Seller...”

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Jan 28,2019
Minithumbup
By: 'Bertie'
Jan 28,2019
0 people found
this helpful
Louise has been a great help to me on selling my property, I have found Darlows Merthyr very professional and Louise Pinch in particular a buts most of my dealings have been with her....
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Comment on agent fees
Fees tend to be the same at most agencies, we all would like to have it cost less but am generally happy .
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“Thank goodness for Emma Wilson...”

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Nov 27,2018
Minithumbdown
By: 'Donnas'
Nov 27,2018
0 people found
this helpful
The Darlows Lettrak online letting system is challenging, to put it kindly. If it hadn't been for Darlows' letting associate Emma Wilson, who was knowledgable, patient, professional and very kind, it's likely we'd have pulled out of renting our new home despite the fact that ...
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Comment on agent fees
Not applicable
Was this helpful? Yes
By: Darlows Lettings
Dec 04, 2018
View all comments (1)
Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We are always looking to improve our application systems and will use your feedback to help this. We wish you all the best for the future in your new home. Darlows Albany Road (Lettings) ...

“Really Awful experience...”

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Nov 20,2018
Minithumbdown
By: 'GR'
Nov 20,2018
0 people found
this helpful
I let my flat by this aganecy and tried to sell it with them. They are teh worst agancey ever. Property management was very poor, so my tenant left out with not a good service just because they havent informed me about any issues. And ...
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Comment on agent fees
Bad
Was this helpful? Yes
By: Darlows Lettings
Dec 04, 2018
View all comments (1)
Dear Golnaz Rafei, Your feedback is very important to us and we'd like to look into this further as it does not correlate with our previous discussions and our understanding of the service rendered for both the letting of your property or the sale. Could you please email us at cardiff.lettings@darlows.co.uk with the full details so that we can investigate. We hope to hear from you soon so we can resolve your issue as quickly as possible. Branch Manager, Darlows Albany Road (Lettings) ...

“Fantastic Help....”

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Nov 05,2018
Minithumbup
By: 'Paul'
Nov 05,2018
0 people found
this helpful
Cannot thank Lucy and Elinor enough for the outstanding provision and service they provided to my wife and I. Procedures were expertly explained and any fears we had were quickly dispelled. Both ladies outlined the route the selling of our property was going to take ...
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Comment on agent fees
very good and competitive
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“Bad service...”

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Sep 30,2018
Minithumbdown
By: 'Dissatisfied'
Sep 30,2018
0 people found
this helpful
The process of finding and finally getting an apartment started well, but I guess this is before they had my money. After all payments were made and contract signed, we realized just how much information was held back and the communication practically stopped. There are ...
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Comment on agent fees
Bad
Was this helpful? Yes
By: Darlows Lettings
Oct 01, 2018
View all comments (1)
Your feedback is very important to us and we'd like to look into this further. Could you please email us at cardiff.lettings@darlows.co.uk with the full details so that we can investigate. We hope to hear from you soon so we can resolve your issue as quickly as possible. Darlows Albany Road (Lettings) estate agents ...

“team. Very professional and kept me updated on a regular basis....”

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Sep 18,2018
Minithumbup
By: 'anthony'
Sep 18,2018
0 people found
this helpful
I dealt with Shauna and Rhys mainly but the whole team are very professional and kept myself updated on a regular basis. Shauna was very helpful, her cheery go getter attitude is a great asset to the company. Rhys was very professional and very knowledgable ...
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Comment on agent fees
Agent fee was very fair
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“Thank you!...”

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Aug 15,2018
Minithumbup
By: 'Caroline'
Aug 15,2018
0 people found
this helpful
Just wanted to say a big thank you to Gareth Lewis for his support in finding a property for our young family. Gareth was always punctual, courteous and professional! Thanks Gareth!...
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Comment on agent fees
N/A
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“Great experience with Brynmawr Darlows...”

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Jul 10,2018
Minithumbup
By: 'Rian'
Jul 10,2018
0 people found
this helpful
Elinor and her team have been professional and thourough with the sale and purchase of our properties, if it wasn't for the efficiency of the team the transaction wouldn't have happened as smoothly. We would have no hesitation recommending them to anyone. Thank you!...
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“House sold...”

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Jun 20,2018
Minithumbup
By: 'Rob'
Jun 20,2018
0 people found
this helpful
Would like to thank all the staff in branch especially Leanne who worked tirelessly to sell my late mothers house. When stress levels are at there highest she smoothed over the whole process to make things as easy as possible. Thank you Leanne and the ...
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“Sale of house...”

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Jun 20,2018
Minithumbup
By: 'Andy'
Jun 20,2018
0 people found
this helpful
I would like to thank the darlows team, they were proffesional very helpfull and very fast in putting my house up for sale, and a big thank you to emma my house went up for sale at 3pm and she had sold it by 5.30 i ...
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Comment on agent fees
Fair
Was this helpful? Yes

“Dedicated support....”

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Jun 13,2018
Minithumbup
By: 'Melissa'
Jun 13,2018
0 people found
this helpful
Myself and my partner felt as first time buyers the team at Darlows made purchasing our first property a breeze. From having a mortgage broker to showing us a property that we hadn't considered and ended up loving so much we bought it!! Being a ...
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Comment on agent fees
Good
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“Helpful and stress free...”

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Jun 12,2018
Minithumbup
By: 'Karen'
Jun 12,2018
0 people found
this helpful
Found Darlows Pontypridd a good experience. George has been very helpful and kept us up to dates with all proceedings. If he didn't know answer to any questions found answer and got back ASAP....
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Comment on agent fees
Ok
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“customer feedback...”

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Jun 08,2018
Minithumbup
By: 'Suzanne'
Jun 08,2018
0 people found
this helpful
Just like to say Jess was very pleasant and helpful throughout the process. Great communication - kept us well informed throughout the process....
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“Thinking of Darlows? Think Again!...”

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Jun 06,2018
Minithumbdown
By: 'Darloss'
Jun 06,2018
1 people found
this helpful
Came to Darlows as a landlord with a property to rent. Problems with property issues and lack of communication with Darlows, from the outset. They were paid to fully managed the property but did as little as they could, even refusing to serve written notice ...
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By: Beverley Richards
Sep 08, 2018
View all comments (1)
I couldn't agree more. Darlows are totally inefficient. I have paid for a fully managed service also and the experience is dreadful. I wouldn't advise anyone to use them. Absolutely appalling communitarian and service ....get very little from their high fees. Don't touch them if you're a landlord. Left hand doesnt know what the right hand is doing and quite rude people. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Darlows

Individual Branch Awards

Rumney, CF3


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