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Properties for sale
Properties for rent
Mar 28,2017
Minithumbdown
By:
Mar 28,2017
0 people found
this helpful
We have had our property on the market with them for nearly a year . Jonathan was excellent but left after a while. We became very disappointed with the branch as they failed to attend meetings that they had arranged and all they could say was reduce your price over the phone - without even visiting our property. Having given notice we still have the board and the property is still on rightmove ! They haven't even acknowledged our notice...
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Comment on agent fees
Fortunately none charged as house not sold with them
Was this helpful? Yes
Mar 16,2017
Minithumbdown
By:
Mar 16,2017
1 people found
this helpful
Although staff were friendly.... I was disgusted that I received a further two pairs of my house keys AFTER the completion date! (Following a very long drawn out poor service from their own solicitors!). No end of issues with Conveyancing Direct. I wanted to know why the staff member had to drive to get my keys I was due to be given, as when I went into branch to my astonishment the keys were not there! I asked for some basic information which contradicts the note I received in the post from the...
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Mar 10,2017
Minithumbup
Joseph Bignell
By:
Mar 10,2017
1 people found
this helpful
Joseph has been brilliant and made our application and move as swift and easy going as possible. He provides any requested information in a timely manner and is polite and very helpful, as are other agents at the branch that I have spoken to in the process. I would highly recommend Ashley Adams in Derby, the service is outstanding, especially compared to previous letting agencies. Thanks Joe!...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 03,2017
Minithumbup
Joseph Bignell
By:
Mar 03,2017
0 people found
this helpful
Great service - friendly and efficient - did exactly what they promised. Would recommend to anyone looking to rent a property in and around Derby....
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Comment on agent fees
Fees were ok - (no-one likes fees!) but they were fine.
Was this helpful? Yes
Dec 08,2016
Minithumbup
Viraj Patel
By:
Dec 08,2016
0 people found
this helpful
I've had my property managed by Ashley Adams for a number of years and have always recieved excellent customer service especially from Viraj Patel. You can be assured of recieving great service at all times....
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Comment on agent fees
Fees charged are very reasonable and very competitive compared to other local agents.
Was this helpful? Yes
Nov 03,2016
Minithumbup
Matthew Bulleyment
By:
Nov 03,2016
0 people found
this helpful
My property was advertised within hours of the valuation appointment. I was kept informed regularly of progress on viewings. The reference checks was done quickly and the tenant moved in within a week of viewing the property. The only slight delay was on the contract signature, where a clause needed to be removed. Again this was dealt with on the same day in a matter of a couple of hours. Good speedy service....
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Sep 06,2016
Minithumbup
Nicola Jones
By:
Sep 06,2016
0 people found
this helpful
With it being the first time I have moved into a property I was apprehensive about the process but with Nicola the process was a breeze and quite enjoyable. She was very approachable and kept myself and my partner informed every step of the way. All in all Nicola is an amazing estate agent who is professional but above all a genuinely great person and represents Ashley Adams in the best way possible and has made me a customer for life!....
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Comment on agent fees
Her fees were very fair and worth it.
Was this helpful? Yes
Aug 23,2016
Minithumbup
Nicola Jones
By:
Aug 23,2016
0 people found
this helpful
Incredibly pleasant person, as well as being thorough and concise with all the serious stuff! Replies to important emails quickly, and helped me sort out stuff I wouldn't of thought of immediately e.g. contents insurance...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 14,2016
Minithumbup
Nicola Jones
By:
Aug 14,2016
0 people found
this helpful
A friendly, approachable yet professional manner. Her personality and positivity radiate from her and this, alongside her capabilities, ensured we felt we were getting a high quality service....
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Jul 22,2016
Minithumbup
Matthew Bulleyment
Nicola Jones
By:
Jul 22,2016
0 people found
this helpful
This agent is fantastic, by far the best I have ever dealt with. They make everything very easy and offer a superb service. Highly recommended....
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Comment on agent fees
ok
Was this helpful? Yes
Jul 01,2016
Minithumbup
Joseph Bignell
By:
Jul 01,2016
0 people found
this helpful
Fantastic service! Joseph was really helpful throughout and quick to respond to any queries we had. Big thank you to all....
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Jun 06,2016
Minithumbup
Nicola Jones
By:
Jun 06,2016
0 people found
this helpful
Nicola has been amazing, very professional, organised and most of all very helpful. My rental property was advertised on Right Move within 2 hours of me meeting Nicola and an offer made on the property within a couple of days. Their on line document signature system is easy and saves time. I will definitely be using Ashley Adams in the future. Thankyou for all your help...
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Was this helpful? Yes
Apr 25,2016
Minithumbup
Charlie Howe
By:
Apr 25,2016
0 people found
this helpful
Ashley Adams have done a great job in letting my property quickly compared to other agents I have used in the past and at a great price. Charlie Howe, my key point of contact, went out of her way to ensure a fast let and has keep my fully informed throughout the tenant finding process. I would highly recommend Ashley Adams in terms of professionalism, great value and achieving results. Thank you Charlie....
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Comment on agent fees
Execellent
Was this helpful? Yes
Apr 15,2016
Minithumbup
Nicola Jones
By:
Apr 15,2016
0 people found
this helpful
We recently rented a property from Ashley Adams and Nicola was our letting agent. 10 out of 10 service, she was absolutely fantastic, we ran into multiple problems with moving out and she sorted them immediately. Would definitely use Ashley Adams again, she's a credit to the company!...
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Comment on agent fees
Reasonable fees, no problems
Was this helpful? Yes
Mar 19,2016
Minithumbup
Charlie Howe
Matthew Bulleyment
By:
Mar 19,2016
0 people found
this helpful
best agent in derby and would recommend to my friends. matt and Charlie helped with everything I needed from the first viewing up to the day of moving in. very fast and efficient from day one....
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Comment on agent fees
fees ok
Was this helpful? Yes
Mar 19,2016
Minithumbup
Matthew Bulleyment
By:
Mar 19,2016
0 people found
this helpful
I have received excellent service from Ashley Adams as a landlady for a rental property. From start to finish they have been helpful and comprehensive in their approach. I found that their potential pricing of my property was in keeping with other agents on the market but that their attitude far surpassed the others. The overall approach is professional and helpful and Matthew especially was helpful with his advice and the speed at which everything was arranged. Overall, I would not hesitate to ...
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Comment on agent fees
Found to be reasonable and in keeping with other agents in the locality.
Was this helpful? Yes
Mar 18,2016
Minithumbup
Charlie Howe
By:
Mar 18,2016
0 people found
this helpful
Charlie was efficient and friendly. She moved quickly to secure the agreement. Very satisfied. I will be able to move quickly into the property I saw only last week....
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Feb 24,2016
Minithumbup
Charlie Howe
Matthew Bulleyment
By:
Feb 24,2016
0 people found
this helpful
From initial enquiry we have been dealt in both a professional and courteous manor. Matt was our original point of call and helped us most efficiently to find all the answers to our questions. Charlie then took over and has been a pleasure to deal with. She was sympathetic to our personal circumstances and worked with the Landord to help find a solution. We will most definitely recommended Ashley Adams....
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Feb 17,2016
Minithumbup
Charlie Howe
By:
Feb 17,2016
0 people found
this helpful
Very fast and professional service. Charlie was very helpful and a genuine nice person who made the process hastle free. It was all turned found really quick and I would recommend Ashley alAdams to a family or friend....
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Comment on agent fees
Seemed ok, not sure what other companies offer.
Was this helpful? Yes
Jul 17,2015
Minithumbup
Zara Frobisher
Ashley Adams
By:
Jul 17,2015
0 people found
this helpful
Zara was particularly helpful during the viewing and application process. I would definitely recommend dealing with her. She was very pleasant and approachable. However, when we came to moving into the new property Zara was on holiday. During moving in we found there were security locks on the second outer door of the conservatory. We needed the doors open to get the sofas through so we called the office to ask if there were additional keys. The person I dealt with (not sure whether she sa...
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Was this helpful? Yes
Jul 16,2015
Minithumbup
Laura Hogan
Nicola Jones
By:
Jul 16,2015
0 people found
this helpful
I found both Laura and Nicky very professional but acted with a personal touch. They made the letting of my property very easy and made themselves available to answer any queeries that I had and kept me informed at all times. They are a credit to your company....
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Jul 16,2015
Minithumbup
Matthew Bulleyment
Nicola Jones
By:
Jul 16,2015
1 people found
this helpful
Really good service, not rented a property before. Explained it really well. They were really helpful along the whole process...
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Jul 15,2015
Minithumbup
Nicola Jones
By:
Jul 15,2015
0 people found
this helpful
I have dealt with Nicola at Ashley Adams on all my buy to let properties and she is superb :) Holly in sales has also been super helpful in finding me properties to purchase. *****5 stars for these guys :)...
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Mar 25,2015
Minithumbup
Adam Broadwell
Matthew Bulleyment
By:
Mar 25,2015
0 people found
this helpful
In moving to Derby I approached the Ashley Adams branch about a property they were advertising for rent that I had found on Rightmove. From the initial phone call to discuss the property through to the final check out process all of the staff at Ashley Adams have been proffessional and very helpful. In partucular Adam Broadwell who helped us during the viewing and rental set up, he was very helpful with providing informaiton and answering all of our questions. During the rental the minimal issue...
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Comment on agent fees
The fees are competitive and reasonable for the area.
Was this helpful? Yes
Mar 19,2015
Minithumbup
By:
Mar 19,2015
0 people found
this helpful
Smart and professional manner. Very informative and answered all questions I had. Explained everything in detail , very happy customer , would use again....
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Mar 06,2015
Minithumbup
By:
Mar 06,2015
0 people found
this helpful
As a landlady I regularly use Ashley Adams to help me find a tenant. Their fees are reasonable and they are always very attentive. They are very good at what they do, and have always found me a new tenant in a short period of time....
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Was this helpful? Yes
Feb 12,2015
Minithumbup
Sammy-Jo Thompson
Matthew Bulleyment
By:
Feb 12,2015
0 people found
this helpful
We moved to Ashley Adams from another Derby agency due to very poor service and Ashley Adams haven't let us down. Despite a more than normally complicated tenancy change, Sammy-Jo was professional and dedicated throughout. Any issues were resolved quickly, providing great customer service. Matt was also available to do likewise in Sammy's absence....
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Was this helpful? Yes
Dec 04,2014
Minithumbup
Sammy-Jo Thompson
By:
Dec 04,2014
0 people found
this helpful
Sammy Jo was extremely helpful, polite and professional at all times. She took on board constructive feedback and continued to provide me with an excellent service. After 6 weeks, I had a tenant. Sammy kept me updated at all times and I'm very grateful....
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Was this helpful? Yes
Dec 04,2014
Minithumbup
Sammy-Jo Thompson
By:
Dec 04,2014
0 people found
this helpful
Sammy Jo Thompson dealt with the letting. She was very polite and courteous throughout. All my requests were dealt with professionally and quickly. Communication was always returned promptly and the whole process was made very easy. I would definitely recommend her and the Irongate branch to other landlords....
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Was this helpful? Yes
Dec 04,2014
Minithumbup
Sammy-Jo Thompson
By:
Dec 04,2014
0 people found
this helpful
Extremely happy with the services provided, Ashley Adams made renting an enjoyable experience, I would 100% recommend Ashley Adams for anybody looking for a quick easy and stress free experience....
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Comment on agent fees
I was happy to pay all fees requested as I thought they were very fair and worth the money.
Was this helpful? Yes
Oct 27,2014
Minithumbup
Sammy-Jo Thompson
By:
Oct 27,2014
0 people found
this helpful
From start to finish Sammy-Jo was very helpful and guided me through the process of finding a place in an area I wasn't familiar with at all. Overall, my impression of Ashley Adams from first inquiry to move in and follow up has been fantastic. Thanks Sammy-Jo!...
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Oct 15,2014
Minithumbup
By:
Oct 15,2014
0 people found
this helpful
Very speedy and thorough process. Made extra efforts to accommodate us for extra viewings as I was not able to view at the first appointment, and also when we needed to take measurements etc. definately the easiest letting agents I have dealt with as everything was done quickly, on time and with no fuss....
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Oct 11,2014
Minithumbup
Emily Hancock
By:
Oct 11,2014
0 people found
this helpful
Emily was fantastic. She kept us informed throughout the process and was always on the end of the line if we needed her. She was really good at getting in contact with me and my partner even though we are not the best at answering our phones. On the day of the move, there was a delay due to a gas inspection being carried out and some paper work issues but Emily made sure we could still move in and went above and beyond to make sure our moving in date wasn't effected, as we had both taken the ...
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Oct 10,2014
Minithumbup
Sammy-Jo Thompson
By:
Oct 10,2014
0 people found
this helpful
From the initial viewing right through to getting the keys Sammi was extremely professional and friendly, after having problems with previous agents I was so pleased at how quick and easy the process was. Sammi was especially good with my 3 year old, chatting to her while we measured up etc, making like much easier. I also dealt with Matthew whilst paying fees and he was equally nice. I have been really happy with Ashley Adams and wouldn't hesitate to use them again...
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Comment on agent fees
I have never had to pay an inventory fee before, and over β€š£200 is alot of money, especially as he forgot us and we got the keys a day late because of this, although I understand a third party is used, this is no reflection on Sammi
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Oct 02,2014
Minithumbup
Sammy-Jo Thompson
By:
Oct 02,2014
0 people found
this helpful
I recently signed a contract for a property through Ashley Adams. In what seemed to be a never ending series of complications, Sammy Jo did everything she possibly could to get me into the property! Needless to say, I received an excellent and friendly service and would highly recommend Ashley Adams!...
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Sep 26,2014
Minithumbup
Sammy-Jo Thompson
By:
Sep 26,2014
0 people found
this helpful
We had to find a house to live in during the university terms and we left it until September to start looking. Sammy met us at the house we had arranged to view and as we needed a quick turnaround, we completed a lot of the admin stuff on the same day. A week later - albeit a few complications on our part - we had the keys to the house and was moved in! Sammy solved every issue we had. Excellent service, friendly staff and quick service, would thoroughly recommend....
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Sep 25,2014
Minithumbup
By:
Sep 25,2014
0 people found
this helpful
The staff at Ashley Adams have been wonderful! They are friendly, efficient, and helpful. So far its been the best experience we've had in dealing with lettings agents...
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Sep 24,2014
Minithumbup
Sammy-Jo Thompson
By:
Sep 24,2014
0 people found
this helpful
Excellent service. I had a very short amount of time to get everything sorted and Sammy sorted out several house veiwings to my criteria immensely fast. Would highly recommend....
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Sep 24,2014
Minithumbup
By:
Sep 24,2014
0 people found
this helpful
No complaints. Helpful, approachable and friendly staff. Quick to respond to queries and also provided answers to any questions asked....
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Sep 19,2014
Minithumbup
Sammy-Jo Thompson
By:
Sep 19,2014
0 people found
this helpful
My experience was amazing with Ashley Adams! Sammie was great! I booked in to view the house Sammie was there on time showed the house thoroughly and answered every single question I had, and also updated me on the property which was Brilliant. All my paper was easy to go through and if I wasn't available to the talk I was always sent an email and a voice message to explain anything I needed to know. Sammie was Brilliant with the whole process and the other tenants are also extremely impressed w...
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Sep 06,2014
Minithumbup
Emily Hancock
By:
Sep 06,2014
0 people found
this helpful
It has been a pleasure dealing with your estate agents. Everything has been made as easy as possible for us, from forms emailed to colour coded keys! We have always been dealt with in a polite and friendly manner and even if a problem occurred it was dealt with quickly and without me feeling blamed. Thanks!...
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Aug 14,2014
Minithumbup
Sammy-Jo Thompson
Matthew Bulleyment
By:
Aug 14,2014
0 people found
this helpful
I found using Ashely Adams to help find a flat for me was a very good decision, I would describe The whole process and easy and very painless which I know from experience is not the case in A lot of other letting agents. All the staff I dealt with were very professional, knowledgeable and Helpful especially Sammy and Matt, because of these reasons I would definitely use them again Should the need arise!...
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Aug 11,2014
Minithumbup
Matthew Bulleyment
By:
Aug 11,2014
0 people found
this helpful
As a professional landlord for approx 12 years, I wanted to move away from student lettings to residential, more secure lets. I canvassed a couple of estate agents in Derby to choose the most appropriate organisation to handle our rental portfolio. Mathew impressed me with his enthusiasm, and professionalism. His team certainly backed this up. Within a couple of weeks we had several viewings and now have both properties let to long term tenants. Adam and Amanda gave me regular feedback an...
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Comment on agent fees
Excellent value for money.
Was this helpful? Yes
Aug 06,2014
Minithumbup
By:
Aug 06,2014
0 people found
this helpful
It is usually very easy to contact the person you need to speak with. Always very professional and response times are usually very fast. They have re-let our property a number of times and have always given very sound advice on target rents, as a result the property has always been let with minimum void periods....
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Comment on agent fees
Very reasonable. We have another rental property in Woking Surrey and the agent there charges much higher rates (for everything).
Was this helpful? Yes
Aug 04,2014
Minithumbup
Adam Broadwell
Matthew Bulleyment
By:
Aug 04,2014
0 people found
this helpful
The service was excellent. All staff, especially Adam and Matthew, were friendly and helpful. I had a difficult time with my property prior to switching to Ashley Adams and I have had no regrets. ....
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Comment on agent fees
A bit pricey but i\'m sure all the agents charge the same.
Was this helpful? Yes
Aug 04,2014
Minithumbup
By:
Aug 04,2014
0 people found
this helpful
Charming and helpful and in regular contact. Accepting of different circumstances of prospective tennant. Easy to get hold of and always returned calls. Would reccommend the agent again although slightly disappointed with the state of the property on moving in....
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Comment on agent fees
High fees but no more so than any other agent.
Was this helpful? Yes
By: Manager
Aug 06, 2014
View all comments (1)
Good morning and thank you for your review. Can you please e-mail me at: derbylettings@ashleyadams.co.uk with the property address you are renting so I can look into this and why the property wasn't in the correct order when you moved in. Thank you ...
Jul 31,2014
Minithumbup
Sammy-Jo Thompson
By:
Jul 31,2014
0 people found
this helpful
Very pleased with the whole process. Samy was very helpful from the first viewing, and really made us feel as though our business was worthwhile. I had recently become self employed and she made sure that she gave me as much advice on how to prepare for the lettings credit check as possible, and even when we ran into some problems, she was right there to help. Very pleased with the service, and will definitely deal with Ashley Adams again....
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Jul 22,2014
Minithumbup
Sammy-Jo Thompson
Ashley Adams
By:
Jul 22,2014
0 people found
this helpful
After seeing this property advertised online I was very eager to view as soon as possible but the landlord was doing some work on the house, so when I was initially enquired it was unavailable for viewings. Sammy kept me in the loop each week and managed to get me in for a viewing on the first day it was available so we were one of the first to view it, even though it meant meeting her at the property after office hours. We even managed to meet the landlord who was at the property during our vis...
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Jul 18,2014
Minithumbup
Adam Broadwell
By:
Jul 18,2014
0 people found
this helpful
Adam was overall fantastic- of which is no over exaggeration! We viewed the house in February, and what with this house being the last we viewed of many we weren't feeling particularly optimistic before the viewing. On average we had spent 10 mins max. looking at other properties, but with this property we spent 40 mins talking to Adam, who answered all our questions truefully and explained everything we needed to do in full, therefore we knew exactly what to expect with letting this house. The ...
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Jul 17,2014
Minithumbup
Matthew Bulleyment
By:
Jul 17,2014
0 people found
this helpful
Matt who came to view the house and meet me was very professional and had clearly done some research on the area and that was what swung me to Matt aswell as his down to earth personality. From then on I have dealt with Adam ego I can't fault whatsoever, has been available and responsive to my every call and email and has ensured a very smooth move in and whole process. It's been no effort and that's what I wanted. Very impressed so far....
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Comment on agent fees
Reasonable and let my house for higher value than I thought would be achievable.
Was this helpful? Yes
Jul 17,2014
Minithumbup
Matthew Bulleyment
Adam Broadwell
By:
Jul 17,2014
0 people found
this helpful
Both Mathew and Adam have been very helpful, polite and courteous and both have a good sense of humour. I am impressed with the overall service I have received regarding finding tenants and letting my properties. Any questions have been dealt with promptly. I have found them to be competent and professional in their approach to work. I would have no hesitation in using Ashley Adams for any future properties that I purchase....
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Jul 17,2014
Minithumbup
Adam Broadwell
Adam Broadwell
By:
Jul 17,2014
0 people found
this helpful
The agent was good, showed us a house, got us a nice house. The only down side of the experience after with the paper work, it did seem very organized and it wasn't very clear of the cost in involved, more info would be amazing....
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By: Matthew
Jul 17, 2014
View all comments (1)
Hi Bob, thank you for your feedback. Could you please e-mail me at: derbylettings@ashleyadams.co.uk with which property you are currently renting and which of the fee's weren't clear so we can look to improve this. Regards ...
Jul 16,2014
Minithumbup
Adam Broadwell
By:
Jul 16,2014
0 people found
this helpful
Adam made the process of renting very smooth and painless from start to finish. He was approachable, reliable, friendly and very professional. Adam has kept in touch on a regular basis ensuring we knew all the details of what could and couldn't be achieved . This was followed with regular emails. A definite asset to Ashley Adams. In Adams absence i have also had dealings with Matt. This was also very positive and again professional with very good communication are all times....
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Jul 01,2014
Minithumbup
By:
Jul 01,2014
0 people found
this helpful
Adam was increadibly helpful from the first time I spoke to him. He quickly developed a great rapport with all 3 of us. He listened to us and understood what we needed, and then sorted us out with what we needed. Although, I'm sure, we are not the most organised household he has worked with; he kept the whole process very stress free and made sure we had everything we needed. I would like to highlight the exceptional salesman ship he showed when he saw how well reacted to the jacuzzi bath; b...
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Jun 26,2014
Minithumbup
Sammy-Jo Thompson
By:
Jun 26,2014
0 people found
this helpful
We have recently rented a property through Ashley Adams, and found them really helpful in going through all the paperwork and keeping us updated of what's happening. Sammy has been really helpful, including getting a very reasonable quote for house insurance for us. If she's been out on a visit the other staff are able to help and knowledgeable about what to do with any queries we've had. Communication (phone, email and in person) has been really clear, from first viewing the property up to actu...
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Jun 24,2014
Minithumbup
Adam Broadwell
By:
Jun 24,2014
0 people found
this helpful
I contacted Ashley Adams after my house had been on the market for 3 months with two other estate agents. There had been very limited interest, and I was receiving conflicting advice as to how best to improve the situation. The staff at Ashley Adams were very quick to understand my concerns and priorities, marketed the property quickly and efficiently, and gave me excellent advice as to how much rental income I could realistically expect from it. Without exception the staff were helpful and frie...
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Jun 06,2014
Minithumbup
Adam Broadwell
Laura Hogan
By:
Jun 06,2014
0 people found
this helpful
Really good service overall. Adam was a great help and made the whole process very easy, he answered all of my questions and responded quickly via email. Couldn't have asked for much more!...
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Jun 04,2014
Minithumbup
Adam Broadwell
Matthew Bulleyment
By:
Jun 04,2014
0 people found
this helpful
In the last 9 years, my husband and I have rented several properties in the UK. By far, this was the best experience we had with a letting agency. The agency seemed well organised and efficient, and the service was professional although friendly. Adam made all the difference; he did everything in his power to make us feel welcome to Derby (since we were relocating from another city) and treated us as if we were very special customers. He made sure all questions about the house were answered pr...
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Jun 03,2014
Minithumbup
Adam Broadwell
By:
Jun 03,2014
0 people found
this helpful
After a poor experience with a previous estate agents I called Ashley Adams with a rather negative view of the whole system. Then, to my delight Adam answered the phone and was straight on track with what I wanted. Not only was his quick, concise and thorough he was also pleasantly chipper and had no issues dealing with seemed like my ridiculous demands! Cannot fault the impeccable service and honest support. Extremely satisfied with Ashley Adams Derby....
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Jun 03,2014
Minithumbup
By:
Jun 03,2014
0 people found
this helpful
As soon as the previous tenant left AA recommended a rent review and promptly found a new tenant and at an increased rental. The actual property management is handled by a different body and we found some anomalies. For example the exit report said the property was clean but the entry inventory for the new tenant remarked on several dirty areas. In short AA sales efforts are good but there are question marks over the actual property management....
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May 22,2014
Minithumbup
Matthew Bulleyment
By:
May 22,2014
0 people found
this helpful
This was our first time letting out a property and we used Ashley Adams they provided a great service during our purchase of the property. We first contacted Matt for details on their letting service. Matt emailed me a very detailed guide with prices within an hour of me phoning him which I thought was excellent. We took other quotes but opted for Ashley Adams as we felt they were straight talking and would look after us. They also seemed very realistic with their rental valuation, providing bac...
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May 22,2014
Minithumbup
By:
May 22,2014
0 people found
this helpful
I dealt with many different agents while looking for a flat and Ashley Adams were by far the most professional and helpful. Adam was very helpful throughout the application/referencing process and made sure things went as quickly and smoothly as possible. Overall I'm very pleased with the service I received and would definitely recommend....
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May 15,2014
Minithumbup
Sammy-Jo Thompson
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May 15,2014
0 people found
this helpful
I was shown around by Sammy and I have to say she was the most pleasant person I have dealt with since looking for a property. She was professional and and courteous and answered all the questions I had. The process was quick and efficient and Sammy called me as promised. I would recommend Ashley Adams...
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May 08,2014
Minithumbup
Adam Broadwell
By:
May 08,2014
0 people found
this helpful
Adam was extremely helpful in finding us a house to rent. We were able to view our house very quickly and at times that were convenient to us. We had excellent communication throughout the whole process and were dealt with in a friendly but professional manner. We would definitely recommend Adam and the company to any prospective clients....
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May 06,2014
Minithumbup
Adam Broadwell
By:
May 06,2014
0 people found
this helpful
When I phoned to find out how much a tenant find would cost, the consultant (Adam) not only gave me the cost but also ran through the process for me. He offered to meet the following day by rearranging his diary. He was very helpful in advice regarding rent, other properties in the area rentals and explained further how the process worked. I signed up and within 4 weeks had a tenant. All staff I came into contact with were friendly and professional. A good service and would use again....
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Apr 22,2014
Minithumbup
Adam Broadwell
By:
Apr 22,2014
0 people found
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Superb service from Adam. Ran as smooth as clockwork. Very pleasant chap who couldn\'t have done any more to help....
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Apr 04,2014
Minithumbup
By:
Apr 04,2014
0 people found
this helpful
I can honestly say that the service that Ashley Adams has provided in the pursuit of Finding a tenant for my apartment has been impressive, and the way I have been kept informed and have my requests acted on immediately by the staff could not have been done more efficiently. I would not hesitate in using this very professional outfit once again....
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Apr 03,2014
Minithumbup
Adam Broadwell
By:
Apr 03,2014
0 people found
this helpful
The agency and more particularly the staff member, Adam Broafwell, whith whom I was in conduct during my property search in Derby, demonstrated an excellent commitment and reliability....
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Apr 02,2014
Minithumbup
Adam Broadwell
By:
Apr 02,2014
0 people found
this helpful
Adam was very good and told me all the in and out . He also so was very help ful and I would recommend him to other people he did a great job...
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Apr 01,2014
Minithumbup
Adam Broadwell
By:
Apr 01,2014
0 people found
this helpful
After finding the property online I rang the agent Ashley Adams and from that point onwards never been disappointed or dissatisfied. I rang and spoke to Adam Broadwell who was able to answer all of the questions I had about the property and we arranged a viewing within a short space of time. Following the viewing I was very interested in placing an application and as a result I am now letting the property. Adam has always remained professional and has been able to answer all of my questions or r...
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Apr 01,2014
Minithumbup
Adam Broadwell
By:
Apr 01,2014
0 people found
this helpful
Adam was extremely helpful in acquiring a tenant for our property and keep us fully informed every step of the way. Nothing was too much trouble and we are very pleased with the level of service we received...
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Mar 18,2014
Minithumbup
Adam Broadwell
By:
Mar 18,2014
0 people found
this helpful
Adam was able to quickly arrange a viewing and gave honest answers to questions. Any problems were efficiently resolved. Being new to renting Adam made everything easy and simple....
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Mar 18,2014
Minithumbup
Adam Broadwell
By:
Mar 18,2014
0 people found
this helpful
Adam was able to quickly arrange a viewing and gave honest answers to questions. Any problems were efficiently resolved. Being new to renting Adam made everything easy and simple....
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Mar 03,2014
Minithumbup
Adam Broadwell
By:
Mar 03,2014
0 people found
this helpful
This is the most professional agency I have ever dealt with. Adam has helped us every step of the way, and nothing was to much trouble. We had a quiery about some plumbing in the property and Adam had resolved within a few days even coming to the Property himself to take a look. All other colleagues at Ashley Adams have also been fantastic, polite, and very professional. Keep up the good work!...
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Mar 03,2014
Minithumbup
Ian
By:
Mar 03,2014
0 people found
this helpful
Ashley Adams at Irongate In Derby as a lan provided an excellent, efficient and professional service. My questions were answered and dealt with immediately through email and phone. Excellent communication made the process very easy and non-complicated. Communication was excellent making sure everything was going ok and I was happy with the results. An excellent team I would defiantly recommend....
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Feb 28,2014
Minithumbup
By:
Feb 28,2014
0 people found
this helpful
Steph was a pleasure to deal with throughout the whole lettings process. She showed us around the property and dealt with our application. When we had any questions - be that about Ashley Adams and how they work or stupid questions that we just needed clarifying, she was there at the end of the phone or on email....
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Feb 14,2014
Minithumbup
Adam Broadwell
By:
Feb 14,2014
0 people found
this helpful
Adam was helpful and well informed at every stage of the process. As I have not been involved in letting for many years he was patient and clear in explaining every aspect, stayed in touch regularly, but not in a hassling way. Overall very good service provided by Adam and any other staff at the branch....
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Feb 12,2014
Minithumbup
Adam Broadwell
By:
Feb 12,2014
0 people found
this helpful
I was offered a viewing of the flat I was interested in very quickly after I enquired at a time that suited me. The flat\'s previous occupant was in at the time, so I was able to ask her a few questions about it as well as the estate agent. The staff at Ashley Adams were helpful and friendly, and very prompt with getting the paperwork ready for me. My only criticism is the incorrect information given about how I should access the electricity meter for my block, which is in a separate building, a...
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Feb 11,2014
Minithumbup
By:
Feb 11,2014
0 people found
this helpful
Both agents provided immediate help or answers to any questions I had regarding the property. Everything was explained clearly and there was a friendly and informal, yet professional, approach used. My contents insurance was sorted out for me - without any pushiness to accept the offer. The whole process just was smooth and as stress-free as moving can ever be!...
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Feb 06,2014
Minithumbup
Adam Broadwell
By:
Feb 06,2014
0 people found
this helpful
Adam was very helpful and enthusiastic about finding someone to rent my property. He new I was very frustrated that the property had failed to sell by same agents. He kept me informed regularly of state of play and even rang to congratulate me after his holiday as it was let whilst he was away. I would definately recommend Adam should anyone ask....
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Feb 05,2014
Minithumbup
Adam Broadwell
By:
Feb 05,2014
0 people found
this helpful
Adam was extremely helpful throughout the whole process from viewing the property to letting it out. He was friendly and easy to approach if I had had any queries regarding the property and during the steps to letting it out he explained everything very clearly to me so I knew what to expect and when. He happily contacted the landlady if there were any questions I had prior to letting and also put me in contact with the right department when I moved in and had some questions re; the boiler etc...
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Jan 23,2014
Minithumbdown
By:
Jan 23,2014
0 people found
this helpful
Make you come in to \'qualify\' before putting in an offer, copying your personal docs, quite insulting! Not to mention unnecessary. They only want to sell you a mortgage (even when told one is already in place!) Avoid....
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What agent could do to change your mind?
Stop messing people around
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Nov 04,2013
Minithumbup
Stephanie Downing
By:
Nov 04,2013
0 people found
this helpful
My agent Stephanie Downing took care of my situation from the viewing to the moving in. She showed me the property and answered all the questions I had in a very kind and helpful manner always with a smile. She was also willing to help me when I was abroad understanding my needs and reassuring me with updates about any step of the process of my application. She is still supporting me about any queries I have and she makes me feel comfortable in this situation where everything is new for me (cit...
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Oct 24,2013
Minithumbup
Adam Broadwell
By:
Oct 24,2013
0 people found
this helpful
Adam attended the property to do my first house inspection, I found him to be a pleasant and courteous individual who was more that happy to answer any query\'s I had. He made the experience quite painless and I would be more that happy if he was to attend again. Regards Jose...
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Oct 16,2013
Minithumbup
Stephanie Downing
By:
Oct 16,2013
0 people found
this helpful
Our agent Stephanie Downing was amazing. Answered every question on our minds, dealt with all tenants equally and fair. Her fast positive approach made the process quick and easy for us. She is also providing brilliant after care. More Stephanie Downings would NOT be a bad thing....
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Oct 13,2013
Minithumbup
Adam Broadwell
By:
Oct 13,2013
0 people found
this helpful
Having dealt with many Letting Agents in the past both my wife and I are delighted with the service we have received with Ashley Adams so far. Adam Broadwell has been our sole point of contact and he has been superb from start to finish. Unlike many a Letting Agent I\'ve experienced in the past, Mr Broadwell is a highly efficient, diligent individual and his work has been thorough, accurate and swift and he is a credit to your company. Kind regards Robert Perry...
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Oct 12,2013
Minithumbup
Adam Broad well
Matthew Bulleyment
By:
Oct 12,2013
0 people found
this helpful
Matthew was extremely polite and helpful when i first contacted Ashley Adams and he went to a great effort to ensure we got the earliest possible viewing at the property we were interested in and gave us as much details and information as possible. Adam has been equally as helpful and was extremely thorough when showing us around the property. he has answered any questions we\'ve had and has put to rest any concerns we may have had. A stress-less and pain free experience which has resulted in u...
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Oct 11,2013
Minithumbup
Adam Broad well
By:
Oct 11,2013
0 people found
this helpful
Adam contacted me after I submitted a query online, even though I was looking 2/3 months in advance he was extremely helpful and arranged viewings on the one Saturday we were in the area. Although it was not his working day he arranged for a colleague to show us around the houses, unlike other agencies who refused to work with us. The move from Wales to England was quite a daunting thought at first as my partner and myself were not at all familiar with the area, however Adam has made the who...
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Aug 20,2013
Minithumbup
By:
Aug 20,2013
1 people found
this helpful
A professional company. Our property was let within two weeks of being on the market. They kept me informed of potential viewings and the process ran smoothly....
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Aug 16,2013
Minithumbup
By:
Aug 16,2013
0 people found
this helpful
Fantastic. After years with a slowwwww agent they had arranged viewings in 2 weeks during a period of renovation and then had it let and sorted within a month. Responded to emails really quickly and really helpful. Its a weight off my mind!...
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By: Ashley Adams
Aug 16, 2013
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Hi Beki, Thanks for the feedback. It's been a pleasure dealing with you and we look forward to a long business relationship. Regards, Ashley Adams Lettings ...
Aug 01,2013
Minithumbup
Yasmin Watson
By:
Aug 01,2013
0 people found
this helpful
After a very stressful few weeks being messes about by other local estate agents a friend recommended Ashley Adams. Within a couple of days we had found a suitable property. Due to work commitments I could not make scheduled viewing - Yasmin ensured the landlady knew we were interested and planned us a day around our convenience. Yasmin turned up in good time on the day of the viewing. She listened to all of our concerns and really put us at ease about relocating to a new city. Trust me this is ...
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Jul 24,2013
Minithumbup
Matthew Bulleyment
By:
Jul 24,2013
0 people found
this helpful
I found the staff, particularly Matthew, to be extremely helpful in finding a tenant. Their advertising clip with good photography roved effective in attracting immediate interest in my property. Their paperwork is easy to complete and I was able to complete the whole process by email. I would definitely recommend them....
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Mar 13,2013
Minithumbup
Yasmin Watson
By:
Mar 13,2013
0 people found
this helpful
My rental was quite urgent due to my imminent house sale and Yasmin and other staff not listed in your selection were really helpful and supportive when HomeLet created unnecessary delays. I am very grateful and appreciative of the time and effort and patience they displayed arranging my tenancy....
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Nov 08,2012
Minithumbup
Vicki Block
By:
Nov 08,2012
1 people found
this helpful
Hi! I would just like to take this opportunity to reiterate how happy I am with how my house move went with Vicki Block! Managing to sort all the documentation and arrange key collection was a breeze as I struggled with getting into the branch due to working long hours and outside of Derby! Vicki was patient and uncomplicated, and answered all my many questions! I would recommend Vicki and the rest of the team at Ashley Adams to anybody looking to rent/buy! Many thanks again!! ...
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Oct 19,2012
Minithumbup
Yasmin Watson
By:
Oct 19,2012
1 people found
this helpful
I cannot thank Yasmin at Ashley Adams enough for her professionalism and empathy in finding me a home for my family. It was a difficult time for me and Yasmin made it all so easy and stress free. Yasmin regularly contacted me to see if had found somewhere and contacted me when she found the house we have recently moved into. The whole process from viewing and confirming to moving in was quick and easy. Nothing seems too much trouble and all the staff I came into contact with at Ashley Adams wher...
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Oct 07,2012
Minithumbup
Matthew Bulleyment
By:
Oct 07,2012
1 people found
this helpful
Ashley Adams and matthew bulleyment are excellent in there handling of my Properties always getting the best tennents and prices for me,I would have no problem in recommending Them to anybody...
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Sep 14,2012
Minithumbup
Vicki Block
By:
Sep 14,2012
0 people found
this helpful
I just want to extend my gratitude to Vicky for helping me find my house. I\'ve never met such a helpful estate agent in all my experience with renting property & nothing was too much trouble. Thanks again Vicky...
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Sep 10,2012
Minithumbup
By:
Sep 10,2012
1 people found
this helpful
Ashley Adams were brilliant at finding me my perfect home! Id visited so many agents in the day I came into their office and whilst they had nothing at the time, they added me to their mailing list and kept in contact until the right thing came along. Happy to say that day came (and pretty quickly too) and now im living in my lovely new home. Thank you gain for all your effort :)...
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Sep 10,2012
Minithumbup
By:
Sep 10,2012
1 people found
this helpful
Went to Ashley Adams after chatting with one of the agents in person. Very reassuring and proactive with there support. Was willing to go the extra mile to ensure property safety, and happily offered Other approprite options in order for you to get the best out of the letting arrangement/ opportunity....
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Sep 03,2012
Minithumbup
Matthew Bulleyment
Ashley Adams
By:
Sep 03,2012
0 people found
this helpful
Service from Ashley Adams & Matthew Bulleyment was great, really made it easy for us to rent the property out with the comfort that a good tenant was identified, and the property managed professionally....
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Aug 31,2012
Minithumbup
Matthew Bulleyment
Annabel Clement
By:
Aug 31,2012
1 people found
this helpful
Great, courteous, expert knowledge, customer service which certainly sets them apart from other Estate Agents. The time between lets has been minimal, constantly kept informed of any issues,it has been a pleasure using Ashley Adams and will definately be using them for all future lets....
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Aug 21,2012
Minithumbup
Vicki Block
Yasmin Watson
By:
Aug 21,2012
1 people found
this helpful
It was a pleasure dealing with Victoria, Yasmin, Annabell and Matt of Ashley Adams re: the letting of my 3 bed Derby property. Each time I spoke with them, they were friendly knowledgeable and accommodating Β’Γ’β€šΒ¬Γ’β‚¬Ε“They understood the pressure I was under to refurb the property in short time, only contacting me when it was important and right to do so. A suitable tenant was found quite quickly and I am a happy landlord!...
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Aug 21,2012
Minithumbup
By:
Aug 21,2012
1 people found
this helpful
In true Irish fashion, I left finding student accommodation until the 11th hour. My prospective housemate and I walked through Derby city centre entering every estate agents we passed, only to be sent away rejected and dejected. Feeling quite disheartened, we happened upon Ashley Adams on Irongate, which by pure coincidence was due to be our last stop... we were ready to live in cardboard boxes down by the river (how bad can it be, right?!). However there was no need for the dramatics! ...
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Aug 09,2012
Minithumbup
By:
Aug 09,2012
1 people found
this helpful
We have been letting properties for over 20 years and this is the first time we\'ve ever felt the need to tell people about our experience with an Estate Agent. Great, courteous customer service which certainly sets them apart from other Estate Agents and we will definately be using them for all future lets. Thanks again...
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Aug 07,2012
Minithumbup
By:
Aug 07,2012
1 people found
this helpful
Both staff members we spoke to were courteous, and their advice and guidance was very helpful. They found tenants for the property extremely quickly (the first to view, rented) and the contract we have with Ashley Adams is very flexible....
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Jul 12,2012
Minithumbup
Yasmin Watson
By:
Jul 12,2012
1 people found
this helpful
My experience from start to finish with Yasmin at Ashley Adams was terrific. Unable to view the property myself due to distance and work commitments, Yasmin was very accommodating, allowing my parents to view on my behalf. The fact that Yasmin had personally been to the property allowed me to have a frank discussion, without any Β’Γ’β€šΒ¬Γ‹Ε“sales talk' which was refreshing. Yasmin was constantly in touch, keeping me informed of all the various steps, and providing an efficient bridge between...
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By: Yasmin
Jul 19, 2012
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Hi Alex, thank you for your comments. It was a pleasure assisting you and I hope you're very happy in your new home. ...
Jul 03,2012
Minithumbup
By:
Jul 03,2012
1 people found
this helpful
After being on the market with Derbys "number one agent" for several weeks I was feeling a little down hearted and frustrated with not having a tenant yet found. I contacted Ashley Adams & several other agents last week to try & help me & ultimately chose Ashley Adams. It was a breath of fresh air to have someone be upfront & honest with me with why my property hadnt let. A lick of paint & a small tweak in the rent was all that was needed & I am pleased to say I...
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By: Branch Manager
Jul 04, 2012
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Hi Steve, thank you for your comments. Regards, Matt, Vicki & Yasmin. ...
Nov 10,2011
Minithumbdown
By:
Nov 10,2011
1 people found
this helpful
We arranged to view a property with them at 10.45am, that time being arranged as we were viewing other properties before that, they left a message on our house phone at 10.02am to say we could no longer view it. Poor customer service. wasted our time would have thought if they wanted our custom in future they could have called first thing or met us out of courtesy!!!!...
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By: Branch Manager
Jun 20, 2012
View all comments (1)
I apologise for the delayed response and also that you were dis-satisfied with our service. Please be assured that we aim to meet all our customers needs, but unfortunately in this instance we were unable to carry out the viewing as an application had been received prior to the viewing and in the interests of fairness, all our property applications are based on a first-come first-served basis. Unfortunately the application would of come in on the morning of your viewing and the time we contacted ...
Aug 16,2011
Minithumbdown
By:
Aug 16,2011
0 people found
this helpful
Absolutley terrible, made an appointment to view a house that we were extremley interested in buying. We had spoken with the estate agent guy called Dominic, over a two day period. He didnt bother to turn up, after ringing three times asking where on earth he was, the guy turned round and said it doesnt look like he was coming. No phone call or nothing, it has put us off buying the house from them now. We had stood thee for 45 minutes waiting. We asked if someone could come down now to see us, n...
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What agent could do to change your mind?
Turned up, gave better customer service and as they had not turned up they could have made more of an effort to ensure we had another appointment
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Jun 19,2011
Minithumbdown
By:
Jun 19,2011
0 people found
this helpful
Do not trust Ashley Adams with your house keys, they LOST ours. A state agent who could not look properly into their clients house keys. They don\\\'t even know it not until the house viewing began when they could not produce our keys. It took weeks and tons of calls from us, finally we talked to the manager who have no idea what is going on. They do not understand the STRESS they put us through not knowing who would open our door in the middle of the night! RUBBISH !!!...
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May 06,2009
Minithumbdown
By:
May 06,2009
0 people found
this helpful
They were only interested in making sale and on talking to the buyer of our house they seemed to have been told lies and half truths to get them to buy. It would appear we lost out on the best deal becuase Ashley Adams were so desperate to sell....and were working on behalf of the buyer and not us who were actually paying the fee!...
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