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    Jarrod Palmer
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Martin & Co

11 North Hill Colchester
Essex
CO1 1DZ

01206 760950
Website not available

Properties for Sale
Properties to Rent

“ Great customer experience... ”

Apr 11,2018
Minithumbup
Kelsy Mann
By: 'Jem Sharp'
Apr 11,2018
0 people found
this helpful
Kelsy at Martin & Co has been an exceptional professional in all the dealings we had with her. Nothing was ever too much and everything was dealt with in a clear and concise manner. I have no hesitation in recommending the company and Kelsy to ...
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Comment on agent fees
The fees are on par with the norm for this area
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“ Amazing Service!!... ”

Apr 10,2018
Minithumbdown
Jarrod Palmer
By: 'HayleyCurtis'
Apr 10,2018
0 people found
this helpful
Martin and Co provided a fantastic speedy service, from my viewing to retrieving keys to my new home was a matter of 10 days with absolutely no distribution. Service received was faultless! I would definitely recommend this agent....
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Was this helpful? Yes
Mar 07,2018
Minithumbup
Kelsy Mann
By: 'Henrietta'
Mar 07,2018
0 people found
this helpful
Kelsy has a professional, efficient and honest approach to the service and I found this refreshing compared with contacts in other estate agencies who can be more like sales reps....
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Comment on agent fees
Good
Was this helpful? Yes
By: Kelsy
Mar 13, 2018
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Glad you're happy with our service. Please do let us know if you have any further questions and we look forward to continued business in the near future. ...
Mar 07,2018
Minithumbup
Kelsy Mann
By: 'Jon Smith'
Mar 07,2018
0 people found
this helpful
Kelsy handled a recent change in our tenants really well. She kept us informed and gave good advice on the pros and cons of various candidate tenants....
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Was this helpful? Yes
By: Kelsy
Mar 13, 2018
View all comments (1)
Hi Jon, Thank you for your kind words. We're very happy you're pleased with our service and we look forward to continued business in the future. ...
Feb 28,2018
Minithumbup
Kelsy Mann
By: 'Ruth Schweg'
Feb 28,2018
0 people found
this helpful
I found Kelsey very helpful from the beginning. I have lived abroad for 25 years and it is hard to come back to England and try to understand how things work. Kelsey was extremely patient and explained all the details answering my questions and doubts without ...
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Comment on agent fees
Fees are around the same as other agents.
Was this helpful? Yes
By: Kelsy
Mar 13, 2018
View all comments (1)
Thank you for the kind words Ruth and I am glad your tenancy application with Martin & Co was a pleasant experience. Hope you have settled into your new home okay. ...
Feb 22,2018
Minithumbup
kathr
By: 'Katy W'
Feb 22,2018
0 people found
this helpful
As a tenant, I found Martin and Co to be good letting agents. Their Maintenance Department responded to queries well and got, for instance, numerous problems with my boiler fixed quickly. Regarding other matters, I dealt mainly with Kathryn Rogers, whom I found professional and ...
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Comment on agent fees
Agents fees are expensive across the board at the moment and I hope there is further government legislation to restrict them, but Martin and Co charge similar rates to many other Agents in the area so are no more or less expensive than is (unfortunately) the norm. I got my full deposit back without a problem, minus the deduction for the check-out inventory.
Was this helpful? Yes
Feb 01,2018
Minithumbup
By: 'JNuttney'
Feb 01,2018
0 people found
this helpful
Excellent professional service! Viewed property with Jarrod and picked up keys a week later. All referencing done very quickly and stress-free. Everything explained about the Tenancy Contract thoroughly and in careful detail. Would highly recommend!...
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Comment on agent fees
Fees seem standard.
Was this helpful? Yes
Dec 13,2017
Minithumbup
Kelsy Mann
By: 'Henrietta Mark'
Dec 13,2017
0 people found
this helpful
Kelsy at martin&co was very helpful from start to finish. She made my husband and I trust the estate agents. Prompt response to questions, professionalism perfect, I recommend martin&co to anyone looking for houses to let or buy in colchester....
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Comment on agent fees
Good
Was this helpful? Yes
By: Vander
Jan 22, 2018
View all comments (1)
is this positive comment from a employee of Martin and Co I wonder....just saying ...
Nov 09,2015
Minithumbdown
By: 'anon'
Nov 09,2015
2 people found
this helpful
Do not do any property letting agreements with this company. They only find tenants and when you have trouble they say they don't manage the property. Be careful since they are very deceiving. They make everything sound nice and professional and then you will have ...
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Was this helpful? Yes
Oct 11,2013
Minithumbdown
By: 'Lyndsey'
Oct 11,2013
2 people found
this helpful
Disgusting service would never recommend them and would actually go out of my way to never go with them ever again. Unprofessional, rude and unhelpful....
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Aug 07,2013
Minithumbdown
By: 'Colchester Tennant 2011-13'
Aug 07,2013
2 people found
this helpful
Never agin will I use Martin & Co. in any capacity. Their main weakness is the reliability of their lines of communication. Only once in two years did someone actually get back to me when they said they would, that was to inform me of ...
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What agent could do to change your mind?
Do what they say they are going to do, for example if they say they will call back I expect a call back! I don\'t expect to have to chase them up over a week later. They repeatedly made promises that were broken with regards to communication. Have a back up communication system with regards to inspections, a letter sent a week before could be missed/lost. The answering service does not work, either leave people in a queue or actually call people back. Be upfront about changes to fees or have it written into the contract that fees cannot change by a certain percentage/amount (just like it is for rent). Be more willing to apologise, we all make mistakes but don\'t make the customer feel like they are doing something wrogn by compaining, even if you don\'t feek that their complaint is legitimate the customer is slways right!
Attached Files
Was this helpful? Yes
Jan 22,2012
Minithumbdown
By: 'Wonderchick'
Jan 22,2012
7 people found
this helpful
I have found with this company to be very rude & wasn't worried about helping at all. I had emailed quite a few times to view a property but no one replyed so in the end rang & got told by a very rudely spoken ...
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Was this helpful? Yes
By: tindalletta
May 02, 2012
View all comments (1)
I also had real problems with this agency. They wanted to give me back only £30 of my £650 deposit due to mould on the inside of our flat! HOW EXACTLY IS THAT OUR FAULT?? They were lucky we didn't complain about health issues to be quite honest! They were just completely inept and only interested in taking our (massively inflated) rent each month! Moved to a private landlord for £170 pm cheaper and MUCH happier! AVOID MARTIN & CO!!! ...
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
89% customers were satisfied with fees 89% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
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  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 0 5 3 0 0 0 0 0 2
Kelsy  Mann - no image available Kelsy Mann
Senior Lettings & Sales Negotiator
5 reviews

About Kelsy No description set View full profile
kathr  - upload your photo kathr
1 reviews

About kathr No description set View full profile
Jarrod Palmer - upload your photo Jarrod Palmer
1 reviews

About Jarrod No description set View full profile

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Awards won by Martin & Co, Colchester CO1 1DZ

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