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Apr 23,2017
Minithumbdown
By:
Apr 23,2017
1 people found
this helpful
Rented a flat from Bridgefords for just under two years. Their fees were extremely high and they did nothing to warrant them. Clearly the whole company is run on the basis of only doing things if people are shouting about them. Communication was consistently awful and their new app for fixing issues in the property completely failed as they never responded to them...
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Comment on agent fees
Bad. Very expensive for the area
Was this helpful? Yes
Apr 17,2017
Minithumbdown
Susan
By:
Apr 17,2017
0 people found
this helpful
I asked to view a rental property , I had no call back to arrange it and now all of a sudden the property has been let within a week of my enquiry. It seems strange I never got a call back and now it has been let , obviously it was set up already for someone . I should at least have had a call out of manners to say it was not available. I will not be using this company at all and I will not be recommending it to anyone. Disgraceful non exsistent customer service...
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Comment on agent fees
Bad
Was this helpful? Yes
Apr 13,2017
Minithumbdown
By:
Apr 13,2017
0 people found
this helpful
The property repair office is closed on a Saturday afternoon which is less than ideal. The ensuite had a macerator unit which we thought was faulty due to disgusting smell & noise, apparently not. We never used the toilet because of the smell but would flush it when cleaning, when the toilet overflowed with faeces, the office told us to use a sink plunger to unblock it or we would have to pay for a plumber. Luckily my partner sorted it out & I had to actually leave the house. We were lef...
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Comment on agent fees
Paid for a tenancy that was never signed by the landlord or confirmed by them. Not really sure what we paid for?
Was this helpful? Yes
Apr 09,2017
Minithumbdown
By:
Apr 09,2017
0 people found
this helpful
Bridgfords did not do any of the work promised. I had to write the description for the house, then they still managed to get it wrong on rightmove and zoopla and the floor plan they got wrong too. I had to ask them to put up a for sale sign, I had to ask them to change it to 'sold' when the house was sold. The worst thing was that they agreed with us that we would pay them 0.85% of the sale price WITHOUT VAT added but then during the process they tried to add VAT to the fee. Even after assuring ...
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Was this helpful? Yes
Apr 04,2017
Minithumbdown
By:
Apr 04,2017
2 people found
this helpful
I will never recommend Bridgfords to anyone. They are very fast to take your rent but slow to sort out any issues. When you talk to them about any issue they promise to talk to the Landlord but never do - We only had our boiler fixed because we spoke to the Landlady directly. Finally, when you are about to move out they come up with false and petty claims during the checkout inspection just so they have a reason to keep your full or a large portion of your deposit. From reading other reviews, ...
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Comment on agent fees
The reference fee was unnecessary.
Was this helpful? Yes
Mar 24,2017
Minithumbup
jane catterall
By:
Mar 24,2017
0 people found
this helpful
I was a buyer, Jane Catterall was exceptional. From day one she kept me informed of progress. Nothing was to much trouble.more helpful than the solicitor. Jane printed documents for me, brought them round to my home for me to sign, as I have no printer. She took away the stress, when it came to transfer the money she very kindly went out of her way to take me to the bank as I don't drive. Always rang back straight away, she is outstanding, when I have rung the office all the staff have been very...
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Was this helpful? Yes
Mar 20,2017
Minithumbup
Lee johnson
By:
Mar 20,2017
0 people found
this helpful
When purchasing our own property used Lee at countrywide mortgage services to get a mortgage. Took all the stress and pressure of finding the best deal to suit our needs. Happy in our new home, thank you...
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Comment on agent fees
good
Was this helpful? Yes
Mar 20,2017
Minithumbdown
By:
Mar 20,2017
0 people found
this helpful
They are the worst. They cannot do their job. Very ignorant. They have cancelled a viewing over 3 times for different properties on the day of viewing. And when I told them this is not the first time.. they had the adaucity to say atleast you haven't left the house. And the worst part is they arrange appointments with financial advisors and keep forcing you to attend. Frankly the appear to be an elaborate but poorly conducted scam....
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Was this helpful? Yes
Mar 14,2017
Minithumbdown
By:
Mar 14,2017
1 people found
this helpful
Happy to take rent but took over a year to rectify maintenance issues, Looking forward to bringing small claims action and shaming these slum landlords....
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Was this helpful? Yes
Mar 14,2017
Minithumbdown
By:
Mar 14,2017
0 people found
this helpful
When we tried to withdraw an offer on a house we were pressured and made to feel guilty to try and make us go through with the purchase. Highly unprofessional....
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Was this helpful? Yes
Mar 13,2017
Minithumbup
Alex Widdup
By:
Mar 13,2017
0 people found
this helpful
A big thank you to Alex at Bridgfords Halifax for all your help in the preparation and marketing of my parents property leading to a very successful sale at auction. Your communication was great, keeping us informed at all times. Your approachable, friendly, professional manner made us feel at ease. We would have no hesitation in recommending/ using you and your company in any future property sales....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 10,2017
Minithumbup
Jamie Williams
By:
Mar 10,2017
0 people found
this helpful
Throughout the whole process of moving house, Jamie at Bridgfords was extremely supportive, ensuring lines of communication remained open with the buyers and other agencies plus assisting with any queries I may have had....
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Was this helpful? Yes
Mar 08,2017
Minithumbdown
By:
Mar 08,2017
0 people found
this helpful
Booked a viewing for a house purchase today - agent didnt show - Office closed on calling. Glad they're not selling my property. Took the afternoon off work to be there on time....
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Comment on agent fees
N/A
Was this helpful? Yes
Mar 06,2017
Minithumbup
Lee johnson
By:
Mar 06,2017
1 people found
this helpful
Bought my first house in March 2017. Many thanks to Lee at Bridgford's in Halifax who went the extra mile and beyond! Lee was very helpful and supportive and overall superb throughout the whole process. From day one, everything was explained to me clearly and Lee removed away any stress. This was kept simple by giving me the best options with honest advise for me to decide what's best for me and my family. I had my mortgage done at Bridgford's by Lee apart of Countrywide Mortgages. Count...
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Comment on agent fees
Excellent
Was this helpful? Yes
Feb 20,2017
Minithumbdown
By:
Feb 20,2017
2 people found
this helpful
We've almost at the end of our 1 year tenancy, which has been fraught with issues. Considering the huge fees charged by Bridgfords, you'd expect some level of customer service. Unfortunately this isn't the case. The final straw was being locked out of our flat on a Friday after work, with no one answering the phones in the office, nor assisting with a locksmith etc. Currently out of pocket with not even an apology. Abysmal. They will take weeks to respond to problems, and it's half-hearted when ...
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Comment on agent fees
Hugely inflated!
Was this helpful? Yes
Feb 16,2017
Minithumbdown
By:
Feb 16,2017
0 people found
this helpful
Would never use Bridgfords again, It took over 2 months to get my deposit back, mainly because they created a dispute over the flooring, which they blamed on me, they also lied about when the flooring was laid, which scheme my deposit was protected under. It turned out the flooring was down to the previous tenant and was there when I started my tenancy, even though they claimed the flooring was brand new when i moved in...
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Comment on agent fees
Fees OK
Was this helpful? Yes
Feb 13,2017
Minithumbdown
By:
Feb 13,2017
0 people found
this helpful
Do not use this estate agent. They over valued the house and then dropped it very quickly. Their manager was unprofessional both by telephone and email. They didn't return calls and when expressing frustration, they were very rude. I would not recommend this company to anyone....
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Was this helpful? Yes
Jan 30,2017
Minithumbdown
By:
Jan 30,2017
0 people found
this helpful
The worst agents in Manchester. Never show up on time or ever. They have forgotten that they are service providers. They waste prospective tenants time as well as landlords' time. When the property is not rented eventually the landlord has to reduce the rent. It's not that property is not in good condition but rather they do not show up for prospective tenants. Be ware they are a bunch of losers...
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Comment on agent fees
They don't even turn up for appointments how could anyone state of the fees
Was this helpful? Yes
Jan 30,2017
Minithumbup
Jessica King
By:
Jan 30,2017
0 people found
this helpful
Jess at Bridgfords has made our experience so easy. Nothing is too much trouble. Always let's us know the up to date situation and keeps us informed. Her personality is infectious and we chose Bridgfords to manage our property because of Jess and no we are not related!...
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Comment on agent fees
Fair
Was this helpful? Yes
Jan 26,2017
Minithumbup
Gareth Davenport
By:
Jan 26,2017
0 people found
this helpful
Gareth was extremely conciencious in his efforts to assist us and worked very hard to meet our expectations he is a very friendly and goes out of his way to be helpful...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 18,2017
Minithumbup
Alex Widdup
By:
Jan 18,2017
0 people found
this helpful
All round excellent service from Alex and the team at Bridgfords. Alex was unfailingly helpful, professional and flexible which made buying my lovely flat a positive experience. I was particularly impressed by his prompt responses to enquiries and willingness to accommodate viewings....
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Comment on agent fees
Good value for money with no hidden extras - liked the one-stop approach too!
Was this helpful? Yes
Jan 12,2017
Minithumbdown
By:
Jan 12,2017
2 people found
this helpful
I would not recommend Bridgefords to rent a property from. The customer service is disgusting..they pass you from person to person and not one of them actually listen to you. Please do not rent with Bridgefords!!!!!!!! I dont even want to give them a star!!...
read full review
Comment on agent fees
Disgusting fees
Was this helpful? Yes
Jan 04,2017
Minithumbup
By:
Jan 04,2017
2 people found
this helpful
Booked a viewing with Bridgfords twice. The first time we were left waiting 20 mins before our calls to their office finally got through and asked where they were. They finally informed us that the flat we were viewing was already let the day before and tried to convince us unconvincingly that they had already told us. They were advertising another flat we wanted to view, we confirmed the viewing a second time the day before. When the day for viewing finally came, nobody turned up and we couldn...
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Comment on agent fees
n/a
Was this helpful? Yes
Jan 04,2017
Minithumbdown
By:
Jan 04,2017
3 people found
this helpful
These are the worst estate agency i have ever been with. They did not respond to my maintenance issues and it took them 7 months to install fire alarms in my property. I have had to fork out money to pay for any maintenance issues I have had to be able have a wash or even go the toilet and communication is NEVER passed over to the landlord. I know this as I have met with my landlord who was unaware of the issues i was facing and wasnt even aware that I gave a months notice to leave the property,...
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Comment on agent fees
Not worth the money as the staff make it an unpleasant experience
Was this helpful? Yes
Dec 22,2016
Minithumbdown
By:
Dec 22,2016
5 people found
this helpful
Absolutely terrible, both lettings and sales. Unprofessional, annoying, rude, in a way that the numerous apologies loose any meaning since you know they do it just because they have to. They are so unprofessional that I'm sure most complaints are for things/attitudes/events that could have been prevented very easily or that should not have occurred in the first place. Among my sad and upsetting experiences were i) a last minute cancellation for a rental viewing, although they knew that we neede...
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Was this helpful? Yes
Dec 21,2016
Minithumbdown
Katie Office Manger
Samantha Parker
By:
Dec 21,2016
2 people found
this helpful
Terrible service, really awful, cheating several times, never sorting out problems on time, making us to pay a lot of fees (asking for different quatities depending on the staff), a stupid insurance fee (which didn´t allow us even to hang a picture on the wall). After paying around 800 in fees they wasn´t able to call the landlord for a second key and had to survive with only one for a long time. I would never recommend it....
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Comment on agent fees
Very high fees.
Was this helpful? Yes
Dec 18,2016
Minithumbdown
Katie Office Manger
By:
Dec 18,2016
2 people found
this helpful
Without a doubt the worst letting office in the country, awful customer service, rude staff, incompetent, filtering down from the top, ridiculous fees, terrible maintenance (if they come at all), would never recommend Sh*tfords to anyone, please avoid at all costs....
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Comment on agent fees
bad
Was this helpful? Yes
Dec 15,2016
Minithumbdown
Pieris
By:
Dec 15,2016
1 people found
this helpful
If I could rate Bridgford lettings less than a single star I would! I rented an apartment from them for 12 months, since the very begging they were attempting to find ways to charge my staff, e.g. insurance for my deposit £23.00 per month x2 since it was 2 people living in the apartment! (Useless) took over 2 months to get anything fixed after calling them over a dozen times!!! Had no hot water for a month! fridge door remained open took them a month to come and check it. Dishwasher broke ...
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Comment on agent fees
BAD!!!! Fees just seem to be popping up out of nowhere!!!
Was this helpful? Yes
Dec 15,2016
Minithumbup
By:
Dec 15,2016
2 people found
this helpful
Disgusting Customer Service! My partner and I took a day off work to travel from Leeds to Manchester to view a property with Bridgfords. We were due to meet Dale at the property at 1:30pm. At 1:28pm I had two missed calls from Dale, despite my partner and I arriving at the property at 1:30pm sharp Dale seemed to extremely put out and told me that 'I should of answered my phone because he was about to drive off'. We received neither a hand shake nor a smile. I explained to Dale that I didn't he...
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Was this helpful? Yes
Dec 15,2016
Minithumbdown
By:
Dec 15,2016
4 people found
this helpful
Absolutely atrocious customer service!!! I went through the correct leaving procedure with my Bridgfords letting agency which was located in north shields however has now moved to Tynemouth in north Tyneside. I had vacated my rented property in Tynemouth before I was due to as I was moving to New Zezaland, My Mother was at hand to do the leaving/closing appointment which confirmed the property was of high standard and I would be allowed my full bond returned to my account (this was the week of...
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Was this helpful? Yes
By: Mel
Dec 15, 2016
View all comments (1)
How unprofessional as an agent. I am a landlord and you don't need legal action. Raise a complaint with the agency holding the deposit ( we use DPS). They will order them to return within 7 days your deposit munis the amount in dispute. They will then act as arbitrators to review both sides and see if the deduction was fair. Sound highly unlikely it was. If this is the case then will have 7 days to return the rest. I am assuming your contract did not state a timeframe for deposit return. ...



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