91% sales valuation accuracy
94% sales fee satisfaction
92% lettings valuation accuracy
97% lettings fee satisfaction
We believe that our greatest asset is you, the customer. We realise that you have a lot of choice and we therefore pride ourselves on going the extra mile for you. We believe that through superior customer service, transparency and hard work we will not just be able to attract ...
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We believe that our greatest asset is you, the customer. We realise that you have a lot of choice and we therefore pride ourselves on going the extra mile for you. We believe that through superior customer service, transparency and hard work we will not just be able to attract you but retain you as a client.
Our greatest source of clients is referrals and we pride ourselves on long term relationships.
Being members of The Property Ombudsman Scheme (TPO) for sales and lettings, you can be confident that we will outperform your expectations.
Our greatest source of clients is referrals and we pride ourselves on long term relationships.
Being members of The Property Ombudsman Scheme (TPO) for sales and lettings, you can be confident that we will outperform your expectations.
Latest Reviews
View all Reviews 90
6th Sep 2022
reviewed by 'Raluca'
22nd Nov 2021
reviewed by 'Victoria'
13th Dec 2020
reviewed by 'Adem'
11th Dec 2019
reviewed by 'Ornela'
26th Nov 2019
reviewed by 'John'
24th Sep 2019
reviewed by 'Nick'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 91% | 94% | £178,500 | £450,000 |
| Lettings | 92% | 97% | £690 | £2,850 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 24 | 0 | 42 | 2 | 12 | 0 | 7 | 0 | 2 | 1 |
Areas covered
- RM9
- RM8
- RM10
- IG11
- IG3
- E16
- E13
- E15
- E3
- E14
Address
482 Gale Street
Dagenham
Essex
RM9 4NU
02085954888
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Aug 20,2017
Aug 20,2017
4
people found
this helpful
this helpful
I have found Carter & Wiilow is very efficient and professional in terms of service provided during renting process and post renting process. Whenever I do needed their service, they have provided. I strongly recommended Carter & Willow....
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Comment on agent fees
Agent fees are very good in terms of others in the market.
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Aug 11,2017
Aug 11,2017
4
people found
this helpful
this helpful
Asa and Adam are very helpful guys, always responsive and went above and beyond for us! Help us find the perfect home to rent and have always been on call and in touch when needed....
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Aug 04,2017
Aug 04,2017
4
people found
this helpful
this helpful
Really amazing agent. They chased every stages of the process and nicely answered our questions. Our property got chains, but with their help, we exchanged quickly. Highly recommended!...
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Comment on agent fees
Really good!
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Yes
Jul 29,2017
Jul 29,2017
2
people found
this helpful
this helpful
We we're very happy with your service, help and always keeping us updated with information that we needed to know. Would definitely recommend Carter & Willow, brilliant service....
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Comment on agent fees
Very good.
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Jul 24,2017
Jul 24,2017
4
people found
this helpful
this helpful
Asa is a down to earth, well organised agent who was always prompt to respond and helpful to us at every stage of the move. He is a refreshing change from the standard salesmen we encountered at other companies. Honest, efficient, easy to communicate with ...
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Comment on agent fees
Good
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Jul 17,2017
Jul 17,2017
4
people found
this helpful
this helpful
Thank you for an excellent Sales Service, you made everything very easy and quick for both the seller and buyer....
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Comment on agent fees
Very good rate👌👌
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Jul 07,2017
Jul 07,2017
4
people found
this helpful
this helpful
It has been a pleasure to have Asa managing the property we rent for several years now. He is very attentive and proactive and goes the extra mile to ensure issues are addressed quickly. Highly recommend to anyone looking to take some of the stess ...
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Jul 04,2017
Jul 04,2017
4
people found
this helpful
this helpful
Asa was contactable and competent. He was able to arrange for a replacement of a rubbish oven very quickly, which were very pleased about...
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Jul 01,2017
Jul 01,2017
4
people found
this helpful
this helpful
Carter & Willow simply cannot do enough for you, continuously going the extra mile, any issues resolved almost immediately. Absolutely exceptional staff, polite and well mannered. Would 100% recommend to friends and family. Overall 10/10....
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Comment on agent fees
Average agents fees but more than worth the expense for the quality and assistance given.
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Jun 29,2017
Jun 29,2017
3
people found
this helpful
this helpful
I have been very impressed with Asa's work. As the agent representing the seller he kept me informed during all steps of the sales process. I was so pleased with his proactive attitude and problem solution skills that I have decided to hand the management ...
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Jun 28,2017
Jun 28,2017
3
people found
this helpful
this helpful
I enjoyed colaborating with this agency.
Great services. They focus on customer's needs and wishes. Really involved and fast....
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Comment on agent fees
Good fees
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Yes
Jun 10,2017
Jun 10,2017
3
people found
this helpful
this helpful
I was really impressed by the level of customer service that they provided.
I had problems in the past with other agency's so I was unsure at first about using an agent to rent out my flat but I couldn't be happier that I decided ...
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Comment on agent fees
Good. I though the rates where very competitive and easily absorbed into the higher rent they helped me secure.
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May 22,2017
May 22,2017
3
people found
this helpful
this helpful
We bought our home from Carter & Willow and they made the whole process a situation. They chased everything and everyone so we didn't need to do a thing....
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Comment on agent fees
Competitive
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Yes
May 22,2017
May 22,2017
3
people found
this helpful
this helpful
I used them to let my flat. I was very happy with the speed with which they arranged viewings and had it rented out by. They offered us free rent insurance too which was useful....
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Comment on agent fees
Excellent value for money.
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Yes
Apr 28,2017
Apr 28,2017
4
people found
this helpful
this helpful
Big Thank you for very professional and warm service. I will recommend your agency to all my friends, as it was the best service ever I had: always get all answers to all my questions. Responding very quickly, Very focus to clients....
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Comment on agent fees
Didn't get any fees, as agancy sell house to us.
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Apr 02,2017
Apr 02,2017
4
people found
this helpful
this helpful
Very friendly agents and very knowledgeable about selling property in my area. Asa was very helpful and approachable. The property was marketed very quickly and a prospective buyer identified within days. Asa was excellent at keeping me informed at each stage of the process and ...
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Comment on agent fees
1% fees seemed very reasonable.
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Yes
Mar 22,2017
Mar 22,2017
5
people found
this helpful
this helpful
Very reliable, cooperative and professional. Asa was always there to provide best services and advise during whole process. The Best...
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Comment on agent fees
Good (Justified for services I received)
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Mar 08,2017
Mar 08,2017
4
people found
this helpful
this helpful
Carter & Willow were able to let our property very quickly to reliable tenants and achieved the asking rent.
The process was made easy for us as Asa looked after all the paperwork and is now managing the property for us in an efficient and caring ...
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Comment on agent fees
Their fees are very competitive
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Mar 01,2017
Mar 01,2017
4
people found
this helpful
this helpful
Highly impressed with the service provided by Carter & Willow. They helped me a great deal with the process of finding the right tenant for my property. The staff there are very friendly and approachable . They were able to answer all of my questions and provide ...
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Comment on agent fees
Good
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Yes
Feb 23,2017
Feb 23,2017
5
people found
this helpful
this helpful
Good service. Asa came out to meet me at my property and we agreed on price and time scales. He was good at keeping me in the loop with what was happening.
I would recommend Carter & Willow and also use them in the future....
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Comment on agent fees
Fair price
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Dec 21,2016
Dec 21,2016
5
people found
this helpful
this helpful
Good service and seriousness I would recommend this agency as they are really good in this sector. As we are happy with them...
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Comment on agent fees
Good
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Yes
Dec 19,2016
Dec 19,2016
4
people found
this helpful
this helpful
Very good communication between us and the agent very helpful and polite. Will recomand him. Nice person appreciate everything what he has done for us. Thank you....
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Comment on agent fees
Good
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Yes
Dec 17,2016
Dec 17,2016
4
people found
this helpful
this helpful
The Staff members are very friendly and helpful. Also whenever theres any problems with something and we call them they always find a solution in the best way possible....
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Comment on agent fees
The fees were good
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Yes
Dec 01,2016
Dec 01,2016
6
people found
this helpful
this helpful
Well done! Professional and very good service. Thank you! Asa Collins does his job very well! All is fine! Keep going!...
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Comment on agent fees
Best one.
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Yes
Nov 18,2016
Nov 18,2016
6
people found
this helpful
this helpful
Having been on the market for some time with another agent and having experienced a great deal of frustration and poor service, it was a breath of fresh air and complete relief to sign up with Carter & Willow. Asa was honest and upfront from the ...
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Comment on agent fees
The fees were exceptionally reasonable.
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Nov 03,2016
Nov 03,2016
4
people found
this helpful
this helpful
I have found this estate agent very helpful and nice, acurate and reliable, resolving any problem as quick as he can...
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Comment on agent fees
Good
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Yes
Oct 31,2016
Oct 31,2016
4
people found
this helpful
this helpful
I will highly recommend ASA COLLINS for anyone needing direction and assistance with Real Estate. His knowledge of the market is extremely widespread. Asas open and honest approach is appreciated and he tops it off with being realistic about property value. He never added pressure ...
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Oct 30,2016
Oct 30,2016
4
people found
this helpful
this helpful
MrAsa collins I found very honest prompt and very responsive. very nice man always gives you prompt feed back and I thank him....
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Comment on agent fees
good
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Yes
Oct 28,2016
Oct 28,2016
3
people found
this helpful
this helpful
I have dealt with many estate agents throughout the years and I have never met a company that is as responsive or as professional as Carter & Willow. The service and advice given was first class and I will only use them and recommend them going ...
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Comment on agent fees
Competitive.
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Sep 19,2016
Sep 19,2016
5
people found
this helpful
this helpful
They did a good job by assisting us in our processes and it made things faster.
They are quiet okay to recommend to a friend....
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Comment on agent fees
quiet okay
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Asa
(76)
Adam
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Patrick
(2)
Karen
(1)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
The property ombudsman
Last updated at 9:41 AM 30/05/2016 by allAgents
