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Molica Franklin

69 High Street Littlehampton
West Sussex
BN17 5EJ

01903 719333

Apr 28,2014
Minithumbdown
By:
Apr 28,2014
1 people found
this helpful
I viewed a repossession property that was for sale with Molica Franklin, walked out of the viewing, phoned their officef from my car and offered full asking price. They asked for mortgage broker details and said they'd get back to me. Hours and hours later I hadn't heard back from them, one would perhaps expect a courtesy call with some kind of update. I called them and obviously having seen a copy of our mortgage offer realised we could afford to pay more - so told us we would have to increase...
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What agent could do to change your mind?
It was wrong of them to tell us to increase our offer after seeing our mortgage paperwork, and even if there was no news from their client they should hace called us regularly to update us - even if it was just to say \"sorry, no news yet - our client is blah blah blah\" but they took our offer kept us dangling and did other viewings for 2 days and tried to hide that fact.
Was this helpful? Yes
Feb 23,2014
Minithumbup
By:
Feb 23,2014
0 people found
this helpful
After a viewing of nice house, I went straight to the office to leave the deposit for to take the house from the market, we fill all documents( we spend about 1h) . We left the office and one hour later they call me and told that someone else is looking to that property and can move earlier than me, so landlord choose them. Just simple question: why I paid this money for taking house off the market if they are suggesting that house for others?? We came back after one hour to the branch to take...
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Jan 10,2014
Minithumbdown
By:
Jan 10,2014
0 people found
this helpful
I\'ve been renting from Molica Franklin for 10 months now. We were initially informed upon viewing the property that it had a lockable garage. This was not the case. They refused and the landlord refused to pay for a lock to be fitted so I had to wean my baby in a kitchen surrounded by tools, a bike and gardening equipment, which could not be left in an unsecured garage. I notified them that our fence had come down (thus leaving our property unsecured) over 4 months ago, initially notifying the...
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What agent could do to change your mind?
I have rented through other letting agents who would address any repair problems immediately and subsequently bill the landlord. It should not be a case of the landlord\'s discretion to decide whether they wish to pay for repairs or not, it should be a condition of their letting agreement. I do not have a problem with the staff, despite all the problems I have encountered. Gill is lovely and very professional, although Stacey can be a bit rude and irritating, as she will not answer a direct question and instead tries fobbing you off with an explanation of how many properties Molica Franklin deal with and how much work this creates for them. As a tenant, this is not my problem. If the company have taken on too many properties to be able to provide a decent service, the amount needs to be reduced until it is manageable.
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Jan 31,2013
Minithumbdown
By:
Jan 31,2013
0 people found
this helpful
This company go against the data protection act and give out client information, that isn\'t professional what so ever, they clearly cannot be trusted with client data, if there staff tell people about the clients they have and where they live, what there names are etc. Thats not even legal to my knowledge i don\'t think your information will be safe with them. Its kind of bad a company like this exists and doesn\'t follow the Data Protection Act, apparently they do not care either when they fin...
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Dec 04,2012
Minithumbdown
By:
Dec 04,2012
0 people found
this helpful
I tried this agent as they where new to the town and after some 7 months got no viewings at all despite lots of promises it also turns out that they where not correctly registered , I would not recommend them to my worst enemy!!...
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What agent could do to change your mind?
don\'t lie about viewings
Was this helpful? Yes
By: Tim Franklin
Jan 16, 2013
View all comments (1)
Having sold properties locally over the last 20 years it is still upsetting if we don’t reach a customer’s expectation and as a result receive a complaint. It even more upsetting when the complaint is unjustified. We go to great lengths to help people move with less stress and are renowned for giving upfront and honest advice. Fortunately during this time the complaints have been minimal. We appreciate that we do not always get everything right and like all other agents do not ....
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
0% customers were satisfied with fees % accuracy of agent's valuations
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