Carter & Willow
5/5, 87 reviews
99% recommended
91% sales valuation accuracy
94% sales fee satisfaction
96% lettings valuation accuracy
99% lettings fee satisfaction
We believe that our greatest asset is you, the customer. We realise that you have a lot of choice and we therefore pride ourselves on going the extra mile for you. We believe that through superior customer service, transparency and hard work we will not just be able to attract ... show more We believe that our greatest asset is you, the customer. We realise that you have a lot of choice and we therefore pride ourselves on going the extra mile for you. We believe that through superior customer service, transparency and hard work we will not just be able to attract you but retain you as a client.

Our greatest source of clients is referrals and we pride ourselves on long term relationships.

Being members of The Property Ombudsman Scheme (TPO) for sales and lettings, you can be confident that we will outperform your expectations.
Carter & Willow - Click to Visit Our Website

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 91% 94% £178,500 £450,000
Lettings 96% 99% £690 £2,850
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
24 0 42 1 12 0 6 0 2 0
Areas covered
  • RM9
  • RM8
  • RM10
  • IG11
  • IG3
  • E16
  • E13
  • E15
  • E3
  • E14
Address

482 Gale Street
Dagenham
Essex
RM9 4NU
02085954888

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
TPOS Sales TPOS Lettings TPOS DPS
Latest Properties

No Properties

“We had a pleasure to trust our second home to......”

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Dec 11,2019
Minithumbup
Asa
Adam
By: 'Ornela Freimane'
Dec 11,2019
0 people found
this helpful
We had a pleasure to trust our second home to Asa, the manager of the estate agency. He looked after our house while we rented it and then helped to sell it . Very pleased with service provided. Will definitely use them in the future...
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“100% recommend...”

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Nov 26,2019
Minithumbup
Asa
By: 'John Baxter'
Nov 26,2019
0 people found
this helpful
I have just completed on a house using Carter Willow, The problem I had when selecting an estate agent is that I live 224 miles from the house and the fact that I don't trust estate agents ( or solicitors ) made this a difficult task, my only ...
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“Carter & Willow are true experts in their ind......”

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Sep 24,2019
Minithumbup
Asa
By: 'Nick Kyriakides'
Sep 24,2019
0 people found
this helpful
Carter & Willow are true experts in their industry and worked extremely hard to secure a tenant for me at the highest rent. Rental protection and legal cover is in place and rent collected and paid promptly. I have dealt with many other letting agents in ...
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“Asa and Adam from Carter & Willow , Excellent...”

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Aug 20,2019
Minithumbup
Asa
Adam
By: 'John Brown'
Aug 20,2019
0 people found
this helpful
Asa and Adam from Carter & Willow Dagenham were excellent in their handling of the sale of our property, they kept us informed every step of the way and had many contacts which was a bonus I would recommend them to all sellers and purchasers...
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“5 STAR *****...”

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Jun 11,2019
Minithumbup
Asa
By: 'A landlord of 40 years ownership'
Jun 11,2019
0 people found
this helpful
Asa was so professional and was able to let two separate flats for me in Dagenham within 7 days of them being instructed in on both. They give immediate feedback and pitched the rent at the right market level,...
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Comment on agent fees
Fees are very reasonable
Was this helpful? Yes

“I'm very happy with staff they are very friendly ,I'm highly recommend carter &willow thank you sooooo much for helping me to buy my dream home 🙏...”

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Feb 01,2019
Minithumbup
Asa
Adam
By: 'Parmjeet'
Feb 01,2019
2 people found
this helpful
I'm very happy with carter&willow to buy my dream house.asa & Adam both are excellent they are very helpful and up to date for everything. I'm highly recommend these agents to everyone. Thank you soooooo much....
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Comment on agent fees
Good
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“Excellent service...”

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Apr 25,2018
Minithumbup
Asa
Adam
By: 'Albert'
Apr 25,2018
3 people found
this helpful
We are very grateful to Carter & Willow. Asa Collins has been very helpful in hiring the house we are staying in. It was an easy and straightforward process. We can say that Asa Collins and Adam Israel are very efficient and professional gentlemen. We have ...
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Comment on agent fees
Good
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“A Professional Estate Agent...”

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Apr 04,2018
Minithumbup
Asa
Adam
By: 'FM'
Apr 04,2018
3 people found
this helpful
Dear Sir, Carter & Willow I must State is a Professional Estate Agent that were very helpful every step of the Way. Adam and Asa were very excellent with their service every step of the way. They are very efficient in the discharge of their duties ...
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“Carter & Willow is my letting agent for the last 6 months, ......”

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Feb 23,2018
Minithumbup
Asa
Adam
By: 'Stefan'
Feb 23,2018
5 people found
this helpful
Carter & Willow is my letting agent for the last 6 months, probably the best agent in East London. I have been a landlord in London for the last 35 years and I can honestly say that Mr. Asa Collins and Mr. Adams Israel are same the most ...
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Comment on agent fees
What they charge for their letting service, I find to be reasonable.
Was this helpful? Yes
By: Carter & Willow
Feb 24, 2018
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Dear Stefan, thank you so much for taking the time to relay your feedback. We are so pleased that the process has run smoothly and you have our assurances that your property will continue to receive our personal attention. Kind regards, Carter & Willow. ...

“Carter & Willow & Asa were very professional throughout the process of ......”

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Feb 13,2018
Minithumbup
Asa
By: 'Paul'
Feb 13,2018
6 people found
this helpful
Carter & Willow & Asa were very professional throughout the process of purchasing the house. They were always helpful and quick to respond to any of my emails and inquiries and they've provided me weekly and daily updates with all the necessary details to smooth and make ...
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“I am very happy the way I have been served ......”

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Feb 12,2018
Minithumbup
Asa
Adam
By: 'Khurram Butt'
Feb 12,2018
5 people found
this helpful
I am very happy the way I have been served from buying to rent my property. Asa Collins sorted out all the matters very professionally and I rate him 10 out of 10. Thanks...
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Comment on agent fees
All Good.
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“The experience and the service that i have got provided ......”

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Feb 12,2018
Minithumbup
Asa
Adam
By: 'Donko'
Feb 12,2018
5 people found
this helpful
The experience and the service that i have got provided was great. Also I whenever i have got a problem i call the agency or email them and they are working on it....
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Comment on agent fees
Good
Was this helpful? Yes
By: Justina
Aug 22, 2018
View all comments (1)
Carter&Willow Agency helped us to rent a house very professionaly and it was very straight forward process. We are very thankful as a family. ...

“We recently moved into a rental property in Stratford that ......”

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Feb 07,2018
Minithumbup
Asa
Adam
By: 'Simon'
Feb 07,2018
4 people found
this helpful
We recently moved into a rental property in Stratford that we found through Carter and Willow. From the initial contact to securing the property and the checkin, we found both Asa and Adam to be polite, professional and swift in responding to any questions we ...
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Comment on agent fees
The fees were reasonable. There was a £100 admin fee per tenant. The holding fee was deducted from the initial payment of rent.
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“Truly proffesional. Involved 100% until the end of the transaction. Pragmatic ......”

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Feb 01,2018
Minithumbup
Asa
Adam
By: 'Dragos'
Feb 01,2018
4 people found
this helpful
Truly proffesional. Involved 100% until the end of the transaction. Pragmatic and on the subject every time i talked to him.I'm already thinking about the next real estate deal which i'm going to do with him. I strongly recommend Mr Asa Collins....
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Comment on agent fees
Very good
Was this helpful? Yes

“Painfree experience from viewings to contract and also after care. ......”

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Jan 22,2018
Minithumbup
Asa
By: 'stevenw'
Jan 22,2018
3 people found
this helpful
Painfree experience from viewings to contract and also after care. Explained things and were patient and considerate throughout. Good work....
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“I have been with this agent for half a year. ......”

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Jan 20,2018
Minithumbup
Asa
Adam
By: 'Vanita'
Jan 20,2018
3 people found
this helpful
I have been with this agent for half a year. I've been very happy so far with the efficiency finding a tenant and all the checks They have been very professional to deal with. Would definitely recommend...
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Comment on agent fees
Very reasonable fees
Was this helpful? Yes

“Great service, very prompt in responding to our queries and ......”

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Sep 04,2017
Minithumbup
Karen
By: 'Karen'
Sep 04,2017
5 people found
this helpful
Great service, very prompt in responding to our queries and they always effectively deal with any issues that arise. Highly recommendable....
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“We purchased our first investment property with Carter & Willow, the ......”

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Aug 25,2017
Minithumbup
By: 'Pleased'
Aug 25,2017
5 people found
this helpful
We purchased our first investment property with Carter & Willow, the managed the whole process for us and dealt with everything and made it the easiest purchase we ever made. They dealt with the minor works that were needed and then rented the flat. They made ...
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Comment on agent fees
great value for money
Was this helpful? Yes

“There is nothing that I can complain about this two ......”

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Aug 23,2017
Minithumbup
Asa
Adam
By: 'Patricia'
Aug 23,2017
5 people found
this helpful
There is nothing that I can complain about this two amazing agents. I haven't met Asa Collins but we always spoke by the phone and he always been very helpful and patient with my wrong English.He always has answers straight way for my questions ...
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“Asa was on the ball againhe notified me regarding a ......”

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Aug 23,2017
Minithumbup
Asa
By: 'Dave Williams'
Aug 23,2017
6 people found
this helpful
Asa was on the ball again he notified me regarding a plumbing problem and within four hours he had a plumber go around to the property and fix the problem Happy Days!...
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Comment on agent fees
good
Was this helpful? Yes
By: Adam Israel
Aug 23, 2017
View all comments (1)
Thanks for the kind words Dave. It was great to do business with you too. A big thanks from all here at Carter & Willow. ...

“Carter & Willow have been managing my portfolio for a while, ......”

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Aug 23,2017
Minithumbup
Asa
Adam
By: 'Danielle Lane'
Aug 23,2017
6 people found
this helpful
Carter & Willow have been managing my portfolio for a while, they have done everything from source the investment, finding tenants and dealing with maintenance. Thanks to them I can relax knowing everything is taking care of....
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Comment on agent fees
The fees are fair and reasonable, for the peace of mind gained from the service provided.
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“I rented my first property from Adam. He helped me ......”

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Aug 23,2017
Minithumbup
Adam
By: 'Joel'
Aug 23,2017
3 people found
this helpful
I rented my first property from Adam. He helped me find exactly what I was looking for and managed the whole process professionally. He made sure it was a smooth ride....
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Comment on agent fees
Better than anywhere else we tried
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“Carter & Willow found me great tenants, they pay rent on ......”

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Aug 23,2017
Minithumbup
Asa
By: 'Simon H'
Aug 23,2017
2 people found
this helpful
Carter & Willow found me great tenants, they pay rent on time every month and i haven't heard a word from them....
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Comment on agent fees
good
Was this helpful? Yes

“Adam is very good at finding excellent tenants.Asa always ......”

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Aug 23,2017
Minithumbup
Asa
Adam
By: 'AnneH'
Aug 23,2017
2 people found
this helpful
Adam is very good at finding excellent tenants. Asa always responds to any queries we may have without delay and is very clear with his responses and instructions to tenants....
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Comment on agent fees
reasonable
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“I had trouble letting my property on my own, but ......”

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Aug 23,2017
Minithumbup
Adam
By: 'dex L'
Aug 23,2017
2 people found
this helpful
I had trouble letting my property on my own, but after a while I decided to use an agent. I went online and saw their great reviews and I thought I would give them a go. They found me a tenant within a week at ...
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“I recently sold my flat through Carter and Willow, they ......”

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Aug 23,2017
Minithumbup
Adam
By: 'Senna Invest'
Aug 23,2017
2 people found
this helpful
I recently sold my flat through Carter and Willow, they were always on the ball, regularly chasing up all along the chain to make sure that everyone was moving forward and that nothing was missed. They really took charge and made sure the sale went ...
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Comment on agent fees
competitive and better than anywhere else we tried
Was this helpful? Yes

“Very fast response and staff went extra mile to help ......”

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Aug 22,2017
Minithumbup
Asa
By: 'Deniss'
Aug 22,2017
4 people found
this helpful
Very fast response and staff went extra mile to help with rent application, would recommend to anyone who is looking for an agent....
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Comment on agent fees
Good
Was this helpful? Yes

“I have found Carter & Wiilow is very efficient and professional ......”

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Aug 20,2017
Minithumbup
Asa
Adam
By: 'Lutfor Rahman'
Aug 20,2017
4 people found
this helpful
I have found Carter & Wiilow is very efficient and professional in terms of service provided during renting process and post renting process. Whenever I do needed their service, they have provided. I strongly recommended Carter & Willow....
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Comment on agent fees
Agent fees are very good in terms of others in the market.
Was this helpful? Yes

“Asa and Adam are very helpful guys, always responsive and ......”

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Aug 11,2017
Minithumbup
Asa
Adam
By: 'AaronB'
Aug 11,2017
4 people found
this helpful
Asa and Adam are very helpful guys, always responsive and went above and beyond for us! Help us find the perfect home to rent and have always been on call and in touch when needed....
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“Really amazing agent. They chased every stages of the process ......”

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Aug 04,2017
Minithumbup
Asa
Asa
By: 'Junlan'
Aug 04,2017
4 people found
this helpful
Really amazing agent. They chased every stages of the process and nicely answered our questions. Our property got chains, but with their help, we exchanged quickly. Highly recommended!...
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Comment on agent fees
Really good!
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(75)
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(22)
No image available Patrick
(2)
No image available Karen
(1)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

The property ombudsman
Last updated at 9:41 AM 30/05/2016 by allAgents

Awards won by Carter & Willow

Individual Branch Awards

Dagenham, RM9


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