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Jun 10,2017
Minithumbdown
By:
Jun 10,2017
2 people found
this helpful
Saw a house marketed by them and made an offer. The agent called back and told us the competitor's offer (not sure why they were allowed to do so) and asked us to offer higher. We did and offer was accepted with a promise that the marketing would stop. However the adverts stayed and they even put up a big for sale sign (they didn't put up the post when our offer was accepted). They were rushing us for AIP and solicitor's details while the marketing was certainly going on. Then 2-3 days later the...
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Was this helpful? Yes
Jun 10,2017
Minithumbdown
By:
Jun 10,2017
2 people found
this helpful
Terrible estate agents. Left hand doesn't know what the right hand is doing as they are unable to communicate effectively as a company. Very unprofessional too! Never met a company that cares so little about their clients. I have had one problem after another with this company, have been round and round in circles about a matter of issues and have urged my landlord to change estate agents as it makes me reluctant to rent the property for another year. IF POSSIBLE AVOID THIS ESTATE AGENT!...
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Comment on agent fees
Terrible fees - I know they are overpriced because when I challenged them I was given a £100 refund straight away.
Was this helpful? Yes
Jun 09,2017
Minithumbdown
Katie Office Manger
All Staff
By:
Jun 09,2017
2 people found
this helpful
I would give Zero stars if I could. I have never dealt with such a poorly ran company. No one communicates with each other or checks messages from their clients and if they do they rarely get back to you and wwhen they do it's at a point when it's gone passed the point of a reasonable time for example my boiler had gone off and I tried contacting them and it was three days later when they contacted me and told me to fix it. I expanded my landlord to come out and he agreed with me that it should...
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Comment on agent fees
Bad. Like a lot of agents their fees are unreasonable
Was this helpful? Yes
Jun 01,2017
Minithumbdown
By:
Jun 01,2017
3 people found
this helpful
The communication skills are shocking, either no call back, get the answer machine in office hours, wait weeks for repairs to be done and passed on to other companies to do their job for them, so unprofessional....
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Was this helpful? Yes
Jun 01,2017
Minithumbup
Emma Braim
Emma Braim
By:
Jun 01,2017
1 people found
this helpful
Really pleased with the result that Bridgfords achieved with selling our shop/cafe and apartments recently. They were proactive, easy to deal with, and knowledgeable about the current housing and buyers situations. We have recommended them to our friends, and cannot speak highly enough about them...
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Comment on agent fees
The fees were very reasonable compared to Christies who were also selling this property for us, who achieved no viewings in a year!
Was this helpful? Yes
May 15,2017
Minithumbup
All branch
By:
May 15,2017
0 people found
this helpful
Wow...just wow what an absolute disgrace this company are, good friday of 2017 i was asked to take in some documents including bank details in order to log a claim to receive my deposit back, i left work early to ensure i could get to the brach in time before they shut ( claiming they had a meeting at 12.30 onwards). One of the staff i had spoken with took all my documents and checked them to ensure all was correct, i was promised that i would get the deposit back within 5 - 10 working days. Due...
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Comment on agent fees
Shockingly bad
Was this helpful? Yes
May 13,2017
Minithumbdown
By:
May 13,2017
1 people found
this helpful
My mother recently sold her house through Bridgfords Darlington branch. Astronomically high fees for a terrible, lazy, abysmal so called service. Disgusted and dismayed. No stars for this place....
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Comment on agent fees
Terrible
Was this helpful? Yes
May 03,2017
Minithumbdown
By:
May 03,2017
1 people found
this helpful
If I couldn't give them no start I would! The agency is all about taking money and fast. They don't care about the tenant at all. I view the property twice and both times they mentioned that fridge and washing machine are including. The previous tenants left the house beyond dirty and I was informed it was my responsibility to clean it! The oven wasn't working and the reply i got was 'leaving without oven is doable'. If you hear Bridgfords run!...
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Comment on agent fees
Bad
Was this helpful? Yes
Apr 23,2017
Minithumbdown
By:
Apr 23,2017
2 people found
this helpful
Rented a flat from Bridgefords for just under two years. Their fees were extremely high and they did nothing to warrant them. Clearly the whole company is run on the basis of only doing things if people are shouting about them. Communication was consistently awful and their new app for fixing issues in the property completely failed as they never responded to them...
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Comment on agent fees
Bad. Very expensive for the area
Was this helpful? Yes
Apr 17,2017
Minithumbdown
Susan
By:
Apr 17,2017
0 people found
this helpful
I asked to view a rental property , I had no call back to arrange it and now all of a sudden the property has been let within a week of my enquiry. It seems strange I never got a call back and now it has been let , obviously it was set up already for someone . I should at least have had a call out of manners to say it was not available. I will not be using this company at all and I will not be recommending it to anyone. Disgraceful non exsistent customer service...
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Comment on agent fees
Bad
Was this helpful? Yes
Apr 13,2017
Minithumbdown
By:
Apr 13,2017
1 people found
this helpful
The property repair office is closed on a Saturday afternoon which is less than ideal. The ensuite had a macerator unit which we thought was faulty due to disgusting smell & noise, apparently not. We never used the toilet because of the smell but would flush it when cleaning, when the toilet overflowed with faeces, the office told us to use a sink plunger to unblock it or we would have to pay for a plumber. Luckily my partner sorted it out & I had to actually leave the house. We were lef...
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Comment on agent fees
Paid for a tenancy that was never signed by the landlord or confirmed by them. Not really sure what we paid for?
Was this helpful? Yes
Apr 09,2017
Minithumbdown
By:
Apr 09,2017
2 people found
this helpful
Bridgfords did not do any of the work promised. I had to write the description for the house, then they still managed to get it wrong on rightmove and zoopla and the floor plan they got wrong too. I had to ask them to put up a for sale sign, I had to ask them to change it to 'sold' when the house was sold. The worst thing was that they agreed with us that we would pay them 0.85% of the sale price WITHOUT VAT added but then during the process they tried to add VAT to the fee. Even after assuring ...
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Was this helpful? Yes
Apr 04,2017
Minithumbdown
By:
Apr 04,2017
4 people found
this helpful
I will never recommend Bridgfords to anyone. They are very fast to take your rent but slow to sort out any issues. When you talk to them about any issue they promise to talk to the Landlord but never do - We only had our boiler fixed because we spoke to the Landlady directly. Finally, when you are about to move out they come up with false and petty claims during the checkout inspection just so they have a reason to keep your full or a large portion of your deposit. From reading other reviews, ...
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Comment on agent fees
The reference fee was unnecessary.
Was this helpful? Yes
Mar 24,2017
Minithumbup
jane catterall
By:
Mar 24,2017
1 people found
this helpful
I was a buyer, Jane Catterall was exceptional. From day one she kept me informed of progress. Nothing was to much trouble.more helpful than the solicitor. Jane printed documents for me, brought them round to my home for me to sign, as I have no printer. She took away the stress, when it came to transfer the money she very kindly went out of her way to take me to the bank as I don't drive. Always rang back straight away, she is outstanding, when I have rung the office all the staff have been very...
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Was this helpful? Yes
Mar 20,2017
Minithumbup
Lee johnson
By:
Mar 20,2017
0 people found
this helpful
When purchasing our own property used Lee at countrywide mortgage services to get a mortgage. Took all the stress and pressure of finding the best deal to suit our needs. Happy in our new home, thank you...
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Comment on agent fees
good
Was this helpful? Yes
Mar 20,2017
Minithumbdown
By:
Mar 20,2017
2 people found
this helpful
They are the worst. They cannot do their job. Very ignorant. They have cancelled a viewing over 3 times for different properties on the day of viewing. And when I told them this is not the first time.. they had the adaucity to say atleast you haven't left the house. And the worst part is they arrange appointments with financial advisors and keep forcing you to attend. Frankly the appear to be an elaborate but poorly conducted scam....
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Was this helpful? Yes
Mar 14,2017
Minithumbdown
By:
Mar 14,2017
2 people found
this helpful
Happy to take rent but took over a year to rectify maintenance issues, Looking forward to bringing small claims action and shaming these slum landlords....
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Was this helpful? Yes
Mar 14,2017
Minithumbdown
By:
Mar 14,2017
1 people found
this helpful
When we tried to withdraw an offer on a house we were pressured and made to feel guilty to try and make us go through with the purchase. Highly unprofessional....
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Was this helpful? Yes
Mar 13,2017
Minithumbup
Alex Widdup
By:
Mar 13,2017
0 people found
this helpful
A big thank you to Alex at Bridgfords Halifax for all your help in the preparation and marketing of my parents property leading to a very successful sale at auction. Your communication was great, keeping us informed at all times. Your approachable, friendly, professional manner made us feel at ease. We would have no hesitation in recommending/ using you and your company in any future property sales....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 10,2017
Minithumbup
Jamie Williams
By:
Mar 10,2017
0 people found
this helpful
Throughout the whole process of moving house, Jamie at Bridgfords was extremely supportive, ensuring lines of communication remained open with the buyers and other agencies plus assisting with any queries I may have had....
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Was this helpful? Yes
Mar 08,2017
Minithumbdown
By:
Mar 08,2017
0 people found
this helpful
Booked a viewing for a house purchase today - agent didnt show - Office closed on calling. Glad they're not selling my property. Took the afternoon off work to be there on time....
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Comment on agent fees
N/A
Was this helpful? Yes
Mar 06,2017
Minithumbup
Lee johnson
By:
Mar 06,2017
1 people found
this helpful
Bought my first house in March 2017. Many thanks to Lee at Bridgford's in Halifax who went the extra mile and beyond! Lee was very helpful and supportive and overall superb throughout the whole process. From day one, everything was explained to me clearly and Lee removed away any stress. This was kept simple by giving me the best options with honest advise for me to decide what's best for me and my family. I had my mortgage done at Bridgford's by Lee apart of Countrywide Mortgages. Count...
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Comment on agent fees
Excellent
Was this helpful? Yes
Feb 20,2017
Minithumbdown
By:
Feb 20,2017
3 people found
this helpful
We've almost at the end of our 1 year tenancy, which has been fraught with issues. Considering the huge fees charged by Bridgfords, you'd expect some level of customer service. Unfortunately this isn't the case. The final straw was being locked out of our flat on a Friday after work, with no one answering the phones in the office, nor assisting with a locksmith etc. Currently out of pocket with not even an apology. Abysmal. They will take weeks to respond to problems, and it's half-hearted when ...
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Comment on agent fees
Hugely inflated!
Was this helpful? Yes
Feb 16,2017
Minithumbdown
By:
Feb 16,2017
1 people found
this helpful
Would never use Bridgfords again, It took over 2 months to get my deposit back, mainly because they created a dispute over the flooring, which they blamed on me, they also lied about when the flooring was laid, which scheme my deposit was protected under. It turned out the flooring was down to the previous tenant and was there when I started my tenancy, even though they claimed the flooring was brand new when i moved in...
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Comment on agent fees
Fees OK
Was this helpful? Yes
Feb 13,2017
Minithumbdown
By:
Feb 13,2017
1 people found
this helpful
Do not use this estate agent. They over valued the house and then dropped it very quickly. Their manager was unprofessional both by telephone and email. They didn't return calls and when expressing frustration, they were very rude. I would not recommend this company to anyone....
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Was this helpful? Yes
Jan 30,2017
Minithumbdown
By:
Jan 30,2017
1 people found
this helpful
The worst agents in Manchester. Never show up on time or ever. They have forgotten that they are service providers. They waste prospective tenants time as well as landlords' time. When the property is not rented eventually the landlord has to reduce the rent. It's not that property is not in good condition but rather they do not show up for prospective tenants. Be ware they are a bunch of losers...
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Comment on agent fees
They don't even turn up for appointments how could anyone state of the fees
Was this helpful? Yes
Jan 30,2017
Minithumbup
Jessica King
By:
Jan 30,2017
0 people found
this helpful
Jess at Bridgfords has made our experience so easy. Nothing is too much trouble. Always let's us know the up to date situation and keeps us informed. Her personality is infectious and we chose Bridgfords to manage our property because of Jess and no we are not related!...
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Comment on agent fees
Fair
Was this helpful? Yes
Jan 26,2017
Minithumbup
Gareth Davenport
By:
Jan 26,2017
0 people found
this helpful
Gareth was extremely conciencious in his efforts to assist us and worked very hard to meet our expectations he is a very friendly and goes out of his way to be helpful...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 18,2017
Minithumbup
Alex Widdup
By:
Jan 18,2017
0 people found
this helpful
All round excellent service from Alex and the team at Bridgfords. Alex was unfailingly helpful, professional and flexible which made buying my lovely flat a positive experience. I was particularly impressed by his prompt responses to enquiries and willingness to accommodate viewings....
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Comment on agent fees
Good value for money with no hidden extras - liked the one-stop approach too!
Was this helpful? Yes
Jan 12,2017
Minithumbdown
By:
Jan 12,2017
3 people found
this helpful
I would not recommend Bridgefords to rent a property from. The customer service is disgusting..they pass you from person to person and not one of them actually listen to you. Please do not rent with Bridgefords!!!!!!!! I dont even want to give them a star!!...
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Comment on agent fees
Disgusting fees
Was this helpful? Yes



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