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Darlows is an independently owned estate agency, part of the Spicerhaart group of over 160 branches. We combine our specialist local knowledge with the support of a national company and pride o Read full description...Darlows is an independently owned estate agency, part of the Spicerhaart group of over 160 branches. We combine our specialist local knowledge with the support of a national company and pride ourselves on providing our clients with an unrivalled service. We want to get to know you, so talk to us about your priorities and we
 
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Properties for sale
Properties for rent
Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
this helpful
When looking to buy a property in the Rumney are of Cardiff, I found the service at Darlows Rumney branch very good.. Emma jones one of the senior negotiators was very helpful, keeping me constantly updated with the procedure of property sales.. Would highly recommend Darlows estate agents....
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Nov 30,2016
Minithumbup
By:
Nov 30,2016
1 people found
this helpful
I can't thank Neil Jones enough for the help he provided in dealing with my property, an excellent, friendly and informative meeting, highly recommended...
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Comment on agent fees
Excellent support
Was this helpful? Yes
Nov 27,2016
Minithumbup
By:
Nov 27,2016
0 people found
this helpful
Well I had a totally professional service from start to finish and I've used quite a few different estate agents before, will be using again many thanks Carl...
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Nov 22,2016
Minithumbup
By:
Nov 22,2016
1 people found
this helpful
Thanks again great service , pleasure doing business with you . I'd like to thank Emma and Rhys for there great communication, and professionalism. Kind regards mat...
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Comment on agent fees
N/A
Was this helpful? Yes
Nov 19,2016
Minithumbup
By:
Nov 19,2016
0 people found
this helpful
I found Emma and staff at Rumney a professional team who kept me informed throughout the process. As professionals they dealt with the worries that come when selling a house with understanding and consideration. This is the second property they have sold for me and I would definitely recommend them....
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Comment on agent fees
Very good
Was this helpful? Yes
Nov 15,2016
Minithumbdown
By:
Nov 15,2016
0 people found
this helpful
Worst agents I've ever dealt with in Cardiff. Happy to lie to tenants to get them in, communication absolutely awful throughout tenancy. In their defense the landlord was also awful at communicating with them, They do not care about tenants in their managed properties. No hurry to fix issues, No hurry to return deposit at end of tenancy. Changes to inventory not made at the start of tenancy even though requested. The only reason I gave one star is because of one helpful phone call with a member ...
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Comment on agent fees
Agency fees were pretty standard.
Was this helpful? Yes
By: Darlows Lettings
Nov 17, 2016
View all comments (1)
We appreciate you taking the time leave us some feedback. We take our reviews very seriously and would like to investigate your comments further. Please could forward the full details to customer.experience@darlows.co.uk. We hope to hear from you soon, Kind regards Darlows Albany Road (Lettings)....
Oct 20,2016
Minithumbup
By:
Oct 20,2016
0 people found
this helpful
Can't go wrong with Darlows. This company was so helpful and so quick at responding to my needs. I must say they made renting a house so easy for me and my family I would recommend them to anyone. Thank you so much Darlows 😊😊😊...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 14,2016
Minithumbdown
By:
Oct 14,2016
0 people found
this helpful
Not usually one to write this type of review, but the shambolic process that I am currently going through to receive my initial deposit payment back has been disgraceful. Checked out of the property on 11th September, with Darlows instructing both myself and the other tenants that the landlord had 10 days to make any amendments. Submitted all final bills by the 26th September that were requested of us upon leaving the property. We are still waiting for our deposit to be paid back to us on the 1...
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By: Darlows Lettings
Oct 15, 2016
View all comments (1)
We appreciate you taking the time leave us some feedback. We take our reviews very seriously and would like to investigate your comments further. Please could forward the full details to customer.experience@darlows.co.uk. We hope to hear from you soon, Kind regards Darlows Albany Road (Lettings)....
Feb 25,2016
Minithumbdown
By:
Feb 25,2016
1 people found
this helpful
Very unprofessional approach. Will not hesitate to provide misleading and false information. I approached as a buyer but I think the vendor is in a worse off position. Stay miles away!...
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Jan 08,2016
Minithumbdown
By:
Jan 08,2016
0 people found
this helpful
I was assigned a viewing and travelled for 5 hours with minimal sleep beforehand to attend the viewing. Just as I arrived in Swansea I got a text message stating that the house had been let the day before. That is absolutely unacceptable for an estate agency to cancel a viewing without informing other interested parties immediately it is off the market. The most irritating thing is that there was even no offer for an alternative viewing when I called the office. I would not want to use Darlows f...
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Jan 28,2015
Minithumbdown
By:
Jan 28,2015
1 people found
this helpful
Awful company. Paid a fortune to rent a very expensive house from the merthyr branch with the understanding that all that needed to be done to move in, would be. I picked up the house keys, drove over and what a shock! I'm pregnant with a 1 yr old and 4 yr old and can't believe they would hand the keys over knowing the mess that's there. Garage door doesn't lock which means anyone can access the house. Filthy rooms- there was a clamp and ambilical cord on the floor! Pipes leaking, boiler leaking...
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By: Customer Relations Manager
Feb 04, 2015
View all comments (1)
Hi Yvette I'm sorry to hear about this. Please could you email help@darlows.co.uk so we can look into this for you and rectify the situation. Many thanks Melanie Smith Customer Relations Manager....
Nov 11,2014
Minithumbdown
By:
Nov 11,2014
2 people found
this helpful
Never even set foot in this estate agents and your life will be so much better for it. They are the most incompetent lot of useless idiots in Cardiff. They will happily give you mis information about properties, try to recommend extortionate solicitors (who work in partnership with them), promise to get quotes and estimates done that they never organise. Never apologise when they make mistakes., and basically make your life a living hell. Oh and are late for property viewings. Unfortunatel...
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What agent could do to change your mind?
could have not been in business so i didnt have to buy a house from them.
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By: Customer Relations Manager
Nov 24, 2014
View all comments (1)
Dear katiecaptain I am so sorry to hear this. Please email help@darlows.co.uk so I can look into this for you. Many thanks Melanie Smith Customer Relations Manager....
Oct 11,2014
Minithumbup
By:
Oct 11,2014
0 people found
this helpful
worked hard at finalising the purchase and kept us informed at all times. which was very important, and was always contactable....
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Sep 08,2014
Minithumbdown
By:
Sep 08,2014
1 people found
this helpful
I've been on the market with another agent for 6 weeks and somehow this firm got hold of my telephone number and have been constantly calling me to try and persuade me to go on the market with them, I've explained that I am in contract for another 3 months but that doesn't seem to matter to them, who do they think they are! I've had to sign with the telephone preference service to try and stop them from calling me at all hours of the day. Annoying, Harassing, Unprofessional and smarmy buggers...
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What agent could do to change your mind?
They are not my agent and I have no intention of using them after the way they have been harrassing me to go on the market with them, If I wanted to market my home with them I would\'ve called them.
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By: Customer Relations Manager
Sep 24, 2014
View all comments (1)
Hi Ian, Really sorry to hear about this. Please email customercare@darlows.co.uk and we can get you taken off our database. Many thanks, Melanie Smith, Customer Relations Manager....
Oct 22,2013
Minithumbdown
By:
Oct 22,2013
5 people found
this helpful
I am a landlord and all I can say about this company is stay away they are very unprofessional and have no idea what customer service is at all. They do not keep in contact if there are issues with late payments or if the tenants are not keeping the flat in good condition. All I can say is STAY AWAY!. They are in contact however 8 times a day when they want to let the property out again. Darlows incompetence meant I was left with a bill of over £2000 worth of damage to my property and the ...
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Sep 30,2013
Minithumbdown
By:
Sep 30,2013
2 people found
this helpful
They promised me a subject to contract agreement then drafted a legally different contract thus breaching my trust and costing me thousands of pounds in rent. They ignored my complaints , would not answer my calls and then finally after nine months and after going to the property ombudsman their management offered £50 . Still they are stalling in returning my deposit even though they tell you it is in the deposit protection scheme. I don\'t recommend using their services under any circu...
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What agent could do to change your mind?
They could have apologized early for their mistake and tried to secure my interest as well as the landlod\'s hence ensuring that neither party came to harm
Was this helpful? Yes
Apr 16,2010
Minithumbdown
By:
Apr 16,2010
6 people found
this helpful
Their complete lack of professionalism and lack of knowledge made selling our property almost impossible. They failed to communicate any important details to us they took nearly 12months to complete a sale. In hindsight I would never use them again. Despite their complete lack of communication and assistance in the sale (our solicitors were responsible for chasing the buyer and the buyers mortgage company) they still believe they are worthy of a fee of over ...
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By: Customer Relations Manager
Apr 27, 2010
View all comments (1)
Hi Bionic Bri. I am sorry to read your comments about our Canton branch. If you would like me to formally review your complaint please do email me the details to melanie.smith@spicerhaart.co.uk and I can look into the matter for you. Thanks Melanie Smith, Customer Relations Manager.....



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Awards won by Darlows

Individual Branch Awards

Firm rankings



Brynmawr Gwent
21 Beaufort Street, Brynmawr NP23 4AQ
(0)
Office 1
30 Cardiff Road, Caerphilly CF83 1JP
(0)
Office 1
211 Cowbridge Road East, Canton CF11 9AJ
(1)
show all branches (13)
Office 1
17 North Walk, Cwmbran NP44 1PR
(0)
Office 1
47c Cardiff Road, Llandaff CF5 2DP
(0)
Office 1
19/19a Station Road, Llanishen CF14 5LS
(0)
Office 1
85 Taff Street, Pontypridd CF37 4SL
(0)
Office 1
43 Dunraven Street, Tonypandy CF40 1AL
(0)
Office 3
1 Walter Road, Swansea SA1 5NE
(1)
Office 4
101 Albany Road, Cardiff CF24 3RT
(6)
Office 5
678 North Street, Newport NP20 1JZ
(0)
Office 6
32 Victoria Street, Merthyr Tydfil CF47 8BW
(3)
Rumney
782 - 784 Newport Road, Rumney CF3 4FG
(5)

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