Darlows

3.80/5 rating 55 reviews
  • 77% valuation accuracy
  • 69% recommend
  • 85% fee satisfaction
Darlows is an independently owned estate agency, part of the Spicerhaart group of over 160 branches. We combine our specialist local knowledge with the support of a national company and pride o Read full description...Darlows is an independently owned estate agency, part of the Spicerhaart group of over 160 branches. We combine our specialist local knowledge with the support of a national company and pride ourselves on providing our clients with an unrivalled service. We want to get to know you, so talk to us about your priorities and we
Darlows

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“Bad service...”

Sep 30,2018
Minithumbdown
By: 'Dissatisfied Lola'
Sep 30,2018
0 people found
this helpful
The process of finding and finally getting an apartment started well, but I guess this is before they had my money. After all payments were made and contract signed, we realized just how much information was held back and the communication practically stopped. There are ...
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Comment on agent fees
Bad
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By: Darlows Lettings
Oct 01, 2018
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Your feedback is very important to us and we'd like to look into this further. Could you please email us at cardiff.lettings@darlows.co.uk with the full details so that we can investigate. We hope to hear from you soon so we can resolve your issue as quickly as possible. Darlows Albany Road (Lettings) estate agents ...

“team. Very professional and kept me updated on a regular basis....”

Sep 18,2018
Minithumbup
By: 'anthony'
Sep 18,2018
0 people found
this helpful
I dealt with Shauna and Rhys mainly but the whole team are very professional and kept myself updated on a regular basis. Shauna was very helpful, her cheery go getter attitude is a great asset to the company. Rhys was very professional and very knowledgable ...
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Comment on agent fees
Agent fee was very fair
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“Thank you!...”

Aug 15,2018
Minithumbup
By: 'Caroline'
Aug 15,2018
0 people found
this helpful
Just wanted to say a big thank you to Gareth Lewis for his support in finding a property for our young family. Gareth was always punctual, courteous and professional! Thanks Gareth!...
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N/A
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“Great experience with Brynmawr Darlows...”

Jul 10,2018
Minithumbup
By: 'Rian Stephens'
Jul 10,2018
0 people found
this helpful
Elinor and her team have been professional and thourough with the sale and purchase of our properties, if it wasn't for the efficiency of the team the transaction wouldn't have happened as smoothly. We would have no hesitation recommending them to anyone. Thank ...
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“House sold...”

Jun 20,2018
Minithumbup
By: 'Rob Edwards'
Jun 20,2018
0 people found
this helpful
Would like to thank all the staff in branch especially Leanne who worked tirelessly to sell my late mothers house. When stress levels are at there highest she smoothed over the whole process to make things as easy as possible. Thank you Leanne and the ...
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“Sale of house...”

Jun 20,2018
Minithumbup
By: 'Andy jackson'
Jun 20,2018
0 people found
this helpful
I would like to thank the darlows team, they were proffesional very helpfull and very fast in putting my house up for sale, and a big thank you to emma my house went up for sale at 3pm and she had sold it by 5.30 i ...
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Comment on agent fees
Fair
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“Dedicated support....”

Jun 13,2018
Minithumbup
By: 'Melissa langton.'
Jun 13,2018
0 people found
this helpful
Myself and my partner felt as first time buyers the team at Darlows made purchasing our first property a breeze. From having a mortgage broker to showing us a property that we hadn't considered and ended up loving so much we bought it!! Being ...
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Comment on agent fees
Good
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“Helpful and stress free...”

Jun 12,2018
Minithumbup
By: 'Karen'
Jun 12,2018
0 people found
this helpful
Found Darlows Pontypridd a good experience. George has been very helpful and kept us up to dates with all proceedings. If he didn't know answer to any questions found answer and got back ASAP....
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Ok
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“customer feedback...”

Jun 08,2018
Minithumbup
By: 'Suzanne'
Jun 08,2018
0 people found
this helpful
Just like to say Jess was very pleasant and helpful throughout the process. Great communication - kept us well informed throughout the process....
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“Thinking of Darlows? Think Again!...”

Jun 06,2018
Minithumbdown
By: 'Darloss'
Jun 06,2018
1 people found
this helpful
Came to Darlows as a landlord with a property to rent. Problems with property issues and lack of communication with Darlows, from the outset. They were paid to fully managed the property but did as little as they could, even refusing to serve written notice ...
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By: Beverley Richards
Sep 08, 2018
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I couldn't agree more. Darlows are totally inefficient. I have paid for a fully managed service also and the experience is dreadful. I wouldn't advise anyone to use them. Absolutely appalling communitarian and service ....get very little from their high fees. Don't touch them if you're a landlord. Left hand doesnt know what the right hand is doing and quite rude people. ...

“Very helpful, excellent service by Gareth lewis...”

May 30,2018
Minithumbup
By: 'Marc davies'
May 30,2018
0 people found
this helpful
Gareth was very polite, helpful and easy to talk to, he gave us great advice, we look forward to meeting him again, as we are still looking for the right house....
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Good
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“Excellent Service...”

May 28,2018
Minithumbup
By: 'David'
May 28,2018
0 people found
this helpful
Very impressed by the Darlows Canton Team. Particularly Hannah and Neil for their efficiency, professionalism and negotiating skills. Would highly recommend Darlows as an Estate Agent....
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“Excellent Service...”

Apr 20,2018
Minithumbup
By: 'BP'
Apr 20,2018
0 people found
this helpful
Hannah Williams at Darlows Canton, has been professional and personable helping our son to find his first property purchase. She's been friendly and efficient at all times, keeping us updated of new instructions. Our experience with all the Team in the office has been ...
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“Rachel Addis...”

Apr 19,2018
Minithumbup
By: 'Rebecca Drake'
Apr 19,2018
0 people found
this helpful
Rachel Addis is a lovely honest lady and a great help. Being outsiders to Wales, had great knowledge of the area and the property. She could answer all our questions and presented the property in a warm, comfortable, friendly manner. Even though we didn't ...
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“Go and visit Leanne Smith...”

Apr 16,2018
Minithumbup
By: 'Top Estate Agent'
Apr 16,2018
0 people found
this helpful
Leanne Smith is one of the best Estate Agents I have dealt with. I asked her specifically to look on one street in all of Cardiff to find a property for sale for me and she actually went around to every house in the street ...
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“Pleased...”

Mar 27,2018
Minithumbup
By: 'Satisfied'
Mar 27,2018
0 people found
this helpful
I would like to thank all the staff at this branch on behalf of Miss Sheria Nagi for the polite and professional way she was treated by all of the staff at your Rumney branch. many thanks and it was so helpful at this stressful ...
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Comment on agent fees
Good.
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“Amazing Dream Team...”

Mar 23,2018
Minithumbup
By: 'Michelle Williams'
Mar 23,2018
0 people found
this helpful
From the start of the process of selling our home, everything was a doddle. Judith was amazing and talked us through the process. The photographs that she took were absolutely amazing. Christine and Shannon made the viewing process enjoyable and kept me up to speed ...
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“Very good service overall and would recommend!...”

Mar 22,2018
Minithumbup
By: 'John Chichester'
Mar 22,2018
0 people found
this helpful
Just wanted to say thanks and how great the service has been so far! Very helpful and personal when dealing with Emma and Rachel over the phone or face to face. Would definitely recommend to anyone!...
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Mar 12,2018
Minithumbup
By: 'Shaban'
Mar 12,2018
0 people found
this helpful
My wife and I are first time buyers, our first contact was Darlows. We received the best service, Rachel has been amazing. She was so patient with us showing around numerous houses, always happy to help. I'm glad that she has helped us obtain ...
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Feb 27,2018
Minithumbdown
By: 'Kul'
Feb 27,2018
0 people found
this helpful
Worst estate agent I have ever come across. Made an offer for one property, it's been 2 weeks no feedback. I have literely called everyday to this branch, every time I get the same answer “someone will call me back”. Made another offer for another ...
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Comment on agent fees
Very very very BAD! Can’t be any worse
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By: Darlows Pontypridd
Mar 12, 2018
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Hi I am sorry to hear you are unhappy with your service in relation to your letting experience, We only cover sales here in this office but please contact 01685 375333 to discuss you letting complaint further with the team . Thank you ...
Feb 20,2018
Minithumbup
By: 'Judi'
Feb 20,2018
0 people found
this helpful
Sold and bought a new property though Darlows. I can't thank Claire enough she was really helpful in all areas throughout our sale and purchase. I would not hesitate to recommend Claire or use her vast area of knowledge and caring attitude on future ...
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Comment on agent fees
Excellent value
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By: ross
Mar 09, 2018
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Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...
Feb 19,2018
Minithumbup
By: 'Julie'
Feb 19,2018
0 people found
this helpful
I put my house on the market with Darlows and it sold within 3 weeks, Emma done all the viewings and dealt with me personally kept me up to date, professional polite and very easy to speak to, more than happy with the service provided my ...
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Comment on agent fees
Fair
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By: ross
Mar 09, 2018
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Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...
Feb 18,2018
Minithumbdown
By: 'Pamela H Young'
Feb 18,2018
0 people found
this helpful
Having received an inheritance we decided to invest in a flat in Cardiff. We saw a suitable property advertised on Rightmove and rang Darlows. Emma answered the phone and when we explained our situation she suggested a further two properties. Emma was very knowledgeable about ...
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Comment on agent fees
Buyer, so no fees
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By: ross
Mar 09, 2018
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Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...
Feb 15,2018
Minithumbdown
By: 'Lana401'
Feb 15,2018
0 people found
this helpful
For some reason Darlows insist on 'Guide' pricing, be under no illusion that if you offer the lower asking price it wont be accepted as there is another 'fictional buyer' offering more. Despite Darlows clearly being aware that there were significant structural issues with the ...
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Comment on agent fees
N/A
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By: ross
Mar 09, 2018
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Hi there, We apologies for the poor experience you received with us, please email in to help@darlows.co.uk so we can look into your experience. Thank you, Regards Ross ...
Feb 13,2018
Minithumbup
By: 'Mr. Mrs Evans'
Feb 13,2018
0 people found
this helpful
Absolute superb service from start to finish which was from day of coming tobhouse to sign initial contract to the house of being sold was a grand total of 8 days, nothing was too much trouble for Elinor & Lucy, they went through every step of ...
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By: ross
Mar 09, 2018
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Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...
Jan 30,2018
Minithumbup
By: 'Jane Ford'
Jan 30,2018
0 people found
this helpful
I have nothing but praise for Emma she has been very helpful and information while maintaining a very professional service i am very happy that she has helped us obtain the price we wanted for our property and made the whole process so much easier ...
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By: ross
Mar 09, 2018
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Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...
Jan 22,2018
Minithumbup
By: 'Jess'
Jan 22,2018
0 people found
this helpful
My husband and I are first time buyers, our first port of call was darlows. We received the best service, Tara has provided us with free practical advice on what we can/ can't afford as well as an extensive list of mortgage providers to ...
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By: ross
Mar 09, 2018
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Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...
Jan 11,2018
Minithumbup
By: 'Nathen'
Jan 11,2018
0 people found
this helpful
Bought a house in November very helpful from day one Lucy showed us around very relaxed veiwing and very helpful . Lisa couldn't do enough to help use with any questions we had . Would recommend them to anyone Thanks for all the help in finding ...
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Comment on agent fees
Good
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By: ross
Mar 09, 2018
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Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...
Sep 04,2017
Minithumbup
By: 'Linda'
Sep 04,2017
0 people found
this helpful
Excellent customer service - was kept informed every step of the way. Feedback provided after every viewing and level of communication much better than with any other estate agent I have dealt with. Thank you Leeanne for your help and support through what was a ...
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Comment on agent fees
Good value for money
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By: ross
Mar 09, 2018
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Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...
Aug 06,2017
Minithumbdown
By: 'Nigel Pierlejewski'
Aug 06,2017
2 people found
this helpful
First of all, i have given Darlows one star as i cant give them zero. I have had the misfortune of dealing with Darlows in respect of a property rental. Initially they seemed ok....but since agreeing the let their service has been nothing short ...
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Comment on agent fees
N/a
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By: ross
Mar 09, 2018
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Hi there, We apologies for the poor experience you received with us, please email in to help@darlows.co.uk so we can look into your experience. Thank you, Regards Ross ...



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 2 1 7 17 1 14 2 4 5

Agent Fees

No fees set.

Complaints Procedure

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Firm rankings


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Letting agents

View All 13 Branches


Darlows - Brynmawr Gwent, Brynmawr, NP23
Brynmawr Gwent
21 Beaufort Street, Brynmawr NP23 4AQ
(4)
Darlows - Caerphilly, CF83
Office 1
30 Cardiff Road, Caerphilly CF83 1JP
(5)
Darlows - Canton, CF11
Office 1
211 Cowbridge Road East, Canton CF11 9AJ
(5)
show all branches (13)
Darlows - Cwmbran, Cwmbran, NP44
Office 1
17 North Walk, Cwmbran NP44 1PR
(0)
Darlows - Bonvilston, Llandaff, CF5
Office 1
47c Cardiff Road, Llandaff CF5 2DP
(4)
Darlows - Canton, Llanishen, CF14
Office 1
19/19a Station Road, Llanishen CF14 5LS
(0)
Darlows - Pontypridd, CF37
Office 1
85 Taff Street, Pontypridd CF37 4SL
(6)
Darlows - Clydach Vale, Tonypandy, CF40
Office 1
43 Dunraven Street, Tonypandy CF40 1AL
(1)
Darlows - Swansea, SA1
Office 3
1 Walter Road, Swansea SA1 5NE
(1)
Darlows - Cardiff, CF24
Office 4
101 Albany Road, Cardiff CF24 3RT
(7)
Darlows - Newport, NP20
Office 5
678 North Street, Newport NP20 1JZ
(0)
Darlows - Merthyr Tydfil, CF47
Office 6
32 Victoria Street, Merthyr Tydfil CF47 8BW
(7)
Darlows - Rumney, CF3
Rumney
782 - 784 Newport Road, Rumney CF3 4FG
(14)

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