• Chris Sawyer
    Chris Sawyer
  • Dominique Scott
    Dominique Scott
  • Adam Farrell
    Adam Farrell
  • Kerry-Anne Holland
    Kerry-Anne Holland
  • Nick Daley
    Nick Daley
  • Ashley Butler
    Ashley Butler
  • Georgia Nailard
    Georgia Nailard
  • Mia McDowell
    Mia McDowell
  • Emma Marcantonio
    Emma Marcantonio
  • Eva Brdusikova
    Eva Brdusikova
  • Harriet Wood
    Harriet Wood
  • Toby Hill
    Toby Hill
  • Louis Pittock
    Louis Pittock
  • Sarah Ledwidge
    Sarah Ledwidge
  • Joe Newman
    Joe Newman
  • Jade Sheffield
    Jade Sheffield
  • claim your profile
    Bob
  • claim your profile
    James
No description for branch.
Sawyer & Co

52 Church Road Hove, Brighton
Brighton and Hove
BN3 2FN

01273 778844
Jul 20,2017
Minithumbup
Nick Daley
By: 'Arron'
Jul 20,2017
0 people found
this helpful
Great customer service by all the team. Nick kepted in contact with me regulary with updates. Chased up any outstanding queries I was waiting on....
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Was this helpful? Yes
Jul 17,2017
Minithumbup
By: 'James P.'
Jul 17,2017
0 people found
this helpful
Fabulous, friendly and professional service from day one to the competion of my sale. Good advice given, but also listened to what I wanted and ade it happen! Lovely staff and great service. Highly recommended....
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Comment on agent fees
Very reasonable and transparent fees.
Was this helpful? Yes
Jul 07,2017
Minithumbup
Emma Marcantonio
Harriet Wood
By: 'Stelios'
Jul 07,2017
0 people found
this helpful
Recent boiler problem sorted within a day-Immediate response, highly competent staff-Overall very positive experience with Sawyer and Co -highly recommended. Many thanks!...
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Was this helpful? Yes
Jun 29,2017
Minithumbup
Kerry-Anne Holland
Harriet Wood
By: 'Ruth'
Jun 29,2017
0 people found
this helpful
I have been very pleased with the service I have received from all staff at Sawyers. They kept me up to date at all times and always replied quickly to any emails. Anything I asked them to do was dealt with immediately. As I was only able to add two staff members above I would also like to add Joe Newman who has also been most helpful....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 28,2017
Minithumbup
Harriet Wood
Toby Hill
By: 'Mrs H'
Jun 28,2017
0 people found
this helpful
Excellent service. This is the first time we have rented a property but all easy, quick and very efficient. Calls and emails responded to quickly....
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Was this helpful? Yes
Jun 27,2017
Minithumbup
By: 'Andrea Hunter'
Jun 27,2017
0 people found
this helpful
A very friendly crew, on a well run ship,you found me treasure! I love my flat by the sea.xxx...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Jun 16,2017
Minithumbup
Toby Hill
Kerry-Anne Holland
By: 'Mothanna'
Jun 16,2017
0 people found
this helpful
Toby was very helpful and supportive when I was trying to find a new flat with Sawyer and Co. He is very patient and honest person. Just be clear with your flat requirments and budget and you won't be disappointed, as he won't try to waste your time or mislead you by renting the wrong flat. It was such a shame that I didn't find the right flat with Sawyer and Co and It would always be my first choice when I will look again. Kerry-Anne was very sweet to my mother and gave her a lift to her ho...
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Was this helpful? Yes
Jun 13,2017
Minithumbup
By: 'NCB'
Jun 13,2017
0 people found
this helpful
Sawyer & co provided a smooth, collected and thoroughly professional service. It was a pleasure to have Chris, Nick, Georgia and Mia on the team. From the exceptional quality of the brochure and photographs to the frequent updates on the progression of the sale, the experience was of the highest standards. Many thanks....
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Was this helpful? Yes
Jun 09,2017
Minithumbup
Emma Marcantonio
By: 'Sofia'
Jun 09,2017
0 people found
this helpful
Very helpfull and kind. Always there to clarify situations and support us. It was a pleasure be assisted by you. Highly recommend. Thanks for everything....
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Comment on agent fees
Fees are acceptable.
Was this helpful? Yes
Jun 07,2017
Minithumbup
Kerry-Anne Holland
By: 'Alan'
Jun 07,2017
0 people found
this helpful
Kerry-Anne helped us find a lovely apartment at very short notice and accommodated our particular circumstances (we have a dog and 2 cats to home too....) She worked rapidly for us as we needed to move in asap, after moving back to the UK. When our circumstances rapidly changed and we unfortunately had to pull out of the rental, Kerry-Anne was good enough to refund our holding deposit (which we had paid hours before) even though she was well within her rights to keep it. Very considerate. I j...
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Was this helpful? Yes
Jun 06,2017
Minithumbup
Jade Sheffield
By: 'Lizzy'
Jun 06,2017
0 people found
this helpful
My experience of Jade is that she is very professional, and also friendly. Unfortunately since moving in 6 months ago there has been a series of problems with the flat, however, I could not fault Jade for her efforts to get things sorted efficiently. She seems knowledgeable and competent, and she has often been proactive in getting quotes etc to send on to the landlord. Her communication is prompt and helpful, and I believe her to be honest. I would recommend Jade as a property manager....
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Comment on agent fees
In line with usual agency fees in Brighton & Hove
Was this helpful? Yes
May 31,2017
Minithumbup
Jade Sheffield
By: 'James G'
May 31,2017
0 people found
this helpful
Having joined Sawyers at the beginning of our tenancy, Jade has continually been of a great help whenever we have needed it. It has always been a pleasure talking with her and she is always returns our calls and emails in a timely manner....
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Was this helpful? Yes
May 30,2017
Minithumbup
Ashley Butler
By: 'Jon C'
May 30,2017
0 people found
this helpful
Ashley was really useful when supporting my purchase. He was always quick to come back if I have any questions and also provided me with frequent updates so I know what was going on....
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Was this helpful? Yes
May 30,2017
Minithumbup
Emma Marcantonio
Toby Hill
By: 'Melissa'
May 30,2017
0 people found
this helpful
Great Experience with Sawyer and Co. The staff are very helpful and professional and quick to respond. Would definitely recommend to others....
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Comment on agent fees
good
Was this helpful? Yes
May 29,2017
Minithumbup
By: 'Kate'
May 29,2017
0 people found
this helpful
The staff at Church Street were helpful at all times and dealt with the sale of house efficiently. They were always available for advice and identified properties in their portfolio that met my requirements for purchase....
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Comment on agent fees
As I had joint agents the fees were higher than I would otherwse have paid
Was this helpful? Yes
May 27,2017
Minithumbup
Nick Daley
Georgia Nailard
By: 'Martin K.'
May 27,2017
0 people found
this helpful
Nick was very straight forward and had none of the hyperbole which is sadly so often part of many estate agent's approach. When asked about procedures and reasons for handling clients in certain ways he was completely clear about his approach and methods for achieving a sale. My sister was charmed he opened the door for her too! Georgia was also charming and made contact very easy......once again without the exaggeration one finds with other agents....
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Comment on agent fees
I think the fees were pretty standard for this level of property, and lower than one of the three agents who valued the property.
Was this helpful? Yes
May 24,2017
Minithumbup
Jade Sheffield
By: 'Lucy Mather'
May 24,2017
0 people found
this helpful
Jade Sheffield has been looking after the management of my flat for the last year and half. I am now in the process of selling my property and I have needed her to help with answering queries in relation to the sale. Each time, she has responded on the same day without question. In relation to the management of the property, she is proactive, nothing is too much trouble and she follows up on matters to make sure she gets the best results for her clients. She is absolutely fantastic and my husban...
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Comment on agent fees
reasonable and willing to negiotiate
Was this helpful? Yes
May 22,2017
Minithumbup
Ashley Butler
Georgia Nailard
By: 'Lucy'
May 22,2017
0 people found
this helpful
I couldn't recommend Ashley and his team at Sawyer and Co more highly. Excellent communication from start to finish. Despite being implicated in a chain with less than average lawyers & agents they kept positive and proactive throughout....
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Was this helpful? Yes
May 12,2017
Minithumbup
Emma Marcantonio
By: 'Peter Baker'
May 12,2017
0 people found
this helpful
Emma's a likeable approachable individual, 100% capable of dealing with multiple duties in a busy office environment, managing both tenants and trades with ease. Excellent communication, which is why it's extremely likely she'll be catapulted up the ladder quick and progress in her career....
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Comment on agent fees
Good
Was this helpful? Yes
May 09,2017
Minithumbup
Jade Sheffield
By: 'Nathan Valbonesi'
May 09,2017
0 people found
this helpful
Jade Sheffield is a pleasure to deal with, quick to respond, knowledgeable and always friendly. She's a real credit to the Sawyers team....
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Was this helpful? Yes
May 09,2017
Minithumbup
Jade Sheffield
By: 'Ali zaidi'
May 09,2017
0 people found
this helpful
Since Jade is my property manager I don't have to worry about any issues with my property. She always there for me to resolve any issues promptly. She is great asset to the company. Can't thank her enough....
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Comment on agent fees
Good
Was this helpful? Yes
May 08,2017
Minithumbup
Emma Marcantonio
By: 'Teresa Evans'
May 08,2017
0 people found
this helpful
Emma has given invaluable help and service to me from the start and is always prompt in her dealings with any issues raised either by the tenants or myself. She is cheerful, friendly, and pleasant to deal with at all times - I trust her implicitly, and have no hesitation in recommending her to potential clients. A lovely girl!...
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Comment on agent fees
Fees are pretty much as expected so certainly not excessive
Was this helpful? Yes
May 07,2017
Minithumbup
Chris Sawyer
Harriet Wood
By: 'Inkpen'
May 07,2017
0 people found
this helpful
All the staff were extremely professionally and friendly. Always gave positive and helpful advice beyond what was expected. I would definitely use them again as my first choice and would not hesitate to recommend them to friends and family....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 26,2017
Minithumbup
Jade Sheffield
By: 'Blackburn'
Apr 26,2017
0 people found
this helpful
Jade has been our agent for nearly two years and she has been consistently brilliant. Whatever issue we've had with the flat she has always been understanding and been quick to sort it. Definitely the best experience of a letting agent I've had in my nine years in Brighton....
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Comment on agent fees
One of the cheapest fees I've heard of and no renewal fee.
Was this helpful? Yes
Apr 25,2017
Minithumbup
Nick Daley
By: 'Summer'
Apr 25,2017
0 people found
this helpful
I've been in negotiations selling my 1 bed with Nick. I'm really pleased with the outcome so far. I've found Nick to be approachable, knowledgeable, friendly, but most of all the advice he has given me has been spot on and I've felt with my best and personal interests at heart. It's my first time selling and I couldn't have asked for a better agent to work with....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 25,2017
Minithumbup
Jade Sheffield
Adam Farrell
By: 'Sam Fraser'
Apr 25,2017
0 people found
this helpful
Jade Sheffield has been my main point of contact concerning the letting of my property in Brighton. She has consistently proved extremely efficient in communicating any issues that may arise in respect of the property; dealing with repairs etc as necessary and then relaying the outcome back to both us and the tenants accordingly. She thinks on her feet and manages any situation with fantastic attitude - she makes the whole rental experience a lot more straightforward and stress free. Fantasti...
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Comment on agent fees
Fees are average property type.
Was this helpful? Yes
Apr 24,2017
Minithumbup
Bob
James
By: 'Claire'
Apr 24,2017
0 people found
this helpful
Sawyer have been professional and efficient. They have always kept us informed of new developments in the sales process. They are polite and easy to chat to. Knowledgeable, helpful and would definitely recommend as an agent....
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Comment on agent fees
Yes good
Was this helpful? Yes
Apr 19,2017
Minithumbup
Jade Sheffield
By: 'Emma Pope'
Apr 19,2017
0 people found
this helpful
Jade has been fantastic since she took over looking after our property for us. Nothing is ever too much trouble and she has always answered any queries we have had....
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Was this helpful? Yes
Apr 18,2017
Minithumbup
Jade Sheffield
By: 'H West'
Apr 18,2017
0 people found
this helpful
Jade has been exceptional during the nine months we were tenants in the flat. She was polite, efficient and friendly at all times. We had a couple of repeat issues with the boiler and each time she sorted an immediate solution. I felt lucky to have Jade as a contact person as she was reliable and speedy. Thank you for all your hard work Jade! Sawyer & Co are lucky to have you!...
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Was this helpful? Yes
Apr 15,2017
Minithumbdown
By: 'Nathalia'
Apr 15,2017
0 people found
this helpful
THEY NEVER INFORMED US ABOUT THE REQUIREMENTS FOR THE REFERENCE PROCESS, so we applied for a property, they took our holding deposit saying my husband's income was not taken into consideration for referencing process. How we were supposed to know that if they did't explain this before we paid the holding deposit, even when my husband explained his occupation from the beginning of the process. We have been trying to contact them in writting to get the holding deposit back but they haven't anythin...
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Comment on agent fees
HIGH AGENT'S FEES
Was this helpful? Yes
By: Joe Newman
Apr 18, 2017
View all comments (1)
Dear Nathalia, Having spoken with Toby who took your initial holding fee, he has confirmed that he asked what your annual income was, which you provided as £**,*** working front of house at the ****** ***. We are sorry that you feel you were not property informed, we cannot however be held responsible for not questioning your income and how as an employee you might be paid. When referencing applicants on their income it is standard for gratuities not to be included in your guaranteed ...
Areas covered
  • BN3
  • BN2
  • BN1
  • BN10
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
96% customers were satisfied with fees 86% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£25,000
  • Max: Β£890,000

Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA TPOS TDS The Guild Relocation Agent Network


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
80 1 101 2 124 0 104 0 24 2
Chris Sawyer Chris Sawyer
Director
60 reviews

About Chris Born in Brighton, Chris began his career in 1988 for a small local independent agent. Following on from that he worked for a large chain of estate agents where he progressed to a senior management lev View full profile
Dominique Scott Dominique Scott
Senior Negotiator
17 reviews

About Dominique After a successful career in the music industry, Dominique moved to live in Hove from London in 2005 with her husband and 2 children.She joined the company that same year and has been an integral part View full profile
Adam Farrell Adam Farrell
Director
18 reviews

About Adam Adam grew up in Hove and has enjoyed a career in property sales and lettings since the late 1990's. He has well rounded experience in both independent and corporate estate agency, working his way up f View full profile
Kerry-Anne Holland Kerry-Anne Holland
Senior Negotiator
70 reviews

About Kerry-Anne Kerry-Anne joined Sawyer & Co in 2011She now has 14 years experience in estate agency.Her early career was spent working for a large corporate company in the Berkshire area.She then took a time of View full profile
Nick Daley Nick Daley
Branch Manager
70 reviews

About Nick Nick embarked on his career in Estate Agency straight from college in 2002 and has never looked back. He has a natural flair for the job, partly due to his friendly and professional manner, which allo View full profile
Ashley Butler Ashley Butler
Branch Manager
49 reviews

About Ashley Born in Brighton, Ashley finished his education and moved to Cyprus to work in the tourism industry. After a few years Ashley moved back to Brighton with his girlfriend and settled once again in the c View full profile
Georgia Nailard Georgia Nailard
Sales & Lettings Negotiator
26 reviews

About Georgia After finishing her A levels Georgia explored the world of retail and hairdressing before finding her calling - helping people move home. She has a bubbly personality and great enthusiasm for the job. View full profile
Mia McDowell Mia McDowell
Administration and Marketing
3 reviews

About Mia Mia joined Fine and Country in 2014 after the transformative experience of travelling around Asia. She studied Interior Design at college, and enjoyed a career in retail before setting off on her trav View full profile
Emma Marcantonio Emma Marcantonio
Property Manager
15 reviews

About Emma A true Brightonian, Emma joined the Sawyer & Co Lettings Department in February 2016 and has quickly become a valuable member of the team. As someone who loves to keep fit, Emma is an avid kickboxer View full profile
Eva Brdusikova Eva Brdusikova
Lettings Accounts Manager
7 reviews

About Eva Having originally moved to Brighton from the Czech Republic nine years ago to learn English, Eva realised what a fantastic place to live Brighton is and decided to stay. With over five years' exper View full profile
Harriet Wood Harriet Wood
Property Manager
21 reviews

About Harriet Having previously worked as a project planner, Harriet's organisational skills, combined with her diploma in Business Management, make her an ideal addition to our Property Management team. A lifelon View full profile
Toby Hill Toby Hill
Lettings Negotiator
12 reviews

About Toby Born and bred in Brighton, Toby is a long-term resident of Fiveways and his wealth of local knowledge makes him a very welcome addition to the Lettings team. A huge sports fan, Toby can regularly b View full profile
Louis Pittock Louis Pittock
0 reviews

About Louis No description set View full profile
Sarah Ledwidge Sarah Ledwidge
3 reviews

About Sarah Sarah has over 12 years’ experience in block management and has developed a passion for property. Sarah’s extensive experience has allowed her to perfect the knowledge and skills required to provi View full profile
Joe Newman Joe Newman
Lettings Manager
3 reviews

About Joe As part of a major restructuring of the lettings department, Joe Newman has been brought in to lead the team into a new era of success. With his proven lettings experience due to having managed anothe View full profile
Jade Sheffield Jade Sheffield
Property Manager
20 reviews

About Jade Having lived in Brighton from the age of seven Jade is a committed Brightonian whose favourite sport is running to the sales. After studying Events Management at the University of Brighton Jade began View full profile
Bob  - upload your photo Bob
1 reviews

About Bob No description set View full profile
James  - upload your photo James
1 reviews

About James No description set View full profile

Job vacancies

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Fees

No fees set.
Last updated at 3:58 PM 17/03/2015 by allAgents

Complaints Procedure

Fine & Country - Formal Complaints Procedure

As a Fine and Country customer you expect a first class service from us and we aim to provide it. We have high standards, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will do everything we can to put it right.

We are also subject to the rules of The Property Ombudsman. In general terms this gives Clients who are unable to resolve a complaint against us the right to have this reviewed by an independent body Ҁ“ the Ombudsman.

We hope that our complaints procedure will resolve any complaint without the need for you to contact The Property Ombudsman. Please note that the Ombudsman will not investigate your complaint before you have completed our complaints procedure and received a letter or email from us giving our final response.

This document shows the steps in our complaints procedure. At every stage we promise to listen, to do everything we can to resolve your problem and to make sure you're happy with the way we do it.

Our Complaints Procedure

If you have a problem relating to the service you have received, please discuss this at the earliest opportunity with one of our members of staff. Our aim is to deal with your problem sympathetically, fairly and quickly.

If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the department dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint, although whether this is possible will depend on the complexity of the complaint.

If the response by one of our Managers does not resolve the matter to your satisfaction, you can ask the Manager to refer the complaint to one of the Directors. It is better if you can do this in writing to:

Mr Adam Farrell
Fine & Country
46 Church Road
Hove
BN3 2FN

A letter of acknowledgement will be sent to you within 3 working days. It will also:

Set out our understanding of your complaint and state when we will be able to reply in greater detail.

You may also be asked for additional information if this is required to assist resolving the matter.

Your letter should state why you are still dissatisfied and what further action you wish Fine & Country to take to fully resolve your complaint. The Director will fully investigate your complaint as quickly as possible.

In all but exceptional cases, by the end of eight weeks following receipt of your complaint, Fine & Country will have given you its final response in writing.

If you are still not satisfied with the steps taken by Fine & Country, you can write to:

The Property Ombudsman Ltd, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP (Telephone: (01722) 333306 or e-mail: admin@tpos.co.uk).

The Property Ombudsman will consider your complaint, taking into account any points made by you and Sawyer & Co. The Ombudsman may, however, refuse to investigate a complaint when your issue refers to something that happened more than 12 months before you complained in writing to the Member Agency, or you referred your complaint to the Ombudsman more than six months after you received the Member Agency's final offer of settlement or answer.

The Ombudsman's Office may try to settle the dispute by agreement between you and Fine & Country. If this is unsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what he believes to be fair in all the circumstances.

The Ombudsman will send his decision to you and Fine & Country. You can accept or reject his decision. If you reject the Ombudsman's decision, it will lapse and you are free to do as you wish.

Last updated at 3:58 PM 17/03/2015 by allAgents

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