• Maria Hogan
    Maria Hogan
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    Amy-Justine Hastings
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    Oscar Smith
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    Charlotte Styles
  • Jason Perry
    Jason Perry
  • Selhan Salih
    Selhan Salih
  • Harry Frankland
    Harry Frankland
  • Nikola Kolpak
    Nikola Kolpak
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    stephen
Established in 1993, ludlowthompson is one of London’s leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! Last year alone we let/sold over Β£1bn worth of property and over 9000 people rent/let with us across London. Whether you are l Read full description...ooking to buy, let, sell or rent, the team at our Lewisham Office are waiting to hear from you!
ludlowthompson

258 Lewisham High Street Lewisham, London
Greater London
SE13 6JX

020 8613 9696, 020 8613 9677

Jul 22,2016
Minithumbup
By:
Jul 22,2016
Featured Review
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Maria found me tenants for my property within a couple of days. Did a great job. Would highly recommend her to my friends and will of course be using her again for my next property. The Irish sense of humour doesn't go waste either!!...
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Aug 17,2016
Minithumbup
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Aug 17,2016
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Nikola has been the most thorough and prompt out of all the agents we interacted with from various agencies. She has a personable and approachable attitude. Her knowledge of the property we viewed was second to none and she replied within one hour to the additional email and questions that we raised after the viewing. Her attention was unwavering. I would highly recommend her to anyone....
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Sep 27,2016
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Sep 27,2016
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I would really like to say a tremendous thank you to Maria, tenants were found for my property in a matter of days due to Maria's hard work, I will most definitely be recommending Maria and once I have purchased more properties I will certainly be back to work with Maria again, she really is a credit to ludlowthompson !...
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Good
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Nov 08,2016
Minithumbup
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Nov 08,2016
Featured Review
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It is not often that the word OUTSTANDING can be used, but in regards to Ms Maria Hogan of the Ludlow Thompson branch in Lewisham; it is one of the many words that can be used to discribe Ms Hogan's knowledge, dedication, talent, commitment and professionalism. I had the absolute pleasure to have had Ms Hogan negotiate and secure the finding of tenants for my property in Plumstead. Not only did Ms Hogan secure tenants within hours of the property coming onto the market, but Ms Hogan broke the ...
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Comment on agent fees
Extremely fair
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Dec 02,2016
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Dec 02,2016
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I have worked with several agents over the last 10 years. Nikola stands out as very friendly, proactive flexible and reliable. She seemed genuinely interested in helping me achieve my goals (not just hers). Nikola gave a reasonable estimate on what rent was achievable and worked hard to achieve it with a decent time frame. I only wish I had engaged with her sooner....
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Comment on agent fees
NA
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Nov 24,2016
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Nov 24,2016
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Selhan is a very enthusiastic person, polite, kind, compassionate with excellent customer services. I highly recommend selhan in whatever capacity....
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Good
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Nov 17,2016
Minithumbup
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Nov 17,2016
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Selhan always made us feel like valuable customers, always taking time to answer all our questions and allowing us to come for a second viewing. His availability, his professionalism and his friendliness, before and after the signature of the agreement have been hugely appreciated by us....
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Comment on agent fees
Very decent fees for the London market
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Nov 08,2016
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Nov 08,2016
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I would like to thank Maria for her efficiency. She was excellent at finding tenants really quickly She also was a great help at ensuring all the paper work was done properly, which is always an issue for me as i am living far Thank you for your help and making the renting process smooth...
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Good
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Oct 01,2016
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Oct 01,2016
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First and last time we have used these agents. Not just clueless about property information, but also very rude. They charged £100 for the contract, which was not even prepared by them. Took 2 months to get a refund and had to contact divisional director. As the branch manager - Stephen was always avoiding my calls or telling me off. 3 months down the tenancy, we told the landlord, we will use her requested break clause and move out at the end of December. So the agent advised the landlord...
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Comment on agent fees
Overpriced
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Aug 04,2016
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Aug 04,2016
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This agent, knowing it was competing with other local agencies to let you house in a desirable district (you know, the ones where you get unsolicited mail suggesting you rent your house out as 'properties are in demand in this area'). So they did the hard sell to get us on their books, and came without permission and banged massive nails in our picket fence to put up their sign (I made them take it down, how dare they take liberties!). Already we were a bit flustered, but the guy they sent was s...
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Jul 28,2016
Minithumbup
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Jul 28,2016
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Very nice people ,friendly ,very good communication ,we find with this agency very quick house for rent,thank you again ....
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Comment on agent fees
Very good Agent 's.
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Jul 18,2016
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Jul 18,2016
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very polite and always with a positive can do attitude. Handles issues in a professional manner. Amazing! Fantastic! My new bestfriend and also nice coffee...
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Jul 15,2016
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Jul 15,2016
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Amy and her colleague Selhan met me to take a look at a property in Lewisham. I usually like to show up a little early to property viewings and they were already there waiting for me. ( that's quite uncommon). They were both very knowledgeable about the property and the surrounding area and have kept in constant contact with me since the viewing for all additional questions I had about the property. I've worked with many estate agents in the South London area and Ludlow Thompson by far h...
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Comment on agent fees
The agent fees are reasonable and they are up front about them. They do not create a barrier as opposed to other agents who often have hidden fees that are much higher than you expect to pay .
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Jul 15,2016
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Jul 15,2016
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I would like to recommend LudlowThompson. Especially, big Thank You for Amy-Justine Hastings. Me and my husband were tenants for 2 years and right now Amy-Justine helps us to do all things go smoothly with moving out. She responses for every email, always informs us about viewings. She is a competent and helpful person. I wish all customers work with agents like Amy-Justine....
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Jul 14,2016
Minithumbup
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Jul 14,2016
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Friendly, knowledgeable and responds to emails quickly. I would recommend Nikola and Ludlow Thompson for a smooth stress free process....
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Jul 04,2016
Minithumbup
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Jul 04,2016
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We rented the house just next to the agency ....4 bedroom house for a very good price, thanks to Nikola kolpak , she is been very helpful to sort out all documents....
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Comment on agent fees
Good
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Jun 23,2016
Minithumbup
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Jun 23,2016
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Harry showed my friends & I a few apartments, Having not much luck previously and he really provided what we were looking for. Very helpful & Professional! Easy move, would recommend!...
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Comment on agent fees
N/a
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Jun 07,2016
Minithumbup
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Jun 07,2016
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I went through a number of houses until I found the right one. I would like to express my gratitude to the agents at Lewisham branch for their support. In particular I was very impressed with the level of support and personal attention received from Nikola Kolpak. From booking viewings, to follow up calls, always on time, friendly, accommodating and professional. Nikolay was an absolute pleasure to work with and I would highly recommend her services. Kind regards, Anna...
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May 18,2016
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May 18,2016
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Maria is professional , warm, thoughtful and really cares about the needs of the customer. We had 6 Estate Agents whom we screened for conducting our rental business and she was our number one choice. She excelled in having an eye for detail and worked to ensure that we got maximum benefit from the market available. We are really pleased that we chose her to market our property; so prompt too, within days we had the right lease sorted out , hassle free. What excellent service, thank you Maria!!...
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Comment on agent fees
Good
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May 10,2016
Minithumbup
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May 10,2016
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Jason is a very professional estate agent. He responds quickly and is very accommodating. He definitely went the extra mile in my transaction and did a lot of chasing up. He let me decide on my own accord and never felt any pressure to decide to his benefit. His honesty is definitely appreciated....
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Apr 20,2016
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Apr 20,2016
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Everything was handled in a professional manner. All the questions were answered quick and precise. Agents were available at all times. Overall positive experience!...
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Good
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Apr 13,2016
Minithumbup
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Apr 13,2016
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Harry was exceptional from beginning to end. He was waiting for me as I stepped of the bus and greeted me. This impressed me from the start. I stated I needed a home not a mere dwelling. He promised he would give me that and boy did he deliver. He carried my stress for me - telling me not to worry and making the process as stress-less as possible. Any concerns or worries I had he negated them with professionalism and understanding. He understands customer service. He certainly goes that ext...
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Comment on agent fees
Worth his fees!
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Apr 12,2016
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Apr 12,2016
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Maria Hogan from the Lewisham office has provided superb assistance throughout the renting process, always making herself available and promptly dealing with any queries....
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Mar 26,2016
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Mar 26,2016
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I have rented many apartments and worked with many estate agents but Nikola Kolpak is best. In a nutshell Nikola is a very reliable and helpful property consultant. She got back to me very promptly and was a pleasure to work with. Without her professional advice I would not have found the ideal home so I would definitely recommend her....
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Comment on agent fees
Agents fees were just under 600 pounds which I found quite high
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Feb 25,2016
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Feb 25,2016
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Kenny found us an amazing 3 bedroom flat under budget. i'm really excited to move into the new place. Thanks for all your help Kenny!...
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Feb 11,2016
Minithumbup
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Feb 11,2016
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Both Ria and Harry were very helpful during property viewings. Referencing process was also explained well. Issues were also resolved timely and effectively. Nice experience. Thanks team!...
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Feb 11,2016
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Feb 11,2016
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Abigail was incredibly helpful when resolving issues, She was extremely professionally and efficient when doing so. My interactions with Abigail restored my confidence in letting with Ludlow Thompson. Would highly recommend anyone to let with Abigail....
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Comment on agent fees
Not sure what fees are paid to Abigail, I do find the agent fees for Ludlow and Thompson to be too expensive.
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Feb 03,2016
Minithumbup
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Feb 03,2016
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Harry was extremely helpful and professional. He had taken the time to understand each of the tenants financial circumstances and advised us on what information was best to provide for referencing. Ria Green (Worcester) has been very efficient and friendly....
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Feb 02,2016
Minithumbup
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Feb 02,2016
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Kenny has been a wonderful agent from the start, keen to help and approachable. It has made the process quite easy and would defiitely reccomed....
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Dec 14,2015
Minithumbup
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Dec 14,2015
0 people found
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Stephen has quickly found us suitable tenants and let the flat which has hugely helped to limit the void period. He is very knowledgeable, helpful and always responds in a professional manner....
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Dec 08,2015
Minithumbup
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Dec 08,2015
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It has been smooth working with both the agents so far. Harry showed us properties fitting our pre-requisites and Ria took it forward to complete referencing without any hassle....
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Dec 08,2015
Minithumbup
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Dec 08,2015
0 people found
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Kenny and Harry were very helpful in searching for a suitable flat for me, they were very patient and accomodating and answered all the questions I had. I would definitely use them again in the future...
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Nov 26,2015
Minithumbup
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Nov 26,2015
0 people found
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Mr. Kamara is an excellent agent. I will always recommend him to everyone and always use his services again. He is very pollite with great manners perfectly prepared to find for everyone the perfect new home. He figures out what exactly you are looking for and you can be sure that the next days you will have your new dream home. He is also ready to help you with all the paper work and does everything that the procedure goes smoothly and you can move to your new home as soon as you want....
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Nov 24,2015
Minithumbup
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Nov 24,2015
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Kenny was very helpful and professional in helping us to find a property, right from the viewing right through to us collecting out keys, all the staff that we have dealt with at Ludlow Thompson have been very helpful and professional and if we ever need to move house again they will be the first people who we will contact Thanks again...
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Comment on agent fees
Fees are very reasonable
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 89% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£1,799
  • Max: Β£3,650,000

Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
65 2 125 8 13 1 16 1 10 2
Maria Hogan Maria Hogan
Lettings Manager
91 reviews

About Maria No description set View full profile
Amy-Justine Hastings - no image available Amy-Justine Hastings
Negotiator
2 reviews

About Amy-Justine No description set View full profile
Oscar Smith - no image available Oscar Smith
Lettings Negotiator
0 reviews

About Oscar No description set View full profile
Charlotte Styles - no image available Charlotte Styles
Lettings Negotiator
0 reviews

About Charlotte No description set View full profile
Jason Perry Jason Perry
Sales negotiator
12 reviews

About Jason No description set View full profile
Selhan Salih Selhan Salih
Property Wealth Consultant
17 reviews

About Selhan No description set View full profile
Harry Frankland Harry Frankland
26 reviews

About Harry No description set View full profile
Nikola Kolpak Nikola Kolpak
Lettings Negotiator
7 reviews

About Nikola No description set View full profile
stephen  - upload your photo stephen
1 reviews

About stephen No description set View full profile

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Fees

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Last updated at 10:26 AM 08/07/2016 by allAgents

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:



1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :



2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.



4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 10:26 AM 08/07/2016 by allAgents

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