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Taylors Estate Agents

13 Bute Street Mermaid Quay Cardiff Bay Cardiff
Cardiff County
CF10 5BZ

029 20498425

Sep 03,2015
Minithumbdown
By:
Sep 03,2015
3 people found
this helpful
Found the most amazing perfect flat through Taylor's which suited me and my flat mate perfectly. On the day of signing everything went smoothly with all the admin fees etc discussed (which were extortionate), then we were told we needed to take out a monthly tenant insurance per person! This was not explained to us at all until we had pens in our hands ready to sign. When we said we didn't need it as it was for personal belongings and neither of us had anything of real value we were told the co...
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What agent could do to change your mind?
Over the top fees, hidden extras that your forced to take!
Comment on agent fees
Over the top fees, hidden extras that your forced to take!
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Sep 01,2015
Minithumbdown
By:
Sep 01,2015
3 people found
this helpful
Awful customer service skills and not helpful in any way. We received no communication from the company regarding check in dates. When we were due to check in we had to ring them 10 minutes after they were due to meet us only to be told that they wanted us to come to their office and not to the property itself. No one did a check in at the property and we were left to go through the inventory ourselves before returning it to them. When we did return it we pointed out a few faults with the prope...
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Apr 21,2012
Minithumbdown
By:
Apr 21,2012
4 people found
this helpful
Pure incompitence from day one. Maria seemed to have no idea what she was doing and repeatedly asked for documents that we had already provided then another member of staff would advise us that everything was fine. They then waited until the very day before we were due to move to tell us that there were several more documents they needed from us and almost entirely made us lose the property. WOULD NOT RECOMMEND....
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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