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    BEV RUSH
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    Sarah Clarke
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    Debbie Keyte
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    Sarah Gregg
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    Sarah Clarke
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    helen goddard
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    Aaron
No description available.
Leaders

13 London Road Southampton
Hampshire
SO15 2AE

02380 633446

Sep 27,2016
Minithumbdown
By:
Sep 27,2016
3 people found
this helpful
Dangerously incompetent. Having used them for almost 3 years, they managed to fail at every hurdle in frankly dangerous ways. When I initially walked into their office to sign the contract for a new property, the first warning sign was when one of the "agents" was involved in a screaming match on the phone, insisting that they were not a rag-tag outfit of cowboys. The following few hours convinced me that the mystery caller was right. I was due to move into the property on Friday, but ...
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Comment on agent fees
Fee's are standard.
Was this helpful? Yes
Mar 25,2016
Minithumbdown
By:
Mar 25,2016
10 people found
this helpful
The facade is decieving. The old adage never judge a book by its cover, still holds true. Especially, when it comes to Leaders. But not in a good way. If you believe the brand name, high street presence and the modern look of it's agencies is an indication of good quality, think again. This is the shoddiest letting agent that I have had the displeasure of letting a property with for 2.5 years. For a start, it is obvious that they do not consider tenants to be customers. Their primary obligat...
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Comment on agent fees
Bad. Real bad. They don't even tell you what the fees are for.
Was this helpful? Yes
Oct 01,2015
Minithumbdown
By:
Oct 01,2015
8 people found
this helpful
When we first met with Aaron, it felt like a positive experience, but throughout my tenancy I feel that Leaders have proved their ineptitude many times over. They didn't have keys cut for themselves, and requested that we get some cut, which we did on the proviso that we provide a receipt and would be reimbursed. We did so approximately 10 months ago, and still have not received any money. Even with this set of keys, they still couldn't open the front door and requested that someone be present a...
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What agent could do to change your mind?
Being professional, the fees being proportionate to the services provided, and delivering what was promised.
Comment on agent fees
Extortionate
Was this helpful? Yes
Mar 26,2014
Minithumbdown
By:
Mar 26,2014
3 people found
this helpful
I would advise anyone considering renting a property listed by Leaders to look elsewhere. We recently rented a property in central Southampton and their treatment of us has been awful. Items on the inventory that weren\'t there when we moved in, rude responses to enquiries/complaints, unhelpful customer service, misleading their customers, extortionate fees...DO NOT USE LEADERS. The property may look nice enough, but you genuinely are better off choosing a different agent....
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What agent could do to change your mind?
Don\'t mislead customers Drop fees Provide what you say you will Improve customer service To be honest, nothing would change my mind - I certainly won\'t use this agent again.
Was this helpful? Yes
Feb 20,2014
Minithumbup
By:
Feb 20,2014
0 people found
this helpful
This is the first time we have used a letting agent and have found them most helpful. We were kept informed of all dealings with the tenants . The tenants that were found for us were wonderful. All property visits were done on a regular basis and the results were sent to us immediately. Would recommend them to anyone....
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Was this helpful? Yes
Nov 28,2013
Minithumbdown
By:
Nov 28,2013
1 people found
this helpful
This was absymal. The mains burst outside the flat flooding it. It took a fortnight for them to attempt to dry out the carpet, during which interim I was lied to on a daily basis about the progress on making this happen and, when I didn\'t go away, they attempted to intimidate me by saying that I had threatened the contractor and refused them access to dry the carpets out (why I would do this when they were actually starting to rot I have no idea). Two months later there still isn\'t a floor...
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Nov 25,2013
Minithumbup
By:
Nov 25,2013
0 people found
this helpful
I am a Landlord in the Southampton area and have used Leaders to manage one of my properties for me for the last two years. I have found them to be totally professional in everything they do for me. They have supplied me with excellent tenants, paid my rents on time every month and have sorted out any problems that have arisen in a fast and curtious manner. I have special praise for Tahera Callus, who has dealt with my change of tenants in a totally professional manner, and also with a smile....
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Was this helpful? Yes
Oct 24,2013
Minithumbup
By:
Oct 24,2013
1 people found
this helpful
I have been letting this property for 17 years through the same Branch of Leaders ie London Road Southampton. So a Long term loyalty on my part but also shows that I am very satisfied with the service given by the many people who have made this Office work so well. Speaks well of the ethos and the selection of Staff. One walks into the Office and an immediate friendly Reception is given. Everyone is well presented and it smells " very business like ". We have had a few ...
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Was this helpful? Yes
Sep 29,2011
Minithumbdown
By:
Sep 29,2011
15 people found
this helpful
Wish i read a review of them before i went in. Absolutely awful, expensive, staffed by idiots and about as understanding as a brick wall. Lets not kid ourselves most agencies are bad, but this place not only takes the biscuit, it takes the whole bloody pack. AVOID AT ALL COSTS, which i'm telling you now are steep. One example is how they tried to charged an extra admin fee for something they couldnt actually explain to me over the phone what it was for, after alot of bad noise they said they'd d...
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What agent could do to change your mind?
Not bent me over and had there way with me. Actually respond to emails/phone calls. Not blame me for them sending me wrong forms. Not lied, i was told they put foward a question i asked to landlord regarding guarntor (which if he would of agreed would mean they couldnt of charged an extra admin fee), later conversations with landlord have revealed not only was he not asked but he would of agreed. Outright disgusted, not usually the sort of person that complains/ writes comments but if i can stop even one person from having to go throug what i did i'll feel abit better. IF YOUR READING THIS - RUN AS FAST AS YOU CAN TO A DIFFERENT AGENT
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By: leaders ltd- mentallylimited
Jan 25, 2012
View all comments (1)
they are bunch of legal thieves....
Sep 09,2011
Minithumbdown
By:
Sep 09,2011
10 people found
this helpful
The experience i had with leaders, was the first dealing with renting through an agency and to be honest the only good thing to come out of this is that i will be very very careful with any agency i ever use in the future. when we told them we were leaving them just seemed to lose all interest and told us that we owed them money and they would not be releasing any of our money until we agreed in righting to pay. i am still fighting to get my money back and now they have said that the first quot...
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What agent could do to change your mind?
There job
Was this helpful? Yes
Sep 07,2011
Minithumbdown
By:
Sep 07,2011
11 people found
this helpful
If I could give them a 0 out of 5 I would have!! Came to moving out and they decided we owed money for all sorts, one being getting it professionally cleaned (even though it was dirty as hell when we moved in) every time we rang the amount kept going up to the point of them deciding they were with holding the whole deposit until we agreed to their demands! They then proceeded to hang up on us and refused to speak anymore! Having to go to a solicitor to try and get our money back! PLEASE AVOID TH...
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What agent could do to change your mind?
Be more professional and not try to rip us off!
Was this helpful? Yes
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BEV RUSH - upload your photo BEV RUSH
1 reviews

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Sarah  Clarke - upload your photo Sarah Clarke
1 reviews

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Debbie Keyte - no image available Debbie Keyte
Property Manager
3 reviews

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Sarah Gregg - upload your photo Sarah Gregg
3 reviews

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Sarah Clarke - upload your photo Sarah Clarke
0 reviews

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helen goddard - upload your photo helen goddard
1 reviews

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Liz Macdonald - upload your photo Liz Macdonald
1 reviews

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Rebecca  - upload your photo Rebecca
2 reviews

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Aaron  - upload your photo Aaron
1 reviews

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