• Chris Sawyer
    Chris Sawyer
  • Dominique Scott
    Dominique Scott
  • Adam Farrell
    Adam Farrell
  • Kerry-Anne Holland
    Kerry-Anne Holland
  • Nick Daley
    Nick Daley
  • Ashley Butler
    Ashley Butler
  • Georgia Nailard
    Georgia Nailard
  • Mia McDowell
    Mia McDowell
  • Emma Marcantonio
    Emma Marcantonio
  • Eva Brdusikova
    Eva Brdusikova
  • Harriet Wood
    Harriet Wood
  • Toby Hill
    Toby Hill
  • Louis Pittock
    Louis Pittock
  • Sarah Ledwidge
    Sarah Ledwidge
  • Joe Newman
    Joe Newman
  • Jade Sheffield
    Jade Sheffield
No description for branch.
Dec 04,2016
Minithumbup
By:
Dec 04,2016
Featured Review
0 people found
this helpful
Very helpful staff. They did a great job. Harriet Woods has been brilliant too in liaising with the landlord on our behalf...
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Nov 30,2016
Minithumbup
By:
Nov 30,2016
Featured Review
0 people found
this helpful
Excellent service from start to finish, very pleased. They are a friendly and helpful team who are always quick to respond to enquiries. Thanks...
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Comment on agent fees
N/A
Was this helpful? Yes
Nov 28,2016
Minithumbup
By:
Nov 28,2016
Featured Review
0 people found
this helpful
Sawyers and Kerry-Anne do it again! What makes Sawyers different to all the other estate agents are the relationships they create. If you value personal service, excellent and honest advice then Sawyers is for you. They won't compromise their morals for the sake of a quick sale. Kerry-Anne has now helped us with 3 properties, almost becoming our very own estate agent. In this day and age most people are looking for the best deal but it is refreshing to know you can get service like this and stil...
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Comment on agent fees
Great value for money.
Was this helpful? Yes
Nov 26,2016
Minithumbup
By:
Nov 26,2016
Featured Review
0 people found
this helpful
From initial inquiry to completion, it was a pleasure to deal with Ashley, whose courteous professionalism made our purchase easy. Outstandingly good service and highly recommended!...
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Comment on agent fees
Fees were reasonable
Was this helpful? Yes
Nov 25,2016
Minithumbup
By:
Nov 25,2016
Featured Review
0 people found
this helpful
Very professional, friendly, helpful and efficient. very happy with the Sawyers service. Everything was done very quickly. No problems at all....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 24,2016
Minithumbup
By:
Nov 24,2016
0 people found
this helpful
I use Sawyers to find tenants for my Brighton property. I typically deal with the very pro-active Kerry-Anne who just 'gets things done!' The whole office are very efficient. I always feel informed if what's going on and am given feedback after viewings. Will definitely use again. (And again)....
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Comment on agent fees
Agent's fees are at market rate making them good value for the quality service provided.
Was this helpful? Yes
Nov 24,2016
Minithumbup
By:
Nov 24,2016
0 people found
this helpful
Fab team in Sawyer and Co on Church Road. Very helpful during the purchase of my property in the local area. Helped to push things through, most accommodating and would be sure to use them to sell the property on in the future. Thanks guys!...
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Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
Excellent service provided by Nick at Sawyers from valuation to completion. The whole team at Sawyers Hove and Portslade were great, taking time to get to know us and our property when marketing it for us which made all the difference. Many thanks from us!...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
We have purchased one property and let two through Sawyer and Co in Hove over the last 6 months and have found their service excellent all round. The phone and emails are always answered quickly and any problem and or queries sorted very efficiently. We have dealt primarily with Harriet, Kerry-Anne and Georgia in the Hove office all of whom have provided an A1 pro-active service. We fully intend to continue working with them into the future and wouldn't hesitate to recommend their services....
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Nov 21,2016
Minithumbdown
By:
Nov 21,2016
0 people found
this helpful
Jade is always prompt, polite and efficient. I know that I can rely on her to follow up on matters that need attention and I would thoroughly recommend her and her colleagues. She is an asset to Sawyers....
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Nov 15,2016
Minithumbup
By:
Nov 15,2016
0 people found
this helpful
Jade has been wonderful throughout the duration of my tenancy particularly during the end of the tenancy. She provided a bridge between myself and my landlord and was always quick to respond, supportive and helpful....
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Nov 10,2016
Minithumbup
By:
Nov 10,2016
0 people found
this helpful
We received an excellent customer service from Harriyet . She was very professional and efficient , always helpful and polite. She made our experience with the company a very happy one. I would recommend her highly to others....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 09,2016
Minithumbup
By:
Nov 09,2016
0 people found
this helpful
Over a period of many years as both a landlord and a rental tenant, I can say quite honestly that Sawyers has been the best agent I have ever dealt with for their professionalism and their understanding of my needs as a private tenant. A year ago I was in the unenviable task of moving from Scotland to England and had been trying to find a suitable rental property in Hove with no luck. I had literally gone to all agents in the Hove area and it wasn't until I walked through Sawyer's doors that I...
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Comment on agent fees
Good and expected fees.
Was this helpful? Yes
Nov 04,2016
Minithumbup
By:
Nov 04,2016
0 people found
this helpful
Sawyers excel in their service. Staff are polite , efficient, friendly, smart , punctual and I would have no hesitation in recommending them....
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Comment on agent fees
Fees about average for service.
Was this helpful? Yes
Nov 03,2016
Minithumbup
By:
Nov 03,2016
0 people found
this helpful
Harriet was prompt and efficient. She responded swiftly to all my emails, offered good advice and made the transition from one tenant to the next very easy....
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Comment on agent fees
Fees were reasonable.
Was this helpful? Yes
Nov 02,2016
Minithumbup
By:
Nov 02,2016
0 people found
this helpful
I recently used the services of Sawyer & Co in Hove for the first time to let one of my properties. I have to say that I found them to be the best letting agent I have ever dealt with. From the initial meeting with the owner Chris, through the viewing process with Toby (who was very helpful and informative) through to the completion with Harriet whose attention to detail is masterful. Sawyers did everything right and they made the whole process very easy for me. I highly recommend them!...
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Comment on agent fees
Reasonable market fees.
Was this helpful? Yes
Oct 28,2016
Minithumbup
By:
Oct 28,2016
0 people found
this helpful
Very open and frank i the conversatio, support available all the times requested, by mail, telephone or person. I am ery satisfied...
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Comment on agent fees
No specific comment, all good
Was this helpful? Yes
Oct 11,2016
Minithumbup
By:
Oct 11,2016
0 people found
this helpful
I would recommend Sawyer & Co due to their professional and conscientious service. The process of letting our house was made straight forward thanks to the guidance from Chris Sawyer, Kerry-Anne Holland and their respective teams. Great marketing of the house, viewings arranged at times convenient to family life and guidance on how to proceed when a tenant was found made letting for the first time uncomplicated. Thank you....
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Comment on agent fees
The agents fees were in line with other agencies in the area.
Was this helpful? Yes
Oct 01,2016
Minithumbup
By:
Oct 01,2016
0 people found
this helpful
Thanks so much! At the Church Road branch Eva sorted out my problem quickly and efficiently. Great work. Highly recommended. AW...
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Sep 27,2016
Minithumbup
By:
Sep 27,2016
0 people found
this helpful
We would like to say that we have been extremely impressed with the lettings agents that have looked after our property in Hove. Jade Sheffield is very courteous and has handled our queries and requests quickly and efficiently. As overseas landlords you have dealt with everything on our behalf and we wouldn't hesitate to recommend your services....
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Comment on agent fees
Agents fees are very reasonable
Was this helpful? Yes
Sep 12,2016
Minithumbup
By:
Sep 12,2016
0 people found
this helpful
Courteous, approachable and knowledgable staff. Very transparent with fee structure. Very good back office support. Highly recommended and probably best agent in Brighton!...
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Comment on agent fees
Reasonable and transparent
Was this helpful? Yes
Sep 08,2016
Minithumbup
By:
Sep 08,2016
0 people found
this helpful
Okay letting agents, didn't really keep us informed on what was happening and left it until 2 days before tendency starting before letting us know anything and sending us the form to sign. Had to ring up way to many times....
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Was this helpful? Yes
By: Sawyer & Co.
Sep 16, 2016
View all comments (1)
Despite issues that came to light during referencing, we are happy to report that we were able to satisfy the landlord's requirements and ensure that the tenants were able to move in on time rather than lose their holding fee.....
Sep 07,2016
Minithumbup
By:
Sep 07,2016
0 people found
this helpful
Eva has been clear and concise when dealing with any questions I had and got back very promptly, extremely helpful....
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Comment on agent fees
Good
Was this helpful? Yes
By: Richard Burwood
Oct 03, 2016
View all comments (1)
I can only AGREE completely. We have absolute confidence in Eva over the financial side.....and we continue to have the most satisfactory working arrangement with James Corcorran....my only slight concern is that my previous agents sent me a 6/12 'Inspection' report, I am not sure have received one from Sawyers.........
Sep 04,2016
Minithumbup
By:
Sep 04,2016
0 people found
this helpful
Our thanks to Harriet, Kerry-Anne, Toby and other staff at Sawyers and Co for helping us to find the apartment we wanted, and to make sure that we could obtain it....
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Comment on agent fees
as expected
Was this helpful? Yes
Sep 02,2016
Minithumbup
By:
Sep 02,2016
0 people found
this helpful
I was very impressed with both Hariett and Eva. Both were efficient and provided me with information I needed on request. Harriet provided me with bullet point of the steps and timeframes which ensured I knew what was happening at each stage and when it would be done. Thank you. This was most appreciated as I have a busy schedule....
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Comment on agent fees
The fees were a acceptable for the level of service I needed.
Was this helpful? Yes
Aug 25,2016
Minithumbup
By:
Aug 25,2016
0 people found
this helpful
So pleased we picked this calm and professional, yet friendly team to sell our house. Highly recommend them. These guys prove it is essential to have skilled negotiators working on your behalf. Chris, Ashley and the team salvaged a difficult situation when, further down the chain, an 'online' agency provided little support. The DIY alternatives are not IMHO a sensible option: you get what you pay for....
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Comment on agent fees
Fees were reasonable. They worked hard on our behalf.
Was this helpful? Yes
Aug 12,2016
Minithumbup
By:
Aug 12,2016
0 people found
this helpful
Kerry-Anne Holland was very helpful on the phone and also realistic about our expectations and the property. From then on we dealt with Daisy who was very friendly and helpful, quick to respond to enquires and generally made handling the move stress-free. There were some delays before we were contacted by the referencing company (we had to make 3 phone calls before we received notice of referencing) which could have been handled quicker as our move in date was delayed due to this. Communication ...
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Comment on agent fees
Relatively high for our price range but the service was always professional and no concerns about handing the deposit over.
Was this helpful? Yes
Aug 11,2016
Minithumbup
By:
Aug 11,2016
0 people found
this helpful
The agency has been great, showing me properties that fully met my requests. Politeness, availability, and very good service. My suggestion is to be more flexible in discussing clauses in the tenant agreement. In certain cases it can be in the interest of both the new tenant and the landlord to be in touch before signing the agreement and discussing the clauses, with the mediation of the agency only in the final drafting of the binding document....
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Comment on agent fees
The fairest fees I have seen in Brighton. Cheap and good value for the service received.
Was this helpful? Yes
Aug 08,2016
Minithumbup
By:
Aug 08,2016
0 people found
this helpful
Emma has been absolutely fantastic and a joy to work with, she resolved issues where nobody else seemed to be able to and her turnaround times were spot on! Emma has by far been the best consultant I have ever dealt with at an estate agents and I would not hesitate in recommending her! A bonus is her pleasant and extremely professional attitude and her ability to go the extra mile to help! Fantastic...
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Was this helpful? Yes
Aug 05,2016
Minithumbup
By:
Aug 05,2016
0 people found
this helpful
I was having my own problems when this sale started and was propped up by Georgina and Ashley to a great extent. They both went above and beyond what I could have expected of them. I really would not have continued with this sale had they not stepped up and help me sort things out. Amazingly good support....
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Comment on agent fees
I have used this agent's services previously and was given an outstandingly good deal.
Was this helpful? Yes
Aug 03,2016
Minithumbup
By:
Aug 03,2016
0 people found
this helpful
An excellent experience! After trying a couple of other local agents, we used Sawyer & Co to help us with a complicated sale. We didn't choose them initially because their valuation was lower than others but there valuation turned out to be spot on. These guys contradict the stereotypes and I'd use words like honesty, integrity and patience to describe them. With tenants in situ when selling the property Nick ensured his team were always sensitive to the relationship and managed it all very ...
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Comment on agent fees
In line with the competition but considering the service they provide I would say their fees are excellent value for money.
Was this helpful? Yes
Aug 01,2016
Minithumbup
By:
Aug 01,2016
0 people found
this helpful
Ashley has been exceptional over the past 6 months. Efficient, calm and supportive through a lengthy process. I can not thank him enough....
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Was this helpful? Yes
Jul 29,2016
Minithumbup
By:
Jul 29,2016
0 people found
this helpful
What a great team. Really helpful from the first meeting with Nick and all the way through the exchange and have made the whole experience as stress-free as selling a property ever could be. Four days to completion! Thanks guys...
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Comment on agent fees
Can't argue with the fees at all
Was this helpful? Yes
Jul 28,2016
Minithumbup
By:
Jul 28,2016
0 people found
this helpful
Daisy went the extra mile for us as we had a difficult previous landlord who was trying to damage our reputation via reference. She really went the extra mile for us so for that we are grateful to her for that. Cheers Daisy!...
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Comment on agent fees
Fees are expensive anyway.
Was this helpful? Yes
Jul 27,2016
Minithumbup
By:
Jul 27,2016
0 people found
this helpful
My fiancee and I recently both sold and purchased properties through Sawyers. We wanted a quick sale and completion as we were getting married within 2 months of going on the market and Ash did everything in his power to ensure this happened. We met with many estate agents around Hove when we were getting our property valued and Ash was by far the most polite, friendly, driven and knowledgeable. Moreover he showed passion for the market and was confident that we could sell and complete withi...
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Was this helpful? Yes
Areas covered
  • BN3
  • BN2
  • BN1
  • BN10
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 90% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£25,000
  • Max: Β£890,000

Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA TPOS TDS The Guild Relocation Agent Network


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
61 1 73 1 110 0 94 0 22 2
Chris Sawyer Chris Sawyer
Director
58 reviews

About Chris Born in Brighton, Chris began his career in 1988 for a small local independent agent. Following on from that he worked for a large chain of estate agents where he progressed to a senior management lev View full profile
Dominique Scott Dominique Scott
Senior Negotiator
17 reviews

About Dominique After a successful career in the music industry, Dominique moved to live in Hove from London in 2005 with her husband and 2 children.She joined the company that same year and has been an integral part View full profile
Adam Farrell Adam Farrell
Director
29 reviews

About Adam Adam grew up in Hove and has enjoyed a career in property sales and lettings since the late 1990's. He has well rounded experience in both independent and corporate estate agency, working his way up f View full profile
Kerry-Anne Holland Kerry-Anne Holland
Senior Negotiator
61 reviews

About Kerry-Anne Kerry-Anne joined Sawyer & Co in 2011She now has 14 years experience in estate agency.Her early career was spent working for a large corporate company in the Berkshire area.She then took a time of View full profile
Nick Daley Nick Daley
Branch Manager
64 reviews

About Nick Nick embarked on his career in Estate Agency straight from college in 2002 and has never looked back. He has a natural flair for the job, partly due to his friendly and professional manner, which allo View full profile
Ashley Butler Ashley Butler
Branch Manager
34 reviews

About Ashley Born in Brighton, Ashley finished his education and moved to Cyprus to work in the tourism industry. After a few years Ashley moved back to Brighton with his girlfriend and settled once again in the c View full profile
Georgia Nailard Georgia Nailard
Sales & Lettings Negotiator
20 reviews

About Georgia After finishing her A levels Georgia explored the world of retail and hairdressing before finding her calling - helping people move home. She has a bubbly personality and great enthusiasm for the job. View full profile
Mia McDowell Mia McDowell
Administration and Marketing
3 reviews

About Mia Mia joined Fine and Country in 2014 after the transformative experience of travelling around Asia. She studied Interior Design at college, and enjoyed a career in retail before setting off on her trav View full profile
Emma Marcantonio Emma Marcantonio
Property Manager
4 reviews

About Emma A true Brightonian, Emma joined the Sawyer & Co Lettings Department in February 2016 and has quickly become a valuable member of the team. As someone who loves to keep fit, Emma is an avid kickboxer View full profile
Eva Brdusikova Eva Brdusikova
Lettings Accounts Manager
6 reviews

About Eva Having originally moved to Brighton from the Czech Republic nine years ago to learn English, Eva realised what a fantastic place to live Brighton is and decided to stay. With over five years' exper View full profile
Harriet Wood Harriet Wood
Property Manager
10 reviews

About Harriet Having previously worked as a project planner, Harriet's organisational skills, combined with her diploma in Business Management, make her an ideal addition to our Property Management team. A lifelon View full profile
Toby Hill Toby Hill
Lettings Negotiator
6 reviews

About Toby Born and bred in Brighton, Toby is a long-term resident of Fiveways and his wealth of local knowledge makes him a very welcome addition to the Lettings team. A huge sports fan, Toby can regularly b View full profile
Louis Pittock Louis Pittock
0 reviews

About Louis No description set View full profile
Sarah Ledwidge Sarah Ledwidge
3 reviews

About Sarah Sarah has over 12 years’ experience in block management and has developed a passion for property. Sarah’s extensive experience has allowed her to perfect the knowledge and skills required to provi View full profile
Joe Newman Joe Newman
Lettings Manager
0 reviews

About Joe As part of a major restructuring of the lettings department, Joe Newman has been brought in to lead the team into a new era of success. With his proven lettings experience due to having managed anothe View full profile
Jade Sheffield Jade Sheffield
Property Manager
2 reviews

About Jade Having lived in Brighton from the age of seven Jade is a committed Brightonian whose favourite sport is running to the sales. After studying Events Management at the University of Brighton Jade began View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 3:58 PM 17/03/2015 by allAgents

Complaints Procedure

Fine & Country - Formal Complaints Procedure

As a Fine and Country customer you expect a first class service from us and we aim to provide it. We have high standards, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will do everything we can to put it right.

We are also subject to the rules of The Property Ombudsman. In general terms this gives Clients who are unable to resolve a complaint against us the right to have this reviewed by an independent body Ҁ“ the Ombudsman.

We hope that our complaints procedure will resolve any complaint without the need for you to contact The Property Ombudsman. Please note that the Ombudsman will not investigate your complaint before you have completed our complaints procedure and received a letter or email from us giving our final response.

This document shows the steps in our complaints procedure. At every stage we promise to listen, to do everything we can to resolve your problem and to make sure you're happy with the way we do it.

Our Complaints Procedure

If you have a problem relating to the service you have received, please discuss this at the earliest opportunity with one of our members of staff. Our aim is to deal with your problem sympathetically, fairly and quickly.

If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the department dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint, although whether this is possible will depend on the complexity of the complaint.

If the response by one of our Managers does not resolve the matter to your satisfaction, you can ask the Manager to refer the complaint to one of the Directors. It is better if you can do this in writing to:

Mr Adam Farrell
Fine & Country
46 Church Road
Hove
BN3 2FN

A letter of acknowledgement will be sent to you within 3 working days. It will also:

Set out our understanding of your complaint and state when we will be able to reply in greater detail.

You may also be asked for additional information if this is required to assist resolving the matter.

Your letter should state why you are still dissatisfied and what further action you wish Fine & Country to take to fully resolve your complaint. The Director will fully investigate your complaint as quickly as possible.

In all but exceptional cases, by the end of eight weeks following receipt of your complaint, Fine & Country will have given you its final response in writing.

If you are still not satisfied with the steps taken by Fine & Country, you can write to:

The Property Ombudsman Ltd, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP (Telephone: (01722) 333306 or e-mail: admin@tpos.co.uk).

The Property Ombudsman will consider your complaint, taking into account any points made by you and Sawyer & Co. The Ombudsman may, however, refuse to investigate a complaint when your issue refers to something that happened more than 12 months before you complained in writing to the Member Agency, or you referred your complaint to the Ombudsman more than six months after you received the Member Agency's final offer of settlement or answer.

The Ombudsman's Office may try to settle the dispute by agreement between you and Fine & Country. If this is unsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what he believes to be fair in all the circumstances.

The Ombudsman will send his decision to you and Fine & Country. You can accept or reject his decision. If you reject the Ombudsman's decision, it will lapse and you are free to do as you wish.

Last updated at 3:58 PM 17/03/2015 by allAgents

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