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    Sue Rosewell
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Meldrum Salter Edgley

Pilgrim House 254 High Street Guildford
Surrey
GU1 3JG

01483 535533, 01483 504200

May 19,2015
Minithumbup
By:
May 19,2015
0 people found
this helpful
I have to say that MSE were great when we were renting through them. Whenever we have had a problem it has been sorted promptly and everything has always been made clear regarding paperwork. We are buying a house which is great for us however we will miss living in the flat and would recommend MSE to anyone....
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May 23,2014
Minithumbdown
By:
May 23,2014
1 people found
this helpful
MSE are awful. I had several issues while renting with them which were either never fixed or it took weeks longer than necessary. Main frustrating issue is when ever I called my property manager never appeared to be in and I would be told I would get a call back I NEVER received a call back. I had to resort to calling every 30 mins on the dot from 4 hours to get through to her on one occasion....
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What agent could do to change your mind?
Called back when said would and to actually do something about issues
Was this helpful? Yes
Apr 06,2014
Minithumbdown
By:
Apr 06,2014
1 people found
this helpful
We had a very rocky ride with this agent, starting at the very beginning. When we moved in to the property, it was not mentioned that the gas and electricity meter were both prepay and required cards that were not provided. This lead to me having to start my first day of work without being able to wash! Advance warning would have prevented this as we then had to call out the emergency engineer to activate our meters while awaiting replacement cards. Next the inventory was provided to us in a...
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What agent could do to change your mind?
Simply apologise when they make a mistake instead of trying to shift the blame elsewhere and show some respect to customers who are wishing to place a complaint rather than the rude manner I was approached with.
Was this helpful? Yes
Nov 22,2013
Minithumbdown
By:
Nov 22,2013
3 people found
this helpful
MSE had a property I was interested so I send a message, via Zoopla, saying I'd like to view it. They responded quickly the next morning by email and leaving a message, so I was quite impressed. I called back and spoke to a friendly and engaged agent at some length describing what I was looking for. We arranged for me to visit the property I was interested in 2 days later and he said he would email me the postcode as well as details of other properties that might be suitable. The morning I was...
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Aug 20,2012
Minithumbup
By:
Aug 20,2012
3 people found
this helpful
Absolutely excellent agent. We chose them through word of mouth and could not have been happier. They were extremely knowledgeable and proactive without being pushy. They sold our house at an excellent price in just three days. We initially contacted them about three weeks before being ready for market and unlike some other agents they did not rush us but allowed us to finish getting ready before going to market. They spend the intervening period lining up a good number of viewings. They kept us...
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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100% customers were satisfied with fees % accuracy of agent's valuations
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Sue Rosewell - upload your photo Sue Rosewell
1 reviews

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