• Tom Glattback
    Tom Glattback
  • Kiin Faysal
    Kiin Faysal
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    Tamas Biro
Established in 1993, ludlowthompson is one of London’s leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! Last year alone we let/sold over Β£1bn worth of property and over 9000 people rent/let with us across London. Whether you are l Read full description...ooking to buy, let, sell or rent the team at our Kilburn Office are waiting to hear from you!
ludlowthompson

381 Kilburn High Road London
Greater London
NW6 7QE

020 7604 5100
Apr 01,2017
Minithumbup
Tom Glattback
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Apr 01,2017
0 people found
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Tom was very helpfull in getting an immediate replacement of my tenant. He was very professional,polite and consistent. He would call several times to update me despite my busy schedules overseas. He is a reliable agent....
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Comment on agent fees
Good
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Mar 15,2017
Minithumbup
Tom Glattback
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Mar 15,2017
0 people found
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Tom was very easy to deal with understanding what i need to have for the tenancy negotiation. He was very attentive and helpful too.......
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Mar 08,2017
Minithumbup
Kiin Faysal
By:
Mar 08,2017
0 people found
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My experience with Ludlow Thompson has been pleasant and completely stress-free. Kiin Faysal in particular has been an invaluable support to me throughout the tenancy process, keeping me informed every step of the way and immediately following up on any points that I had raised. Kiin was always willing to help and has been very flexible despite having other work commitments to attend to. She has been extremely professional and approachable and has been a pleasure to work with. If Kiin is anythin...
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Comment on agent fees
As expected.
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Feb 17,2017
Minithumbup
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Feb 17,2017
0 people found
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Abel was very kind and helpful . We were very happy for renting the new place with his orientation. Thanks Abel, best of luck!...
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Feb 17,2017
Minithumbup
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Feb 17,2017
0 people found
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Abel was friendly and professional from start to finish. From the initial viewing of the property he helped us to close a great deal and we saved a lot of money thank to him, I recommend him....
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Feb 08,2017
Minithumbup
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Feb 08,2017
0 people found
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Yasmin was extremely helpful particularly once the property was under offer as the purchaser seemed to be intent on delaying the transaction. She acted effectively on my behalf as her client and provided helpful advice and was very proactive....
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Comment on agent fees
Yasmin earned her commission on this one.
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Feb 01,2017
Minithumbup
Tom Glattback
By:
Feb 01,2017
0 people found
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Good hands-on experienced management throughout leading to a successful let, which hopefully will last the full course of the leasing agreement. I especially enjoyed the prompt replies and efforts to keep me as the landlord up with what was happening....
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Comment on agent fees
Fees are comparable with other agents. No landlord enjoys these dispensations but it is necessary to ensure a smooth and legal letting process.
Was this helpful? Yes
Jan 30,2017
Minithumbup
Tom Glattback
By:
Jan 30,2017
0 people found
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I have only experienced this agent from 'start date' until 'tenant move in date' (I will review again once I've experienced their property management), but I must say that they and Tom G have been particularly professional. Tom had been very patient, polite and efficient throughout dealing with my attention to detail and thoroughness in the matters of finding tenants....
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Jan 04,2017
Minithumbup
Tom Glattback
By:
Jan 04,2017
0 people found
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Tom has been more than brilliant considering everything we've been through in these past couple of months leading up to the holidays. He originally started by finding tenants that failed their referencing but that didn't detour him, he came back even more determined to find me a new an alternative tenant that was fully referenced and they even paid the contract term in advanced. The whole experience was admittingly very frustrating but Tom was very professional throughout the entire process an...
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Comment on agent fees
decent
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Dec 30,2016
Minithumbup
By:
Dec 30,2016
0 people found
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Abel has been incredibly thoughtful and helpful through out the whole renting process. He went above and beyond his role to ensure the referencing process was completed quickly and efficiently....
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Dec 30,2016
Minithumbup
By:
Dec 30,2016
0 people found
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Must I start off by thanking Ludlowthompson for providing me with a supreme service! - We need more amazing agents like Abel. Young agents who are genuine, affable and humble!...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Dec 28,2016
Minithumbup
Tom Glattback
By:
Dec 28,2016
0 people found
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Abel gave us excellent service, he was always available to answer our calls and doubts even though our difference in time. He even worked after office hours or in his day off in order for us to have the contract on time....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 19,2016
Minithumbup
Tom Glattback
By:
Dec 19,2016
0 people found
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Tom did a fantastic job finding new long term tenants for my property. He was diligent, patient, professional and very helpful through out the process and he responded to all my questions in a thorough and timely manner. I would have no hesitation recommending Tom to anyone thinking of letting out their property....
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Dec 11,2016
Minithumbup
By:
Dec 11,2016
0 people found
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Abel was friendly, communicative, professional and helpful in all areas from start to finish. From the initial viewing of the property to helping us close a deal he was great and I would definitely recommend him. Amazing work!...
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Comment on agent fees
Reasonable. It is a shame that we just missed the government scrapping of fees.
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Dec 07,2016
Minithumbup
By:
Dec 07,2016
0 people found
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Moving house can be very stressful. However, this was not the case with Abel. Abel was immediately on a level with us and as a couple moving in with each other for the first time he made securing our dream home a pleasurable experience. Abel was professional, honest and patient. We felt like he was on our side from the off, especially when he managed with eager determination to get a great deal for us on a property which would otherwise have been unaffordable. Abel worked quickly and effciently ...
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Comment on agent fees
The fees are lower than some estate agency fees but they are still a huge expense.
Was this helpful? Yes
Nov 24,2016
Minithumbup
Tom Glattback
By:
Nov 24,2016
0 people found
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Great Service , second time I used Ludlow Thompson. Property was only vacant for a couple of weeks. Tom did a fantastic job....
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Comment on agent fees
Fees were fair
Was this helpful? Yes
Nov 14,2016
Minithumbup
Tom Glattback
By:
Nov 14,2016
0 people found
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Tom is always receptive and ready to engage his customers with advice and respective information. He is organised and focused.which are key skills in his role....
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Comment on agent fees
These fees could be more competitive for returning clients
Was this helpful? Yes
Nov 10,2016
Minithumbup
By:
Nov 10,2016
0 people found
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Yasmin worked very har, the sale was an emotional roller coaster ride but eventually we made it, she was with us all along, a great source of strength and inspiration. I have instructed her to sell another property in the same block....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Nov 09,2016
Minithumbup
By:
Nov 09,2016
0 people found
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Agent job was done well, just a flat wasnt property ready to live, bus I guess it's a landlord mistake....
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Sep 23,2016
Minithumbup
Tom Glattback
By:
Sep 23,2016
0 people found
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Abel took over from Tom when, as it happened, Tom was on holiday and new tenants were moving in. Both Abel and Tom were very helpful in managing the process always keeping me up to date with the viewings and referencing etc. Abel had to deal with some issues arising from the changeover but these were dealt with relatively smoothly....
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Comment on agent fees
The fees are necessary to ensure the necessary checks are made to provide peace of mind especially if you are striving to be a reasonable landlord.
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Sep 21,2016
Minithumbup
Tom Glattback
By:
Sep 21,2016
0 people found
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Being students and newbies to renting property, Abel was extremely relatable and insightful. He helped us massively in getting our property for a bargain price as well. Tom was also very pleasant to work with, and was particularly helpful in the final stages of securing the property....
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Comment on agent fees
The agent's fees were expensive, however I think the cost is justified due to the amount Abel did for us.
Was this helpful? Yes
Sep 01,2016
Minithumbdown
By:
Sep 01,2016
0 people found
this helpful
We would not have completed the purchase without Yasmin and her colleague Naim who were unfailingly helpful, competent and efficient. Unfortunately, our purchase was very difficult. (with one false start, after which Yasmin's commitment to finding us another flat to buy and completing the sale was fantastic. I would certainly recommend them without reservation....
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Comment on agent fees
N/A
Was this helpful? Yes
Aug 31,2016
Minithumbup
By:
Aug 31,2016
0 people found
this helpful
We choose to work with Abel because he's the youngest (but also telented) and, given this fact, He is the person who can understand our needs! Now we have a beautiful house, that's the important thing....
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Comment on agent fees
if you want something you have to spend money. -Good-
Was this helpful? Yes
Aug 31,2016
Minithumbup
By:
Aug 31,2016
0 people found
this helpful
Abel was always kind with me and tried to help me out getting through the application process without delay and without any kind of problem. I am an international student and he did his best to find a property that could fit my requests. He was fast to find me different solutions and he had positive customer service skills. He helped me out to find an apartment to rent even when I went back to my country and we finally found it! I am really thankful....
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Comment on agent fees
good
Was this helpful? Yes
Aug 31,2016
Minithumbup
By:
Aug 31,2016
0 people found
this helpful
Abel was the first agent we contacted in London. He gave us a very good impression and he was always helpful throughout the process of finding a nice place to live in....
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Was this helpful? Yes
Aug 31,2016
Minithumbup
By:
Aug 31,2016
0 people found
this helpful
I am impressed with the speed, aggressiveness and attention to detail that Yasmin showed in dealing with this troublesome sale. Although we did not get the best price or price we were hoping for I am happy that the sale has gone through successfully I look forward to contacting Ludlow thompson if I need any further advice on properties in the UK. Do you have any contacts you can recommend for letting a property I have in Dubai?...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 31,2016
Minithumbup
By:
Aug 31,2016
0 people found
this helpful
extremely helpful and hard working guys. I will recommend Abel to others in the future. great point of contact and polite...
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Aug 31,2016
Minithumbup
By:
Aug 31,2016
0 people found
this helpful
Abel is hardworking and very passionate about his job. He has always been very cooperative and helpful. I would definitely recommend him...
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Aug 23,2016
Minithumbup
Tom Glattback
By:
Aug 23,2016
0 people found
this helpful
Tom has been an absolute pleasure to deal with. He made the experience of letting out our flat as painless as possible. He is incredibly efficient, responsive, helpful and thorough. He is also very user friendly for those of us inexperienced landlords. He is really great at his job,...
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Aug 22,2016
Minithumbup
By:
Aug 22,2016
0 people found
this helpful
Yasmin had a difficult client in the vendor but was very proactive and helped guide us through the purchase She is delightful, helpful and professional and a real asset to the company...
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Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
90% customers were satisfied with fees 93% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£140,000
  • Max: Β£1,075,000

Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
45 3 107 3 20 0 27 1 26 1
Tom Glattback Tom Glattback
Lettings Manager
31 reviews

About Tom No description set View full profile
Kiin Faysal Kiin Faysal
Lettings Apprentice
1 reviews

About Kiin No description set View full profile
Tamas Biro - no image available Tamas Biro
Lettings Negotiator
0 reviews

About Tamas No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 10:26 AM 08/07/2016 by allAgents

Complaints Procedure

ludlowthompson prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:



1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :



2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.



4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 10:26 AM 08/07/2016 by allAgents

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