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Ludlow Thompson Kilburn are one of the leading estate agents in North West London. Our office is situated on Kilburn High Road. If you are traveling via London underground, Kilburn Station is just a few minutes away from our office branch. Ludlow Thompson estate agents cover most properties in Kilburn and West Hampstead.

Why Kilburn Estate Agents?

We are well-regarded estate agents in London. Lu
Read full description...dlow Thompson has been founded in 1993 and has been leading the London estate agent market ever since. We are independent estate agents that offer services including residential sales, lettings, property management and buy-to-let. We invest a great deal of time and effort in proper staff training and make sure we obtain all the current qualifications in property management and sales. The customer is our priority! We provide a fully transparent and regular communication, updating current customers about each taken step with their property sales or lease agreements.

Last year we reached our record-breaking sales and lettings numbers. More than 9000 people chose Ludlow Thompson to sell and let their properties which added up to more than 1 billion pounds in property value. Most of our Kilburn Office estate agents live locally and are able to disclose valuable information on property market changes and general knowledge of the residential areas of Kilburn and West Hampstead.

Living in North West London

Most residential areas lie within NW2 and NW6 postcodes. Kilburn, West Hampstead, Maida Vale and Queen`s Park are mostly residential areas with great shopping opportunities and trendy restaurants, and bars. Most residents are young professionals and families looking for spacious houses and great transport connection to central London for the daily commute. You can find large red brick Victorian houses that have been converted into trendy apartments. Victorian terraces and spacious mansions can be seen on the outskirts of these West London boroughs. The main Kilburn High Road consists of mostly smaller terraced houses and modern new built apartments. Contact Ludlow Thompson team in Kilburn to get expert help on buying, selling or lettings property.
ludlowthompson

172 High St London
Greater London
W3 9NN

020 7604 5111, 020 7604 5100
Feb 12,2018
Minithumbdown
Haider
By: 'Teo'
Feb 12,2018
0 people found
this helpful
Worst customer service I ever had with any estate agent. The staff were not helpful AT ALL and the agent who was suppose to show me the property I enquired for, didn't show up for 2 consecutive viewings. While trying to figure this out, they ...
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Oct 06,2017
Minithumbup
Haider
By: 'Neil Shewani'
Oct 06,2017
0 people found
this helpful
Haider was very patient in dealing with all my queries. Took over the let at an important stage and dealt with everything very efficiently....
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Sep 06,2017
Minithumbup
By: 'GZ'
Sep 06,2017
0 people found
this helpful
The team were very helpful and friendly in arranging the contract and viewing. Additionally they were flexible in arranging the handover of keys to the flat, however at times didn't follow up or were erronous with requests for information. Overall, I would recommend the team ...
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Comment on agent fees
Slightly expensive.
Was this helpful? Yes
Sep 06,2017
Minithumbup
Ricardo
Haider
By: 'Fernanda'
Sep 06,2017
0 people found
this helpful
Really good management by Haider and amazing customer service from Ricardo. Very helpful and efficient system, and the properties are just what you look for to call it home!...
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Comment on agent fees
Very good
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Sep 06,2017
Minithumbup
Haider
Rashid
By: 'SukeyP'
Sep 06,2017
0 people found
this helpful
Haider, Rashid and Kiin have been not only professional but personable, kind and attentive. They brought a steady stream of prospective tenants and the property was rented out speedily. Haider went through all my questions in detail and was very patient as I sifted through ...
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Comment on agent fees
The fees seem reasonable to me.
Was this helpful? Yes
Apr 01,2017
Minithumbup
By: 'John'
Apr 01,2017
0 people found
this helpful
Tom was very helpfull in getting an immediate replacement of my tenant. He was very professional,polite and consistent. He would call several times to update me despite my busy schedules overseas. He is a reliable agent....
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Comment on agent fees
Good
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Mar 15,2017
Minithumbup
By: 'Fabio'
Mar 15,2017
0 people found
this helpful
Tom was very easy to deal with understanding what i need to have for the tenancy negotiation. He was very attentive and helpful too.......
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Mar 08,2017
Minithumbup
By: 'SVF'
Mar 08,2017
0 people found
this helpful
My experience with Ludlow Thompson has been pleasant and completely stress-free. Kiin Faysal in particular has been an invaluable support to me throughout the tenancy process, keeping me informed every step of the way and immediately following up on any points that I had raised. ...
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Comment on agent fees
As expected.
Was this helpful? Yes
Feb 17,2017
Minithumbup
By: 'Bruna'
Feb 17,2017
0 people found
this helpful
Abel was very kind and helpful . We were very happy for renting the new place with his orientation. Thanks Abel, best of luck!...
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Feb 17,2017
Minithumbup
By: 'Marco'
Feb 17,2017
0 people found
this helpful
Abel was friendly and professional from start to finish. From the initial viewing of the property he helped us to close a great deal and we saved a lot of money thank to him, I recommend him....
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Feb 08,2017
Minithumbup
By: 'AEJ'
Feb 08,2017
0 people found
this helpful
Yasmin was extremely helpful particularly once the property was under offer as the purchaser seemed to be intent on delaying the transaction. She acted effectively on my behalf as her client and provided helpful advice and was very proactive....
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Comment on agent fees
Yasmin earned her commission on this one.
Was this helpful? Yes
Feb 01,2017
Minithumbup
By: 'Bryan'
Feb 01,2017
0 people found
this helpful
Good hands-on experienced management throughout leading to a successful let, which hopefully will last the full course of the leasing agreement. I especially enjoyed the prompt replies and efforts to keep me as the landlord up with what was happening....
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Comment on agent fees
Fees are comparable with other agents. No landlord enjoys these dispensations but it is necessary to ensure a smooth and legal letting process.
Was this helpful? Yes
Jan 30,2017
Minithumbup
By: 'Andrew'
Jan 30,2017
0 people found
this helpful
I have only experienced this agent from 'start date' until 'tenant move in date' (I will review again once I've experienced their property management), but I must say that they and Tom G have been particularly professional. Tom had been very patient, polite and efficient ...
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Jan 04,2017
Minithumbup
By: 'Lola'
Jan 04,2017
0 people found
this helpful
Tom has been more than brilliant considering everything we've been through in these past couple of months leading up to the holidays. He originally started by finding tenants that failed their referencing but that didn't detour him, he came back even more determined to find ...
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Comment on agent fees
decent
Was this helpful? Yes
Dec 30,2016
Minithumbup
By: 'M H'
Dec 30,2016
0 people found
this helpful
Abel has been incredibly thoughtful and helpful through out the whole renting process. He went above and beyond his role to ensure the referencing process was completed quickly and efficiently....
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Dec 30,2016
Minithumbup
By: 'Lotty'
Dec 30,2016
0 people found
this helpful
Must I start off by thanking Ludlowthompson for providing me with a supreme service! - We need more amazing agents like Abel. Young agents who are genuine, affable and humble!...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Dec 28,2016
Minithumbup
By: 'Mayte'
Dec 28,2016
0 people found
this helpful
Abel gave us excellent service, he was always available to answer our calls and doubts even though our difference in time. He even worked after office hours or in his day off in order for us to have the contract on time....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 19,2016
Minithumbup
By: 'Maria'
Dec 19,2016
0 people found
this helpful
Tom did a fantastic job finding new long term tenants for my property. He was diligent, patient, professional and very helpful through out the process and he responded to all my questions in a thorough and timely manner. I would have no hesitation recommending Tom ...
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Dec 11,2016
Minithumbup
By: 'James'
Dec 11,2016
0 people found
this helpful
Abel was friendly, communicative, professional and helpful in all areas from start to finish. From the initial viewing of the property to helping us close a deal he was great and I would definitely recommend him. Amazing work!...
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Comment on agent fees
Reasonable. It is a shame that we just missed the government scrapping of fees.
Was this helpful? Yes
Dec 07,2016
Minithumbup
By: 'Rhian'
Dec 07,2016
0 people found
this helpful
Moving house can be very stressful. However, this was not the case with Abel. Abel was immediately on a level with us and as a couple moving in with each other for the first time he made securing our dream home a pleasurable experience. Abel ...
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Comment on agent fees
The fees are lower than some estate agency fees but they are still a huge expense.
Was this helpful? Yes
Nov 24,2016
Minithumbup
By: 'charlie'
Nov 24,2016
0 people found
this helpful
Great Service , second time I used Ludlow Thompson. Property was only vacant for a couple of weeks. Tom did a fantastic job....
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Comment on agent fees
Fees were fair
Was this helpful? Yes
Nov 14,2016
Minithumbup
By: 'Ukachi'
Nov 14,2016
0 people found
this helpful
Tom is always receptive and ready to engage his customers with advice and respective information. He is organised and focused.which are key skills in his role....
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Comment on agent fees
These fees could be more competitive for returning clients
Was this helpful? Yes
Nov 10,2016
Minithumbup
By: 'Faraz Faruqui'
Nov 10,2016
0 people found
this helpful
Yasmin worked very har, the sale was an emotional roller coaster ride but eventually we made it, she was with us all along, a great source of strength and inspiration. I have instructed her to sell another property in the same block....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Nov 09,2016
Minithumbup
By: 'Customer'
Nov 09,2016
0 people found
this helpful
Agent job was done well, just a flat wasnt property ready to live, bus I guess it's a landlord mistake....
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Sep 23,2016
Minithumbup
By: 'MD'
Sep 23,2016
0 people found
this helpful
Abel took over from Tom when, as it happened, Tom was on holiday and new tenants were moving in. Both Abel and Tom were very helpful in managing the process always keeping me up to date with the viewings and referencing etc. Abel had to ...
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Comment on agent fees
The fees are necessary to ensure the necessary checks are made to provide peace of mind especially if you are striving to be a reasonable landlord.
Was this helpful? Yes
Sep 21,2016
Minithumbup
By: 'Gabrielle Gordon'
Sep 21,2016
0 people found
this helpful
Being students and newbies to renting property, Abel was extremely relatable and insightful. He helped us massively in getting our property for a bargain price as well. Tom was also very pleasant to work with, and was particularly helpful in the final stages of securing ...
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Comment on agent fees
The agent's fees were expensive, however I think the cost is justified due to the amount Abel did for us.
Was this helpful? Yes
Sep 01,2016
Minithumbdown
By: 'LEC'
Sep 01,2016
0 people found
this helpful
We would not have completed the purchase without Yasmin and her colleague Naim who were unfailingly helpful, competent and efficient. Unfortunately, our purchase was very difficult. (with one false start, after which Yasmin's commitment to finding us another flat to buy and completing the sale ...
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Comment on agent fees
N/A
Was this helpful? Yes
Aug 31,2016
Minithumbup
By: 'Andre'
Aug 31,2016
0 people found
this helpful
We choose to work with Abel because he's the youngest (but also telented) and, given this fact, He is the person who can understand our needs! Now we have a beautiful house, that's the important thing....
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Comment on agent fees
if you want something you have to spend money. -Good-
Was this helpful? Yes
Aug 31,2016
Minithumbup
By: 'Sebastiano Vecchio'
Aug 31,2016
0 people found
this helpful
Abel was always kind with me and tried to help me out getting through the application process without delay and without any kind of problem. I am an international student and he did his best to find a property that could fit my requests. He ...
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Comment on agent fees
good
Was this helpful? Yes
Aug 31,2016
Minithumbup
By: 'loganmorrison'
Aug 31,2016
0 people found
this helpful
Abel was the first agent we contacted in London. He gave us a very good impression and he was always helpful throughout the process of finding a nice place to live in....
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Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
91% customers were satisfied with fees 92% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £140,000
  • Max: £1,075,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
47 3 109 3 20 0 27 1 26 2
Staff picture Haider
(61)

No image available Rashid
(1)

No image available Ricardo
(1)

Fees

No fees set.

Complaints Procedure

ludlowthompson prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:



1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :



2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.



4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 10:26 AM 08/07/2016 by allAgents

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