• Staff picture
    Darnell
  • Staff picture
    Nicola
  • Staff picture
    Austin
  • Staff picture
    Aamir
  • upload your photo
    Ceyhan
  • upload your photo
    Cameron
  • upload your photo
    Kelly
  • upload your photo
    Sarah
  • upload your photo
    Aaron
  • upload your photo
    Deimante
  • upload your photo
    Deimante
  • upload your photo
    Deimante
  • upload your photo
    Deimante
  • upload your photo
    Deimante
  • upload your photo
    Kelly
Established in 1993, ludlowthompson is one of London’s leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! Last year alone we let/sold over Β£1bn worth of property and over 9000 people rent/let with us across London. Whether you are l Read full description...ooking to buy, let, sell or rent, the team at our Lewisham Office are waiting to hear from you!
ludlowthompson

258 Lewisham High Street Lewisham, London
Greater London
SE13 6JX

020 8613 9696, 020 8613 9677

“ Friendly and efficient service... ”

Jun 01,2018
Minithumbup
Nicola
Darnell
By: 'Nicola'
Jun 01,2018
0 people found
this helpful
I would definitely recommend Nicola because she is both friendly and professional. She was full of good advice and worked hard to find us tenants quicker than expected....
read full review
Comment on agent fees
Ok!
Was this helpful? Yes

“ PROFESSIONAL... ”

Apr 04,2018
Minithumbup
Deimante
By: 'ANDREA ENA'
Apr 04,2018
0 people found
this helpful
This is the second time that I have turned to this agency, I was very satisfied the first time and I hope to be this too. Very professional Miss Deimante Nacyte, who followed me and spent so much time, kind, very competent and also very ...
read full review
Comment on agent fees
VERY GOOD
Was this helpful? Yes

“ Excellent service... ”

Mar 23,2018
Minithumbup
Darnell
By: 'Annalisa'
Mar 23,2018
1 people found
this helpful
Excellent service, Darnell has been very friendly and has made the whole renting process as easy and smooth as possible....
read full review
Was this helpful? Yes

“ Very commercial and friendly... ”

Mar 20,2018
Minithumbup
Nicola
By: 'Serdar'
Mar 20,2018
0 people found
this helpful
I have dealt with Nicola for at least 4 years and have always found her to be commercial, supportive and straight talking. In particular, she was very proactive in ensuring my current tenants renewed their tenancy when she found out they were looking to relocate to ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Mar 06,2018
Minithumbup
Nicola
By: 'Lewis'
Mar 06,2018
0 people found
this helpful
My experience with Ludlow (and other agents) hasn't always been great, except with Nicola Dawkins... She was very professional and organised, she made the process easy, as it should be. She is an asset to Ludlow....
read full review
Comment on agent fees
The monthly fees are ok, checkin/out fee + agreement fee seem high, and I do not like how they make you pay the fees upfront. It should be evenly spread across the contract
Was this helpful? Yes
Feb 28,2018
Minithumbup
By: 'Zineb'
Feb 28,2018
1 people found
this helpful
Professional friendly, and so quick to respond , she made my experience so enjoyable, and I will recommend the agency to other friends and relatives without a doubt, so grateful...
read full review
Comment on agent fees
good
Was this helpful? Yes
Feb 26,2018
Minithumbup
Nicola
By: 'Sara W'
Feb 26,2018
0 people found
this helpful
I have been delighted with the service given by Nicola Dawkins at the Lewisham branch. She has been very helpful and answered all my queries promptly and with clarity. She is friendly, polite and supportive. It is great to have confidence in knowing that the ...
read full review
Was this helpful? Yes
Feb 23,2018
Minithumbup
Nicola
Deimante
By: 'Vincent Yong'
Feb 23,2018
0 people found
this helpful
My partner and I recently moved and went through Ludlow Thompson. We had the pleasure of dealing with Deimante Nacyte (Lettings Negotiator) and Nicola Dawkins (Lettings Manager), who were ever so helpful. Professionalism, superb customer service and efficiency are just a few words that describes ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Feb 12,2018
Minithumbup
Darnell
By: 'Charlie'
Feb 12,2018
0 people found
this helpful
Really helpful from start to finish, very responsive and an all round pleasure to work with. Made this process seamless and i would definitely recommend Darnell to anyone looking for a flat....
read full review
Was this helpful? Yes
Feb 08,2018
Minithumbup
Nicola
By: 'Debbie'
Feb 08,2018
0 people found
this helpful
Nicola was always very prompt in responding to questions and always came back with a clear and straight answer. Keep up the good work....
read full review
Was this helpful? Yes
Feb 08,2018
Minithumbup
Nicola
By: 'Xiao Jiang'
Feb 08,2018
0 people found
this helpful
Nicola Dawkins was very knowledgeable, professional and quick to respond. She worked hard and found us a nice tenant quickly. An enjoyable experience!...
read full review
Was this helpful? Yes
Feb 05,2018
Minithumbup
Darnell
Nicola
By: 'Pratibha'
Feb 05,2018
0 people found
this helpful
Darnell has been day today contact and done excellent job making sure smooth move in. Nicola, under promised and over delivered along with Darnell....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Feb 04,2018
Minithumbup
Nicola
Kelly
By: 'Ahmed'
Feb 04,2018
0 people found
this helpful
Nicola was most helpful throughout the whole process, polite and extremely nice .Would recommend. Also Kelly ,she showed us around and helped a lot....
read full review
Comment on agent fees
It was fair
Was this helpful? Yes
Feb 01,2018
Minithumbup
Nicola
By: 'Geoff Sutton'
Feb 01,2018
0 people found
this helpful
Nicola did an excellent job when my flat was re-let, working well with myself and both tenants (old and new). All went smoothly and the new tenants are settled in....
read full review
Comment on agent fees
Good.
Was this helpful? Yes
Jan 26,2018
Minithumbup
Nicola
By: 'DH'
Jan 26,2018
0 people found
this helpful
Nicola is very professional, very efficient, knows what she is doing, vrey friendly to customers, and passionate about her job ....
read full review
Was this helpful? Yes
Nov 24,2017
Minithumbdown
By: 'Landlord'
Nov 24,2017
1 people found
this helpful
What they do is send the smartest and more persuasive person to get you to rent you house with them and sign up the forms. After that an assortment of youngsters who barely know what they are doing take over and manage the property. We ...
read full review
Comment on agent fees
Mostly a waste of money.
Was this helpful? Yes
Nov 22,2017
Minithumbup
Austin
By: 'Alex F'
Nov 22,2017
0 people found
this helpful
thanks to Austin's suggestions and tenacity we got there with our purchase. Lots of work to do on the property but we're very happy!...
read full review
Was this helpful? Yes
Nov 01,2017
Minithumbup
Josh
By: 'Peter'
Nov 01,2017
0 people found
this helpful
I have found Josh to be extremely professional, helpful and prompt with advice when I have requested it. He was quick to solve a particular problem which avoided any delay in new tenants taking up residence in my property. I would not hesitate in recommending ...
read full review
Comment on agent fees
Good.
Was this helpful? Yes
Sep 16,2017
Minithumbup
Josh
By: 'JM'
Sep 16,2017
0 people found
this helpful
Josh has been very professional and helpful. I would gladly recommend him to anyone. Throughout the process he has been very accomodating....
read full review
Comment on agent fees
Willing to negotiate on terms
Was this helpful? Yes
Aug 04,2017
Minithumbup
Josh
By: 'Keith'
Aug 04,2017
0 people found
this helpful
From start to end professional and respectful. Josh should be the face of estate agents. His customer care skills were top notch and he listened....
read full review
Comment on agent fees
Acceptable
Was this helpful? Yes
Jul 24,2017
Minithumbup
Austin
Aamir
By: 'Vicky'
Jul 24,2017
0 people found
this helpful
I am very grateful to both Austin and Aamir for their superb handling of the sale of my flat. Austin in particular achieved a better sale price by doggedly negotiating with the buyer, and then helped in the later stages by resolving issues directly with ...
read full review
Comment on agent fees
agreeable
Was this helpful? Yes
Jul 02,2017
Minithumbup
Austin
Aamir
By: 'Richard O'
Jul 02,2017
0 people found
this helpful
Austin and his team provided a good & professional service with what turned out to be a difficult sale. With perseverance and a keenest to see it right thru to the end, we finally got there. Well done guys!...
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes
Jun 28,2017
Minithumbup
Aamir
Austin
By: 'Christine Franklin'
Jun 28,2017
0 people found
this helpful
Aamir and Austin has been very professional and helpful from the very start of my sale search. I could always contact Aamir anytime of the day and would always get a fast response. He also advise me of a mortgage broker and a solicitor which ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Apr 28,2017
Minithumbup
Austin
Aamir
By: 'Ed Davis'
Apr 28,2017
0 people found
this helpful
The service I received from Ludlow Thompson was excellent - specifically from Austin Walker and Aamir Sharif. An offer was received from a good quality purchaser within a week of the property hitting the market, and the customer service and assistance received throughout the sales ...
read full review
Was this helpful? Yes
Apr 19,2017
Minithumbup
Austin
By: 'Joe Mulligan'
Apr 19,2017
0 people found
this helpful
Austin has been great handling the sale of my property. Little to no problems and always had info when requested. Would definitely Ludlow Thompson again in future....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Apr 16,2017
Minithumbup
Austin
By: 'Mr Yeung'
Apr 16,2017
0 people found
this helpful
Provided quick response to my queries. Easy to make appointments. Replies to my queries promptly unlike other agents I have been with. Efficient and friendly....
read full review
Was this helpful? Yes
Apr 14,2017
Minithumbup
Austin
Ceyhan
By: 'Louise G'
Apr 14,2017
0 people found
this helpful
Just exchanged on a flat. I have been very happy with the service received from Austin & Ceyhan. Communication was always good throughout the process thus far and made everything very easy for me. Thank you...
read full review
Comment on agent fees
N/A
Was this helpful? Yes
Apr 04,2017
Minithumbup
Josh
By: 'Cristiano'
Apr 04,2017
0 people found
this helpful
was a really easy move in Amy and josh helped us through the process with ease and made sure we got an amazing property...
read full review
Comment on agent fees
good
Was this helpful? Yes
Mar 02,2017
Minithumbup
Josh
By: 'Yannick florentin'
Mar 02,2017
0 people found
this helpful
This is good estate agent staff, he know his work and help you to get the best deal.in the the future I will recommend everybody to him....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Feb 23,2017
Minithumbup
Austin
By: 'IDon'tLikeApples'
Feb 23,2017
0 people found
this helpful
Austin was extremely responsive and helpful throughout the process. When we hit an obstacle, I thought he was proactive and instrumental in ensuring this was resolved and we were able to complete the purchase....
read full review
Comment on agent fees
n/a
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
88% customers were satisfied with fees 87% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£1,799
  • Max: Β£3,650,000

Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
76 3 134 8 17 1 21 1 10 2
Staff picture Darnell
(6)

Staff picture Nicola
(127)

Staff picture Austin
(21)

Staff picture Aamir
(4)

No image available Ceyhan
(1)

No image available Cameron
(0)

No image available Kelly
(1)

No image available Sarah
(0)

No image available Aaron
(1)

No image available Deimante
(0)

No image available Deimante
(2)

No image available Deimante
(0)

No image available Deimante
(0)

No image available Deimante
(0)

No image available Kelly
(0)

Fees

No fees set.
Last updated at 10:26 AM 08/07/2016 by allAgents

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 10:26 AM 08/07/2016 by allAgents

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours



.

Book FREE Valuation

Branch - Lewisham, London, SE13

Branch logo