Darlows is an independently owned estate agency, part of the Spicerhaart group of over 160 branches. We combine our specialist local knowledge with the support of a national company and pride o Read full description...Darlows is an independently owned estate agency, part of the Spicerhaart group of over 160 branches. We combine our specialist local knowledge with the support of a national company and pride ourselves on providing our clients with an unrivalled service. We want to get to know you, so talk to us about your priorities and we
During a difficult and prolonged sale, Darlows acted in a very professional manner at all times, including maintaining contact every step of the way, they were always courteous, which is replicated in all members of the team. Special thanks to Rhys and Emma who went ... read full review
Branch: Canton, 211 Cowbridge Road East
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: cf3
Branch: Canton, 211 Cowbridge Road East
Lettings (as a Landlord)
Postcode: cf3
0people found this helpful
People who know me will know that i am not a negative person however such POOR COMMUNICATION and TERRIBLE service has left me no choice than to write this review. Team at Cardiff Darlows were constantly in touch till i signed an initial agreement to ... read full review
Comment on agent fees
BAD ended up paying £360 before tenants were in place just because i was not informed and then taken through the small print.
Branch: Merthyr Tydfil, 32 Victoria Street
Services: Sales (as a Vendor)
Sold price: £65000 Would you recommend?: Yes
Postcode: CF48
Branch: Merthyr Tydfil, 32 Victoria Street
Sales (as a Vendor)
Sold price: £65000 Postcode: CF48
0people found this helpful
We were very Impressed by the level of service given by Sarah Eliott at the Merthyr Tydfil branch. She has helped us with the sale of our property and has been so helpful and friendly. We were thrilled to receive an offer on our property ... read full review
Branch: Merthyr Tydfil, 32 Victoria Street
Services: Sales (as a Buyer)
Sold price: £107000 Would you recommend?: Yes
Postcode: Cf48
Branch: Merthyr Tydfil, 32 Victoria Street
Sales (as a Buyer)
Sold price: £107000 Postcode: Cf48
0people found this helpful
Sarah Elliot was brilliant! After many house viewings Sarah didn't give up, found us our perfect first home and done nothing but help along the way and made our first experience of buying a property a very enjoyable one! Would definitely recommend Sarah!!
Thank you... read full review
Branch: Merthyr Tydfil, 32 Victoria Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: CF47
Branch: Merthyr Tydfil, 32 Victoria Street
Sales (as a Vendor)
Postcode: CF47
0people found this helpful
Louise has been a great help to me on selling my property, I have found Darlows Merthyr very professional and Louise Pinch in particular a buts most of my dealings have been with her.... read full review
Comment on agent fees
Fees tend to be the same at most agencies, we all would like to have it cost less but am generally happy .
The Darlows Lettrak online letting system is challenging, to put it kindly. If it hadn't been for Darlows' letting associate Emma Wilson, who was knowledgable, patient, professional and very kind, it's likely we'd have pulled out of renting our new home despite the fact that ... read full review
View all comments
(1)
Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We are always looking to improve our application systems and will use your feedback to help this. We wish you all the best for the future in your new home.
Darlows Albany Road (Lettings) ...
“Really Awful experience...”
1 Star Review
Nov 20,2018
By: 'GR'
Nov 20,2018
Branch: Cardiff, 101 Albany Road
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: CF23
I let my flat by this aganecy and tried to sell it with them. They are teh worst agancey ever. Property management was very poor, so my tenant left out with not a good service just because they havent informed me about any issues. And ... read full review
View all comments
(1)
Dear Golnaz Rafei,
Your feedback is very important to us and we'd like to look into this further as it does not correlate with our previous discussions and our understanding of the service rendered for both the letting of your property or the sale. Could you please email us at cardiff.lettings@darlows.co.uk with the full details so that we can investigate. We hope to hear from you soon so we can resolve your issue as quickly as possible.
Branch Manager, Darlows Albany Road (Lettings) ...
“Fantastic Help....”
5 Star Review
Nov 05,2018
By: 'Paul and Lou.'
Nov 05,2018
Branch: Brynmawr, 21 Beaufort Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: NP7
Branch: Brynmawr, 21 Beaufort Street
Sales (as a Vendor)
Postcode: NP7
0people found this helpful
Cannot thank Lucy and Elinor enough for the outstanding provision and service they provided to my wife and I.
Procedures were expertly explained and any fears we had were quickly dispelled.
Both ladies outlined the route the selling of our property was going to take ... read full review
The process of finding and finally getting an apartment started well, but I guess this is before they had my money. After all payments were made and contract signed, we realized just how much information was held back and the communication practically stopped. There are ... read full review
View all comments
(1)
Your feedback is very important to us and we'd like to look into this further. Could you please email us at cardiff.lettings@darlows.co.uk with the full details so that we can investigate.
We hope to hear from you soon so we can resolve your issue as quickly as possible.
Darlows Albany Road (Lettings) estate agents ...
“team. Very professional and kept me updated on a regular basis....”
5 Star Review
Sep 18,2018
By: 'anthony'
Sep 18,2018
Branch: Rumney, 782 - 784 Newport Road
Services: Sales (as a Vendor)
Sold price: £180000 Would you recommend?: Yes
Postcode: Cf35
Branch: Rumney, 782 - 784 Newport Road
Sales (as a Vendor)
Sold price: £180000 Postcode: Cf35
0people found this helpful
I dealt with Shauna and Rhys mainly but the whole team are very professional and kept myself updated on a regular basis.
Shauna was very helpful, her cheery go getter attitude is a great asset to the company.
Rhys was very professional and very knowledgable ... read full review
Just wanted to say a big thank you to Gareth Lewis for his support in finding a property for our young family. Gareth was always punctual, courteous and professional! Thanks Gareth!... read full review
Branch: Brynmawr, 21 Beaufort Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: Np23
Branch: Brynmawr, 21 Beaufort Street
Sales (as a Vendor)
Postcode: Np23
0people found this helpful
Elinor and her team have been professional and thourough with the sale and purchase of our properties, if it wasn't for the efficiency of the team the transaction wouldn't have happened as smoothly. We would have no hesitation recommending them to anyone. Thank you!... read full review
Branch: Llandaff, 47c Cardiff Road
Services: Sales (as a Vendor)
Sold price: £205000 Would you recommend?: Yes
Postcode: Cf5
Branch: Llandaff, 47c Cardiff Road
Sales (as a Vendor)
Sold price: £205000 Postcode: Cf5
0people found this helpful
Would like to thank all the staff in branch especially Leanne who worked tirelessly to sell my late mothers house. When stress levels are at there highest she smoothed over the whole process to make things as easy as possible. Thank you Leanne and the ... read full review
Branch: Rumney, 782 - 784 Newport Road
Services: Sales (as a Vendor)
Sold price: £150 Would you recommend?: Yes
Postcode: Cf3
Branch: Rumney, 782 - 784 Newport Road
Sales (as a Vendor)
Sold price: £150 Postcode: Cf3
0people found this helpful
I would like to thank the darlows team, they were proffesional very helpfull and very fast in putting my house up for sale, and a big thank you to emma my house went up for sale at 3pm and she had sold it by 5.30 i ... read full review
Branch: Pontypridd, 85 Taff Street
Services: Sales (as a Buyer)
Sold price: £130000 Would you recommend?: Yes
Postcode: MK41
Branch: Pontypridd, 85 Taff Street
Sales (as a Buyer)
Sold price: £130000 Postcode: MK41
0people found this helpful
Myself and my partner felt as first time buyers the team at Darlows made purchasing our first property a breeze.
From having a mortgage broker to showing us a property that we hadn't considered and ended up loving so much we bought it!! Being a ... read full review
Branch: Pontypridd, 85 Taff Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: Cf37
Branch: Pontypridd, 85 Taff Street
Sales (as a Vendor)
Postcode: Cf37
0people found this helpful
Found Darlows Pontypridd a good experience. George has been very helpful and kept us up to dates with all proceedings.
If he didn't know answer to any questions found answer and got back ASAP.... read full review
Branch: Brynmawr, 21 Beaufort Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: Np22
Branch: Brynmawr, 21 Beaufort Street
Sales (as a Vendor)
Postcode: Np22
0people found this helpful
Just like to say Jess was very pleasant and helpful throughout the process.
Great communication - kept us well informed throughout the process.... read full review
Branch: Merthyr Tydfil, 32 Victoria Street
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: NP23
Branch: Merthyr Tydfil, 32 Victoria Street
Lettings (as a Landlord)
Postcode: NP23
1people found this helpful
Came to Darlows as a landlord with a property to rent. Problems with property issues and lack of communication with Darlows, from the outset. They were paid to fully managed the property but did as little as they could, even refusing to serve written notice ... read full review
View all comments
(1)
I couldn't agree more. Darlows are totally inefficient. I have paid for a fully managed service also and the experience is dreadful. I wouldn't advise anyone to use them. Absolutely appalling communitarian and service ....get very little from their high fees. Don't touch them if you're a landlord. Left hand doesnt know what the right hand is doing and quite rude people. ...
“Very helpful, excellent service by Gareth lewis...”
5 Star Review
May 30,2018
By: 'Marc davies'
May 30,2018
Branch: Caerphilly, 30 Cardiff Road
Services: They arranged our mortgage
Would you recommend?: Yes
Postcode: Cf83
Gareth was very polite, helpful and easy to talk to, he gave us great advice, we look forward to meeting him again, as we are still looking for the right house.... read full review
Branch: Canton, 211 Cowbridge Road East
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: CF5
Branch: Canton, 211 Cowbridge Road East
Sales (as a Buyer)
Postcode: CF5
0people found this helpful
Very impressed by the Darlows Canton Team. Particularly Hannah and Neil for their efficiency, professionalism and negotiating skills. Would highly recommend Darlows as an Estate Agent.... read full review
Branch: Canton, 211 Cowbridge Road East
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: CF24
Branch: Canton, 211 Cowbridge Road East
Sales (as a Buyer)
Postcode: CF24
0people found this helpful
Hannah Williams at Darlows Canton, has been professional and personable helping our son to find his first property purchase. She's been friendly and efficient at all times, keeping us updated of new instructions. Our experience with all the Team in the office has been friendly ... read full review
Rachel Addis is a lovely honest lady and a great help. Being outsiders to Wales, had great knowledge of the area and the property. She could answer all our questions and presented the property in a warm, comfortable, friendly manner.
Even though we didn't go ... read full review
Leanne Smith is one of the best Estate Agents I have dealt with. I asked her specifically to look on one street in all of Cardiff to find a property for sale for me and she actually went around to every house in the street ... read full review
Branch: Rumney, 782 - 784 Newport Road
Services: Sales (as a Vendor)
Sold price: £186 Would you recommend?: Yes
Postcode: CF3
Branch: Rumney, 782 - 784 Newport Road
Sales (as a Vendor)
Sold price: £186 Postcode: CF3
0people found this helpful
I would like to thank all the staff at this branch on behalf of Miss Sheria Nagi for the polite and professional way she was treated by all of the staff at your Rumney branch. many thanks and it was so helpful at this stressful ... read full review
Branch: Tonypandy, 43 Dunraven Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: CF40
Branch: Tonypandy, 43 Dunraven Street
Sales (as a Vendor)
Postcode: CF40
0people found this helpful
From the start of the process of selling our home, everything was a doddle. Judith was amazing and talked us through the process. The photographs that she took were absolutely amazing.
Christine and Shannon made the viewing process enjoyable and kept me up to speed ... read full review
Just wanted to say thanks and how great the service has been so far! Very helpful and personal when dealing with Emma and Rachel over the phone or face to face. Would definitely recommend to anyone!... read full review
My wife and I are first time buyers, our first contact was Darlows. We received the best service, Rachel has been amazing. She was so patient with us showing around numerous houses, always happy to help. I'm glad that she has helped us obtain the ... read full review
“Worst estate agent I have ever come across.
Made an ......”
1 Star Review
Feb 27,2018
By: 'Kul'
Feb 27,2018
Branch: Pontypridd, 85 Taff Street
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: CF
Branch: Pontypridd, 85 Taff Street
Lettings (Prospective customer)
Postcode: CF
0people found this helpful
Worst estate agent I have ever come across.
Made an offer for one property, it's been 2 weeks no feedback. I have literely called everyday to this branch, every time I get the same answer âsomeone will call me backâ.
Made another offer for another property, ... read full review
View all comments
(2)
Hi I am sorry to hear you are unhappy with your service in relation to your letting experience, We only cover sales here in this office but please contact 01685 375333 to discuss you letting complaint further with the team . Thank you ...
“Sold and bought a new property though Darlows. I can't ......”
5 Star Review
Feb 20,2018
By: 'Judi'
Feb 20,2018
Branch: Caerphilly, 30 Cardiff Road
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: Cf83
Sold and bought a new property though Darlows. I can't thank Claire enough she was really helpful in all areas throughout our sale and purchase.
I would not hesitate to recommend Claire or use her vast area of knowledge and caring attitude on future ventures. ... read full review
View all comments
(1)
Hi there,
Thanks for your kind words and thank you for the 5-star feedback.
Have a wonderful day,
Regards
Ross ...
“I put my house on the market with Darlows and ......”
5 Star Review
Feb 19,2018
By: 'Julie'
Feb 19,2018
Branch: Rumney, 782 - 784 Newport Road
Services: Lettings (as a Landlord)
Sold price: £182000 Would you recommend?: Yes
Postcode: Cf3
Branch: Rumney, 782 - 784 Newport Road
Lettings (as a Landlord)
Sold price: £182000 Postcode: Cf3
0people found this helpful
I put my house on the market with Darlows and it sold within 3 weeks, Emma done all the viewings and dealt with me personally kept me up to date, professional polite and very easy to speak to, more than happy with the service provided my ... read full review