Head office, Manchester, M3
4.6/5, 522 reviews
91% recommended
100% sales valuation accuracy
95% sales fee satisfaction
84% lettings valuation accuracy
83% lettings fee satisfaction



Property Features

No description for branch.
Julie Twist the City Centre Property Specialist

Opening Hours
Address

Julie Twist Properties
237-239 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 834 8486

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 95% £85,000 £524,225
Lettings 84% 83% £400 £3,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
99 12 193 25 83 1 85 2 17 5
Areas covered
  • M1
  • M2
  • M3
  • M4
  • M15
  • M5
  • M50
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NAEA ARLA TDS
Latest Properties
Images & Videos

“Olivia was a great support in dealing with my deposit ......”

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Feb 16,2016
Minithumbup
By: 'Salam'
Feb 16,2016
1 people found
this helpful
Olivia was a great support in dealing with my deposit return, handled my enquiries and my issues perfectly. I am definitely happy with the ease of my deposit return....
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Comment on agent fees
Good
Was this helpful? Yes

“Jack was very polite and helpful and from viewing to ......”

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Feb 04,2016
Minithumbup
Yvonne
By: 'Richyjc'
Feb 04,2016
0 people found
this helpful
Jack was very polite and helpful and from viewing to moving in was only a week. Yvonne was very good too. The guy who showed me round was helpful in switching to an earlier time. Everything went very smoothly. Good estate events....
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Comment on agent fees
Normal
Was this helpful? Yes
By: yvonne cook
Feb 10, 2016
View all comments (1)
Thank you so much for your lovely comments, i am glad you are settling into your new home ...

“Only have positive to things to say about these guys ......”

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Feb 04,2016
Minithumbup
By: 'Mat'
Feb 04,2016
0 people found
this helpful
Only have positive to things to say about these guys - from the first viewing they have been helpful and professional. When moving in, the time was taken to explain all the relevant documents to me, and after finding a couple of faults with the ...
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Comment on agent fees
Fees are well explained and competitive in the market at the moment
Was this helpful? Yes

“JJT provided very professional service, especially with extension tenancy agreement. ......”

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Jan 18,2016
Minithumbup
By: 'William'
Jan 18,2016
0 people found
this helpful
JJT provided very professional service, especially with extension tenancy agreement. The only area for improvement is with maintenance; however, I am not aware of agent / landlord arrangements....
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Comment on agent fees
Not applicable
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“Margaret solved our problem with a broken heater in record ......”

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Jan 15,2016
Minithumbup
Margaret Proctor
By: 'Michele'
Jan 15,2016
0 people found
this helpful
Margaret solved our problem with a broken heater in record time. She has been rapid, professional and effective. Thanks a lot Margaret!...
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“Smooth service to help me into my new flat. Excellent ......”

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Jan 11,2016
Minithumbup
Margaret Proctor
David
By: 'Rohit'
Jan 11,2016
0 people found
this helpful
Smooth service to help me into my new flat. Excellent communication and aftercare from Margaret and David in the maintenance team to help with a few niggles that needed fixing....
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“I had the absolute pleasure in dealing with Julie Twist ......”

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Jan 05,2016
Minithumbup
By: 'Phil'
Jan 05,2016
0 people found
this helpful
I had the absolute pleasure in dealing with Julie Twist Properties and especially Jack Stabler. We are a corporate relocations company and deal regularly with other letting agents but I have to say that Jack was professional throughout the whole process. An asset to any ...
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Was this helpful? Yes
By: Jack Stabler
Jan 05, 2016
View all comments (1)
Thank you very Much Phil for this review, i will keep you in the loop for the clients you have at the moment and get some Skype viewings booked in, Kind Regards Jack Stabler ...

“Excellent communication from JT team, from presenting us the options ......”

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Dec 22,2015
Minithumbup
Yvonne
By: 'AndrewP'
Dec 22,2015
0 people found
this helpful
Excellent communication from JT team, from presenting us the options based/tailored on our needs and budget, to the check-in procedures. Very helpful, always replied to mails, happy to talk to us when walked in their office. No hidden fees, no excessive fees as most ...
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Comment on agent fees
Just a few words on that. Other agencies charge ridiculous fees (up to ‚£250-300 per person/tenant just for referencing. Then something extra for tenancy agreement. Then something more for guarantors. Oh and the check-in fees (if they decide to perform check-in). Then something more because they decided that they could. JT. ‚£234 + ‚£120 for check-in/out. One off. End of story. For the whole property. Not per tenant. Delighted to have worked with them.
Was this helpful? Yes

“Rebecca Dick at Julie Twist Properties is truly exceptional. I ......”

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Dec 21,2015
Minithumbup
Rebecca Dick
Paul Sutemire
By: 'Michael'
Dec 21,2015
0 people found
this helpful
Rebecca Dick at Julie Twist Properties is truly exceptional. I had spoken with many people from a wide variety of estate agents during the early stages of looking for a property to purchase. Rebecca was easily the best of all the people I had contacted. ...
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“Recently we purchased a property in Manchester listed with Julie ......”

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Dec 12,2015
Minithumbup
Rebecca Dick
Paul Sutemire
By: 'Alice'
Dec 12,2015
0 people found
this helpful
Recently we purchased a property in Manchester listed with Julie Twist Properties. Every member of the Julie Twist team that we came into contact with was helpful and friendly. Rebecca put us both at ease at the beginning of the process which is often very ...
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Was this helpful? Yes
By: Paul
Dec 15, 2015
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Hi Alice and Matt, Thank you for the kind comments and it was a pleasure helping you through the sale, I hope you both enjoy your new home. Kind Regards Paul and Rebecca ...

“During the initial visit to the property the attention was ......”

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Dec 03,2015
Minithumbup
Yvonne
By: 'Sonsoles'
Dec 03,2015
0 people found
this helpful
During the initial visit to the property the attention was really poor as we had to visit with at least six other person and the agent agreed he had no information about the property because ii was "renting by itself". After the offer was accepted ...
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Comment on agent fees
Similar to other agencies.
Was this helpful? Yes

“Great professional service from the team when dealing with this ......”

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Oct 17,2015
Minithumbup
Paul Sutemire
Rebecca Dick
By: 'Mr'
Oct 17,2015
1 people found
this helpful
Great professional service from the team when dealing with this sale of two properties simultaneously. We had the challenges of difficult tenants and a difficult estate agent so gaining access for vewings needed patience and care which Julia Twist did very well. Finger on the ...
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Was this helpful? Yes

“Very efficient. Did everything they said they were going to ......”

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Sep 14,2015
Minithumbup
Paul Sutemire
By: 'Cullen'
Sep 14,2015
1 people found
this helpful
Very efficient. Did everything they said they were going to do. Sales staff and administration team were calm, polite and punctual....
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Was this helpful? Yes
By: Paul Sutemire
Sep 17, 2015
View all comments (1)
Hi Brendan, Thank you for the lovely positive review, it was a pleasure working with you and I hope you are enjoying your new home, Kind Regards Paul ...

“I fortunately found a property listed by Julie Twist properties.......”

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Sep 12,2015
Minithumbup
By: 'Cynthia'
Sep 12,2015
0 people found
this helpful
I fortunately found a property listed by Julie Twist properties. My experience with Jack Stabler was top notch. Jack went above and beyond to support my process in letting a studio, as I was pressed for time due to travel. Jack is very knowledgeable and ...
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“It's not easy finding a flat in Manchester, the market ......”

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Sep 11,2015
Minithumbup
Yvonne
By: 'Oliver'
Sep 11,2015
0 people found
this helpful
It's not easy finding a flat in Manchester, the market moves extremely quickly and I don't think it would be unfair to say it is more a seller's market than anything else. We had spoken to numerous (unimpressive) agencies before speaking to Julie Twist's sister ...
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Was this helpful? Yes

“Sian was appointed as my agent and was extremely helpful ......”

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Aug 27,2015
Minithumbup
Sian
By: 'Lisa'
Aug 27,2015
0 people found
this helpful
Sian was appointed as my agent and was extremely helpful and friendly whilst trying to find a tenant, she made regular and frequent contact to ensure I was fully informed at all times. I would definitely recommend Julie Twist for letting properties and would most ...
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Was this helpful? Yes

“I found all the staff members I have dealt with ......”

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Aug 24,2015
Minithumbup
Rebecca Dick
Sarah Leach
By: 'rena'
Aug 24,2015
0 people found
this helpful
I found all the staff members I have dealt with at Julie Twist to be very efficient and highly professional. Feedback from viewings was prompt and helpful. I would personally use them again and would highly recommend them to others....
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Comment on agent fees
standard fee
Was this helpful? Yes

“I was supposed to move into the property on 17th ......”

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Aug 24,2015
Minithumbdown
Yvonne
By: 'RGK'
Aug 24,2015
1 people found
this helpful
I was supposed to move into the property on 17th Aug 2015 at 1:00 PM. I get a call around 11:00 AM on the day of the move in and was informed that the property is not available due to the owners work. I came in from London ...
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What agent could do to change your mind?
Agents never called me inspite of requesting them to keep me updated on the move in. The letting agent and the owner had no sync and ended up in this disaster impacting me alone.
Attached Filesnbsp;
Comment on agent fees
The total charge to remove the property off the market was 234 GBP and there is a move in fees of 150 GBP which I think is too pricey for such a pathetic service.
Was this helpful? Yes
By: Julie Twist
Aug 25, 2015
View all comments (1)
Please accept our sincere apologies, I am well aware of your experience which was very much out of our control. We offered the landlord a full maintenance team the day of your move in to complete the works he had started but he refused, we had taken references and prepared all the paperwork and were ready to move you in but without the work being finished and the landlords permission we were unable to do so. We have since removed the property from our books. ...

“I bought a flat through Julie Twist properties and Paul ......”

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Aug 07,2015
Minithumbup
Paul Sutemire
By: 'PhoebeTrezise'
Aug 07,2015
0 people found
this helpful
I bought a flat through Julie Twist properties and Paul was my contact there. He was absolutely brilliant, very knowledgable, always available for me to ask questions and even helped chase up my solicitors who were terrible (Ross Coates/Harmony Law - Don't ever use ...
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Was this helpful? Yes
By: Paul
Aug 14, 2015
View all comments (1)
Hi Phoebe, Thank you for the positive feedback, I am glad we got things completed in the end. Good luck and all the best in your new home. Kind Regards, Paul ...

“Both Paul and Sarah were very conscientious in their dealings ......”

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May 18,2015
Minithumbup
Paul Sutemire
By: 'John'
May 18,2015
1 people found
this helpful
Both Paul and Sarah were very conscientious in their dealings with both ourselves as the seller and ensuring that our purchaser was happy and had no problems on his side. This proved to be very useful as various problems arose with our flat and his ...
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Comment on agent fees
Both John and I think that Julie Twist deserved every penny of the fees they charged and saved us a great deal of money through keeping our buyer on board and not having start whole process again.
Was this helpful? Yes
By: Paul and Sarah
May 19, 2015
View all comments (1)
Hi John and Karen, Thanks for your kind words it was a pleasure to work with you and I am glad we got there in the end, also thank you for the lovely card it was much appreciated. Please wish Sam and Jen all the best in thier new home Kind Regards Paul and Sarah ...

“The service from paul and Rebecca was excellent - prompt ......”

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May 13,2015
Minithumbup
Rebecca Dick
Paul Sutemire
By: 'Mike'
May 13,2015
0 people found
this helpful
The service from paul and Rebecca was excellent - prompt replies to emails and telephone calls. their dealings with the buyer were professional and speedy. They managed the process extremely well...
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Was this helpful? Yes
By: Rebecca
May 13, 2015
View all comments (1)
thanks Mike, really glad we managed to sell your property, was lovely working with you. ...

“The vendor of the property actually dropped his acceptance of ......”

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May 12,2015
Minithumbup
Rebecca Dick
Paul Sutemire
By: 'David'
May 12,2015
1 people found
this helpful
The vendor of the property actually dropped his acceptance of my offer in the middle of the deal processing. Rebecca promptly responded and let me know his concerns, which enabled me to quickly come back with a slightly higher offer to secure the deal. I ...
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Was this helpful? Yes
By: Rebecca
May 13, 2015
View all comments (1)
Thanks David, glad we got the sale through for you, good luck with your new property. ...

“The sales team were very attentive to the sale of ......”

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May 12,2015
Minithumbup
Paul Sutemire
Rebecca Dick
By: 'Kenneth'
May 12,2015
0 people found
this helpful
The sales team were very attentive to the sale of this propeety and the progress of it.I was particularly appreciative of the chasing up of tardy solicitors on the vendors side....
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Was this helpful? Yes
By: Rebecca
May 13, 2015
View all comments (1)
Hi Keith, thank you for your review. Glad we got there in the end, good luck with everything. Please don't hesitate to contact us if you need anything in the future ...

“Julie Twist are a well established agent in Manchester with ......”

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May 11,2015
Minithumbup
Rebecca Dick
By: 'Nigel'
May 11,2015
0 people found
this helpful
Julie Twist are a well established agent in Manchester with the same address and telephone number for a very long time which is very unusual in their line of business it does fill you with confidence when looking I walked in off the street to ...
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Was this helpful? Yes
By: Rebecca
May 13, 2015
View all comments (1)
Thanks Nigel, glad you experienced a good service with us. Glad we could get the sale agreed so quickly for you. ...

“I found that the service provided by the whole office ......”

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Apr 23,2015
Minithumbup
By: 'Happy'
Apr 23,2015
0 people found
this helpful
I found that the service provided by the whole office was professional and friendly. The advertising photos were well taken. When I had a query (either by email or phone) it was quickly and efficiently responded to. The tenant who ended up taking the property ...
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“Julie Twist staff members were professional , and most important reasonably ......”

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Mar 16,2015
Minithumbup
Sarah Leach
Paul Sutemire
By: 'Hazel'
Mar 16,2015
0 people found
this helpful
Julie Twist staff members were professional , and most important reasonably reliable ! We have been very dissatisfied in the past with other estate agents . Our experience has be that they are usually Very un reliable and any thing but transparent ! Sarah and Paul worked well on ...
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“We found them to offer a very professional service with ......”

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Feb 12,2015
Minithumbup
By: 'Seller'
Feb 12,2015
1 people found
this helpful
We found them to offer a very professional service with great communication. We would recommend them and would use them again....
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Was this helpful? Yes
By: Paul
Feb 24, 2015
View all comments (1)
Dear Lucy/Dom, Thanks for the reccomendation, was our pleasure working with you. Many Thanps Paul - Sales Team ...

“Selling with this agent was great, they where realy on ......”

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Feb 01,2015
Minithumbup
By: 'Jen'
Feb 01,2015
0 people found
this helpful
Selling with this agent was great, they where realy on the ball and saw things through very professionally. The sale was difficult but they were able to keep me positive when I was at the end of my tether....
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Was this helpful? Yes
By: Paul
Feb 03, 2015
View all comments (1)
Thanks for the kind review Jen, I am glad we got there in the end. Take Care Paul ...

“We recently used Julie Twist in relation to a property ......”

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Jan 30,2015
Minithumbup
By: 'Audrey'
Jan 30,2015
1 people found
this helpful
We recently used Julie Twist in relation to a property sale. The service provided was excellent and extremely professional. Regular contact and updates were initiated by the team. The outstanding point was their continued follow ups with the solicitors to complete the sale....
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Was this helpful? Yes
By: Paul
Jan 30, 2015
View all comments (1)
Hi Audrey, Thank you for the feedback, greatly appreciated to get such a nice review. It was a pleasure working with you. Kind Regards Paul ...

“Sarah persevered successfully in finding a buyer for our apartment. ......”

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Dec 19,2014
Minithumbup
Sarah Leach
Paul Sutemire
By: 'Ailsa'
Dec 19,2014
0 people found
this helpful
Sarah persevered successfully in finding a buyer for our apartment. Three times she found a prospective purchaser with the first ones backing out due to their own problems. From the start we had a list of viewings, and there was never a time when we ...
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Comment on agent fees
The fee negotiated at the outset did not anticipate the problems which later ensued. We are grateful that this remained unchanged.
Was this helpful? Yes
No image available Paul Sutemire
(179)
Staff picture Yvonne
(83)
No image available Sarah Leach
(55)
No image available Rebecca Dick
(55)
No image available Margaret Proctor
(50)
No image available Kelly Davenport
(32)
No image available Darren Bolton
No image available Franc Grishaj
(5)
No image available Eleanor Gregory
No image available Liam Rowlands
No image available William Miller
No image available Joanne Barrett
No image available Lyn Forshaw
No image available Ru Kellyevans
No image available Katie Green

Tenant Fees

HOLDING DEPOSIT (PER TENANCY)
One weeks rent. This is to reserve the property. Please note: This will be withheld if any relevant person (including any guarantor(s) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement ( and/or Dee of Guarantee) within 15 calendar days ( or other deadline for Agreement as mutually agreed in writing)

SECURITY DEPOSIT - FOR A RENTAL AMOUNT UNDER £50,00 PER YEAR
Five weeks rent. This is to cover damages or defaults on the part of the tenant during the tenancy.

SECURITY DEPOSIT - FOR A RENTAL AMOUNT OF OR OVER £50,00 PER YEAR)
Six weeks rent- This is to cover damages or defaults on the part of the tenant during the tenancy.

UNPAID RENT
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to purse non-payment of rent. Please note: This will not be levied until the rent is more than 14 days in arrears.

LOST KEYS (OR OTHER SECURITY DEVICE(S)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual cost of a locksmith, new lock and replacement keys for the tenant, landlord and any other person requiring keys will be charged to the tenant.
If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for time taken replacing lost key(s) or other security device(s).

CHANGE OF SHARER
(Tenant’s Request) £50 (Inc. VAT) per replacement tenant or any reasonable cost incurred if higher.
The cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to- Rent, deposit registration as well as the preparation and execution of new legal documents.

EARLY TERMINATION
(Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s cost in re-letting the property as well as all rent due under the tenancy until the start date of the replacing tenancy. These costs will be no more that the maximum amount of rent outstanding on the tenancy.

CLEANING CHARGES
Check out cleans from £80(Inc. VAT)
Carpet and upholstery cleaning from £25(Inc. VAT)
Appliance/oven cleaning from £20(Inc. VAT)
Rubbish Removal £3.50 (inc. VAT) per bin bag
Furniture Removal (price will depend on size and quantity of items)
Last updated at 08/06/2019, 4:53 PM by Julie Twist
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Julie Twist Properties
Complaints Handling Procedures
1.    Any complaints to be dealt with under this procedure should be in writing.
 
2.      The Office Manager or Director of the company is responsible for the particular branch will initially deal with the complaint.
  
3.      Your complaint will be acknowledged within 3 working days of receiving the initial complaint.
 
4.      You complaint will then be fully investigated and a detailed written response will be made.
 
5.      If you are not satisfied with the outcome of our initial investigation, your complaint will be reviewed by a Julie Twist the Managing Director either by e mail to [email protected] or by post to 237-239 Deansgate, Manchester M3 4EN and a detailed response will be made including our final view point.
 
6.      In the event that the final view point still fails to satisfy your complaint, you have the option to refer the matter to the Ombudsman for Estate Agents within 6 months of the final viewpoint letter.  The Property Ombudsman, Beckett House, 4 Bridge StreetSalisbury,Wiltshire SP1 2LX.  Tel: 01722 333306   Fax: 01722 332296.
 
 
 
 
 
Last updated at 2:18 PM 22/12/2021 by allAgents

Awards won by Julie Twist Properties, Manchester M3 4EN



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Julie Twist Properties

Branch - Head office, Manchester, M3