0% lettings valuation accuracy
99% lettings fee satisfaction
Welcome to BedrockWe are residential letting and managing agents covering the Pembrokeshire, Tenby, Saundersfoot, Pembroke, Pembroke Dock, Narberth, Kilgetty, Begelly, and Haverfordwest areas.Whether you are a landlord seeking responsible, quality tenants for your property or a tenant searching for a home, we are here to help. Our experienced, professional, ...
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Welcome to Bedrock
We are residential letting and managing agents covering the Pembrokeshire, Tenby, Saundersfoot, Pembroke, Pembroke Dock, Narberth, Kilgetty, Begelly, and Haverfordwest areas.
Whether you are a landlord seeking responsible, quality tenants for your property or a tenant searching for a home, we are here to help. Our experienced, professional, and friendly staff, combined with extensive local knowledge ensure that we provide a service which is second to none.
A forward looking business based on traditional values, we always strive to be at the forefront of the property letting market, and invest much time and effort in ensuring that we are fully up to date with ever changing tenancy law and government legislation. Together with our attention to detail and conscientious attitude we have the experience, resources and skills to deliver the kind of services that landlords and tenants require.
Details of some of the properties we are currently instructed to let can be found on this website, together with essential information for both landlords and tenants, and a description of our services.
If you require any further information or advice please do not hesitate to contact us. We look forward to hearing from you.
We are residential letting and managing agents covering the Pembrokeshire, Tenby, Saundersfoot, Pembroke, Pembroke Dock, Narberth, Kilgetty, Begelly, and Haverfordwest areas.
Whether you are a landlord seeking responsible, quality tenants for your property or a tenant searching for a home, we are here to help. Our experienced, professional, and friendly staff, combined with extensive local knowledge ensure that we provide a service which is second to none.
A forward looking business based on traditional values, we always strive to be at the forefront of the property letting market, and invest much time and effort in ensuring that we are fully up to date with ever changing tenancy law and government legislation. Together with our attention to detail and conscientious attitude we have the experience, resources and skills to deliver the kind of services that landlords and tenants require.
Details of some of the properties we are currently instructed to let can be found on this website, together with essential information for both landlords and tenants, and a description of our services.
If you require any further information or advice please do not hesitate to contact us. We look forward to hearing from you.
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Latest Reviews
View all Reviews 1
4th Jul 2018
reviewed by 'Happy'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 99% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- SA67
- Pembrokeshire
- SA70
- SA71
- SA72
Address
Hollyberry House,Old Welsh Road
Stepaside,Narberth
Pembrokeshire
SA67 8JN
01834820480
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Members of
Rankings
Latest Properties
No Properties
Jul 04,2018
Jul 04,2018
0
people found
this helpful
this helpful
My wife and I recently re-located from Hertfordshire to South Wales and found a lovely flat to rent through Bedrock Lettings. Our agent Ann was friendly, competent and always available to answer my (probably annoying and stupid) questions. During a normally very stressful process I ...
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Comment on agent fees
I do not remember being outraged at the agents fees so they must be pretty reasonable.
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Apr 09, 2019
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Thank you for your lovely review. I hope you are enjoying your new home. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
IN HOUSE COMPLAINTS PROCEDURE FOR BEDROCKLETTING
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
• We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 10:24 AM 27/01/2016 by Nicola Dean
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
• We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
