• Chris Sawyer
    Chris Sawyer
  • Dominique Scott
    Dominique Scott
  • Adam Farrell
    Adam Farrell
  • Kerry-Anne Holland
    Kerry-Anne Holland
  • Nick Daley
    Nick Daley
  • Ashley Butler
    Ashley Butler
  • Georgia Nailard
    Georgia Nailard
  • Conor Davis
    Conor Davis
  • Mia McDowell
    Mia McDowell
  • Emma Marcantonio
    Emma Marcantonio
  • Eva Brdusikova
    Eva Brdusikova
  • Toby Hill
    Toby Hill
  • Joe Newman
    Joe Newman
  • Katie Price
    Katie Price

THE BEST ESTATE AGENCY IN THE SOUTH EAST 2017 AWARDS WINNERS / THE SMALL LETTINGS AGENCY IN THE UK 2017 AWARD WINNERS / RATED EXCEPTIONAL IN THE BEST ESTATE AGENTS GUIDE 2018

The Brighton and Hove Property Experts.


Sawyer & Co. are market leaders in the city with a strong reputation for integrity and local knowledge. Standing out from the crowd with a clear and constant focus on providing the highest levels of customer experience, our aim is clear - to be better
Read full description... than our competitors in every way. We pride ourselves on doing things differently We receive more customer satisfaction reviews than any other agency in the area giving a clear indication that we deliver on our promises.
Sawyer & Co

52 Church Road Hove, Brighton
Brighton and Hove
BN3 2FN

01273 778844
Feb 20,2018
Minithumbup
Emma Marcantonio
By: 'Anna'
Feb 20,2018
0 people found
this helpful
Emma has been an excellent property manager during the almost two years I have been renting through the agency. She promptly resolved any issue that I raised from the flat, and I am fully satisfied with the courtesy and professionality she offered....
read full review
Was this helpful? Yes
Feb 19,2018
Minithumbup
Emma Marcantonio
By: 'AF'
Feb 19,2018
0 people found
this helpful
Emma is our property manager, managing our property whilst we are overseas. I have received above expected customer service from Emma. The communication I receive from Emma is excellent and she always answers any e-mails I send during the same working day. I was really worried about renting out my family home but I have 100 percent confidence in Emma and Sawyer and Co....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Feb 16,2018
Minithumbup
Katie Price
By: 'James Harrison'
Feb 16,2018
0 people found
this helpful
Katie is our property manager and we couldn't ask for a more professional, polite and efficient point of contact. When something goes wrong or needs fixing, she liaises with the landlord, actions the work or provides advice quickly and efficiently....
read full review
Comment on agent fees
n/a
Was this helpful? Yes
Feb 16,2018
Minithumbup
Katie Price
By: 'Ana B'
Feb 16,2018
0 people found
this helpful
I've been a tenant for over a year with Sawyer & Co and they are always super responsive - Katie is our PM and has swiftly resolved any problems we've had and made sure we're happy. It's great to have someone looking after us who responds quickly and makes sure the issues are resolved. Thanks Katie!...
read full review
Was this helpful? Yes
Feb 15,2018
Minithumbup
Katie Price
By: 'Babs'
Feb 15,2018
0 people found
this helpful
Sawyer & Co have been extremely helpful in my relocating back to Brighton after many years ,Katie has been extremely proficient and friendly with emails it has been painless and a very reassuring process. The service provided by Bob Beakin from Portslade Office who initially showed me the property was helpful and very professional . Thank you to both Babs ....
read full review
Comment on agent fees
What I expected .
Was this helpful? Yes
Feb 06,2018
Minithumbup
Emma Marcantonio
By: 'Chris'
Feb 06,2018
0 people found
this helpful
The service provided by Emma Marcantonio has been second to none, assistance and reported problems have been provided and resolved efficiently....
read full review
Was this helpful? Yes
Feb 01,2018
Minithumbup
Emma Marcantonio
By: 'Happy in Hove'
Feb 01,2018
0 people found
this helpful
Emma really went above and beyond to resolve an issue for me - I was really grateful for the personal service and the reassurance she provided. She put my needs above her own and really went the extra mile. Top customer service....
read full review
Was this helpful? Yes
Jan 24,2018
Minithumbup
Joe Newman
By: 'Annie'
Jan 24,2018
0 people found
this helpful
Really impressed with the way Jo organised the facelift to my flat. He managed to get the trades lined up and quotes in within a few days. Took all the hassle out of it for me and also a very decently priced job. I would never choose to use anyone else. I have been a big fan of Sawyers for some years....
read full review
Comment on agent fees
Fees very reasonable and worth every penny for the hassle you are saved.
Was this helpful? Yes
Jan 22,2018
Minithumbup
Katie Price
By: 'Henry'
Jan 22,2018
0 people found
this helpful
I recently signed a flat in the Hove area and Katie dealt with our contract enquiries and needs before the move in date. Katie was very attentive and responded quickly to any queries I had during the process. It was always reassuring to be able to speak to Katie directly when following up on questions or when querying particular aspects of the contract. Katie and the team made the process very easy and straightforward - thank you!...
read full review
Was this helpful? Yes
Jan 17,2018
Minithumbup
Toby Hill
By: 'Cath'
Jan 17,2018
0 people found
this helpful
I've been renting out my property for several years, and Sawyer and Co are the best I've ever used. Katie and Toby are very quick to respond to queries, excellent communicators, and extremely helpful. With other agents, I've had to wait over a month to get the place rented. Katie and Toby did it within days...
read full review
Was this helpful? Yes
Jan 16,2018
Minithumbup
Katie Price
By: 'Paul'
Jan 16,2018
0 people found
this helpful
Katie was excellent and very prompt and getting my landlord the fix three separate problems relating to winter that cropped up within December. Everything was fixed promptly and efficiently just before Christmas. Would not hesitate to recommend. Paul, Hove Tenant....
read full review
Was this helpful? Yes
Jan 11,2018
Minithumbdown
Toby Hill
By: 'Samthedog'
Jan 11,2018
0 people found
this helpful
Toby informed me on viewing a flat that it contained the white goods that were present. Paid the deposit, moved in, to find white goods had then disappeared. No apology from Toby. Had to buy fridge and washing machine. In the last month he aggressively booked in continuous viewings, despite me requesting block viewings on account of working from home. General passive aggressive behaviour with no charm or interpersonal skills. Seriously in need of training....
read full review
Was this helpful? Yes
Jan 04,2018
Minithumbup
Ashley Butler
By: 'bondybondy'
Jan 04,2018
0 people found
this helpful
Ashley helped us with a particularly complicated sale, he was always very helpful and sympathetic towards us, we will definitely be contacts him for our next purchase. Great guy...
read full review
Comment on agent fees
Agent fees were very reasonable
Was this helpful? Yes
Jan 03,2018
Minithumbup
Georgia Nailard
Conor Davis
By: 'Mazzie'
Jan 03,2018
0 people found
this helpful
Sawyers have been helpful, supportive and professional throughout search for forever property. Georgia has been patient and efficient st all times. First rate service. Highly recommend....
read full review
Was this helpful? Yes
Dec 22,2017
Minithumbup
Joe Newman
By: 'Chris'
Dec 22,2017
0 people found
this helpful
Joe was allocated as our 'go to' person just a couple of weeks after signing a 6 month tenancy agreement. There were a few teething problems with the flat (having been a renovation project for 2.5 years) however Joe dealt with any issues promptly and during the home inspection he was thorough and professional without being intrusive. We have now signed a further 12 month contract which we're very happy about as we do like our little flat in central Hove....
read full review
Comment on agent fees
The agent's fees are about right/ average for this area.
Was this helpful? Yes
Dec 20,2017
Minithumbup
Joe Newman
By: 'Julia'
Dec 20,2017
0 people found
this helpful
I was very impressed with Joe as he is always helpful, reasonable and responds to emails quickly. I wouldn't hesitate to recommend Joe in the future....
read full review
Was this helpful? Yes
Dec 18,2017
Minithumbup
Katie Price
By: 'Lisa'
Dec 18,2017
0 people found
this helpful
Katie was really prompt at responding to my emails and she went the extra mile to chase the tenants in order to grant me access when they weren't responding. Thank you!...
read full review
Comment on agent fees
Very competitive fees.
Was this helpful? Yes
Dec 17,2017
Minithumbup
Nick Daley
Georgia Nailard
By: 'Peter Kerr'
Dec 17,2017
0 people found
this helpful
I have no complaints. It took time, but had every confidence in the service and all staff I met or just spoke to....
read full review
Comment on agent fees
Average
Was this helpful? Yes
Dec 15,2017
Minithumbup
Dominique Scott
By: 'Robert'
Dec 15,2017
0 people found
this helpful
Dominique handled the sale of our flat in Palmeira Square in a very efficient and friendly manner during what turned out to be a long and protracted affair. She kept us promptly advised of all developments over this extended period....
read full review
Comment on agent fees
The Agent's fees were reasonable and competitive.
Was this helpful? Yes
Dec 13,2017
Minithumbup
Ashley Butler
By: 'Chris'
Dec 13,2017
0 people found
this helpful
Very pleased with overall conduct of agent Ashley was incredibly helpful and replied to all my emails and telephone calls within a couple of hours very cheerful positive helpful man...
read full review
Comment on agent fees
N/a
Was this helpful? Yes
Dec 05,2017
Minithumbup
Joe Newman
By: 'Carly'
Dec 05,2017
0 people found
this helpful
Excellent service from this estate agents, joe Newman was my property manager and was always willing to help, answered questions quickly and problems got sorted very promptly. A breath of fresh air compared to other estate agents. Would highly recommend....
read full review
Was this helpful? Yes
Dec 04,2017
Minithumbup
Joe Newman
By: 'Karina'
Dec 04,2017
0 people found
this helpful
We found Sawyer & Co very helpful in finding our rental home. Over the 18 months living in a rental property managed by Sawyer & Co, Joe Newman was very approachable and not at all intrusive when doing regular inspections. Communication was always quick and clear. On leaving the property we found the whole procedure to be well organised, and again never had to wait long to have our questions answered. We would definitely use Sawyer & Co again if looking for property in a similar area...
read full review
Comment on agent fees
Fees seemed standard.
Was this helpful? Yes
Nov 30,2017
Minithumbup
Katie Price
By: 'M. R. Shishehchi'
Nov 30,2017
0 people found
this helpful
Katie has been very helpful and understanding regarding the rental of my property and up most profetional recommend 10 stars...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Nov 26,2017
Minithumbup
Chris Sawyer
By: 'Annie'
Nov 26,2017
0 people found
this helpful
Ours was not an easy sale due to the condition of the property but the help received from Chris resolved problems in the end to a satisfactory outcome, for which we were grateful, carried out in a calm and helpful manner - thank you Chris ]...
read full review
Comment on agent fees
a fair price for all the hassle the agent had
Was this helpful? Yes
Nov 24,2017
Minithumbup
Katie Price
By: 'Kerry'
Nov 24,2017
0 people found
this helpful
Katie has been doing a great job of managing the flat. She gives us regular reports on its condition and any problems that the tenants are experiencing with it. When work needs to be done, she gets quotes from contractors and then manages the job through to completion, keeping us informed of progress. Essentially the perfect service, everything we need to be confident that flat is being looked after and the tenants are happy....
read full review
Comment on agent fees
Very reasonable
Was this helpful? Yes
Nov 23,2017
Minithumbup
Katie Price
By: 'Sharon'
Nov 23,2017
0 people found
this helpful
I am very happy with the service I have had from Sawyers. Katie is always professional and quick to respond to any issue. With a recent issue, she did more than I would have expected and got a good outcome. I would recommend her unreservedly....
read full review
Comment on agent fees
They seem reasonable
Was this helpful? Yes
Nov 21,2017
Minithumbup
Katie Price
By: 'LM'
Nov 21,2017
0 people found
this helpful
Katie has been extremely helpful during the process of moving properties. She always replied to emails and eased any concerns I had. Thanks Katie...
read full review
Was this helpful? Yes
Nov 17,2017
Minithumbup
Katie Price
By: 'Steve'
Nov 17,2017
0 people found
this helpful
Kate has become my new property manager within the recent months after a switch-over and has been nothing less than highly responsive,concise and sympathetic to any changes and pending issues that I required. I would highly recommend and plan to stick with until the end of my contract....
read full review
Was this helpful? Yes
Nov 17,2017
Minithumbup
Kerry-Anne Holland
By: 'Hugo D.'
Nov 17,2017
0 people found
this helpful
It seems odd to give Sawyer a top-of-the class rating for a transaction that did not actually go ahead. The reason for this was my health, which took a turn for the worse between viewing and contract-signature, so I decided to go back to London to be closer to family. Kerry-Anne could not have been more helpful, informative, easy-going and charming at the viewing. The flat was exceptional, I thought - a lovely place to live. Later, I had to request an adjustment to the start-date of the new t...
read full review
Comment on agent fees
About par for the course
Was this helpful? Yes
Nov 13,2017
Minithumbup
Katie Price
By: 'David Kaye'
Nov 13,2017
0 people found
this helpful
I recently changed tenants in a flat, and found Katie most helpful and efficient, keeping me informed all the way. As with most changeovers, there were a number of items in the flat that needed sorting out before the new tenants moved in and these were dealt with very quickly. I would extend my thanks to the other members of Sawyers, who I always find most helpful...
read full review
Comment on agent fees
Fair and competitive
Was this helpful? Yes
Areas covered
  • BN3
  • BN2
  • BN1
  • BN10
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
96% customers were satisfied with fees 84% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£25,000
  • Max: Β£890,000

Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA TPOS TDS The Guild Relocation Agent Network








Review statistics

From Landlords From Tenants From Vendors From Buyers Other
95 1 122 4 133 0 109 0 25 2
Chris Sawyer Chris Sawyer
Director
62 reviews

About Chris Born in Brighton, Chris began his career in 1988 for a small local independent agent. Following on from that he worked for a large chain of estate agents where he progressed to a senior management lev View full profile
Dominique Scott Dominique Scott
Senior Negotiator
18 reviews

About Dominique After a successful career in the music industry, Dominique moved to live in Hove from London in 2005 with her husband and 2 children.She joined the company that same year and has been an integral part View full profile
Adam Farrell Adam Farrell
Director
18 reviews

About Adam Adam grew up in Hove and has enjoyed a career in property sales and lettings since the late 1990's. He has well rounded experience in both independent and corporate estate agency, working his way up f View full profile
Kerry-Anne Holland Kerry-Anne Holland
Senior Negotiator
74 reviews

About Kerry-Anne Kerry-Anne joined Sawyer & Co in 2011She now has 14 years experience in estate agency.Her early career was spent working for a large corporate company in the Berkshire area.She then took a time of View full profile
Nick Daley Nick Daley
Associate Director
75 reviews

About Nick Nick embarked on his career in Estate Agency straight from college in 2002 and has never looked back. He has a natural flair for the job, partly due to his friendly and professional manner, which allo View full profile
Ashley Butler Ashley Butler
Branch Manager
52 reviews

About Ashley Born in Brighton, Ashley finished his education and moved to Cyprus to work in the tourism industry. After a few years Ashley moved back to Brighton with his girlfriend and settled once again in the c View full profile
Georgia Nailard Georgia Nailard
Sales & Lettings Negotiator
29 reviews

About Georgia After finishing her A levels Georgia explored the world of retail and hairdressing before finding her calling - helping people move home. She has a bubbly personality and great enthusiasm for the job. View full profile
Conor Davis Conor Davis
Negotiator
30 reviews

About Conor Working as an apprentice in the conveyancing department of a local solicitor provided Conor with an insight into the world of property, however he craved a career with more customer contact, meetings View full profile
Mia McDowell Mia McDowell
Administration and Marketing
3 reviews

About Mia Mia joined Sawyer & Co and Fine and Country in 2014 after the transformative experience of travelling around Asia. She studied Interior Design at college, and enjoyed a career in retail before setting View full profile
Emma Marcantonio Emma Marcantonio
Property Manager
24 reviews

About Emma A true Brightonian, Emma joined the Sawyer & Co Lettings Department in February 2016 and has quickly become a valuable member of the team. As someone who loves to keep fit, Emma is an avid kickboxer View full profile
Eva Brdusikova Eva Brdusikova
Lettings Accounts Manager
7 reviews

About Eva Having originally moved to Brighton from the Czech Republic nine years ago to learn English, Eva realised what a fantastic place to live Brighton is and decided to stay. With over five years' exper View full profile
Toby Hill Toby Hill
Lettings Negotiator
14 reviews

About Toby Born and bred in Brighton, Toby is a long-term resident of Fiveways and his wealth of local knowledge makes him a very welcome addition to the Lettings team. A huge sports fan, Toby can regularly b View full profile
Joe Newman Joe Newman
Lettings Manager
10 reviews

About Joe As part of a major restructuring of the lettings department, Joe Newman has been brought in to lead the team into a new era of success. With his proven lettings experience due to having managed anothe View full profile
Katie Price Katie Price
Property Manager
14 reviews

About Katie Having worked in the property sector since 2014 our new Property Manager, Katie, brings a wealth of knowledge to our Letttings team. Whilst studying Costume Design and Making at Nottingham Trent Un View full profile

Job vacancies

Please see a list of jobs available

Fees

TENANT FEES -

Rent in advance: 1 Month, Deposit: 1 and a half months, Admin fee (referencing, check in, contracts and all paperwork): Β£200.00 inc VAT per applicant, Guarantor fee: Β£30.00 inc VAT

TDS registration fee: Β£50.00 inc VAT per tenant if the deposit is registered by Sawyer & Co, Β£0.00 if the deposit is registered by the Landlord.

End of tenancy checkout fee: Β£54.00 For studios and one beds, Β£72.00 For all others, All inclusive of VAT

Client Money Protection - Sawyer & Co are part of a client money protection scheme. Our Client Money Protection (CMP) Scheme is a compensation scheme run by the National Federation of Property Professionals (NFoPP) which provides compensation to landlords, tenants and other clients should an agent misappropriate their rent, deposit or other client funds.

Independent Redress Provided by The Property Ombudsman - Sawyer & Co are part of The Property Ombudsman Scheme (TPOS). This scheme has been providing consumers and property agents with an alternative dispute resolution service since 1990.

The Ombudsman’s resolutions are designed to achieve a full and final settlement of the dispute and all claims made by either party. The Ombudsman can, where appropriate, make compensatory awards in individual cases up to a maximum of Β£25,000 for actual and quantifiable loss and/or for aggravation, distress and/or inconvenience caused by the actions of an agent.
Last updated at 10:20 AM 10/10/2017 by Katharine

Complaints Procedure

Sawyer & Co - Formal Complaints Procedure

As a Sawyer & Co customer you expect a first class service from us and we aim to provide it. We have high standards, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will do everything we can to put it right.

We are also subject to the rules of The Property Ombudsman. In general terms this gives Clients who are unable to resolve a complaint against us the right to have this reviewed by an independent body, the Ombudsman.

We hope that our complaints procedure will resolve any complaint without the need for you to contact The Property Ombudsman. Please note that the Ombudsman will not investigate your complaint before you have completed our complaints procedure and received a letter or email from us giving our final response.

This document shows the steps in our complaints procedure. At every stage we promise to listen, to do everything we can to resolve your problem and to make sure you're happy with the way we do it.

Our Complaints Procedure

If you have a problem relating to the service you have received, please discuss this at the earliest opportunity with one of our members of staff. Our aim is to deal with your problem sympathetically, fairly and quickly.

If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the department dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint, although whether this is possible will depend on the complexity of the complaint.

If the response by one of our Managers does not resolve the matter to your satisfaction, you can ask the Manager to refer the complaint to one of the Directors. It is better if you can do this in writing to:

Mr Adam Farrell
Sawyer & Co
52 Church Road
Hove
BN3 2FN

A letter of acknowledgement will be sent to you within 3 working days. It will also:

Set out our understanding of your complaint and state when we will be able to reply in greater detail.

You may also be asked for additional information if this is required to assist resolving the matter.

Your letter should state why you are still dissatisfied and what further action you wish Sawyer & Co to take to fully resolve your complaint. The Director will fully investigate your complaint as quickly as possible.

In all but exceptional cases, by the end of eight weeks following receipt of your complaint, Sawyer & Co will have given you its final response in writing.

If you are still not satisfied with the steps taken by Sawyer & Co, you can write to:

The Property Ombudsman Ltd, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP (Telephone: (01722) 333306 or e-mail: admin@tpos.co.uk).

The Property Ombudsman will consider your complaint, taking into account any points made by you and Sawyer & Co. The Ombudsman may, however, refuse to investigate a complaint when your issue refers to something that happened more than 12 months before you complained in writing to the Member Agency, or you referred your complaint to the Ombudsman more than six months after you received the Member Agency's final offer of settlement or answer.

The Ombudsman's Office may try to settle the dispute by agreement between you and Sawyer & Co. If this is unsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what he believes to be fair in all the circumstances.

The Ombudsman will send his decision to you and Sawyer & Co. You can accept or reject his decision. If you reject the Ombudsman's decision, it will lapse and you are free to do as you wish.
Last updated at 10:20 AM 10/10/2017 by Katharine

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours



.

Make an Enquiry