Bristol North East, Bristol, BS30
4.8/5, 24 reviews
92% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
86% lettings fee satisfaction
We are an internet based estate and lettings agency based in the BS15 and BS16 areas but covering all of Bristol and surrounding areas.We are able to offer lower fees than High street agents and pride ourselves on our customer service. show more We are an internet based estate and lettings agency based in the BS15 and BS16 areas but covering all of Bristol and surrounding areas.
We are able to offer lower fees than High street agents and pride ourselves on our customer service.

Opening Hours
  • Open: 24/7
Address

Open House
Beach Lane
Bitton,Bristol
City of Bristol
BS30 6NP
0117 9323343

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £185,000 £530,000
Lettings 100% 86% £858 £1,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 0 2 1 12 1 4 0 0 0
Areas covered
  • Soundwell
  • Emersons Green
  • Lyde Green
  • Mangotsfield
  • Lyde Green
  • Staple Hill
  • Hanham
  • Soundwell
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
DPS
Latest Properties

No Properties

“Excellent service!...”

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Feb 11,2019
Minithumbup
Phil
By: 'Hayley and Steve'
Feb 11,2019
0 people found
this helpful
So pleased we used Phil to help us move house. He was excellent from start to finish. He always answered our phone calls and followed up any concerns we had and immediately phoned with updates he'd been given. Very reasonably priced also, which was an ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Phil Petela
Feb 11, 2019
View all comments (1)
Hi Hayley and Steve, Thank you for taking the time to leave a review. It was really great to help you move onto your lovely new home. Kind regards Phil ...

“Disappointing...”

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Feb 05,2019
Minithumbdown
By: 'Martin'
Feb 05,2019
0 people found
this helpful
Unfortunately the overall experience with the Open House and * being the letting agent was a big disappointment and very unprofessional. * is a great talker and a likeable person in the beginning as long as it is about agreeing contracts and moving in, basically everything making ...
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Was this helpful? Yes
By: Phil Petela
Feb 11, 2019
View all comments (1)
Thank you for your review Martin. I would like to take this opportunity to answer your points. Firstly yes, due to the law change you were made aware immediately of the situation and I undertook to engage with the landlord to enable the required work to be done which would have enabled you to continue to let the property. As you are aware I arranged for a number of tradespersons to call at the property and, to prevent any disruption to you, made sure I was able to grant them access. You were ke ...

“Assistance with letting...”

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Oct 31,2018
Minithumbup
Phil
By: 'A & S L'
Oct 31,2018
0 people found
this helpful
We feel Phil has gone out of his way on several occasions to assist and support us re letting our flat. He has so much experience and knowledge to impart which has been invaluable to us as first-time landlords. In addition his knowledge and experience ...
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Comment on agent fees
An excellent experience.
Was this helpful? Yes
By: Phil
Nov 02, 2018
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Hi A & S, Thank you so much for your review. Look forward to working with you in the future. Kind regards Phil ...

“Excellent and smooth process...”

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Oct 22,2018
Minithumbup
Phil
By: 'Adrian Peck'
Oct 22,2018
0 people found
this helpful
Phil was excellent and professional at every step. From quote to paperwork and from photographs to viewings, everything was plain sailing with Phil. We sold after three viewings. Phil couldn't have been more helpful and supportive....
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Comment on agent fees
Excellent value for money
Was this helpful? Yes
By: Phil Petela
Oct 22, 2018
View all comments (1)
Hi Adrian, thank you so much for your review. It was my pleasure to work with you in the sale of your property. I wish you and the family all the best for the future. Kind regards Phil ...

“Great Experience...”

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Oct 22,2018
Minithumbup
Phil
By: 'Dave Harding'
Oct 22,2018
0 people found
this helpful
Phil was simply outstanding, and provided exactly the type of service that we needed. Supportive, knowledgeable and pragmatic with a 'can-do' attitude brought to all issues. I'd have no hesitation on using him again or recommending him to family and friends....
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Comment on agent fees
His fees and charges were bang on, in fact we feel that we had the better end of the deal.
Was this helpful? Yes
By: Phil Petela
Oct 22, 2018
View all comments (1)
Hi Dave, thank you for your very kind review. It was great to help you and the family move onto your new home. Kind regards Phil ...

“Would highly recommend...”

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Oct 21,2018
Minithumbup
Phil
By: 'Luke & Danielle'
Oct 21,2018
0 people found
this helpful
Hi, would like to say a special thanks to Phil from all of the England family. He is the perfect man for the job very friendly and calm always there at the end of the phone when you need him with a positive attitude to ...
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Comment on agent fees
Fee was very reasonable
Was this helpful? Yes
By: Phil Petela
Oct 21, 2018
View all comments (1)
Hi Luke and Danielle, it was an absolute pleasure helping you to sell your house and getting you into your new home. All the best for the future to you and the family. Kind regards Phil ...

“Excellent customer service...”

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Oct 20,2018
Minithumbup
Phil
By: 'Sarah'
Oct 20,2018
0 people found
this helpful
I would recommend Phil to anyone who values open communication and consistency in their conveyancing journey. Mine was extremely stressful at times and Phil was very supportive and went the extra mile in professionalism and courtesy....
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Comment on agent fees
Not applicable as I was the purchaser.
Was this helpful? Yes
By: Phil Petela
Oct 20, 2018
View all comments (1)
Hi Sarah, thank you for your kind review. I hope you settle into your lovely new home and enjoy many happy years there. Kind regards, Phil ...

“Top man...”

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Oct 15,2018
Minithumbup
Phil
By: 'Clayton Woodman'
Oct 15,2018
0 people found
this helpful
Phil Petela has sold 2 of my houses and help me and my wife buy our dream home ,really lovely bloke always available to reach and will go above and beyond to help you get the results you need .Cheers from Clayton ,Kerry and the family ...
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Comment on agent fees
very good rates
Was this helpful? Yes
By: Phil
Oct 15, 2018
View all comments (1)
Hi Clayton and Kerry, Thank you so much for your review. It has been an absolute pleasure to help you with your sales and purchase. All the best for the future for you and all the family. Kind regards Phil ...

“If Carlsberg made estate agents........”

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Sep 14,2018
Minithumbup
Phil
By: 'Rich Nuttall'
Sep 14,2018
0 people found
this helpful
I originally used Phil as a letting agent to rent out my house. He found and vetted several tenants very quickly. I was unsure of which option to choose and he took the time and effort to explain the pros and cons of each prospective ...
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Comment on agent fees
Fees way below regular high street agents. Highly competitive.
Was this helpful? Yes
By: Jo Wood
Nov 25, 2018
View all comments (2)
We've just bought our first house through Open House NE. We dealt with Phil from start to finish and while various external factors made it a long process, Phil was always at the other end of a phone or email, with swift responses and a professional yet friendly approach. Phil never failed to do what he said he would,  following up with the vendor and chasing solicitors to keep things on track for our deadline while keeping us fully updated. It was a great reassurance to have him involved a ...

“Best letting agent I've had...”

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Jul 10,2018
Minithumbup
Phil
By: 'Mark'
Jul 10,2018
0 people found
this helpful
Phil has been an excellent letting agent, he is thorough, reasonable and always quick to respond and deal with issues....
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Comment on agent fees
Good
Was this helpful? Yes

“Excellent and professional service...”

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May 28,2018
Minithumbup
Phil
By: 'Toni'
May 28,2018
0 people found
this helpful
Open House has been a very positive experience. Not only did Phil continue to update me on a regular basis in relation to what was happening, with finding suitable tenants but he also ensured that all the necessary paperwork and fees were transparent and easy ...
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Comment on agent fees
Phil’s fees are much lower than that of any other Estate Agents and there are no hidden costs, so you feel reassured that there are no unpleasant financial surprises.
Was this helpful? Yes
By: Phil
May 28, 2018
View all comments (1)
Hi Toni, Thank you for your review. I look forward to managing the property for you and hope to continue to ensure you are pleased with the service. Kind regards Phil ...

“Always there when needed!...”

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May 24,2018
Minithumbup
Phil
By: 'DIna'
May 24,2018
0 people found
this helpful
Phil Petela from Open house was the agent dealing with a house we wanted to view. We found him honest and sincere so chose to sell our house through him. We were not disappointed, he was with us every step of the way. He always ...
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Comment on agent fees
The agents were very competitive.
Was this helpful? Yes
By: Phil
May 24, 2018
View all comments (1)
Hi Dina, thank you for your review. It was a pleasure selling your property for you. Kind regards ...

“Friendly Agent, Professional Service...”

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May 22,2018
Minithumbup
Phil
By: 'Steve'
May 22,2018
0 people found
this helpful
From the start, Phil was friendly and professional. I valued his opinion every step of the way and had great confidence in his integrity - if Phil said he was going to do something, I knew he was going to do it. If I had ...
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Comment on agent fees
Fees were very low compared to "Traditional" bricks and mortar agents that were less effective in the outcome.
Was this helpful? Yes
By: Phil
May 22, 2018
View all comments (1)
Hi Steve, thank you review and for taking the time to leave it. It was a pleasure to help you sell your property. ...

“This is the first time selling a property and doing ......”

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Feb 18,2018
Minithumbdown
Phil
By: 'Mr Case'
Feb 18,2018
0 people found
this helpful
This is the first time selling a property and doing it on my own. Phil was there on hand to help and make the process straight forward, Any time I had a question Phil had an answer to reassure me. I don't know how I ...
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Comment on agent fees
For the service I received it was worth every penny
Was this helpful? Yes

“Outstanding customer service.Effortless transition between tenants. All work completed ......”

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Oct 08,2017
Minithumbup
Phil
By: 'Derm'
Oct 08,2017
0 people found
this helpful
Outstanding customer service. Effortless transition between tenants. All work completed in a timely manner. Professional friendly service. Highly recommend this agent....
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“Absolutely fantastic agent! Helped us and kept us informed throughout ......”

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Oct 02,2017
Minithumbup
Phil
By: 'Mr & Mrs John'
Oct 02,2017
0 people found
this helpful
Absolutely fantastic agent! Helped us and kept us informed throughout the whole process and always at the end of the phone if we had any questions day, night and even weekends....
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Comment on agent fees
Very good
Was this helpful? Yes

“Phil has been excellent throughout the whole process of selling ......”

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May 26,2017
Minithumbup
Phil
By: 'Simon H'
May 26,2017
0 people found
this helpful
Phil has been excellent throughout the whole process of selling my property. Whilst I was currently living in a different city during the sale it would of been extremely difficult to return to the property to allow access for surveyors / viewers / other agency's not to ...
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Comment on agent fees
Good
Was this helpful? Yes

“Phil Petela is a very professional agent, very helpful and ......”

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Mar 13,2017
Minithumbup
Phil
By: 'Jackie H'
Mar 13,2017
0 people found
this helpful
Phil Petela is a very professional agent, very helpful and willing to go the extra mile. I would have no hesitation in recommending Phil, from start to completion he was excellent....
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Comment on agent fees
Good
Was this helpful? Yes

“From valuation to completion, the service was excellent. Good communication ......”

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Jan 23,2017
Minithumbup
Phil
By: 'Happily moved now.'
Jan 23,2017
0 people found
this helpful
From valuation to completion, the service was excellent. Good communication throughout and reassurance when things went quiet or there were questions to ask. Great value for money, as he was available at all times. He also worked hard to ensure there was a quick turnaround ...
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Comment on agent fees
Excellent value for money - can't believe his fees are so low in comparison to other agents.
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Landlord Fees

Overall Fees
£350 (inc. VAT), On Completion (Fees are negotiable)

Last updated on 15/10/2018, 3:40 PM by Phil Petela


Vendor Fees

Overall Fees
0.5% (inc. VAT), On Completion (Fees are negotiable)

Last updated on 15/10/2018, 3:39 PM by Phil Petela

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Open House head Office Warrington or the Property Ombudsman
Last updated at 7:34 AM 31/05/2018 by Open House - Bristol North Eas

Awards won by Open House, Bristol BS30 6NP


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Open House

Branch - Bristol North East, Bristol, BS30