Welcome to Bedrock

We are residential letting and managing agents covering the Pembrokeshire, Tenby, Saundersfoot, Pembroke, Pembroke Dock, Narberth, Kilgetty, Begelly, and Haverfordwest areas.

Whether you are a landlord seeking responsible, quality tenants for your property or a tenant searching for a home, we are here to help. Our experienced, professional, and friendly staff, combined with extensive local knowledge ensure that we provide a service which is second to none.

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Bedrock Home and Letting Agent

Hollyberry House,Old Welsh Road
SA67 8JN

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Properties for Sale
Properties to Rent

Areas covered
  • SA67
  • Pembrokeshire
  • SA70
  • SA71
  • SA72


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Agent Fees

Fees to tenants
Upon reserving a property, applicants will be required to pay our agency fee as follows:
First applicant: £75. Subsequent applicants and/or any guarantor: £75. These charges cover our referencing and admin costs. We do not charge VAT. These charges are non-refundable.

In addition to the above charges, you will required to pay a Holding Deposit (Reservation Deposit). This is usually a minimum of £100 Providing the tenancy goes ahead, this will be deducted from the first monthly rental and the tenancy deposit, which are due before you move in (see below).
In the event that the landlord declines to grant the tenancy, it will be refunded to you in full.
However the holding deposit will be non-refundable if you decide not to proceed for any reason, or if you fail to provide complete and accurate information in your application.

Landlord Fees

Find me a tenant service only £375

Full Management includes tenant find, Advert and
Admin £150
plus first 3 months 8%
10% ongoing.
Last updated at 10:24 AM 27/01/2016 by Nicola Dean

Complaints Procedure


We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
• We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.

• We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.

• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.

• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
01722 333 306
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 10:24 AM 27/01/2016 by Nicola Dean

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