“Do not use Darlows to manage your property! T......”
1 Star Review
Dec 01,2020
By:
'Jenny'
Dec 01,2020
Branch: Merthyr Tydfil, 32 Victoria Street
Services: Lettings (as a Landlord)
Rent PCM: £600
Would you recommend?: No
Postcode: CF48
Branch: Merthyr Tydfil, 32 Victoria Street
Lettings (as a Landlord)
Rent PCM: £600
Postcode: CF48
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Do not use Darlows to manage your property! They do not answer the phone, return calls or respond to emails. Our property has been left with a rainwater leak effecting the electrics since July. We have not been informed of the leak and they've sent ...
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“Trying to force you to use their mortgage advisor...”
1 Star Review
Aug 18,2020
By:
'David'
Aug 18,2020
Branch: Pontypridd, 85 Taff Street
Services: Sales (Prospective customer)
Sold price: £160000
Would you recommend?: No
Postcode: CF37
Branch: Pontypridd, 85 Taff Street
Sales (Prospective customer)
Sold price: £160000
Postcode: CF37
1
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Called up 8 different times to book viewings for different properties with different branches, Pontypridd, Rumney, Caerphilly and Newport, over the last month and a half. The branches never answer their own calls and instead have a concierge service who pretends to work for Darlows, who ...
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“Brilliant service. Prompt. Courteous. Attenti......”
5 Star Review
Mar 16,2020
By:
'James'
Mar 16,2020
Branch: Brynmawr, 21 Beaufort Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: NP22
Branch: Brynmawr, 21 Beaufort Street
Sales (as a Vendor)
Postcode: NP22
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Brilliant service. Prompt. Courteous. Attentive. Handled my sale smoothly. Lucy and Elinor made it all very easy. My first property sale and everything was completely quickly. Highly recommended...
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5 Star Review
Feb 28,2020
By:
'Caron'
Feb 28,2020
Branch: Cwmbran, 17 North Walk
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: NP4
Branch: Cwmbran, 17 North Walk
Sales (as a Buyer)
Postcode: NP4
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I would like show my appreciation regarding the professionalism and help provided by both Nicola and Belinda, at Darlows Cwmbran, over the last ten months, whilst I have been searching for the right house. They have been most helpful and accommodating throughout all this time ...
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“Sarah Elliott of Darlows, quick and efficient ......”
5 Star Review
Feb 26,2020
By:
'Peter'
Feb 26,2020
Branch: Merthyr Tydfil, 32 Victoria Street
Services: Sales (as a Vendor)
Sold price: £130000
Would you recommend?: Yes
Postcode: CF48
Branch: Merthyr Tydfil, 32 Victoria Street
Sales (as a Vendor)
Sold price: £130000
Postcode: CF48
0
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Sarah Elliott of Darlows in Merthyr has sold my house quickly and kept me informed as we go. The sale went through without a hitch in 4 months. She’s always been friendly and professional. I’d definitely use her again....
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“We've been on a long journey purchasing our p......”
5 Star Review
Jan 28,2020
By:
'Rachel'
Jan 28,2020
Branch: Merthyr Tydfil, 32 Victoria Street
Services: Sales (as a Buyer)
Sold price: £76000
Would you recommend?: Yes
Postcode: CF47
Branch: Merthyr Tydfil, 32 Victoria Street
Sales (as a Buyer)
Sold price: £76000
Postcode: CF47
0
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We've been on a long journey purchasing our property but Sarah Elliott has helped us every step of the way. She has clarified queries for us and given us support and advice where needed. I wouldn't hesitate to use Darlows again because of Sarah, she's ...
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“From the time libby came round to put my hous......”
5 Star Review
Jan 09,2020
By:
'Jacquelyn'
Jan 09,2020
Branch: Caerphilly, 30 Cardiff Road
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: CF83
Branch: Caerphilly, 30 Cardiff Road
Sales (as a Vendor)
Postcode: CF83
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From the time libby came round to put my house on market to complition of buying and selling I had great customer service. Gareth kept me in contact with every thing always on time for appointment always able to answer queries regular updates I recommend ...
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“Excellent service and support from Sarah Elli......”
5 Star Review
Aug 31,2019
By:
'Julie'
Aug 31,2019
Branch: Merthyr Tydfil, 32 Victoria Street
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: NP22
Branch: Merthyr Tydfil, 32 Victoria Street
Sales (as a Buyer)
Postcode: NP22
0
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Excellent service and support from Sarah Elliott. Friendly and helpful! Always I the other end of the phone when needed....
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5 Star Review
Aug 17,2019
By:
'Nicky'
Aug 17,2019
Branch: Merthyr Tydfil, 32 Victoria Street
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: CF47
Branch: Merthyr Tydfil, 32 Victoria Street
Sales (as a Buyer)
Postcode: CF47
0
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What great service we have received from Sarah Elliott at the Merthyr Tydfil branch of Darlows estate agents. Always keeping us up to date with progress and answering our queries and questions very quickly to prevent any delay with the purchase of our property, and ...
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“Very unprofessional agency...”
1 Star Review
May 09,2019
By:
'Laura'
May 09,2019
Branch: Cardiff, 101 Albany Road
Services: Lettings (as a Tenant)
Rent PCM: £850
Would you recommend?: No
Postcode: CF14
Branch: Cardiff, 101 Albany Road
Lettings (as a Tenant)
Rent PCM: £850
Postcode: CF14
0
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I rented a property through darlows for a year. Initially they were very helpful as I payed an admin fee of £350 and they couldn't wait to get me into the property. As Soon as I got into the property things quickly changed. I had a ...
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Comment on agent fees
Bad
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“Do Not Rent From Darlows...”
1 Star Review
May 08,2019
By:
'kathryn'
May 08,2019
Branch: Cardiff, 101 Albany Road
Services: Lettings (as a Tenant)
Rent PCM: £850
Would you recommend?: No
Postcode: CF14
Branch: Cardiff, 101 Albany Road
Lettings (as a Tenant)
Rent PCM: £850
Postcode: CF14
1
people found
this helpful
My daughter rented through Darlow's would not recommend they are useless. They do not get back to you or commnunicate with landlord. had nothing but problems. Now
we are fighting for the bond which is no surprise. Please avoid this letting company they had us ...
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Comment on agent fees
Bad will never use again and have made loads of family and friends aware of the very poor customer journey experienced
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5 Star Review
Mar 13,2019
By:
'Daneka'
Mar 13,2019
Branch: Cardiff, 782 - 784 Newport Road
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: CF3
Branch: Cardiff, 782 - 784 Newport Road
Sales (as a Buyer)
Postcode: CF3
0
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I am a first time buyer and didnt know a a lot about what to do however when going to Darlows I spoke to a lady called Shauna and found all her information helpful and true, she had a lovely tone and good attitude i ...
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5 Star Review
Feb 11,2019
By:
'Pen'
Feb 11,2019
Branch: Cardiff, 782 - 784 Newport Road
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: CF3
Branch: Cardiff, 782 - 784 Newport Road
Sales (as a Vendor)
Postcode: CF3
0
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During a difficult and prolonged sale, Darlows acted in a very professional manner at all times, including maintaining contact every step of the way, they were always courteous, which is replicated in all members of the team. Special thanks to Rhys and Emma who went ...
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Comment on agent fees
good
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“Terrible Rental Service...”
1 Star Review
Feb 11,2019
By:
'Conned'
Feb 11,2019
Branch: Canton, 211 Cowbridge Road East
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: CF3
Branch: Canton, 211 Cowbridge Road East
Lettings (as a Landlord)
Postcode: CF3
0
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People who know me will know that i am not a negative person however such POOR COMMUNICATION and TERRIBLE service has left me no choice than to write this review. Team at Cardiff Darlows were constantly in touch till i signed an initial agreement to ...
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Comment on agent fees
BAD ended up paying £360 before tenants were in place just because i was not informed and then taken through the small print.
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“Excellent service from Sarah...”
5 Star Review
Jan 31,2019
By:
'Esther'
Jan 31,2019
Branch: Merthyr Tydfil, 32 Victoria Street
Services: Sales (as a Vendor)
Sold price: £65000
Would you recommend?: Yes
Postcode: CF48
Branch: Merthyr Tydfil, 32 Victoria Street
Sales (as a Vendor)
Sold price: £65000
Postcode: CF48
0
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We were very Impressed by the level of service given by Sarah Eliott at the Merthyr Tydfil branch. She has helped us with the sale of our property and has been so helpful and friendly. We were thrilled to receive an offer on our property ...
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“Outstanding work Sarah Elliot...”
5 Star Review
Jan 30,2019
By:
'Brilliant'
Jan 30,2019
Branch: Merthyr Tydfil, 32 Victoria Street
Services: Sales (as a Buyer)
Sold price: £107000
Would you recommend?: Yes
Postcode: CF48
Branch: Merthyr Tydfil, 32 Victoria Street
Sales (as a Buyer)
Sold price: £107000
Postcode: CF48
0
people found
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Sarah Elliot was brilliant! After many house viewings Sarah didn't give up, found us our perfect first home and done nothing but help along the way and made our first experience of buying a property a very enjoyable one! Would definitely recommend Sarah!!
Thank you...
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5 Star Review
Jan 28,2019
By:
'Bertie'
Jan 28,2019
Branch: Merthyr Tydfil, 32 Victoria Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: CF47
Branch: Merthyr Tydfil, 32 Victoria Street
Sales (as a Vendor)
Postcode: CF47
0
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Louise has been a great help to me on selling my property, I have found Darlows Merthyr very professional and Louise Pinch in particular a buts most of my dealings have been with her....
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Comment on agent fees
Fees tend to be the same at most agencies, we all would like to have it cost less but am generally happy .
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“Thank goodness for Emma Wilson...”
5 Star Review
Nov 27,2018
By:
'Donnas'
Nov 27,2018
Branch: Cardiff, 101 Albany Road
Services: Lettings (as a Tenant)
Rent PCM: £1100
Would you recommend?: No
Postcode: CF5
Branch: Cardiff, 101 Albany Road
Lettings (as a Tenant)
Rent PCM: £1100
Postcode: CF5
0
people found
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The Darlows Lettrak online letting system is challenging, to put it kindly. If it hadn't been for Darlows' letting associate Emma Wilson, who was knowledgable, patient, professional and very kind, it's likely we'd have pulled out of renting our new home despite the fact that ...
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Comment on agent fees
Not applicable
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“Really Awful experience...”
1 Star Review
Nov 20,2018
By:
'GR'
Nov 20,2018
Branch: Cardiff, 101 Albany Road
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: CF23
Branch: Cardiff, 101 Albany Road
Sales (Prospective customer)
Postcode: CF23
0
people found
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I let my flat by this aganecy and tried to sell it with them. They are teh worst agancey ever. Property management was very poor, so my tenant left out with not a good service just because they havent informed me about any issues. And ...
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Comment on agent fees
Bad
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5 Star Review
Nov 05,2018
By:
'Paul'
Nov 05,2018
Branch: Brynmawr, 21 Beaufort Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: NP7
Branch: Brynmawr, 21 Beaufort Street
Sales (as a Vendor)
Postcode: NP7
0
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Cannot thank Lucy and Elinor enough for the outstanding provision and service they provided to my wife and I.
Procedures were expertly explained and any fears we had were quickly dispelled.
Both ladies outlined the route the selling of our property was going to take ...
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Comment on agent fees
very good and competitive
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1 Star Review
Sep 30,2018
By:
'Dissatisfied'
Sep 30,2018
Branch: Cardiff, 101 Albany Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CF3
Branch: Cardiff, 101 Albany Road
Lettings (as a Tenant)
Postcode: CF3
0
people found
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The process of finding and finally getting an apartment started well, but I guess this is before they had my money. After all payments were made and contract signed, we realized just how much information was held back and the communication practically stopped. There are ...
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Comment on agent fees
Bad
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“team. Very professional and kept me updated on a regular basis....”
5 Star Review
Sep 18,2018
By:
'anthony'
Sep 18,2018
Branch: Cardiff, 782 - 784 Newport Road
Services: Sales (as a Vendor)
Sold price: £180000
Would you recommend?: Yes
Postcode: CF35
Branch: Cardiff, 782 - 784 Newport Road
Sales (as a Vendor)
Sold price: £180000
Postcode: CF35
0
people found
this helpful
I dealt with Shauna and Rhys mainly but the whole team are very professional and kept myself updated on a regular basis.
Shauna was very helpful, her cheery go getter attitude is a great asset to the company.
Rhys was very professional and very knowledgable ...
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Comment on agent fees
Agent fee was very fair
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4 Star Review
Aug 15,2018
By:
'Caroline'
Aug 15,2018
Branch: Caerphilly, 30 Cardiff Road
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: NP12
Branch: Caerphilly, 30 Cardiff Road
Sales (as a Buyer)
Postcode: NP12
0
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Just wanted to say a big thank you to Gareth Lewis for his support in finding a property for our young family. Gareth was always punctual, courteous and professional! Thanks Gareth!...
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N/A
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“Great experience with Brynmawr Darlows...”
5 Star Review
Jul 10,2018
By:
'Rian'
Jul 10,2018
Branch: Brynmawr, 21 Beaufort Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: NP23
Branch: Brynmawr, 21 Beaufort Street
Sales (as a Vendor)
Postcode: NP23
0
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Elinor and her team have been professional and thourough with the sale and purchase of our properties, if it wasn't for the efficiency of the team the transaction wouldn't have happened as smoothly. We would have no hesitation recommending them to anyone. Thank you!...
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5 Star Review
Jun 20,2018
By:
'Rob'
Jun 20,2018
Branch: Llandaff, 47c Cardiff Road
Services: Sales (as a Vendor)
Sold price: £205000
Would you recommend?: Yes
Postcode: CF5
Branch: Llandaff, 47c Cardiff Road
Sales (as a Vendor)
Sold price: £205000
Postcode: CF5
0
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Would like to thank all the staff in branch especially Leanne who worked tirelessly to sell my late mothers house. When stress levels are at there highest she smoothed over the whole process to make things as easy as possible. Thank you Leanne and the ...
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5 Star Review
Jun 20,2018
By:
'Andy'
Jun 20,2018
Branch: Cardiff, 782 - 784 Newport Road
Services: Sales (as a Vendor)
Sold price: £150
Would you recommend?: Yes
Postcode: CF3
Branch: Cardiff, 782 - 784 Newport Road
Sales (as a Vendor)
Sold price: £150
Postcode: CF3
0
people found
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I would like to thank the darlows team, they were proffesional very helpfull and very fast in putting my house up for sale, and a big thank you to emma my house went up for sale at 3pm and she had sold it by 5.30 i ...
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Comment on agent fees
Fair
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5 Star Review
Jun 13,2018
By:
'Melissa'
Jun 13,2018
Branch: Pontypridd, 85 Taff Street
Services: Sales (as a Buyer)
Sold price: £130000
Would you recommend?: Yes
Postcode: MK41
Branch: Pontypridd, 85 Taff Street
Sales (as a Buyer)
Sold price: £130000
Postcode: MK41
0
people found
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Myself and my partner felt as first time buyers the team at Darlows made purchasing our first property a breeze.
From having a mortgage broker to showing us a property that we hadn't considered and ended up loving so much we bought it!! Being a ...
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Comment on agent fees
Good
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“Helpful and stress free...”
5 Star Review
Jun 12,2018
By:
'Karen'
Jun 12,2018
Branch: Pontypridd, 85 Taff Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: CF37
Branch: Pontypridd, 85 Taff Street
Sales (as a Vendor)
Postcode: CF37
0
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Found Darlows Pontypridd a good experience. George has been very helpful and kept us up to dates with all proceedings.
If he didn't know answer to any questions found answer and got back ASAP....
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Comment on agent fees
Ok
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5 Star Review
Jun 08,2018
By:
'Suzanne'
Jun 08,2018
Branch: Brynmawr, 21 Beaufort Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: NP22
Branch: Brynmawr, 21 Beaufort Street
Sales (as a Vendor)
Postcode: NP22
0
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Just like to say Jess was very pleasant and helpful throughout the process.
Great communication - kept us well informed throughout the process....
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“Thinking of Darlows? Think Again!...”
1 Star Review
Jun 06,2018
By:
'Darloss'
Jun 06,2018
Branch: Merthyr Tydfil, 32 Victoria Street
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: NP23
Branch: Merthyr Tydfil, 32 Victoria Street
Lettings (as a Landlord)
Postcode: NP23
1
people found
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Came to Darlows as a landlord with a property to rent. Problems with property issues and lack of communication with Darlows, from the outset. They were paid to fully managed the property but did as little as they could, even refusing to serve written notice ...
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