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Coalters are York's award winning estate and letting agents, offering you unrivalled levels of service when you need to sell or let your property in York.

2 Low Ousegate
York
Yorkshire
YO1 9QU
01904 655222

 
Website not available Properties for sale
Properties for rent
Apr 26,2017
Minithumbdown
By:
Apr 26,2017
0 people found
this helpful
Disgrace! Don't carry out works on problem areas. Ignore complaints. Then try and retain as much of your deposit as possible on things that were already damaged when you moved in! I cannot say enough, "Avoid Coalters at all costs!" I only gave 1 star because I had to, they actually deserve 0!...
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Apr 02,2017
Minithumbdown
James Darkings
Rhiannon Pack
By:
Apr 02,2017
2 people found
this helpful
They are lier and not trustable! I emphasis I want a very quiet place while I can't have a view before I rent it. I found it is horrible noisy due to facing a very busy road! Moreover I can't contact the landlady directly as they are managing the apartment. However they are very low efficiency to fix the problems (light, extractor fan, radiator, blinds...) and try to get rid of their responsibilities! Black agent!...
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Comment on agent fees
It's not worthy at all to pay them any fee as they didn't do their job properly and poor attitude / not helpful at all! I won't use them even it's free of charge!
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Mar 13,2017
Minithumbup
Reuben Barrett
Tom Helsby
By:
Mar 13,2017
0 people found
this helpful
Can not fault the team. Our sale fell through and they worked at full capacity to get it resold so we did not lose our forward purchase. Excellent service, excellent experience even when we had a sale fall through. Would recommend very highly indeed....
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Comment on agent fees
Market rate
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Nov 21,2016
Minithumbdown
Hannah Bartlett
Jon McCall
By:
Nov 21,2016
4 people found
this helpful
Stay away from this estate agent if you're looking to rent. We looked at a property and I called them to show interest. Next thing I knew I was signing a holding pack and I they took £250 thanks very much. When I questioned why this had happened and that I had spoken to Hannah Bartlett they had no record of our conversations. I had previously been told by Jon McCall, they logged all calls. Bunch of thieves. I'm taking legal action and if you've got any sense stay well away from them. I ha...
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Comment on agent fees
Absolutely legalised robbery.
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Sep 05,2016
Minithumbdown
By:
Sep 05,2016
2 people found
this helpful
Coalters looks a smart office oozing with efficiency on the outside, However totally unless waste of money avoid at all costs, Valuation was wrong told property was in a immaculate condition,It was the pits and needed lots of work doing to it, not to be trusted and very expensive....
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Comment on agent fees
horrendously expensive with bulling ways of wanting payment.
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Aug 18,2016
Minithumbdown
By:
Aug 18,2016
1 people found
this helpful
After dealing with Coalters for the past 2 years I can say they are shocking! We had problem after problem with the house which the landlord failed to fix! It was in the contact that Coalters don't have anything to do with the property and we have to go through the landlord. However when they fail to do anything to fix problems including a collapsed ceiling at the bottom of the stairs (which I may add fell on me and my 10 month old) the landlord said it would take a week for someone to come loo...
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May 16,2016
Minithumbdown
mark smith
no idea
By:
May 16,2016
3 people found
this helpful
we are not happy coulters at all.we rented out my dads and my property.coulters agent tried to charge us £70 to repair an exterior letter box.the box we bought for £20 so i rang and queried it.it turned out that the key for it was in a agents car who had taken a 2 week holiday!he asked our new tenants if they could wait 2 weeks for the key and rightly so they refused and wanted to be able to get their mail so instead of telling the truth he tried to charge us for his mistake!when i s...
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What agent could do to change your mind?
expensive for the service we got
Attached Files
Comment on agent fees
expensive for the service we got
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Oct 24,2015
Minithumbdown
Pam Davenport
By:
Oct 24,2015
0 people found
this helpful
This agency seems legit from the appearance, but after having dealt with them for over a year I will not easily trust them again. During the period of our moving out this agency tried to double charge us on 'check-out appointment fee', which was charged once already at the start of our tenancy in the initial payment. Moreover we were charged a cleaning bill of over 100 pounds that is not specified, there was no breakdown of what areas were cleaned and the invoice itself looked fairly dodgy, ther...
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What agent could do to change your mind?
This agency was the most expensive one I have dealt with in York in terms of fees that they've charged, but don't expect exceptional service just because you have paid more. In this case most of the fees are there for their benefit and the incompetence is still very much present despite the amount paid for their service.
Attached Files
Comment on agent fees
This agency was the most expensive one I have dealt with in York in terms of fees that they've charged, but don't expect exceptional service just because you have paid more. In this case most of the fees are there for their benefit and the incompetence is still very much present despite the amount paid for their service.
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Feb 01,2015
Minithumbup
By:
Feb 01,2015
0 people found
this helpful
Sold in a week for the full asking price. Fast, professional and polite and we very good at keeping me informed...
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Comment on agent fees
Charge more but get results
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May 20,2014
Minithumbdown
By:
May 20,2014
0 people found
this helpful
Had a bad experience with Coalters and I will never use them again. On the positive side, they rented out my property quickly. My problem was the terrible rental service they offered and the subsequent damage to my property which they could have prevented. In brief, I got quickly passed from person to person until I landed with a very inexperienced member of staff who basically did not care about my property at all. Mistakes were made in the contract and I was told the wrong rental amount had...
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What agent could do to change your mind?
Shown some basic care.
Attached Files
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Apr 30,2014
Minithumbdown
By:
Apr 30,2014
1 people found
this helpful
Coalters is an absolute disgrace! We were so shocked at the way they treat people with total disdain. If vendors knew that they are ignoring people that wish to know more about their houses, they would be extremely suprised and dissatisfied. Many people may be loosing out on buyers as a result of Coalters total arrogance and lack of care. Do they even want to sell houses?! It\'s both very saddening and incredibly frustrating! If you\'ve any sense, buyers and vendors AVOID this agent like the pla...
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What agent could do to change your mind?
Reply to emails, \'phone back and answer simple questions people have!
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Nov 20,2013
Minithumbdown
By:
Nov 20,2013
1 people found
this helpful
On the plus side, the rented out my property quickly. On the negative, dealing with them was a bit of a nightmare. They were difficult to contact, didn\'t always return calls or emails, knew nothing about the property etc. The biggest things though were things that should be standard practice. Their inspection of the property - which I paid for - was a complete waste of time. They didn\'t look at the things I asked them for. For example, they didn\'t properly review the wooden kitchen workto...
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What agent could do to change your mind?
Simply take more care.
Attached Files
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Jul 13,2013
Minithumbdown
By:
Jul 13,2013
3 people found
this helpful
Had a viewing as a potential tenant for a flat with Coalters. The woman who showed us around the property knew nothing about it and was unable to answer any questions. The property had not been cleaned since the previous tenants had left. Also had a number of other viewings with this agent and there were a number of key problems, these being: (a) Cancelling a viewing upon arrival at the property, wasting myself and others time. The excuse would often be that the tenant had not provided the...
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May 30,2013
Minithumbup
By:
May 30,2013
0 people found
this helpful
After finding the reviews below I felt obliged to give my own review of the service recieved at Coalters. I am a landlord and have rented our modest property through the company for the last 5 years. I have recieved constantly excellent service from all members of the team and feel that they should be praised for their professionalism and dedication, especially at times when securing a let has not been easy. Most importantly I feel that Coalters have always tried to find me the best possible...
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May 16,2013
Minithumbdown
Zara Fernandez
By:
May 16,2013
2 people found
this helpful
I honestly can\'t say a single good thing about this estate agent.. first of all the fees they quoted turned out to be wrong.. before we signed anything we were told in the branch that the fact I was on a temp to perm contract would not be an issue then my fiancie and I were told that we would have the keys by the friday and we should inform our current landlord, so we did. We were then told that the landlord had changed his mind just a week before moving in that whereas on the property informat...
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What agent could do to change your mind?
Be truthful about the fees and stop changing them from day to day.. stick to what they say and stop changing their mind from staff member to staff member.. don\'t tell prospective tenants that temp to perm contracts wont affect the lease when it does.. don\'t give a tenant a move in date and tell them to inform their current landlord of the move in date then 2 days before your meant to get the keys say that things arent going through and they might have to stay in their current house longer.
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Feb 09,2013
Minithumbdown
By:
Feb 09,2013
2 people found
this helpful
Coalters grasp of the basic common sense procedures of managing let properties is tenuous at best. We soon found out after moving in that over half of the space we were paying for was unusable and many of the features were out of action. It took 3 weeks to get the heating working which we were told to do ourselves - Coalters staff were completely uninterested in a family with children with no heating during the very cold period at the beginning of October. The landlord did not keep to his side o...
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Nov 23,2012
Minithumbdown
By:
Nov 23,2012
1 people found
this helpful
Coalters are extremely unprofessional. As tenants, we were constantly hounded for checkups and generally treated as dirt. We had an issue with the electrics where the mains box had fused, on reporting this (on the advice of a professional) we were told that it was clearly fine, nothing will be done. After going directly to the landlord, it was done within a day, and it was a miracle the house had not burnt down. If you like an agent that is willing to put your life at risk, then Coalters is defi...
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Aug 11,2012
Minithumbup
Pam Davenport
By:
Aug 11,2012
0 people found
this helpful
My partner, daughter and I currently rent one of Coalters' properties and I can't stress enough the wonderful service they have provided us. Being renters we have been treated with somewhat indifference by other companies but our experience with Coalters couldn't be further from that: it has been (and still is) outstanding. From start to finish, Coalters have treated us with the utmost care, professionalism, empathy, and fairness. They give exceptional customer service and we feel valued as one ...
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Mar 29,2012
Minithumbup
Reuben Barrett
Amanda Orr
By:
Mar 29,2012
0 people found
this helpful
We shortlisted 2 agencies to value our property and quote for selling it. We opted for Coalters, although of the 2, they offered the higher commission rate, and provided a slightly lower valuation. It soon became apparent that we'd made the right choice as the marketing material (on and offline) was produced quickly and our amend requests made promptly. in short, it was excellent (particularly the photography) and really showed the features of the property off to their best advantage. Viewing...
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Dec 08,2010
Minithumbup
By:
Dec 08,2010
0 people found
this helpful
After using two Estate Agents with no luck I finally went to Coalters. Immedialey there was interest in my property and sold with in a matter of a few weeks and the sale went through with no fuss.Thank you to all the staff at Coalters...
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Dec 08,2010
Minithumbup
By:
Dec 08,2010
0 people found
this helpful
I found Coalters to be really professional. They put a lot of effort into getting my house viewings and organised and handled all of these themselves. They gave quick reliable feedback from prospective buyers and were completely honest about improvements which could be made. With working full time it was brilliant to know that I wouldn't have to do any viewings! I would definitley recommend Coalters to anyone wanting an excellent house selling service....
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Dec 06,2010
Minithumbup
By:
Dec 06,2010
0 people found
this helpful
I would happily recommend Coalters as they managed to sell our house 3 times in a year (no fault of theirs that the sales kept falling through. Always on the end of the phone if you have any questions....
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Nov 26,2010
Minithumbup
By:
Nov 26,2010
0 people found
this helpful
Quick, simple and easy transaction. Pleased with the service and the result. Thanks....
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Nov 03,2010
Minithumbup
By:
Nov 03,2010
0 people found
this helpful
Our sincere thanks to Coalters - such an innovative, cutting edge and pro-active estate agent with first class marketing techniques. The Coalters team are so professional, dedicated and caring and keep us informed at each stage of the selling process which is so appreciated. We felt in safe hands from day one and have every confidence that the service provided by the Coalters team is exactly what is required in selling a property. This top drawer estate agent keeps one step ahead which is so vit...
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Nov 01,2010
Minithumbup
By:
Nov 01,2010
0 people found
this helpful
We sold our house with coalters and cannot fault them for their customer service and communication between us. We were happy from start to finish and they sold our house within 3 weeks of it going on the market. We would strongly recommend Coalters to any one selling a house and we woud use them again if we was selling. ...
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Oct 29,2010
Minithumbup
By:
Oct 29,2010
0 people found
this helpful
Coalters are superb.The staff are very professional enthusiastic and really make the whole experience much more pleasant.The video was really top quality and showed the property at its best,as did the brochure.We have sold many properties over the years and Coalters are,in our opinion, the best in the business.We are at the moment proceeding towards a sale and we can really say it will have been a pleasure to do business with Coalters.Their Staff and their service are first class....
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Oct 26,2010
Minithumbup
By:
Oct 26,2010
0 people found
this helpful
We were very pleased with service we received from Coalters, especially with our agent, Jemma, she was extremely helpful and very professional. As we were new to the area she helped us with local information. I would definately recommend Coalters to anyone who was looking to buy, sell or rent a property....
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Oct 26,2010
Minithumbup
By:
Oct 26,2010
0 people found
this helpful
We bought our first house last month through Coalters. After viewing a couple of their properties we had a call from Jemma to say a house had just come back on the market in the area we were looking for. Within half an hour we were viewing the house and the next morning put an offer in and had it accepted. Jemma and the team were extremely helpful in communicating to us how things were going and was a great link between us and the seller. We managed to move in after only 4 weeks after the off...
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Oct 26,2010
Minithumbup
By:
Oct 26,2010
0 people found
this helpful
I have sold 3 properties through Coalters and I will continue to do so. In my opinion coalters is the best estate agent in York. They are always professional and provide a very modern honest service. I would recommend them to my friends an family....
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Oct 21,2010
Minithumbup
By:
Oct 21,2010
0 people found
this helpful
I cannot fault Coalters for their customer service, communication, perseverance and reassurance during what was a very stressful time - they genuinely seem to care. Coalters would certainly be my immediate choice for a letting agency. If you are selling your home, it may be worth noting Coalters appear to have a high number of "Sold" signs on the market compared to other Estate Agents....
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Reuben Barrett - upload your photo Reuben Barrett
2 reviews

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Amanda Orr - upload your photo Amanda Orr
1 reviews

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Pam Davenport - upload your photo Pam Davenport
2 reviews

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mark smith - upload your photo mark smith
1 reviews

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no idea - upload your photo no idea
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Zara Fernandez - upload your photo Zara Fernandez
1 reviews

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Hannah Bartlett - upload your photo Hannah Bartlett
1 reviews

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Jon McCall - upload your photo Jon McCall
1 reviews

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Tom Helsby - upload your photo Tom Helsby
1 reviews

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James Darkings - upload your photo James Darkings
1 reviews

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Rhiannon Pack - upload your photo Rhiannon Pack
1 reviews

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