• Chris Cooper
    Chris Cooper
  • Susannah Massey
    Susannah Massey
  • Nicole Freeman
    Nicole Freeman
  • Nigel Field
    Nigel Field
  • Maira Shah
    Maira Shah
  • Stacey Barnes
    Stacey Barnes
At Winkworth we love what we do and pride ourselves on having a unique perspective on the process of matching people with homes. From the little things we see that others miss, to the neighbourhoods we know like the back of our hands. Winkworth, See things differently.
Winkworth Estate Agents

299 Kennington Road Kennington, London
Greater London
SE11 4QE

020 7587 0600

Jan 28,2015
Minithumbup
By:
Jan 28,2015
Featured Review
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Chris was extremely efficient at getting our viewing set up and subsequently organising the paperwork so that we could move in asap. Out of all the estate agents I engaged with over a 30 day period, Chris was by far the most professional and helpful....
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We came in at asking price during a very popular time of the year and Chris was able to secure the property at that price for us very quickly.
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Nov 06,2014
Minithumbup
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Nov 06,2014
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Nicole provided a competent service, putting an end to our highly stressful property search. Through efficient liaison between us and our landlord as she managed to secure the property we wanted. Above all she made us feel at ease with her friendly enthusiasm and professionalism....
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Oct 12,2014
Minithumbup
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Oct 12,2014
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Nicole was very helpful from the begining. She understood immediately what we were looking for and found the perfect place for us. Paperwork and moving in was easy and after 2 months I am still a very happy tenant. Highly recommended agent and agency....
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Oct 09,2014
Minithumbup
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Oct 09,2014
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Chris Cooper took care of letting my property and thanks to his efficency it was let within days. I will be calling on him when the times comes to re let my property. he was professional, amiable and a good communicator....
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Oct 05,2014
Minithumbup
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Oct 05,2014
Featured Review
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We had specific requirements and thankfully did not have to move out of our old place until we found the right property. Chris helped us by listening to our criteria and, with a few exceptions, we only viewed properties that met those criteria. Eventually a property came on the market that ticked the vast majority of boxes and we moved in soon after. We thank Chris for his help throughout the process....
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Oct 02,2014
Minithumbup
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Oct 02,2014
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Chris Cooper was very efficient in finding us suitable tenants. He brought forward an excellent offer on the first day of marketing and was very professional throughout....
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Comment on agent fees
As renewing Clients we were looked after and comfortable with the agreed fees.
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Oct 02,2014
Minithumbup
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Oct 02,2014
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We had a good experience dealing with Winkworth. Mr. Cooper was very accommodating and offered great advise for us first time renters in the UK. Everything that was required was explained very well. Each aspect of the rental and move happened swiftly and efficiently. Mr. Cooper was available day and night to achieve our tight move in date, from viewing to move-in day was just 8 days....
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Oct 01,2014
Minithumbup
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Oct 01,2014
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Nicole was extremely helpful throughout the viewings process, getting in touch to sort things out and resolving any issues very effectively....
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Oct 01,2014
Minithumbup
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Oct 01,2014
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Chris and the team at Winkworth Kennington handled the letting of my property very well, keeping me up to date regularly on any developments and being very responsive to dealing with any questions. The best I've found in the area....
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Sep 24,2014
Minithumbup
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Sep 24,2014
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We had the pleasure to work with Chris Cooper and he was professional, helpful and very knowledgeable. An issue with contacting our previous landlord came up and it was out of our control, so Chris stepped in and helped us providing alternative valid reference. He made sure the first day of rent was pushed back one week until we had all documents ready- meaning we would not lose one week of rent we did not enjoy. He was always polite, understanding and a great mediator. We enjoyed and appreciate...
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Sep 24,2014
Minithumbup
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Sep 24,2014
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Chris was an excellent help to us when we were trying to find a property to rent this year. He went out of his way to provide us with all the information we asked for and to arrange a second viewing when we requested one. He has always replied promptly to emails and made the rental process very clear and easy for us. This is the best experience I have had with an Estate Agent in the past 4 years, since I have been using agencies to rent properties....
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Comment on agent fees
Although there were more fees than I was expecting for services such as check-in, check-out, resigning, guarantor checks etc., these were all outlined clearly at the start of the rental process and I am happy to pay them if the standard of service continues to be as high as it has been so far.
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Sep 23,2014
Minithumbup
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Sep 23,2014
0 people found
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Chris was friendly and professional and arranged a second viewing on the same day so that my partner could view the flat without delay. He got in touch with the landlady who was overseas to help answer some questions about furnishings and exactly what to expect when we moved in. After signing the lease, Chris was still available to answer questions we had before our move in, which was reassuring. All in all, a great experience....
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Comment on agent fees
Fees were lower than competitor agencies, which was one of our deciding factors. However the service was top notch.
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Sep 22,2014
Minithumbup
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Sep 22,2014
0 people found
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Winkworths were an excellent estate agent to work with. They were quick, professional and did not try to pressurise us in our renting decision. We knew all the details up front and Chris Cooper worked meticulously to ensure we were able to move in on time, despite a few set backs from our end. All in all a great experience, and will definitely use them again!...
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Sep 22,2014
Minithumbup
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Sep 22,2014
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Chris Cooper is evidently very well informed about the area and as I am from Surrey this was very important for me. Chris was happy to accommodate my time schedule, which fell slightly out of hours. Throughout the negotiations I was kept well informed. Furthermore, just recently he gave me candid advice, which subsequently resulted in me purchasing Battersea and another agent received the commission. I think Chris will go the distance as an agent because he gives his genuine opinion which is ...
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Sep 22,2014
Minithumbup
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Sep 22,2014
0 people found
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I found Chris and the team very professional and helpful. He has a delightful manner and is positive and charming. It has been a very easy and enjoyable experience all round. Absolutely painless....
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Sep 22,2014
Minithumbup
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Sep 22,2014
0 people found
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We are 4 friends who have been renting a house through Winkworth since May 2014. Chris was the person who we liaised with while looking for a property and we were very pleased with the service that he provided for us. Chris was professional at all times and always responded to emails and phone messages very quickly. We also had quite a few questions for our landlord, which he was able to get answers for very promptly. Chris was always friendly and approachable and able to answer any questio...
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Sep 22,2014
Minithumbup
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Sep 22,2014
0 people found
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Winkworths made it possible for my housemate and I to move into the rental property as soon as possible which was amazing! 100% using this company again in the near future. Thank you once again!...
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Sep 22,2014
Minithumbup
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Sep 22,2014
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Excellent service from Chris who went beyond expectations to deliverer a great service. Delivered the contract personally after hours to our front door....
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Sep 22,2014
Minithumbup
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Sep 22,2014
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Chris was an excellent help from start to finish - he was dedicated to finding us the right property and listened to our needs for the flat. He was punctual, efficient and even went the extra mile in hand delivering our contracts when we had agreed upon the move in date, rent etc. I wouldn't hesitate in recommending Chris to anyone who is looking for a property to rent....
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Sep 21,2014
Minithumbup
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Sep 21,2014
0 people found
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Chris Cooper - and the whole team - were very helpful throughout our move to 43 Elsted Street. Chris was particularly helpful in negotiating a break clause into our tenancy agreement. His manner was professional and responded to emails quickly....
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Sep 21,2014
Minithumbup
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Sep 21,2014
0 people found
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Had a very positive experience working with me through all of the stages from viewing the flat to handing over the keys, including detailed discussions with new landlord and makingn sure all went ok while I was on holiday, was very professional at ensuing all went smoothly, really appreciated his service....
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Sep 21,2014
Minithumbup
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Sep 21,2014
0 people found
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Chris was a friendly agent, who went out of his way to show us relevant properties. He frequently took us in his car if travel arrangements were difficult, and listened to our feedback thoroughly to come up with ideal properties....
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Sep 21,2014
Minithumbup
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Sep 21,2014
0 people found
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Chris was very helpful & efficient. He made the whole process of finding good tenants go very smoothly. In addition - & not least! - he's very nice & personable....
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Sep 21,2014
Minithumbup
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Sep 21,2014
0 people found
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A very friendly and efficient service. Signing on, and moving into our new house was made very easy. I would be happy to use Winkworth again....
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Sep 21,2014
Minithumbup
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Sep 21,2014
0 people found
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lovely staff Friendly, kind and effective and also lots of fun to work with The Kennington branch is excellent . Thanks...
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Sep 21,2014
Minithumbup
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Sep 21,2014
0 people found
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Chris was professional and found me some good tenants. He was much better than some of the competition. He also gave good advice on some issues....
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Sep 20,2014
Minithumbup
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Sep 20,2014
0 people found
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Susannah was very efficient, coming to see our property as soon as was convenient for us. She gave me clear and helpful advice regarding preparing the property for tenants. I was amazed by how quickly the property was let - in less than 24 hours and for a rate much higher than expected. I was also grateful for Susannah's patience with the questions and indecision of a novice landlady!...
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Sep 20,2014
Minithumbup
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Sep 20,2014
0 people found
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Chris was really helpful - he showed me round several properties and was honest in his opinion. He also was responsible for finding a flat which is fantastic and well-priced and which I'm now very happily renting, as well as being friendly and approachable throughout the process!...
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Sep 20,2014
Minithumbup
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Sep 20,2014
0 people found
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We have found Chris to be efficient when getting back to us, clear in answering questions, and proactive in finding us tenants. I would be very happy to deal with him in the future and recommend his services....
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Sep 20,2014
Minithumbup
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Sep 20,2014
0 people found
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Chris was incredibly helpful and friendly, taking a genuine interest in helping us to find a property best suited to my son and I. Without doubt, he's probably the most approachable and confidence inspiring agents I've come across....
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Sep 20,2014
Minithumbup
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Sep 20,2014
0 people found
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He understood our brief and stuck to it. No wasted visits no hidden agendas and was a perfect middle man between us and the landlord....
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Sep 20,2014
Minithumbup
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Sep 20,2014
0 people found
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Chris was very good, great communication, we were happy with the price and with sorting everything out with the new tenants. I would recommend him to others...
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Sep 19,2014
Minithumbup
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Sep 19,2014
0 people found
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To whom this may concern. I recently contacted your good offices with the request to re let my property and both Nicole and Susanna were very helpful in swiftly finding new tenants. I was very please and happy with their courteous and efficient manner and I believe them to be an asset to your company. kind regards V Kuhnel...
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Sep 19,2014
Minithumbup
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Sep 19,2014
0 people found
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Chris and the team at Winkworth have wen very efficient in undertaking the letting of out property. They kept us abreast of all updates and corresponded regularly with us putting us at ease that the property was in good hands. Once let they have been fantastic in managing the property making it a smooth and easy process. We have full confidence in Chris and tr team and continue to be impressed with his personal approach, regular contact and quick responses to requests. We have previously used ot...
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Sep 19,2014
Minithumbup
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Sep 19,2014
0 people found
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Chris brings enthusiasm, expertise, and charisma to his role as lettings agent. Chris is a keen listener, and aims to find not just any property but as close to an exact match as possible for his clients in a demanding marketplace. Chris is a pleasure to work with, and is highly recommended....
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Areas covered
  • SE11
  • Kennington Lambeth
  • SE17
  • Oval Stockwell
  • SE1
  • Waterloo Southwark
  • SW8
  • SW9
  • SE5
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 96% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £322,000
  • Max: £335,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA ARMA NALS UKALA TPOS NLA DPS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
18 0 45 0 0 0 1 0 0 0
Chris Cooper Chris Cooper
Senior Lettings Negotiator
56 reviews

About Chris No description set View full profile
Susannah Massey Susannah Massey
Head of Residential Lettings
2 reviews

About Susannah No description set View full profile
Nicole Freeman Nicole Freeman
Lettings Negotiator
4 reviews

About Nicole No description set View full profile
Nigel Field Nigel Field
Director
0 reviews

About Nigel Nigel has been working in estate agency since 1991 and joined Winkworth in 1992, becoming the manager of the Kennington office in 1995. Since then he has become partner in the business and heavily inv View full profile
Maira Shah Maira Shah
Lettings and Marketing Coordinator
0 reviews

About Maira No description set View full profile
Stacey Barnes Stacey Barnes
0 reviews

About Stacey No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

FEES


* Tenancy Administration Fee £270



* Tenancy Renewal £150



* Tenancy Swap £240



* Reference £36



* Landlord Reference £42



* Check-out £70 - £150



All above prices are inclusive of VAT and are guide prices and all fees will be confirmed to your specific tenancy prior to your agreeing your deal.

Last updated at 10:19 AM 22/09/2014 by allAgents

Complaints Procedure

Winkworth: Our complaints procedure




Winkworth is a franchise, operated by Winkworth Franchising limited. The following notes are provided for your guidance in the event that you wish to make a complaint against any Winkworth office, all of which are independently owned and operated.



PLEASE NOTE THAT THE COMPLAINTS PROCESS IS A WRITTEN ONE, ENSURING THAT ALL CORRESPONDENCE WITH BOTH PARTIES IS CLEARLY RECORDED.



Notes for the Guidance of Complainants



All Winkworth offices are members of The Ombudsman Service (TOS} and we aim to provide the highest standards of service to all our clients. It is a condition of our membership of the Scheme that all complaints are dealt with through our own internal Complaints Procedure. This provides the opportunity for the complaint to be resolved before the need to refer to the Ombudsman arises.



To ensure that your interests are safeguarded, all complaints are initially dealt with by the office concerned and ultimately by the Franchisor, Winkworth Franchising limited. If your complaint is not resolved to our mutual satisfaction you can approach the TOS, who will provide an independent review and assessment of the complaint.



The Complaints Procedure



STAGE 1


If you have a complaint against a Winkworth office, please provide a written summary of the nature of your complaint and confirm the name of the individual with whom you dealt. Your summary should be address to the franchisee of the office against which you have a complaint. In the case of the office issuing this leaflet, your letter would be addressed to:


Nick Goble

207- 217lavender Hill

London

SW115SD

Email: ngoble@winkworth.co.uk

Your complaint will be acknowledged immediately and you will be given a time-scale within which a formal written response will be sent. The formal written response will inform you of the outcome of the initial investigation and any actions taken or to be taken.



STAGE 2


If you are not satisfied with the initial outcome of the franchisee's investigation, you will be provided with the opportunity to have your complaint reviewed by the Franchisor, Winkworth Franchising limited.



Please provide a copy of your complaint with a covering letter requesting further investigation. Remember to also include copies of all your correspondence with the franchisee and send to:



Complaints Department

Winkworth Franchising limited

11 Berkeley Street

Mayfair

London, WlJ 80S

Email: hdh@winkworth.com


STAGE 3


If you are dissatisfied with the final findings of the Franchisor Review, you are at liberty to have the matter referred to the TOS, whose contact details are supplied below. You are also entitled to have your complaint referred to the TOS should Winkworth fail to deal with the complaint expeditiously i.e. within three months of the date of written notification to Winkworth.



By referring your complaint to the TOS, it will be reviewed and a final decision provided to you via the TOS.



PLEASE NOTE: Complaints between landlords and tenants are not covered by the procedures outlined above. However, as the agent we would hope to be in a position to assist both Parties to resolve any issues, even though there is no obligation on our part to do so.



Contact details for The Ombudsman Service (TOS}:

The Ombudsman Service

PO Box 1021

Warrington

WA49FE

Telephone: 0330 440 1634

Website: www.ombudsman-services.org

Last updated at 10:19 AM 22/09/2014 by allAgents

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