Branch: Liverpool, 97 Mount Pleasant
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: L6
Branch: Liverpool, 97 Mount Pleasant
Lettings (as a Tenant)
Postcode: L6
0people found this helpful
Having lived with address properties for 2 years I can honestly say I have never experienced such incompetence in my life. No communication between staff members and residents, ignoring emails and just not dealing with issues. We've been told 3 times someone will be out to deal ... read full review
“DO NOT LIVE WITH THIS COMPANY This is probabl......”
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1 Star Review
Jan 26,2023
By:
'Jane'
Jan 26,2023
Branch: Liverpool, 97 Mount Pleasant
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: L18
Branch: Liverpool, 97 Mount Pleasant
Lettings (as a Tenant)
Postcode: L18
1people found this helpful
DO NOT LIVE WITH THIS COMPANY This is probably one of the worst estate agents I have ever lived with. They will use any minor opportunity to take your money knowing full well most of their customers are students. They ignore issues for months. My ... read full review
Branch: Liverpool, 183-185 Rose lane
Services: Lettings (Prospective customer)
Rent PCM: £625 Would you recommend?: No
Postcode: L8
Branch: Liverpool, 183-185 Rose lane
Lettings (Prospective customer)
Rent PCM: £625 Postcode: L8
1people found this helpful
I can't find another word to describe this agent apart from DISGUSTING. This communication with clients and among themselves are literally horrendous.
Booked a viewing, walked 40 minutes from the city centre and was told in the last minute it'd to be cancelled because no one ... read full review
Branch: Liverpool, 97 Mount Pleasant
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: L7
Branch: Liverpool, 97 Mount Pleasant
Lettings (as a Tenant)
Postcode: L7
1people found this helpful
Absolutely awful experience. Ignored issues for months, including refusing to change the broken bathroom light for 3 months despite requests. Multiple appliances broke in the house multiple times and staff were unfriendly and unhelpful, Liam in particular is condescending with an inflated ego. Don't go near ... read full review
Branch: Liverpool, 97 Mount Pleasant
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: L4
Branch: Liverpool, 97 Mount Pleasant
Lettings (as a Tenant)
Postcode: L4
0people found this helpful
Had a dodgy old boiler which had to constantly be fixed. When it finally broke, left without a boiler for months. Still waiting now..had a leak behind my fusebox a couple of months back. Asked for an emergency visit from maintenance. Took 2 emergency days ... read full review
“Extremely poor service. Left me without elect......”
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1 Star Review
Dec 22,2021
By:
'Tayyab'
Dec 22,2021
Branch: Liverpool, 97 Mount Pleasant
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: L6
Branch: Liverpool, 97 Mount Pleasant
Lettings (as a Tenant)
Postcode: L6
1people found this helpful
Extremely poor service. Left me without electric and no heating with no interest in fixing. The worst maintenance team I’ve ever come across. Extremely frustrating to deal with.... read full review
Branch: Liverpool, 97 Mount Pleasant
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: L1
Branch: Liverpool, 97 Mount Pleasant
Lettings (as a Tenant)
Postcode: L1
0people found this helpful
This morning, I called address properties to enquire about a flat that had been advertised by them. I started the call by saying “hiya, I’d just like to enquire about a flat advertised by yourselves on duke street for £33pppw” to which the lady ... read full review
“If you don't use a fridge, enjoy damp walls a......”
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1 Star Review
Oct 06,2021
By:
'Victoria Rudd'
Oct 06,2021
Branch: Liverpool, 97 Mount Pleasant
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: L3
Branch: Liverpool, 97 Mount Pleasant
Lettings (as a Tenant)
Postcode: L3
0people found this helpful
If you don't use a fridge, enjoy damp walls and like living with mice then 5 stars!!
Upon moving in our fridge was completely broken - it remained broken for 7 WEEKS! As students we were passed from one person to the next and given various excuses ... read full review
“The definition of incompetence. Our boiler broke and was wasting ......”
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1 Star Review
Sep 09,2021
By:
'Jacob'
Sep 09,2021
Branch: Liverpool, 97 Mount Pleasant
Services: Lettings (as a Tenant)
Rent PCM: £1040 Would you recommend?: No
Postcode: L3
Branch: Liverpool, 97 Mount Pleasant
Lettings (as a Tenant)
Rent PCM: £1040 Postcode: L3
0people found this helpful
The definition of incompetence. Our boiler broke and was wasting hot water for months. They failed to organise repair and ended up charging us over £500 for going over the energy cap. They do not take responsibility for their job. We had no hot water for 6 ... read full review
“Absolutely appalling customer service. We had......”
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1 Star Review
Aug 20,2021
By:
'Lucy'
Aug 20,2021
Branch: Liverpool, 97 Mount Pleasant
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: L15
Branch: Liverpool, 97 Mount Pleasant
Lettings (as a Tenant)
Postcode: L15
0people found this helpful
Absolutely appalling customer service. We had a hole in our ceiling for 4-6 months and this was an electrical hazard due to their being a leak near exposed wires. The maintenance team advised us the toilet was never actually properly attached and this is why ... read full review
Branch: Liverpool, 183-185 Rose lane
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: L7
Branch: Liverpool, 183-185 Rose lane
Lettings (as a Tenant)
Postcode: L7
0people found this helpful
Please find an alternative to these jokers for your own sake. Completely disinterested and incompetent with any problems or concerns you may have. Avoid at all costs.... read full review
“??? unfortunately cannot give a zero. Do n......”
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1 Star Review
Sep 27,2020
By:
'Victoria'
Sep 27,2020
Branch: Liverpool, 97 Mount Pleasant
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: L3
Branch: Liverpool, 97 Mount Pleasant
Lettings (as a Tenant)
Postcode: L3
0people found this helpful
??? unfortunately cannot give a zero. Do not answer emails. My freezing cold step daughter rang me as I used to work in lettings to ask my advice. This agent is WRONG on all levels. This Agent think that the landlord is right to have control ... read full review
“Very rude staff. Never respond to emails. Thr......”
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1 Star Review
Sep 22,2020
By:
'Beth'
Sep 22,2020
Branch: Liverpool, 97 Mount Pleasant
Services: Lettings (as a Tenant)
Rent PCM: £2600 Would you recommend?: No
Postcode: L7
Branch: Liverpool, 97 Mount Pleasant
Lettings (as a Tenant)
Rent PCM: £2600 Postcode: L7
1people found this helpful
Very rude staff. Never respond to emails. Threaten to give away the house if documents cannot be sent within 24 hours. Arrange daily viewings to the property with less than 24 hours notice but never inform about viewings being cancelled.... read full review
Branch: Liverpool, 97 Mount Pleasant
Services: Lettings (as a Tenant)
Rent PCM: £1050 Would you recommend?: No
Postcode: L3
Branch: Liverpool, 97 Mount Pleasant
Lettings (as a Tenant)
Rent PCM: £1050 Postcode: L3
0people found this helpful
Awful, left us without hot water for 2 months. Property was at such a low standard for £1040 a month. No curtains, WIFI and broken doors (was 'fully furnished'). The worst service I have ever used. People should avoid them at all costs.... read full review
Branch: Liverpool, 97 Mount Pleasant
Services: Lettings (as a Tenant)
Rent PCM: £2150 Would you recommend?: No
Postcode: L7
Branch: Liverpool, 97 Mount Pleasant
Lettings (as a Tenant)
Rent PCM: £2150 Postcode: L7
0people found this helpful
Most horrible, unorganized agency I’ve ever been with. They never return calls or do anything on time. Such rude staff as well. Save yourself the trouble and find somewhere else.... read full review
Branch: Liverpool, 97 Mount Pleasant
Services: Lettings (as a Tenant)
Rent PCM: £500 Would you recommend?: No
Postcode: L1
Branch: Liverpool, 97 Mount Pleasant
Lettings (as a Tenant)
Rent PCM: £500 Postcode: L1
1people found this helpful
Wish I could give them zero stars for how terrible they have been.
I’ve been living in a property since July 2019 which address was responsibility for maintenance, complaints, etc. Since then the landlord has actually cancelled their contract with address and is dealing with ... read full review
Branch: Liverpool, 97 Mount Pleasant
Services: Lettings (as a Tenant)
Rent PCM: £4160 Would you recommend?: No
Postcode: L1
Branch: Liverpool, 97 Mount Pleasant
Lettings (as a Tenant)
Rent PCM: £4160 Postcode: L1
6people found this helpful
I have given address properties 1 star out of 5 because it is not possible to give them 0. I lived as a student in one of their properties for a total of two years and I have never in my life experienced customer service so inefficient and ... read full review
“Address Properties are a shambles.This is b......”
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1 Star Review
Sep 07,2019
By:
'M'
Sep 07,2019
Branch: Liverpool, 183-185 Rose lane
Services: They manage our building
Would you recommend?: No
Postcode: L15
Branch: Liverpool, 183-185 Rose lane
They manage our building
Postcode: L15
5people found this helpful
Address Properties are a shambles.
This is by far the worst estate agents I have ever worked with. I have only dealt with minimal staff and can't say that my experience is a fair reflection of all those who work there but my experience has ... read full review
Branch: Liverpool, 97 Mount Pleasant
Services: Lettings (as a Tenant)
Rent PCM: £325 Would you recommend?: Yes
Postcode: L6
Branch: Liverpool, 97 Mount Pleasant
Lettings (as a Tenant)
Rent PCM: £325 Postcode: L6
1people found this helpful
Honestly couldn’t thank address properties enough. We were due to move out but our new letting agent has repeatedly let us down, messing us about with contracts and guarantor forms. It’s been a week since we were due to move in and we ... read full review
Branch: Liverpool, 97 Mount Pleasant
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: L15
Branch: Liverpool, 97 Mount Pleasant
Lettings (as a Tenant)
Postcode: L15
2people found this helpful
Address properties is by far the worst estate agents I have ever used as a student or as a normal tenant. They were slow to fix any problems but by far the worst trait was the fact they attempted to charge tenants for damage pre-existing. ... read full review
Branch: Liverpool, 97 Mount Pleasant
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: L35
Branch: Liverpool, 97 Mount Pleasant
Lettings (as a Tenant)
Postcode: L35
0people found this helpful
Everybody at Address is always very helpful, I had some issues when I first moved into my property but they where quick to resolve and nothing was ever to much for them, I would definitely recommend to anybody looking for student accommodation.... read full review
Branch: Liverpool, 97 Mount Pleasant
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: L78
Branch: Liverpool, 97 Mount Pleasant
Lettings (as a Tenant)
Postcode: L78
2people found this helpful
Currently live in an Address Properties property. They are AWFUL!!! Complained multiple times about several issues which pose a health and safety issue (such as our back gate being broken, so anyone can enter the property!) and nothing has been done since we first complained ... read full review
Branch: Liverpool, 183-185 Rose lane
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: L23
Branch: Liverpool, 183-185 Rose lane
Lettings (as a Tenant)
Postcode: L23
0people found this helpful
Really good service staff where really helpful highly recommend this company students new to Liverpool this is definitely a company you want to use... read full review
Branch: Liverpool, 97 Mount Pleasant
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: L36
Branch: Liverpool, 97 Mount Pleasant
Lettings (as a Tenant)
Postcode: L36
2people found this helpful
I have lived with Address Properties for the last year everybody in the office is always really helpful and understanding of any of the issues we have. Me and my partner decided to live together for the final year of uni and are so excited ... read full review
Branch: Liverpool, 97 Mount Pleasant
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: L6
Branch: Liverpool, 97 Mount Pleasant
Lettings (as a Tenant)
Postcode: L6
5people found this helpful
Promised lots of modifications to our house before we moved in - absolutely none happened.
Had to email, call, visit the office etc. several times before any issues with the house were fixed, or money they owed us paid.
To top it all off; at ... read full review
Branch: Liverpool, 97 Mount Pleasant
Services: Lettings (as a Tenant)
Rent PCM: £1200 Would you recommend?: No
Postcode: CW6
Branch: Liverpool, 97 Mount Pleasant
Lettings (as a Tenant)
Rent PCM: £1200 Postcode: CW6
4people found this helpful
Having just handed back a property to them I can honestly say they are shocking!!! Trying to bill me for photographed damage....try and get the right house. Quite incompetent when after all your business is housing!... read full review
Branch: Liverpool, 97 Mount Pleasant
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: L6
Branch: Liverpool, 97 Mount Pleasant
Lettings (as a Tenant)
Postcode: L6
1people found this helpful
Last year me and my five friends where looking for a student property for our second year at university. Address Properties where so helpful in helping us find our ideal house, they showed us lots of different properties until we found the one perfect for ... read full review
Branch: Liverpool, 97 Mount Pleasant
Services: Lettings (as a Tenant)
Rent PCM: £390 Would you recommend?: No
Postcode: L17
Branch: Liverpool, 97 Mount Pleasant
Lettings (as a Tenant)
Rent PCM: £390 Postcode: L17
4people found this helpful
We had so many problems with this letting agency. The staff are very rude and take weeks to get back to any enquiry. We were left without hot water for three weeks , having to wash ourselves in the sink!! When we arrived to the property ... read full review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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