Leaders
Leaders Southampton, Southampton, SO15
2.3/5, 23 reviews
30% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
33% lettings fee satisfaction
No company information

Opening Hours
Address

Leaders
13 London Road
Southampton
Hampshire
SO15 2AE
02380 633446

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £190,000 £190,000
Lettings 100% 33% £425 £1,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 1 2 15 2 0 0 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS Sales TPOS Lettings TPOS SAGEagent
Latest Properties

No Properties

“Highly recommend...”

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Sep 24,2019
Minithumbup
By: 'Sam'
Sep 24,2019
1 people found
this helpful
I have rented a flat with Leaders in Southampton and Ashley Gleeson have been extremely responsive, proactive and professional. I would highly recommend this agency....
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“Mariana...”

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Nov 03,2018
Minithumbdown
By: 'Mari'
Nov 03,2018
7 people found
this helpful
Worst agency ever. We had just moved out leaving the property in a good state. It was given to us in a very bad condition. At the time I was pregnant and was suffering on how I will brough the baby to that unclean apartment. ...
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By: Oliver Hannam
Nov 28, 2018
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Mari, this is exactly the experience my girlfriend and I had, we were living in a dangerous home and she was mid pregnancy. We have had to move twice now during pregnancy and as were currently in temporary we are going to have to move again. They have now sent us a £2500 bill and refused to pay deposit back. ...

“Poor admin...”

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Aug 10,2018
Minithumbdown
By: 'Poo admin'
Aug 10,2018
4 people found
this helpful
We use Leaders to find tenants for our rental flats and have to say they are excellent at this. However, administratively they are absolutely terrible! They sneak in fees, try to charge the tenants for contract renewals that are not necessary and don't even mention ...
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Comment on agent fees
As above expensive and lots of 'hidden' fees that they try to get through. Make sure you tell tenants not to pay any contract renewal fees as they wont tell the landlord they are charging them!
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By: Martin Fisher
Aug 10, 2019
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Totally agree. They are excellent at finding tenants but absolutely awful administratively. ...

“Would give them no stars if I could...”

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Jul 17,2018
Minithumbdown
By: 'Megan'
Jul 17,2018
9 people found
this helpful
Started out well, ash sorted the property and deposits out efficiently and with great communication however as it drew closer to the move in date, there was no communication. We were having to ring them up or email them in order to get any information ...
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Comment on agent fees
No idea what the comparable is
Was this helpful? Yes

“Terrible experience! The worse ever! Avoid them! Rebecca- who is ......”

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Feb 07,2018
Minithumbdown
By: 'Kaya'
Feb 07,2018
5 people found
this helpful
Terrible experience! The worse ever! Avoid them! Rebecca- who is answering all the email communication is answering in very rude, unprofessional and unhelpful manner. What she does is answering emails to get rid of existing customer issues by giving ridiculous and unhelpful advices, which doesn't ...
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Was this helpful? Yes

“Rachael was very friendly and positive. Her assessment of the ......”

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Jan 12,2018
Minithumbup
By: 'Linda'
Jan 12,2018
0 people found
this helpful
Rachael was very friendly and positive. Her assessment of the property being very saleable was spot on as we had 11 viewings immediately the house went on the market. She kept me informed throughout and I would recommend her highly....
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Comment on agent fees
The fee was quite acceptable.
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“RATS! We rented a property from Leaders for 6 agonising months.......”

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Aug 28,2017
Minithumbdown
By: 'Grumpy Mum'
Aug 28,2017
7 people found
this helpful
RATS! We rented a property from Leaders for 6 agonising months.The property wasn't clean to begin with, there was rubbish in cupboards and the garden was overgrown and full of litter. Water ran down the walls in the kitchen when we took a shower. The ...
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Comment on agent fees
Complete fortune!
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By: Unhappy tenant
Oct 03, 2017
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I couldn't agree more with the points raised in this review. The property clearly hadn't been cleaned properly before our tenancy. They then had the cheek to point out issues on our Check-out, blaming us for them, when they had already been raised by them on our Check-in! They knew we had a newborn baby during our tenancy and yet did very little to hold our landlord accountable for the various damp issues throughout the property! A horrible money grabbing agency who cannot be trusted to follow t ...

“Be aware.Do not use these people, we are still ......”

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Aug 10,2017
Minithumbdown
By: 'Joanne'
Aug 10,2017
4 people found
this helpful
Be aware.Do not use these people, we are still waiting 10 days on, for our deposit to be returnedTthe landlord is happy for it to be returned and the flat has new tenants the day after my son moved out. They have come up with ...
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“In one word, USELESS!These terrible sets of people are ......”

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Jul 14,2017
Minithumbdown
By: 'O.A'
Jul 14,2017
4 people found
this helpful
In one word, USELESS! These terrible sets of people are back with their horrible service. Trouble started from the very first day I moved into the apartment I rented through Leaders, check my previous review. I managed to survive almost one month with a faulty ...
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Comment on agent fees
Very high for doing nothing useful for the tenant.
Was this helpful? Yes

“I have recently sold my property via Leaders in London ......”

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Jun 26,2017
Minithumbup
By: 'Nigel A'
Jun 26,2017
0 people found
this helpful
I have recently sold my property via Leaders in London Road. From start to finish they exceeded my expectations. Rachael Clark who led the deal from start to finish was brilliant with assistance from Mark. Special mention also goes to the marketing of my property, ...
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Comment on agent fees
Agreed fees for the Sale which were fair and reasonable.
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“Ashley has been an amazing agent, helping me through the ......”

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Mar 23,2017
Minithumbup
By: 'Victoria bennett'
Mar 23,2017
0 people found
this helpful
Ashley has been an amazing agent, helping me through the process and being very available on the phone. He isn't overbearing or pushy and has been positive, not cheesy. He is sincere which goes very far. Both Megan and Bradley have also been polite, helpful ...
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Comment on agent fees
Average
Was this helpful? Yes

“Only after your money. They rarely get back to you ......”

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Jan 21,2017
Minithumbdown
By: 'O. A'
Jan 21,2017
6 people found
this helpful
Only after your money. They rarely get back to you when you have issues. Stay away from them if your sanity is important to you. I have been living with a faulty boiler from the very first day I moved in. I am considering all ...
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Comment on agent fees
High fees to do nothing significant.
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“Dangerously incompetent. Having used them for almost 3 years, they managed ......”

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Sep 27,2016
Minithumbdown
By: 'mat'
Sep 27,2016
8 people found
this helpful
Dangerously incompetent. Having used them for almost 3 years, they managed to fail at every hurdle in frankly dangerous ways. When I initially walked into their office to sign the contract for a new property, the first warning sign was when one of the "agents" was ...
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Comment on agent fees
Fee's are standard.
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“The facade is decieving.The old adage never judge a ......”

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Mar 25,2016
Minithumbdown
By: '1121979'
Mar 25,2016
15 people found
this helpful
The facade is decieving. The old adage never judge a book by its cover, still holds true. Especially, when it comes to Leaders. But not in a good way. If you believe the brand name, high street presence and the modern look of it's agencies ...
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Comment on agent fees
Bad. Real bad. They don't even tell you what the fees are for.
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“When we first met with Aaron, it felt like a ......”

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Oct 01,2015
Minithumbdown
By: 'HC'
Oct 01,2015
10 people found
this helpful
When we first met with Aaron, it felt like a positive experience, but throughout my tenancy I feel that Leaders have proved their ineptitude many times over. They didn't have keys cut for themselves, and requested that we get some cut, which we did on ...
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What agent could do to change your mind?
Being professional, the fees being proportionate to the services provided, and delivering what was promised.
Attached Filesnbsp;
Comment on agent fees
Extortionate
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“I would advise anyone considering renting a property listed by ......”

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Mar 26,2014
Minithumbdown
By: 'jobag0801'
Mar 26,2014
5 people found
this helpful
I would advise anyone considering renting a property listed by Leaders to look elsewhere. We recently rented a property in central Southampton and their treatment of us has been awful. Items on the inventory that weren't there when we moved in, rude responses to enquiries/...
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What agent could do to change your mind?
Don't mislead customers Drop fees Provide what you say you will Improve customer service To be honest, nothing would change my mind - I certainly won't use this agent again.
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“This is the first time we have used a letting ......”

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Feb 20,2014
Minithumbup
By: 't.austin'
Feb 20,2014
0 people found
this helpful
This is the first time we have used a letting agent and have found them most helpful. We were kept informed of all dealings with the tenants . The tenants that were found for us were wonderful. All property visits were done on a regular basis ...
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“This was absymal. The mains burst outside the flat flooding ......”

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Nov 28,2013
Minithumbdown
By: 'Felix'
Nov 28,2013
2 people found
this helpful
This was absymal. The mains burst outside the flat flooding it. It took a fortnight for them to attempt to dry out the carpet, during which interim I was lied to on a daily basis about the progress on making this happen and, when I ...
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“I am a Landlord in the Southampton area and have ......”

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Nov 25,2013
Minithumbup
By: 'Brian50'
Nov 25,2013
0 people found
this helpful
I am a Landlord in the Southampton area and have used Leaders to manage one of my properties for me for the last two years. I have found them to be totally professional in everything they do for me. They have supplied me with excellent ...
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“I have been letting this property for 17 years through the ......”

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Oct 24,2013
Minithumbup
By: 'Denis Findlay'
Oct 24,2013
1 people found
this helpful
I have been letting this property for 17 years through the same Branch of Leaders ie London Road Southampton. So a Long term loyalty on my part but also shows that I am very satisfied with the service given by the many people who have made ...
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“Wish i read a review of them before i went ......”

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Sep 29,2011
Minithumbdown
By: 'Disguntled Max'
Sep 29,2011
16 people found
this helpful
Wish i read a review of them before i went in. Absolutely awful, expensive, staffed by idiots and about as understanding as a brick wall. Lets not kid ourselves most agencies are bad, but this place not only takes the biscuit, it takes the whole ...
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What agent could do to change your mind?
Not bent me over and had there way with me. Actually respond to emails/phone calls. Not blame me for them sending me wrong forms. Not lied, i was told they put foward a question i asked to landlord regarding guarntor (which if he would of agreed would mean they couldnt of charged an extra admin fee), later conversations with landlord have revealed not only was he not asked but he would of agreed. Outright disgusted, not usually the sort of person that complains/ writes comments but if i can stop even one person from having to go throug what i did i'll feel abit better. IF YOUR READING THIS - RUN AS FAST AS YOU CAN TO A DIFFERENT AGENT
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By: leaders ltd- mentallylimited
Jan 25, 2012
View all comments (1)
they are bunch of legal thieves ...

“The experience i had with leaders, was the first dealing ......”

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Sep 09,2011
Minithumbdown
By: 'not pleased'
Sep 09,2011
11 people found
this helpful
The experience i had with leaders, was the first dealing with renting through an agency and to be honest the only good thing to come out of this is that i will be very very careful with any agency i ever use in the future. ...
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What agent could do to change your mind?
There job
Attached Filesnbsp;
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“If I could give them a 0 out of 5 I would ......”

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Sep 07,2011
Minithumbdown
By: 'disgruntled'
Sep 07,2011
12 people found
this helpful
If I could give them a 0 out of 5 I would have!! Came to moving out and they decided we owed money for all sorts, one being getting it professionally cleaned (even though it was dirty as hell when we moved in) every time we rang ...
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What agent could do to change your mind?
Be more professional and not try to rip us off!
Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Leaders, Southampton SO15 2AE


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