Darlows
3.8/5, 67 reviews
67% recommended
85% sales valuation accuracy
92% sales fee satisfaction
Darlows is an independently owned estate agency, part of the Spicerhaart group of over 160 branches. We combine our specialist local knowledge with the support of a national company and pride ourselves on providing our clients with an unrivalled service. We want to get to know you, so talk to us ... show more Darlows is an independently owned estate agency, part of the Spicerhaart group of over 160 branches. We combine our specialist local knowledge with the support of a national company and pride ourselves on providing our clients with an unrivalled service. We want to get to know you, so talk to us about your priorities and we

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 85% 92% £37,000 £250,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 3 1 10 21 1 17 2 4 6
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Great service...”

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Aug 17,2019
Minithumbup
By: 'Nicky Smithers'
Aug 17,2019
0 people found
this helpful
What great service we have received from Sarah Elliott at the Merthyr Tydfil branch of Darlows estate agents. Always keeping us up to date with progress and answering our queries and questions very quickly to prevent any delay with the purchase of our property, and ...
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“Very unprofessional agency...”

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May 09,2019
Minithumbdown
By: 'Laura basiletti'
May 09,2019
0 people found
this helpful
I rented a property through darlows for a year. Initially they were very helpful as I payed an admin fee of £350 and they couldn't wait to get me into the property. As Soon as I got into the property things quickly changed. I had a ...
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Comment on agent fees
Bad
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“Do Not Rent From Darlows...”

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May 08,2019
Minithumbdown
By: 'kathryn Allen(Guarantor for property)'
May 08,2019
0 people found
this helpful
My daughter rented through Darlow's would not recommend they are useless. They do not get back to you or commnunicate with landlord. had nothing but problems. Now we are fighting for the bond which is no surprise. Please avoid this letting company they had us ...
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Comment on agent fees
Bad will never use again and have made loads of family and friends aware of the very poor customer journey experienced
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“Buying a house...”

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Mar 13,2019
Minithumbup
By: 'Daneka'
Mar 13,2019
0 people found
this helpful
I am a first time buyer and didnt know a a lot about what to do however when going to Darlows I spoke to a lady called Shauna and found all her information helpful and true, she had a lovely tone and good attitude i ...
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“Exceptional...”

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Feb 11,2019
Minithumbup
By: 'Pen Brookman'
Feb 11,2019
0 people found
this helpful
During a difficult and prolonged sale, Darlows acted in a very professional manner at all times, including maintaining contact every step of the way, they were always courteous, which is replicated in all members of the team. Special thanks to Rhys and Emma who went ...
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Comment on agent fees
good
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“Terrible Rental Service...”

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Feb 11,2019
Minithumbdown
By: 'Conned Badly'
Feb 11,2019
0 people found
this helpful
People who know me will know that i am not a negative person however such POOR COMMUNICATION and TERRIBLE service has left me no choice than to write this review. Team at Cardiff Darlows were constantly in touch till i signed an initial agreement to ...
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Comment on agent fees
BAD ended up paying £360 before tenants were in place just because i was not informed and then taken through the small print.
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“Excellent service from Sarah...”

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Jan 31,2019
Minithumbup
By: 'Esther Field'
Jan 31,2019
0 people found
this helpful
We were very Impressed by the level of service given by Sarah Eliott at the Merthyr Tydfil branch. She has helped us with the sale of our property and has been so helpful and friendly. We were thrilled to receive an offer on our property ...
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“Outstanding work Sarah Elliot...”

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Jan 30,2019
Minithumbup
By: 'Brilliant work Sarah Elliot'
Jan 30,2019
0 people found
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Sarah Elliot was brilliant! After many house viewings Sarah didn't give up, found us our perfect first home and done nothing but help along the way and made our first experience of buying a property a very enjoyable one! Would definitely recommend Sarah!! Thank you...
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“Seller...”

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Jan 28,2019
Minithumbup
By: 'Bertie'
Jan 28,2019
0 people found
this helpful
Louise has been a great help to me on selling my property, I have found Darlows Merthyr very professional and Louise Pinch in particular a buts most of my dealings have been with her....
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Comment on agent fees
Fees tend to be the same at most agencies, we all would like to have it cost less but am generally happy .
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“Thank goodness for Emma Wilson...”

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Nov 27,2018
Minithumbdown
By: 'Donnas Lewis'
Nov 27,2018
0 people found
this helpful
The Darlows Lettrak online letting system is challenging, to put it kindly. If it hadn't been for Darlows' letting associate Emma Wilson, who was knowledgable, patient, professional and very kind, it's likely we'd have pulled out of renting our new home despite the fact that ...
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Comment on agent fees
Not applicable
Was this helpful? Yes
By: Darlows Lettings
Dec 04, 2018
View all comments (1)
Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We are always looking to improve our application systems and will use your feedback to help this. We wish you all the best for the future in your new home. Darlows Albany Road (Lettings) ...

“Really Awful experience...”

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Nov 20,2018
Minithumbdown
By: 'GR'
Nov 20,2018
0 people found
this helpful
I let my flat by this aganecy and tried to sell it with them. They are teh worst agancey ever. Property management was very poor, so my tenant left out with not a good service just because they havent informed me about any issues. And ...
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Comment on agent fees
Bad
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By: Darlows Lettings
Dec 04, 2018
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Dear Golnaz Rafei, Your feedback is very important to us and we'd like to look into this further as it does not correlate with our previous discussions and our understanding of the service rendered for both the letting of your property or the sale. Could you please email us at cardiff.lettings@darlows.co.uk with the full details so that we can investigate. We hope to hear from you soon so we can resolve your issue as quickly as possible. Branch Manager, Darlows Albany Road (Lettings) ...

“Fantastic Help....”

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Nov 05,2018
Minithumbup
By: 'Paul and Lou.'
Nov 05,2018
0 people found
this helpful
Cannot thank Lucy and Elinor enough for the outstanding provision and service they provided to my wife and I. Procedures were expertly explained and any fears we had were quickly dispelled. Both ladies outlined the route the selling of our property was going to take ...
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Comment on agent fees
very good and competitive
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“Bad service...”

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Sep 30,2018
Minithumbdown
By: 'Dissatisfied Lola'
Sep 30,2018
0 people found
this helpful
The process of finding and finally getting an apartment started well, but I guess this is before they had my money. After all payments were made and contract signed, we realized just how much information was held back and the communication practically stopped. There are ...
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Comment on agent fees
Bad
Was this helpful? Yes
By: Darlows Lettings
Oct 01, 2018
View all comments (1)
Your feedback is very important to us and we'd like to look into this further. Could you please email us at cardiff.lettings@darlows.co.uk with the full details so that we can investigate. We hope to hear from you soon so we can resolve your issue as quickly as possible. Darlows Albany Road (Lettings) estate agents ...

“team. Very professional and kept me updated on a regular basis....”

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Sep 18,2018
Minithumbup
By: 'anthony'
Sep 18,2018
0 people found
this helpful
I dealt with Shauna and Rhys mainly but the whole team are very professional and kept myself updated on a regular basis. Shauna was very helpful, her cheery go getter attitude is a great asset to the company. Rhys was very professional and very knowledgable ...
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Comment on agent fees
Agent fee was very fair
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“Thank you!...”

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Aug 15,2018
Minithumbup
By: 'Caroline'
Aug 15,2018
0 people found
this helpful
Just wanted to say a big thank you to Gareth Lewis for his support in finding a property for our young family. Gareth was always punctual, courteous and professional! Thanks Gareth!...
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Comment on agent fees
N/A
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“Great experience with Brynmawr Darlows...”

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Jul 10,2018
Minithumbup
By: 'Rian Stephens'
Jul 10,2018
0 people found
this helpful
Elinor and her team have been professional and thourough with the sale and purchase of our properties, if it wasn't for the efficiency of the team the transaction wouldn't have happened as smoothly. We would have no hesitation recommending them to anyone. Thank you!...
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“House sold...”

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Jun 20,2018
Minithumbup
By: 'Rob Edwards'
Jun 20,2018
0 people found
this helpful
Would like to thank all the staff in branch especially Leanne who worked tirelessly to sell my late mothers house. When stress levels are at there highest she smoothed over the whole process to make things as easy as possible. Thank you Leanne and the ...
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“Sale of house...”

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Jun 20,2018
Minithumbup
By: 'Andy jackson'
Jun 20,2018
0 people found
this helpful
I would like to thank the darlows team, they were proffesional very helpfull and very fast in putting my house up for sale, and a big thank you to emma my house went up for sale at 3pm and she had sold it by 5.30 i ...
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Comment on agent fees
Fair
Was this helpful? Yes

“Dedicated support....”

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Jun 13,2018
Minithumbup
By: 'Melissa langton.'
Jun 13,2018
0 people found
this helpful
Myself and my partner felt as first time buyers the team at Darlows made purchasing our first property a breeze. From having a mortgage broker to showing us a property that we hadn't considered and ended up loving so much we bought it!! Being a ...
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Comment on agent fees
Good
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“Helpful and stress free...”

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Jun 12,2018
Minithumbup
By: 'Karen'
Jun 12,2018
0 people found
this helpful
Found Darlows Pontypridd a good experience. George has been very helpful and kept us up to dates with all proceedings. If he didn't know answer to any questions found answer and got back ASAP....
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Comment on agent fees
Ok
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“customer feedback...”

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Jun 08,2018
Minithumbup
By: 'Suzanne'
Jun 08,2018
0 people found
this helpful
Just like to say Jess was very pleasant and helpful throughout the process. Great communication - kept us well informed throughout the process....
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“Thinking of Darlows? Think Again!...”

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Jun 06,2018
Minithumbdown
By: 'Darloss'
Jun 06,2018
1 people found
this helpful
Came to Darlows as a landlord with a property to rent. Problems with property issues and lack of communication with Darlows, from the outset. They were paid to fully managed the property but did as little as they could, even refusing to serve written notice ...
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Was this helpful? Yes
By: Beverley Richards
Sep 08, 2018
View all comments (1)
I couldn't agree more. Darlows are totally inefficient. I have paid for a fully managed service also and the experience is dreadful. I wouldn't advise anyone to use them. Absolutely appalling communitarian and service ....get very little from their high fees. Don't touch them if you're a landlord. Left hand doesnt know what the right hand is doing and quite rude people. ...

“Very helpful, excellent service by Gareth lewis...”

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May 30,2018
Minithumbup
By: 'Marc davies'
May 30,2018
0 people found
this helpful
Gareth was very polite, helpful and easy to talk to, he gave us great advice, we look forward to meeting him again, as we are still looking for the right house....
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Comment on agent fees
Good
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“Excellent Service...”

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May 28,2018
Minithumbup
By: 'David'
May 28,2018
0 people found
this helpful
Very impressed by the Darlows Canton Team. Particularly Hannah and Neil for their efficiency, professionalism and negotiating skills. Would highly recommend Darlows as an Estate Agent....
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“Excellent Service...”

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Apr 20,2018
Minithumbup
By: 'BP'
Apr 20,2018
0 people found
this helpful
Hannah Williams at Darlows Canton, has been professional and personable helping our son to find his first property purchase. She's been friendly and efficient at all times, keeping us updated of new instructions. Our experience with all the Team in the office has been friendly ...
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“Rachel Addis...”

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Apr 19,2018
Minithumbup
By: 'Rebecca Drake'
Apr 19,2018
0 people found
this helpful
Rachel Addis is a lovely honest lady and a great help. Being outsiders to Wales, had great knowledge of the area and the property. She could answer all our questions and presented the property in a warm, comfortable, friendly manner. Even though we didn't go ...
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“Go and visit Leanne Smith...”

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Apr 16,2018
Minithumbup
By: 'Top Estate Agent'
Apr 16,2018
0 people found
this helpful
Leanne Smith is one of the best Estate Agents I have dealt with. I asked her specifically to look on one street in all of Cardiff to find a property for sale for me and she actually went around to every house in the street ...
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“Pleased...”

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Mar 27,2018
Minithumbup
By: 'Satisfied'
Mar 27,2018
0 people found
this helpful
I would like to thank all the staff at this branch on behalf of Miss Sheria Nagi for the polite and professional way she was treated by all of the staff at your Rumney branch. many thanks and it was so helpful at this stressful ...
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Comment on agent fees
Good.
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“Amazing Dream Team...”

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Mar 23,2018
Minithumbup
By: 'Michelle Williams'
Mar 23,2018
0 people found
this helpful
From the start of the process of selling our home, everything was a doddle. Judith was amazing and talked us through the process. The photographs that she took were absolutely amazing. Christine and Shannon made the viewing process enjoyable and kept me up to speed ...
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“Very good service overall and would recommend!...”

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Mar 22,2018
Minithumbup
By: 'John Chichester'
Mar 22,2018
0 people found
this helpful
Just wanted to say thanks and how great the service has been so far! Very helpful and personal when dealing with Emma and Rachel over the phone or face to face. Would definitely recommend to anyone!...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Darlows

Individual Branch Awards

Rumney, CF3


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