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Sterling Estate Agents (Herts & London)

33a Marlowes Hemel Hempstead
Hertfordshire
HP1 1LA

01442 230888

Mar 14,2016
Minithumbup
By:
Mar 14,2016
0 people found
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Sam @ Sterling is very professional and knowledgeable and really helped the sale go through without any hiccups. Regular updates by phone and email helped keep me informed on the progress at various stages. Thank you Sam...
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Comment on agent fees
N/A
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Dec 07,2015
Minithumbup
By:
Dec 07,2015
0 people found
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Excellent service, very attentive and kept the chain moving. Never felt we were being misled. Bought and sold through Sterling, with absolutely no complaints....
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Nov 07,2015
Minithumbup
By:
Nov 07,2015
1 people found
this helpful
We had previously tried to sell our property using the two local estate agents in boxmoor which had proved to be a waste of some ten months. Sterlings were recommended to us by a friend so we asked for a valuation. After talking it through with Ben Bird we instructed the sale. Everything was carried out efficiently and the property was marketed, after approx 2 weeks we had 3 best and final offers, we chose one and the sale completed some weeks later. All of the staff we dealt with were excellen...
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Comment on agent fees
The fees were slightly higher than the previous agents but you get what you pay for, so we were happy to pay slightly more for a superior service
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Aug 06,2015
Minithumbup
By:
Aug 06,2015
1 people found
this helpful
From initially handling my valuation request, to carrying out viewings on my property the service and professionalism I received from Ben and his team was second to none. I would not hesitate to recommend this agent if you want an agent to provide you with a stress free home move service....
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Mar 27,2015
Minithumbdown
By:
Mar 27,2015
1 people found
this helpful
We were led to believe (very strongly) that it would be in our best interests if we sold through Sterling in order to ensure a property. When we did not do this, Sterling failed to give us updated information and were most unprofessional in their manner....
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Jan 25,2015
Minithumbup
By:
Jan 25,2015
0 people found
this helpful
Tom was very professional through out the whole process. The whole viewing/purchase process was very smooth. We would definitely recommend using Sterling for another sale or purchase and wish them every success for the future....
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Nov 20,2014
Minithumbup
By:
Nov 20,2014
0 people found
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The agent kept me informed at all times with the viewings , he was always of very smart appearance , punctual informative regarding the progress on my property . The marketing of my property was second to none . I would definitely use sterling again and would recommend them to any one who wants to market their house. They also went out of their way to try to find a property in the area and within my price range to move in to . Over all brilliant friendly and very proffesional . Thank you sterli...
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Nov 19,2014
Minithumbup
By:
Nov 19,2014
0 people found
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Switched to Sterling after having difficulties with a different agent. They gained offer for full asking price with a week or so of taking on the property and handled the process through to completion very well. Would recommend....
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Nov 19,2014
Minithumbup
By:
Nov 19,2014
0 people found
this helpful
Thomas Jump is a professional, courteous agent who promptly dealt with any queries I had during the purchase of my property. He is very polite in his manner....
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Aug 21,2014
Minithumbup
By:
Aug 21,2014
0 people found
this helpful
I was selling this property on behalf of an elderly relative who had moved into care. I've had no experience of selling a property for over 30 years, so I relied fairly heavily on the advice and assistance of Stirling's staff to guide me through the process. I found them professional efficient and helpful in all of their dealings from estimate to completion....
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Comment on agent fees
very reasonable
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Aug 21,2014
Minithumbup
By:
Aug 21,2014
0 people found
this helpful
Sterling provided a professional service from beginning to end. Every person we dealt with was helpful. They are easy to contact, get back to you when they say they will and ensured everyone knew what was going on. I would have no hesitation using them again and have already recommended them to friends....
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Aug 18,2014
Minithumbup
By:
Aug 18,2014
0 people found
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Very good communications. Friendly and warm, understood my concerns when buying the property. Everyone I spoke to seemed to know what was going on, great team....
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Aug 18,2014
Minithumbup
By:
Aug 18,2014
0 people found
this helpful
All aspects of this purchase were undertaken professionally by Sterling at the Hemel Hempstead branch. Most of my dealings were with Thomas Jump who was always there when we needed him, however small the question, and always got us the answers we were looking for. Couldn't be more recommended from this buyers point of view - although you don't really get a choice on estate agents when you're buying so what's the point of a buyers review anyway?...
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Aug 14,2014
Minithumbup
By:
Aug 14,2014
0 people found
this helpful
We would not hesitate to recommend Sterling Estate Agents, in particular Mark and Nadine whom we dealt with on a regular basis. Mark took note of our requirements and only showed us properties which he felt fell within our requirements. We are now living in our perfect home. We found Mark and Nadine to be very professional, approachable, and knowledgeable. Keeping us informed at each stage of the process....
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Aug 12,2014
Minithumbup
By:
Aug 12,2014
0 people found
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We would not hesitate to recommend Sterling Estate Agents, in particular Mark, Tom and Nadine whom we dealt with on a regular basis. Mark took note of what we wanted and only showed us houses that he felt met with our requirements. He was always available when we needed him and we are now living in our perfect home. The staff are very professional, approachable, and knowledgeable. Keeping us informed at each stage of the process....
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Aug 11,2014
Minithumbup
By:
Aug 11,2014
0 people found
this helpful
Sterling were able to manage the sale of this house in an extremely effective way. Recognising the level of interest there was in the property, they arranged an open house event to which only serious buyers were invited. The result was that we accepted an offer at the end of the day. I was impressed with this approach and commend them for making it....
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Aug 10,2014
Minithumbup
By:
Aug 10,2014
0 people found
this helpful
After let's of difficulty selling our house. Tom and john came to the rescue! They worked so hard to keep our sales going, even after the third buyer had had problems. They never gave up on our house and went all out for us. Communication was brilliant. Would thoroughly recommend!...
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Aug 10,2014
Minithumbup
By:
Aug 10,2014
0 people found
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John showed us the property and recommended to the vendors to accept our offer as I really wanted to stay in the area of Woodhall Farm. During the sale I seem to have problems with my solicitors saying that had not received correspondence's ect, John was brilliant and chased them up for me. I knew if I had any issues and I called John where every possible he would help me out. Mark was also very help on the day of our move again I had issues with solicotors saying that the monies had been sen...
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Jul 02,2014
Minithumbup
By:
Jul 02,2014
0 people found
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took them on based on a recommendation, they have done good job but importantly after the first couple of emails they adapted their style to my needs; recognising my lack of availability and my particular foibles in respect of who should actually be my tenant. It wasn't all just about getting the highest rent as soon as possible. They have helped all along the way and made it easy....
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May 21,2014
Minithumbup
By:
May 21,2014
0 people found
this helpful
We used 2 other estate agents before using Sterling. By this point I was convinced out property would never sell. When Ben came to see us he was very honest but also re assured me and my husband that he had no concerns in sterling being able to sell our property. From the moment it went on we had excellent viewings a constant flow. With very positive feedback on all viewings. For the first time ever we never had to chase for feedback we ways got a prompt call back to let us know. Have had friend...
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May 13,2014
Minithumbup
By:
May 13,2014
0 people found
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Colin responded very quickly and understood what we were looking for. The flat was tenanted very soon after being vacated, almost no time without rent. A small misunderstanding was resolved quickly and to our satisfaction. We would not hesitate to recommend Colin to future clients....
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Mar 06,2014
Minithumbup
By:
Mar 06,2014
0 people found
this helpful
Sterling were very proactive in finding a Buyer for my parent\'s bungalow which required modernisation but was in a sought after location. Our first buyer pulled out just before Exchange of contracts and Ben was keen to find another Buyer immediately. Nadine, our dedicated sales progressor did a good job in chasing solicitors one a second offer had been accepted - we Exchanged and Completed in the last week. Thanks for a sterling job!...
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By: Ben Bird
Mar 06, 2014
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Thanks for taking the time to post your comments on allagents regarding your positive experience with Sterling. We all had to have patience on this one, especially with the local searches taking between 6-8 weeks, but having a sales progressor to update all parties of the progress I am sure contributed to minimising the stress caused by these delays, not to mention the last minute wrangling with the mortgage company! I am really pleased your family home has another family to enjoy the wonderful ....
Feb 12,2014
Minithumbup
By:
Feb 12,2014
0 people found
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We were extremely impressed with the way our purchase was handled by both Mark and Nadine in the Hemel branch. The purchase was particularly difficult as our Solicitor had to close down their business half way down the line and we had problems with obtaining the searches. Nadine was particularly helpful in giving me advice and chasing information that we needed to get the purchase done on time. We also found Mark\'s approach to the sale very good and far less sales like compared to other agen...
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By: Benjamin Bird
Feb 19, 2014
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Hi Kat, That is great that you had positive experiences with both the Hemel and the Kings Langley office and is really helpful to know that we are all pulling in the same direction as a business, that is why a successful independent is so much better than a corporate! Glad you made the move smoothly, thanks for the review.....
Jan 13,2014
Minithumbup
By:
Jan 13,2014
0 people found
this helpful
John has been very kind and professional showing us the property and providing informations we needed as first time buyers, Nadine has been constantly in touch with us throughout the entire purchase.excellent staff!...
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Jan 13,2014
Minithumbup
By:
Jan 13,2014
0 people found
this helpful
When Sterling came to value our property they were very realistic about the price we would be able to achieve. A figure that got potential customers through the door but not one that under valued the property. Sterling carried out the negotiation of the final sale price as we wanted giving advice throughout. Once the sale was agreed our case was then passed over to their sales Progressor, Nadine. Nadine was very efficient about how she went about her business, which is a must as she is a very bu...
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By: Benjamin Bird
Feb 19, 2014
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Hello Mr Jones, thanks for the comments. Sterling are one of the only estate agents to have a dedicated sales progression department, this ensures our negotiators and managers spend more time getting clients the best price for thier properties and also ensures that once the offer is accepted the seller and buyer is not forgotten, with our dedicated sales progressors keeping all parties in the loop at every step of the way.....
Jan 09,2014
Minithumbup
By:
Jan 09,2014
0 people found
this helpful
I have had dealings with Sterling since 2011. I had rented a property out with them previously, but I had never dealt with Ben Bird until summer 2013. Ben secured a buyer for my property after a long 18 months of my property being marketed ( not all the time by Sterling ) I had used a different agent, until Ben contacted me directly stating that he had potential buyers. He did secure a buyer and I felt that all my dealings with Ben were dealt with quickly, firmly and directly. I had a number of...
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Dec 12,2013
Minithumbup
By:
Dec 12,2013
0 people found
this helpful
Ben and the team were superb. I simply cannot fault them on anything. They were enthusiastic, helpful and their customer service was excellent. I particularly appreciated being able to speak to Nadine once we had accepted an offer - it is great to know that someone else is also keeping tabs on the progress of the sale. My previous experience with estate agents has been less than palatable, but I would recommend Ben and his team without reservation. Thank you....
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Nov 19,2013
Minithumbup
By:
Nov 19,2013
0 people found
this helpful
All of the staff at Sterling have been very helpful, both in finding us a property and during the purchase process....
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Nov 18,2013
Minithumbup
By:
Nov 18,2013
0 people found
this helpful
We purchased a property through Sterling estate agents in Hemel, as we moved from out of the area we didn\'t know the property market that well, After dealing with Ben Bird he opened our horizons with a fantastic knowledge of the town and his professional manner found us our perfect property, after dealing with other agents in the town who never phoned us back (strange when you want to buy a house ?) we found Sterling the perfect partner, they found us numerous properties to view always rang,ema...
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Oct 02,2013
Minithumbup
By:
Oct 02,2013
0 people found
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Whilst viewing a property I made some comments about liking real fireplaces and character in a house. Sophie mentioned she had another property that she felt would fit the bill. John showed us around this property, which we ended up purchasing. John was very knowledgable and helpful with securing the property for us. All staff that I have dealt with at Sterling have been helpful and friendly....
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By: Ben
Oct 04, 2013
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Hi Jo, Really glad you have settled into your new home. The great thing about our negotiators viewing properties with potential buyers is to gain this sort of feedback which you simply do not get on an email registration or over the phone and subsequently makes the job of finding the home with the must haves easier! Thanks so much for taking the time to review us on allagents.....
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 91% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Ā£167,000
  • Max: Ā£575,000

Letting
  • Min: Ā£0
  • Max: Ā£0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 0 1 0 19 0 18 1 5 1
Ben Bird Ben Bird
Partner
27 reviews

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Sean Lewis - upload your photo Sean Lewis
42 reviews

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Harry Prynn - no image available Harry Prynn
Negotiator
10 reviews

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John Jones - upload your photo John Jones
5 reviews

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Stephanie Homes - upload your photo Stephanie Homes
1 reviews

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Nadine Mackie - upload your photo Nadine Mackie
0 reviews

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Mark  - upload your photo Mark
2 reviews

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Colin Hickey - upload your photo Colin Hickey
1 reviews

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Tom  - upload your photo Tom
3 reviews

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Mark Copperwheat - upload your photo Mark Copperwheat
4 reviews

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Thomas Jump - upload your photo Thomas Jump
3 reviews

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Sam Carter - upload your photo Sam Carter
2 reviews

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