Complete Prime Residential Ltd
3.5/5, 63 reviews
65% recommended
64% sales valuation accuracy
100% sales fee satisfaction
63% lettings valuation accuracy
69% lettings fee satisfaction

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Latest Reviews

 View all Reviews 63
22nd Apr 2024
reviewed by 'Kelly'
“I sincerely think Complete are a shady business. Based on every bad review I see, they seem to deduct so ......”
23rd Jan 2024
reviewed by 'JMA92'
“I’m afraid the title of the review reflects my overall experience. From day one Complete were unprofessional. We got ......”
14th Sep 2023
reviewed by 'Matt'
“The team of Complete Ltd in London has been very professional so far with me. They provide very good insight ......”
15th May 2023
reviewed by 'Noga'
“My experience with Jessica Avalos as an estate agent was extremely disappointing. Her lack of communication and poor service left ......”
12th May 2023
reviewed by 'Saleem'
“V bad experience with Complete prime residential. V unprofessional employee. Jassica jimenez v hnprofessional employee hired by complete. After tenancy ......”
12th May 2023
reviewed by 'Saleem'
“V bad experience with Complete prime residential. V unprofessional employee. Jassica jimenez v hnprofessional employee hired by complete. After tenancy ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 64% 100% £246,500 £325,000
Lettings 63% 69% £850 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
13 1 25 18 0 0 2 0 1 3
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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Latest Properties

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Complete Prime Residential Ltd Branches (view all 4)
Birmingham, B3
Liverpool, L1
London, EC1V
Manchester, M3

“Friendly and Proffesional...”

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May 02,2018
Minithumbup
By: 'Paul'
May 02,2018
0 people found
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We are new in the UK and Lucy Dewdney was the friendly and professional voice on the other side. Regular communication and progress of our application was excellent....
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Comment on agent fees
Good
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“Ali...”

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Apr 26,2018
Minithumbup
By: 'Ali'
Apr 26,2018
0 people found
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Great communication and easy to talk with. Can only recommend! Terry has a nice service minded attitude and quick to respond....
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Comment on agent fees
Reasonable fee for the good service you get back
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“Review for Thomas Wade Property Mangr...”

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Apr 23,2018
Minithumbup
By: 'MARY'
Apr 23,2018
0 people found
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I have been a client of Complete Lettings for almost a year. So far I am very happy with the service, the lettings staff and property managers have been very good. As new to lettings it has been very reassuring to work with a team ...
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Comment on agent fees
REASONABLE
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“Great Customer Service...”

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Mar 28,2018
Minithumbup
By: 'Deniz'
Mar 28,2018
0 people found
this helpful
Mark has been very professional and friendly. He took the time to explain the best options for me and got the job done within one day. Agent before him never dealt with enquiries promtly and even decided to go on annual leave at the time ...
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“Supported me for a short period (September 2017 to December 2017). Never ......”

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Jan 03,2018
Minithumbup
By: 'Urvesh'
Jan 03,2018
0 people found
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Supported me for a short period (September 2017 to December 2017). Never had any issues during that time and not enough time to do a full review. However,in that short time I received adequate support as required....
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Comment on agent fees
Good
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“As an overseas investor for a London property, I find ......”

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Jan 02,2018
Minithumbup
By: 'ChrisC'
Jan 02,2018
0 people found
this helpful
As an overseas investor for a London property, I find Complete's service to be prompt, professional and assuring. In particular of my property manager - Monique Smythers - who has been ever present in taking care and updating me on the status and condition of ...
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Comment on agent fees
For a hassle free management experience, Complete's fees are fair and good.
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“Poorly arranged, There are so many indignities and humiliation ... I ......”

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Dec 21,2017
Minithumbdown
By: 'Laiana'
Dec 21,2017
1 people found
this helpful
Poorly arranged, There are so many indignities and humiliation ... I trusted the agency and the clerk when he asked me for £ 500 to negotiate with the landlord about the flat furniture I had liked (I have evidence in emails) he assured me that if the landlord ...
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Comment on agent fees
High fees, we waited for the answers for 1 month, we provided everything they asked for, but the agency always had a problem, if they had told us from the beginning, we would never have paid that money. By law the fees for checking credit will never cost £ 500. I'm sad.
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“Highly professional and informative all the way through. Would be ......”

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Dec 18,2017
Minithumbup
By: 'Tim'
Dec 18,2017
0 people found
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Highly professional and informative all the way through. Would be very happy to recommend and would hope to be dealing with Joana again in the future....
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“We have been dealing with Complete over the last 2 years. ......”

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Sep 12,2017
Minithumbup
By: 'Sujay'
Sep 12,2017
1 people found
this helpful
We have been dealing with Complete over the last 2 years. While overall, it's been a very positive experience, there was a brief period of about 7 months or so during which the quality of communication and interaction was less than stellar. However, after Adam Carter took ...
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“Adam managed our house in Shadwell for three years- he ......”

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Aug 06,2017
Minithumbup
By: 'Zappers'
Aug 06,2017
1 people found
this helpful
Adam managed our house in Shadwell for three years- he was always very quick to respond to queries and very reasonable and helpful with any problems we had. Would definitely recommend....
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Comment on agent fees
Fair fees, especially once established as tenants
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“Adam has been a fantastic property manager - he is ......”

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Aug 04,2017
Minithumbup
By: 'Excellent'
Aug 04,2017
0 people found
this helpful
Adam has been a fantastic property manager - he is very quick to respond to questions and issues and incredibly helpful and flexible. The agents have been very reasonable about all our requests. The property is a very high standard and very well maintained, for ...
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Comment on agent fees
I seem to remember the fees were fairly average for London.
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“The whole process with Complete was very smooth. As a ......”

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Jul 13,2017
Minithumbup
By: 'Justin'
Jul 13,2017
1 people found
this helpful
The whole process with Complete was very smooth. As a first time buyer and landlord all the steps were very clear and they were always quick to respond to any queries about it. Adam has been extremely helpful throughout and made sure my tenant is ...
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Comment on agent fees
I've found the Agent's to be be fair and as advertised prior to signing the agreement.
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“Since I found the flat, I've had a very good ......”

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Jun 06,2017
Minithumbup
By: 'Mária'
Jun 06,2017
1 people found
this helpful
Since I found the flat, I've had a very good partnership with Complete that has helped to solve any issues promptly. Although they are busy most of the time, they have managed to assist me and provide me with the information I have needed during ...
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“Joana has been incredibly kind and helpful in dealing with ......”

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May 11,2017
Minithumbup
By: 'Tanja'
May 11,2017
1 people found
this helpful
Joana has been incredibly kind and helpful in dealing with issues regarding the property. She is very quick to respond and find appropriate solutions to fix any problems that exist....
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“Adam Carter has been a real pleasure to deal with. ......”

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May 04,2017
Minithumbup
By: 'Francois'
May 04,2017
0 people found
this helpful
Adam Carter has been a real pleasure to deal with. Always helpful and ready to solve any issues we had during our stay at the property in Angel. He has been a great help when I had to deal with the council tax too. Great ...
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Comment on agent fees
Fair fees - and always willing to help with it
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“Joana is extremely helpful and professional. She is always polite ......”

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Apr 28,2017
Minithumbup
By: 'Alessandra'
Apr 28,2017
1 people found
this helpful
Joana is extremely helpful and professional. She is always polite and genuinely cares about her clients. We have been very pleased with service provided....
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“Joana has been professional and diligent in her work as ......”

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Apr 27,2017
Minithumbup
By: 'Mani'
Apr 27,2017
0 people found
this helpful
Joana has been professional and diligent in her work as a property manager. We have been very pleased with the service provided....
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Comment on agent fees
Reasonable fees
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“Adam is helpful, efficient and committed to providing a good ......”

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Apr 21,2017
Minithumbup
By: 'DrClaireyM'
Apr 21,2017
0 people found
this helpful
Adam is helpful, efficient and committed to providing a good service. Above all, he is friendly and genuinely cares about his clients. Adam always replies to emails promptly and organises for things to be fixed / replaced quickly. It has been a pleasure having Adam as ...
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“Adam has been exceptional property manager. A very helpful and ......”

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Apr 16,2017
Minithumbup
By: 'Rakesh'
Apr 16,2017
0 people found
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Adam has been exceptional property manager. A very helpful and efficient service, has made my experience stupendous with Complete. Thanks...
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“Dear Adam - We are so lucky to have you ......”

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Apr 12,2017
Minithumbup
By: 'Paris'
Apr 12,2017
0 people found
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Dear Adam - We are so lucky to have you as our property manager. You are the best thing that happened to us at Complete. I'm more than happy to let Complete management know about your dedication and support....
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“HiAdam was the property manager during my one - year ......”

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Apr 12,2017
Minithumbup
By: 'Dr'
Apr 12,2017
0 people found
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Hi Adam was the property manager during my one - year long tenancy in Altus House. Adam is a very caring and responsible property manager who genuinely devotes himself for clients' satisfaction and happiness. He took care of my inquires and requests on time with ...
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Comment on agent fees
Check out free is too high.
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“Adam has been extremely professional and efficient in his responses ......”

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Apr 11,2017
Minithumbup
By: 'Jong'
Apr 11,2017
0 people found
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Adam has been extremely professional and efficient in his responses during our tenancy. Just a few examples of where my wife and I have been impressed: - Dining table was fixed on the same day we complained it had become loose. - Shower chord was ...
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Comment on agent fees
Reasonable Fees
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“Terrible - Difficult process, questions often go unanswered. Problems with ......”

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Apr 11,2017
Minithumbdown
By: 'Steve'
Apr 11,2017
0 people found
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Terrible - Difficult process, questions often go unanswered. Problems with referencing including asking for a landlord reference when we were property owners. Most complicated tenancy agreement I've ever seen. 26 pages long to rent a small flat! Plus fees are really high....
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Comment on agent fees
Way too high!
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“We were missold a rental property by Hisham on multiple ......”

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Apr 06,2017
Minithumbdown
By: 'NW6'
Apr 06,2017
1 people found
this helpful
We were missold a rental property by Hisham on multiple dimensions: * shown pictures, but then the roof terrace size was halved * told the building work would finish by March, it is still ongoing * multiple issues with the flat including a broken shower still to be ...
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By: Complete
Apr 11, 2017
View all comments (1)
We are very sorry to hear that you have had this experience. At Complete, we pride ourselves on exceptional service standards and have a wealth of happy tenants and clients. Although we cannot comment on individual cases, it appears to be the case that your experience falls short of the standards that we would expect to provide to our tenants. Both parties you have named are no longer with Complete. We are very keen to work with you to resolve this, and a member of our team will contact yo ...

“We would like to recommend Adam Carter, he is one ......”

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Mar 27,2017
Minithumbup
By: 'Carlos'
Mar 27,2017
0 people found
this helpful
We would like to recommend Adam Carter, he is one of the best property manager's we have ever come across - polite, patient and sorts things out quickly. He always responds professionally and very quickly whenever we get in touch, this means geniunely following-up on ...
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Comment on agent fees
Agent's fees are fair.
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“Finally thanks to the agency we have found a beautiful ......”

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Nov 08,2016
Minithumbup
By: 'Emiliana'
Nov 08,2016
0 people found
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Finally thanks to the agency we have found a beautiful house as we're looking for! Especially I would like to thank Michael Arze,he was very kind and professional and very available with us! Thank you!!...
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“Hisham has helped us throughout the lettings process. Our first ......”

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Nov 03,2016
Minithumbup
By: 'Megan'
Nov 03,2016
0 people found
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Hisham has helped us throughout the lettings process. Our first time renting and he has made the experience very pleasant....
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“i have just purchased a property via this agents and ......”

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Aug 24,2016
Minithumbup
By: 'Ash'
Aug 24,2016
0 people found
this helpful
i have just purchased a property via this agents and was very happy with the service Terry was helpful and informative...
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Comment on agent fees
didnt have to pay any
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“The worst property manager i've ever had. I was a ......”

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Feb 21,2016
Minithumbdown
By: 'Hubert'
Feb 21,2016
0 people found
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The worst property manager i've ever had. I was a tenant at one of their managed flats and their management and communications with the landlord was abysmal. They are scammers and unfair. 1. I didn't have hot water in the flat for over a month, I ...
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By: Complete Ltd
Feb 24, 2016
View all comments (1)
We are very sorry to hear that you have had this experience. At Complete, we pride ourselves on exceptional service standards and have a wealth of happy tenants and clients. It appears to be the case that your experience falls short of the standards that we would expect to provide to our tenants. We are very keen to work with you to resolve this, and a member of our team will contact you to try and resolve the outstanding issues shortly. ...

“I Have Currently Just Re-Assigned My Lease With Complete LTD ......”

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Oct 08,2015
Minithumbup
By: 'Michelle'
Oct 08,2015
0 people found
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I Have Currently Just Re-Assigned My Lease With Complete LTD For My New Flat In Greenwich I Have To Say Terry Was very Good At Keeping Me Updated Through Out The Process And Also Making Sure I Had All The Relevant Information Would Recommend If ...
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Vendor Fees

2%+ VAT

Landlord Fees

14% + VAT
Last updated at 13/10/2022, 6:05 PM by Harriet Bennett
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints Policy
Whilst we endeavor to always deliver the highest standards of service to our clients, issues do arise from time to time where there may be cause for concern or complaint. Your initial point of contact at Complete will always try and resolve any issues with you directly.
Last updated at 11:38 AM 15/06/2021 by Melanie Callender

Awards won by Complete Prime Residential Ltd

Regional Awards won by Complete Prime Residential Ltd

Individual Branch Awards

London, EC1V



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