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Derby, DE24
2.7/5, 14 Reviews
43% Recommended
50% sales valuation accuracy
0% letting valuation accuracy
100% sales fee satisfaction
33% letting fee satisfaction
No Description Found
"Aggressive Coercive..."
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1 Star Review
By : 'Lucky'
Services : Letting(As a Tenant)
Rent PCM : £450
Would you recommend ? : No
Postcode : NG15
Apr 3, 2023
People found this helpful0
Ashley Adams are the worse estate agents to deal with, they will not only try to coerce you to rent their beatdown properties using aggressive and dodgy tactics, they advert and sell but use deception and criminal tactics to take or like they would say “retain” money paid to them like an holding fee when renting or intend to rent from them, even if you did not sign any agreement with them. When you do decide to chase them for your money to be refunded to you, they either ignore your messages, ignore your calls and finally play dumb to you. Clear advice, do not deal with them on their dead beat properties they push and do not part with your money on their promises to fix an apartment they try to sell to you that is in a bad condition. Stay clear and look out for their aggressive coercive strategy for you to pay them holding fees, they will eventually lash and leech onto your money paid to them on professional terms on trust and won’t give it back to you when you come to the realisation that you can not possibly rent the deadbeat down property they push and try to sell you to rent from them.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 100% | £130,000 | £130,000 |
| Lettings | 0% | 33% | £450 | £850 |
Address
Ashley Adams
Capital House Pride Place, Pride Park, Derby, Derbyshire
DE24 8QR
01332 200700
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Ashley Adams Branches (View All 5)
Molly was fantastic ...
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5 Star Review
Molly
By : 'Tony'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : DE1
Nov 29, 2024
People found this helpful0
Molly was fantastic throughout our rental process great communication and more than helpful. A credit to Ashley Adam’s team. Thank... Read Full Review
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Tony said about Ashley Adams
Services : Letting( As a Tenant )Date: 29th Nov 2024
Molly was fantastic throughout our rental process great communication and more than helpful. A credit to Ashley Adam’s team. Thank you.
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Laurren came round to put a ...
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5 Star Review
Lauren
By : 'Paul'
Services : Surveying
Would you recommend ? : Yes
Postcode : DE23
Nov 27, 2024
People found this helpful0
Laurren came round to put a value on our property, very professional and lots of info. Avery good and well job... Read Full Review
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Paul said about Ashley Adams
Services : Surveying( )Date: 27th Nov 2024
Laurren came round to put a value on our property, very professional and lots of info. Avery good and well job done.
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No regard to your privacy ...
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1 Star Review
penny
By : 'Lisa'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : DE73
Jun 18, 2024
People found this helpful0
No regard to your privacy while they are responsible for the sale of your property, they let potential buyers into your house without gaining your permission or giving you warning, also terrible at responding and keeping you updated with complaints, avoid at all... Read Full Review
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Lisa said about Ashley Adams
Services : Sales( Prospective Vendor/Buyer )Date: 18th Jun 2024
No regard to your privacy while they are responsible for the sale of your property, they let potential buyers into your house without gaining your permission or giving you warning, also terrible at responding and keeping you updated with complaints, avoid at all costs
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Very ...
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1 Star Review
By : 'Crypto'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : DE1
Dec 12, 2023
People found this helpful0
Very unprofessional they get you committed and try to coerce you into taking apartment. Very very... Read Full Review
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Crypto Vibrant said about Ashley Adams
Services : Letting( As a Tenant )Date: 12th Dec 2023
Very unprofessional they get you committed and try to coerce you into taking apartment. Very very poor
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A complete ...
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1 Star Review
By : 'Samah'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : No
Postcode : DE1
Aug 7, 2023
People found this helpful0
Disappointed ! They will win you over before signing the contract but once you do, you are no longer a priority! We have moved in 3 weeks ago, they didn’t hand us a post mail key which is a necessity! What’s the point of getting a permanent address if you can’t get a ... Read Full Review
Comments (0)Disappointed !
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Samah Shehabi said about Ashley Adams
Services : Letting( As a Tenant )Date: 7th Aug 2023
Disappointed !
They will win you over before signing the contract but once you do, you are no longer a priority!
We have moved in 3 weeks ago, they didn’t hand us a post mail key which is a necessity! What’s the point of getting a permanent address if you can’t get a hold of your mail! A lot of things are pending because they just couldn’t care less about our situation. Moreover, we have been living without a fridge since we moved in although all appliances are included in the rent! We have informed them on the very first day we arrived, emailed and called every single person we have a contact with, filled every form and applied in every website they sent to us only to have nothing in return! Keeping in mind that we have visited their office twice with all the problems we are facing (am just mentioning two here) yet it was completely futile!
You would think that renting through an agency would bring you mind peace especially with relocating and all the stress that follows, yet you will find yourself more stressed, don’t have access to your mail and living without any food in the apartment! And the cherry on top is that the people who are supposed to help are giving you empty promises once a week. Well, maybe I have a better chance in them replying to my complaint here rather than emails, phone calls or even A PERSONAL VISIT TO THE OFFICE! Funny isn’t it ?
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Aggressive Coercive ...
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1 Star Review
By : 'Lucky'
Services : Letting( As a Tenant )
Rent PCM : £450
Would you recommend ? : No
Postcode : NG15
Apr 3, 2023
People found this helpful0
Ashley Adams are the worse estate agents to deal with, they will not only try to coerce you to rent their beatdown properties using aggressive and dodgy tactics, they advert and sell but use deception and criminal tactics to take or like they would say “retain” money paid to... Read Full Review
Comments (0)Was this helpful?:
Lucky said about Ashley Adams
Services : Letting( As a Tenant )Date: 3rd Apr 2023
Ashley Adams are the worse estate agents to deal with, they will not only try to coerce you to rent their beatdown properties using aggressive and dodgy tactics, they advert and sell but use deception and criminal tactics to take or like they would say “retain” money paid to them like an holding fee when renting or intend to rent from them, even if you did not sign any agreement with them. When you do decide to chase them for your money to be refunded to you, they either ignore your messages, ignore your calls and finally play dumb to you. Clear advice, do not deal with them on their dead beat properties they push and do not part with your money on their promises to fix an apartment they try to sell to you that is in a bad condition. Stay clear and look out for their aggressive coercive strategy for you to pay them holding fees, they will eventually lash and leech onto your money paid to them on professional terms on trust and won’t give it back to you when you come to the realisation that you can not possibly rent the deadbeat down property they push and try to sell you to rent from them.
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Amazing, thank you so ...
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5 Star Review
Matthew
By : 'Jo'
Services : Sales( As a Vendor )
Sold price : £130000
Would you recommend ? : Yes
Postcode : DE22
Nov 7, 2022
People found this helpful0
After spending months slowly losing faith in my house being sold I decided to swap agents and gave Ashely Adams a call…my only regret is that I didn’t use them in the first place!! Emily has been amazing from start to finish, explaining everything I needed to know, getting back ... Read Full Review
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Jo Hardy said about Ashley Adams
Services : Sales( As a Vendor )Date: 7th Nov 2022
After spending months slowly losing faith in my house being sold I decided to swap agents and gave Ashely Adams a call…my only regret is that I didn’t use them in the first place!! Emily has been amazing from start to finish, explaining everything I needed to know, getting back to me straight away, and making me feel less stressed about the whole situation. Within a day of my house being on the market I had 15 viewings (struggled to get one viewing previously) and I had offers to choose from. Updates have been constant, I know exactly what’s happening and anything I’m unsure of is immediately explained to me. The whole team at Ashley Adams are absolutely amazing. So friendly and very knowledgeable, I can’t recommend them enough. Don’t waste your time looking elsewhere just go straight to the professionals!! Thank you so much for restoring my faith in estate agents!
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Excellent service. Very ...
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5 Star Review
By : 'Matt'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : DE73
Nov 1, 2022
People found this helpful0
Excellent service. Very professional and made a complicated process much more smooth and easy. Would recommend to friends in process of... Read Full Review
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Matt Slater said about Ashley Adams
Services : Sales( As a Buyer )Date: 1st Nov 2022
Excellent service. Very professional and made a complicated process much more smooth and easy. Would recommend to friends in process of moving.
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I was recommended Mortgage ...
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5 Star Review
Mathew
By : 'T'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : DE1
Jul 3, 2022
People found this helpful0
I was recommended Mortgage consultant, Matthew Thomas when viewing properties listed by Ashley Adam. The service provided by Matthew was professional and extremely helpful, not only did he make my experience with Ashley Adams stress free but also went above an beyond In the pursuit of my first... Read Full Review
Comments (0)I was recommended Mortgage consultant, Matthew Thomas when viewing properties listed by Ashley Adam. The service provided by Matthew was professional and extremely helpful, not only did he make my experience with Ashley Adams stress free but also went above an beyond In the pursuit of my first property. Thanks to Matthew I'm now in a property which I couldn't be happier with. This at the first time of trying says it all to the benefits of having Matthew at your side when going through what can be a very daunting and stressful experience.
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T Simpson said about Ashley Adams
Services : Sales( As a Buyer )Date: 3rd Jul 2022
I was recommended Mortgage consultant, Matthew Thomas when viewing properties listed by Ashley Adam. The service provided by Matthew was professional and extremely helpful, not only did he make my experience with Ashley Adams stress free but also went above an beyond In the pursuit of my first property. Thanks to Matthew I'm now in a property which I couldn't be happier with. This at the first time of trying says it all to the benefits of having Matthew at your side when going through what can be a very daunting and stressful experience.
Many Thanks
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We were first time buyers, ...
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5 Star Review
Mathew
By : 'Ernesto'
Services : Mortgages
Sold price : £130000
Would you recommend ? : Yes
Postcode : NG21
May 11, 2022
People found this helpful0
We were first time buyers, without any information about the process, thanks God we found the right person to look after us, Mathew was patient, kind, respectful and very professional, always one step forward from the moment, following our process at all times. Honestly he is 100%, and we already ... Read Full Review
Comments (0)We were first time buyers, without any information about the process, thanks God we found the right person to look after us, Mathew was patient, kind, respectful and very professional, always one step forward from the moment, following our process at all times.
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Ernesto and Laura said about Ashley Adams
Services : Mortgages( )Date: 11th May 2022
We were first time buyers, without any information about the process, thanks God we found the right person to look after us, Mathew was patient, kind, respectful and very professional, always one step forward from the moment, following our process at all times.
Honestly he is 100%, and we already recommend our friends to get in touch with Ashley Adams, because it's not only about business, but as well about being welcome and being treated friendly and we are extremely happy with our experience. Congrats to all team, especially to Mathew Thomas, if you want to buy a house with peace of mind, just get in touch with Mathew, he will sort everything out for you. Thanks
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We arranged to view a ...
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1 Star Review
By : 'livz1979'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Nov 10, 2011
People found this helpful2
We arranged to view a property with them at 10.45am, that time being arranged as we were viewing other properties before that, they left a message on our house phone at 10.02am to say we could no longer view it. Poor customer service. wasted our time would have thought if they wanted our custom in... Read Full Review
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livz1979 said about Ashley Adams
Services : Letting( As a Prospective Landlord/Tenant )Date: 10th Nov 2011
We arranged to view a property with them at 10.45am, that time being arranged as we were viewing other properties before that, they left a message on our house phone at 10.02am to say we could no longer view it. Poor customer service. wasted our time would have thought if they wanted our custom in future they could have called first thing or met us out of courtesy!!!!
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By : Branch Manager
Jun 20, 2012I apologise for the delayed response and also that you were dis-satisfied with our service. Please be assured that we aim to meet all our customers needs, but unfortunately in this instance we were...
Absolutley terrible, made an ...
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1 Star Review
By : 'Sarah'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Aug 16, 2011
People found this helpful1
Absolutley terrible, made an appointment to view a house that we were extremley interested in buying. We had spoken with the estate agent guy called Dominic, over a two day period. He didnt bother to turn up, after ringing three times asking where on earth he was, the guy turned round and said it... Read Full Review
What agent could do to change your mind?
Turned up, gave better customer service and as they had not turned up they could have made more of an effort to ensure we had another appointment
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Sarah said about Ashley Adams
Services : Sales( Prospective Vendor/Buyer )Date: 16th Aug 2011
Absolutley terrible, made an appointment to view a house that we were extremley interested in buying. We had spoken with the estate agent guy called Dominic, over a two day period. He didnt bother to turn up, after ringing three times asking where on earth he was, the guy turned round and said it doesnt look like he was coming. No phone call or nothing, it has put us off buying the house from them now. We had stood thee for 45 minutes waiting. We asked if someone could come down now to see us, nobody could come. He said they had appointmnents later on in the evening, after saying to us 530 was the latest time they could do. Seems like they tell lies and are extremley unproffessional. Then he said he could do the next day but we had other appointments to view other hosues. All in all I would not recommend!
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Do not trust Ashley Adams ...
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1 Star Review
By : 'z'
Services : Conveyancing
Would you recommend ? : No
Jun 19, 2011
People found this helpful1
Do not trust Ashley Adams with your house keys, they LOST ours. A state agent who could not look properly into their clients house keys. They don't even know it not until the house viewing began when they could not produce our keys. It took weeks and tons of calls from us, finally we talked to... Read Full Review
Comments (0)Do not trust Ashley Adams with your house keys, they LOST ours. A state agent who could not look properly into their clients house keys. They don't even know it not until the house viewing began when they could not produce our keys. It took weeks and tons of calls from us, finally we talked to the manager who have no idea what is going on.
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z said about Ashley Adams
Services : Conveyancing( )Date: 19th Jun 2011
Do not trust Ashley Adams with your house keys, they LOST ours. A state agent who could not look properly into their clients house keys. They don't even know it not until the house viewing began when they could not produce our keys. It took weeks and tons of calls from us, finally we talked to the manager who have no idea what is going on.
They do not understand the STRESS they put us through not knowing who would open our door in the middle of the night! RUBBISH !!!
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They were only interested in ...
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1 Star Review
By : 'unhappy'
Services : Sales( As a Vendor )
Would you recommend ? : No
May 6, 2009
People found this helpful1
They were only interested in making sale and on talking to the buyer of our house they seemed to have been told lies and half truths to get them to buy. It would appear we lost out on the best deal becuase Ashley Adams were so desperate to sell....and were working on behalf of the buyer and not us... Read Full Review
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unhappy said about Ashley Adams
Services : Sales( As a Vendor )Date: 6th May 2009
They were only interested in making sale and on talking to the buyer of our house they seemed to have been told lies and half truths to get them to buy. It would appear we lost out on the best deal becuase Ashley Adams were so desperate to sell....and were working on behalf of the buyer and not us who were actually paying the fee!
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