• Chris Sawyer
    Chris Sawyer
  • Dominique Scott
    Dominique Scott
  • Adam Farrell
    Adam Farrell
  • Kerry-Anne Holland
    Kerry-Anne Holland
  • Nick Daley
    Nick Daley
  • Ashley Butler
    Ashley Butler
  • Georgia Nailard
    Georgia Nailard
  • Mia McDowell
    Mia McDowell
  • Emma Marcantonio
    Emma Marcantonio
  • Eva Brdusikova
    Eva Brdusikova
  • Harriet Wood
    Harriet Wood
  • Toby Hill
    Toby Hill
  • Louis Pittock
    Louis Pittock
  • Sarah Ledwidge
    Sarah Ledwidge
  • Joe Newman
    Joe Newman
  • Jade Sheffield
    Jade Sheffield
  • claim your profile
    Bob
  • claim your profile
    James
No description for branch.
Sawyer & Co

52 Church Road Hove, Brighton
Brighton and Hove
BN3 2FN

01273 778844
May 29,2017
Minithumbup
By:
May 29,2017
0 people found
this helpful
The staff at Church Street were helpful at all times and dealt with the sale of house efficiently. They were always available for advice and identified properties in their portfolio that met my requirements for purchase....
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Comment on agent fees
As I had joint agents the fees were higher than I would otherwse have paid
Was this helpful? Yes
May 27,2017
Minithumbup
Nick Daley
Georgia Nailard
By:
May 27,2017
0 people found
this helpful
Nick was very straight forward and had none of the hyperbole which is sadly so often part of many estate agent's approach. When asked about procedures and reasons for handling clients in certain ways he was completely clear about his approach and methods for achieving a sale. My sister was charmed he opened the door for her too! Georgia was also charming and made contact very easy......once again without the exaggeration one finds with other agents....
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Comment on agent fees
I think the fees were pretty standard for this level of property, and lower than one of the three agents who valued the property.
Was this helpful? Yes
May 24,2017
Minithumbup
Jade Sheffield
By:
May 24,2017
0 people found
this helpful
Jade Sheffield has been looking after the management of my flat for the last year and half. I am now in the process of selling my property and I have needed her to help with answering queries in relation to the sale. Each time, she has responded on the same day without question. In relation to the management of the property, she is proactive, nothing is too much trouble and she follows up on matters to make sure she gets the best results for her clients. She is absolutely fantastic and my husban...
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Comment on agent fees
reasonable and willing to negiotiate
Was this helpful? Yes
May 22,2017
Minithumbup
Ashley Butler
Georgia Nailard
By:
May 22,2017
0 people found
this helpful
I couldn't recommend Ashley and his team at Sawyer and Co more highly. Excellent communication from start to finish. Despite being implicated in a chain with less than average lawyers & agents they kept positive and proactive throughout....
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Was this helpful? Yes
May 12,2017
Minithumbup
Emma Marcantonio
By:
May 12,2017
0 people found
this helpful
Emma's a likeable approachable individual, 100% capable of dealing with multiple duties in a busy office environment, managing both tenants and trades with ease. Excellent communication, which is why it's extremely likely she'll be catapulted up the ladder quick and progress in her career....
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Comment on agent fees
Good
Was this helpful? Yes
May 09,2017
Minithumbup
Jade Sheffield
By:
May 09,2017
0 people found
this helpful
Jade Sheffield is a pleasure to deal with, quick to respond, knowledgeable and always friendly. She's a real credit to the Sawyers team....
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Was this helpful? Yes
May 09,2017
Minithumbup
Jade Sheffield
By:
May 09,2017
0 people found
this helpful
Since Jade is my property manager I don't have to worry about any issues with my property. She always there for me to resolve any issues promptly. She is great asset to the company. Can't thank her enough....
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Comment on agent fees
Good
Was this helpful? Yes
May 08,2017
Minithumbup
Emma Marcantonio
By:
May 08,2017
0 people found
this helpful
Emma has given invaluable help and service to me from the start and is always prompt in her dealings with any issues raised either by the tenants or myself. She is cheerful, friendly, and pleasant to deal with at all times - I trust her implicitly, and have no hesitation in recommending her to potential clients. A lovely girl!...
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Comment on agent fees
Fees are pretty much as expected so certainly not excessive
Was this helpful? Yes
May 07,2017
Minithumbup
Chris Sawyer
Harriet Wood
By:
May 07,2017
0 people found
this helpful
All the staff were extremely professionally and friendly. Always gave positive and helpful advice beyond what was expected. I would definitely use them again as my first choice and would not hesitate to recommend them to friends and family....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 26,2017
Minithumbup
Jade Sheffield
By:
Apr 26,2017
0 people found
this helpful
Jade has been our agent for nearly two years and she has been consistently brilliant. Whatever issue we've had with the flat she has always been understanding and been quick to sort it. Definitely the best experience of a letting agent I've had in my nine years in Brighton....
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Comment on agent fees
One of the cheapest fees I've heard of and no renewal fee.
Was this helpful? Yes
Apr 25,2017
Minithumbup
Nick Daley
By:
Apr 25,2017
0 people found
this helpful
I've been in negotiations selling my 1 bed with Nick. I'm really pleased with the outcome so far. I've found Nick to be approachable, knowledgeable, friendly, but most of all the advice he has given me has been spot on and I've felt with my best and personal interests at heart. It's my first time selling and I couldn't have asked for a better agent to work with....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 25,2017
Minithumbup
Jade Sheffield
Adam Farrell
By:
Apr 25,2017
0 people found
this helpful
Jade Sheffield has been my main point of contact concerning the letting of my property in Brighton. She has consistently proved extremely efficient in communicating any issues that may arise in respect of the property; dealing with repairs etc as necessary and then relaying the outcome back to both us and the tenants accordingly. She thinks on her feet and manages any situation with fantastic attitude - she makes the whole rental experience a lot more straightforward and stress free. Fantasti...
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Comment on agent fees
Fees are average property type.
Was this helpful? Yes
Apr 24,2017
Minithumbup
Bob
James
By:
Apr 24,2017
0 people found
this helpful
Sawyer have been professional and efficient. They have always kept us informed of new developments in the sales process. They are polite and easy to chat to. Knowledgeable, helpful and would definitely recommend as an agent....
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Comment on agent fees
Yes good
Was this helpful? Yes
Apr 19,2017
Minithumbup
Jade Sheffield
By:
Apr 19,2017
0 people found
this helpful
Jade has been fantastic since she took over looking after our property for us. Nothing is ever too much trouble and she has always answered any queries we have had....
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Was this helpful? Yes
Apr 18,2017
Minithumbup
Jade Sheffield
By:
Apr 18,2017
0 people found
this helpful
Jade has been exceptional during the nine months we were tenants in the flat. She was polite, efficient and friendly at all times. We had a couple of repeat issues with the boiler and each time she sorted an immediate solution. I felt lucky to have Jade as a contact person as she was reliable and speedy. Thank you for all your hard work Jade! Sawyer & Co are lucky to have you!...
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Was this helpful? Yes
Apr 15,2017
Minithumbdown
By:
Apr 15,2017
0 people found
this helpful
THEY NEVER INFORMED US ABOUT THE REQUIREMENTS FOR THE REFERENCE PROCESS, so we applied for a property, they took our holding deposit saying my husband's income was not taken into consideration for referencing process. How we were supposed to know that if they did't explain this before we paid the holding deposit, even when my husband explained his occupation from the beginning of the process. We have been trying to contact them in writting to get the holding deposit back but they haven't anythin...
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Comment on agent fees
HIGH AGENT'S FEES
Was this helpful? Yes
By: Joe Newman
Apr 18, 2017
View all comments (1)
Dear Nathalia, Having spoken with Toby who took your initial holding fee, he has confirmed that he asked what your annual income was, which you provided as £**,*** working front of house at the ****** ***. We are sorry that you feel you were not property informed, we cannot however be held responsible for not questioning your income and how as an employee you might be paid. When referencing applicants on their income it is standard for gratuities not to be included in your guaranteed ...
Apr 14,2017
Minithumbup
Jade Sheffield
By:
Apr 14,2017
0 people found
this helpful
Jade has done an excellent job of managing our flat over the past year. There was a problem with damp in the flat which turned out to be due to a number of different causes. Jade persuaded the freeholder to commission and pay for a thorough review so that we knew exactly what needed to be done. She then managed the rectification work, getting quotes, checking the work and chasing other suppliers for the bits that weren't our responsibility. This really is full service management, which is great ...
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Comment on agent fees
I feel that the fees we pay are good value.
Was this helpful? Yes
Apr 10,2017
Minithumbup
Jade Sheffield
By:
Apr 10,2017
0 people found
this helpful
Jade has been extremely efficient whilst dealing with the letting of our property. She always replies promptly to any e-mails / returns calls. If there is a problem she always contacts us to inform us and offers help, suggestions & solutions, whilst keeping both ourselves & the tenants notified of whats happening. She is always friendly & helpful while still being professional in her work....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 06,2017
Minithumbup
Jade Sheffield
By:
Apr 06,2017
0 people found
this helpful
I chose Sawyer and co to manage my property whilst it is being let. I was very happy with the service I received from James Perry and now Jade is managing my property. The service I am receiving from Jade is exceptional. She is very efficient at dealing with any queries the tenants have and e-mails me regularly. When the tenants have had issues she checks with me as to what I would like to do but offers solutions too. She has obtained quotes from tradesmen for any work that has needed doing and...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 06,2017
Minithumbup
Jade Sheffield
By:
Apr 06,2017
0 people found
this helpful
Jade has been extremely helpful. She is very approachable and has dealt with our concerns swiftly and professionally. Having dealt with agents before we feel that the service provided by Jade has been excellent and we look forward to continuing to use Sawyer and Co as we feel that Jade represents the company very positively....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 31,2017
Minithumbup
Harriet Wood
Kerry-Anne Holland
By:
Mar 31,2017
0 people found
this helpful
I dealt with both Harriet & Kerry-Anne at Sawyer & Co both based in the Hove office and I must say they were extremely patient and showed great communication levels while we sorted out the financials and paperwork. I can't praise them both enough and would highly recommend them both and think they are a credit to Sawyer & Co....
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Comment on agent fees
Good and definitely worth it.
Was this helpful? Yes
Mar 28,2017
Minithumbup
Kerry-Anne Holland
By:
Mar 28,2017
0 people found
this helpful
The whole process of finding a new place was made so much nicer by the brilliant Kerry-Anne. She answered all our question and made us feel she was working for us rather than the landlord. The rest of the people we had contact with in the office are also great! Thanks team...
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Comment on agent fees
Market standard
Was this helpful? Yes
Mar 23,2017
Minithumbup
Joe Newman
By:
Mar 23,2017
0 people found
this helpful
Sawyer and Co have been nothing but helpful and accommodating throughout the whole process. My property manager Joe is brilliant and I can't thank him enough for all of his help. Highly recommend!...
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Comment on agent fees
Fee's are quite high but same with every letting agents
Was this helpful? Yes
Mar 22,2017
Minithumbup
Jade Sheffield
By:
Mar 22,2017
0 people found
this helpful
If I had been asked to review Sawyers before Jade organised our maintenance I would have given them a terrible review. However, since I have been dealing with Jade, I have had no complaints and received a much better, more efficient service. She was also incredibly helpful and accommodating with us for an early move out. I do a similar job and I know it can be very unrewarding, so thank you and we both appreciate all your help with Cromwell Road!...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 17,2017
Minithumbup
Emma Marcantonio
By:
Mar 17,2017
0 people found
this helpful
I called Emma with a problem I had with my kitchen sink, she was so lovely and said she would call my landlord and a plummer immediately. Emma then called me back less than half an hour later telling me the plummer was coming to fix the issue straight away, which I was very happy with. The plummer himself was also so lovely and very professional. Overall, I'm impressed with Sawyer & Co, as they have offered me nothing but politeness, genuine help, and an amazing service....
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Was this helpful? Yes
Mar 08,2017
Minithumbup
Georgia Nailard
Ashley Butler
By:
Mar 08,2017
0 people found
this helpful
Excellent service. very efficient in responding to calls and following up of queries. Extremely friendly, honest and professional service. will recommend...
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Was this helpful? Yes
Mar 04,2017
Minithumbup
Jade Sheffield
By:
Mar 04,2017
0 people found
this helpful
In all my years of being a Landlord never have I received such exceptional professional service!! Always prompt phone and email reply with hands on approach to any problems occurring. Jade Sheffield of Sawyers is truly a credit to this company and wish that everyone shared the same enthusiasm and caring approach!! Thank you so much for all your help and patience to resolve the ongoing complicated communal boiler issue!! Γ°ΕΈΛœΖ’...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 03,2017
Minithumbup
Kerry-Anne Holland
Harriet Wood
By:
Mar 03,2017
0 people found
this helpful
My experience with Sawyer & Co was seamless. From the initial meeting with Chris, to dealing with Kerry-Ann & Toby and finally Harriet tying up all the finishing elements. At all points of the process I felt confident in the professionalism of Kerry-Ann and she really gave a me a personalised service which I really liked. I cannot recommend their letting service enough. I am extremely happy and always refer them to people who are looking for a lettings department....
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Comment on agent fees
The fees reflect the service, I was happy with the fee and the service was excellent.
Was this helpful? Yes
Mar 01,2017
Minithumbup
Kerry-Anne Holland
By:
Mar 01,2017
0 people found
this helpful
Having recently been in the process of looking for a rental property, I had the good fortune of being dealt with by Kerry-Anne at Sawyer & Co. She helped me with every detail expertly and efficiently and I would have no hesitation in recommending Sawyer & Co to anybody else. As well as the personal touch, the fees were very fair and straightforward, as well as honest and upfront - a detail sadly lacking with other agents in the area....
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Comment on agent fees
Agents fees were good and fair (see previous comments).
Was this helpful? Yes
Feb 27,2017
Minithumbup
Ashley Butler
Nick Daley
By:
Feb 27,2017
0 people found
this helpful
Sawyer & Co did a good job selling our house although it took longer than we expected and we did not acheive the sale price suggested. The brochure they produced contained excellent photographs and presented the property well. I needed to make a lot of calls to get progress updates in the later stages of the deal and I think Ashley could have been more proactive in keeping us informed. Overall I am very satisfied with the service provided by Sawyer & Co....
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Comment on agent fees
We negotiated a fixed fee which was reasonable
Was this helpful? Yes
Areas covered
  • BN3
  • BN2
  • BN1
  • BN10
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
96% customers were satisfied with fees 86% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£25,000
  • Max: Β£890,000

Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA TPOS TDS The Guild Relocation Agent Network


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
79 1 92 2 122 0 102 0 24 2
Chris Sawyer Chris Sawyer
Director
60 reviews

About Chris Born in Brighton, Chris began his career in 1988 for a small local independent agent. Following on from that he worked for a large chain of estate agents where he progressed to a senior management lev View full profile
Dominique Scott Dominique Scott
Senior Negotiator
17 reviews

About Dominique After a successful career in the music industry, Dominique moved to live in Hove from London in 2005 with her husband and 2 children.She joined the company that same year and has been an integral part View full profile
Adam Farrell Adam Farrell
Director
18 reviews

About Adam Adam grew up in Hove and has enjoyed a career in property sales and lettings since the late 1990's. He has well rounded experience in both independent and corporate estate agency, working his way up f View full profile
Kerry-Anne Holland Kerry-Anne Holland
Senior Negotiator
67 reviews

About Kerry-Anne Kerry-Anne joined Sawyer & Co in 2011She now has 14 years experience in estate agency.Her early career was spent working for a large corporate company in the Berkshire area.She then took a time of View full profile
Nick Daley Nick Daley
Branch Manager
69 reviews

About Nick Nick embarked on his career in Estate Agency straight from college in 2002 and has never looked back. He has a natural flair for the job, partly due to his friendly and professional manner, which allo View full profile
Ashley Butler Ashley Butler
Branch Manager
48 reviews

About Ashley Born in Brighton, Ashley finished his education and moved to Cyprus to work in the tourism industry. After a few years Ashley moved back to Brighton with his girlfriend and settled once again in the c View full profile
Georgia Nailard Georgia Nailard
Sales & Lettings Negotiator
26 reviews

About Georgia After finishing her A levels Georgia explored the world of retail and hairdressing before finding her calling - helping people move home. She has a bubbly personality and great enthusiasm for the job. View full profile
Mia McDowell Mia McDowell
Administration and Marketing
3 reviews

About Mia Mia joined Fine and Country in 2014 after the transformative experience of travelling around Asia. She studied Interior Design at college, and enjoyed a career in retail before setting off on her trav View full profile
Emma Marcantonio Emma Marcantonio
Property Manager
12 reviews

About Emma A true Brightonian, Emma joined the Sawyer & Co Lettings Department in February 2016 and has quickly become a valuable member of the team. As someone who loves to keep fit, Emma is an avid kickboxer View full profile
Eva Brdusikova Eva Brdusikova
Lettings Accounts Manager
7 reviews

About Eva Having originally moved to Brighton from the Czech Republic nine years ago to learn English, Eva realised what a fantastic place to live Brighton is and decided to stay. With over five years' exper View full profile
Harriet Wood Harriet Wood
Property Manager
18 reviews

About Harriet Having previously worked as a project planner, Harriet's organisational skills, combined with her diploma in Business Management, make her an ideal addition to our Property Management team. A lifelon View full profile
Toby Hill Toby Hill
Lettings Negotiator
9 reviews

About Toby Born and bred in Brighton, Toby is a long-term resident of Fiveways and his wealth of local knowledge makes him a very welcome addition to the Lettings team. A huge sports fan, Toby can regularly b View full profile
Louis Pittock Louis Pittock
0 reviews

About Louis No description set View full profile
Sarah Ledwidge Sarah Ledwidge
3 reviews

About Sarah Sarah has over 12 years’ experience in block management and has developed a passion for property. Sarah’s extensive experience has allowed her to perfect the knowledge and skills required to provi View full profile
Joe Newman Joe Newman
Lettings Manager
3 reviews

About Joe As part of a major restructuring of the lettings department, Joe Newman has been brought in to lead the team into a new era of success. With his proven lettings experience due to having managed anothe View full profile
Jade Sheffield Jade Sheffield
Property Manager
18 reviews

About Jade Having lived in Brighton from the age of seven Jade is a committed Brightonian whose favourite sport is running to the sales. After studying Events Management at the University of Brighton Jade began View full profile
Bob  - upload your photo Bob
1 reviews

About Bob No description set View full profile
James  - upload your photo James
1 reviews

About James No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 3:58 PM 17/03/2015 by allAgents

Complaints Procedure

Fine & Country - Formal Complaints Procedure

As a Fine and Country customer you expect a first class service from us and we aim to provide it. We have high standards, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will do everything we can to put it right.

We are also subject to the rules of The Property Ombudsman. In general terms this gives Clients who are unable to resolve a complaint against us the right to have this reviewed by an independent body Ҁ“ the Ombudsman.

We hope that our complaints procedure will resolve any complaint without the need for you to contact The Property Ombudsman. Please note that the Ombudsman will not investigate your complaint before you have completed our complaints procedure and received a letter or email from us giving our final response.

This document shows the steps in our complaints procedure. At every stage we promise to listen, to do everything we can to resolve your problem and to make sure you're happy with the way we do it.

Our Complaints Procedure

If you have a problem relating to the service you have received, please discuss this at the earliest opportunity with one of our members of staff. Our aim is to deal with your problem sympathetically, fairly and quickly.

If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the department dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint, although whether this is possible will depend on the complexity of the complaint.

If the response by one of our Managers does not resolve the matter to your satisfaction, you can ask the Manager to refer the complaint to one of the Directors. It is better if you can do this in writing to:

Mr Adam Farrell
Fine & Country
46 Church Road
Hove
BN3 2FN

A letter of acknowledgement will be sent to you within 3 working days. It will also:

Set out our understanding of your complaint and state when we will be able to reply in greater detail.

You may also be asked for additional information if this is required to assist resolving the matter.

Your letter should state why you are still dissatisfied and what further action you wish Fine & Country to take to fully resolve your complaint. The Director will fully investigate your complaint as quickly as possible.

In all but exceptional cases, by the end of eight weeks following receipt of your complaint, Fine & Country will have given you its final response in writing.

If you are still not satisfied with the steps taken by Fine & Country, you can write to:

The Property Ombudsman Ltd, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP (Telephone: (01722) 333306 or e-mail: admin@tpos.co.uk).

The Property Ombudsman will consider your complaint, taking into account any points made by you and Sawyer & Co. The Ombudsman may, however, refuse to investigate a complaint when your issue refers to something that happened more than 12 months before you complained in writing to the Member Agency, or you referred your complaint to the Ombudsman more than six months after you received the Member Agency's final offer of settlement or answer.

The Ombudsman's Office may try to settle the dispute by agreement between you and Fine & Country. If this is unsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what he believes to be fair in all the circumstances.

The Ombudsman will send his decision to you and Fine & Country. You can accept or reject his decision. If you reject the Ombudsman's decision, it will lapse and you are free to do as you wish.

Last updated at 3:58 PM 17/03/2015 by allAgents

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