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    Michael Bennett
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    Clarice
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    David
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    Ellen
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    Lucy Forde
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Gatekeeper Property Services Ltd

Property Care Dept 6 South Bar Street Banbury
Oxfordshire
OX16 9AA

0871 2000 155

Nov 21,2016
Minithumbdown
By:
Nov 21,2016
0 people found
this helpful
Can I even give 0 stars? This is the company you report to Watchdog. So scummy with their hidden fees and 'IT errors' which mean nothing gets fixed. Ever. Smoke alarms? Nah, don't need those! Tenant's permission before entering the property? Screw that! Oh and if you MUST use them, always get written confirmation of everything!...
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Comment on agent fees
Hidden and exorbitant. When i challenged them they lowered it and claimed IT was at fault.
Was this helpful? Yes
Dec 07,2015
Minithumbdown
By:
Dec 07,2015
1 people found
this helpful
During my time trying to rent a property from gate keeper they could have not been anymor eun helpful if they tried constant problems with getting out information and personally details correct and was always rushing us to sign a contract which was incorrect and did not hold any relevance to myself or my partner upon finally getting everything in order i contacted their director ben to complete the process he then told me he would ring me back in a hour which he never did i rang him for 4 days a...
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Comment on agent fees
the fees was ‚£350 for admin and additional ‚£150 for guarantor fee of which while scouting around are the highest fee was have be quoted and the service we received did not justifie the steepness of there fees as we have had better service for alot cheaper fee elsewhere
Was this helpful? Yes
By: Gatekeeper
Dec 07, 2015
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As always, there are two sides to every story. We cannot go into detail regarding the reasons why an application was not progressed online, as inevitably this would mean sharing specific, confidential information. We are confident that we have done all that is reasonably expected of an agent here. It is our obligation to the landlord to ensure that tenants are a good match for properties and that we carry out due diligence throughout the application process to protect our clients. We are not ....
Sep 29,2015
Minithumbdown
By:
Sep 29,2015
0 people found
this helpful
There are too many issues to write them all here. Firstly if you fall for the six month up front scam, do not accept it. I found out that they keep hold of the money and it is meted out to the landlord when they decide. If they went bust what would you do? I refused to do it again and paid monthly rent after that. The worst issue is check out. Warning, warning, warning. Take heaps of photos and detail everything. My poor landlord found out to his dismay that Gatekeeper had not even taken a prope...
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What agent could do to change your mind?
Tell the truth and act like professionals and not a bunch of greedy hicks.
Was this helpful? Yes
Aug 22,2014
Minithumbdown
By:
Aug 22,2014
2 people found
this helpful
gatekeeper really disappointed me at the end of my tenancy. you are suppose to receive your deposit back about 10 days after the report, I received mine a month after because gatekeeper were trying to charge me ridiculous fees-e.g. water marks on the sink. I was not happy about the amount of cleaning charges there were when me and my family had spent hours cleaning the place. Then when i argued it Lucy told me that my landlady was going to charge me £400 and that she had worked really hard...
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Comment on agent fees
I was not happy with the first check out report and the fees i was going to be charged, however thanks to my landlady\'s support I was not charged unreasonable fees in the end.
Was this helpful? Yes
By: Gatekeeper
Aug 22, 2014
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We are terribly sorry to read this report as we genuinely do try to offer our customers (whether landlords or tenants) an excellent level of service. We have a very transparent feedback system on our own website, www.gatekeeper.co.uk/feedback, where we display all customer survey responses, 'warts and all'. Although it is hard for us to read negative reviews, we always take comments on board, discuss them internally to assess what we could have done differently and aim to use the experience to i....
Aug 18,2014
Minithumbdown
By:
Aug 18,2014
2 people found
this helpful
Customer service not good, contact Mr Kendall and he advises that Ms Mitchell will contact you, however this the query does not get resolved either way. Apparently all landlords are sent an email each month asking to rate them (the quality of their service), even when you do not rate them, the survey is shown as "Fantastic", therefore a waste of time carrying out the monthly quality survey as it will rate them as good either way....
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By: Gatekeeper
Aug 18, 2014
View all comments (1)
We do not believe this to be a real review as none of this information is true. We only publish results of reviews which have been completed - plus, we respond to every review personally. We publish all completed reviews, warts and all, which you'll find at www.gatekeeper.co.uk/feedback. We are reporting this damaging review as abuse as we believe it to be from a disgruntled competitor. We pride ourselves on having excellent relationships which our landlords and strongly believe that if anyone h....
Jul 29,2014
Minithumbdown
By:
Jul 29,2014
3 people found
this helpful
Terrible - neglected to pass on vital details to the new tenants resulting in me having to foot the bill. Very rude and were not interested in helping resolve the issue....
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By: Gatekeeper
Jul 30, 2014
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We do not believe this review to be genuine as we do not have a property in Banbury which fits this description and we have no problems of this nature. We would be exceptionally surprised to see any of our landlords this disgruntled as 97% of our customers rate us either 'fantastic' or 'recommended'. We have reported the feedback and are expecting it to be removed shortly.....
Aug 30,2013
Minithumbup
By:
Aug 30,2013
1 people found
this helpful
Instructed them on the Tuesday and they had secured a tenant by the Thursday! Also thanks for managing the renovations and having it all completed in record time. I haven\'t had to worry about a thing. Well done....
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Was this helpful? Yes
Aug 03,2013
Minithumbup
By:
Aug 03,2013
3 people found
this helpful
I would like to thank Ellen and Michael for all the hard work they have done managing my property. They have dealt with situations as quickly and smoothly .They have both done a fantastic job. I would recommend Gatekeeper to my friends and family....
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Was this helpful? Yes
Jul 14,2013
Minithumbdown
By:
Jul 14,2013
8 people found
this helpful
To anyone who is looking to take a tenancy agreement up with gatekeeper, please read all the negative reviews below as each one of them is telling the ultimate truth about this estate agency firm. We viewed a flat with David one evening last week, we went away feeling really happy, as it was exactly what we were looking for. We\'d asked David and the agents in the office about the fees and were informed that there was only one fee of £250 upfront to take the property off the market an...
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What agent could do to change your mind?
Fraudulent agency!
Was this helpful? Yes
Jul 08,2013
Minithumbup
By:
Jul 08,2013
3 people found
this helpful
David was brilliant, he was very Informative about the property as well as the area and seemed very interested in helping us find a property. He was very professional and a great asset to your team. :)...
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Was this helpful? Yes
Jun 13,2013
Minithumbdown
By:
Jun 13,2013
4 people found
this helpful
This agency should rename itself Moneykeeper instead of Gatekeeper. They will endeavour to take as much money from you as they possibly can in every possible way;. be it through extortionate charges, so called fees, or threats. They are unscrupulous and will exploit and bully. Do not trust them. They will use high pressure tactics to intimidate you. We have managed to escape their clutches, although we are still trying to recover the substantial initial deposit. We left the property in immacula...
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Was this helpful? Yes
By: Disgusted!
Jun 12, 2014
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Gatekeeper have just asked me for my feedback - so I gave it to them. This is what I told them: "You have got to be joking! You want my feedback?! 'Terrible' doesn't even start to cover it. You are untrustworthy and money grabbing. It is my pleasure to post on Facebook, AllAgents, Twitter etc. that you tried to withhold some of my deposit for so called 'cleaning' and 'damages' and that the DPS found in my favour and gave me back every penny of the money you tried to steal from me! Not o....
Mar 22,2013
Minithumbdown
By:
Mar 22,2013
7 people found
this helpful
We fully echo the other 1 star reviews that appear on this site. As long term renters, these are by far the worst letting agents we have ever had the displeasure of dealing with. We were initially told the property we were interested in was a secure long term let, yet less than a year later the landlord requested it back to move in themselves. In the short amount of time we rented through them we discovered how petty they are and how every action they take requires the tenant to pay a fee. A &po...
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What agent could do to change your mind?
For the agents to recognise when they have failed to deliver a good service, to actively try assist their customers and to apologise if the situation warrants it. I fear however these agents exist purely to make as much money as possible.
Was this helpful? Yes
Nov 10,2012
Minithumbup
By:
Nov 10,2012
1 people found
this helpful
My property has been kept in superb condition throughout due to them selecting good tenants. Also the property care team are extremely professional and friendly....
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Was this helpful? Yes
Oct 06,2012
Minithumbup
By:
Oct 06,2012
1 people found
this helpful
Thank you to all at Gatekeeper for their excellent service over the years, especially the Property Care Team, Clarice, Michael and Phil...
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Was this helpful? Yes
Dec 23,2011
Minithumbup
By:
Dec 23,2011
2 people found
this helpful
Good professional firm. I rented a property in Aylesbury from them for two years. Key thing with me was the clarity of their fees at start and end. There were no surprises and were fairly applied. I dealt with various members of their staff over the teanancy and all were pleasant to deal with. During the tenancy, the washing machine died of old age. They liased with the landlord to get it replaced after it turned out it couldn't be fixed. I always had confidence that, if I had other repairs ...
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Was this helpful? Yes
Sep 11,2011
Minithumbup
By:
Sep 11,2011
0 people found
this helpful
Well pleased with all aspects of this service. The staff ALL very good and friendly. Top marks... Many Thanks.....
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Was this helpful? Yes
Nov 16,2010
Minithumbup
By:
Nov 16,2010
0 people found
this helpful
Thanks for all the help in letting my property. Regards Janet B...
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Nov 08,2010
Minithumbup
By:
Nov 08,2010
0 people found
this helpful
Great service. Would recommend. Thanks...
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Jun 25,2010
Minithumbdown
By:
Jun 25,2010
1 people found
this helpful
Broke every promise made before the tenancy, every excuse made during it. Service was shocking and they were unapologetic throughout. End of tenancy, they tried charging excess fees, only refunded when I reported them to Trading Standards. ...
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Was this helpful? Yes
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Michael Bennett - upload your photo Michael Bennett
4 reviews

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Clarice  - upload your photo Clarice
1 reviews

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David  - upload your photo David
1 reviews

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Ellen  - upload your photo Ellen
1 reviews

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Lucy Forde - upload your photo Lucy Forde
1 reviews

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