• Josh Bowers
    Josh Bowers
  • Austin Walker
    Austin Walker
  • Aamir Sharif
    Aamir Sharif
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    Ceyhan Karaman
  • upload your photo
    Cameron Babayemi
Established in 1993, ludlowthompson is one of London’s leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! Last year alone we let/sold over Β£1bn worth of property and over 9000 people rent/let with us across London. Whether you are l Read full description...ooking to buy, let, sell or rent, the team at our Lewisham Office are waiting to hear from you!
ludlowthompson

258 Lewisham High Street Lewisham, London
Greater London
SE13 6JX

020 8613 9696, 020 8613 9677
Aug 04,2017
Minithumbup
Josh Bowers
By: 'Keith'
Aug 04,2017
0 people found
this helpful
From start to end professional and respectful. Josh should be the face of estate agents. His customer care skills were top notch and he listened....
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Comment on agent fees
Acceptable
Was this helpful? Yes
Jul 24,2017
Minithumbup
Austin Walker
Aamir Sharif
By: 'Vicky'
Jul 24,2017
0 people found
this helpful
I am very grateful to both Austin and Aamir for their superb handling of the sale of my flat. Austin in particular achieved a better sale price by doggedly negotiating with the buyer, and then helped in the later stages by resolving issues directly with the buyer when we were getting a little bogged by the conveyancing process. Overall I can't rate the services of Austin and Aamir highly enough and will be a returning customer to Ludlow Thompson because of their dedication to, and obvious enjoym...
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Comment on agent fees
agreeable
Was this helpful? Yes
Jul 02,2017
Minithumbup
Austin Walker
Aamir Sharif
By: 'Richard O'
Jul 02,2017
0 people found
this helpful
Austin and his team provided a good & professional service with what turned out to be a difficult sale. With perseverance and a keenest to see it right thru to the end, we finally got there. Well done guys!...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Jun 28,2017
Minithumbup
Aamir Sharif
Austin Walker
By: 'Christine Franklin'
Jun 28,2017
0 people found
this helpful
Aamir and Austin has been very professional and helpful from the very start of my sale search. I could always contact Aamir anytime of the day and would always get a fast response. He also advise me of a mortgage broker and a solicitor which took a matter of weeks for a mortgage offer and completion. We have now settled in our home and will definitely recommend my friends to these two agents....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 28,2017
Minithumbup
Austin Walker
Aamir Sharif
By: 'Ed Davis'
Apr 28,2017
0 people found
this helpful
The service I received from Ludlow Thompson was excellent - specifically from Austin Walker and Aamir Sharif. An offer was received from a good quality purchaser within a week of the property hitting the market, and the customer service and assistance received throughout the sales process was as good as I've received in 20 years of buying and selling property, ensuring the process moved as quickly as possible. I would 100% recommend Ludlow Thomspon to any prospective seller - they are head and s...
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Was this helpful? Yes
Apr 19,2017
Minithumbup
Austin Walker
By: 'Joe Mulligan'
Apr 19,2017
0 people found
this helpful
Austin has been great handling the sale of my property. Little to no problems and always had info when requested. Would definitely Ludlow Thompson again in future....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 16,2017
Minithumbup
Austin Walker
By: 'Mr Yeung'
Apr 16,2017
0 people found
this helpful
Provided quick response to my queries. Easy to make appointments. Replies to my queries promptly unlike other agents I have been with. Efficient and friendly....
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Was this helpful? Yes
Apr 14,2017
Minithumbup
Austin Walker
Ceyhan Karaman
By: 'Louise G'
Apr 14,2017
0 people found
this helpful
Just exchanged on a flat. I have been very happy with the service received from Austin & Ceyhan. Communication was always good throughout the process thus far and made everything very easy for me. Thank you...
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Comment on agent fees
N/A
Was this helpful? Yes
Apr 04,2017
Minithumbup
Josh Bowers
By: 'Cristiano'
Apr 04,2017
0 people found
this helpful
was a really easy move in Amy and josh helped us through the process with ease and made sure we got an amazing property...
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Comment on agent fees
good
Was this helpful? Yes
Mar 02,2017
Minithumbup
Josh Bowers
By: 'Yannick florentin'
Mar 02,2017
0 people found
this helpful
This is good estate agent staff, he know his work and help you to get the best deal.in the the future I will recommend everybody to him....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 23,2017
Minithumbup
Austin Walker
By: 'IDon'tLikeApples'
Feb 23,2017
0 people found
this helpful
Austin was extremely responsive and helpful throughout the process. When we hit an obstacle, I thought he was proactive and instrumental in ensuring this was resolved and we were able to complete the purchase....
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Comment on agent fees
n/a
Was this helpful? Yes
Feb 17,2017
Minithumbup
Max Harris
By: 'Vicky'
Feb 17,2017
0 people found
this helpful
I have recently had a trying time with the tenants in one of my properties, and as a result am more than happy to write a glowing review for Max. Max has impressed me with his willingness to listen to my concerns, to be fair and reasonable, to mediate with difficult tenants and to put right any complaints that I may have had with Ludlow Thompson. His actions have earned my loyalty, and I am very happy to continue to engage Ludlow Thompson as a consequence. Thank you Max!...
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Dec 02,2016
Minithumbup
By: 'Jide'
Dec 02,2016
0 people found
this helpful
I have worked with several agents over the last 10 years. Nikola stands out as very friendly, proactive flexible and reliable. She seemed genuinely interested in helping me achieve my goals (not just hers). Nikola gave a reasonable estimate on what rent was achievable and worked hard to achieve it with a decent time frame. I only wish I had engaged with her sooner....
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Comment on agent fees
NA
Was this helpful? Yes
Nov 24,2016
Minithumbup
By: 'Renata'
Nov 24,2016
0 people found
this helpful
Selhan is a very enthusiastic person, polite, kind, compassionate with excellent customer services. I highly recommend selhan in whatever capacity....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 17,2016
Minithumbup
By: 'Nathalie'
Nov 17,2016
0 people found
this helpful
Selhan always made us feel like valuable customers, always taking time to answer all our questions and allowing us to come for a second viewing. His availability, his professionalism and his friendliness, before and after the signature of the agreement have been hugely appreciated by us....
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Comment on agent fees
Very decent fees for the London market
Was this helpful? Yes
Nov 08,2016
Minithumbup
By: '"The Judge"'
Nov 08,2016
0 people found
this helpful
It is not often that the word OUTSTANDING can be used, but in regards to Ms Maria Hogan of the Ludlow Thompson branch in Lewisham; it is one of the many words that can be used to discribe Ms Hogan's knowledge, dedication, talent, commitment and professionalism. I had the absolute pleasure to have had Ms Hogan negotiate and secure the finding of tenants for my property in Plumstead. Not only did Ms Hogan secure tenants within hours of the property coming onto the market, but Ms Hogan broke the ...
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Comment on agent fees
Extremely fair
Was this helpful? Yes
Oct 01,2016
Minithumbup
By: 'Victim of fraudulent landlord and unprofessional a'
Oct 01,2016
1 people found
this helpful
First and last time we have used these agents. Not just clueless about property information, but also very rude. They charged £100 for the contract, which was not even prepared by them. Took 2 months to get a refund and had to contact divisional director. As the branch manager - Stephen was always avoiding my calls or telling me off. 3 months down the tenancy, we told the landlord, we will use her requested break clause and move out at the end of December. So the agent advised the landlord...
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Comment on agent fees
Overpriced
Was this helpful? Yes
Sep 27,2016
Minithumbup
By: 'Susan'
Sep 27,2016
0 people found
this helpful
I would really like to say a tremendous thank you to Maria, tenants were found for my property in a matter of days due to Maria's hard work, I will most definitely be recommending Maria and once I have purchased more properties I will certainly be back to work with Maria again, she really is a credit to ludlowthompson !...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 17,2016
Minithumbup
By: 'C-Gslade'
Aug 17,2016
0 people found
this helpful
Nikola has been the most thorough and prompt out of all the agents we interacted with from various agencies. She has a personable and approachable attitude. Her knowledge of the property we viewed was second to none and she replied within one hour to the additional email and questions that we raised after the viewing. Her attention was unwavering. I would highly recommend her to anyone....
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Was this helpful? Yes
Aug 04,2016
Minithumbdown
By: 'Rented'
Aug 04,2016
0 people found
this helpful
This agent, knowing it was competing with other local agencies to let you house in a desirable district (you know, the ones where you get unsolicited mail suggesting you rent your house out as 'properties are in demand in this area'). So they did the hard sell to get us on their books, and came without permission and banged massive nails in our picket fence to put up their sign (I made them take it down, how dare they take liberties!). Already we were a bit flustered, but the guy they sent was s...
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Was this helpful? Yes
Jul 28,2016
Minithumbup
By: 'Alexandra'
Jul 28,2016
0 people found
this helpful
Very nice people ,friendly ,very good communication ,we find with this agency very quick house for rent,thank you again ....
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Comment on agent fees
Very good Agent 's.
Was this helpful? Yes
Jul 22,2016
Minithumbup
By: 'Henry'
Jul 22,2016
0 people found
this helpful
Maria found me tenants for my property within a couple of days. Did a great job. Would highly recommend her to my friends and will of course be using her again for my next property. The Irish sense of humour doesn't go waste either!!...
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Was this helpful? Yes
Jul 18,2016
Minithumbup
By: 'Antonio'
Jul 18,2016
0 people found
this helpful
very polite and always with a positive can do attitude. Handles issues in a professional manner. Amazing! Fantastic! My new bestfriend and also nice coffee...
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Was this helpful? Yes
Jul 15,2016
Minithumbup
By: 'Easy Lets London'
Jul 15,2016
0 people found
this helpful
Amy and her colleague Selhan met me to take a look at a property in Lewisham. I usually like to show up a little early to property viewings and they were already there waiting for me. ( that's quite uncommon). They were both very knowledgeable about the property and the surrounding area and have kept in constant contact with me since the viewing for all additional questions I had about the property. I've worked with many estate agents in the South London area and Ludlow Thompson by far h...
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Comment on agent fees
The agent fees are reasonable and they are up front about them. They do not create a barrier as opposed to other agents who often have hidden fees that are much higher than you expect to pay .
Was this helpful? Yes
Jul 15,2016
Minithumbup
By: 'Magdalena'
Jul 15,2016
0 people found
this helpful
I would like to recommend LudlowThompson. Especially, big Thank You for Amy-Justine Hastings. Me and my husband were tenants for 2 years and right now Amy-Justine helps us to do all things go smoothly with moving out. She responses for every email, always informs us about viewings. She is a competent and helpful person. I wish all customers work with agents like Amy-Justine....
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Was this helpful? Yes
Jul 14,2016
Minithumbup
By: 'Beth'
Jul 14,2016
0 people found
this helpful
Friendly, knowledgeable and responds to emails quickly. I would recommend Nikola and Ludlow Thompson for a smooth stress free process....
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Was this helpful? Yes
Jul 04,2016
Minithumbup
By: 'Giovanni zallu'
Jul 04,2016
0 people found
this helpful
We rented the house just next to the agency ....4 bedroom house for a very good price, thanks to Nikola kolpak , she is been very helpful to sort out all documents....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 23,2016
Minithumbup
By: 'Oleg'
Jun 23,2016
0 people found
this helpful
Harry showed my friends & I a few apartments, Having not much luck previously and he really provided what we were looking for. Very helpful & Professional! Easy move, would recommend!...
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Comment on agent fees
N/a
Was this helpful? Yes
Jun 07,2016
Minithumbup
By: 'Anna. O'
Jun 07,2016
0 people found
this helpful
I went through a number of houses until I found the right one. I would like to express my gratitude to the agents at Lewisham branch for their support. In particular I was very impressed with the level of support and personal attention received from Nikola Kolpak. From booking viewings, to follow up calls, always on time, friendly, accommodating and professional. Nikolay was an absolute pleasure to work with and I would highly recommend her services. Kind regards, Anna...
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Was this helpful? Yes
May 18,2016
Minithumbup
By: 'Ingrid T'
May 18,2016
0 people found
this helpful
Maria is professional , warm, thoughtful and really cares about the needs of the customer. We had 6 Estate Agents whom we screened for conducting our rental business and she was our number one choice. She excelled in having an eye for detail and worked to ensure that we got maximum benefit from the market available. We are really pleased that we chose her to market our property; so prompt too, within days we had the right lease sorted out , hassle free. What excellent service, thank you Maria!!...
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Comment on agent fees
Good
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
88% customers were satisfied with fees 87% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£1,799
  • Max: Β£3,650,000

Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
66 2 127 8 17 1 20 1 10 2
Josh Bowers Josh Bowers
Lettings Manager
30 reviews

About Josh No description set View full profile
Austin Walker Austin Walker
Sales Manager
20 reviews

About Austin No description set View full profile
Aamir Sharif Aamir Sharif
Sales Negotiator
4 reviews

About Aamir No description set View full profile
Ceyhan Karaman - no image available Ceyhan Karaman
Sales Negotiator
1 reviews

About Ceyhan No description set View full profile
Cameron Babayemi - no image available Cameron Babayemi
Lettings Negotiator
0 reviews

About Cameron No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 10:26 AM 08/07/2016 by allAgents

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 10:26 AM 08/07/2016 by allAgents

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