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    Hayley Jones
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    Shoeni Oates
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John D Wood & Co

7 Baker Street Weybridge
Surrey
KT13 8AF

01932 842323

Oct 12,2015
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Oct 12,2015
1 people found
this helpful
By far the worst agent I have ever rented through. We were deceived from the start by the agent who persuaded us to agree to a 6 month break clause as the landlord always wants a 6 month break clause and didn't know us as tenants. We told the agent that we were looking for at least 18 months as we were expecting our first baby. Four months into the tenancy we were served a S21 notice as the landlord had decided to sells property. When we spoke to our neighbours they told us that before we moved ...
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What agent could do to change your mind?
There is nothing this agent can do. They are shocking in every way.
Comment on agent fees
Far too high
Was this helpful? Yes
Feb 01,2015
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Feb 01,2015
0 people found
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Having had an offer accepted pending references and having dealt with friendly and helpful staff (James & Alexia) we then had the unfortunate experience of having to speak to the 'Lettings manager' Shoeni Oates. She was abrupt, rude, unprofessional and aggressive. This was in stark contrast to the customer service we had so far received and we were left feeling very upset after the call. She was unable to politely express herself or indeed explain the referencing situation we had called for ...
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What agent could do to change your mind?
Fees are too high
Comment on agent fees
Fees are too high
Was this helpful? Yes
Sep 10,2014
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Sep 10,2014
0 people found
this helpful
Multiple errors on the lease agreement after requesting a simple extension to push the rent due date to the 29th of each month. No ability to negotiate an unfair, landlord heavy lease as after requesting a copy of the lease weeks in advance, only received it a few days before leaving the UK on a holiday and so bullied into accepting it unchanged if I didnt want to be homeless and lose the exorbitant fees and the deposit that I had already paid. Now told the lease is still wrong and I owe an extr...
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What agent could do to change your mind?
Negotiated the lease in an open, fair and reasonable way. Not delayed the release of the lease to myself to allow me to review despite multiple requests. Followed simple instructions and requests and check their work before releasing multiple incorrect versions of the lease for agreement. Once mistake in calculation identified, write a full apology and requesting politely that I agree the requested amendment. Ultimately pay the shortfall now due to the landlord through their incompetence and apologise for the harassment, threatening emails and bullying tactics.
Comment on agent fees
Above average, charged for production of the lease but did not accept any requested amendments so not sure what exactly I paid for other than simply populating a word document with addresses, dates and amounts which they didnt even manage to do correctly.
Was this helpful? Yes
Jun 13,2012
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Jun 13,2012
2 people found
this helpful
Very disappointed with service - Lack of communication and general interest in pursuing a sale - lots of viewings but totally unsuitable - unfriendly service and rather stuffy. Always got the impression they had bigger fish to fry! Would not use again or recommend!...
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What agent could do to change your mind?
Better service More contact More approachable Less stuffy Generally work harder to sell and source suitable potential buyers
Was this helpful? Yes
By: John D Wood & Co.
Jun 27, 2012
View all comments (1)
Dear Shirley, I'm sorry to read of your bad experience. If you can send me more details about the agent and branch you were dealing with I'll try and get to the bottom of this for you. Yours, David C....
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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Hayley Jones - upload your photo Hayley Jones
1 reviews

About Hayley No description set View full profile
Shoeni Oates - upload your photo Shoeni Oates
4 reviews

About Shoeni No description set View full profile

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