• Chris Sawyer
    Chris Sawyer
  • Dominique Scott
    Dominique Scott
  • Adam Farrell
    Adam Farrell
  • Kerry-Anne Holland
    Kerry-Anne Holland
  • Ashley Butler
    Ashley Butler
  • Conor Davis
    Conor Davis
  • Emma Marcantonio
    Emma Marcantonio
  • Eva Brdusikova
    Eva Brdusikova
  • Toby Hill
    Toby Hill
  • Joe Newman
    Joe Newman
  • Katie Price
    Katie Price
  • Harry Mishon
    Harry Mishon
  • Sara Young
    Sara Young
  • Stuart Batchelor
    Stuart Batchelor

THE BEST ESTATE AGENCY IN THE SOUTH EAST 2017 AWARDS WINNERS / THE SMALL LETTINGS AGENCY IN THE UK 2017 AWARD WINNERS / RATED EXCEPTIONAL IN THE BEST ESTATE AGENTS GUIDE 2018

The Brighton and Hove Property Experts.


Sawyer & Co. are market leaders in the city with a strong reputation for integrity and local knowledge. Standing out from the crowd with a clear and constant focus on providing the highest levels of customer experience, our aim is clear - to be better
Read full description... than our competitors in every way. We pride ourselves on doing things differently We receive more customer satisfaction reviews than any other agency in the area giving a clear indication that we deliver on our promises.
Sawyer & Co

52 Church Road Hove, Brighton
Brighton and Hove
BN3 2FN

01273 778844

“ 5 star... ”

Apr 22,2018
Minithumbup
Emma Marcantonio
By: 'Sam'
Apr 22,2018
0 people found
this helpful
We have been tenants with Sawyer &Co more than one year, great service especially Emma Marcntonio, she still very helpful with everything, we had few maintenance issues, you amazed from the quick respond and professional way. Highly recommended...
read full review
Was this helpful? Yes

“ Always professional... ”

Apr 20,2018
Minithumbup
Katie Price
By: 'Hove family'
Apr 20,2018
0 people found
this helpful
Katie has been managing our property and there have been a number of issues with tenants and maintenance. She has been highly professional and organised repairs quickly. We are out of the country and feel relieved that we have such an efficient person and company ...
read full review
Was this helpful? Yes

“ Happy days!... ”

Apr 20,2018
Minithumbup
Katie Price
By: 'Symon'
Apr 20,2018
0 people found
this helpful
Katie has been excellent throughout the procedure of moving me in to my flat. The communication has been smooth and she has been very quick to reply with any enquiries Thank you....
read full review
Was this helpful? Yes

“ Happy tenants... ”

Apr 11,2018
Minithumbup
Emma Marcantonio
By: 'Lewis Herrett'
Apr 11,2018
0 people found
this helpful
We have been tenants under the care of Emma for 2+ years now, we have had maintenance issues that have been answered too with amazing speed and professionalism. I couldn't recommend Sawyer and co. more and I have worked with quite a few questionable letting ...
read full review
Comment on agent fees
I can't complain, Emma has been amazing and the fee's compliment that.
Was this helpful? Yes

“ Great service for landlords... ”

Apr 10,2018
Minithumbup
Katie Price
Eva Brdusikova
By: 'Martyn'
Apr 10,2018
0 people found
this helpful
Great service from the people at Sawyers. Especially Katie and Eva. Very personal do what they say when they say in a friendly professional way who could ask for more!...
read full review
Was this helpful? Yes

“ Excellent maintenance team... ”

Apr 08,2018
Minithumbup
Katie Price
By: 'Sarah & Ali'
Apr 08,2018
0 people found
this helpful
We are current tenants of Sawyer & Co, we have only been living in our rented property for 10 months, however we have had some maintenance issues along the way. Katie has always been accessible to deal with these issues quickly and sufficiently. If any tenants ...
read full review
Was this helpful? Yes

“ Very impressed with the documentation that is sent out after a property inspection. Very impressed!... ”

Apr 06,2018
Minithumbup
Emma Marcantonio
Eva Brdusikova
By: 'First Class Service from the Lettings Team'
Apr 06,2018
0 people found
this helpful
I've had my flat with Sawyer & Co for 18months now and have been extremely happy with the excellent service that they have given me. In particular I'm impressed with the documents that are sent to me when property inspections are made. The ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ Joe has always been professional, polite and efficient when we have needed help whilst renting through sawyers... ”

Apr 02,2018
Minithumbup
Joe Newman
By: 'Steve and Jo Willis'
Apr 02,2018
0 people found
this helpful
Dealing with Joe and other staff members had sawyers has always been a positive experience. Any issues with the flat we rented have always been sorted out promptly. Thank you sawyers...
read full review
Comment on agent fees
Standard
Was this helpful? Yes
Apr 02,2018
Minithumbup
Katie Price
Bob Beaken
By: 'BW'
Apr 02,2018
0 people found
this helpful
It has been a very pleasant and helpful experience dealing with Sawyer & Co Hove and Portslade office over relocating back to Brighton after many years away . Katie Price has made this an easy journey painless very proficient and helpful Thanks to Bob Beaken who ...
read full review
Was this helpful? Yes

“ Highly Recommended... ”

Mar 28,2018
Minithumbup
By: 'SM'
Mar 28,2018
0 people found
this helpful
We had a very positive experience at Sawyer & Co. All of the staff we spoke to were friendly, patient, knowledgeable and extremely helpful....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ Great experience... ”

Mar 28,2018
Minithumbup
Kerry-Anne Holland
By: 'E O'Kelly'
Mar 28,2018
0 people found
this helpful
We have recently used Kerry-Anne at Sawyers in Hove to find us a tenant for our flat. She did an excellent job - she is fun, personable, knowledgeable and is an experienced negotiator. She keep us informed at every stage of the process. We will ...
read full review
Comment on agent fees
Very competitive.
Was this helpful? Yes

“ Very helpful... ”

Mar 27,2018
Minithumbup
Katie Price
By: 'Christopher annels'
Mar 27,2018
0 people found
this helpful
I have recently asked many questions and threw up a few issues concerning a tennancy change.katie was very patient and very helpful and very professional.worth the recommendation always....
read full review
Comment on agent fees
Good?
Was this helpful? Yes

“ Wonderful Service!... ”

Mar 24,2018
Minithumbup
Emma Marcantonio
By: 'MR'
Mar 24,2018
0 people found
this helpful
Emma is currently the Property Manager for my small flat. She fulfills that role to very high standard. Her communication and attention to detail is exceptional. She always helped me out in times of need, and will always go the extra mile. I'm so ...
read full review
Comment on agent fees
Good!
Was this helpful? Yes

“ Always great service... ”

Mar 22,2018
Minithumbup
Katie Price
By: 'Mark A'
Mar 22,2018
1 people found
this helpful
Katie is always extremely fast and helpful when it comes to responding to our queries, I can't rate her highly enough. Sawyer and Co as a whole have been the best agency we've ever dealt with. Highly recommended....
read full review
Was this helpful? Yes

“ 1st rate service... ”

Mar 18,2018
Minithumbup
Katie Price
Chris Sawyer
By: 'Sally'
Mar 18,2018
0 people found
this helpful
Katie is very helpful and always willing to listen. She always responds to emails in a timely manner and is prepared to help in any way she can....
read full review
Comment on agent fees
OK
Was this helpful? Yes
Mar 14,2018
Minithumbup
Katie Price
By: 'Mr Miah'
Mar 14,2018
0 people found
this helpful
I have been a Landlord for over 20 years and everything you expect and much more have been demonstrated by Katie!! We have had many ongoing issues with work related matters on my Property and have always had problems resolved straightaway!! I have always been informed ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Mar 10,2018
Minithumbup
Katie Price
By: 'Shelley'
Mar 10,2018
0 people found
this helpful
I have had the pleasure of dealing with Katie during my current rental process. She has been most helpful, professional and prompt in all aspects of this move . My circumstances were unique as I was moving from overseas and she was most understanding and truly ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Mar 09,2018
Minithumbup
Katie Price
By: 'Graham P'
Mar 09,2018
0 people found
this helpful
Katie has been exceptionally helpful over the course of my current and previous tenancy, and reflects well on my experience of renting with Sawyer over the past 5 years. I have found the agency to be responsive and sensitive to tenant requests, and Katie in particular ...
read full review
Comment on agent fees
The fees are equitable with other agencies in the area, and are particularly reasonable given the professional level of service that is available from Katie and her colleagues.
Was this helpful? Yes
Mar 08,2018
Minithumbup
By: 'Hove renter'
Mar 08,2018
0 people found
this helpful
The team as always communicated well and always tries to get a good resolution if there are issues whether to assist a tenant or landlord. I would have no hesitation to recommend them ....
read full review
Comment on agent fees
I do not support agents charging fees to both landlord and tenants and be happy to not have to pay them when I am renting a property.
Was this helpful? Yes
Mar 08,2018
Minithumbup
Emma Marcantonio
By: 'B Naughton'
Mar 08,2018
0 people found
this helpful
Emma was my main point of contact at Sawyer & Co for the 3 year duration of my tenancy. She was very helpful and easy to communicate with, always responding promptly to queries or problems. Sawyer & Co is a professionally run agency - I had ...
read full review
Was this helpful? Yes
Mar 06,2018
Minithumbdown
Ashley Butler
By: 'felicity'
Mar 06,2018
0 people found
this helpful
The sale of my property was handled very poorly. The agent dropped the ball a number of times, and wasn't honest with me. I had to find out details via my solicitor. Eventually I lost the sale, 10 months after going to market, which could ...
read full review
Was this helpful? Yes
By: Jenny
Mar 07, 2018
View all comments (1)
Hi Felicity, It's always disappointing when a deal falls through. Please feel free to call us on 01273 778844 to discuss this further. ...
Mar 05,2018
Minithumbup
Katie Price
By: 'SV'
Mar 05,2018
0 people found
this helpful
Got the appointment as expected and the process has been quick and hassle free. Happy with the service. Thank you....
read full review
Was this helpful? Yes
Feb 20,2018
Minithumbup
Emma Marcantonio
By: 'Anna'
Feb 20,2018
0 people found
this helpful
Emma has been an excellent property manager during the almost two years I have been renting through the agency. She promptly resolved any issue that I raised from the flat, and I am fully satisfied with the courtesy and professionality she offered....
read full review
Was this helpful? Yes
Feb 19,2018
Minithumbup
Emma Marcantonio
By: 'AF'
Feb 19,2018
0 people found
this helpful
Emma is our property manager, managing our property whilst we are overseas. I have received above expected customer service from Emma. The communication I receive from Emma is excellent and she always answers any e-mails I send during the same working day. I was really ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Feb 16,2018
Minithumbup
Katie Price
By: 'James Harrison'
Feb 16,2018
0 people found
this helpful
Katie is our property manager and we couldn't ask for a more professional, polite and efficient point of contact. When something goes wrong or needs fixing, she liaises with the landlord, actions the work or provides advice quickly and efficiently....
read full review
Comment on agent fees
n/a
Was this helpful? Yes
Feb 16,2018
Minithumbup
Katie Price
By: 'Ana B'
Feb 16,2018
0 people found
this helpful
I've been a tenant for over a year with Sawyer & Co and they are always super responsive - Katie is our PM and has swiftly resolved any problems we've had and made sure we're happy. It's great to have someone ...
read full review
Was this helpful? Yes
Feb 15,2018
Minithumbup
Katie Price
By: 'Babs'
Feb 15,2018
0 people found
this helpful
Sawyer & Co have been extremely helpful in my relocating back to Brighton after many years ,Katie has been extremely proficient and friendly with emails it has been painless and a very reassuring process. The service provided by Bob Beakin from Portslade Office who initially ...
read full review
Comment on agent fees
What I expected .
Was this helpful? Yes
Feb 06,2018
Minithumbup
Emma Marcantonio
By: 'Chris'
Feb 06,2018
0 people found
this helpful
The service provided by Emma Marcantonio has been second to none, assistance and reported problems have been provided and resolved efficiently....
read full review
Was this helpful? Yes
Feb 01,2018
Minithumbup
Emma Marcantonio
By: 'Happy in Hove'
Feb 01,2018
0 people found
this helpful
Emma really went above and beyond to resolve an issue for me - I was really grateful for the personal service and the reassurance she provided. She put my needs above her own and really went the extra mile. Top customer service....
read full review
Was this helpful? Yes
Jan 24,2018
Minithumbup
Joe Newman
By: 'Annie'
Jan 24,2018
0 people found
this helpful
Really impressed with the way Jo organised the facelift to my flat. He managed to get the trades lined up and quotes in within a few days. Took all the hassle out of it for me and also a very decently priced job. I would ...
read full review
Comment on agent fees
Fees very reasonable and worth every penny for the hassle you are saved.
Was this helpful? Yes
Areas covered
  • BN3
  • BN2
  • BN1
  • BN10
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
96% customers were satisfied with fees 84% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£25,000
  • Max: Β£890,000

Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA TPOS TDS The Guild Relocation Agent Network








Review statistics

From Landlords From Tenants From Vendors From Buyers Other
102 1 135 4 133 1 109 0 26 2
Chris Sawyer Chris Sawyer
Director
63 reviews

About Chris Born in Brighton, Chris began his career in 1988 for a small local independent agent. Following on from that he worked for a large chain of estate agents where he progressed to a senior management lev View full profile
Dominique Scott Dominique Scott
Senior Negotiator
18 reviews

About Dominique After a successful career in the music industry, Dominique moved to live in Hove from London in 2005 with her husband and 2 children.She joined the company that same year and has been an integral part View full profile
Adam Farrell Adam Farrell
Director
18 reviews

About Adam Adam grew up in Hove and has enjoyed a career in property sales and lettings since the late 1990's. He has well rounded experience in both independent and corporate estate agency, working his way up f View full profile
Kerry-Anne Holland Kerry-Anne Holland
Senior Lettings Specialist
75 reviews

About Kerry-Anne Kerry-Anne joined Sawyer & Co in 2011She now has 14 years experience in estate agency.Her early career was spent working for a large corporate company in the Berkshire area.She then took a time of View full profile
Ashley Butler Ashley Butler
Branch Manager
53 reviews

About Ashley Born in Brighton, Ashley finished his education and moved to Cyprus to work in the tourism industry. After a few years Ashley moved back to Brighton with his girlfriend and settled once again in the c View full profile
Conor Davis Conor Davis
Negotiator
30 reviews

About Conor Working as an apprentice in the conveyancing department of a local solicitor provided Conor with an insight into the world of property, however he craved a career with more customer contact, meetings View full profile
Emma Marcantonio Emma Marcantonio
Property Manager
29 reviews

About Emma A true Brightonian, Emma joined the Sawyer & Co Lettings Department in February 2016 and has quickly become a valuable member of the team. As someone who loves to keep fit, Emma is an avid kickboxer View full profile
Eva Brdusikova Eva Brdusikova
Lettings Accounts Manager
9 reviews

About Eva Having originally moved to Brighton from the Czech Republic nine years ago to learn English, Eva realised what a fantastic place to live Brighton is and decided to stay. With over five years' exper View full profile
Toby Hill Toby Hill
Lettings Negotiator
14 reviews

About Toby Born and bred in Brighton, Toby is a long-term resident of Fiveways and his wealth of local knowledge makes him a very welcome addition to the Lettings team. A huge sports fan, Toby can regularly b View full profile
Joe Newman Joe Newman
Lettings Manager
11 reviews

About Joe As part of a major restructuring of the lettings department, Joe Newman has been brought in to lead the team into a new era of success. With his proven lettings experience due to having managed anothe View full profile
Katie Price Katie Price
Property Manager
26 reviews

About Katie Having worked in the property sector since 2014 our new Property Manager, Katie, brings a wealth of knowledge to our Letttings team. Whilst studying Costume Design and Making at Nottingham Trent Un View full profile
Harry Mishon Harry Mishon
Senior Negotiator
0 reviews

About Harry No description set View full profile
Sara Young Sara Young
Administrator
0 reviews

About Sara No description set View full profile
Stuart Batchelor Stuart Batchelor
Negotiator
0 reviews

About Stuart No description set View full profile

Fees

TENANT FEES -

Rent in advance: 1 Month, Deposit: 1 and a half months, Admin fee (referencing, check in, contracts and all paperwork): Β£200.00 inc VAT per applicant, Guarantor fee: Β£30.00 inc VAT

TDS registration fee: Β£50.00 inc VAT per tenant if the deposit is registered by Sawyer & Co, Β£0.00 if the deposit is registered by the Landlord.

End of tenancy checkout fee: Β£54.00 For studios and one beds, Β£72.00 For all others, All inclusive of VAT

Client Money Protection - Sawyer & Co are part of a client money protection scheme. Our Client Money Protection (CMP) Scheme is a compensation scheme run by the National Federation of Property Professionals (NFoPP) which provides compensation to landlords, tenants and other clients should an agent misappropriate their rent, deposit or other client funds.

Independent Redress Provided by The Property Ombudsman - Sawyer & Co are part of The Property Ombudsman Scheme (TPOS). This scheme has been providing consumers and property agents with an alternative dispute resolution service since 1990.

The Ombudsman’s resolutions are designed to achieve a full and final settlement of the dispute and all claims made by either party. The Ombudsman can, where appropriate, make compensatory awards in individual cases up to a maximum of Β£25,000 for actual and quantifiable loss and/or for aggravation, distress and/or inconvenience caused by the actions of an agent.
Last updated at 10:20 AM 10/10/2017 by Katharine

Complaints Procedure

Sawyer & Co - Formal Complaints Procedure

As a Sawyer & Co customer you expect a first class service from us and we aim to provide it. We have high standards, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will do everything we can to put it right.

We are also subject to the rules of The Property Ombudsman. In general terms this gives Clients who are unable to resolve a complaint against us the right to have this reviewed by an independent body, the Ombudsman.

We hope that our complaints procedure will resolve any complaint without the need for you to contact The Property Ombudsman. Please note that the Ombudsman will not investigate your complaint before you have completed our complaints procedure and received a letter or email from us giving our final response.

This document shows the steps in our complaints procedure. At every stage we promise to listen, to do everything we can to resolve your problem and to make sure you're happy with the way we do it.

Our Complaints Procedure

If you have a problem relating to the service you have received, please discuss this at the earliest opportunity with one of our members of staff. Our aim is to deal with your problem sympathetically, fairly and quickly.

If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the department dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint, although whether this is possible will depend on the complexity of the complaint.

If the response by one of our Managers does not resolve the matter to your satisfaction, you can ask the Manager to refer the complaint to one of the Directors. It is better if you can do this in writing to:

Mr Adam Farrell
Sawyer & Co
52 Church Road
Hove
BN3 2FN

A letter of acknowledgement will be sent to you within 3 working days. It will also:

Set out our understanding of your complaint and state when we will be able to reply in greater detail.

You may also be asked for additional information if this is required to assist resolving the matter.

Your letter should state why you are still dissatisfied and what further action you wish Sawyer & Co to take to fully resolve your complaint. The Director will fully investigate your complaint as quickly as possible.

In all but exceptional cases, by the end of eight weeks following receipt of your complaint, Sawyer & Co will have given you its final response in writing.

If you are still not satisfied with the steps taken by Sawyer & Co, you can write to:

The Property Ombudsman Ltd, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP (Telephone: (01722) 333306 or e-mail: admin@tpos.co.uk).

The Property Ombudsman will consider your complaint, taking into account any points made by you and Sawyer & Co. The Ombudsman may, however, refuse to investigate a complaint when your issue refers to something that happened more than 12 months before you complained in writing to the Member Agency, or you referred your complaint to the Ombudsman more than six months after you received the Member Agency's final offer of settlement or answer.

The Ombudsman's Office may try to settle the dispute by agreement between you and Sawyer & Co. If this is unsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what he believes to be fair in all the circumstances.

The Ombudsman will send his decision to you and Sawyer & Co. You can accept or reject his decision. If you reject the Ombudsman's decision, it will lapse and you are free to do as you wish.
Last updated at 10:20 AM 10/10/2017 by Katharine

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Branch - Hove, Brighton, BN3