• Carl Burgess
    Carl Burgess
  • Joanna Hewitt
    Joanna Hewitt
  • Cristina Peliza
    Cristina Peliza
  • Michael Connaughton
    Michael Connaughton
  • James Kerr
    James Kerr
  • Alex Combe
    Alex Combe
  • Mili Burton
    Mili Burton
  • Keira Johnston
    Keira Johnston
  • claim your profile
    Daisy Bayliss
  • claim your profile
    Sophie Feighan
  • claim your profile
    Iona Hughes-Onslow
  • claim your profile
    Marc Pickard
  • claim your profile
    Siri Ann
At Winkworth Shepherd’s Bush we pride ourselves on offering high standards and a personal service. From our prominent position on Uxbridge Road, we’ve been matching people with homes in the Shepherd’s Bush and Acton area since 1985.
Winkworth Estate Agents

97 Uxbridge Road Shepherds Bush, London
Greater London
W12 8NL

02087353266
Mar 27,2017
Minithumbdown
By:
Mar 27,2017
6 people found
this helpful
Stella just told me I am being rude because I asked her if she had a piece of law to back up her claim that a landlord can hold on to my deposit three months after moving out. Joke...
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By: Joanna Hewitt
Jun 15, 2017
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Firstly please accept my apologies for the delay in replying. I am sorry to hear about your experience and the fact that it took some time for the return of your deposit to be sorted out however I do need to let you know that as agents we are bound by the laws and cannot refund a deposit or make any deductions until both parties agree. I am unable to reply in more detail at present as I do not know which property this relates to and Stella has now left the company. I am more than happy to go thr ...
Mar 03,2017
Minithumbdown
James Kerr
By:
Mar 03,2017
6 people found
this helpful
Being a buyer looking for properties, my experience with Winkworth's different offices has been excellent, till my experience with James from the Shepherd's Bush office. I was due to have a viewing after work. I had a long day and realised would get c. 20 mins. delayed, so informed him so through all the contact means he had shared - called his direct landline as well as main office no. (both went to vm), emailed as well. I commuted 40 mins. only to have a missed call from a mobile no.(turned ou...
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Aug 18,2016
Minithumbdown
By:
Aug 18,2016
3 people found
this helpful
One of the worst agents I've dealt with from start to finish - antiquated filing, rigid structures, excessive fees (although this is no different from other agents), a lazy attitude and unhelpful and patronising responses. I can safely say I will never deal with them again....
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Comment on agent fees
Fees are extortionate for the service you provided.
Was this helpful? Yes
May 17,2016
Minithumbup
Joanna Hewitt
By:
May 17,2016
0 people found
this helpful
Joanna Hewitt has been my property manager for 6 years. As an overseas landlord with a property situated at Bromyard House, I depend completely on the professional service I have received all these years from Joanna. She is customer focused, helpful, friendly, efficient. Far away as I always am, I have peace of mind knowing things are taken care of diligently, conscientiously. RICHARD...
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Comment on agent fees
Good.
Was this helpful? Yes
May 11,2016
Minithumbup
Joanna Hewitt
Mili Burton
By:
May 11,2016
0 people found
this helpful
I have been using Winkworths for a number of years to let flats for me and have always been pleased with their service. Jo is my Property Manager and she has always been efficient in dealing with anything promptly, calmly and fairly. I used to work in the business and it would seem sadly, that it is often a thankless task ...... people keen to complain but never very keen to praise. So .... to Jo and Winkworths - thank you and keep up the good work!...
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Comment on agent fees
Fair for the level of service - others would kill for your money and then provide no "after care"!
Was this helpful? Yes
May 04,2016
Minithumbup
Cristina Peliza
By:
May 04,2016
0 people found
this helpful
Our first experience using an agent has been fantastic! Cristina is a lovely, helpful and trustworthy individual. Unfortunately for her there have been a number of things for her to deal with over the two years we have been in our property. But I am happy to say that she has always been extremely quick sorting out whatever problem there has been. We would thoroughly recommend her to anyone and I hope that she will work with us again. Thank you for all of your help!...
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Comment on agent fees
Good
Was this helpful? Yes
May 04,2016
Minithumbup
Cristina Peliza
By:
May 04,2016
0 people found
this helpful
I've been living in Loftus Road together with my boyfriend for the past 8 years and we are very happy with the service that Winkworth Uxbridge road provides. We are always dealing with Cristina Peliza who is extremely helpful and always very quick to answer any of our questions or helping us with any situations. Responses from Cristina are always precise, quick and efficient, we are really happy with the service provided....
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Was this helpful? Yes
Apr 08,2016
Minithumbup
Cristina Peliza
By:
Apr 08,2016
0 people found
this helpful
Cristina could not have been more accomodating. She always replied swiftly to our many queries and nothing was too much trouble. Our experience with Winkworth could not have been better. Thank you very much Cristina, its a shame we can't take you with us!...
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Comment on agent fees
Seems to be competitive with London market
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By: Cristina
Apr 08, 2016
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Thank you very much for your kind words! You have both been excellent tenants and very sad to see you go - wishing you all the best in your new home! :-) ...
Feb 17,2016
Minithumbup
Cristina Peliza
By:
Feb 17,2016
0 people found
this helpful
Cristina has been fabulous over the past 18 months. She has constantly been polite and responsive to our requests and through her work we would not hesitate to recommend Winkworth to friends and family....
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Comment on agent fees
The fees - whilst high - were very competitive for London real estates and were all very clear about what was and what was not covered.
Was this helpful? Yes
By: cristina
Feb 17, 2016
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Thank you for your kind words Scott! You and Jess were both excellent tenants :-) ...
Jan 29,2016
Minithumbup
By:
Jan 29,2016
0 people found
this helpful
All members of staff were really efficient and any issue was sorted out promptly. They adapted to our availability and that helped a lot when searching for a place....
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Dec 14,2015
Minithumbup
Cristina Peliza
By:
Dec 14,2015
0 people found
this helpful
Cristina is a highly professional and proficient property manager, and I would recommend her and the Winkworth team to anybody that requires Estate Agents in Shepherds Bush. We moved into our house two years ago and unfortunately have had a number of unforeseen property faults. Cristina has always acted quickly, working transparently with ourselves and the landlord to remedy the matter. Outstanding service from a brilliant property professional!...
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By: Cristina
Dec 14, 2015
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Thank you for your kind review Nick - we really appreciate it! You are an excellent tenant and hope you stay with us for a long time! :-) Cristina ...
Dec 11,2015
Minithumbup
Cristina Peliza
By:
Dec 11,2015
0 people found
this helpful
I have had the pleasure of living at this establishment for 13 months now and I must say that Cristina has provided an excellent service throughout. She has been very supportive right from the beginning of the tenancy, ensuring an easy transition of contracts and an empathetic approach. As a graduate from University I had to provide a guarantor for this tenancy, to which my mum kindly agreed to take responsibility. Naturally my mum had some concerns before signing any contract. Cristina personal...
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By: Cristina
Dec 11, 2015
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Thank you very much for your review Ed! We really appreciate it :-) I hope you stay with us for a very long time - you and the others are excellent tenants! Cristina ...
Dec 09,2015
Minithumbup
Cristina Peliza
By:
Dec 09,2015
1 people found
this helpful
I have let my flat in London with Winkworth for the last five years. I initially dealt with Terence Thorogood & now deal with Cristina Peliza. Both Agents are extremely professional & deal with any requests I may have in a very efficient timely manner. My property is maintained for me & regularly inspected to ensure the tenants are keeping the flat in good order. I highly recommend renting your property with Winkworth & you will receive great customer service from Cristina ...
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By: Terence
Dec 22, 2015
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Thank you Hannah, good to be remembered and thank you for the endorsement! Best Wishes Terence ...
Dec 09,2015
Minithumbup
Cristina Peliza
By:
Dec 09,2015
0 people found
this helpful
Cristina is very professional, diligent and prompt with all work which is carried out. She doesn't just react well, but she thinks ahead to avoid issues which is just what one hopes for when recruiting an agent. I would highly recommend Cristina and have been very happy with her work....
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By: Cristina
Dec 09, 2015
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Thank you for your kind words Fox! It's always a pleasure working with you :-) Cristina ...
Nov 30,2015
Minithumbup
Michael Connaughton
By:
Nov 30,2015
0 people found
this helpful
Terence has been excellent in his letting management role and kept me informed of new legislation in a timely and clear manner, helping me as a landlady to comply with ever growing legislation. When things have gone wrong with tenants, the Winkworth's team have been helpful, supportive, informative and easy to deal with and all in all I have found their service exceptional and value for money. Mike has valued the property well and always found good tenants....
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By: Terence
Nov 30, 2015
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Thank you Nicola it a pleasure working with you. Best Wishes Terence ...
Nov 26,2015
Minithumbup
Cristina Peliza
By:
Nov 26,2015
0 people found
this helpful
Cristina has been managing our property since we moved in back in March 2014. She's always quick to reply to emails and gets issues sorted very quickly - usually within 24 hours which is great. She has liaised with our landlord to obtain permission for us to make improvements to the property and discard old furniture etc which has been very helpful. She's always friendly, polite and courteous. All in all very happy with the service she provides and would recommend her and Winkworth Uxbridge Road...
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Comment on agent fees
Generally speaking the fees have been as expected. No one likes to pay contract renewal fees but they are a reasonable price unlike some agents.
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By: Cristina
Dec 09, 2015
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Thank you for your kind review Thom - it's always a pleasure! I hope you both stay with us for a long time! Cristina ...
Nov 24,2015
Minithumbup
Cristina Peliza
By:
Nov 24,2015
0 people found
this helpful
Dear Sir/Madam, I and my other 3 housemates have had the pleasure of renting our property through Winkworth Estate Agents in Shepherds Bush for 2years. Our tenancy has not been plain sailing to say the least but everything that has come to attention has been dealt with professionally and efficiently by Cristina. I broke a window in the first year by default of a mug falling off our kitchen surface but it was managed very well by Cristina and she organised all the maintenance despite costing m...
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By: Cristina
Dec 09, 2015
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Thank you for your very kind words Dan! You and the others are excellent tenants and hope that you stay with us for a long time! Cristina ...
Nov 23,2015
Minithumbup
Cristina Peliza
By:
Nov 23,2015
0 people found
this helpful
I've been living in Loftus Road together with my boyfriend for the past 8 years and we are very happy with the service that Winkworth Uxbridge road provides. We are always dealing with Cristina Peliza who is extremely helpful and always very quick to answer any of our questions or helping us with any situations. Responses from Cristina are always precise, quick and efficient, we are really happy with the service provided....
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Was this helpful? Yes
By: Cristina
Dec 09, 2015
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Thank you for your review Elena - I really appreciate it! You are both excellent tenants and hope you stay with us for many more years! Cristina ...
Nov 23,2015
Minithumbup
Cristina Peliza
By:
Nov 23,2015
0 people found
this helpful
I have been dealing with Christina for two years, as the letting agent for our two flats. She has always been helpful, professional and friendly. She provides a number of quotes, and will give an opinion (and find other opinions within the office) when asked. I am new to letting, so I have found being able to access a number of opinions very helpful. To be honest now I am more confident I generally leave everything up to her!...
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By: Cristina
Dec 09, 2015
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Thank you for your kind words :-) It is always a pleasure working with you - Cristina ...
Nov 20,2015
Minithumbup
Cristina Peliza
By:
Nov 20,2015
0 people found
this helpful
My husband and I have rented our property in Shepherds Bush for nearly 20 years now whilst living abroad. In this time we have used several agencies and had many property managers looking after our property. Cristina Peliza is currently our property manager and has been for over two years now. We are very happy with the service Cristina has provided for us. She is a good communicator, she is empathetic to our needs and requirements as a Landlord/lady and she has resolved some stressful issue...
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By: Cristina
Nov 20, 2015
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Thank you for your review - we really appreciate it! It's always a pleasure working with you :) Cristina ...
Nov 19,2015
Minithumbup
By:
Nov 19,2015
0 people found
this helpful
We have used three agents in the area (the other two were Townends and KFH) and our experience with Winckworths was by far the best. Initial paperwork was completed very quickly after the let was agreed, and the contract process was smooth, and most importantly, very quick. Move in was simple, as was renewal, and our move out was also handled very speedily. I would absolutely recommend renting a property let by Winckworths, and they will be my first port of call should I have reason to do so ag...
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Nov 18,2015
Minithumbup
Cristina Peliza
By:
Nov 18,2015
0 people found
this helpful
I have been a customer at Winkworth Estate Agents for many years, who manage the letting of my flat in Shepherd's Bush. As I live hundreds of miles away from the property I need a reliable agent who I can trust completely to sort out any issues. During this time I have dealt with Cristina Peliza who has always provided an excellent service. She has been extremely efficient at all times, dealing with any problems very promptly and keeping me informed throughout. She is always polite and courteou...
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By: Cristina
Nov 18, 2015
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Thank you for your review Jonathan - I really appreciate it. It's always a pleasure working with you :) Cristina ...
Nov 16,2015
Minithumbup
Michael Connaughton
By:
Nov 16,2015
0 people found
this helpful
I dealt with the team at Winkworths as a tenant between 2013 and 2015. They were really helpful throughout the process and gave good advice during the tenancy when it was sought with regard to getting an extra person into the flat under license when my original co-tenant let me down at the very last moment. They were a highly professional team throughout the entire process and seemed to get to know many of them during the period including Liz Daley. I also got to know the sales team when my l...
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By: Terence
Dec 22, 2015
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Thank you Charlotte your comments are much appreciated we wish you ell in the future. Best Wishes Terence ...
Nov 14,2015
Minithumbup
Cristina Peliza
Michael Connaughton
By:
Nov 14,2015
0 people found
this helpful
I am pleased to provide a very positive review of Winkworth Shepherd's Bush as a Landlord in the area. In particular Michael Connaughton has proved to be a very proactive lettings agent for me, providing straightforward and honest advice on my properties and securing the desired rental rate on both in a very short period. Cristina Peliza has been a first rate property manager, quick to inform me of, and deal with, issues with the properties and always in a very helpful and friendly manner. Livin...
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By: Cristina
Nov 16, 2015
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Thank you for your kind words Colm! It's always a pleasure working with you :) Cristina ...
Nov 13,2015
Minithumbup
Cristina Peliza
By:
Nov 13,2015
0 people found
this helpful
Terence and Cristina have been our contacts for a property in W12 we rent out via Winkworth. Terence is the main manager for the property management team and we've known him since first our let with Winkworth in 2008. Cristina has taken over the role of property manager in 2013 and has been a great help to manage the property seamlessly and proactively. Repairs are diligently dealt with, so that the property wear and tear is minimized. We're very happy and serene to have Cristina around, and ...
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By: Cristina
Nov 13, 2015
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Thank you for your kind words - It's always a pleasure working with you - Cristina ...
Nov 12,2015
Minithumbup
Cristina Peliza
Michael Connaughton
By:
Nov 12,2015
0 people found
this helpful
I bought my flat through this branch of Winkworths nearly 20 years ago. I started to let it through them over the course of the last ten years. Michael has always been brilliant at finding me great tenants and in the last few years Cristina has managed the property expertly. I feel in very safe hands with her. She gives me lots of notice about work and maintenance that may need doing, keeps the finances in good order and generally acts as a thoroughly reliable liaison between me and my tenants. ...
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By: Cristina
Nov 12, 2015
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Thank you - It's always a pleasure working with you - Cristina ...
Nov 12,2015
Minithumbup
Cristina Peliza
By:
Nov 12,2015
0 people found
this helpful
This property agent is fantastic. Every single time there is anything wrong with the flat, she deals with it almost on the day if not critical within the week. She's fought our corner for us when there was a leak in the bedroom ceiling and the upstairs flat was blaming us, and now the leak looks to have been fixed. Almost everything we asked for, such as a new vacuum cleaner, shes persuaded the landlord to get to us. If anything would persuade me to stick with Winkworths it would definitely...
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Comment on agent fees
NA,
Was this helpful? Yes
By: Cristina
Nov 12, 2015
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Thank you for your lovely review! You are both lovely tenants and I hope you stay with us for a long time! Cristina ...
Nov 12,2015
Minithumbup
Cristina Peliza
By:
Nov 12,2015
0 people found
this helpful
In my dealings with Cristina I have found her to be very responsive, shown by the quick turnaround of responses to my queries as well as the high quality of responses which reflect that she is very experienced. I also find her to be very professional and would definitely recommend her to others. She should keep up the good work!...
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By: Cristina
Nov 12, 2015
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Thank you for your lovely words Anthony - Cristina ...
Nov 11,2015
Minithumbup
Cristina Peliza
By:
Nov 11,2015
0 people found
this helpful
Over the last twelve months Winkworth have provided a comprehensive management service for the property that I have been renting. Cristina has been my principal contract throughout. Statutory maintenance was undertaken efficiently and any problems resolved quickly. The support she has provided has always been professional, supportive, friendly and timely....
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By: Cristina
Nov 12, 2015
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Thank you for your kind words Eulian :) It has been a pleasure having you as our tenant - Cristina ...
Nov 11,2015
Minithumbup
Cristina Peliza
By:
Nov 11,2015
0 people found
this helpful
Cristina has been extremely helpful and is always more than happy to help. She is very fast in responding to any queries or problems and I always receive a reply immediately when I contact her no matter what the issue. Any issues that have arisen previously have been resolved as soon as it has been possible to do so. I am really happy with the communication between the agency and myself as the tenant. Any property visits that have been arranged by the agents, I have been provided with notice in...
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By: Cristina
Nov 12, 2015
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Glad to hear you are happy with our management service. You and Orla are both excellent tenants and hope you stay with us for a long time! :) Cristina ...
Areas covered
  • W3
  • W12
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
92% customers were satisfied with fees 88% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £55,000
  • Max: £915,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA NALS NLA TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
57 1 65 7 36 0 35 0 7 1
Carl Burgess Carl Burgess
Director
4 reviews

About Carl No description set View full profile
Joanna Hewitt Joanna Hewitt
Admin & Management Manager
31 reviews

About Joanna No description set View full profile
Cristina Peliza Cristina Peliza
Property Manager
41 reviews

About Cristina No description set View full profile
Michael Connaughton Michael Connaughton
Sales & Lettings Director
6 reviews

About Michael No description set View full profile
James Kerr James Kerr
Sales Negotiator
1 reviews

About James No description set View full profile
Alex Combe Alex Combe
Lettings Negotiator
0 reviews

About Alex No description set View full profile
Mili Burton Mili Burton
Lettings Manager
1 reviews

About Mili No description set View full profile
Keira Johnston Keira Johnston
Property Manager
0 reviews

About Keira No description set View full profile
Daisy Bayliss Daisy Bayliss
Lettings Negotiator
0 reviews

About Daisy No description set View full profile
Sophie Feighan Sophie Feighan
Tenancy Manager
0 reviews

About Sophie No description set View full profile
Iona Hughes-Onslow - upload your photo Iona Hughes-Onslow
Property Manager
0 reviews

About Iona No description set View full profile
Marc Pickard - upload your photo Marc Pickard
Sales Negotiator
0 reviews

About Marc No description set View full profile
Siri Ann - upload your photo Siri Ann
Tenancy Manager
0 reviews

About Siri No description set View full profile

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Last updated at 11:26 AM 31/03/2016 by Suzy Pringle

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Last updated at 11:26 AM 31/03/2016 by Suzy Pringle

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