Darlows

3.25/5 rating 28 reviews
  • 76% valuation accuracy
  • 57% recommend
  • 85% fee satisfaction
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    Emma Jones
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    Hannah Colling Morgan
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    Carla moris
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    sarah
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    Unknown
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    Jess
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    Gayle Walters
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    Leanne Smith
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    Tremaine Hoffman
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    Niel
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    Sarah wray
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    Sarah Elliot
Darlows is an independently owned estate agency, part of the Spicerhaart group of over 160 branches. We combine our specialist local knowledge with the support of a national company and pride o Read full description...Darlows is an independently owned estate agency, part of the Spicerhaart group of over 160 branches. We combine our specialist local knowledge with the support of a national company and pride ourselves on providing our clients with an unrivalled service. We want to get to know you, so talk to us about your priorities and we
 
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Sep 04,2017
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Leanne Smith
By: 'Linda'
Sep 04,2017
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Excellent customer service - was kept informed every step of the way. Feedback provided after every viewing and level of communication much better than with any other estate agent I have dealt with. Thank you Leeanne for your help and support through what was a very stressful experience!!...
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Good value for money
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Aug 06,2017
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By: 'Nigel Pierlejewski'
Aug 06,2017
1 people found
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First of all, i have given Darlows one star as i cant give them zero. I have had the misfortune of dealing with Darlows in respect of a property rental. Initially they seemed ok....but since agreeing the let their service has been nothing short of incompetent. How a number of their staff remain employed is a mystery. Take my advice and go elsewhere......
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N/a
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Aug 01,2017
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Sarah Elliot
By: 'Miss Michelle'
Aug 01,2017
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Thank you to the Merthyr Tydfil Branch and to the Agent Sarah Elliot primarily dealing with the purchase of my bungalow All the team were prompt with their assistance and dealt with the purchase in a very professional manner. Sarah kept me in the loop in from the start to completion. Sarah was always reachable and I really liked that whom ever I spoke with in Branch were all knowledgeable and could answer my questions in a timely manner. Was a pleasure to Deal with Darlows team Merthyr Thank yo...
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Jun 02,2017
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Sarah wray
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sarah
By: 'Kelly John'
Jun 02,2017
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Sarah at Darlows Merthyr has been a great support from start to finish when purchasing my new property. Sarah kept me informed every step of the way and was happy to help me whenever i needed it. I cant thank her enough for everything as she helped to move this along after waiting from february to June for the purchase to go through. I highly recommend Darlows and will turn to them for any future plans....
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May 31,2017
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Niel
By: 'J Emyr'
May 31,2017
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Instructed Neil Jones to market our property. Very professional service, extremely knowledgeable about the Canton area and a very approachable and friendly attitude. Thanks for all your assistance Neil and we would definitely recommend this branch of Estate Agents....
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Good
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Apr 30,2017
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Gayle Walters
By: 'Jill'
Apr 30,2017
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Our sale is not exactly straightforward and yet all the staff I deal with are friendly, helpful and efficient.I have had previous agents but these have been the best.....good communicators and enquiries are dealt with quickly. All the staff in the Pontypridd Branch are pleasant ,helpful and professional and I would use their service again....
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The fees were reasonable as they kept in touch well and did the viewings.
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Feb 27,2017
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By: 'Mead'
Feb 27,2017
1 people found
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My partner and I recently decided to sell our first house to move to a bigger house. We had three estate agents value the property, Darlows however valued it £10k higher than any of the other vendors. Being rather naïve and under experienced in the selling of a house, as this was our first time....we saw the £££ and decided to go with Darlows. A week later we were asked to drop the price by £15k. Alarm bells began to ring. To cut a long story short, we drop the...
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Feb 20,2017
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Niel
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Tremaine Hoffman
By: 'Very happy vendor'
Feb 20,2017
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Called in to Canton branch on the hop on way to my (at time) current agents. I received a friendly, courteous and professional service. Darlows worked harder for me in a week than other agent had done in months. Sales team are efficient and energetic. They generated much interest in my proprty via website and gave useful feedback after each viewing. What a team! Will definitely be my first pot of call next time. Thank you...
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Feb 08,2017
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Tremaine Hoffman
By: 'Jackie.'
Feb 08,2017
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The sale of the property took far longer than anticipated due to a legal complication. Neil and the whole team were very supportive although one member certainly went the extra mile for us. There were several times when we thought we may lose the purchaser and it was only through the intuition of Tremaine Hoffman that we believe this did not happen. He kept the purchaser and ourselves regularly updated with honest and informative progress or even at times lack of progress with his professionalis...
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Comment on agent fees
Realistic and competitive.
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Jan 23,2017
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Leanne Smith
By: 'Mike Collins'
Jan 23,2017
2 people found
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Our house had been on the market for months with another agent- heartbreak, frustration and a growing sense of desperation that we'd never sell had crept in. Though we had considered Darlows at the time, the other agency had seemed to offer a better deal. But there's no deal if there's no sale. Throughout this period, Leanne would contact, express interest in the proceedings (or lack of) always tactful and respectful of the fact we'd gone elsewhere. When eventually our 20 weeks with the other ag...
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Comment on agent fees
Agency fees were fair- our original agent offered a fractionally lower fee but they couldn't sell it.
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Jan 16,2017
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Gayle Walters
By: 'Karen Wallace'
Jan 16,2017
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I found the team in the Pontypridd branch particularly Gayle so helpful. We purchased a property and any query was handled promptly. Definitely top marks from me....
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Nov 30,2016
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Emma Jones
By: 'Ms shipton'
Nov 30,2016
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When looking to buy a property in the Rumney are of Cardiff, I found the service at Darlows Rumney branch very good.. Emma jones one of the senior negotiators was very helpful, keeping me constantly updated with the procedure of property sales.. Would highly recommend Darlows estate agents....
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Nov 30,2016
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By: 'E. Amin'
Nov 30,2016
1 people found
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I can't thank Neil Jones enough for the help he provided in dealing with my property, an excellent, friendly and informative meeting, highly recommended...
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Excellent support
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Nov 27,2016
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Jess
By: 'Carl'
Nov 27,2016
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Well I had a totally professional service from start to finish and I've used quite a few different estate agents before, will be using again many thanks Carl...
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Nov 22,2016
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Emma Jones
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Unknown
By: 'Mat'
Nov 22,2016
1 people found
this helpful
Thanks again great service , pleasure doing business with you . I'd like to thank Emma and Rhys for there great communication, and professionalism. Kind regards mat...
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N/A
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Nov 19,2016
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Emma Jones
By: 'Margaret'
Nov 19,2016
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I found Emma and staff at Rumney a professional team who kept me informed throughout the process. As professionals they dealt with the worries that come when selling a house with understanding and consideration. This is the second property they have sold for me and I would definitely recommend them....
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Comment on agent fees
Very good
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Nov 15,2016
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By: 'disgruntledrenter'
Nov 15,2016
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Worst agents I've ever dealt with in Cardiff. Happy to lie to tenants to get them in, communication absolutely awful throughout tenancy. In their defense the landlord was also awful at communicating with them, They do not care about tenants in their managed properties. No hurry to fix issues, No hurry to return deposit at end of tenancy. Changes to inventory not made at the start of tenancy even though requested. The only reason I gave one star is because of one helpful phone call with a member ...
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Comment on agent fees
Agency fees were pretty standard.
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By: Darlows Lettings
Nov 17, 2016
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We appreciate you taking the time leave us some feedback. We take our reviews very seriously and would like to investigate your comments further. Please could forward the full details to customer.experience@darlows.co.uk. We hope to hear from you soon, Kind regards Darlows Albany Road (Lettings) ...
Oct 20,2016
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Carla moris
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sarah
By: 'kelly Radley'
Oct 20,2016
0 people found
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Can't go wrong with Darlows. This company was so helpful and so quick at responding to my needs. I must say they made renting a house so easy for me and my family I would recommend them to anyone. Thank you so much Darlows 😊😊😊...
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Comment on agent fees
Good
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Oct 14,2016
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By: '147 Tenants'
Oct 14,2016
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Not usually one to write this type of review, but the shambolic process that I am currently going through to receive my initial deposit payment back has been disgraceful. Checked out of the property on 11th September, with Darlows instructing both myself and the other tenants that the landlord had 10 days to make any amendments. Submitted all final bills by the 26th September that were requested of us upon leaving the property. We are still waiting for our deposit to be paid back to us on the 1...
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By: Darlows Lettings
Oct 15, 2016
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We appreciate you taking the time leave us some feedback. We take our reviews very seriously and would like to investigate your comments further. Please could forward the full details to customer.experience@darlows.co.uk. We hope to hear from you soon, Kind regards Darlows Albany Road (Lettings) ...
Feb 25,2016
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Hannah Colling Morgan
By: 'Ann'
Feb 25,2016
3 people found
this helpful
Very unprofessional approach. Will not hesitate to provide misleading and false information. I approached as a buyer but I think the vendor is in a worse off position. Stay miles away!...
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Jan 08,2016
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By: 'Michael'
Jan 08,2016
1 people found
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I was assigned a viewing and travelled for 5 hours with minimal sleep beforehand to attend the viewing. Just as I arrived in Swansea I got a text message stating that the house had been let the day before. That is absolutely unacceptable for an estate agency to cancel a viewing without informing other interested parties immediately it is off the market. The most irritating thing is that there was even no offer for an alternative viewing when I called the office. I would not want to use Darlows f...
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Jan 28,2015
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By: 'yvette16'
Jan 28,2015
1 people found
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Awful company. Paid a fortune to rent a very expensive house from the merthyr branch with the understanding that all that needed to be done to move in, would be. I picked up the house keys, drove over and what a shock! I'm pregnant with a 1 yr old and 4 yr old and can't believe they would hand the keys over knowing the mess that's there. Garage door doesn't lock which means anyone can access the house. Filthy rooms- there was a clamp and ambilical cord on the floor! Pipes leaking, boiler leaking...
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By: Customer Relations Manager
Feb 04, 2015
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Hi Yvette I'm sorry to hear about this. Please could you email help@darlows.co.uk so we can look into this for you and rectify the situation. Many thanks Melanie Smith Customer Relations Manager ...
Nov 11,2014
Minithumbdown
By: 'katiecaptain'
Nov 11,2014
2 people found
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Never even set foot in this estate agents and your life will be so much better for it. They are the most incompetent lot of useless idiots in Cardiff. They will happily give you mis information about properties, try to recommend extortionate solicitors (who work in partnership with them), promise to get quotes and estimates done that they never organise. Never apologise when they make mistakes., and basically make your life a living hell. Oh and are late for property viewings. Unfortunatel...
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What agent could do to change your mind?
could have not been in business so i didnt have to buy a house from them.
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By: Customer Relations Manager
Nov 24, 2014
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Dear katiecaptain I am so sorry to hear this. Please email help@darlows.co.uk so I can look into this for you. Many thanks Melanie Smith Customer Relations Manager ...
Oct 11,2014
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Emma Jones
By: 'paul oliver'
Oct 11,2014
0 people found
this helpful
worked hard at finalising the purchase and kept us informed at all times. which was very important, and was always contactable....
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Sep 08,2014
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By: 'IanFleming'
Sep 08,2014
1 people found
this helpful
I've been on the market with another agent for 6 weeks and somehow this firm got hold of my telephone number and have been constantly calling me to try and persuade me to go on the market with them, I've explained that I am in contract for another 3 months but that doesn't seem to matter to them, who do they think they are! I've had to sign with the telephone preference service to try and stop them from calling me at all hours of the day. Annoying, Harassing, Unprofessional and smarmy buggers...
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What agent could do to change your mind?
They are not my agent and I have no intention of using them after the way they have been harrassing me to go on the market with them, If I wanted to market my home with them I would\'ve called them.
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By: Customer Relations Manager
Sep 24, 2014
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Hi Ian, Really sorry to hear about this. Please email customercare@darlows.co.uk and we can get you taken off our database. Many thanks, Melanie Smith, Customer Relations Manager ...
Oct 22,2013
Minithumbdown
By: 'Amal Sharma'
Oct 22,2013
5 people found
this helpful
I am a landlord and all I can say about this company is stay away they are very unprofessional and have no idea what customer service is at all. They do not keep in contact if there are issues with late payments or if the tenants are not keeping the flat in good condition. All I can say is STAY AWAY!. They are in contact however 8 times a day when they want to let the property out again. Darlows incompetence meant I was left with a bill of over £2000 worth of damage to my property and the ...
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Sep 30,2013
Minithumbdown
By: 'Doctor'
Sep 30,2013
2 people found
this helpful
They promised me a subject to contract agreement then drafted a legally different contract thus breaching my trust and costing me thousands of pounds in rent. They ignored my complaints , would not answer my calls and then finally after nine months and after going to the property ombudsman their management offered £50 . Still they are stalling in returning my deposit even though they tell you it is in the deposit protection scheme. I don\'t recommend using their services under any circu...
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What agent could do to change your mind?
They could have apologized early for their mistake and tried to secure my interest as well as the landlod\'s hence ensuring that neither party came to harm
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Apr 16,2010
Minithumbdown
By: 'BionicBri'
Apr 16,2010
6 people found
this helpful
Their complete lack of professionalism and lack of knowledge made selling our property almost impossible. They failed to communicate any important details to us they took nearly 12months to complete a sale. In hindsight I would never use them again. Despite their complete lack of communication and assistance in the sale (our solicitors were responsible for chasing the buyer and the buyers mortgage company) they still believe they are worthy of a fee of over ...
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By: Customer Relations Manager
Apr 27, 2010
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Hi Bionic Bri. I am sorry to read your comments about our Canton branch. If you would like me to formally review your complaint please do email me the details to melanie.smith@spicerhaart.co.uk and I can look into the matter for you. Thanks Melanie Smith, Customer Relations Manager. ...



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View All 13 Branches


Darlows - Brynmawr Gwent, Brynmawr, NP23
Brynmawr Gwent
21 Beaufort Street, Brynmawr NP23 4AQ
(0)
Darlows - Caerphilly, CF83
Office 1
30 Cardiff Road, Caerphilly CF83 1JP
(1)
Darlows - Canton, CF11
Office 1
211 Cowbridge Road East, Canton CF11 9AJ
(4)
show all branches (13)
Darlows - Cwmbran, Cwmbran, NP44
Office 1
17 North Walk, Cwmbran NP44 1PR
(0)
Darlows - Bonvilston, Llandaff, CF5
Office 1
47c Cardiff Road, Llandaff CF5 2DP
(2)
Darlows - Canton, Llanishen, CF14
Office 1
19/19a Station Road, Llanishen CF14 5LS
(0)
Darlows - Pontypridd, CF37
Office 1
85 Taff Street, Pontypridd CF37 4SL
(2)
Darlows - Clydach Vale, Tonypandy, CF40
Office 1
43 Dunraven Street, Tonypandy CF40 1AL
(0)
Darlows - Swansea, SA1
Office 3
1 Walter Road, Swansea SA1 5NE
(1)
Darlows - Cardiff, CF24
Office 4
101 Albany Road, Cardiff CF24 3RT
(6)
Darlows - Newport, NP20
Office 5
678 North Street, Newport NP20 1JZ
(0)
Darlows - Merthyr Tydfil, CF47
Office 6
32 Victoria Street, Merthyr Tydfil CF47 8BW
(6)
Darlows - Rumney, , CF3
Rumney
782 - 784 Newport Road, Rumney CF3 4FG
(5)


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