83% sales valuation accuracy
93% sales fee satisfaction
Darlows is an independently owned estate agency, part of the Spicerhaart group of over 160 branches. We combine our specialist local knowledge with the support of a national company and pride ourselves on providing our clients with an unrivalled service. We want to get to know you, so talk to us ...
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Darlows is an independently owned estate agency, part of the Spicerhaart group of over 160 branches. We combine our specialist local knowledge with the support of a national company and pride ourselves on providing our clients with an unrivalled service. We want to get to know you, so talk to us about your priorities and we
Latest Reviews
View all Reviews 81
11th Nov 2021
reviewed by 'Ed'
23rd Oct 2021
reviewed by 'Helen'
8th Sep 2021
reviewed by 'woodland'
28th Jul 2021
reviewed by 'Mohi Aldeen'
28th Jul 2021
reviewed by 'Bernadette'
1st Dec 2020
reviewed by 'Jenny'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 83% | 93% | £37,000 | £250,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 4 | 1 | 11 | 25 | 1 | 20 | 3 | 4 | 9 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Rankings
Latest Properties
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Nov 11,2021
Nov 11,2021
0
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I recently made an accepted offer in a property in Rhymney and was met by the senior sales negotiator ( Sarah Elliott ) I found Sarah very knowledgable and polite and I was allowed to make a satisfactory tour of the house without any spiel which I ...
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Oct 23,2021
Oct 23,2021
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I’d like to give Louise Pugh from Darlows at Merthyr a huge thank you .
She always gets things sorted for me .
I’m renting and my boiler packed in on Friday night .
I emailed Louise Saturday morning and with in 25 mins an engineer was ...
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Sep 08,2021
Sep 08,2021
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NO SERVICE OFFERED TO CUSTOMERS in SEPTEMBER 2021 because of OUTDATED restrictions.
I got an email in answer to my enquiry. I enquired about an ad they placed ...in fact their ad was an invitation to express interest since they have decided to apply outdated "August" ...
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Jul 28,2021
Jul 28,2021
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Emma Jones in darlows Rumney very helpful and gives you the right information and always happy to help with a smile and a nice attitude. I bought 3 houses through this estate agent and Emma Jones she helped me a lot with very good communication and ...
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Jul 28,2021
Jul 28,2021
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Great service from Adam Robjon in selling my house recently. Was informed of the process from start to finish. Emma was also very helpful at the rumney branch....
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Jul 28, 2021
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Thank you so much for your review and we are glad that you received such good service. ...
Dec 01,2020
Dec 01,2020
0
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Do not use Darlows to manage your property! They do not answer the phone, return calls or respond to emails. Our property has been left with a rainwater leak effecting the electrics since July. We have not been informed of the leak and they've sent ...
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Aug 18,2020
Aug 18,2020
1
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Called up 8 different times to book viewings for different properties with different branches, Pontypridd, Rumney, Caerphilly and Newport, over the last month and a half. The branches never answer their own calls and instead have a concierge service who pretends to work for Darlows, who ...
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Mar 16,2020
Mar 16,2020
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Brilliant service. Prompt. Courteous. Attentive. Handled my sale smoothly. Lucy and Elinor made it all very easy. My first property sale and everything was completely quickly. Highly recommended...
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Feb 28,2020
Feb 28,2020
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I would like show my appreciation regarding the professionalism and help provided by both Nicola and Belinda, at Darlows Cwmbran, over the last ten months, whilst I have been searching for the right house. They have been most helpful and accommodating throughout all this time ...
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Feb 26,2020
Feb 26,2020
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Sarah Elliott of Darlows in Merthyr has sold my house quickly and kept me informed as we go. The sale went through without a hitch in 4 months. She’s always been friendly and professional. I’d definitely use her again....
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Jan 28,2020
Jan 28,2020
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We've been on a long journey purchasing our property but Sarah Elliott has helped us every step of the way. She has clarified queries for us and given us support and advice where needed. I wouldn't hesitate to use Darlows again because of Sarah, she's ...
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Jan 09,2020
Jan 09,2020
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From the time libby came round to put my house on market to complition of buying and selling I had great customer service. Gareth kept me in contact with every thing always on time for appointment always able to answer queries regular updates I recommend ...
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Oct 11,2019
Oct 11,2019
1
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Avoid, the worst service I have ever had! They have withheld money from me even though all has been confirmed to be given back!
They hardly reply to emails and give you poor excuses for their terrible communication.
It's been a horrible experience and have ...
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Aug 31,2019
Aug 31,2019
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Excellent service and support from Sarah Elliott. Friendly and helpful! Always I the other end of the phone when needed....
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Aug 17,2019
Aug 17,2019
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What great service we have received from Sarah Elliott at the Merthyr Tydfil branch of Darlows estate agents. Always keeping us up to date with progress and answering our queries and questions very quickly to prevent any delay with the purchase of our property, and ...
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May 09,2019
May 09,2019
1
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I rented a property through darlows for a year. Initially they were very helpful as I payed an admin fee of £350 and they couldn't wait to get me into the property. As Soon as I got into the property things quickly changed. I had a ...
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Bad
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May 08,2019
May 08,2019
2
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My daughter rented through Darlow's would not recommend they are useless. They do not get back to you or commnunicate with landlord. had nothing but problems. Now
we are fighting for the bond which is no surprise. Please avoid this letting company they had us ...
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Comment on agent fees
Bad will never use again and have made loads of family and friends aware of the very poor customer journey experienced
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Mar 13,2019
Mar 13,2019
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I am a first time buyer and didnt know a a lot about what to do however when going to Darlows I spoke to a lady called Shauna and found all her information helpful and true, she had a lovely tone and good attitude i ...
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Feb 11,2019
Feb 11,2019
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During a difficult and prolonged sale, Darlows acted in a very professional manner at all times, including maintaining contact every step of the way, they were always courteous, which is replicated in all members of the team. Special thanks to Rhys and Emma who went ...
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good
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Feb 11,2019
Feb 11,2019
1
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People who know me will know that i am not a negative person however such POOR COMMUNICATION and TERRIBLE service has left me no choice than to write this review. Team at Cardiff Darlows were constantly in touch till i signed an initial agreement to ...
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Comment on agent fees
BAD ended up paying £360 before tenants were in place just because i was not informed and then taken through the small print.
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Jan 31,2019
Jan 31,2019
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We were very Impressed by the level of service given by Sarah Eliott at the Merthyr Tydfil branch. She has helped us with the sale of our property and has been so helpful and friendly. We were thrilled to receive an offer on our property ...
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Jan 30,2019
Jan 30,2019
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Sarah Elliot was brilliant! After many house viewings Sarah didn't give up, found us our perfect first home and done nothing but help along the way and made our first experience of buying a property a very enjoyable one! Would definitely recommend Sarah!!
Thank you...
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Jan 28,2019
Jan 28,2019
0
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Louise has been a great help to me on selling my property, I have found Darlows Merthyr very professional and Louise Pinch in particular a buts most of my dealings have been with her....
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Comment on agent fees
Fees tend to be the same at most agencies, we all would like to have it cost less but am generally happy .
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Nov 27,2018
Nov 27,2018
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The Darlows Lettrak online letting system is challenging, to put it kindly. If it hadn't been for Darlows' letting associate Emma Wilson, who was knowledgable, patient, professional and very kind, it's likely we'd have pulled out of renting our new home despite the fact that ...
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Not applicable
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Dec 04, 2018
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Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We are always looking to improve our application systems and will use your feedback to help this. We wish you all the best for the future in your new home.
Darlows Albany Road (Lettings) ...
Nov 20,2018
Nov 20,2018
0
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I let my flat by this aganecy and tried to sell it with them. They are teh worst agancey ever. Property management was very poor, so my tenant left out with not a good service just because they havent informed me about any issues. And ...
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Bad
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Dec 04, 2018
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Dear Golnaz Rafei,
Your feedback is very important to us and we'd like to look into this further as it does not correlate with our previous discussions and our understanding of the service rendered for both the letting of your property or the sale. Could you please email us at [email protected] with the full details so that we can investigate. We hope to hear from you soon so we can resolve your issue as quickly as possible.
Branch Manager, Darlows Albany Road (Lettings) ...
Nov 05,2018
Nov 05,2018
0
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Cannot thank Lucy and Elinor enough for the outstanding provision and service they provided to my wife and I.
Procedures were expertly explained and any fears we had were quickly dispelled.
Both ladies outlined the route the selling of our property was going to take ...
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Comment on agent fees
very good and competitive
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Sep 30,2018
Sep 30,2018
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The process of finding and finally getting an apartment started well, but I guess this is before they had my money. After all payments were made and contract signed, we realized just how much information was held back and the communication practically stopped. There are ...
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Comment on agent fees
Bad
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Oct 01, 2018
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Your feedback is very important to us and we'd like to look into this further. Could you please email us at [email protected] with the full details so that we can investigate.
We hope to hear from you soon so we can resolve your issue as quickly as possible.
Darlows Albany Road (Lettings) estate agents ...
Sep 18,2018
Sep 18,2018
0
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I dealt with Shauna and Rhys mainly but the whole team are very professional and kept myself updated on a regular basis.
Shauna was very helpful, her cheery go getter attitude is a great asset to the company.
Rhys was very professional and very knowledgable ...
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Comment on agent fees
Agent fee was very fair
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Aug 15,2018
Aug 15,2018
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Just wanted to say a big thank you to Gareth Lewis for his support in finding a property for our young family. Gareth was always punctual, courteous and professional! Thanks Gareth!...
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N/A
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Jul 10,2018
Jul 10,2018
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Elinor and her team have been professional and thourough with the sale and purchase of our properties, if it wasn't for the efficiency of the team the transaction wouldn't have happened as smoothly. We would have no hesitation recommending them to anyone. Thank you!...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
