Dynamic Indepent Estate Agents with 2 prominent offices in Ealing and Hanwell offering sales, lettings and property management services.show more
Dynamic Indepent Estate Agents with 2 prominent offices in Ealing and Hanwell offering sales, lettings and property management services.
I only have good things to say about Castle Residential and the team. I found them very professional when I expressed an interest in renting a property in Hanwell.
Sarj was very helpful and Justyna's communication was very good.
The landlord decided to sell the ... read full review
Horrible staff, They promised to rent house for us, we’ve been decided to take and they just decided to give to someone else. Week after called us and asked: ‘Are you still want this house?’ And told us they arranged a viewing with landlord ... read full review
I have been in the flat rented from Castle Residential for a month and still the furniture that should have been provided by contract has not been delivered. The agents kept repeating me "it will be delivered by the end of the week" and nothing ... read full review
Critical: Professionalism, Responsiveness
I've got neighbours from hell next door, a bunch of people whom have been overloading and trashing a house for the past year and making homophobic remarks, noise and showing a strong ASB. I've been in touch with Castle by email since ... read full review
We have been using Castle Residential since 2013 and my family have been using them since they first opened.
Friendly, knowledgeable and professional, they have made the whole rental process stress free and seamless. Our flat has never been unlet and they always source reliable, trustworthy ... read full review
Before deciding to use this agent I strongly encourage you to review the one star google reviews before making your decision. The comments are very detailed, factual and accurate. I totally agree with what they say and I will add my own experience to this ... read full review
Comment on agent fees
He * a years commission from my rent, I think this is totally unacceptable behaviour.
Branch: London, 25 Greenford Avenue
Services: Lettings (as a Landlord)
Sold price: £235000 Would you recommend?: Yes
Postcode: UB69
Branch: London, 25 Greenford Avenue
Lettings (as a Landlord)
Sold price: £235000 Postcode: UB69
0people found this helpful
Eddie arranged the sale of our property. He was honest about pricing, kept me updated I was updated regularly. I wouldn't hesitate to use Castle again. Not only as sales but also as a property letting agent.... read full review
Me and my partner were looking for a flat to rent through castle residential. We found a lovely flat in ealing broadway which we were keen on. We were in contact with Magda who was sorting out all the paperwork. She rang us and told ... read full review
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(1)
I'm not surprised. They have a very low morals. They placed tenants from hell next door to my house and they are OK with it. They are a rubbish estate agency. ...
“I sold my house through Castle Residential and would thoroughly ......”
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5 Star Review
Aug 05,2017
By:
'Catherine'
Aug 05,2017
Branch: London, 25 Greenford Avenue
Services: Sales (as a Vendor)
Sold price: £475000 Would you recommend?: Yes
Postcode: W7
Branch: London, 25 Greenford Avenue
Sales (as a Vendor)
Sold price: £475000 Postcode: W7
2people found this helpful
I sold my house through Castle Residential and would thoroughly recommend them. Eddie particularly was excellent.
I had some issues with getting my tenants out of the house after a buyer had been found and Eddie was very helpful and gave me some good advice ... read full review
“We have had the worst experience ever with highly irresponsible, ......”
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1 Star Review
Jun 16,2017
By:
'Mr.'
Jun 16,2017
Branch: London, 38 St. Marys Road
Services: They manage our building
Rent PCM: £1350 Would you recommend?: No
Postcode: W13
Branch: London, 38 St. Marys Road
They manage our building
Rent PCM: £1350 Postcode: W13
0people found this helpful
We have had the worst experience ever with highly irresponsible, negligent agency ever. They totally ignore Health and Safety issues and because of them we have been suffering water leaks for the past 5 months. They do not have the courtesy even to respond to complains ... read full review
“I was worried about selling my property for the right ......”
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4 Star Review
Apr 10,2017
By:
'Mick'
Apr 10,2017
Branch: London, 25 Greenford Avenue
Services: Sales (as a Vendor)
Sold price: £430000 Would you recommend?: Yes
Postcode: W7
Branch: London, 25 Greenford Avenue
Sales (as a Vendor)
Sold price: £430000 Postcode: W7
3people found this helpful
I was worried about selling my property for the right price, after many negative viewings from a rival estate agent . I needn't have worried when I asked Eddie and Joe from Castles to became involved in the potential selling of my house. I just left ... read full review
“We have been working with Castle on three separate occasions ......”
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5 Star Review
Mar 27,2017
By:
'Z'
Mar 27,2017
Branch: London, 25 Greenford Avenue
Services: Lettings (as a Landlord)
Sold price: £380000 Would you recommend?: Yes
Postcode: W73
Branch: London, 25 Greenford Avenue
Lettings (as a Landlord)
Sold price: £380000 Postcode: W73
2people found this helpful
We have been working with Castle on three separate occasions and they have never disappointed us. The whole team are professional and do their very best to help. Eddie made the process almost painless for us and made sure we were kept up to date ... read full review
First class service! After numerous agents told me I would struggle to sell my property in the current market, Eddie instilled complete confidence in me right from day one. The guys were transparent throughout and I always felt kept in the loop. Even when the ... read full review
Eddie and the team sold a two bed flat for us in Hanwell. We were always kept up-to-date with the viewings and comments from potential buyers. Eddie sourced a good tradesmen who spruced up the flat and also an engineer to check the boiler. As ... read full review
Comment on agent fees
Fees are reasonable in comparison with their competitors
Castles did an excellent job for me and achieved more than 15% over the price I anticipated. Their photos by Joe showed the place really well and they handled a bidding process very well. I would use them again and have no hesitation in recommending them.... read full review
Comment on agent fees
reasonable - although I didn't pick up that their fee is exclusive of VAT
An efficient and trustworthy estate agent! As a landlord, I have always found them to provide excellent service and great tenants.
A big thank you to Surj.... read full review
“I have been a tenant of Castle Residential for my 2 ......”
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5 Star Review
Nov 24,2015
By:
'Rosie'
Nov 24,2015
Branch: London, 38 St. Marys Road
Services: Lettings (as a Tenant)
Rent PCM: £1500 Would you recommend?: Yes
Postcode: W5
Branch: London, 38 St. Marys Road
Lettings (as a Tenant)
Rent PCM: £1500 Postcode: W5
0people found this helpful
I have been a tenant of Castle Residential for my 2 previous properties and have found their customer service and professionalism impeccable. When moving in on both occasions, there has been absolutely no issue and paired me up with two great apartments! They manage my second ... read full review
“Was a very professional services from start to finish. Will ......”
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5 Star Review
Nov 16,2015
By:
'Tommy'
Nov 16,2015
Branch: London, 38 St. Marys Road
Services: Lettings (as a Tenant)
Rent PCM: £1600 Would you recommend?: Yes
Postcode: W5
Branch: London, 38 St. Marys Road
Lettings (as a Tenant)
Rent PCM: £1600 Postcode: W5
0people found this helpful
Was a very professional services from start to finish. Will use again in the future, also gave me advice that I will take on boards in the next search.
Thanks again... read full review
“I was recommended Castle Residential in Ealing by a friend ......”
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4 Star Review
Nov 14,2015
By:
'Claire'
Nov 14,2015
Branch: London, 38 St. Marys Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: W5
Branch: London, 38 St. Marys Road
Lettings (as a Tenant)
Postcode: W5
1people found this helpful
I was recommended Castle Residential in Ealing by a friend who has been renting through the Hanwell Branch for a number of years. They are well known for catering to your needs rather than trying to rent out to you whatever they have on the ... read full review
“I was very impressed with the service provided by Eddie ......”
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5 Star Review
Oct 08,2015
By:
'T.'
Oct 08,2015
Branch: London, 25 Greenford Avenue
Services: Sales (as a Vendor)
Sold price: £360 Would you recommend?: Yes
Postcode: W71
Branch: London, 25 Greenford Avenue
Sales (as a Vendor)
Sold price: £360 Postcode: W71
3people found this helpful
I was very impressed with the service provided by Eddie Periera. He was always and easily contactable and kept me up to date at all times which we were very grateful for.
As the property was unoccupied he visited on a regular basis and I ... read full review
“Edward is the kindest most helpful patient person there is. ......”
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5 Star Review
May 14,2015
By:
'kay'
May 14,2015
Branch: London, 25 Greenford Avenue
Services: Sales (as a Vendor)
Sold price: £200000 Would you recommend?: Yes
Postcode: UB6
Branch: London, 25 Greenford Avenue
Sales (as a Vendor)
Sold price: £200000 Postcode: UB6
4people found this helpful
Edward is the kindest most helpful patient person there is. He knows his profession and is worth twice his weight in gold to say the least. I highly recommend him and he has made a stressful experience easier. Kay... read full review
“When I found the house through Castle I was assured ......”
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2 Star Review
May 06,2015
By:
'Anna'
May 06,2015
Branch: London, 25 Greenford Avenue
Services: Sales (as a Buyer)
Sold price: £375000 Would you recommend?: No
Postcode: W7
Branch: London, 25 Greenford Avenue
Sales (as a Buyer)
Sold price: £375000 Postcode: W7
3people found this helpful
When I found the house through Castle I was assured that there was no problem with tenants. The tenants were happy to move out and the house will be sold as a vacant property. I was misled by Chris who suggested that I had a ... read full review
What agent could do to change your mind?
The agency should discuss the cases with younger colleagues and follow their progress.
Suzannah was very helpful in assisting both my partner and I to find a property. It was great to deal with an estate agent like her after our experience in dealing with some of the bigger agencies in the area who were an absolute nightmare ... read full review
Comment on agent fees
I wouldn't say I was happy with the fees paid because I do think the fees are slightly expensive but they are in line with other agencies in the area.
I have been using castle lettings for 5 years now and I find their approach and service is nothing but excellent and professional and very friendly staff
I would recommend castle letting to every one local... read full review
Comment on agent fees
Happy paying their fees due to the quality of service
It was an absolute pleasure dealing with Castle Residential when trying to find a new home recently. I feel like we were very difficult customers with the number of demands and restrictions we placed on our search in terms of location, price, space, pets, garden, ... read full review
Professional service from the first viewing with none of the hard sell tactics that some other estate agencies use. Communication was good throughout the contract process. Whenever we have any issues that need addressing Amy is always quick to get them sorted after a quick ... read full review
“I would like to thank you for the very efficient ......”
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5 Star Review
Mar 04,2015
By:
'Mrs'
Mar 04,2015
Branch: London, 25 Greenford Avenue
Services: Sales (as a Vendor)
Sold price: £194950 Would you recommend?: Yes
Postcode: W7
Branch: London, 25 Greenford Avenue
Sales (as a Vendor)
Sold price: £194950 Postcode: W7
1people found this helpful
I would like to thank you for the very efficient service you provided on the recent sale of my property
in Hanwell.
It was most helpful being able to talk to you whenever necessary and to have you keep in touch to
update me on ... read full review
We first met Suzannah a year before our search. We moved from the US and knew nothing about the lettings market in the area. Suzannah gave us wonderful information and answered all our questions. When the time came for us to begin our search Suzannah ... read full review
Dealing with Castle Residential has been an absolute pleasure - their smooth, no nonsense, open approach to lettings management has been a brilliant experience for myself and two other tenants. We are all on a first name basis and find the whole team approachable, professional ... read full review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 10:19 AM 11/02/2015 by allAgents
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