Martin & Co

11 North Hill Colchester
Essex
CO1 1DZ

01206 760950
Website not available

Properties for Sale
Properties to Rent

“Recommend...”

Dec 05,2018
Minithumbup
By: 'Sarah Fidler'
Dec 05,2018
0 people found
this helpful
I would recommend Martins & Co to everyone, Jarrod and the staff at the Colchester branch are very helpful, polite and efficient. Which made for a very speedy and painless move....
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Comment on agent fees
Good
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“Great...”

Nov 13,2018
Minithumbup
By: 'Dariusz'
Nov 13,2018
0 people found
this helpful
Great estate agents. Transparent, helpful and most of all will find exactly what you're looking for! Pleased with my new flat!...
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Comment on agent fees
Fees are definitely better than any other agent I've come in contact with in Colchester.
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“Really helpful...”

Nov 10,2018
Minithumbup
By: 'Jules'
Nov 10,2018
0 people found
this helpful
As a first time tennant I found Martin&Co - but especially Jarrod - extremely helpful in ensuring that the viewing, contracting and moving processes were easy and well-managed. Jarrod went the extra mile when helping me sort out subsequent teething problems with the ...
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Comment on agent fees
Average but good value for money.
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“First time moving made easy...”

Nov 08,2018
Minithumbup
By: 'Hannah'
Nov 08,2018
0 people found
this helpful
Myself and my partner would highly recommend Martin and Co to anyone looking to move! The whole process was easy and we were guided through it well by Jarrod. Thank you again!...
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“Smooth purchase...”

Oct 01,2018
Minithumbup
By: 'Ylli'
Oct 01,2018
0 people found
this helpful
Kelsy dealt with the purchase very professionally and kept me updated throughout. I completed just over month and therefore I'm very satisfied with the service at martin & co....
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“Landlord then Vendor...”

Sep 30,2018
Minithumbup
By: 'D Stevenson'
Sep 30,2018
0 people found
this helpful
Having been our letting agent for several years, Martin and Co were the obvious choice to sell our property. Extremely efficient, always willing to go the extra mile and having kept us well informed throughout the process we were not disappointed. We would highly recommend ...
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Comment on agent fees
On par with industry norms which in my opinion are pretty steep but...The staff at Martin and Co didn't sit back and Alex in particular earned every penny of it.
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“Nothing but good service !...”

Sep 23,2018
Minithumbup
By: 'Jane Day'
Sep 23,2018
1 people found
this helpful
As landlords, past experiences with other estate/letting agents have always left me frustrated at lack of communication ......especially by not returning calls or responding to emails. But this is not the case with Martin & Co. They always follow-up a query and always respond ...
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Comment on agent fees
Letting fees always seem a bit steep but they are the same as other agents. (The dreaded V.A.T. certainly doesn’t help!!)
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“Brilliant...”

Sep 23,2018
Minithumbup
By: 'Dawn & Mark'
Sep 23,2018
0 people found
this helpful
We have been extremely pleased with the service provided by Martin & Co, all the staff have been exceptionally helpful in particular, and Kelsey, Dani & Alex. They kept us updated on all aspects of the process, and we had tenants from the very first ...
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Comment on agent fees
Good
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“An extremely professional team...”

Sep 13,2018
Minithumbup
By: 'FranckS'
Sep 13,2018
0 people found
this helpful
We used Martin & Co recently and really wanted to say thank you to them. Without Kelsy, I doubt we would have settled so easily in Colchester. You are the best!...
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Comment on agent fees
reasonable fees
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“A good experience from start to finish...”

Aug 30,2018
Minithumbup
By: 'SimonC'
Aug 30,2018
0 people found
this helpful
I have recently sold a property through Martin & Co and have had enjoyed a stress free experience. I have received prompt replies most of the time and have been kept in the loop throughout the process. I have had limited experience with estate agents ...
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“Excellent service! 10/10...”

Jul 19,2018
Minithumbup
By: 'Wenna whybrow'
Jul 19,2018
0 people found
this helpful
From the minute I was shown around my home by Kelsy Mann up until my completion date (which is tomorrow) I have received nothing but friendly service and professionalism from the Martin & co team! I am Very happy with the service I have received ...
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Comment on agent fees
I think the agent fees were reasonable!
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“Great customer experience...”

Apr 11,2018
Minithumbup
By: 'Jem Sharp'
Apr 11,2018
0 people found
this helpful
Kelsy at Martin & Co has been an exceptional professional in all the dealings we had with her. Nothing was ever too much and everything was dealt with in a clear and concise manner. I have no hesitation in recommending the company and Kelsy to ...
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Comment on agent fees
The fees are on par with the norm for this area
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“Amazing Service!!...”

Apr 10,2018
Minithumbdown
By: 'HayleyCurtis'
Apr 10,2018
0 people found
this helpful
Martin and Co provided a fantastic speedy service, from my viewing to retrieving keys to my new home was a matter of 10 days with absolutely no distribution. Service received was faultless! I would definitely recommend this agent....
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Mar 07,2018
Minithumbup
By: 'Henrietta'
Mar 07,2018
0 people found
this helpful
Kelsy has a professional, efficient and honest approach to the service and I found this refreshing compared with contacts in other estate agencies who can be more like sales reps....
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Comment on agent fees
Good
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By: Kelsy
Mar 13, 2018
View all comments (1)
Glad you're happy with our service. Please do let us know if you have any further questions and we look forward to continued business in the near future. ...
Mar 07,2018
Minithumbup
By: 'Jon Smith'
Mar 07,2018
0 people found
this helpful
Kelsy handled a recent change in our tenants really well. She kept us informed and gave good advice on the pros and cons of various candidate tenants....
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By: Kelsy
Mar 13, 2018
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Hi Jon, Thank you for your kind words. We're very happy you're pleased with our service and we look forward to continued business in the future. ...
Feb 28,2018
Minithumbup
By: 'Ruth Schweg'
Feb 28,2018
0 people found
this helpful
I found Kelsey very helpful from the beginning. I have lived abroad for 25 years and it is hard to come back to England and try to understand how things work. Kelsey was extremely patient and explained all the details answering my questions and doubts without ...
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Comment on agent fees
Fees are around the same as other agents.
Was this helpful? Yes
By: Kelsy
Mar 13, 2018
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Thank you for the kind words Ruth and I am glad your tenancy application with Martin & Co was a pleasant experience. Hope you have settled into your new home okay. ...
Feb 22,2018
Minithumbup
By: 'Katy W'
Feb 22,2018
0 people found
this helpful
As a tenant, I found Martin and Co to be good letting agents. Their Maintenance Department responded to queries well and got, for instance, numerous problems with my boiler fixed quickly. Regarding other matters, I dealt mainly with Kathryn Rogers, whom I found professional and ...
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Comment on agent fees
Agents fees are expensive across the board at the moment and I hope there is further government legislation to restrict them, but Martin and Co charge similar rates to many other Agents in the area so are no more or less expensive than is (unfortunately) the norm. I got my full deposit back without a problem, minus the deduction for the check-out inventory.
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Feb 01,2018
Minithumbup
By: 'JNuttney'
Feb 01,2018
0 people found
this helpful
Excellent professional service! Viewed property with Jarrod and picked up keys a week later. All referencing done very quickly and stress-free. Everything explained about the Tenancy Contract thoroughly and in careful detail. Would highly recommend!...
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Comment on agent fees
Fees seem standard.
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Dec 13,2017
Minithumbup
By: 'Henrietta Mark'
Dec 13,2017
0 people found
this helpful
Kelsy at martin&co was very helpful from start to finish. She made my husband and I trust the estate agents. Prompt response to questions, professionalism perfect, I recommend martin&co to anyone looking for houses to let or buy in colchester....
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Comment on agent fees
Good
Was this helpful? Yes
By: Vander
Jan 22, 2018
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is this positive comment from a employee of Martin and Co I wonder....just saying ...
Nov 09,2015
Minithumbdown
By: 'anon'
Nov 09,2015
2 people found
this helpful
Do not do any property letting agreements with this company. They only find tenants and when you have trouble they say they don't manage the property. Be careful since they are very deceiving. They make everything sound nice and professional and then you will have ...
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Oct 11,2013
Minithumbdown
By: 'Lyndsey'
Oct 11,2013
2 people found
this helpful
Disgusting service would never recommend them and would actually go out of my way to never go with them ever again. Unprofessional, rude and unhelpful....
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Aug 07,2013
Minithumbdown
By: 'Colchester Tennant 2011-13'
Aug 07,2013
3 people found
this helpful
Never agin will I use Martin & Co. in any capacity. Their main weakness is the reliability of their lines of communication. Only once in two years did someone actually get back to me when they said they would, that was to inform me of ...
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What agent could do to change your mind?
Do what they say they are going to do, for example if they say they will call back I expect a call back! I don\'t expect to have to chase them up over a week later. They repeatedly made promises that were broken with regards to communication. Have a back up communication system with regards to inspections, a letter sent a week before could be missed/lost. The answering service does not work, either leave people in a queue or actually call people back. Be upfront about changes to fees or have it written into the contract that fees cannot change by a certain percentage/amount (just like it is for rent). Be more willing to apologise, we all make mistakes but don\'t make the customer feel like they are doing something wrogn by compaining, even if you don\'t feek that their complaint is legitimate the customer is slways right!
Attached Files
Was this helpful? Yes
Jan 22,2012
Minithumbdown
By: 'Wonderchick'
Jan 22,2012
7 people found
this helpful
I have found with this company to be very rude & wasn't worried about helping at all. I had emailed quite a few times to view a property but no one replyed so in the end rang & got told by a very rudely spoken ...
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By: tindalletta
May 02, 2012
View all comments (1)
I also had real problems with this agency. They wanted to give me back only £30 of my £650 deposit due to mould on the inside of our flat! HOW EXACTLY IS THAT OUR FAULT?? They were lucky we didn't complain about health issues to be quite honest! They were just completely inept and only interested in taking our (massively inflated) rent each month! Moved to a private landlord for £170 pm cheaper and MUCH happier! AVOID MARTIN & CO!!! ...
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
95% customers were satisfied with fees 85% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £123,000
  • Max: £272,000

Letting
  • Min: £0
  • Max: £272,000



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
4 0 10 3 2 0 2 0 0 2

Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Martin & Co, Colchester CO1 1DZ


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