• Millie Lamb
    Millie Lamb
  • Richard Bicknell
    Richard Bicknell
  • Arthur Beaney
    Arthur Beaney
  • Sam Meredith
    Sam Meredith
  • upload your photo
    Tom Kerrane
Operating since the first branch was opened in 1991, Townends has quickly grown to become one of the leading Estate Agents across London, Surrey, Middlesex and Hampshire. Townends is part of the Badger Holdings group of Estate Agents, offering clients complete property solutions. Boasting over 20 branches, our expertise extends across sales, lettings & management, financial services, conveyancing, surveys, plus property refurbishment and maintenance services.
Townends

130 Victoria Road Aldershot
Hampshire
GU11 1JX

01252 332 284

Sep 28,2016
Minithumbup
By:
Sep 28,2016
Featured Review
0 people found
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Absolutely amazing! Me and my partner struggled for 8 months to find a place we though we had pretty much exhausted all our options until we were introduced to Sam and Richard. They found my family a place and we were moved in within two weeks! Very friendly group and very informative. Nothing seems to be much trouble for them. They have my greatest gratitude. Thank You!...
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Comment on agent fees
fees are really exceptional for the service
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Sep 08,2016
Minithumbup
By:
Sep 08,2016
Featured Review
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Richard is very helpfull and understanding person. Job was done quick. We are very pleased with what he did. Would definately recomend him....
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Comment on agent fees
Everythings ok
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Aug 18,2016
Minithumbup
By:
Aug 18,2016
Featured Review
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Richard has always been very helpful and quick to respond to my queries. I received excellent customer service from him recently when I reluctantly had to find a new place to live at short notice. He arranged for me to view the house next door and now I am living there!...
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Comment on agent fees
They are much in line with other agency fees.
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Aug 11,2016
Minithumbup
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Aug 11,2016
Featured Review
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Alex has been hands on and responsive throughout our sale even when sales support were involved Alex was there the entire journey. Could not ask for any better service....
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Comment on agent fees
Very good rates, willing to negotiate
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Aug 09,2016
Minithumbup
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Aug 09,2016
Featured Review
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Alex was great so was David. We relay liked working with them. Always polite and enthusiastic.We have known Alex before (he was showing us houses year before) he was always of informations about houses. Thank you...
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Comment on agent fees
Was ok. Better then Bridges and Romans.
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Jul 19,2016
Minithumbup
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Jul 19,2016
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First class - not at all "pushy " xtremely polite, understanding and professional. Would certainly recommend these young men and their team....
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Comment on agent fees
Good
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Jul 16,2016
Minithumbup
By:
Jul 16,2016
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The level of service was good however I felf a little misleading in my particular situation over one of the two tenancy placements....
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Comment on agent fees
Too high. Plus in one of the situations these should have been reduced.
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Jul 15,2016
Minithumbup
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Jul 15,2016
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all the staff are very friendly and helpful, they are very accommodating. with the service, I am pleased on the way they updated us on what is going on and what will comes next....
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Comment on agent fees
fee is all worth it..
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Jul 08,2016
Minithumbup
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Jul 08,2016
0 people found
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I found them very helpful and efficent, frei dly,quick getting things done when asked , no problems at all .i would recomend them....
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Comment on agent fees
Good
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Jul 04,2016
Minithumbup
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Jul 04,2016
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Very helpful and friendly. Buying a property is a hectic and time consuming job on itself. Mr Stone made sure that the transaction went as smoothly as possible. I would highly recommend Townends to everyone....
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Comment on agent fees
Good
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Jun 22,2016
Minithumbup
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Jun 22,2016
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Had a fabulous experience from Townends and especially from Richard. They understood my quite complex circumstances and were there for me throughout the whole process, allowing me to get a beautiful flat. Even once I was renting I came across a few difficulties regarding my housing benefit and they were there for me and very helpful in sorting everything out and being empathetic to my circumstances. Thankfully now it has all been resolved and i continue to live in my dream flat, made possible by...
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Comment on agent fees
Very good, was more than unexpected but he was able to help me make a few cuts because of my circumstances which made renting this flat possible.
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May 24,2016
Minithumbup
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May 24,2016
0 people found
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very professional, reliable, friendly and always willing to go the extramile to see that the job is done. The sale was fast and we were very pleased to have used Townshend....
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Comment on agent fees
With the likes of purple bricks on the market, your agent fee is on the high side. But I went for Townends, because I belive Alex would do a good job for us.
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Apr 06,2016
Minithumbup
By:
Apr 06,2016
0 people found
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We found David, Alex and in particular Richard with whom we had most contact with to be polite, friendly , helpful ( nothing was too much trouble ), and very knowledgeable in their profession. It was a pleasure to deal with them in the purchase and rental of our first buy-to-let property . We would have absolutely no hesitation in recommending the Aldershot branch to family and friends. We look forward to a continuing business relationship with the Aldershot team for any future purchase and rent...
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Comment on agent fees
found fees very fair
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Feb 19,2016
Minithumbdown
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Feb 19,2016
0 people found
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Alex didn't need to do much as the property sold its self and it's what I picked that's why I bought it . Alex is a pleasant chap but didn't have much to do with it ,if I needed to see the house he would make the appointment then someone else would sort of turn up after I called the office to say I'm here . I was told I would have someone chase the deal threw I had 2 emails and did the rest myself ,not saying you are a bad agent but I'm not sure why I have to recommend you, your company is...
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Comment on agent fees
No fees paid
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Feb 19,2016
Minithumbup
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Feb 19,2016
0 people found
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Great customer service with these guys. Quick and efficient and would highly recommend. Have rented out 2 properties very quickly for excellent rentals and sold 1 for very good price....
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Comment on agent fees
Fees are good value.. Makes the whole process hassle free
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Jan 22,2016
Minithumbup
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Jan 22,2016
0 people found
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They replied to my emails and telephone calls efficiently. They also answered any queries that I raised clearly and fully....
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Comment on agent fees
Average
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Jan 21,2016
Minithumbup
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Jan 21,2016
0 people found
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Good service specifically from Alex Stone, he always kept us up to date with what was happening with our purchase...
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Jan 21,2016
Minithumbdown
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Jan 21,2016
0 people found
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Paul was terrible. Shortly after our offer on a property was accepted, the vendors pulled out - Paul didn't tell us this and continued to tell me that they were actively looking for properties to buy for a couple of months following. I was concerned that perhaps they had decided not to sell but Paul reassured me that everything was going ahead. I became very worried when Paul suddenly stopped answering calls or replying to messages from myself or my partner so I went to the property myself to fi...
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Jan 18,2016
Minithumbup
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Jan 18,2016
0 people found
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I was very happy with the agent, the price for the property was good and they worked hard and fast to sell it at a reasonable price. The only comment I would make is that it would have been better and less stressful for me If I had gone with my own solicitor rather than accept the one recommended. Best Regards Tina Potter...
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Dec 15,2015
Minithumbup
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Dec 15,2015
0 people found
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David and Richard work very well together. They work extremely hard and always make time to help me where necessary. They work beyond their duties. I would highly recommend them....
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Dec 15,2015
Minithumbup
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Dec 15,2015
0 people found
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Paul Smith gave me an honest appreciation of the house value and current state of the market-something that the two other agencies who were tendering for my business failed to grasp. Alex Stone handled all the sale negotiations/queries and usual sticking points that all house transactions encounter in a calm and professional manner. both of these chaps are a credit to the Townends Group....
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Comment on agent fees
I found the fees charged by Townends to be very fair and value for money
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Dec 14,2015
Minithumbdown
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Dec 14,2015
0 people found
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the viewing went well! We had mentioned that we really liked the place and if needed would be prepared to Pay a little more than asking price to sway in our direction... As far as I am aware this wasn't upped slightly it went up quite a bit with no mention as to if it was because we were happy to pay a little more! It then took weeks and weeks and a lot of changes before we were able to sign the final papers and so on! And then when I called to say I had lost my job and we didn't think we would ...
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What agent could do to change your mind?
Better Communication Faster response to maintenance issues Better comminication with the landlords
Comment on agent fees
We paid over ‚£4000 deducting 1750 for deposit and 900 for the reduce in rent per month leave over 1500 approximately of letting fee's for 2 people
Was this helpful? Yes
Nov 28,2015
Minithumbup
By:
Nov 28,2015
0 people found
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Alex was fantastic. Being a first time buyer I had a lot of questions and he held my hand through the process. He was very responsive and always responded quickly whenever I called or email. He made me feel like he wasn't just on the sellers side but also on mine and genuinely cared about my purchase going through on time. He was always available when I needed to arrange more viewings for workers to view the property and had a lovely demeanour the whole time. Many thanks Alex :)...
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Nov 23,2015
Minithumbup
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Nov 23,2015
0 people found
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Alex worked very hard to complete sale and purchase of my property , we had so many issue with my purchase but Alex and Paul deals with professionally , I am so happy with their services....
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Oct 31,2015
Minithumbup
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Oct 31,2015
0 people found
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Wonderful staffs,good hospitality,very reliable and they keep in touch with you all the times. They keep their customer always first....
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Comment on agent fees
They are reliable and price we paid is quite good comparing to other agents.
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Oct 29,2015
Minithumbdown
By:
Oct 29,2015
0 people found
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Paul was very helpful in setting up the sale, but he managed to sell the flat above ours for £8,000 more than our sale. There was an accepted offer where the buyer dropped out and with the final offer that we accepted, the whole thing dragged on for months & we were forever ringing Townends to find out progress. They usually didn't know & had to phone the buyer....
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What agent could do to change your mind?
A more proactive approach
Was this helpful? Yes
Oct 28,2015
Minithumbup
By:
Oct 28,2015
0 people found
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I was very satisfied with how they handles every viewing. They were very professional and eager to help. Even after I accepted the property, Dave moved really fast to contact the landlord and get his approval. We'll see how long it takes for the contract to arrive. My only concern is that Dave registered my name incorrectly, and all the data that I receive is incorrect. I hope that will be solved....
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Comment on agent fees
They did not mention that VAT will be added to the sum they mentioned. I was expecting a sum, and I received a receipt for a higher one.
Was this helpful? Yes
Oct 28,2015
Minithumbup
By:
Oct 28,2015
0 people found
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I have found the professional service offered by Townends to be a refreshing change. They have been proactive in helping us get our house market ready and finding the right tenants. I would highly recommend thier services....
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Oct 28,2015
Minithumbup
By:
Oct 28,2015
0 people found
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We found Townends professional and extremely proactive in helping us find a property. The whole process was smooth and efficient. We would recommend them in the future....
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Comment on agent fees
We felt the fees were too expensive
Was this helpful? Yes
Oct 28,2015
Minithumbup
By:
Oct 28,2015
0 people found
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I recently purchased my first investment property via another agent. I have dealt with Dave previously when I rented a property through Townends, and as I had found him extremely professional, knowledgeable and efficient, I decided I would instruct him to find a tenant for me, once my purchase completed. Amazingly, Dave found a tenant for me the same day I completed the purchase!!! He regularly communicated with me and I would highly recommend him to any other Landlords....
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Was this helpful? Yes
Oct 28,2015
Minithumbup
By:
Oct 28,2015
0 people found
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Generally very good dealings however very inflexible and insistent on using electronically signed contracts....
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Oct 27,2015
Minithumbup
By:
Oct 27,2015
0 people found
this helpful
Really good as always. 3 x properties rented quickly and for asking price on 2 and over on 3rd. Sold 1 x of the rental properties for my asking price (well £1000.00 Under) which was considerably higher than similar properties locally and with in 10 Weeks. All the guys at townends, aldershot a really quite impressive. A pleasure to work with. Definitely exceeded my expectations on renting and selling properties....
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Comment on agent fees
Great value for money. Worth every penny
Was this helpful? Yes
Sep 08,2015
Minithumbup
By:
Sep 08,2015
0 people found
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Richard was very helpful in finding me a new property to rent, he went out of his way at all times, he contacted me when he said he was going to and gave me all the information i needed and kept me up to date with how things were going, i found him very pleasant and helpful and would certainly use Townsend again...
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Sep 01,2015
Minithumbdown
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Sep 01,2015
0 people found
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Started off quite well however the service following agreeing to take the property has been poor and quite disorganised. Didn't receive replies to many emails and had to chase, and very little/poor information provided upon moving in. Generally quite disappointed and have unfortunately been left with the feeling that everything is possible when trying to "sell" the property to you, hopefully things will improve though....
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What agent could do to change your mind?
- We were told it would be possible to measure up and the agency said this wouldn't be a problem. I emailed twice and rang twice before anyone came back to me. Once the appointment was set up it was for the wrong time, I never received a call back to re-arrange or apologise. - We kept being sent multiple contracts to sign on line (even after signing) and there was no explanation as to why. - The morning we went to collect the keys we were sat waiting for nearly an hour in the office as terms still weren't agreed with the landlord and the agent was stressed and a bit short with us. As a tenant this wasn't our issue and obviously didn't leave us with a great impression. - We were just handed two keys and told to go, nothing was at the house and when I asked if we needed to know anything about the house we were just told no. The back door keys also weren't where we were told. - a 50 page inventory was emailed to us and we were told it could not be posted. We had just moved in and no access to a printer, how we were supposed to comment on 50 pages on email?. After asking again it was eventually posted to us a week later. - the washing machine broke on Saturday so I contacted the agency. On Tuesday morning I had to contact the agency again as I still hadn't heard anything.
Was this helpful? Yes
Aug 25,2015
Minithumbup
By:
Aug 25,2015
0 people found
this helpful
Always very polite and professional during the lettings procedure and nothing seemed too much trouble for them. We were and are kept informed at all times. Would recommend Townends to all our friends....
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Was this helpful? Yes
Areas covered
  • GU9
  • Aldershot, Ash, Ash Vale, Farnham,
  • GU10
  • Camberley, Farnborough, Fleet,
  • GU11
  • Frimley, Mytchett
  • GU12
  • GU14
  • GU15
  • GU16
  • GU17
  • GU51
  • GU52
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 74% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £152,000
  • Max: £332,000

Letting
  • Min: £0
  • Max: £0

ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
21 2 29 6 15 4 13 1 3 1
Millie Lamb Millie Lamb
12 reviews

About Millie I aim to please my vendors and buyers with a personal, professional touch and give the complete property solution. View full profile
Richard Bicknell Richard Bicknell
Lettings Marketing Manager
19 reviews

About Richard No description set View full profile
Arthur Beaney Arthur Beaney
Sales Negotiator
2 reviews

About Arthur No description set View full profile
Sam Meredith Sam Meredith
Lettings Negotiator
1 reviews

About Sam No description set View full profile
Tom Kerrane - no image available Tom Kerrane
Sales Manager
0 reviews

About Tom No description set View full profile

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Fees

No fees set.
Last updated at 9:00 AM 16/03/2015 by allAgents

Complaints Procedure

No procedure set.
Last updated at 9:00 AM 16/03/2015 by allAgents

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