• Chris Sawyer
    Chris Sawyer
  • Dominique Scott
    Dominique Scott
  • Adam Farrell
    Adam Farrell
  • Kerry-Anne Holland
    Kerry-Anne Holland
  • Nick Daley
    Nick Daley
  • Ashley Butler
    Ashley Butler
  • Georgia Nailard
    Georgia Nailard
  • Conor Davis
    Conor Davis
  • Mia McDowell
    Mia McDowell
  • Emma Marcantonio
    Emma Marcantonio
  • Eva Brdusikova
    Eva Brdusikova
  • Toby Hill
    Toby Hill
  • Joe Newman
    Joe Newman
  • Katie Price
    Katie Price

THE BEST ESTATE AGENCY IN THE SOUTH EAST 2017 AWARDS WINNERS / THE SMALL LETTINGS AGENCY IN THE UK 2017 AWARD WINNERS / RATED EXCEPTIONAL IN THE BEST ESTATE AGENTS GUIDE 2018

The Brighton and Hove Property Experts.


Sawyer & Co. are market leaders in the city with a strong reputation for integrity and local knowledge. Standing out from the crowd with a clear and constant focus on providing the highest levels of customer experience, our aim is clear - to be better
Read full description... than our competitors in every way. We pride ourselves on doing things differently We receive more customer satisfaction reviews than any other agency in the area giving a clear indication that we deliver on our promises.
Sawyer & Co

52 Church Road Hove, Brighton
Brighton and Hove
BN3 2FN

01273 778844
Dec 15,2017
Minithumbup
Dominique Scott
By: 'Robert'
Dec 15,2017
0 people found
this helpful
Dominique handled the sale of our flat in Palmeira Square in a very efficient and friendly manner during what turned out to be a long and protracted affair. She kept us promptly advised of all developments over this extended period....
read full review
Comment on agent fees
The Agent's fees were reasonable and competitive.
Was this helpful? Yes
Dec 13,2017
Minithumbup
Ashley Butler
By: 'Chris'
Dec 13,2017
0 people found
this helpful
Very pleased with overall conduct of agent Ashley was incredibly helpful and replied to all my emails and telephone calls within a couple of hours very cheerful positive helpful man...
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Comment on agent fees
N/a
Was this helpful? Yes
Dec 05,2017
Minithumbup
Joe Newman
By: 'Carly'
Dec 05,2017
0 people found
this helpful
Excellent service from this estate agents, joe Newman was my property manager and was always willing to help, answered questions quickly and problems got sorted very promptly. A breath of fresh air compared to other estate agents. Would highly recommend....
read full review
Was this helpful? Yes
Dec 04,2017
Minithumbup
Joe Newman
By: 'Karina'
Dec 04,2017
0 people found
this helpful
We found Sawyer & Co very helpful in finding our rental home. Over the 18 months living in a rental property managed by Sawyer & Co, Joe Newman was very approachable and not at all intrusive when doing regular inspections. Communication was always quick and clear. On leaving the property we found the whole procedure to be well organised, and again never had to wait long to have our questions answered. We would definitely use Sawyer & Co again if looking for property in a similar area...
read full review
Comment on agent fees
Fees seemed standard.
Was this helpful? Yes
Nov 30,2017
Minithumbup
Katie Price
By: 'M. R. Shishehchi'
Nov 30,2017
0 people found
this helpful
Katie has been very helpful and understanding regarding the rental of my property and up most profetional recommend 10 stars...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 26,2017
Minithumbup
Chris Sawyer
By: 'Annie'
Nov 26,2017
0 people found
this helpful
Ours was not an easy sale due to the condition of the property but the help received from Chris resolved problems in the end to a satisfactory outcome, for which we were grateful, carried out in a calm and helpful manner - thank you Chris ]...
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Comment on agent fees
a fair price for all the hassle the agent had
Was this helpful? Yes
Nov 24,2017
Minithumbup
Katie Price
By: 'Kerry'
Nov 24,2017
0 people found
this helpful
Katie has been doing a great job of managing the flat. She gives us regular reports on its condition and any problems that the tenants are experiencing with it. When work needs to be done, she gets quotes from contractors and then manages the job through to completion, keeping us informed of progress. Essentially the perfect service, everything we need to be confident that flat is being looked after and the tenants are happy....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Nov 23,2017
Minithumbup
Katie Price
By: 'Sharon'
Nov 23,2017
0 people found
this helpful
I am very happy with the service I have had from Sawyers. Katie is always professional and quick to respond to any issue. With a recent issue, she did more than I would have expected and got a good outcome. I would recommend her unreservedly....
read full review
Comment on agent fees
They seem reasonable
Was this helpful? Yes
Nov 21,2017
Minithumbup
Katie Price
By: 'LM'
Nov 21,2017
0 people found
this helpful
Katie has been extremely helpful during the process of moving properties. She always replied to emails and eased any concerns I had. Thanks Katie...
read full review
Was this helpful? Yes
Nov 17,2017
Minithumbup
Katie Price
By: 'Steve'
Nov 17,2017
0 people found
this helpful
Kate has become my new property manager within the recent months after a switch-over and has been nothing less than highly responsive,concise and sympathetic to any changes and pending issues that I required. I would highly recommend and plan to stick with until the end of my contract....
read full review
Was this helpful? Yes
Nov 17,2017
Minithumbup
Kerry-Anne Holland
By: 'Hugo D.'
Nov 17,2017
0 people found
this helpful
It seems odd to give Sawyer a top-of-the class rating for a transaction that did not actually go ahead. The reason for this was my health, which took a turn for the worse between viewing and contract-signature, so I decided to go back to London to be closer to family. Kerry-Anne could not have been more helpful, informative, easy-going and charming at the viewing. The flat was exceptional, I thought - a lovely place to live. Later, I had to request an adjustment to the start-date of the new t...
read full review
Comment on agent fees
About par for the course
Was this helpful? Yes
Nov 13,2017
Minithumbup
Katie Price
By: 'David Kaye'
Nov 13,2017
0 people found
this helpful
I recently changed tenants in a flat, and found Katie most helpful and efficient, keeping me informed all the way. As with most changeovers, there were a number of items in the flat that needed sorting out before the new tenants moved in and these were dealt with very quickly. I would extend my thanks to the other members of Sawyers, who I always find most helpful...
read full review
Comment on agent fees
Fair and competitive
Was this helpful? Yes
Oct 25,2017
Minithumbup
Nick Daley
By: 'Francesca Rigby'
Oct 25,2017
0 people found
this helpful
Nick and his team have been fantastic. From day 1 he has offered sound advice, has always kept in touch by phone and email and has ensured that the sell of my property went through. I sincerely believe he wants the best for his clients not just another salesman. I have no hesitation in recommending Nick and the whole team at Sawyer & Co....
read full review
Comment on agent fees
Was happy to pay the amount for the service I received. I think it was highly competitive.
Was this helpful? Yes
Oct 12,2017
Minithumbup
Emma Marcantonio
By: 'Stella'
Oct 12,2017
1 people found
this helpful
Emma is very helpful and friendly. I'm very pleased with her professional and efficient service. She responses our inquiries and requests within 1 to 2 working days, it's unexpectedly efficient! Her follow up work is excellent too! I feel comfortable and secured as her to be my property manager!! : )...
read full review
Was this helpful? Yes
Oct 12,2017
Minithumbup
Emma Marcantonio
By: 'Rob'
Oct 12,2017
1 people found
this helpful
Like most people I hate dealing with Estate Agents. 8 years ago though I was lucky enough to stumble upon Sawyer & Co and have been using them ever since. Normally I can't be bothered to post reviews but the service from Sawyer & Co (and in this case Emma Marcantonio) prompt my effort. It is an absolute pleasure to deal with Emma and her genuine interest in our well being as tenants is appreciated. Top marks!...
read full review
Was this helpful? Yes
Oct 10,2017
Minithumbup
By: 'NS'
Oct 10,2017
0 people found
this helpful
I've been extremely happy with the service provided by Katie, who manages several properties on our behalf. Katie is prompt, proactive, and her communication is excellent. I'm confident that Katie will deal with the small issues and escalate appropriately, and keep me up to date with everything....
read full review
Comment on agent fees
The fees are competitive.
Was this helpful? Yes
Oct 02,2017
Minithumbup
By: 'Sam Fraser'
Oct 02,2017
0 people found
this helpful
Have used Sawyers for both purchasing property and also for managing our rental property in Hove. All the staff are very pleasant to deal with - Katie Price in particular is a total star in handling all issues we have with regard to our rental. She is prompt - efficient and has always been an absolute pleasure to deal with!...
read full review
Comment on agent fees
Very reasonable
Was this helpful? Yes
Sep 20,2017
Minithumbup
Joe Newman
By: 'AW'
Sep 20,2017
0 people found
this helpful
I have been very happy with the service that Sawyer and co have supplied. They have responded quickly to any queries and have addressed any problems very efficiently. My only negative has been with incorrect info on the inventory. The wrong gas meter was read and caused quite a lot of delay and confusion when I set up my utilities account. It was sorted out in the end. Otherwise a very good experience....
read full review
Comment on agent fees
Value for money.
Was this helpful? Yes
Sep 13,2017
Minithumbup
Kerry-Anne Holland
Harriet Wood
By: 'Jennifer Z'
Sep 13,2017
0 people found
this helpful
Everyone at sawyer and co was clearly making an effort to make the renting process as easy as possible. The fees are competitive and communication over the phone was great. Via email I would have liked some more timeframes and it would have been great to have one dedicated agent (we dealt with a couple of different people) but I would definitely recommend sawyer and co over other agencies....
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Comment on agent fees
Ok
Was this helpful? Yes
Sep 09,2017
Minithumbup
Katie Price
Harriet Wood
By: 'Steve Pearham'
Sep 09,2017
0 people found
this helpful
Thanks to Katharine for her hard work in connection with my flat she is managing and preparing for new tenants. A brilliant customer experience. Katharine has been efficient and pro-active and kept me fully informed. Great job - Thanks I also wanted to thank Harriet for all he work in the past, Again, very efficient and helpful...
read full review
Comment on agent fees
Fees - Good
Was this helpful? Yes
Sep 06,2017
Minithumbup
Emma Marcantonio
By: 'Katalin'
Sep 06,2017
1 people found
this helpful
As a tenant I'm very happy to use this agency as never had any problems with them. Was very easy to deal with them on a distance at the beginning, all documents you can sign online which is very helpful for busy person like me. Regarding support in case of any issue in a flat they are amazing. Emma Marcantonio is the person I'm dealing with all the time, she is always responding immediately, very professional, helpful and very lovely person, I'm happy to have her as my agent. Can definitely rec...
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Was this helpful? Yes
Sep 06,2017
Minithumbup
By: 'Tony Allen'
Sep 06,2017
0 people found
this helpful
I haven't picked out one team member as every member of the team with whom I had contact over nine months were unfailingly helpful and efficient. Callls were returned promptoly and answered constructively. Messages were passed on between team members when necessary. Thank you for your help and support, all of you...
read full review
Comment on agent fees
Fine
Was this helpful? Yes
Sep 02,2017
Minithumbup
Emma Marcantonio
Joe Newman
By: 'Amy & Cliff'
Sep 02,2017
1 people found
this helpful
From start to finish myself and my partner found Sawyers strictly professional, approachable, reliable and affordable. The landlord for our property was also fantastic. In terms of communication, calls were always returned and if a particular member of staff was busy others were more than happy to help. As expected during our tenancy we had a few minor issues but both the agent and the landlord went above and beyond in rectifying these within a suitable time. When our first year came up for...
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Comment on agent fees
Fair
Was this helpful? Yes
Aug 31,2017
Minithumbup
Kerry-Anne Holland
Harriet Wood
By: 'Arnaud'
Aug 31,2017
0 people found
this helpful
Thanks to everyone for another smooth transition between tenants. Communication is always excellent and their advice is invaluable, so I will trust them again in the future....
read full review
Was this helpful? Yes
Aug 27,2017
Minithumbup
Katie Price
Harriet Wood
By: 'John'
Aug 27,2017
0 people found
this helpful
Firstly I would like to comment that my present experience with the staff at the Sawyers & Co letting department is now very positive. They are friendly, polite, helpful and efficient and as I have requested they keep me fully informed on all issues concerning my properties. They genuinely try and do their best for you. This has not always been the case. Sawyers have managed my property, now two, for about 4 1/2 years but unfortunately the service I was getting was deteriorating. I was ...
read full review
Comment on agent fees
Good and competitive
Was this helpful? Yes
Aug 25,2017
Minithumbup
Nick Daley
By: 'JB'
Aug 25,2017
0 people found
this helpful
There from the beginning, answered calls and updated us throughout the minefield of buying and selling from within a chain....
read full review
Comment on agent fees
n/a
Was this helpful? Yes
Aug 24,2017
Minithumbup
Emma Marcantonio
By: 'Gill'
Aug 24,2017
1 people found
this helpful
Sawyers have acted as both our letting agent and estate agent and have always been very helpful and courteous. We came across various hurdles with the flat sale but they always assisted and didn't mess us about. Wouldn't hesitate to use them again...
read full review
Was this helpful? Yes
Aug 23,2017
Minithumbup
By: 'Garry'
Aug 23,2017
0 people found
this helpful
From introduction through to exchange and completion, I have been so impressed by the friendly, professional and competent service I have received. I have been given good advice, i have been kept well informed on all aspects, from viewings through to accepting a top price offer and beyond that to completion. From Chris, through Nick and Ashley to Louis and Georgia, everyone from the Sawyer & Co brand has been brilliant. This is an award winning Estate Agency and it is easy to see why. I coul...
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Comment on agent fees
Hahaha......Good or bad ??? I have to admit their fees are reasonable. They have worked hard for me and they have certainly earned their commission.
Was this helpful? Yes
Aug 15,2017
Minithumbdown
By: 'JW'
Aug 15,2017
0 people found
this helpful
Abysmal block management service. Sero concern for health & safety and totally unresponsive. A serious ceiling leak in my former rented flat lasted for 8 months (may be fixed by now, I had to move because of it), ending up with a gaping filthy 1m hole in the ceiling, but "limited budget" meant they were leaving months between updates. All the while my house was flooding each time it rained since October 2016. They still, bizarrely, responded to this complaint claiming that they &qu...
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Was this helpful? Yes
By: Sawyer & Co.
Aug 23, 2017
View all comments (1)
We recently took over the management of this period building that had over time been neglected, not well maintained and had very little in the way of funds put aside for any work to be carried out. As you know, since you first reported the problem contractors tried several times to mend the leak in your home and carried out repairs to the roof. Each time we understood that the problem had been solved and were unaware that it had returned until we heard from you again. All works that were ...
Aug 08,2017
Minithumbup
Nick Daley
Ashley Butler
By: 'Carol'
Aug 08,2017
0 people found
this helpful
Didn't think I'd ever hear myself say this about estate agents but they were excellent - we actually liked them! Having found the flat we wished to purchase we initially spoke to Nick, after our offer had been accepted we dealt with Ashley. There was no hard sell (which would have sent us running), they were knowledgeable, helpful, friendly, polite and very professional. We'd happily recommend....
read full review
Comment on agent fees
N/A
Was this helpful? Yes
Areas covered
  • BN3
  • BN2
  • BN1
  • BN10
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
96% customers were satisfied with fees 85% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£25,000
  • Max: Β£890,000

Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA TPOS TDS The Guild Relocation Agent Network








Review statistics

From Landlords From Tenants From Vendors From Buyers Other
91 1 112 3 131 0 108 0 25 2
Chris Sawyer Chris Sawyer
Director
62 reviews

About Chris Born in Brighton, Chris began his career in 1988 for a small local independent agent. Following on from that he worked for a large chain of estate agents where he progressed to a senior management lev View full profile
Dominique Scott Dominique Scott
Senior Negotiator
18 reviews

About Dominique After a successful career in the music industry, Dominique moved to live in Hove from London in 2005 with her husband and 2 children.She joined the company that same year and has been an integral part View full profile
Adam Farrell Adam Farrell
Director
18 reviews

About Adam Adam grew up in Hove and has enjoyed a career in property sales and lettings since the late 1990's. He has well rounded experience in both independent and corporate estate agency, working his way up f View full profile
Kerry-Anne Holland Kerry-Anne Holland
Senior Negotiator
74 reviews

About Kerry-Anne Kerry-Anne joined Sawyer & Co in 2011She now has 14 years experience in estate agency.Her early career was spent working for a large corporate company in the Berkshire area.She then took a time of View full profile
Nick Daley Nick Daley
Associate Director
74 reviews

About Nick Nick embarked on his career in Estate Agency straight from college in 2002 and has never looked back. He has a natural flair for the job, partly due to his friendly and professional manner, which allo View full profile
Ashley Butler Ashley Butler
Branch Manager
51 reviews

About Ashley Born in Brighton, Ashley finished his education and moved to Cyprus to work in the tourism industry. After a few years Ashley moved back to Brighton with his girlfriend and settled once again in the c View full profile
Georgia Nailard Georgia Nailard
Sales & Lettings Negotiator
27 reviews

About Georgia After finishing her A levels Georgia explored the world of retail and hairdressing before finding her calling - helping people move home. She has a bubbly personality and great enthusiasm for the job. View full profile
Conor Davis Conor Davis
Negotiator
29 reviews

About Conor Working as an apprentice in the conveyancing department of a local solicitor provided Conor with an insight into the world of property, however he craved a career with more customer contact, meetings View full profile
Mia McDowell Mia McDowell
Administration and Marketing
3 reviews

About Mia Mia joined Sawyer & Co and Fine and Country in 2014 after the transformative experience of travelling around Asia. She studied Interior Design at college, and enjoyed a career in retail before setting View full profile
Emma Marcantonio Emma Marcantonio
Property Manager
20 reviews

About Emma A true Brightonian, Emma joined the Sawyer & Co Lettings Department in February 2016 and has quickly become a valuable member of the team. As someone who loves to keep fit, Emma is an avid kickboxer View full profile
Eva Brdusikova Eva Brdusikova
Lettings Accounts Manager
7 reviews

About Eva Having originally moved to Brighton from the Czech Republic nine years ago to learn English, Eva realised what a fantastic place to live Brighton is and decided to stay. With over five years' exper View full profile
Toby Hill Toby Hill
Lettings Negotiator
12 reviews

About Toby Born and bred in Brighton, Toby is a long-term resident of Fiveways and his wealth of local knowledge makes him a very welcome addition to the Lettings team. A huge sports fan, Toby can regularly b View full profile
Joe Newman Joe Newman
Lettings Manager
7 reviews

About Joe As part of a major restructuring of the lettings department, Joe Newman has been brought in to lead the team into a new era of success. With his proven lettings experience due to having managed anothe View full profile
Katie Price Katie Price
Property Manager
8 reviews

About Katie Having worked in the property sector since 2014 our new Property Manager, Katie, brings a wealth of knowledge to our Letttings team. Whilst studying Costume Design and Making at Nottingham Trent Un View full profile

Job vacancies

Please see a list of jobs available

Fees

TENANT FEES -

Rent in advance: 1 Month, Deposit: 1 and a half months, Admin fee (referencing, check in, contracts and all paperwork): Β£200.00 inc VAT per applicant, Guarantor fee: Β£30.00 inc VAT

TDS registration fee: Β£50.00 inc VAT per tenant if the deposit is registered by Sawyer & Co, Β£0.00 if the deposit is registered by the Landlord.

End of tenancy checkout fee: Β£54.00 For studios and one beds, Β£72.00 For all others, All inclusive of VAT

Client Money Protection - Sawyer & Co are part of a client money protection scheme. Our Client Money Protection (CMP) Scheme is a compensation scheme run by the National Federation of Property Professionals (NFoPP) which provides compensation to landlords, tenants and other clients should an agent misappropriate their rent, deposit or other client funds.

Independent Redress Provided by The Property Ombudsman - Sawyer & Co are part of The Property Ombudsman Scheme (TPOS). This scheme has been providing consumers and property agents with an alternative dispute resolution service since 1990.

The Ombudsman’s resolutions are designed to achieve a full and final settlement of the dispute and all claims made by either party. The Ombudsman can, where appropriate, make compensatory awards in individual cases up to a maximum of Β£25,000 for actual and quantifiable loss and/or for aggravation, distress and/or inconvenience caused by the actions of an agent.
Last updated at 10:20 AM 10/10/2017 by Katharine

Complaints Procedure

Sawyer & Co - Formal Complaints Procedure

As a Sawyer & Co customer you expect a first class service from us and we aim to provide it. We have high standards, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will do everything we can to put it right.

We are also subject to the rules of The Property Ombudsman. In general terms this gives Clients who are unable to resolve a complaint against us the right to have this reviewed by an independent body, the Ombudsman.

We hope that our complaints procedure will resolve any complaint without the need for you to contact The Property Ombudsman. Please note that the Ombudsman will not investigate your complaint before you have completed our complaints procedure and received a letter or email from us giving our final response.

This document shows the steps in our complaints procedure. At every stage we promise to listen, to do everything we can to resolve your problem and to make sure you're happy with the way we do it.

Our Complaints Procedure

If you have a problem relating to the service you have received, please discuss this at the earliest opportunity with one of our members of staff. Our aim is to deal with your problem sympathetically, fairly and quickly.

If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the department dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint, although whether this is possible will depend on the complexity of the complaint.

If the response by one of our Managers does not resolve the matter to your satisfaction, you can ask the Manager to refer the complaint to one of the Directors. It is better if you can do this in writing to:

Mr Adam Farrell
Sawyer & Co
52 Church Road
Hove
BN3 2FN

A letter of acknowledgement will be sent to you within 3 working days. It will also:

Set out our understanding of your complaint and state when we will be able to reply in greater detail.

You may also be asked for additional information if this is required to assist resolving the matter.

Your letter should state why you are still dissatisfied and what further action you wish Sawyer & Co to take to fully resolve your complaint. The Director will fully investigate your complaint as quickly as possible.

In all but exceptional cases, by the end of eight weeks following receipt of your complaint, Sawyer & Co will have given you its final response in writing.

If you are still not satisfied with the steps taken by Sawyer & Co, you can write to:

The Property Ombudsman Ltd, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP (Telephone: (01722) 333306 or e-mail: admin@tpos.co.uk).

The Property Ombudsman will consider your complaint, taking into account any points made by you and Sawyer & Co. The Ombudsman may, however, refuse to investigate a complaint when your issue refers to something that happened more than 12 months before you complained in writing to the Member Agency, or you referred your complaint to the Ombudsman more than six months after you received the Member Agency's final offer of settlement or answer.

The Ombudsman's Office may try to settle the dispute by agreement between you and Sawyer & Co. If this is unsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what he believes to be fair in all the circumstances.

The Ombudsman will send his decision to you and Sawyer & Co. You can accept or reject his decision. If you reject the Ombudsman's decision, it will lapse and you are free to do as you wish.
Last updated at 10:20 AM 10/10/2017 by Katharine

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