• Abel Batantu
    Abel Batantu
  • Tom Glattback
    Tom Glattback
  • Yasmin Caan
    Yasmin Caan
  • upload your photo
    Myles Fisher
  • upload your photo
    Nahim Khan
Established in 1993, ludlowthompson is one of London’s leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! Last year alone we let/sold over Β£1bn worth of property and over 9000 people rent/let with us across London. Whether you are l Read full description...ooking to buy, let, sell or rent the team at our Kilburn Office are waiting to hear from you!
ludlowthompson

381 Kilburn High Road London
Greater London
NW6 7QE

020 7604 5100

Nov 10,2016
Minithumbup
By:
Nov 10,2016
Featured Review
0 people found
this helpful
Yasmin worked very har, the sale was an emotional roller coaster ride but eventually we made it, she was with us all along, a great source of strength and inspiration. I have instructed her to sell another property in the same block....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Aug 23,2016
Minithumbup
By:
Aug 23,2016
Featured Review
0 people found
this helpful
Tom has been an absolute pleasure to deal with. He made the experience of letting out our flat as painless as possible. He is incredibly efficient, responsive, helpful and thorough. He is also very user friendly for those of us inexperienced landlords. He is really great at his job,...
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Sep 01,2016
Minithumbdown
By:
Sep 01,2016
Featured Review
0 people found
this helpful
We would not have completed the purchase without Yasmin and her colleague Naim who were unfailingly helpful, competent and efficient. Unfortunately, our purchase was very difficult. (with one false start, after which Yasmin's commitment to finding us another flat to buy and completing the sale was fantastic. I would certainly recommend them without reservation....
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Comment on agent fees
N/A
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Sep 21,2016
Minithumbup
By:
Sep 21,2016
Featured Review
0 people found
this helpful
Being students and newbies to renting property, Abel was extremely relatable and insightful. He helped us massively in getting our property for a bargain price as well. Tom was also very pleasant to work with, and was particularly helpful in the final stages of securing the property....
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Comment on agent fees
The agent's fees were expensive, however I think the cost is justified due to the amount Abel did for us.
Was this helpful? Yes
Dec 07,2016
Minithumbup
By:
Dec 07,2016
0 people found
this helpful
Moving house can be very stressful. However, this was not the case with Abel. Abel was immediately on a level with us and as a couple moving in with each other for the first time he made securing our dream home a pleasurable experience. Abel was professional, honest and patient. We felt like he was on our side from the off, especially when he managed with eager determination to get a great deal for us on a property which would otherwise have been unaffordable. Abel worked quickly and effciently ...
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Comment on agent fees
The fees are lower than some estate agency fees but they are still a huge expense.
Was this helpful? Yes
Nov 24,2016
Minithumbup
By:
Nov 24,2016
0 people found
this helpful
Great Service , second time I used Ludlow Thompson. Property was only vacant for a couple of weeks. Tom did a fantastic job....
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Comment on agent fees
Fees were fair
Was this helpful? Yes
Nov 14,2016
Minithumbup
By:
Nov 14,2016
0 people found
this helpful
Tom is always receptive and ready to engage his customers with advice and respective information. He is organised and focused.which are key skills in his role....
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Comment on agent fees
These fees could be more competitive for returning clients
Was this helpful? Yes
Nov 09,2016
Minithumbup
By:
Nov 09,2016
0 people found
this helpful
Agent job was done well, just a flat wasnt property ready to live, bus I guess it's a landlord mistake....
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Sep 23,2016
Minithumbup
By:
Sep 23,2016
0 people found
this helpful
Abel took over from Tom when, as it happened, Tom was on holiday and new tenants were moving in. Both Abel and Tom were very helpful in managing the process always keeping me up to date with the viewings and referencing etc. Abel had to deal with some issues arising from the changeover but these were dealt with relatively smoothly....
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Comment on agent fees
The fees are necessary to ensure the necessary checks are made to provide peace of mind especially if you are striving to be a reasonable landlord.
Was this helpful? Yes
Aug 31,2016
Minithumbup
By:
Aug 31,2016
0 people found
this helpful
We choose to work with Abel because he's the youngest (but also telented) and, given this fact, He is the person who can understand our needs! Now we have a beautiful house, that's the important thing....
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Comment on agent fees
if you want something you have to spend money. -Good-
Was this helpful? Yes
Aug 31,2016
Minithumbup
By:
Aug 31,2016
0 people found
this helpful
Abel was always kind with me and tried to help me out getting through the application process without delay and without any kind of problem. I am an international student and he did his best to find a property that could fit my requests. He was fast to find me different solutions and he had positive customer service skills. He helped me out to find an apartment to rent even when I went back to my country and we finally found it! I am really thankful....
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Comment on agent fees
good
Was this helpful? Yes
Aug 31,2016
Minithumbup
By:
Aug 31,2016
0 people found
this helpful
Abel was the first agent we contacted in London. He gave us a very good impression and he was always helpful throughout the process of finding a nice place to live in....
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Was this helpful? Yes
Aug 31,2016
Minithumbup
By:
Aug 31,2016
0 people found
this helpful
I am impressed with the speed, aggressiveness and attention to detail that Yasmin showed in dealing with this troublesome sale. Although we did not get the best price or price we were hoping for I am happy that the sale has gone through successfully I look forward to contacting Ludlow thompson if I need any further advice on properties in the UK. Do you have any contacts you can recommend for letting a property I have in Dubai?...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 31,2016
Minithumbup
By:
Aug 31,2016
0 people found
this helpful
extremely helpful and hard working guys. I will recommend Abel to others in the future. great point of contact and polite...
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Aug 31,2016
Minithumbup
By:
Aug 31,2016
0 people found
this helpful
Abel is hardworking and very passionate about his job. He has always been very cooperative and helpful. I would definitely recommend him...
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Aug 22,2016
Minithumbup
By:
Aug 22,2016
0 people found
this helpful
Yasmin had a difficult client in the vendor but was very proactive and helped guide us through the purchase She is delightful, helpful and professional and a real asset to the company...
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Aug 19,2016
Minithumbup
By:
Aug 19,2016
0 people found
this helpful
It was a pleasure working with Tom, the entire process was conducted in a professional manner and communication was effortless. I look forward to working with him again in the near future....
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Comment on agent fees
Fair
Was this helpful? Yes
Aug 19,2016
Minithumbup
By:
Aug 19,2016
0 people found
this helpful
Tom has been excellent at resolving all issues relating to my buy to let property. He has very good interpersonal skills and keeps in regular contact through the letting process. Tom is a high achiever and secures the best deal for his client....
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Comment on agent fees
Fees are at the upper end of the range
Was this helpful? Yes
Aug 18,2016
Minithumbup
By:
Aug 18,2016
0 people found
this helpful
Excellent worker, Very reliable, honest and Helpful. i would Highly recommend Abel,as he found me property which meets my exact needs ....
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Aug 16,2016
Minithumbup
By:
Aug 16,2016
0 people found
this helpful
Very happy with the overall service from Yasmin Caan . She rose to each challenge with a combination of sheer will , determination professionalism ....
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Comment on agent fees
The fee charged was to my mind fair ,the agent Yasmin Caan definitely deserves her commission on this one
Was this helpful? Yes
Aug 12,2016
Minithumbup
By:
Aug 12,2016
0 people found
this helpful
Tom has been a pleasure to work with. He has been incredibly efficient and responsive to our needs. Tom communicated with us regularly to keep us informed and achieve a successful placement in our property....
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Aug 03,2016
Minithumbup
By:
Aug 03,2016
0 people found
this helpful
I found Tom very helpful and assisted in getting me hopefully a good tenant. He answered all my questions in a timely manner and I was impressed with his professionalism....
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Aug 02,2016
Minithumbup
By:
Aug 02,2016
0 people found
this helpful
Tom was helpful and he tried to solved all problems present in the apartment. we managed to get the flat within the week agreed with only a few days late. Tom was professional and I will definitely contact him in the future or refer is agency to other people or colleagues....
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Comment on agent fees
good
Was this helpful? Yes
Jul 11,2016
Minithumbup
By:
Jul 11,2016
0 people found
this helpful
Having had a very stressful process with other agents and needing to find a quick buyer, Yasmin was amazing. She only brought in relevant buyers and got us an offer which was quick and reliable....
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Comment on agent fees
The fees were inline with other agents
Was this helpful? Yes
Jul 01,2016
Minithumbup
By:
Jul 01,2016
1 people found
this helpful
I found Yasmin very professional. She tried her best in managing a difficult client and also trying to see the sale through. I was impressed....
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Jun 22,2016
Minithumbup
By:
Jun 22,2016
0 people found
this helpful
Very good agent,very polite, in a week everything was done, i can say i had the best experience on renting house...
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Jun 08,2016
Minithumbup
By:
Jun 08,2016
0 people found
this helpful
Yasmin was very prompt and helpful at answering questions, liaising between the vendor and both sides' solicitors. She helped keep the process on track and moving forward quickly and smoothly....
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Was this helpful? Yes
Jun 03,2016
Minithumbup
By:
Jun 03,2016
0 people found
this helpful
Yasmin and her team have been extremely helpful and responsive throughout the process of selling my property. Transparent and timely communication, always pleasant and professional. I would highly recommend her and the Kilburn branch team to take care of property sales....
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May 24,2016
Minithumbup
By:
May 24,2016
0 people found
this helpful
The staff at Ludlow Thompson Kilburn have been a pleasure to find a property with. They made this whole process so much easier for us.. in particular William who was the most patient hard working guy. He constantly kept us updated at all stages of the tenancy application and went above and beyond to help us in any way which we greatly appreciated. Would highly recommend!...
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Comment on agent fees
I thought the fees were standard, I have heard of more expensive fees
Was this helpful? Yes
May 24,2016
Minithumbup
By:
May 24,2016
0 people found
this helpful
He was amazing with communication throughout the process. He kept us updated at every stage and answered any questions we had very promptly. This made what could have been a stressful process a lot more relaxing and enjoyable....
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Comment on agent fees
Good
Was this helpful? Yes
May 21,2016
Minithumbup
By:
May 21,2016
0 people found
this helpful
The team at Kilburn have been fantastic and efficient, they helped my friends and I find the perfect property to suit our needs. In particular William has been lovely and has truly gone above and beyond to help us....
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May 18,2016
Minithumbup
By:
May 18,2016
0 people found
this helpful
Extremely helpful and very understanding. Also very efficient with great communication. Typically replies to any queries straight away. I would recommend him to anyone!...
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May 18,2016
Minithumbup
By:
May 18,2016
0 people found
this helpful
I am very pleased with the services provided by Mr William Marques. Quick response, professional services and excellent customer care! I am recommending their services....
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Apr 28,2016
Minithumbup
By:
Apr 28,2016
0 people found
this helpful
From the moment I approached Ludlow Thompson regarding renting out my property, I received prompt and very professional attention and helped me achieve the maximum rental potential....
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Comment on agent fees
Although the full management deal was attractive, I did feel at times that I was pushed into situations that benefitted LT more than myself.
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 94% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£140,000
  • Max: Β£1,075,000

Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
40 3 101 3 19 0 27 1 24 1
Abel Batantu Abel Batantu
Lettings Negotiator
14 reviews

About Abel No description set View full profile
Tom Glattback Tom Glattback
Lettings Manager
24 reviews

About Tom No description set View full profile
Yasmin Caan Yasmin Caan
Sales Manager
14 reviews

About Yasmin No description set View full profile
Myles Fisher - no image available Myles Fisher
Sales Negotiator
0 reviews

About Myles No description set View full profile
Nahim Khan - no image available Nahim Khan
Sales Negotiator
1 reviews

About Nahim No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 10:26 AM 08/07/2016 by allAgents

Complaints Procedure

ludlowthompson prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:



1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :



2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.



4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 10:26 AM 08/07/2016 by allAgents

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