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    Samantha Richardson
  • Kim Jones
    Kim Jones
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    Nicole Efthymiou
  • James Emmett
    James Emmett
  • Mark Kuch
    Mark Kuch
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    Rachel Sweeny
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    Carla Bartley
  • Jamal Joseph
    Jamal Joseph
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    Joanna Brighton
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    William Davies
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    Cherie Hayles
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    Jasmine Elliston
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    Suman Sethi
No description for branch.
Portico

94 Lordship Lane Dulwich, London
Greater London
SE22 8HF

020 8299 6066

Apr 28,2016
Minithumbup
By:
Apr 28,2016
Featured Review
0 people found
this helpful
Both Jasmine and Steve were very helpful and efficient with any query I had. Many thanks to bothj of them in finding my flat....
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Was this helpful? Yes
Jul 29,2015
Minithumbup
By:
Jul 29,2015
Featured Review
0 people found
this helpful
This agent responded quickly to our enquiry and made appointments at our convenience. They have been friendly and helpful at all stages of the process. Our agent, Jasmine, has made us feel very looked after, and has kept us updated on all developments, whilst making our part easy for us....
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Comment on agent fees
The fees seem quite high, even if the service provided was excellent. Portico charged around β€š£900 in all, which is a lot of money for a short let.
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Jul 14,2015
Minithumbup
By:
Jul 14,2015
Featured Review
0 people found
this helpful
A lot more professional and slicker service than estate agents I have dealt with before. As a new tenant, they have been very thorough in terms of timescales, saying exactly what is needed and explaining the process. Also responded quickly to any queries. Would definitely recommend to others....
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Nov 11,2014
Minithumbup
By:
Nov 11,2014
Featured Review
0 people found
this helpful
We rented our flat from Bushells' earlier this month. I am always wary of letting agents but I found Cherie and Will to be fantastic. They were helpful, quick to respond and facilitated our letting without any delays. I was pleased with the level of service I received and the property I have moved in to. Thank you....
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Comment on agent fees
Obviously it is a lot of money and would rather not have to pay them as its often not the case when you go direct through a landlord. Also working in housing myself I know the true cost of such checks/fees. However, having said that I can say that I was impressed with the speed and efficiency of the letting and the inventory check when we moved into the flat.
Was this helpful? Yes
Nov 11,2014
Minithumbup
By:
Nov 11,2014
Featured Review
0 people found
this helpful
I have just rented through Bushells for the second time in a couple of years. We did look around at other properties with other agents, but were let down constantly by bad service and agents lying about properties. We went back to Jasmine at Bushells and she was amazing, took time to listen to our needs and found us the ideal place really quickly (really surprised to see the negative review from Β’Γ’β€šΒ¬Γ‹Ε“Antoinette'!!!). Would definitely use them again!...
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Nov 19,2015
Minithumbdown
By:
Nov 19,2015
2 people found
this helpful
Agent* I found really rode ,not polite,did not respect,me at all as a customer.I was looking for a flat,to rent. She did not want to listen,to my needs,at all.I asked,about quiet residential road,but,she did not listen to my needs,even gave me some comments,which I felt,I do not have my rights,as a costumer.She,was very pushy,she forced me,to book,for a viewing,I did not want.I,even could not say a word,to Jasmine.She just kept blaming me-for the REASON:I had, my needs,to live in the quiet,resid...
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What agent could do to change your mind?
She,should have,more respect,for a costumers,she needs,to learn,to listen to client needs.Jasmine should value,her customers.She needs,to STOP in being rude,with customers.
Was this helpful? Yes
Aug 04,2015
Minithumbdown
By:
Aug 04,2015
8 people found
this helpful
Worst agents you'll ever come across! High costs and Terrible services is what they provide. I have dealt with about 5 representatives from the same company, as every other representative seem to leave the job in every 2 months or so. To be fair on employees, if the company is changing its name every another month then why not the employees. I started my dealing with 'Bushells' who later changed their name to 'Edmund Cude' and finally they changed to 'Portico'. Notwithstanding their ever changi...
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What agent could do to change your mind?
Agent should have been more responsive and should value its customers.
Was this helpful? Yes
Mar 08,2015
Minithumbdown
By:
Mar 08,2015
2 people found
this helpful
Having tried to view a property with this agent, he has twice cancelled at short notice, without even bothering to ring to notify me. Terribly poor service from Bushells....
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What agent could do to change your mind?
Not cancelled bookings at short notice by email.
Was this helpful? Yes
Nov 03,2014
Minithumbdown
By:
Nov 03,2014
2 people found
this helpful
BUSHELLS ARE HORRIFIC!!!!! THEY LIED AND PUT US IN A LONG TERM TENANCY UNDER FALSE PRETENCES! My husband and I rented a bottom floor flat from Bushells. We specified we wanted a garden for our dogs as well as needed to know about any noise issues from the above flat. Bushells arranged to contact the previous tenant on our request for the noise. They advised us they had asked the tenant about neighbourhood noise but not about treadfall (our specific request) and that there was no real issue...
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What agent could do to change your mind?
DONT TRUST JASMINE ELLINGTON, WILLIAM DAVIES OR ANDRIES NEOPHYTOU
Was this helpful? Yes
By: Bushells
Nov 03, 2014
View all comments (1)
We are disappointed that you felt the need to post this review; our Lettings Director has personally dealt with the negotiations on your behalf and is in the process of agreeing the deed of surrender with the Landlord who lives abroad, as per your request. This has been the priority since the issue was brought to our attention and communication has been immediate at all times.....
Jun 25,2014
Minithumbup
By:
Jun 25,2014
0 people found
this helpful
I used Bushells to find myself a flat in South East London. I approached them via an advert I saw on Zoopla, but following that they were in touch quickly to arrange (and subsequently rearrange) a viewing of that property. The process after deciding I wanted to take the flat was easy and painless. Largely in contact with Cherie Hayles who explained each step and made this simple for me (a first time tenant). Would highly recommend them for the services outlined above....
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Dec 05,2013
Minithumbup
By:
Dec 05,2013
0 people found
this helpful
Mark Davidson was fantastic from the start. His excitement and energy was something that I was drawn into. I would recommend him and Bushells to anyone looking to sell....
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Nov 27,2013
Minithumbup
By:
Nov 27,2013
0 people found
this helpful
Tembi Ryan acted as liason between myself and the existing Tenant regarding Contract renewal. Due to some changes regarding the Contract content, this was not a straight forward process and involved much diplomacy and patience on her part - not to mention a lot of her time. At all times, I was kept informed as negotiations became more difficult - both by mail and telephone to my location abroad. I cannot fault her professionalism and due to her, a satisfactory outcome was acheived for both par...
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Was this helpful? Yes
By: Peter
Jan 25, 2016
View all comments (1)
When they were Edmund Cude they had a website portal for landlords where one could check the status of repairs, get rental statements, etc. But that disappeared as they transitioned into Portico. They told landlords the site was simply being revamped. But that appears not to be true. They refuse to address this. I have decided to retain another firm because I no longer trust them.....
Nov 17,2013
Minithumbup
By:
Nov 17,2013
0 people found
this helpful
We saw four estate agents. Barring one, the initial meeting was positive with all. Honestly it was a toss-up between Bushells and one other. I guess instinct chose for me. Rachel Sweeney came to the house and was polite, professional and not pushy at all. She listened to what we wanted and explained the terms simply. My one concern was to be able to deal with one primary person in the agency I chose. I did not want to be passed around the staff. Rachel promised that and kept to her promi...
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Was this helpful? Yes
Oct 16,2013
Minithumbup
By:
Oct 16,2013
1 people found
this helpful
very good service from both Ashley (when I was looking for new tenants in September 2012) and Tembi (when renegociating the rent in September 2013). Whenever I have a question Ashley, whom I\'ve been used to dealing with over the years, is always very reactive....
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Was this helpful? Yes
Jul 30,2013
Minithumbup
By:
Jul 30,2013
1 people found
this helpful
The tenancy on my property was up for review and Tembi handled the whole renewal - from appraisal to negotiation to contracting - very smoothly. This is crucial to me since I live overseas. Very happy....
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Was this helpful? Yes
Jul 09,2013
Minithumbup
By:
Jul 09,2013
0 people found
this helpful
I fairly recently renewed my contract with my existing tennants. Tembi successfully ensured the new rent achieved was higher than I\'d suggested. Other than this the process was painless and very professionally handled. I have continued to get great service from Bushells from Carla Bartley, Ashley Harris and Tembi Ryan. They do a great job and should be commended in their roles. Thank you...
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Was this helpful? Yes
Apr 30,2013
Minithumbup
By:
Apr 30,2013
0 people found
this helpful
Thanks to the staff at Bushells, selling our house was easy and a pleasure. Initially, I asked three agents to visit my house for a valuation. Liz Marshall of Bushells was the only one of the three who took an interest in us and our house rather than talk about herself as the other agents did. She gave a good valuation and supported it by providing details of several similar properties that they had recently sold. This gave us great confidence in her and Bushells. The on-going sales proce...
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Was this helpful? Yes
Apr 26,2013
Minithumbup
By:
Apr 26,2013
0 people found
this helpful
Bushells provided an excellent service & keprt me well informed at each stage of the selling process. They were approachable & friendly....
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Was this helpful? Yes
Apr 24,2013
Minithumbup
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Apr 24,2013
0 people found
this helpful
Very friendly, helpful & informative service from Sam. Helped us move the process along quickly despite landlord being away. provided additional information....
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Was this helpful? Yes
Apr 08,2013
Minithumbup
By:
Apr 08,2013
0 people found
this helpful
We have used this branch of Bushells for many years and have found Ashley and her predecessor, Richard, very efficient and helpful in many ways....
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Was this helpful? Yes
Apr 08,2013
Minithumbup
By:
Apr 08,2013
0 people found
this helpful
Rachel and Liz were both really helpful throughout the entire purchase process of our house. Liz was very helpful via email and Rachel really went out of her way to help, even going to the property to take measurements for a sofa, after I had lost the first set of measurements I took. They were both a pleasure to deal with....
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Was this helpful? Yes
Jan 25,2013
Minithumbup
By:
Jan 25,2013
0 people found
this helpful
We\'ve had a few bad experiences with agents in London - this was our third move in 7 years - so we approached this one warily. Of the 6 or 7 agents we spoke to for the areas we were looking in (South East London - SE5, SE22, SE23), Samantha at Bushells was the only one who was proactive from the start - she didn\'t do the usual thing (show us a couple of places already on the books and stick us in the mailing list), but instead told us about a couple of places that she knew would be coming on t...
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Was this helpful? Yes
Nov 29,2012
Minithumbup
By:
Nov 29,2012
1 people found
this helpful
I really wanted to say how great the staff were at the Bushells Sales office in Dulwich. The service we received whilst our house was on the market was first class. The staff, especially Rachel, remained in constant contact with us, accompanying every viewing and gave us feedback as soon as possible. We would highly recommend Bushells....
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Was this helpful? Yes
Nov 28,2012
Minithumbup
By:
Nov 28,2012
0 people found
this helpful
Rachel Sweeney at Bushells has been great in helping me with my purchase: she has always updated me on progress,regularly checking in, as well as explaining the different stage of the process which was much appreciated as I am a first time buyer. She\'s lovely, very helpful and not as "pushy" as other estate agents, so even though she obviously represented "the other side" I didn\'t get the feeling that I was being ripped off and she always showed a lot of understanding for m...
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Was this helpful? Yes
Nov 28,2012
Minithumbup
By:
Nov 28,2012
0 people found
this helpful
Believe it or not I have been using Bushels since 1991! I have always found them very efficient. They have let our flats very quickly and with good tenants & rents, many are let before the current tenants move out. I would highly recommend them to any landlord!...
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Was this helpful? Yes
Nov 28,2012
Minithumbup
By:
Nov 28,2012
1 people found
this helpful
Bushells have been selling and letting many of our properties for a number of years. We would recommend Liz for her straight talking honest advice and professional service....
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Was this helpful? Yes
Nov 28,2012
Minithumbup
By:
Nov 28,2012
0 people found
this helpful
Bushells have consistently let our property year after year for the last 4/5 years. Throughout they have looked after us extremely well and found very good tenants. Every query has been responded to quickly and efficiently and we would not hesitate in recommending them. We have had to pay an annual finding fee, but this has reduced year after year due to length of relationship....
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Was this helpful? Yes
Nov 28,2012
Minithumbup
By:
Nov 28,2012
0 people found
this helpful
Bushells have consistently let our property year after year for the last 4/5 years. Throughout they have looked after us extremely well and found very good tenants. Every query has been responded to quickly and efficiently and we would not hesitate in recommending them. We have had to pay an annual finding fee, but this has reduced year after year due to length of relationship....
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Was this helpful? Yes
Nov 28,2012
Minithumbup
By:
Nov 28,2012
0 people found
this helpful
Bushells have consistently let our property year after year for the last 4/5 years. Throughout they have looked after us extremely well and found very good tenants. Every query has been responded to quickly and efficiently and we would not hesitate in recommending them. We have had to pay an annual finding fee, but this has reduced year after year due to length of relationship....
read full review
Was this helpful? Yes
Nov 28,2012
Minithumbup
By:
Nov 28,2012
0 people found
this helpful
Naomi made our move exceptionally easy. Everything was done for us. I couldn\'t have hoped for a smoother transition. I would recommend using Bushells....
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Was this helpful? Yes
Nov 27,2012
Minithumbup
By:
Nov 27,2012
0 people found
this helpful
I purchased my first property using Bushells (in Dulwich), and they made it as painless as possible. One of their agents, a lady called Rachel Sweeney, did an absolutely fantastic job, and really went the extra mile for me. Rachel was professional, honest and I wasn\'t made to feel like I was being pushed into anything. I would definitely recommended Bushells, and in particular, Rachel, to anyone. Cheers guys!...
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Was this helpful? Yes
Nov 27,2012
Minithumbup
By:
Nov 27,2012
0 people found
this helpful
Simply the best letting agent in Lordship Lane .... have always found the right kind of tenants for me and helped me deal with, very occasional, problems...
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Was this helpful? Yes
Nov 26,2012
Minithumbup
By:
Nov 26,2012
1 people found
this helpful
I put my flat on the market with two agents, one of them Bushells on Lordship lane. Within two weeks Rachel had found a first time buyer who offered the full asking price. The sale was very challenging at times because my buyer was abroad for much of the transaction but Rachel contunued to progress things by liasing with myself, the buyer and both sets of solicitors on a daily basis. The sale completed last week and I was so impressed with her professional manner that I have subsequently put an...
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Was this helpful? Yes
Nov 26,2012
Minithumbup
By:
Nov 26,2012
2 people found
this helpful
I purchased a property via Rachel Sweeney of Bushells. She was a pleasure to deal with - in particular, she was very personable and patient, and listened to what I was looking for. Unlike other agents, she never tried to push me into liking something I didn\'t like and she didn\'t waste my time taking me to see unsuitable properties. The place I bought was specifically recommended by her when it first came on the market on the basis it was exactly what I was looking for - and she was right! ...
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Was this helpful? Yes
Nov 25,2012
Minithumbup
By:
Nov 25,2012
1 people found
this helpful
Bushels were transparent and professional in their dealings with us and purchasing our property. They seemed neither to push,spin or irritate with EA speak. They were always straight with us and the sale went through smoothly as if they were not even involved - which is probably the biggest compliment you can give as it shows a level of professionality rarely seen in their industry....
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Was this helpful? Yes
Areas covered
  • SE5
  • SE15
  • SE22
  • SE23
  • SE24
  • SE27
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 78% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£380,000
  • Max: Β£380,000

Letting
  • Min: Β£0
  • Max: Β£0

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
12 0 16 2 20 0 11 0 0 2
Samantha Richardson - no image available Samantha Richardson
Assistant Manager
3 reviews

About Samantha No description set View full profile
Kim Jones Kim Jones
Sales Manager
0 reviews

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Nicole Efthymiou - upload your photo Nicole Efthymiou
4 reviews

About Nicole No description set View full profile
James Emmett James Emmett
Senior Sales Negotiator
0 reviews

About James No description set View full profile
Mark Kuch Mark Kuch
Senior Sales Negotiator
0 reviews

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Rachel Sweeny - upload your photo Rachel Sweeny
3 reviews

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Carla Bartley - upload your photo Carla Bartley
2 reviews

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Jamal Joseph Jamal Joseph
1 reviews

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Joanna Brighton Joanna Brighton
Sales Negotiator
0 reviews

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William Davies William Davies
Lettings Manager
4 reviews

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Cherie Hayles - no image available Cherie Hayles
Lettings Negotiator
3 reviews

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Jasmine Elliston - upload your photo Jasmine Elliston
4 reviews

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Suman Sethi - upload your photo Suman Sethi
1 reviews

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Last updated at 12:03 PM 12/11/2014 by allAgents

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Last updated at 12:03 PM 12/11/2014 by allAgents

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